2.240
Improvement — an existing feature extended, adjusted or polished
Allowed the password invalidation date to be specified.
2.240.12.236.472.220.141#1365022
Bug fix — something was broken and now works
Resolved an issue with the "Period Start Date" and "Period End Date" failing to be set after initial recurring invoice creation
2.240.12.236.472.220.141#1363273
Bug fix — something was broken and now works
Resolved an issue with Continous meter readings showing the incorrect reading after invoicing
2.240.12.236.472.220.141#1363084
Bug fix — something was broken and now works
Fixed an issue when importing Quotations from TD Synnex
2.240.12.236.472.220.141#1361547
Improvement — an existing feature extended, adjusted or polished
Error handling has been added to the Customer Notes endpoint for notes longer than 4000 characters
2.240.12.236.472.220.141#1356918
Bug fix — something was broken and now works
Resolved an issue with orphaned workflow step links causing the workflow configuration page to fail to load
2.240.12.236.472.220.141#1356371
Bug fix — something was broken and now works
Resolved an issue with the Generic/Misc Item using the sales tax rate instead of the purchase tax rate on purchase orders
2.240.12.236.472.220.141#1355912
Bug fix — something was broken and now works
Fixed an issue with searching service details
2.240.12.236.472.220.141#1355490
Bug fix — something was broken and now works
Fixed an issue where Sales mailbox emails would not be processed correctly when added as a new opportunity
2.240.12.236.472.220.141#1335749
Bug fix — something was broken and now works
Fixed a permissions issue with changing action user visibility
2.240.12.236.472.220.141#1329046
Bug fix — something was broken and now works
Fixed an issue where AST tax may not be shown on PDFs when invoice line items are not taxable.
2.240.12.236.472.220.141#1310277
Bug fix — something was broken and now works
Fixed an issue where syncing Purchase Orders to Ingram Micro Reseller wouldn't populate PO number
2.240.12.236.472.220.141#1246345
Bug fix — something was broken and now works
Fixed an issue with processing multiple emails at once from a new user, when enforcing unique email addresses.
2.240.12.236.472.220.141#1241663
Bug fix — something was broken and now works
Fixed an issue where signature images would not render on PDFs generated when using strict PDF mode
2.240.12.236.472.220.141#856792
Bug fix — something was broken and now works
Fixed an error when clicking on Sales Mailbox emails after removing a previous email.
2.240.12.236.472.220.142#1367967
Bug fix — something was broken and now works
Fixed an issue with Zendesk migration attachments
2.240.12.236.472.220.143#1369216
Bug fix — something was broken and now works
Fixed an issue validating the lookup service url
2.240.22.236.472.220.146#1371246
Bug fix — something was broken and now works
Fixed a performance issue with loading Assets
Performance
2.240.12.236.45#1364193
Bug fix — something was broken and now works
Fixed issues with sorting columns on Device lists and search filters on multiple entities
2.240.12.236.46#1363907
Bug fix — something was broken and now works
Fixed Workflow Stage not always populating within Ticket Lists on the End-User Portal
2.240.32.236.50#1376418
Bug fix — something was broken and now works
Fixed an issue with date validation, preventing tickets from logging
2.240.32.236.51#1375555
Bug fix — something was broken and now works
Fixed a conflict issue in StartApprovalProcess
2.240.12.236.61#1369647
Improvement — an existing feature extended, adjusted or polished
Improved performance when logging a ticket with a related asset with many relationships
Performance
2.240.12.236.612.220.147#1368168
Bug fix — something was broken and now works
Fixed an issue exporting asset lists
2.240.12.236.61#1367239
Bug fix — something was broken and now works
Fixed an issue with which Articles are returned by problem matching in the End-User Portal
2.240.12.236.61#1367197
Bug fix — something was broken and now works
Fixed an issue with loading services related to assets when there are lots of assets
Performance
2.240.12.236.612.220.147#1366994
Bug fix — something was broken and now works
Fixed an issue where values for lookup fields were not getting populated on the self-service portal
2.240.12.236.61#1366346
Bug fix — something was broken and now works
Fixed issues with creating LapSafe Collections
2.240.12.236.61#1366269
Improvement — an existing feature extended, adjusted or polished
Added more SeatGeek contact mappings
2.240.1#1366024
Bug fix — something was broken and now works
Fixed an issue where funnel charts could display inaccurately
2.240.12.236.61#1365534
Bug fix — something was broken and now works
Fixed a minor issue with Asset Fields that used $-SEARCHSQL
2.240.12.236.61#1365431
Bug fix — something was broken and now works
Fixed an issue with the Dynamic Field Value visibility for category fields
2.240.12.236.61#1365181
Improvement — an existing feature extended, adjusted or polished
Added the missing guide link icons for the Status configuration page
2.240.12.236.61#1364255
Bug fix — something was broken and now works
Fixed an issue with Scheduled Tickets not loading when a custom SQL query (Users or Assets) references a deleted entity
2.240.12.236.61#1363960
Bug fix — something was broken and now works
Fixed an issue getting bays from LapSafe integration.
