Version 2.236 — Halo Release Notes

Fixed an issue with checking user access to service requests

2.236.52.220.105#1331677

Fixed an issue with the "Other Open Tickets" widget refreshing constantly

Performance

2.236.62.220.106#1332532

Increased performance for assets and asset dependency graphs when there are a large number of related services

Performance

2.238.12.236.212.220.112#1323532

Fixed an issue updating the security stamp for role changes

Security

2.238.12.236.92.220.113#1337286

Improved the self-service portal service search relevance sort

2.238.12.236.92.220.113#1336172

Fixed an issue with flagging illegal SQL in reports

Security

2.238.12.236.92.220.113#1334946

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.332.220.122#1340285

Fixed issues with searching services and ranking them

2.238.22.236.612.220.123#1355475

Fixed an issue with Xero authentication scopes

2.238.32.236.612.220.133#1363991

Allowed the password invalidation date to be specified.

2.240.12.236.472.220.141#1365022

Resolved an issue with the "Period Start Date" and "Period End Date" failing to be set after initial recurring invoice creation

2.240.12.236.472.220.141#1363273

Resolved an issue with Continous meter readings showing the incorrect reading after invoicing

2.240.12.236.472.220.141#1363084

Fixed an issue when importing Quotations from TD Synnex

2.240.12.236.472.220.141#1361547

Error handling has been added to the Customer Notes endpoint for notes longer than 4000 characters

2.240.12.236.472.220.141#1356918

Resolved an issue with orphaned workflow step links causing the workflow configuration page to fail to load

2.240.12.236.472.220.141#1356371

Resolved an issue with the Generic/Misc Item using the sales tax rate instead of the purchase tax rate on purchase orders

2.240.12.236.472.220.141#1355912

Fixed an issue with searching service details

2.240.12.236.472.220.141#1355490

Fixed an issue where Sales mailbox emails would not be processed correctly when added as a new opportunity

2.240.12.236.472.220.141#1335749

Fixed a permissions issue with changing action user visibility

2.240.12.236.472.220.141#1329046

Fixed an issue where AST tax may not be shown on PDFs when invoice line items are not taxable.

2.240.12.236.472.220.141#1310277

Fixed an issue where syncing Purchase Orders to Ingram Micro Reseller wouldn't populate PO number

2.240.12.236.472.220.141#1246345

Fixed an issue with processing multiple emails at once from a new user, when enforcing unique email addresses.

2.240.12.236.472.220.141#1241663

Fixed an error when clicking on Sales Mailbox emails after removing a previous email.

2.240.12.236.472.220.142#1367967

Fixed an issue with Zendesk migration attachments

2.240.12.236.472.220.143#1369216

Fixed an issue with authenticating Microsoft integrations with the authorization code type

2.238.82.236.472.220.145#1369408

Fixed an issue validating the lookup service url

2.240.22.236.472.220.146#1371246

Resolved an issue with using the threading function for outbound emails failing to exclude Dutch undeliverable emails

2.236.12.220.111#1323731

Fixed an issue with OLA notification triggers

2.236.1#1323640

The popout button has been added to the Invoice/Credit/Bill screens

2.236.1#1323564

Resolved an issue with Ticket Level rounding causing time to appear in ready for invoice when multiple actions on a ticket are rounded down to 0 in total

2.236.1#1322847

New feature — a capability that did not exist before
2.236.1#1322592

Fixed the get_one_article function for MCP and Virtual Agents not returning the resolution field

2.236.12.220.111#1322472

The variable $_PRORATADATE can now be used on pro-rata/prorated lines to show the "Date to invoice"

2.236.1#1322468

Resolved an issue with recognising downpayments from the ready for invoice area failing to correctly mark the sales order as fully invoiced

2.236.1#1311987

Fixed a rare issue where Items wouldn't load

2.236.1#1311956

Resolved an issue with the Invoice quantity calculation showing as zero when using another Client software/subscription quantity

2.236.12.220.111#1311932

Fixed a bug affecting access to other scheduled entities

2.236.1#1311624

Fixed an issue with cost resetting to zero in the UI when updating distance on distance type expenses

2.236.1#1311617

Fixed an issue with some delimiters not working correctly for SFTP CSV Imports

2.236.1#1311609

Fixed an issue where child tickets on project templates wouldn't automatically link to Milestones

2.236.12.220.121#1311582

A right click/context menu option to download attachments has been added to the Ticket progres/history instances of attachments

2.236.1#1311552

Fixed an issue where <<halo_url>> would not work in custom integration url fields

2.236.1#1311061

Resolved an timezone issue with the stored procedures/functions GetTimeBetweenDatesWithSLAID and GetTimeBetweenDatesWithWorkdayID

2.236.1#1310800

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.1#1310762

Negative numbers can now be used in the X days greater/before Date field filters

2.236.1#1310685

$ variables for text type fields can now be output as plain text by using the following syntax $_CFExample{TYPE:PLAIN}

2.236.1#1310642

Resolved an issue with Ticket Areas using "All" domain showing every Ticket/Project/CRM List

2.236.1#1310631

Improvement — an existing feature extended, adjusted or polished
2.236.1#1310479

A reference field has been added when creating Bill Plans from a Billing Template so you can see which lines relate to the lines of the Billing Template

2.236.1#1310434

Fixed an issue where duplicate invoice runs could be processed on the Accounts Integrator

2.236.1#1310382

Fixed a bug where agent default team would not be validated on an agent update/creation via the API

2.236.1#1310202

Bug fix — something was broken and now works
2.236.1#1310183

Fixed an issue with replacing money dollar variables for PDFs

2.236.12.220.111#1310137

Fixed issues with using lookups to populate custom tables

2.236.12.220.111#1309824

Resolved an issue with Ticket level charge rates showing in the global/main charge rate list

2.236.12.220.111#1299511

Resolved an error with the "Email not sent" error showing on an action when an SMS action is saved with no phone number

2.236.1#1299427

Fixed an issue where the Agent Cost table could cause errors

2.236.12.220.111#1299409

Department can now be updated for Users with the User - Read and Modify permission to match the API permissions required

2.236.1#1299330

Fixed a minor issue with new HaloCRM trials

2.236.1#1299257

Bug fix — something was broken and now works
2.236.1#1299250

Minor change to the Datto RMM Integration page to update the remote control hint

2.236.1#1299194

The Operating system name is now a mappable field in the Halo Asset Discovery Integration

2.236.1#1299140

Resolved an issue with ticket type agent reminder email template showing incorrectly

2.236.1#1299039

Fixed issues with inbound ServiceNow webhooks

2.236.1#1298928

Fixed an issue with using access control for FAQ lists

2.236.1#1298316

Fixed a minor issue with $ distributionlistid on custom dashbaord tabs

2.236.1#1297058

Fixed an issue where Tax wouldn't sync to QuickBooks Online correctly when using override tax amount option

2.236.1#1286426

Fixed a bug where dates wouldn't be converted to local time on service status updates

2.236.332.236.12.220.122#1286392

Fixed an issue when trying to access integration runbooks

2.236.12.220.111#1285826

Fixed an issue with the purchase order attachments not showing to users

2.236.1#1284860

Minor improvement to OpenAI integration logs

2.236.1#1284812

Fixed a bug where attachment urls could become malformed when attempting to download

2.236.1#1284523

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.1#1284307

Fixed an issue where tickets sometimes failed to load when custom fields were included in the Kanban Card layout

2.236.1#1284047

Fixed an issue where N-Able N-central asset import could sometimes fail when processing custom fields

2.236.1#1283880

Fixed issues with the Deferred Revenue Item dropdown

2.236.1#1273799

Fixed issue with being able to select system field visibility values within Asset Types

2.236.1#1273607

Bypassing UAT outgoing pause check if the email is related to auth

Security

2.236.1#1273576

Fixed a typo with the field hint for $-SEARCH input

2.236.1#1273557

The instructions field will now be displayed when configuring a runbook step of type AI Agent or AI Ability

2.236.1#1273498

Fixed a visual bug where the value of the criterion wouldn't display against a custom button visibility condition for a single select field

2.236.1#1273373

New feature — a capability that did not exist before
2.236.1#1273308

Added clarity to the UI, the Reports & Attachments field for On-Premises customers will now only display when not sending attachments from the database.

