2.238
New feature — a capability that did not exist before2.238.1#1056146
Improvement — an existing feature extended, adjusted or polished
Increased performance for assets and asset dependency graphs when there are a large number of related services
Performance
2.238.12.236.212.220.112#1323532
Bug fix — something was broken and now works
Fixed an issue updating the security stamp for role changes
Security
2.238.12.236.92.220.113#1337286
Improvement — an existing feature extended, adjusted or polished
Improved the self-service portal service search relevance sort
2.238.12.236.92.220.113#1336172
Bug fix — something was broken and now works
Fixed an issue with flagging illegal SQL in reports
Security
2.238.12.236.92.220.113#1334946
Improvement — an existing feature extended, adjusted or polished2.238.12.236.332.220.122#1340285
Bug fix — something was broken and now works
Fixed issues with searching services and ranking them
2.238.22.236.612.220.123#1355475
Bug fix — something was broken and now works
Fixed an issue with Xero authentication scopes
2.238.32.236.612.220.133#1363991
Bug fix — something was broken and now works
Fixed an issue with authenticating Microsoft integrations with the authorization code type
2.238.82.236.472.220.145#1369408
Bug fix — something was broken and now works
Fixed an issue with approval steps not automatically approving when configured to do so based on the approver having approved in a previous step
2.238.12.236.8#1334736
Bug fix — something was broken and now works
Fixed an issue where recurring invoice creation could throw an error
2.238.12.236.9#1336423
Bug fix — something was broken and now works
Fixed an issue with the recurring invoice run for projects
2.238.12.236.10#1339201
Improvement — an existing feature extended, adjusted or polished
Improved security robustness of the Partner Center webhook handling
Security
2.238.12.236.212.220.121#1333025
Bug fix — something was broken and now works
Fixed an error which could occur when configuring Ticket Lists
2.238.12.236.212.220.121#1332991
Bug fix — something was broken and now works
Fixed minor issues with campaign flows
2.238.12.236.21#1332859
Bug fix — something was broken and now works
Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task
2.238.12.236.212.220.121#1332843
Bug fix — something was broken and now works
Fixed an issue with getting asset dependencies
2.238.12.236.21#1332765
Bug fix — something was broken and now works
Fixed the temperature field being displayed on Virtual Agents using the built-in connection type despite custom temperature not being compatible
2.238.12.236.21#1332746
Bug fix — something was broken and now works
Fixed a bug where 'Custom HTML' would appear twice in the list of dashboard widget types
2.238.12.236.212.220.121#1332740
Bug fix — something was broken and now works
Fixed an issue with invalid tenant IDs for the Intune integration
2.238.12.236.212.220.121#1332526
Bug fix — something was broken and now works
Fixed an issue where importing Users from Salesforce wouldn't match on client mappings
2.238.12.236.21#1332096
Bug fix — something was broken and now works
Fixed an issue where the screen would scroll to the top when logging Article Feedback tickets on the Self Service Portal
2.238.12.236.212.220.121#1332083
Bug fix — something was broken and now works
Resolved an issue with the call screen incorrectly partially matching phone numbers
2.238.12.236.212.220.121#1332039
Improvement — an existing feature extended, adjusted or polished
Minor UI fixes for Assetbots integration
2.238.12.236.21#1332034
Bug fix — something was broken and now works
Fixed an issue with $-LASTNONSYSTEMACTION
2.238.12.236.212.220.121#1331965
Bug fix — something was broken and now works
Fixed an issue with Manager and About Me field mappings not working correctly when using the Microsoft Entra integration on the Halo Integrator
2.238.12.236.212.220.121#1331874
Bug fix — something was broken and now works
Resolved an issue with consignments causing double stock movements when using the setting that allows existing assets/devices to be consigned from Purchase Orders
2.238.12.236.212.220.121#1331793
Bug fix — something was broken and now works
Fixed duplicate records sometimes showing in the AI Matched Tickets table
2.238.12.236.212.220.121#1331710
Bug fix — something was broken and now works
Fixed an issue with user matching
2.238.12.236.212.220.121#1331633
Bug fix — something was broken and now works
Fixed caching issue when updating Field Group Translations
Performance
2.238.12.236.21#1331179
Bug fix — something was broken and now works
Fixed a bug where no templates would be selectable when linking a ticket type to a template when field value restrictions existed on the ticket
2.238.12.236.21#1330949
Bug fix — something was broken and now works
Fixed an issue with site24x7 Alerts not creating tickets
2.238.12.236.212.220.121#1330874
Bug fix — something was broken and now works
Resolved an issue with Item/Products losing links to QuickBooks Online when using the multiple tenant functionality and updating the Item/Product in Halo
2.238.12.236.212.220.121#1330608
Improvement — an existing feature extended, adjusted or polished
All new campaign custom fields will be stored using the new method
2.238.12.236.21#1330171
Bug fix — something was broken and now works
When importing WYSIWYG custom field data from NinjaOne the text value will now be used instead of a JSON representation
2.238.12.236.21#1330122
Bug fix — something was broken and now works
Resolved an issue with the chassis type for devices imported using N-Able N-Sight showing as "desktop" for all devices
2.238.12.236.212.220.121#1329777
Bug fix — something was broken and now works
Fixed a bug where creation rules on optional services, wouldn't apply when the parent service was owned by another service
2.238.12.236.212.220.121#1329625
Bug fix — something was broken and now works
Fixed an issue where service categories would not display on the self-service portal when using a mobile browser
2.238.12.236.212.220.121#1329603
Bug fix — something was broken and now works
Resolved an issue with Bills created from Supplier/Purchase Orders incorrectly using the current currency conversion rate instead of the rate from the Order
2.238.12.236.212.220.121#1329550
Bug fix — something was broken and now works
Resolved an issue with an invalid recurring invoice link showing on invoices that contain both recurring invoice lines and other lines
2.238.12.236.212.220.121#1329536
Bug fix — something was broken and now works
Fixed an issue with syncing invoices with no lines to Sage Business Cloud
2.238.12.236.21#1329478
Bug fix — something was broken and now works
Fixed an issue with checking if an action was an approval step being approved or rejected
2.238.12.236.21#1328967
Improvement — an existing feature extended, adjusted or polished
Quote variables will now populate when using Invoice PDF variables
2.238.12.236.212.220.121#1328770
Bug fix — something was broken and now works
Fixed an error generating AI cluster details when using a reasoning model
2.238.12.236.21#1328744
Improvement — an existing feature extended, adjusted or polished
Item default for billing period can now be imported using the column header "item_default_billing_period_string"
2.238.12.236.21#1328628
Improvement — an existing feature extended, adjusted or polished
Added guide links for the Security Questions module
2.238.12.236.21#1328590
Bug fix — something was broken and now works
Fixed an issue where Items wouldn't be added to Projects generated from the Project Setup Wizard
2.238.12.236.212.220.121#1328441
Improvement — an existing feature extended, adjusted or polished
"Invoice seperately", "Purchase order" and "Override ticket cost" have all been added to the Audit field list for Tickets
2.238.12.236.21#1328167
Bug fix — something was broken and now works
Fixed an issue when using descriptive rules for the Priority description
2.238.12.236.212.220.121#1328110
Bug fix — something was broken and now works
Fixed an issue where the include_custom_fields parameter would return incorrectly values for Items
2.238.12.236.21#1327696
Bug fix — something was broken and now works
Fixed an error when running AI Abilities in a runbook
2.238.12.236.21#1327606
Bug fix — something was broken and now works
Fixed an issue where Due date would be set incorrectly on Bills
2.238.12.236.21#1327541
Bug fix — something was broken and now works
Fixed an issue with duplicate OLAs being triggered
2.238.12.236.212.220.121#1327509
Improvement — an existing feature extended, adjusted or polished
A new field mapping has been added to the Ninja integration for mapping both Name and Display Name
2.238.12.236.21#1327492
Bug fix — something was broken and now works
Fixed an issue where licences couldn't be imported from the Sophos integration
2.238.12.236.212.220.121#1327414
Bug fix — something was broken and now works
Fixed an issue with logging to suppliers with the ServiceNow integration
2.238.12.236.21#1327404
Bug fix — something was broken and now works
Fixed an issue with Exchange Calendar appointment imports via Halo Integrator when role-based sync was enabled
2.238.12.236.21#1327354
Bug fix — something was broken and now works
Fixed a security issue with API access to custom tables
Security
2.238.12.236.21#1327183
Bug fix — something was broken and now works
Fixed an issue where submitting actions with system use Start Journey could error
2.238.12.236.212.220.121#1327046
Bug fix — something was broken and now works
Fixed an issue where the 'Main Site Address' column was empty when exporting customer list to CSV
2.238.12.236.21#1326973
Removed, retired or restricted going forward
Disabled the option to switch to the v1 Slack app
2.238.12.236.212.220.121#1326756
Bug fix — something was broken and now works
Fixed an issue with Chatbot local storage fetch step when using heartbeat connection
2.238.12.236.21#1326735
Bug fix — something was broken and now works
Fixed indexing issue with Knowledge Base Article Full Text Search
2.238.12.236.21#1326734
Bug fix — something was broken and now works
Fixed an issue where columns on entity list views wouldn't sort correctly
2.238.12.236.212.220.121#1326561
Bug fix — something was broken and now works
Fixed an issue where an items Xero inventory & COGS asset account name could display a value despite not being set
2.238.12.236.21#1326544
Bug fix — something was broken and now works
Fixed a bug where KB Articles linked to Assets, that are linked to Services wouldn't display when requesting the service on the user portal. This was only an issue when the link from the Asset to the Service was inherited from the Asset Type.