2.240.12.236.61#1363903
Internal or maintenance work with no directly usable change
Additional PowerShell script processing logs
2.240.1#1363786
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.240.12.236.61#1363759
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added a hint when creating or editing maintenance windows
2.240.12.236.61#1363321
Bug fix — something was broken and now works
Fixed issue with Custom Fields being removed from the Knowledge Base full text index
2.240.12.236.61#1363227
Improvement — an existing feature extended, adjusted or polished
Criteria option for "Not equal to" has been added to Scheduled Automated Ticket creation
Needs configuration
2.240.12.236.61#1363139
Bug fix — something was broken and now works
Resolved an issue with the Quote PDF failing to load when using the setting to stop the PDF from being attached to sent Quotes
2.240.12.236.61#1362889
Bug fix — something was broken and now works
Fixed an issue where the Custom URL service request buttons fail to open the custom URL correctly.
2.240.12.236.61#1362808
Bug fix — something was broken and now works
Fixed a performance issue with updating Recurring Invoices
Performance
2.240.12.236.61#1362520
Bug fix — something was broken and now works
Fixed an issue where Invoice line totals could display incorrectly on PDFs
2.240.12.236.61#1362451
Bug fix — something was broken and now works
Fixed a performance issue when retrieving Recurring Invoices
Performance
2.240.12.236.61#1362435
Bug fix — something was broken and now works
Fixed an issue where ready for invoicing screen could fail to load labour tickets
2.240.1#1362397
Bug fix — something was broken and now works
Fixed an issue where Ticket type configuration wouldn't filter by use type
2.240.12.236.61#1362286
Bug fix — something was broken and now works
Fixed an issue where Invoices couldn't be synced to Xero from lists view
2.240.12.236.61#1361889
Bug fix — something was broken and now works
Resolved an issue with $ variables failing to populate correctly when multiple templates are applied to a ticket created by the self service portal
2.240.12.236.61#1361207
Bug fix — something was broken and now works
Fixed an issue where deleted quote PDF templates could remain linked to ticket types
2.240.12.236.61#1360623
Bug fix — something was broken and now works
Resolved an issue with Kanban lists on the portal failing to load the correct filtered lists
2.240.12.236.61#1360356
Bug fix — something was broken and now works
Resolved an issue with grouping Quote/Sales Order lists by status
2.240.12.236.61#1360120
Improvement — an existing feature extended, adjusted or polished
Editing the email field on an Action will now be audited
2.240.12.236.61#1359870
Bug fix — something was broken and now works
Fixed in issue with using full ISO format in reporting period date URL parameters
2.240.12.236.61#1359795
Bug fix — something was broken and now works
Fixed an issue with identifying the latest update in emails from Chinese-language senders.