2.236.1#1273260

New feature — a capability that did not exist before
2.236.1#1272488

Handled rare errors when replacing money $ variables

2.236.1#1272481

Fixed an error when deleting custom fields due to integration field mappings

2.236.12.220.111#1272471

Fixed an issue where Invoice Reminder emails could send incorrectly

2.236.12.220.111#1272260

Fixed an issue where totals could display incorrectly on Purchase Orders

2.236.1#1272204

Fixed issue with Mailbox restrictions not refreshing on the New Ticket screen

2.236.12.220.111#1272034

Fixed Attachment Custom Fields mandatory functionality

2.236.1#1271913

Fixed a bug where change freeze periods would not show on the calendar if the freeze period spanned a greater range than the calendar view period

2.236.1#1270829

Fixed an issue where areplytoaddress is not populated when an action is created from an email

2.236.12.220.111#1270786

Fixed a bug where the global default column profile would block edits when it was previously owned by a specific agent

2.236.1#1270737

Fixed an issue where Virtual Agents would call functions multiple times when using the Responses API, e.g. causing duplicate tickets to be logged

2.236.1#1270700

Fixed an issue where action visibility couldn't be set on an email rule for auto replies

2.236.1#1270455

Fixed an issue with the ServiceNow integration when trying to sync a ticket to ServiceNow

2.236.12.220.111#1270360

Fixed an issue where a ticket's client would not change when using the "Change client and site to the end-users default client and site" checkbox

2.236.12.220.111#1270271

Fixed an issue importing assets with the Endpoint Central Integration

2.236.12.220.111#1269719

Improvements to Related Tickets queries

Performance

2.236.1#1269713

Fixed not being able to disable the colour option on Custom Field values

2.236.12.220.111#1269599

Improvement — an existing feature extended, adjusted or polished
2.236.1#1269513

Fixed an issue with syncing agent role changes between instances

2.236.12.220.111#1268694

Fixed an issue with allowing users to translate messages in embedded chats

2.236.12.220.111#1268532

Fixed an issue with returning MYOB default item settings

2.236.12.220.111#1267947

Fixed an issue when receiving stock via actions with the 'Receive stock on Purchase Orders' use

2.236.12.220.111#1267679

Various code improvements

2.236.1#1267612

Fixed a bug where date fields in the query builder could be returned with an accidental '1' or '2' added to the end of the string

2.236.1#1265985

Fixed a display issue with the AI query builder on reports

2.236.12.220.111#1264448

Fixed an issue with a setting for item accounts being set to SKU not being visible in some cases

2.236.1#1264278

Improved the function to migrate custom fields to now include text fields

2.236.12.220.111#1264216

Improvement — an existing feature extended, adjusted or polished
2.236.1#1251084

Improved the performance of loading config changes and instances

Performance

2.236.1#1250240

Fixed an issue where column profiles could error on Quotes

2.236.12.220.111#1248924

The site field now shows on recurring invoice list views

2.236.1#1248830

In favour of performance, the 'Contains' and 'Does not contain' filter types have been removed from filter profiles and ticket lists. Pre-existing filter profiles and ticket lists will not be affected by this change.

PerformanceBreaking change

2.236.1#1240835

Added a warning to prevent merging the default email client

2.236.12.220.111#1240793

Fixed an issue where surcharges would apply to Tickets more than once when option was enabled

2.236.1#1240307

Fixed an issue where tax codes could display incorrectly when adding Item Bundles

2.236.1#1239969

Improvement — an existing feature extended, adjusted or polished
2.236.1#1239788

Added asset tags to the Virima integration

2.236.1#1239722

Fixed an issue where the Sophos customer mapping dropdown would be limited 100 records

2.236.1#1234509

Added memorySize as a mappable property in the Halo Asset Discovery integration

2.236.1#1222899

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.1#1211071

Added outbound integration request logging to the ServiceNow integration

2.236.1#1210957

Ticket Types with the same sequence value will now be listed in alphabetical order

2.236.1#1206963

Fixed an issue where Items with 100 characters or more wouldn't sync to Dynamics Business Central

2.236.32.220.111#1329521

Fixed an issue with creating collections or swaps on the portal for the LapSafe integration

2.236.3#1328751

Fixed an issue where External MCP Connection details would remain cached after editing them

2.236.3#1328739

Fixed an error which could occur relating to the Supplier hover widget

2.236.3#1328733

Fixed a rare issue when editing chat flows

2.236.3#1327782

Fixed an issue with Dynamics Business Central Tax returning to Halo being incorrect in some cases

2.236.32.220.111#1327677

Fixed Attachments not deleting if related entity is deleted

2.236.3#1327593

Fixed an issue where $-LASTNONSYSTEMACTIONWHO wouldn't populate

2.236.32.220.111#1327274

Fixed an issue exporting custom tables to CSV

2.236.3#1326894

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.3#1326442

Minor change to S3 attachment downloads

2.236.32.220.111#1326121

Removed unused properties from the Attachment model

2.236.32.220.111#1326073

Performance improvements to the Microsoft Entra ID integration when using the delta functionality

Performance

2.236.3#1286126

Fixed an issue where opening certain screens like (Appointment or Ready for Invoicing area) could crash when loading lookup fields

2.236.4#1327352

Fixed an issue with earlier builds of 2.238

2.236.5#1332054

Fixed an issue when invoicing labour

2.236.5#1331044

Fixed an issue with getting the latest Entra ID deltas

2.236.5#1330991

Minor improvements to single sign-on methods

2.236.52.220.111#1330780

Fixed an issue with approval processes not continuing to the next steps after approval

2.236.5#1330547

Fixed an issue with loading the custom help menu

2.236.5#1328729

Fixed an issue with leaving an approval comment on grouped approval steps

2.236.6#1332870

Fixed an issue with calendar overviews not loading correctly when view overridden at agent level

2.236.6#1332596

Fixed newly created actions showing as "edited"

2.236.7#1334267

Fixed a minor issue with running approval steps in parallel when an agent is in multiple steps in the same group

2.236.7#1333958

Fixed an issue with approval steps not automatically approving when configured to do so based on the approver having approved in a previous step

2.238.12.236.8#1334736

Fixed an issue where recurring invoice creation could throw an error

2.238.12.236.9#1336423

Fixed an issue with the recurring invoice run for projects

2.238.12.236.10#1339201

Improved security robustness of the Partner Center webhook handling

Security

2.238.12.236.212.220.121#1333025

Fixed an error which could occur when configuring Ticket Lists

2.238.12.236.212.220.121#1332991

Fixed minor issues with campaign flows

2.238.12.236.21#1332859

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

2.238.12.236.212.220.121#1332843

Fixed an issue with getting asset dependencies

2.238.12.236.21#1332765

Fixed the temperature field being displayed on Virtual Agents using the built-in connection type despite custom temperature not being compatible

2.238.12.236.21#1332746

Fixed a bug where 'Custom HTML' would appear twice in the list of dashboard widget types

2.238.12.236.212.220.121#1332740

Fixed an issue with invalid tenant IDs for the Intune integration

2.238.12.236.212.220.121#1332526

Fixed an issue where importing Users from Salesforce wouldn't match on client mappings

2.238.12.236.21#1332096

Fixed an issue where the screen would scroll to the top when logging Article Feedback tickets on the Self Service Portal

2.238.12.236.212.220.121#1332083

Resolved an issue with the call screen incorrectly partially matching phone numbers

2.238.12.236.212.220.121#1332039

Minor UI fixes for Assetbots integration

2.238.12.236.21#1332034

Fixed an issue with $-LASTNONSYSTEMACTION

2.238.12.236.212.220.121#1331965

Fixed an issue with Manager and About Me field mappings not working correctly when using the Microsoft Entra integration on the Halo Integrator

2.238.12.236.212.220.121#1331874

Resolved an issue with consignments causing double stock movements when using the setting that allows existing assets/devices to be consigned from Purchase Orders