2.238.12.236.21#1326519
Bug fix — something was broken and now works
Resolved an error creating invoices for downpayments when using Quickbooks and the Products are not yet exported
2.238.12.236.212.220.121#1326436
Bug fix — something was broken and now works
Fixed an issue displaying ticket rule groups in the ticket rule list view
2.238.12.236.21#1326103
Bug fix — something was broken and now works
Fixed an issue with giving custom field validation reasons when creating a new ticket via an action
2.238.12.236.21#1326035
Bug fix — something was broken and now works
Fixed an issue with sorting text asset custom field columns that use numeric (integer, decimal and money) input types
2.238.12.236.21#1325976
Bug fix — something was broken and now works
Fixed issue with replies to forwarded actions not being hidden from end users
2.238.12.236.212.220.121#1325861
Bug fix — something was broken and now works
Fixed a visual bug with search counts not displaying correctly for services
2.238.12.236.212.220.121#1325792
Bug fix — something was broken and now works
Fixed final issue with dbc discount syncing
2.238.12.236.21#1325573
Bug fix — something was broken and now works
Fixed an issue where users may become inaccessible after posting an invalid client name
2.238.12.236.212.220.121#1325567
Bug fix — something was broken and now works
Fixed an issue where Invoice PDF totals could round incorrectly
2.238.12.236.212.220.121#1325476
Improvement — an existing feature extended, adjusted or polished
Added $ DEFAULT_CURRENCY_SYMBOL to print the global currency symbol
2.238.12.236.21#1325164
Improvement — an existing feature extended, adjusted or polished
Minor UI Improvements to Problem Matching
2.238.12.236.21#1324865
Bug fix — something was broken and now works
Fixed issues when multiple gantt charts are shown
2.238.12.236.21#1324783
Improvement — an existing feature extended, adjusted or polished
Minor UI improvement to the Ticket timer widget
2.238.12.236.212.220.121#1324635
Improvement — an existing feature extended, adjusted or polished
Added $_OLADESCRIPTION and $_OLATARGET as available variables when using OLA breach notifications
2.238.12.236.21#1323929
Bug fix — something was broken and now works
Resolved an issue with the Knowledge Base articles displaying incorrectly on the portal when using the sticky FAQ setting
2.238.12.236.21#1323923
Bug fix — something was broken and now works
Fixed an issue with Full-Text Search involving custom extra tables
2.238.12.236.212.220.121#1323285
Bug fix — something was broken and now works
Fixed minor issues with new Sage Intacct syncs causing inconsistent behaviour
2.238.12.236.21#1322639
Bug fix — something was broken and now works
Fixed an issue with Sage Intacct Revenue Recognition Schedule using the wrong field for id
2.238.12.236.21#1322607
Improvement — an existing feature extended, adjusted or polished
Added includechangehistorylastupdated to our API documentation
2.238.12.236.212.220.121#1311542
Improvement — an existing feature extended, adjusted or polished
Added Customer Action Visibility controls to the "Customer Signature" field
Needs configuration
2.238.12.236.212.220.121#1311453
Improvement — an existing feature extended, adjusted or polished2.238.12.236.21#1310260
Bug fix — something was broken and now works
Fixed an issue with displaying the user role name on user based criteria
2.238.12.236.21#1299617
Bug fix — something was broken and now works
Fixed an issue where sorting a ticket list by Billable Time or Invoiceable Time would fail beyond the first page
2.238.12.236.21#1299615
New feature — a capability that did not exist before
Added the ability to import clients and sites via the SFTP CSV imports integration
2.238.12.236.21#1299482
Bug fix — something was broken and now works
Fixed an issue that can occasionally happen with incoming email attachments
2.238.12.236.21#1299088
Improvement — an existing feature extended, adjusted or polished
Minor improvement to the label for the AI search toggle on the Search Tickets function config
2.238.12.236.212.220.121#1286485
New feature — a capability that did not exist before
You can now use User and Site level Custom Fields in Ticket Rule criteria
2.238.12.236.21#1273204
Bug fix — something was broken and now works
Fixed an issue where SLA fields may not be set correctly when responding to a ticket
2.238.12.236.21#1272658
Bug fix — something was broken and now works
Fixed issues with the clear all ticket/customer data buttons
2.238.12.236.21#1270334
Bug fix — something was broken and now works
Fixed an issue with LogMeIn Rescue agent IDs containing leading or trailing spaces.
2.238.12.236.212.220.121#1269847
Bug fix — something was broken and now works
Fixed issue with WhatsApp Templates not being sent via Automations
2.238.12.236.212.220.121#1269229
Bug fix — something was broken and now works
Fixed an issue with using recurring invoice meters in combination with discounts
2.238.12.236.21#1269085
Bug fix — something was broken and now works
Fixed an issue with search in the portal
2.238.12.236.212.220.121#1268533
Bug fix — something was broken and now works
Fixed an issue with opportunity count widgets
2.238.12.236.21#1268461
Bug fix — something was broken and now works
Fixed an issue with configuring all-day maintenance windows
2.238.12.236.212.220.121#1268205
Bug fix — something was broken and now works
Fixed an issue with parent attachments that should be visible on child tickets not showing on child tickets.
2.238.12.236.212.220.121#1267047
Bug fix — something was broken and now works
Fixed an issue adding forecast time to projects
2.238.12.236.21#1263599
Bug fix — something was broken and now works
Fixed an issue with billing charge rates that were push/pulled from another instance
2.238.12.236.212.220.121#1253235
Bug fix — something was broken and now works
Fixed an issue when non-admin agents could not save new templates from existing tickets
2.238.12.236.21#1252664
Bug fix — something was broken and now works
Fix date custom field variable population issue
2.238.12.236.212.220.121#1251319
Bug fix — something was broken and now works
Fixed a bug where hints wouldn't be visible for attachment custom fields, and visibility conditions refined to make sense with the field being read only after ticket logging and only being able to be set from the user portal
2.238.12.236.21#1250882
Bug fix — something was broken and now works
Fixed an issue where Recurring Product Bundle descriptions wouldn't display correctly
2.238.12.236.212.220.121#1250671
Bug fix — something was broken and now works
Fixed an issue where Day of the month to Invoice could change over time on Recurring Invoices
2.238.12.236.21#1250520
Bug fix — something was broken and now works
Fix integration method variable parsing when the JSON response starts with formatting characters.