2.240.12.236.61#1358822
Bug fix — something was broken and now works
Fixed a minor issue accessing Ticket Templates
2.240.12.236.61#1358814
Bug fix — something was broken and now works
Fixed an issue with enabling the approval setting "Remove the whitespace from approval signatures"
2.240.12.236.61#1358740
Improvement — an existing feature extended, adjusted or polished
Minor change to better explain how the setting for "Day of the month to Invoice" functions
2.240.12.236.61#1358732
Bug fix — something was broken and now works
Resolved an issue with the Datto RMM quick link failing to show on the Priamary Asset related to a ticket
2.240.12.236.61#1358233
Improvement — an existing feature extended, adjusted or polished
Extended the height of the Date Dependency table on Projects
2.240.12.236.61#1358096
Bug fix — something was broken and now works
Resolved an issue with the Sales Order line level profit showing incorrectly when multi-currency is enabled
2.240.12.236.61#1358007
Bug fix — something was broken and now works
Resolved an issue with Stripe webhooks causing notification emails to send when not configured to
2.240.12.236.61#1358004
Bug fix — something was broken and now works
Resolved an issue with sales order delivery address failing to copy to invoices created from the sales order caused by the conguration for ticket invoices to use the associated site address
2.240.12.236.61#1358003
Bug fix — something was broken and now works
Fixed a Styling issue with the LDAP discovery page
2.240.12.236.61#1357615
Improvement — an existing feature extended, adjusted or polished
Emails sent from Halo will now automatically be formatted with <body> and <head> tags
2.240.12.236.61#1357612
Improvement — an existing feature extended, adjusted or polished
Number of Periods has been added as a column option for Sales Order/Quote lines
2.240.12.236.61#1357562
Improvement — an existing feature extended, adjusted or polished
When updating an existing ticket from the call screen the Ticket Type setting for "Status after Agent update" will now be followed
2.240.12.236.61#1357328
Bug fix — something was broken and now works
Resolved an issue with comments failing to be added to a new ticket created from the Connectwise Automate integration
2.240.12.236.61#1357325
Bug fix — something was broken and now works
Resolved an issue with agents being able to be booked when the resource time booking slots do not fall within their work hours
2.240.12.236.61#1357301
Improvement — an existing feature extended, adjusted or polished
Minor CSS improvement
2.240.12.236.61#1356841
Bug fix — something was broken and now works
Resolved an issue with import spreadsheets for Item Stock failing to follow the "is_stock_take" column
2.240.12.236.61#1356712
Bug fix — something was broken and now works
Fixed an issue causing "500" errors when loading specific combinations of custom fields
2.240.12.236.61#1356634
Improvement — an existing feature extended, adjusted or polished
Minor CSS improvement
2.240.12.236.61#1356630
Bug fix — something was broken and now works
Resolved an issue with the Quotation PDF failing to load custom field values when there are custom field values submitted on the approval page
2.240.12.236.61#1356539
Bug fix — something was broken and now works
Resolved an issue with the incorrect value for memory being imported via the Datto RMM integration
2.240.12.236.61#1356529
Bug fix — something was broken and now works
Fixed a bug where approval processes would be copied to a new ticket when cloning even when "Don't copy ticket history" is checked
2.240.12.236.61#1356388
Bug fix — something was broken and now works
Fixed an issue with the label for a service searching option
2.240.12.236.61#1356382
Bug fix — something was broken and now works
Fixed Pax8 shortcut button navigating to an invalid page
2.240.12.236.61#1355904
Bug fix — something was broken and now works
Resolved an issue with the Delta URLs for Entra Group changes failing to update when the User no longer exists in Entra
2.240.12.236.61#1355517
Bug fix — something was broken and now works
Resolved an issue with Prepay amount failing to be removed when an action is reallocated from a prepay contract to a fixed contract
2.240.12.236.61#1355488
Improvement — an existing feature extended, adjusted or polished2.240.1#1355487
Bug fix — something was broken and now works
Fixed some translations not applying when searching Services in the End-User Portal
2.240.12.236.61#1355473
Bug fix — something was broken and now works
Resolved issue with adding meter readings with an older date than existing readings failing to update the previous value for the existing readings
2.240.1#1355423
Bug fix — something was broken and now works
Fixed an issue with line 1 & line 2 of an address duplicating when syncing an invoice to Avalara
2.240.12.236.61#1355412
Bug fix — something was broken and now works2.240.12.236.61#1355216
Improvement — an existing feature extended, adjusted or polished
It is now possible to set a Sales Order default for Stock Location that will be inherited by lines added to that Sales Order
Needs configuration
2.240.1#1354540
Bug fix — something was broken and now works2.240.12.236.61#1354444
Bug fix — something was broken and now works
Fixed an issue where actions may not be imported for tickets imported from Autotask
2.240.12.236.61#1353109
Bug fix — something was broken and now works
Fixed an issue with updating system fields against assets when there are edit restrictions in place
2.240.12.236.61#1352751
New feature — a capability that did not exist before
Added the ability for items to be merged and unmerged when merging tickets
2.240.1#1352594
Bug fix — something was broken and now works
Fixed "Respond with Email Template" template not applying translations