2.238.12.236.212.220.121#1331793

Fixed duplicate records sometimes showing in the AI Matched Tickets table

2.238.12.236.212.220.121#1331710

Fixed an issue with user matching

2.238.12.236.212.220.121#1331633

Fixed caching issue when updating Field Group Translations

Performance

2.238.12.236.21#1331179

Fixed a bug where no templates would be selectable when linking a ticket type to a template when field value restrictions existed on the ticket

2.238.12.236.21#1330949

Fixed an issue with site24x7 Alerts not creating tickets

2.238.12.236.212.220.121#1330874

Resolved an issue with Item/Products losing links to QuickBooks Online when using the multiple tenant functionality and updating the Item/Product in Halo

2.238.12.236.212.220.121#1330608

All new campaign custom fields will be stored using the new method

2.238.12.236.21#1330171

When importing WYSIWYG custom field data from NinjaOne the text value will now be used instead of a JSON representation

2.238.12.236.21#1330122

Resolved an issue with the chassis type for devices imported using N-Able N-Sight showing as "desktop" for all devices

2.238.12.236.212.220.121#1329777

Fixed a bug where creation rules on optional services, wouldn't apply when the parent service was owned by another service

2.238.12.236.212.220.121#1329625

Fixed an issue where service categories would not display on the self-service portal when using a mobile browser

2.238.12.236.212.220.121#1329603

Resolved an issue with Bills created from Supplier/Purchase Orders incorrectly using the current currency conversion rate instead of the rate from the Order

2.238.12.236.212.220.121#1329550

Resolved an issue with an invalid recurring invoice link showing on invoices that contain both recurring invoice lines and other lines

2.238.12.236.212.220.121#1329536

Fixed an issue with syncing invoices with no lines to Sage Business Cloud

2.238.12.236.21#1329478

Fixed an issue with checking if an action was an approval step being approved or rejected

2.238.12.236.21#1328967

Quote variables will now populate when using Invoice PDF variables

2.238.12.236.212.220.121#1328770

Fixed an error generating AI cluster details when using a reasoning model

2.238.12.236.21#1328744

Item default for billing period can now be imported using the column header "item_default_billing_period_string"

2.238.12.236.21#1328628

Added guide links for the Security Questions module

2.238.12.236.21#1328590

Fixed an issue where Items wouldn't be added to Projects generated from the Project Setup Wizard

2.238.12.236.212.220.121#1328441

"Invoice seperately", "Purchase order" and "Override ticket cost" have all been added to the Audit field list for Tickets

2.238.12.236.21#1328167

Fixed an issue when using descriptive rules for the Priority description

2.238.12.236.212.220.121#1328110

Fixed an issue where the include_custom_fields parameter would return incorrectly values for Items

2.238.12.236.21#1327696

Fixed an error when running AI Abilities in a runbook

2.238.12.236.21#1327606

Fixed an issue where Due date would be set incorrectly on Bills

2.238.12.236.21#1327541

Fixed an issue with duplicate OLAs being triggered

2.238.12.236.212.220.121#1327509

A new field mapping has been added to the Ninja integration for mapping both Name and Display Name

2.238.12.236.21#1327492

Fixed an issue where licences couldn't be imported from the Sophos integration

2.238.12.236.212.220.121#1327414

Fixed an issue with logging to suppliers with the ServiceNow integration

2.238.12.236.21#1327404

Fixed an issue with Exchange Calendar appointment imports via Halo Integrator when role-based sync was enabled

2.238.12.236.21#1327354

Fixed a security issue with API access to custom tables

Security

2.238.12.236.21#1327183

Fixed an issue where submitting actions with system use Start Journey could error

2.238.12.236.212.220.121#1327046

Fixed an issue where the 'Main Site Address' column was empty when exporting customer list to CSV

2.238.12.236.21#1326973

Disabled the option to switch to the v1 Slack app

2.238.12.236.212.220.121#1326756

Fixed an issue with Chatbot local storage fetch step when using heartbeat connection

2.238.12.236.21#1326735

Fixed indexing issue with Knowledge Base Article Full Text Search

2.238.12.236.21#1326734

Fixed an issue where columns on entity list views wouldn't sort correctly

2.238.12.236.212.220.121#1326561

Fixed an issue where an items Xero inventory & COGS asset account name could display a value despite not being set

2.238.12.236.21#1326544

Fixed a bug where KB Articles linked to Assets, that are linked to Services wouldn't display when requesting the service on the user portal. This was only an issue when the link from the Asset to the Service was inherited from the Asset Type.

2.238.12.236.21#1326519

Resolved an error creating invoices for downpayments when using Quickbooks and the Products are not yet exported

2.238.12.236.212.220.121#1326436

Fixed an issue displaying ticket rule groups in the ticket rule list view

2.238.12.236.21#1326103

Fixed an issue with giving custom field validation reasons when creating a new ticket via an action

2.238.12.236.21#1326035

Fixed an issue with sorting text asset custom field columns that use numeric (integer, decimal and money) input types

2.238.12.236.21#1325976

Fixed issue with replies to forwarded actions not being hidden from end users

2.238.12.236.212.220.121#1325861

Fixed a visual bug with search counts not displaying correctly for services

2.238.12.236.212.220.121#1325792

Fixed final issue with dbc discount syncing

2.238.12.236.21#1325573

Fixed an issue where users may become inaccessible after posting an invalid client name

2.238.12.236.212.220.121#1325567

Fixed an issue where Invoice PDF totals could round incorrectly

2.238.12.236.212.220.121#1325476

Added $ DEFAULT_CURRENCY_SYMBOL to print the global currency symbol

2.238.12.236.21#1325164

Minor UI Improvements to Problem Matching

2.238.12.236.21#1324865

Fixed issues when multiple gantt charts are shown

2.238.12.236.21#1324783

Minor UI improvement to the Ticket timer widget

2.238.12.236.212.220.121#1324635

Added $_OLADESCRIPTION and $_OLATARGET as available variables when using OLA breach notifications

2.238.12.236.21#1323929

Resolved an issue with the Knowledge Base articles displaying incorrectly on the portal when using the sticky FAQ setting

2.238.12.236.21#1323923

Fixed an issue with Full-Text Search involving custom extra tables

2.238.12.236.212.220.121#1323285

Fixed minor issues with new Sage Intacct syncs causing inconsistent behaviour

2.238.12.236.21#1322639

Fixed an issue with Sage Intacct Revenue Recognition Schedule using the wrong field for id

2.238.12.236.21#1322607

Added includechangehistorylastupdated to our API documentation

2.238.12.236.212.220.121#1311542

Added Customer Action Visibility controls to the "Customer Signature" field

Needs configuration

2.238.12.236.212.220.121#1311453

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.21#1310260

Fixed an issue with displaying the user role name on user based criteria

2.238.12.236.21#1299617

Fixed an issue where sorting a ticket list by Billable Time or Invoiceable Time would fail beyond the first page

2.238.12.236.21#1299615

Added the ability to import clients and sites via the SFTP CSV imports integration

2.238.12.236.21#1299482

Fixed an issue that can occasionally happen with incoming email attachments

2.238.12.236.21#1299088

Minor improvement to the label for the AI search toggle on the Search Tickets function config

2.238.12.236.212.220.121#1286485

You can now use User and Site level Custom Fields in Ticket Rule criteria

2.238.12.236.21#1273204

Fixed an issue where SLA fields may not be set correctly when responding to a ticket

2.238.12.236.21#1272658

Fixed issues with the clear all ticket/customer data buttons

2.238.12.236.21#1270334

Fixed an issue with LogMeIn Rescue agent IDs containing leading or trailing spaces.

2.238.12.236.212.220.121#1269847

Fixed issue with WhatsApp Templates not being sent via Automations

2.238.12.236.212.220.121#1269229

Fixed an issue with using recurring invoice meters in combination with discounts

2.238.12.236.21#1269085

Fixed an issue with search in the portal

2.238.12.236.212.220.121#1268533

Fixed an issue with opportunity count widgets

2.238.12.236.21#1268461

Fixed an issue with configuring all-day maintenance windows

2.238.12.236.212.220.121#1268205

Fixed an issue with parent attachments that should be visible on child tickets not showing on child tickets.