2.238.12.236.212.220.121#1244680
Bug fix — something was broken and now works
Fixed an issue where Datto RMM devices wouldn't deactivate when deleted in Datto RMM
2.238.12.236.212.220.121#1239486
Improvement — an existing feature extended, adjusted or polished
Adjusted the Chat bubble in the Agent application to overlap less with the Submit button on Tickets
2.238.12.236.212.220.121#1239216
Improvement — an existing feature extended, adjusted or polished
The additional instructions field on Virtual Agent Conversation steps is now hidden from users when retrieving chat profiles
2.238.12.236.21#1239121
Improvement — an existing feature extended, adjusted or polished
Updated Team filter in the ticket query builder to use Team ID
2.238.12.236.21#1237425
Bug fix — something was broken and now works
Fixed issues with prospects on imported opportunities and converting opportunity contacts to prospects
2.238.12.236.21#1234281
Improvement — an existing feature extended, adjusted or polished
When a new User is created via the Self Service Portal from an Anonymous user logging a Ticket, any User Custom Fields on the Ticket Type will now be set on the new User's record
2.238.12.236.21#1205881
Bug fix — something was broken and now works
Fixed a minor issue with the account manager field on column profile set up
2.238.12.236.21#1196738
Bug fix — something was broken and now works
Fixed an issue with bulk adding large quantities of users to static distribution list
2.238.12.236.21#1188425
Bug fix — something was broken and now works
Fixed an issue with maintaining a discount when updating a recurring invoice line through a linked subscription price change
2.238.12.236.21#1188259
Improvement — an existing feature extended, adjusted or polished
Made the filename and date created column searchable on ticket attachment tables
2.238.12.236.21#1187480
Bug fix — something was broken and now works
Fixed an issue where updating To-Do groups would update To-Do items on faults
2.238.12.236.21#1172871
Bug fix — something was broken and now works
Fixed a minor issue with creating new email templates from campaigns
2.238.12.236.21#1145568
Internal or maintenance work with no directly usable change
Improved error logging for the Chat service
2.238.12.236.21#1101819
Bug fix — something was broken and now works
Resolved an issue with the line item unit price showing incorrectly when using discounts
2.238.12.236.212.220.121#1049141
Bug fix — something was broken and now works
Resolved an issue with the Completed Date and Arrival Date showing incorrectly when logging time for an all day appointment
2.238.12.236.21#936515
Internal or maintenance work with no directly usable change
Added additional logging for Teams embedded portal logins
2.238.12.236.21#769616
Internal or maintenance work with no directly usable change
Fixed an issue with earlier builds of 2.236.21
2.238.12.236.22#1337756
Bug fix — something was broken and now works
Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task
2.238.12.236.222.220.121#1336826
Bug fix — something was broken and now works
Fixed an issue with showing related CIs on tickets
2.238.12.236.222.220.121#1336117
Bug fix — something was broken and now works
Fixed minor UI issue in the Advanced Settings configuration page
2.238.12.236.22#1335718
Bug fix — something was broken and now works
Fixed an issue with automatically setting related business apps and services
2.238.12.236.222.220.121#1334801
Bug fix — something was broken and now works
Fixed an issue with calculating OLA dates and target met
2.238.12.236.222.220.121#1327342
Bug fix — something was broken and now works
Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task
2.238.12.236.232.220.121#1339766
Bug fix — something was broken and now works
Fixed an issue where UI Invoice totals could differ from PDF totals
2.238.12.236.232.220.121#1338055
Bug fix — something was broken and now works
Fixed an issue where Invoice PDF subtotals could round incorrectly
2.238.12.236.23#1338002
Bug fix — something was broken and now works
Fixed an error searching in the portal
2.238.12.236.232.220.121#1336654
Bug fix — something was broken and now works
Fixed an issue processing events and automations
2.238.12.236.24#1351132
Bug fix — something was broken and now works
Fixed an issue where tax totals on Invoices could be synced to QuickBooks Online incorrectly
2.238.12.236.25#1351766
Bug fix — something was broken and now works
Fixed a rare issue in daily tasks
2.238.12.236.26#1353578
Bug fix — something was broken and now works
Fixed an issue with site document folders not showing on the self service portal
2.238.12.236.31#1340080
Bug fix — something was broken and now works
Fixed cloning of default values for Asset fields on Items
2.238.12.236.31#1340051
Bug fix — something was broken and now works
Fixed an issue where the action timer could prevent selecting an SLA auto-release
2.238.12.236.31#1339853
Bug fix — something was broken and now works
Fixed Ticket Summary showing as undefined on the End-User Portal when using Kanban View
2.238.12.236.31#1339839
Bug fix — something was broken and now works
Fixed a rare issue with processing attachments
2.238.12.236.31#1339696
Bug fix — something was broken and now works
Fixed an issue where the User Created event did not trigger for accounts automatically created by single-sign-on
2.238.12.236.31#1339687
Bug fix — something was broken and now works
Fixed an issue where asset custom field values could not be saved if using a dynamic SQL query dependent on other asset custom fields
2.238.12.236.31#1339624
Bug fix — something was broken and now works
Fixed an issue with Exchange calendar role based sync not loading appointments in certain cases
2.238.12.236.31#1339522
Improvement — an existing feature extended, adjusted or polished
Language pack improvements
2.238.12.236.31#1339512
Bug fix — something was broken and now works
Fixed an issue with the 'Email Quotation' action system use
2.238.12.236.31#1338120
Improvement — an existing feature extended, adjusted or polished
The maximum character count for AI embedding fields has been reduced to 15,000 to prevent an error where it would exceed the token limit
2.238.12.236.312.220.131#1338104
Bug fix — something was broken and now works
Fixed a display issue with the new Chat Transcript when using dark mode theme
2.238.12.236.31#1337760
Bug fix — something was broken and now works
Fixed the link to Items on Assets
2.238.12.236.31#1337700
Bug fix — something was broken and now works
Fixed an issue with generating XLS for reports containg $ clientid and $ siteid
2.238.12.236.31#1337697
Improvement — an existing feature extended, adjusted or polished
Change management fields now show in $-allfields
2.238.12.236.31#1337657
Bug fix — something was broken and now works
Fixed a minor issue with searching for a certain setting in configuration
2.238.12.236.31#1337590
Bug fix — something was broken and now works
Resolved an issue with the Ticket Changed event failing to follow the _dont_fire_automations element
2.238.12.236.312.220.131#1337217
Improvement — an existing feature extended, adjusted or polished
Minor improvement to the error message displayed when a token refresh fails for a Microsoft integration
2.238.12.236.31#1337178
Improvement — an existing feature extended, adjusted or polished
Improved error handling with the Sage Intacct integration in rare cases
2.238.12.236.31#1337105
Bug fix — something was broken and now works
Fixed an issue with adding ticket type restrictions to agent roles
2.238.12.236.31#1337071
Bug fix — something was broken and now works
Fixed a rare issue where specific configuration of workday breaks could prevent tickets from setting SLAs correctly
2.238.12.236.31#1336986
Bug fix — something was broken and now works
Fixed an issue where non-admin were unable to access sales mailbox emails
2.238.12.236.31#1336822
Bug fix — something was broken and now works
Fixed an issue where ticket rules with dynamic agents would not apply if the client changes
2.238.12.236.31#1336806
Bug fix — something was broken and now works
Fixed a minor issue with the character counter for the default value field on rich text custom field configuration
2.238.12.236.31#1336763
Bug fix — something was broken and now works
Fixed an issue with the $-variables for categories in action notes when tracking categories by ID and name
2.238.12.236.31#1336755
New feature — a capability that did not exist before
Added the ability to remove an Agent's Signature
2.238.12.236.31#1336724
Bug fix — something was broken and now works
Fixed an issue with services not translating on the portal when not logged in
2.238.12.236.31#1336171
Bug fix — something was broken and now works
Fixed an error when attempting to change a built-in virtual agent to use the Assistants API
2.238.12.236.312.220.131#1336028
Bug fix — something was broken and now works
Fixed an issue with status validation when creating assets
2.238.12.236.31#1336026
Bug fix — something was broken and now works
Fixed an issue with change freezes now showing in the calendar view of tickets
2.238.12.236.31#1336013
Bug fix — something was broken and now works
Fixed an issue where the custom date range filter would not be accurately reflected when searching tickets
2.238.12.236.31#1336002
Bug fix — something was broken and now works
Resolved an issue with the incorrect date/time value being used for the NinjaOne Device import for the OSLastBootTime property
2.238.12.236.312.220.131#1335928
Bug fix — something was broken and now works
Resolved an issue with using the beta setting related to how the application finds the next Device/Asset ID to be used
2.238.12.236.312.220.131#1335853
Bug fix — something was broken and now works
Fixed an issue where pressing Enter whilst editing a text field may not have saved the value entered
2.238.12.236.31#1335803
Bug fix — something was broken and now works
Fixed an issue where the HTML designer would display on Invoice XML templates
2.238.12.236.31#1335802
Improvement — an existing feature extended, adjusted or polished
Added the guide link icon to more fields in Configuration for Ticket Types
2.238.12.236.31#1335746
Bug fix — something was broken and now works
Fixed an issue with a user's first and surname not being set when created from an email
2.238.12.236.31#1335743
Bug fix — something was broken and now works
Fixed an issue where the warning after enabling "Do not track stock" on a item could be dismissed by clicking away from the modal window
2.238.12.236.31#1335712
Bug fix — something was broken and now works
Fixed an issue where the react buttons would incorrectly show on CRM Notes
2.238.12.236.31#1335702
Bug fix — something was broken and now works
Fixed an issue with DBC not using multicurrency correctly.