2.240.12.236.61#1351886
Bug fix — something was broken and now works
Fixed an issue where links in KB Article rich text fields would lose their 'open in new tab' behaviour after being saved
2.240.12.236.61#1351632
Improvement — an existing feature extended, adjusted or polished
Additional start and end email tags have been added to Email configuration to be used as a fallback when changing the global email tag format
Needs configuration
2.240.1#1350689
Bug fix — something was broken and now works
Fixed an issue where the "Actions created by replies from Email addresses who were Forwarded to on the Ticket are marked as private" setting wouldn't trigger reliably
2.240.1#1350688
Bug fix — something was broken and now works
Fixed an error searching in the self-service portal
2.240.12.236.61#1350336
Bug fix — something was broken and now works
Fixed issues with Mandatory Asset Fields that utilised Dynamic Field Visibility
2.240.12.236.61#1340062
Bug fix — something was broken and now works
Fixed an issue with UI report filters when using the $-filters variable for API filters
2.240.12.236.61#1335310
New feature — a capability that did not exist before
Added custom layout profiles for Purchase Orders
2.240.1#1332662
Internal or maintenance work with no directly usable change
Added token revocation API logging
2.240.12.236.61#1327654
Bug fix — something was broken and now works
Fixed an issue where due date on Invoices generated from Recurring Invoices could be incorrect
2.240.12.236.71#1325758
Bug fix — something was broken and now works
Fixed an issue where the incorrect account code would be used when adding Items to Invoices
2.240.12.236.61#1324576
Bug fix — something was broken and now works
Resolved an issue with timers on actions failing to use the paused time when using the option to start timers when the action is opened
2.240.12.236.61#1324322
Improvement — an existing feature extended, adjusted or polished
Improve ticket type config loading performance
Performance
2.240.12.236.61#1312002
Bug fix — something was broken and now works
Fixed an issue with saving Visibility Conditions on Ticket Types when using a custom User details layout
2.240.12.236.61#1311679
Improvement — an existing feature extended, adjusted or polished
Improved error handling when accessing quotes that aren't available to view on the portal
2.240.12.236.52#1310374
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.240.1#1264052
Needs configuration
Bug fix — something was broken and now works
Fixed an issue using the "Response is a File" checkbox in runbooks
2.240.12.236.61#1252467
Bug fix — something was broken and now works
Fixed an issue where Sales Orders could display converted cost values incorrectly
2.240.12.236.61#1245916
Internal or maintenance work with no directly usable change
Updated the deprecated licence endpoint for the ArrowSphere integration for the integrator
2.240.12.236.133#1244901
Improvement — an existing feature extended, adjusted or polished2.240.12.236.71#1222921
Bug fix — something was broken and now works
Fixed an issue with the integrator not respecting the Freshdesk Ticket status filter in some cases
2.240.12.236.61#1203216
Bug fix — something was broken and now works
Fixed a bug where deleting an asset type role would delete every role in the list
2.240.12.236.61#1194656
Bug fix — something was broken and now works
Fixed an issue where billing variables with parameters were not resolved correctly when using v2 of the Billing Entity totals calculation method
2.240.12.236.61#1187688
Bug fix — something was broken and now works
Resolved an issue with N-Central Sites with the same name matching existing Sites during import
2.240.12.236.61#1107980
Improvement — an existing feature extended, adjusted or polished
Added Status mappings to the Azure Sentinel Integration
2.240.1#1048053
Bug fix — something was broken and now works
Fixed an issue where approval emails would still send even when the step was auto approved
2.240.12.236.612.220.147#1042568
Bug fix — something was broken and now works
Fixed an issue where Expenses couldn't be reviewed without Invoice permissions
2.240.1#958425
Bug fix — something was broken and now works
Resolved an issue with the incorrect value being used for the default Customer Lifecycle as part of the Hubspot integration
2.240.12.236.61#823707
Improvement — an existing feature extended, adjusted or polished
The SKU/product code for Invoice lines related to Sales Orders will now use the Sales Order line SKU/product code
2.240.12.236.61#820714
Bug fix — something was broken and now works
Resolved an UI issue for some languages causign appointment reminder snooze and dismiss buttons to render incorrectly
2.240.12.236.61#762906
Bug fix — something was broken and now works
Fixed minor display issues on the Mail Campaign Email Setup tab
2.240.12.236.61#693871
Bug fix — something was broken and now works
Fixed an issue where filtering assets by Created Date / Last Updated could error
2.240.22.236.61#1375492
Bug fix — something was broken and now works
Fixed an issue with setting some PO system fields to display on custom tabs
2.240.2#1375075
Bug fix — something was broken and now works
Fixed an issue with the new $-Secondid not working as intended in some cases
2.240.2#1374448
Internal or maintenance work with no directly usable change
Updated email domains for Trials
2.240.22.236.61#1374302
Bug fix — something was broken and now works
Fixed an error when switching an Azure Virtual Agent or Operations Agent to use the Responses API
2.240.22.236.61#1372293
Bug fix — something was broken and now works
Fixed an issue with adding appointments
2.240.2#1369583
Bug fix — something was broken and now works
Fixed an issue with category fields when merging tickets or marking as spam
2.240.32.236.61#1375281