2.238.12.236.212.220.121#1267047

Fixed an issue adding forecast time to projects

2.238.12.236.21#1263599

Fixed an issue with billing charge rates that were push/pulled from another instance

2.238.12.236.212.220.121#1253235

Fixed an issue when non-admin agents could not save new templates from existing tickets

2.238.12.236.21#1252664

Fix date custom field variable population issue

2.238.12.236.212.220.121#1251319

Fixed a bug where hints wouldn't be visible for attachment custom fields, and visibility conditions refined to make sense with the field being read only after ticket logging and only being able to be set from the user portal

2.238.12.236.21#1250882

Fixed an issue where Recurring Product Bundle descriptions wouldn't display correctly

2.238.12.236.212.220.121#1250671

Fixed an issue where Day of the month to Invoice could change over time on Recurring Invoices

2.238.12.236.21#1250520

Fix integration method variable parsing when the JSON response starts with formatting characters.

2.238.12.236.212.220.121#1244680

Fixed an issue where Datto RMM devices wouldn't deactivate when deleted in Datto RMM

2.238.12.236.212.220.121#1239486

Adjusted the Chat bubble in the Agent application to overlap less with the Submit button on Tickets

2.238.12.236.212.220.121#1239216

The additional instructions field on Virtual Agent Conversation steps is now hidden from users when retrieving chat profiles

2.238.12.236.21#1239121

Updated Team filter in the ticket query builder to use Team ID

2.238.12.236.21#1237425

Fixed issues with prospects on imported opportunities and converting opportunity contacts to prospects

2.238.12.236.21#1234281

Fixed an issue with earlier builds of 2.236.21

2.238.12.236.22#1337756

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

2.238.12.236.222.220.121#1336826

Fixed an issue with showing related CIs on tickets

2.238.12.236.222.220.121#1336117

Fixed minor UI issue in the Advanced Settings configuration page

2.238.12.236.22#1335718

Fixed an issue with automatically setting related business apps and services

2.238.12.236.222.220.121#1334801

Fixed an issue with calculating OLA dates and target met

2.238.12.236.222.220.121#1327342

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

2.238.12.236.232.220.121#1339766

Fixed an issue where UI Invoice totals could differ from PDF totals

2.238.12.236.232.220.121#1338055

Fixed an issue where Invoice PDF subtotals could round incorrectly

2.238.12.236.23#1338002

Fixed an error searching in the portal

2.238.12.236.232.220.121#1336654

Fixed an issue processing events and automations

2.238.12.236.24#1351132

Fixed an issue where tax totals on Invoices could be synced to QuickBooks Online incorrectly

2.238.12.236.25#1351766

Fixed a rare issue in daily tasks

2.238.12.236.26#1353578

Fixed an issue with site document folders not showing on the self service portal

2.238.12.236.31#1340080

Fixed cloning of default values for Asset fields on Items

2.238.12.236.31#1340051

Fixed an issue where the action timer could prevent selecting an SLA auto-release

2.238.12.236.31#1339853

Fixed Ticket Summary showing as undefined on the End-User Portal when using Kanban View

2.238.12.236.31#1339839

Fixed a rare issue with processing attachments

2.238.12.236.31#1339696

Fixed an issue where the User Created event did not trigger for accounts automatically created by single-sign-on

2.238.12.236.31#1339687

Fixed an issue where asset custom field values could not be saved if using a dynamic SQL query dependent on other asset custom fields

2.238.12.236.31#1339624

Fixed an issue with Exchange calendar role based sync not loading appointments in certain cases

2.238.12.236.31#1339522

Language pack improvements

2.238.12.236.31#1339512

Fixed an issue with the 'Email Quotation' action system use

2.238.12.236.31#1338120

The maximum character count for AI embedding fields has been reduced to 15,000 to prevent an error where it would exceed the token limit

2.238.12.236.312.220.131#1338104

Fixed a display issue with the new Chat Transcript when using dark mode theme

2.238.12.236.31#1337760

Fixed the link to Items on Assets

2.238.12.236.31#1337700

Fixed an issue with generating XLS for reports containg $ clientid and $ siteid

2.238.12.236.31#1337697

Change management fields now show in $-allfields

2.238.12.236.31#1337657

Fixed a minor issue with searching for a certain setting in configuration

2.238.12.236.31#1337590

Resolved an issue with the Ticket Changed event failing to follow the _dont_fire_automations element

2.238.12.236.312.220.131#1337217

Minor improvement to the error message displayed when a token refresh fails for a Microsoft integration

2.238.12.236.31#1337178

Improved error handling with the Sage Intacct integration in rare cases

2.238.12.236.31#1337105

Fixed an issue with adding ticket type restrictions to agent roles

2.238.12.236.31#1337071

Fixed a rare issue where specific configuration of workday breaks could prevent tickets from setting SLAs correctly

2.238.12.236.31#1336986

Fixed an issue where non-admin were unable to access sales mailbox emails

2.238.12.236.31#1336822

Fixed an issue where ticket rules with dynamic agents would not apply if the client changes

2.238.12.236.31#1336806

Fixed a minor issue with the character counter for the default value field on rich text custom field configuration

2.238.12.236.31#1336763

Fixed an issue with the $-variables for categories in action notes when tracking categories by ID and name

2.238.12.236.31#1336755

Added the ability to remove an Agent's Signature

2.238.12.236.31#1336724

Fixed an issue with services not translating on the portal when not logged in

2.238.12.236.31#1336171

Fixed an error when attempting to change a built-in virtual agent to use the Assistants API

2.238.12.236.312.220.131#1336028

Fixed an issue with status validation when creating assets

2.238.12.236.31#1336026

Fixed an issue with change freezes now showing in the calendar view of tickets

2.238.12.236.31#1336013

Fixed an issue where the custom date range filter would not be accurately reflected when searching tickets

2.238.12.236.31#1336002

Resolved an issue with the incorrect date/time value being used for the NinjaOne Device import for the OSLastBootTime property

2.238.12.236.312.220.131#1335928

Resolved an issue with using the beta setting related to how the application finds the next Device/Asset ID to be used

2.238.12.236.312.220.131#1335853

Fixed an issue where pressing Enter whilst editing a text field may not have saved the value entered

2.238.12.236.31#1335803

Fixed an issue where the HTML designer would display on Invoice XML templates

2.238.12.236.31#1335802

Added the guide link icon to more fields in Configuration for Ticket Types

2.238.12.236.31#1335746

Fixed an issue with a user's first and surname not being set when created from an email

2.238.12.236.31#1335743

Fixed an issue where the warning after enabling "Do not track stock" on a item could be dismissed by clicking away from the modal window

2.238.12.236.31#1335712

Fixed an issue where the react buttons would incorrectly show on CRM Notes

2.238.12.236.31#1335702

Fixed an issue with DBC not using multicurrency correctly.