2.238.12.236.31#1335260
Bug fix — something was broken and now works
Fixed an issue with copying custom tables to related tickets
2.238.12.236.31#1335252
Bug fix — something was broken and now works
Fixed an issue with user change history not showing role additions when added via Entra
2.238.12.236.31#1335214
Bug fix — something was broken and now works
Fixed an issue with filtering the attachments on a ticket using the date created field
2.238.12.236.31#1335057
Bug fix — something was broken and now works
Resolved an issue relating to daylight savings for the submission of meter readings on the last or first day of a recurring invoice period
2.238.12.236.312.220.131#1335041
Bug fix — something was broken and now works
Fixed issues with validation with Endpoint Central
2.238.12.236.31#1335035
Bug fix — something was broken and now works
Fixed an issue where Custom Table Field defaults could override existing fields when editing a row
2.238.12.236.31#1334991
Improvement — an existing feature extended, adjusted or polished
Invoice Lines for Sales Orders can now use the variable $ORDER_ADDITIONAL_DESCRIPTION to populate the Item/Item Group Invoice Description
2.238.12.236.312.220.131#1334930
Internal or maintenance work with no directly usable change
Minor improvement to error handling within Endpoint Central
2.238.12.236.31#1334848
Bug fix — something was broken and now works
Fixed an issue where custom fields on approval processes on the portal were not loading the dropdown values
2.238.12.236.31#1334780
Improvement — an existing feature extended, adjusted or polished2.238.12.236.31#1334286
Bug fix — something was broken and now works
Fixed an issue with rows being added to user change history when the field value has not been updated
2.238.12.236.31#1334240
Bug fix — something was broken and now works
Fixed an error when creating new users via SAML if the email address doesn't contain a dot
2.238.12.236.312.220.131#1334219
Bug fix — something was broken and now works
Fixed an issue with the display if Single Select Custom Field dollar variables used in the Service Catalogue
2.238.12.236.31#1334173
Bug fix — something was broken and now works
Fixed an issue with OIDC SSO not allowing Users to log in who don't have an NHD_User record already created
2.238.12.236.31#1334128
Bug fix — something was broken and now works
Resolved an error thrown when importing stock with a large number of assets whose Asset Tags/Numbers exceed 1000 characters in length
2.238.12.236.312.220.131#1334111
Improvement — an existing feature extended, adjusted or polishedPerformance2.238.12.236.31#1334037
Performance
Bug fix — something was broken and now works
Fixed an issue with updating some settings on linked services
2.238.12.236.312.220.122#1333739
Bug fix — something was broken and now works
Fixed an issue where the asset status column was empty in portal asset lists
2.238.12.236.31#1333735
Improvement — an existing feature extended, adjusted or polished
Language pack improvements
2.238.12.236.31#1333732
Bug fix — something was broken and now works
Fixed a minor language issue in advanced settings
2.238.12.236.31#1332997
Bug fix — something was broken and now works
Fixed an issue with searching for ServiceNow assignment groups
2.238.12.236.31#1332878
Bug fix — something was broken and now works
Fixed an issue with Site24x7 Alerts not closing tickets
2.238.12.236.312.220.131#1332855
Bug fix — something was broken and now works
Fixed Halo Integrator page showing ServiceNow twice
2.238.12.236.31#1332820
Improvement — an existing feature extended, adjusted or polished
Further improved Datto User matching
2.238.12.236.31#1332660
Bug fix — something was broken and now works
Fixed an issue where category criteria could not be configured or edited
2.238.12.236.31#1332638
Bug fix — something was broken and now works
Fixed several issues with processing Datto RMM webhooks
2.238.12.236.312.220.131#1331667
Bug fix — something was broken and now works
Fixed an issue where lists, filter profiles, and column profiles could be created when configuration changes are disabled in production
2.238.12.236.31#1331089
Improvement — an existing feature extended, adjusted or polished
Improved performance when editing an asset on a contract
Performance
2.238.12.236.31#1330995
Bug fix — something was broken and now works
Fixed an issue where Users couldn't access Documents from the Self-Service Portal when using folder access control
2.238.12.236.31#1330656
Bug fix — something was broken and now works
Fixed an issue when cloning an Approval Process with fields that have criteria groups would result in error
2.238.12.236.31#1330204
Bug fix — something was broken and now works
Resolved an error shown when using a Ticket list that contains a filter using a Custom Field of type Memo with the "Has a value" filter type
2.238.12.236.312.220.131#1329839
Bug fix — something was broken and now works
Fixed a Minor UI issue when enabling V2 Next Activity Date
2.238.12.236.31#1329748
Bug fix — something was broken and now works
Fixed an issue with Ticket Type Group filtering in Ticket Areas
2.238.12.236.31#1329515
Bug fix — something was broken and now works
Fixed a duplicate Generate PDF button showing on Knowledge Base Articles
2.238.12.236.31#1329501
Bug fix — something was broken and now works
Fixed an issue where Invoice status would not update to sent in rare cases
2.238.12.236.31#1328761
Bug fix — something was broken and now works
Fixed an issue where supplier changes made on a PO would not sync over to Xero
2.238.12.236.31#1328489
Bug fix — something was broken and now works
Fixed an issue with sorting report columns when an agent is not able to edit the report
2.238.12.236.31#1328484
Internal or maintenance work with no directly usable change2.238.12.236.312.220.131#1328196
Improvement — an existing feature extended, adjusted or polished
Improved wording of Device Status within the Query Builder
2.238.12.236.31#1327663
Bug fix — something was broken and now works
Fixed an issue with clearing dashboard filters
2.238.12.236.31#1327328
Bug fix — something was broken and now works
Fixed an issue with ticket drafts preventing the new ticket screen from loading
2.238.12.236.31#1327298
Improvement — an existing feature extended, adjusted or polished
Improved the webhook URL validation.