2.238.12.236.31#1335260

Fixed an issue with copying custom tables to related tickets

2.238.12.236.31#1335252

Fixed an issue with user change history not showing role additions when added via Entra

2.238.12.236.31#1335214

Fixed an issue with filtering the attachments on a ticket using the date created field

2.238.12.236.31#1335057

Resolved an issue relating to daylight savings for the submission of meter readings on the last or first day of a recurring invoice period

2.238.12.236.312.220.131#1335041

Fixed issues with validation with Endpoint Central

2.238.12.236.31#1335035

Fixed an issue where Custom Table Field defaults could override existing fields when editing a row

2.238.12.236.31#1334991

Invoice Lines for Sales Orders can now use the variable $ORDER_ADDITIONAL_DESCRIPTION to populate the Item/Item Group Invoice Description

2.238.12.236.312.220.131#1334930

Minor improvement to error handling within Endpoint Central

2.238.12.236.31#1334848

Fixed an issue where custom fields on approval processes on the portal were not loading the dropdown values

2.238.12.236.31#1334780

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.31#1334286

Fixed an issue with rows being added to user change history when the field value has not been updated

2.238.12.236.31#1334240

Fixed an error when creating new users via SAML if the email address doesn't contain a dot

2.238.12.236.312.220.131#1334219

Fixed an issue with the display if Single Select Custom Field dollar variables used in the Service Catalogue

2.238.12.236.31#1334173

Fixed an issue with OIDC SSO not allowing Users to log in who don't have an NHD_User record already created

2.238.12.236.31#1334128

Resolved an error thrown when importing stock with a large number of assets whose Asset Tags/Numbers exceed 1000 characters in length

2.238.12.236.312.220.131#1334111

Improvement — an existing feature extended, adjusted or polished
Performance
2.238.12.236.31#1334037

Fixed an issue with updating some settings on linked services

2.238.12.236.312.220.122#1333739

Fixed an issue where the asset status column was empty in portal asset lists

2.238.12.236.31#1333735

Language pack improvements

2.238.12.236.31#1333732

Fixed a minor language issue in advanced settings

2.238.12.236.31#1332997

Fixed an issue with searching for ServiceNow assignment groups

2.238.12.236.31#1332878

Fixed an issue with Site24x7 Alerts not closing tickets

2.238.12.236.312.220.131#1332855

Fixed Halo Integrator page showing ServiceNow twice

2.238.12.236.31#1332820

Further improved Datto User matching

2.238.12.236.31#1332660

Fixed an issue where category criteria could not be configured or edited

2.238.12.236.31#1332638

Fixed several issues with processing Datto RMM webhooks

2.238.12.236.312.220.131#1331667

Fixed an issue where lists, filter profiles, and column profiles could be created when configuration changes are disabled in production

2.238.12.236.31#1331089

Improved performance when editing an asset on a contract

Performance

2.238.12.236.31#1330995

Fixed an issue where Users couldn't access Documents from the Self-Service Portal when using folder access control

2.238.12.236.31#1330656

Fixed an issue when cloning an Approval Process with fields that have criteria groups would result in error

2.238.12.236.31#1330204

Resolved an error shown when using a Ticket list that contains a filter using a Custom Field of type Memo with the "Has a value" filter type

2.238.12.236.312.220.131#1329839

Fixed a Minor UI issue when enabling V2 Next Activity Date

2.238.12.236.31#1329748

Fixed an issue with Ticket Type Group filtering in Ticket Areas

2.238.12.236.31#1329515

Fixed a duplicate Generate PDF button showing on Knowledge Base Articles

2.238.12.236.31#1329501

Fixed an issue where Invoice status would not update to sent in rare cases

2.238.12.236.31#1328761

Fixed an issue where supplier changes made on a PO would not sync over to Xero

2.238.12.236.31#1328489

Fixed an issue with sorting report columns when an agent is not able to edit the report

2.238.12.236.31#1328484

Internal or maintenance work with no directly usable change
2.238.12.236.312.220.131#1328196

Improved wording of Device Status within the Query Builder

2.238.12.236.31#1327663

Fixed an issue with clearing dashboard filters

2.238.12.236.31#1327328

Fixed an issue with ticket drafts preventing the new ticket screen from loading

2.238.12.236.31#1327298

Improved the webhook URL validation.

2.238.12.236.312.220.131#1326881

Fixed an issue where finding approvers from custom fields could find users erroneously if the field had no value

2.238.12.236.31#1326832

Fixed an issue with processing series runbooks at very high loads

Performance

2.238.12.236.31#1326592

Fixed an issue with Pro-rata not rounding appropriately in some cases

2.238.12.236.31#1326512

Fixed an issue where tickets showed views incorrectly

2.238.12.236.31#1325109

Fixed a minor issue with the Add URL to Attachment action

2.238.12.236.31#1324548

Added KB links to AI settings

2.238.12.236.31#1322878

Fixed an issue with invoice total calculation on PDFs

2.238.12.236.312.220.131#1322647

Fixed a display issue for configuration guide links in Knowledge Base settings

2.238.12.236.31#1322435

Fixed an issue with emailing all subscribers of linked services

2.238.12.236.31#1311750

Fixed an issue with percentage invoiced and downpayments not working correctly

2.238.12.236.31#1311720

Fixed an issue where Filter groups wouldn't copy when cloning Lists

2.238.12.236.31#1311521

Fixed a Minor UI issue with Azure Sentinel Priority mappings

2.238.12.236.312.220.131#1311512

Fixed an issue where Invoices couldn't be deleted in Halo when an error occurs after attempting to sync to SnelStart or KashFlow

2.238.12.236.31#1311388

Fixed an issue with filtering the Knowledgebase when viewing all Articles

2.238.12.236.31#1299188

Bug fix — something was broken and now works
2.238.12.236.31#1298993

Fixed a rare issue where Recurring Invoices wouldn't display in Ready for Invoicing after voiding a generated Invoice

2.238.12.236.312.220.131#1296759

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.31#1285020

Improved the handling of different phone formats when sending Twilio SMS

2.238.12.236.31#1283967

Fixed an issue with sequenced automations not queueing correctly

2.238.12.236.31#1273632

Fixed an issue loading the supplier list view using the default supplier column profile

2.238.12.236.31#1271822

Fixed an issue where Article Drafts were not inheriting the 'Article Type' and 'Active' fields from Tickets

2.238.12.236.31#1269228

Fixed an issue with user matching in the Virima Integration

2.238.12.236.31#1268507

Adjusted the width of hover popups on Custom Field hints to prevent text overflow

2.238.12.236.31#1268373

Fixed a grammar mistake in a setting label

2.238.12.236.31#1267545

Fixed an issue with config tracking action restrictions on workflows

2.238.12.236.31#1266981

Fixed an issue with uploading reports to SharePoint when the name contains certain characters

2.238.12.236.31#1266393

Fixed an issue with filtering suppliers in the default list view

2.238.12.236.31#1266355

Fixed an issue when deleting roles, not removing the role-based access

2.238.12.236.31#1265665

Fixed an issue with Datto RMM webhooks showing no type on the inbound requests tab

2.238.12.236.31#1265616

Improved the label for the ticket AI indexing criteria field

2.238.12.236.31#1253473

Fixed issue with Organisation Ticket Type restrictions on the portal

2.238.12.236.31#1252951

Fixed an issue where some Sites couldn't be selected when using Customer-Site-User Relationships

2.238.12.236.31#1251128

Fixed an issue where role charge rate restrictions were not removed when deleting a role

2.238.12.236.31#1249443

Fixed an issue with Subscription pricing failing to match in some cases

2.238.12.236.31#1247774

Fixed Integrations showing in the Request Source lookup when the respective module is disabled

2.238.12.236.31#1246544

Fixed an issue with $ variables incorrectly populating when a Tickets Site is different to the End-User's Site

2.238.12.236.31#1244818

Fixed ticket status mappings not being applied when syncing actions between API-connected instances

2.238.12.236.31#1241213

Fixed an issue with the 'View Templates' button in Mail Campaigns not working for non-administrators

2.238.12.236.31#1234889

Corrected various Knowledge Base Article fields not updating an Article Draft when approving an Approval Process

2.238.12.236.31#1223568

Fixed an issue with forcing categories to be populated not applying when closing tickets via the ticket details

2.238.12.236.31#1223477

Fixed an issue where reviewed expenses could become unreviewed when edited by an agent without expense review permission

2.238.12.236.31#1222679

Fixed an issue with Article PDF generation on the Self Service Portal

2.238.12.236.31#1211464

Fixed the LINKTOUSERACTION variable not working when used as a URL in the rich text editor

2.238.12.236.31#1208550

Fixed an issue with the number of columns for custom tabs not applying

2.238.12.236.31#1207645

Fixed an issue rendering special characters when using the $-WORKFLOWPROGRESS dollar variable

2.238.12.236.31#1206871

Fixed an issue loading the application

2.238.12.236.322.220.131#1352730

Fixed an issue where trial credentials for Azure AI Search could be used in production instances

Security

2.238.12.236.322.220.131#1351806

Fixed an issue with Dynamics Business Central tax not converting back to the right value in some instances

2.238.12.236.33#1354378

Fixed an issue with downpayment percentage invoice field being incorrect in some cases

2.238.12.236.33#1354241

Fixed an issue with editing service requests

2.238.12.236.33#1354157

Fixed an issue where user replies to closed tickets were not re-opening the ticket

2.238.12.236.33#1351087

Fixed an issue where 'ErrorInvalidRecipients' could be thrown erroneously when sending an email

2.238.12.236.41#1354314

Decluttered ticket type config

2.238.12.236.41#1353632

Resolved an issue with multi-tenant category mapping for Xero on Item Groups

2.238.12.236.41#1352927

Resolved an issue with CSP Subscription pricing using the incorrect price for Monthly P1Y commitments

2.238.12.236.41#1352850

"Intelligent Routing" will be added to Re-assign actions that are added to Ticket history

2.238.12.236.41#1352844

Fixed an issue where role-based modify access on the Priority field was not enforced correctly

2.238.12.236.41#1352717

Fixed an issue with the "Teams that can access this article" field when mandatory on new article drafts

2.238.12.236.41#1352670

Fixed an issue where the CIPP button on users didn't populate the tenant ID

2.238.12.236.41#1352665

Fixed an issue where Budgets on Projects could be calculated incorrectly

2.238.12.236.41#1352636

Fixed an issue with tax rule conditions only returning 1000 items

2.238.12.236.41#1352626

Fixed an issue with updating child tickets using the 'Edit Child Ticket Values' menu option

2.238.12.236.41#1352285

Resolved an issue with Billing Plans failing to be added for Contracts with a blank type or sub type

2.238.12.236.41#1352052

Fixed an issue with parent tickets not updating when the final child is deleted when appropriate

2.238.12.236.41#1351941

Language pack improvements

2.238.12.236.41#1351890

Fixed the issue with blank pop-ups appearing when adding images

2.238.12.236.41#1351729

Fixed an issue with the supplier Top Level view using the wrong columns

2.238.12.236.41#1351720

Agent cost changes made to the API response

2.238.12.236.41#1351658

Fixed an issue with Category Group Restrictions

2.238.12.236.41#1351290

Fixed an issue where non-admin agents with quote permissions could not import quotes from TD Synnex

2.238.12.236.41#1351181

Fixed a minor issue with the description of DFV conditions that are based on Asset fields

2.238.12.236.41#1351069

Fixed an issue editing workflow action restrictions that use ticket criteria

2.238.12.236.41#1351064

Improved the error message for the notification shown in the application when automations/runbooks have failed to complete

2.238.12.236.41#1350997

Fixed an issue with warning banner on locked tickets

2.238.12.236.41#1350938

Resolved an issue with Expenses becoming unreviewed when edited by an agent without review permissions

2.238.12.236.41#1350898

Fixed an issue when deleting custom tables via the API

2.238.12.236.412.220.131#1350776

Fixed an issue with custom tables on the self service portal approval screen

2.238.12.236.41#1350644

Fixed issue with CRM note permissions on Clients, Sites, and Users

2.238.12.236.41#1350582

Fixed the system MCP function "search_tickets" using AI search by default. It will now use a standard search.

2.238.12.236.41#1339859

Fixed an issue which could prevent updating assets if they contain multi-select custom fields with long values

2.238.12.236.41#1339693

Improvements to the Child Ticket tab on the End-User Portal

2.238.12.236.41#1339681

Fixed an issue where the AI bulk-indexing automation could trigger multiple times

2.238.12.236.41#1338083

The Description field on the action configuration has been renamed to Notes

2.238.12.236.41#1337918

Fixed an issue where Sites wouldn't change on Opportunities

2.238.12.236.412.220.132#1337909

Fixed an issue with TD Synnex importing quotes erroring in some cases

2.238.12.236.41#1336430

Fixed an issue with changing the tabs that asset fields display in

2.238.12.236.41#1334410

Fixed an issue where translated weekdays caused weekly recurring appointments to fail to sync to Exchange Calendars

2.238.12.236.41#1333096

Fixed issue with Dashboard report data being overwritten by stale responses

2.238.12.236.41#1331835

Fixed an issue with some knowledge base fields not populating on article drafts when filled in on approval process steps

2.238.12.236.41#1325593

Fixed an issue using user followers in ticket drafts on the portal

2.238.12.236.41#1310339

Improvement — an existing feature extended, adjusted or polished
Performance
2.238.12.236.41#1272602

Fixed an issue with approvals using the linked article owner approver type

2.238.12.236.41#1272542

Sage Intacct classes now exclude inactive classes

2.238.12.236.41#1252148

Fixed an issue where change freeze schedules showed day numbers instead of day names

2.238.22.236.42#1355800

Resolved an issue with the initial details of a Ticket displaying HTML content incorrectly when the HTML content contains line breaks within HTML tags

2.238.22.236.43#1355065

Fixed a performance issue with loading Assets

Performance

2.240.12.236.45#1364193

Fixed issues with sorting columns on Device lists and search filters on multiple entities

2.240.12.236.46#1363907

Fixed an issue with rules using risk score as a criteria

2.238.92.236.48#1373038

Fixed an issue with using service $-variables for 'service status changed' notifications

2.238.92.236.48#1370985

Fixed an issue deleting Users who are members of CAB

2.238.92.236.48#1370380

Fixed a minor display issues with creating ticket types via service configuration

2.238.112.236.49#1375312

Fixed Workflow Stage not always populating within Ticket Lists on the End-User Portal

2.240.32.236.50#1376418

Fixed an issue with date validation, preventing tickets from logging

2.240.32.236.51#1375555

Fixed a minor issue in the 2.236 upgrade process

2.242.52.236.62#1383183

Fixed an issue with runbook steps using the 'edit asset' Halo API action

2.242.62.236.63#1382312

Fixed an issue with the not equal to visibility condition

2.242.62.236.63#1382290

Fixed an issue which could affect the loading speed on the Self Service Portal under specific conditions

Performance

2.242.72.236.64#1385358

Fixed an issue where the item bundle field may not load when adding a bundle to a quote

2.244.12.236.67#1387718

Fixed an issue with loading workflow steps

2.242.132.236.68#1388741

Improve device query performance

Performance

2.244.22.236.69#1416626

Fixed an issue with invoice due dates

2.242.152.236.74#1417012

Added a new Runbook Webhook response challenge type - Validate-Token header

2.248.12.236.91#1429877

Fixed an issue with the $-CUSTOMERSIGNATURE and $-AGENTSIGNATURE $-variables not being set in Tickets and PDF templates

2.248.12.236.91#1424683

Resolved an isssue with Agent Cost being removed/reset to zero when the Agent configuration is updated by a non-admin Agent. Agent cost should only be able to be viewed or updated when an Agent has the related permission.

Security

2.248.12.236.91#1421444

Fixed an issue where Users and Agent could not be imported from Okta groups

2.248.12.236.91#1421422

Fixed an issue with Ticket variables in runbooks when using Organisation Ticket Type Restrictions

2.248.32.236.92#1432252

Fixed an issue with Stripe integration

2.246.82.236.93#1434486

Fixed an issue with sequencing in recurring invoices line merging

2.248.52.236.95#1434677

Fixed an issue with sending Quotations linked to a Ticket

2.248.82.236.102#1436561

Reverted a fix for retrieving action outcomes that inadvertently blocked access to outcomes in some scenarios

2.250.32.236.103#1444465

Fixed an issue with Intacct class not loading in some cases

2.248.92.236.104#1442834

Improved performance when retrieving Customer restricted KB Articles

Performance

2.251.12.250.212.236.112#1449442

Failing to retrieve a user's groups during an Entra sync will now terminate the attempt to process the agent

2.251.12.250.222.236.113#1474584

Failing to retrieve a user's groups during an Entra sync will now terminate the attempt to process the user

2.251.12.250.212.236.113#1451780

Improved the loading time of the reporting suite for administrators on instances with large amounts of configuration data

Performance

2.251.12.250.222.236.115#1463122

Fixed an issue calling the task scheduler from the DB integrator for hosted customers