2.238.12.236.312.220.131#1326881
Bug fix — something was broken and now works
Fixed an issue where finding approvers from custom fields could find users erroneously if the field had no value
2.238.12.236.31#1326832
Bug fix — something was broken and now works
Fixed an issue with processing series runbooks at very high loads
Performance
2.238.12.236.31#1326592
Bug fix — something was broken and now works
Fixed an issue with Pro-rata not rounding appropriately in some cases
2.238.12.236.31#1326512
Bug fix — something was broken and now works
Fixed an issue where tickets showed views incorrectly
2.238.12.236.31#1325109
Bug fix — something was broken and now works
Fixed a minor issue with the Add URL to Attachment action
2.238.12.236.31#1324548
Improvement — an existing feature extended, adjusted or polished
Added KB links to AI settings
2.238.12.236.31#1322878
Bug fix — something was broken and now works
Fixed an issue with invoice total calculation on PDFs
2.238.12.236.312.220.131#1322647
Bug fix — something was broken and now works
Fixed a display issue for configuration guide links in Knowledge Base settings
2.238.12.236.31#1322435
Bug fix — something was broken and now works
Fixed an issue with emailing all subscribers of linked services
2.238.12.236.31#1311750
Bug fix — something was broken and now works
Fixed an issue with percentage invoiced and downpayments not working correctly
2.238.12.236.31#1311720
Bug fix — something was broken and now works
Fixed an issue where Filter groups wouldn't copy when cloning Lists
2.238.12.236.31#1311521
Bug fix — something was broken and now works
Fixed a Minor UI issue with Azure Sentinel Priority mappings
2.238.12.236.312.220.131#1311512
Bug fix — something was broken and now works
Fixed an issue where Invoices couldn't be deleted in Halo when an error occurs after attempting to sync to SnelStart or KashFlow
2.238.12.236.31#1311388
Bug fix — something was broken and now works
Fixed an issue with filtering the Knowledgebase when viewing all Articles
2.238.12.236.31#1299188
Bug fix — something was broken and now works2.238.12.236.31#1298993
Bug fix — something was broken and now works
Fixed a rare issue where Recurring Invoices wouldn't display in Ready for Invoicing after voiding a generated Invoice
2.238.12.236.312.220.131#1296759
Improvement — an existing feature extended, adjusted or polished2.238.12.236.31#1285020
Improvement — an existing feature extended, adjusted or polished
Improved the handling of different phone formats when sending Twilio SMS
2.238.12.236.31#1283967
Bug fix — something was broken and now works
Fixed an issue with sequenced automations not queueing correctly
2.238.12.236.31#1273632
Bug fix — something was broken and now works
Fixed an issue loading the supplier list view using the default supplier column profile
2.238.12.236.31#1271822
Bug fix — something was broken and now works
Fixed an issue where Article Drafts were not inheriting the 'Article Type' and 'Active' fields from Tickets
2.238.12.236.31#1269228
Bug fix — something was broken and now works
Fixed an issue with user matching in the Virima Integration
2.238.12.236.31#1268507
Improvement — an existing feature extended, adjusted or polished
Adjusted the width of hover popups on Custom Field hints to prevent text overflow
2.238.12.236.31#1268373
Improvement — an existing feature extended, adjusted or polished
Fixed a grammar mistake in a setting label
2.238.12.236.31#1267545
Bug fix — something was broken and now works
Fixed an issue with config tracking action restrictions on workflows
2.238.12.236.31#1266981
Bug fix — something was broken and now works
Fixed an issue with uploading reports to SharePoint when the name contains certain characters
2.238.12.236.31#1266393
Bug fix — something was broken and now works
Fixed an issue with filtering suppliers in the default list view
2.238.12.236.31#1266355
Bug fix — something was broken and now works
Fixed an issue when deleting roles, not removing the role-based access
2.238.12.236.31#1265665
Bug fix — something was broken and now works
Fixed an issue with Datto RMM webhooks showing no type on the inbound requests tab
2.238.12.236.31#1265616
Improvement — an existing feature extended, adjusted or polished
Improved the label for the ticket AI indexing criteria field
2.238.12.236.31#1253473
Bug fix — something was broken and now works
Fixed issue with Organisation Ticket Type restrictions on the portal
2.238.12.236.31#1252951
Bug fix — something was broken and now works
Fixed an issue where some Sites couldn't be selected when using Customer-Site-User Relationships
2.238.12.236.31#1251128
Bug fix — something was broken and now works
Fixed an issue where role charge rate restrictions were not removed when deleting a role
2.238.12.236.31#1249443
Bug fix — something was broken and now works
Fixed an issue with Subscription pricing failing to match in some cases
2.238.12.236.31#1247774
Bug fix — something was broken and now works
Fixed Integrations showing in the Request Source lookup when the respective module is disabled
2.238.12.236.31#1246544
Bug fix — something was broken and now works
Fixed an issue with $ variables incorrectly populating when a Tickets Site is different to the End-User's Site
2.238.12.236.31#1244818
Bug fix — something was broken and now works
Fixed ticket status mappings not being applied when syncing actions between API-connected instances
2.238.12.236.31#1241213
Bug fix — something was broken and now works
Fixed an issue with the 'View Templates' button in Mail Campaigns not working for non-administrators
2.238.12.236.31#1234889
Bug fix — something was broken and now works
Corrected various Knowledge Base Article fields not updating an Article Draft when approving an Approval Process
2.238.12.236.31#1223568
Bug fix — something was broken and now works
Fixed an issue with forcing categories to be populated not applying when closing tickets via the ticket details
2.238.12.236.31#1223477
Bug fix — something was broken and now works
Fixed an issue where reviewed expenses could become unreviewed when edited by an agent without expense review permission
2.238.12.236.31#1222679
Bug fix — something was broken and now works
Fixed an issue with Article PDF generation on the Self Service Portal
2.238.12.236.31#1211464
Bug fix — something was broken and now works
Fixed the LINKTOUSERACTION variable not working when used as a URL in the rich text editor
2.238.12.236.31#1208550
Bug fix — something was broken and now works
Fixed an issue with the number of columns for custom tabs not applying
2.238.12.236.31#1207645
Bug fix — something was broken and now works
Fixed an issue rendering special characters when using the $-WORKFLOWPROGRESS dollar variable
2.238.12.236.31#1206871
Bug fix — something was broken and now works
Related Tickets column profile now correctly displays when opening a ticket from a customer profile
2.238.12.236.31#1206076
Bug fix — something was broken and now works
When selecting SKU on invoice column profile, it will now correctly display the Manufacturer SKU in all cases
2.238.12.236.31#1204491
Bug fix — something was broken and now works
Fixed an issue with changing pages, sorting and filtering when viewing a Mail Campaign's history log
2.238.12.236.31#1203597
Bug fix — something was broken and now works
Fixed an issue where duplicate clients could be created when importing from ArrowSphere
2.238.12.236.31#1202069
Bug fix — something was broken and now works
Fixed an issue with sorting by "Date Created" column in the Knowledge Base "All Articles" view
2.238.12.236.31#1197730
Bug fix — something was broken and now works
Fixed an issue importing assets with the Manage Engine Endpoint Central Integration
2.238.12.236.31#1197442
Bug fix — something was broken and now works
Fixed an issue with drafting a new Article when your query string contains kbkey and not kbid
2.238.12.236.31#1195098