2.252.12.250.322.236.122#1479490

Fixed a rare issue with custom integrations using the DBLookupService

2.252.32.250.412.236.123#1481904

Fixed an issue with invoice Sales Order currency conversion rate inheritance

2.254.12.250.612.236.132#1479721

Removed unnecessary data from /clientcache

2.256.42.236.134#1502126

Resolved an issue with the net amount on invoices displaying incorrectly in the UI when using quantities larger than 100 and 2 decimal places

2.238.42.236.61#1358865

Fixed a conflict issue in StartApprovalProcess

2.240.12.236.61#1369647

Improved performance when logging a ticket with a related asset with many relationships

Performance

2.240.12.236.612.220.147#1368168

Fixed an issue exporting asset lists

2.240.12.236.61#1367239

Fixed an issue with which Articles are returned by problem matching in the End-User Portal

2.240.12.236.61#1367197

Fixed an issue with loading services related to assets when there are lots of assets

Performance

2.240.12.236.612.220.147#1366994

Fixed an issue where values for lookup fields were not getting populated on the self-service portal

2.240.12.236.61#1366346

Fixed issues with creating LapSafe Collections

2.240.12.236.61#1366269

Fixed an issue where funnel charts could display inaccurately

2.240.12.236.61#1365534

Fixed a minor issue with Asset Fields that used $-SEARCHSQL

2.240.12.236.61#1365431

Fixed an issue with the Dynamic Field Value visibility for category fields

2.240.12.236.61#1365181

Added the missing guide link icons for the Status configuration page

2.240.12.236.61#1364255

Fixed an issue with Scheduled Tickets not loading when a custom SQL query (Users or Assets) references a deleted entity

2.240.12.236.61#1363960

Fixed an issue getting bays from LapSafe integration.

2.240.12.236.61#1363903

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.240.12.236.61#1363759

Added a hint when creating or editing maintenance windows

2.240.12.236.61#1363321

Fixed issue with Custom Fields being removed from the Knowledge Base full text index

2.240.12.236.61#1363227

Criteria option for "Not equal to" has been added to Scheduled Automated Ticket creation

Needs configuration

2.240.12.236.61#1363139

Resolved an issue with the Quote PDF failing to load when using the setting to stop the PDF from being attached to sent Quotes

2.240.12.236.61#1362889

Fixed an issue where the Custom URL service request buttons fail to open the custom URL correctly.

2.240.12.236.61#1362808

Fixed a performance issue with updating Recurring Invoices

Performance

2.240.12.236.61#1362520

Fixed an issue where Invoice line totals could display incorrectly on PDFs

2.240.12.236.61#1362451

Fixed a performance issue when retrieving Recurring Invoices

Performance

2.240.12.236.61#1362435

Fixed an issue where Ticket type configuration wouldn't filter by use type

2.240.12.236.61#1362286

Fixed an issue where Invoices couldn't be synced to Xero from lists view

2.240.12.236.61#1361889

Resolved an issue with $ variables failing to populate correctly when multiple templates are applied to a ticket created by the self service portal

2.240.12.236.61#1361207

Fixed an issue where deleted quote PDF templates could remain linked to ticket types

2.240.12.236.61#1360623

Resolved an issue with Kanban lists on the portal failing to load the correct filtered lists

2.240.12.236.61#1360356

Resolved an issue with grouping Quote/Sales Order lists by status

2.240.12.236.61#1360120

Editing the email field on an Action will now be audited

2.240.12.236.61#1359870

Fixed in issue with using full ISO format in reporting period date URL parameters

2.240.12.236.61#1359795

Fixed an issue with identifying the latest update in emails from Chinese-language senders.

2.240.12.236.61#1358822

Fixed a minor issue accessing Ticket Templates

2.240.12.236.61#1358814

Fixed an issue with enabling the approval setting "Remove the whitespace from approval signatures"

2.240.12.236.61#1358740

Minor change to better explain how the setting for "Day of the month to Invoice" functions

2.240.12.236.61#1358732

Resolved an issue with the Datto RMM quick link failing to show on the Priamary Asset related to a ticket

2.240.12.236.61#1358233

Extended the height of the Date Dependency table on Projects

2.240.12.236.61#1358096

Resolved an issue with the Sales Order line level profit showing incorrectly when multi-currency is enabled

2.240.12.236.61#1358007

Resolved an issue with Stripe webhooks causing notification emails to send when not configured to

2.240.12.236.61#1358004

Resolved an issue with sales order delivery address failing to copy to invoices created from the sales order caused by the conguration for ticket invoices to use the associated site address

2.240.12.236.61#1358003

Fixed a Styling issue with the LDAP discovery page

2.240.12.236.61#1357615

Emails sent from Halo will now automatically be formatted with <body> and <head> tags

2.240.12.236.61#1357612

Number of Periods has been added as a column option for Sales Order/Quote lines

2.240.12.236.61#1357562

When updating an existing ticket from the call screen the Ticket Type setting for "Status after Agent update" will now be followed

2.240.12.236.61#1357328

Resolved an issue with comments failing to be added to a new ticket created from the Connectwise Automate integration

2.240.12.236.61#1357325

Resolved an issue with agents being able to be booked when the resource time booking slots do not fall within their work hours

2.240.12.236.61#1357301

Minor CSS improvement

2.240.12.236.61#1356841

Resolved an issue with import spreadsheets for Item Stock failing to follow the "is_stock_take" column

2.240.12.236.61#1356712

Fixed an issue causing "500" errors when loading specific combinations of custom fields

2.240.12.236.61#1356634

Minor CSS improvement

2.240.12.236.61#1356630

Resolved an issue with the Quotation PDF failing to load custom field values when there are custom field values submitted on the approval page

2.240.12.236.61#1356539

Resolved an issue with the incorrect value for memory being imported via the Datto RMM integration

2.240.12.236.61#1356529

Fixed a bug where approval processes would be copied to a new ticket when cloning even when "Don't copy ticket history" is checked

2.240.12.236.61#1356388

Fixed an issue with the label for a service searching option

2.240.12.236.61#1356382

Fixed Pax8 shortcut button navigating to an invalid page

2.240.12.236.61#1355904

Resolved an issue with the Delta URLs for Entra Group changes failing to update when the User no longer exists in Entra

2.240.12.236.61#1355517

Resolved an issue with Prepay amount failing to be removed when an action is reallocated from a prepay contract to a fixed contract

2.240.12.236.61#1355488

Fixed some translations not applying when searching Services in the End-User Portal

2.240.12.236.61#1355473

Fixed an issue with line 1 & line 2 of an address duplicating when syncing an invoice to Avalara

2.240.12.236.61#1355412

Bug fix — something was broken and now works
2.240.12.236.61#1355216

Bug fix — something was broken and now works
2.240.12.236.61#1354444

Fixed an issue where actions may not be imported for tickets imported from Autotask

2.240.12.236.61#1353109

Fixed an issue with updating system fields against assets when there are edit restrictions in place

2.240.12.236.61#1352751

Fixed "Respond with Email Template" template not applying translations

2.240.12.236.61#1351886

Fixed an issue where links in KB Article rich text fields would lose their 'open in new tab' behaviour after being saved

2.240.12.236.61#1351632

Fixed an error searching in the self-service portal

2.240.12.236.61#1350336

Fixed issues with Mandatory Asset Fields that utilised Dynamic Field Visibility

2.240.12.236.61#1340062

Fixed an issue with UI report filters when using the $-filters variable for API filters

2.240.12.236.61#1335310

Added token revocation API logging

2.240.12.236.61#1327654

Fixed an issue where due date on Invoices generated from Recurring Invoices could be incorrect

2.240.12.236.71#1325758

Fixed an issue where the incorrect account code would be used when adding Items to Invoices

2.240.12.236.61#1324576

Resolved an issue with timers on actions failing to use the paused time when using the option to start timers when the action is opened

2.240.12.236.61#1324322

Improve ticket type config loading performance

Performance

2.240.12.236.61#1312002

Fixed an issue with saving Visibility Conditions on Ticket Types when using a custom User details layout

2.240.12.236.61#1311679

Improved error handling when accessing quotes that aren't available to view on the portal