Bug fix — something was broken and now works
Fixed an issue with the Pax 8 options at client level not working in some cases
2.238.12.236.31#1191313
Bug fix — something was broken and now works
Fixed an issue where incoming Exchange Calendar webhooks could fail incorrectly
2.238.12.236.31#1191066
Improvement — an existing feature extended, adjusted or polished
Adjusted visibility of a setting in Mail Campaigns
2.238.12.236.31#1188921
Bug fix — something was broken and now works
Fixed an issue where Due date on Invoices could be set incorrectly via Xero webhooks
2.238.12.236.31#1184740
Improvement — an existing feature extended, adjusted or polished
Changed config module shapes for German and Spanish users for HaloCRM to the standard shape
2.238.12.236.31#1170266
Improvement — an existing feature extended, adjusted or polished
Adjusted back button behaviour on Self Service Portal
2.238.12.236.31#1167639
Bug fix — something was broken and now works
Fixed an issue with the last updated field not being updated when editing User Custom Fields
2.238.12.236.31#1140937
Bug fix — something was broken and now works
Fixed an issue causing the change history tab on Sites to not show changes
2.238.12.236.31#1139995
Bug fix — something was broken and now works
Fixed an issue with Knowledgebase Article attachments field not showing under certain conditions
2.238.12.236.31#1139986
Improvement — an existing feature extended, adjusted or polished
Billing template is now audited at client level
2.238.12.236.31#1138148
Bug fix — something was broken and now works
Fixed an issue with searching for tickets using IP addresses
2.238.12.236.31#1131675
Bug fix — something was broken and now works
Fixed an issue where Quotes wouldn't sync to Adobe Acrobat Sign
2.238.12.236.31#1124147
Bug fix — something was broken and now works
Fixed an issue with some integrations imports not checking third party value when importing custom fields for matching
2.238.12.236.31#1119466
Bug fix — something was broken and now works
FAQ Lists Groups will now be correctly config tracked
2.238.12.236.31#1097761
Bug fix — something was broken and now works
Fixed a UI issue when viewing assets that have linked users
2.238.12.236.31#1095192
Bug fix — something was broken and now works
Fixed an issue preventing "Use Without Saving" from working with column profiles
2.238.12.236.31#1066549
Bug fix — something was broken and now works
Fixed a bug where Dynamic Field Visibility wouldn't evaluate when conditional on related services
2.238.12.236.31#1062875
Bug fix — something was broken and now works
Fixed issue with "Hide Feedback" checkbox on Tickets
2.238.12.236.312.220.131#1028455
Bug fix — something was broken and now works
Fixed minor issues with the email template, other uses tab
2.238.12.236.31#1009258
Bug fix — something was broken and now works
Fixed an issue loading the application
2.238.12.236.322.220.131#1352730
Bug fix — something was broken and now works
Fixed an issue where trial credentials for Azure AI Search could be used in production instances
Security
2.238.12.236.322.220.131#1351806
Bug fix — something was broken and now works
Fixed an issue with Dynamics Business Central tax not converting back to the right value in some instances
2.238.12.236.33#1354378
Bug fix — something was broken and now works
Fixed an issue with downpayment percentage invoice field being incorrect in some cases
2.238.12.236.33#1354241
Bug fix — something was broken and now works
Fixed an issue with editing service requests
2.238.12.236.33#1354157
Bug fix — something was broken and now works
Fixed an issue where user replies to closed tickets were not re-opening the ticket
2.238.12.236.33#1351087
Bug fix — something was broken and now works
Fixed an issue where 'ErrorInvalidRecipients' could be thrown erroneously when sending an email
2.238.12.236.41#1354314
Improvement — an existing feature extended, adjusted or polished
Decluttered ticket type config
2.238.12.236.41#1353632
Bug fix — something was broken and now works
Resolved an issue with multi-tenant category mapping for Xero on Item Groups
2.238.12.236.41#1352927
Bug fix — something was broken and now works
Resolved an issue with CSP Subscription pricing using the incorrect price for Monthly P1Y commitments
2.238.12.236.41#1352850
Improvement — an existing feature extended, adjusted or polished
"Intelligent Routing" will be added to Re-assign actions that are added to Ticket history
2.238.12.236.41#1352844
Bug fix — something was broken and now works
Fixed an issue where role-based modify access on the Priority field was not enforced correctly
2.238.12.236.41#1352717
Bug fix — something was broken and now works
Fixed an issue with the "Teams that can access this article" field when mandatory on new article drafts
2.238.12.236.41#1352670
Bug fix — something was broken and now works
Fixed an issue where the CIPP button on users didn't populate the tenant ID
2.238.12.236.41#1352665
Bug fix — something was broken and now works
Fixed an issue where Budgets on Projects could be calculated incorrectly
2.238.12.236.41#1352636
Bug fix — something was broken and now works
Fixed an issue with tax rule conditions only returning 1000 items
2.238.12.236.41#1352626
Bug fix — something was broken and now works
Fixed an issue with updating child tickets using the 'Edit Child Ticket Values' menu option
2.238.12.236.41#1352285
Bug fix — something was broken and now works
Resolved an issue with Billing Plans failing to be added for Contracts with a blank type or sub type
2.238.12.236.41#1352052
Bug fix — something was broken and now works
Fixed an issue with parent tickets not updating when the final child is deleted when appropriate
2.238.12.236.41#1351941
Improvement — an existing feature extended, adjusted or polished
Language pack improvements
2.238.12.236.41#1351890
Bug fix — something was broken and now works
Fixed the issue with blank pop-ups appearing when adding images
2.238.12.236.41#1351729
Bug fix — something was broken and now works
Fixed an issue with the supplier Top Level view using the wrong columns
2.238.12.236.41#1351720
Improvement — an existing feature extended, adjusted or polished
Agent cost changes made to the API response
2.238.12.236.41#1351658
Bug fix — something was broken and now works
Fixed an issue with Category Group Restrictions
2.238.12.236.41#1351290
Bug fix — something was broken and now works
Fixed an issue where non-admin agents with quote permissions could not import quotes from TD Synnex
2.238.12.236.41#1351181
Bug fix — something was broken and now works
Fixed a minor issue with the description of DFV conditions that are based on Asset fields
2.238.12.236.41#1351069
Bug fix — something was broken and now works
Fixed an issue editing workflow action restrictions that use ticket criteria
2.238.12.236.41#1351064
Improvement — an existing feature extended, adjusted or polished
Improved the error message for the notification shown in the application when automations/runbooks have failed to complete
2.238.12.236.41#1350997
Bug fix — something was broken and now works
Fixed an issue with warning banner on locked tickets
2.238.12.236.41#1350938
Bug fix — something was broken and now works
Resolved an issue with Expenses becoming unreviewed when edited by an agent without review permissions
2.238.12.236.41#1350898
Bug fix — something was broken and now works
Fixed an issue when deleting custom tables via the API
2.238.12.236.412.220.131#1350776
Bug fix — something was broken and now works
Fixed an issue with custom tables on the self service portal approval screen
2.238.12.236.41#1350644
Bug fix — something was broken and now works
Fixed issue with CRM note permissions on Clients, Sites, and Users
2.238.12.236.41#1350582
Bug fix — something was broken and now works
Fixed the system MCP function "search_tickets" using AI search by default. It will now use a standard search.
2.238.12.236.41#1339859
Bug fix — something was broken and now works
Fixed an issue which could prevent updating assets if they contain multi-select custom fields with long values
2.238.12.236.41#1339693
Improvement — an existing feature extended, adjusted or polished
Improvements to the Child Ticket tab on the End-User Portal
2.238.12.236.41#1339681
Bug fix — something was broken and now works
Fixed an issue where the AI bulk-indexing automation could trigger multiple times
2.238.12.236.41#1338083
Improvement — an existing feature extended, adjusted or polished
The Description field on the action configuration has been renamed to Notes
2.238.12.236.41#1337918
Bug fix — something was broken and now works
Fixed an issue where Sites wouldn't change on Opportunities
2.238.12.236.412.220.132#1337909
Bug fix — something was broken and now works
Fixed an issue with TD Synnex importing quotes erroring in some cases
2.238.12.236.41#1336430
Bug fix — something was broken and now works
Fixed an issue with changing the tabs that asset fields display in
2.238.12.236.41#1334410
Bug fix — something was broken and now works
Fixed an issue where translated weekdays caused weekly recurring appointments to fail to sync to Exchange Calendars
2.238.12.236.41#1333096
Bug fix — something was broken and now works
Fixed issue with Dashboard report data being overwritten by stale responses
2.238.12.236.41#1331835
Bug fix — something was broken and now works
Fixed an issue with some knowledge base fields not populating on article drafts when filled in on approval process steps
2.238.12.236.41#1325593
Bug fix — something was broken and now works
Fixed an issue using user followers in ticket drafts on the portal
2.238.12.236.41#1310339
Improvement — an existing feature extended, adjusted or polishedPerformance2.238.12.236.41#1272602
Performance
Bug fix — something was broken and now works
Fixed an issue with approvals using the linked article owner approver type
2.238.12.236.41#1272542
Improvement — an existing feature extended, adjusted or polished
Sage Intacct classes now exclude inactive classes
2.238.12.236.41#1252148
Bug fix — something was broken and now works
Fixed an issue where Admins couldn't edit Timesheets that had already been submitted
2.238.12.236.41#1197490
Bug fix — something was broken and now works
Fixed a bug where supplier column profiles could be overridden by viewing a top level
2.238.12.236.41#895944
Bug fix — something was broken and now works
Fixed an issue where change freeze schedules showed day numbers instead of day names
2.238.22.236.42#1355800
Bug fix — something was broken and now works
Resolved an issue with the initial details of a Ticket displaying HTML content incorrectly when the HTML content contains line breaks within HTML tags
2.238.22.236.43#1355065
Bug fix — something was broken and now works
Fixed an issue with rules using risk score as a criteria
2.238.92.236.48#1373038
Bug fix — something was broken and now works
Fixed an issue with using service $-variables for 'service status changed' notifications
2.238.92.236.48#1370985
Bug fix — something was broken and now works
Fixed an issue deleting Users who are members of CAB
2.238.92.236.48#1370380
Bug fix — something was broken and now works
Fixed a minor display issues with creating ticket types via service configuration
2.238.112.236.49#1375312
Improvement — an existing feature extended, adjusted or polished
Minor improvement to field visibility within the Entra Integration
2.238.1#1363757
Improvement — an existing feature extended, adjusted or polished
Ammended the error message shown when an Agent with no email address is used to create a Pagerduty Incident
2.238.1#1355073
Bug fix — something was broken and now works
Fixed an issue where user replies to closed tickets were not re-opening the ticket
2.238.1#1354477
Bug fix — something was broken and now works
Resolved an issue with consignment date displaying in UTC timezone instead of local timezone
2.238.1#1354353
Bug fix — something was broken and now works
Resolved an issue with table Device_MetaData causing issue with asset/device creation
2.238.1#1354233
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1353066
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Additional Customer/Organization matching has been added to the Huntress Email Rule
2.238.1#1352948
Improvement — an existing feature extended, adjusted or polished
Internal Notes added to Quotations/Sales Orders/Purchase Orders/Invoices will now trigger the "Updated" event for that entity
2.238.1#1351851
Improvement — an existing feature extended, adjusted or polished
Recurring Invoice custom fields can now be used in the Ready For Invoicing filter profiles
2.238.1#1351824
Improvement — an existing feature extended, adjusted or polished
The stock in and out process will now use the quantity decimal setting from the Item/Product record
2.238.1#1351748
Bug fix — something was broken and now works
Fixed a bug where the default service access level would be 2 despite being set differently
2.238.1#1351723
Improvement — an existing feature extended, adjusted or polished
An option has been added to the Ticket Type setting for overriding the filter profile used for the "Other open tickets" tab
Needs configuration
2.238.1#1351709
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1351563
Needs configuration
Improvement — an existing feature extended, adjusted or polished
An option has been added to the Microsoft/Exchange Calendar integration to set a default Appointment Type for imported appointments
Needs configuration
2.238.1#1351254
Internal or maintenance work with no directly usable change
Fixed minor issue with early builds of 2.238
2.238.1#1350842
Improvement — an existing feature extended, adjusted or polishedPerformanceNeeds configuration2.238.1#1340209
PerformanceNeeds configuration
Bug fix — something was broken and now works
Resolved an issue with the incorrect 3rd party Item ID being used when adding an ad-hoc item to recurring invoice linked to a Contract/Agreement
2.238.1#1339905
Improvement — an existing feature extended, adjusted or polished
Timesheet incomplete notifications will now send for days that have no time logged but time is expected to be logged
2.238.1#1339860
Bug fix — something was broken and now works
Resolved an issue with the ticketidonly definition on the API documentation
2.238.1#1339794
Improvement — an existing feature extended, adjusted or polished2.238.1#1339786
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1339700
Needs configuration
New feature — a capability that did not exist before
Added support for Sage 50 UK V33 SDK
2.238.1#1339577
New feature — a capability that did not exist before2.238.1#1337555
Bug fix — something was broken and now works
Updated the stored procedure "getInvoiceLineQuantity" to exclude non billable users
2.238.1#1337021
Bug fix — something was broken and now works
Resolved an issue with the N-Able Passportal Device/Asset import failing to import any mapped fields correctly
2.238.1#1336760
Bug fix — something was broken and now works
Resolved an issue with consignments using reserved assets during the asset selection process even when choosing another exisitng asset to be consigned
2.238.1#1336701
Removed, retired or restricted going forward
Removed an option in the CSV Templates list that is not used currently
2.238.1#1335987
Internal or maintenance work with no directly usable change
Minor changes to improve a function of the Upgrade application
2.238.1#1335172
Improvement — an existing feature extended, adjusted or polished
Importing Users/Contacts from IT Glue will now match existing Halo users using the Email Address
2.238.1#1335026
Improvement — an existing feature extended, adjusted or polished
Minor API improvement to speed up Ticket POST
Performance
2.238.1#1334966
Improvement — an existing feature extended, adjusted or polished
Users at inactive Sites/Clients will no longer be able to log in and will see the same login failure message as an inactive User
Security
2.238.1#1334921
Bug fix — something was broken and now works
Resolved an error given by the API when using a Client authenticated API Application to log tickets and the Ticket Type is not able to be logged by anonymous Users
2.238.1#1334816
Bug fix — something was broken and now works
Fixed an issue where all day holidays could show incorrect target hours on timesheets in certain time zones
2.238.1#1334789
Improvement — an existing feature extended, adjusted or polished
When matching devices using email alerts, the devices will match in order of active/inactive if multiple are matched
2.238.1#1333848
New feature — a capability that did not exist before
Added new setting to import users with no licence as service accounts from Microsoft CSP
Needs configuration
2.238.1#1333542
Improvement — an existing feature extended, adjusted or polished
A setting has been added to improve the reliability of adding a high number of licences concurrently without duplicate errors
Needs configuration
2.238.1#1333123
Improvement — an existing feature extended, adjusted or polished
Made navigating config easier by adding 'back buttons' to most pages
2.238.1#1333089
Improvement — an existing feature extended, adjusted or polished
A site can be selected on a Purchase Order to override the delivery address
2.238.1#1332998
Improvement — an existing feature extended, adjusted or polished
The department list at organisation can now be filtered
2.238.1#1332731
New feature — a capability that did not exist before
It is now possible to view details of invoiced meter reading entries/lines
2.238.1#1332613
New feature — a capability that did not exist before2.238.1#1330603
Bug fix — something was broken and now works
Fixed an issue where only the custom fields of the lowest ID FAQ list would display on an article that has multiple FAQ lists
2.238.1#1330083
Improvement — an existing feature extended, adjusted or polished2.238.1#1329995
Bug fix — something was broken and now works
Resolved an issue with the order sequence merging incorrectly when creating an invoice from multiple sales orders
2.238.1#1329843
Improvement — an existing feature extended, adjusted or polished
Added a setting to resolve issued with creating users on multiple threads in quick succession causing race conditions
Needs configuration
2.238.1#1328807
Improvement — an existing feature extended, adjusted or polished2.238.1#1328149
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1327538
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Custom Tables stored at a Customer will no longer load in the Customer screen when there are more than 100,000 rows. A setting has also been introduced at Custom Field configuration for hiding custom tables from the Client/Customer details.
Needs configuration
2.238.1#1326792
Bug fix — something was broken and now works
Resolved an issue with the "getInvoiceLineQuantity" SQL function including inactive licences incorrectly
2.238.1#1326702
Bug fix — something was broken and now works
Resolved an issue with Clients created via a runbook using the built in Halo methods failing to set organisation access
2.238.1#1326680
Improvement — an existing feature extended, adjusted or polished2.238.1#1325174
Improvement — an existing feature extended, adjusted or polished2.238.1#1324665
New feature — a capability that did not exist before2.238.1#1323488
Internal or maintenance work with no directly usable change
Indexed DeviceApplications
2.238.1#1322474
Improvement — an existing feature extended, adjusted or polished
You can now set an accounts 'next call date' from an action and directly on a ticket
2.238.1#1322402
New feature — a capability that did not exist before
Added fuzzy search for Services and introduced new settings to control AI search availability on the portal
Needs configuration
2.238.1#1310874
Improvement — an existing feature extended, adjusted or polished
Added team as a new Agent field mapping option
2.238.1#1285439
Bug fix — something was broken and now works
Fixed an issue where Date & Time fields would default to the wrong time after selecting a date
2.238.1#1273623
Improvement — an existing feature extended, adjusted or polished2.238.1#1272353
Improvement — an existing feature extended, adjusted or polished
An additional reporting configuration option has been added to resolve an issue with PDF generation creating extra blank pages when using graph/report data
Needs configuration
2.238.1#1269284
New feature — a capability that did not exist beforeNeeds configuration2.238.1#1248939
Needs configuration
Internal or maintenance work with no directly usable change
Minor change to service workers
2.238.1#1235206
New feature — a capability that did not exist before
You can now pin CRM notes to the top of the note list
2.238.1#1210998
Improvement — an existing feature extended, adjusted or polished2.238.1#1204525
New feature — a capability that did not exist before2.238.1#1187458
New feature — a capability that did not exist before2.238.1#1185644
Improvement — an existing feature extended, adjusted or polished
Preserved case sensitivity for Custom Field hyperlinks in read mode
2.238.1#1173886
New feature — a capability that did not exist beforeNeeds configuration2.238.1#1172815
Needs configuration
Improvement — an existing feature extended, adjusted or polished
You can now attach files to Client, Site, and User CRM notes
2.238.1#1172789
New feature — a capability that did not exist before2.238.1#1145490
Improvement — an existing feature extended, adjusted or polished
You can now configure ticket fields visibility for Supplier contacts in the portal
Needs configuration
2.238.1#1137610
New feature — a capability that did not exist before2.238.1#1129363
Improvement — an existing feature extended, adjusted or polished
Added transaction support to /Roles POST
2.238.1#1127756
New feature — a capability that did not exist before2.238.1#1125718
Improvement — an existing feature extended, adjusted or polished
Added the option to generate Agent Approval links using the End-User URL rather than the Agent application URL
Needs configuration
2.238.1#1124982
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1123014
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Moved AI Matched Tickets to show under the AI Insights tab
2.238.1#1122474
Bug fix — something was broken and now works
Fixed issue with Attachments not displaying on new Tickets created via "Add Action to New Ticket"
2.238.1#1121434
New feature — a capability that did not exist before2.238.1#1117581
Improvement — an existing feature extended, adjusted or polished
Client/Site/User pop-up note visibility can now be restricted by agent roles
Needs configuration
2.238.1#1116252
New feature — a capability that did not exist before
Added the ability to display popup notes when viewing Client, Site and User records
2.238.1#1116118
Bug fix — something was broken and now works
Attachments from canned texts now display when a canned text is added to an action
2.238.1#1115006
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1113867
Needs configuration
Improvement — an existing feature extended, adjusted or polishedPerformance2.238.1#1100767
Performance
Improvement — an existing feature extended, adjusted or polished
Expanded the functionality of dynamic list SQL fields so that $-SEARCH can be used in the SQL Script and well as the Search SQL Script
2.238.1#1100740
Improvement — an existing feature extended, adjusted or polished
Increased the limit on copying actions to child tickets to 500
2.238.1#1095060
New feature — a capability that did not exist beforeNeeds configuration2.238.1#1077011
Needs configuration
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.238.1#1057820
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.238.1#1049655
Improvement — an existing feature extended, adjusted or polished2.238.1#1045076
Bug fix — something was broken and now works
Fixed an issue where the Other Attendees field on Appointments wouldn't display on the Scheduler correctly
2.238.1#1032738
Improvement — an existing feature extended, adjusted or polished2.238.1#1027929
Improvement — an existing feature extended, adjusted or polished2.238.1#1019196
New feature — a capability that did not exist beforeNeeds configuration2.238.1#832400
Needs configuration
New feature — a capability that did not exist before2.238.1#785880
Bug fix — something was broken and now works
Resolved an issue with the Stripe payment notification sending twice.
2.238.1#783210
New feature — a capability that did not exist before2.238.1#770762
Improvement — an existing feature extended, adjusted or polished
Added role management and the ability to make Agents inactive if they have no roles for the Entra integration
2.238.1#645289
New feature — a capability that did not exist before
You can now set a default Xero branding theme against a customer
2.238.1#570370
New feature — a capability that did not exist before
Recurring Bills are now available
2.238.1#472392
New feature — a capability that did not exist before2.238.1#339483
Bug fix — something was broken and now works
Fixed language pack issue on Detail Screen Layout configuration
2.238.2#1362382
Bug fix — something was broken and now works
Fixed an issue where User CRM notes were incorrectly linked to Sites
2.238.2#1361996
Improvement — an existing feature extended, adjusted or polished
Added Primary FAQ list as field for Draft Articles using new Draft Article method
2.238.2#1361967
Bug fix — something was broken and now works
Resolved an issue with an error given when reserving and creating Assets on a Sales Order in the same action
2.238.2#1360970
Bug fix — something was broken and now works
Fixed an issue with recurring bills erroring in ready for invoicing in some cases
2.238.2#1360929
Bug fix — something was broken and now works
Fixed an issue creating a new user from the portal
2.238.2#1360857
Bug fix — something was broken and now works
Resolved issue with the setting "Don't create tasks from updates to templates" failing to work as expected for Ticket/Project templates that existed before version 2.238
2.238.2#1359699
Bug fix — something was broken and now works
Fixed an issue saving filter groups for Ticket Areas
2.238.2#1359584
Bug fix — something was broken and now works
Fixed an issue with loading FAQ list fields on articles
2.238.3#1365245
Bug fix — something was broken and now works
Fixed several prepay v2 issues
2.238.3#1363836
Improvement — an existing feature extended, adjusted or polished
Support for KB articles receiving fields from multiple FAQ lists.
2.238.3#1362135
Bug fix — something was broken and now works
Fixed an issue with Chat Webhooks
2.238.3#1361449
Bug fix — something was broken and now works
Resolved an issue with editing Custom Fields that are linked to Custom Tables with more than 50,000 rows
Performance
2.238.4#1363119
Bug fix — something was broken and now works
Resolved an issue with the net amount on invoices displaying incorrectly in the UI when using quantities larger than 100 and 2 decimal places
2.238.42.236.61#1358865
Bug fix — something was broken and now works
Fixed issues with Pre-pay calculation
2.238.5#1369068
Bug fix — something was broken and now works
Fixed an issue editing actions
2.238.6#1369506
Bug fix — something was broken and now works
Fixed several issues with prepay calculations caused by prepay v2
2.238.7#1369989
Bug fix — something was broken and now works
Fixed an issue with pre-pay balance showing on tickets causing issues and ticket level rounding not working as expected
2.238.8#1371260
Bug fix — something was broken and now works
Fixed an issue with Role permissions
2.238.9#1374412
Bug fix — something was broken and now works
Fixed an issue with the loading of FAQ list fields on a KB article
2.238.10#1373180
Bug fix — something was broken and now works
Fixed an issue applying permissions from roles
2.238.11#1375429
Bug fix — something was broken and now works
Resolved an error loading the current available time on a contract caused by changes made to improve the load time
Performance
2.238.11#1374418