2.240.12.236.52#1310374

Fixed an issue using the "Response is a File" checkbox in runbooks

2.240.12.236.61#1252467

Fixed an issue where Sales Orders could display converted cost values incorrectly

2.240.12.236.61#1245916

Updated the deprecated licence endpoint for the ArrowSphere integration for the integrator

2.240.12.236.133#1244901

Improvement — an existing feature extended, adjusted or polished
2.240.12.236.71#1222921

Fixed an issue where filtering assets by Created Date / Last Updated could error

2.240.22.236.61#1375492

Updated email domains for Trials

2.240.22.236.61#1374302

Fixed an error when switching an Azure Virtual Agent or Operations Agent to use the Responses API

2.240.22.236.61#1372293

Fixed an issue with category fields when merging tickets or marking as spam

2.240.32.236.61#1375281

Fixed an issue with importing from Distribution integrations

2.242.12.236.71#1378005

Language pack improvements for the Coralogix integration

2.242.12.236.71#1377915

Fixed an issue with importing certain fields from Meraki

2.242.12.236.71#1377849

Fixed an issue with using teams as CAB members

2.242.12.236.71#1377641

Fixed an issue where actions with the "Issue item" use could sometimes fail

2.242.12.236.71#1377355

Minor improvement to lookup functionality from new Actions on the End-User Portal

2.242.12.236.71#1377109

Hidden filter icon from child sub-table on the End-User Portal

2.242.12.236.71#1376738

Fixed an issue with cloning assets linked to services

2.242.12.236.71#1376623

Resolved an eror using notifications for Agents on shift when shifts is not an enabled module

2.242.12.236.71#1376355

Added support for Checkbox CFs that trigger lookups to be able to map the lookup success or failure outcome

2.242.12.236.71#1376182

Fixed an issue with adding client restrictions to Change Freeze periods

2.242.12.236.71#1376105

Fixed minor language issues within the SentinelOne Integration

2.242.12.236.71#1375573

Fixed an issue with processing automations in UAT instances

2.242.12.236.71#1375444

Fixed an issue where ticket rule load balancing did not take the rule's assigned team into account

2.242.12.236.71#1375442

Fixed dynamic field value visibility where conditions are based on multi-select fields

2.242.12.236.61#1375417

Fixed an issue that could occur when using custom field URI parameters on the new ticket screen

2.242.12.236.71#1375295

Fixed an issue with Ticket Rule CF outcomes applying in some scenarios

2.242.12.236.71#1375252

Appointments will no longer be created automatically for Tickets using the relevant Ticket Type setting when the Ticket is closed or pending closure.

2.242.12.236.71#1375225

Fixed an issue with retrieving values for Suppliers

2.242.12.236.71#1375080

Fixed a rare issue with asset events showing in ticket event logs

2.242.12.236.71#1374585

Fixed an issue with cloning Knowledge Base articles

2.242.12.236.71#1374491

Resolved an issue with stock/purchase order details failing to be copied when merging Assets/Devices

2.242.12.236.71#1374153

Fixed a minor display issue when using AI search for services on the portal

2.242.12.236.71#1374150

Assets/Devices will be allowed duplicate Asset Number/Tag if the existing Assets/Devices are inactive

2.242.12.236.71#1374131

Adjusted how the default for Observed Percent Complete is calculated for Intacct Project Syncing

2.242.12.236.71#1373616

Fixed an issue with quotes

2.242.12.236.71#1373531

Fixed an issue where the WhatsApp Content Template field wouldn't load for agents

2.242.12.236.71#1373169

Fixed an issue where milestones wouldn't display on Tickets

2.242.12.236.71#1373105

Fixed a minor issue with the 'complete' button on appointments

2.242.12.236.71#1372995

Fixed an issue where appointments could be erroneously deleted

2.242.12.236.71#1372407

Fixed an issue where hiding user info on a ticket could also hide the assets field

2.242.12.236.71#1372405

Updated Xero language pack

2.242.12.236.71#1372352

Fixed an issue with starting an approval process from a workflow automation

2.242.12.236.71#1372314

Fixed a minor issue with viewing the logs on runbook steps

2.242.12.236.71#1372246

Fixed an error with receiving webhooks from Confluence

2.242.12.236.71#1372152

Resolved an error thrown when loading Kanban data if there are Custom Fields with type Attachment

2.242.12.236.71#1372119

Resolved an issue with Tickets failing to be released from SLA Hold for appointments added with a start date in the past or upcoming very shortly

2.242.12.236.71#1371928

Resolved an issue with Recurring Invoice pro rated lines with a discount failing to sync to Xero on first attempt

2.242.12.236.71#1371224

Resolved an error thrown when a webhook is recieved for a Xero invoice with no Invoice Date

2.242.12.236.71#1371085

Minor UI improvement

2.242.12.236.71#1371002

Fixed a minor issue with workflow style campaigns

2.242.12.236.71#1370501

Fixed an issue with adding service requests to new services

2.242.12.236.71#1370462

Fixed a minor language issue in ticket general settings

2.242.12.236.71#1370417

Resolved an issue with Liongard import failing to use any available metric data for matching to existing devices

2.242.12.236.71#1370389

Fixed an issue with deleting user security questions

2.242.12.236.71#1370230

Fixed an issue where a ticket status could be nulled out

2.242.12.236.71#1370168

Fixed an issue with large numbers causing errors on order lines in some case

2.242.12.236.71#1370146

Fixed an issue with bulk ticket re-assignment timing out

Performance

2.242.12.236.71#1370062

Minor UI improvement to Rich Text Custom Fields

2.242.12.236.71#1370054

Fixed an issue with campaigns inheriting the sales mailbox set on a distribution list

2.242.12.236.71#1369825

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.242.12.236.71#1369703

Fixed an issue where some agents could not change users on tickets despite having correct permissions

2.242.12.236.71#1369168

Resolved an issue with Sales Orders in the system currency incorrectly showing some data for alternative currencies

2.242.12.236.71#1369122

Additional marketplace options have been added to the CSP Pricing sheet import

2.242.12.236.71#1368718

Resolved an issue with pagination on the Asset/Device endpoint, which is limited to 50 records at a time, that returns the incorrect page if more than 50 records are requested

2.242.12.236.71#1368436

Resolved an issue with the response logged as part of an action on an unassigned ticket causing a incompatible team/agent to be assigned when the action is also reassigning the agent but not the team

2.242.12.236.71#1368346

Improved performance when loading assets with lots of relationships

Performance

2.242.12.236.71#1368170

Fixed an issue with configuring default values for rich text custom fields

2.242.12.236.71#1368146

Resolved an issue with rounding for invoice lines automatically adjusting to the system PDF decimal display value causing loss of accuracy in some cases

2.242.12.236.71#1367954

Removed a duplicate setting on Action configuration

2.242.12.236.71#1367917

Fixed issues with Child Ticket creation rules that are set directly on the Ticket Type

2.242.12.236.71#1367906

Prevented end dates from being set before start dates within Change Freeze Periods/Maintenance Windows

2.242.12.236.71#1367482

Resolved an issue with merging tickets incorrectly requiring categories to be set

2.242.12.236.71#1367461

Resolved an issue with moving to a new workflow that has a condition on the first step failing to use all properties from the existing ticket

2.242.12.236.71#1367348

Resolved an issue with setting the default location of an appointment by the Tickets site

2.242.12.236.71#1367241

Resolved an issue with added invoice lines appearing second from the top of the table instead of the top of the table.

2.242.12.236.71#1366924

Resolved an issue with a missing ticket variable $ TICKETISBILLABLE

2.242.12.236.71#1366531

Resolved an issue with duplicate pro-rata lines added to recurring invoice lines when the line is linked to users with specific licences

2.242.12.236.71#1366455

A warning has been added that will show in Automation/Custom Integration logs when execution time is longer than 15 minutes

2.242.12.236.71#1366329

Fixed an issue where updates to Dynamic SQL custom fields on Clients and Sites were not recording correctly in the audit log

2.242.12.236.71#1366307

Resolved an issue with Authentication failing for Google Business Review/Question integration

2.242.12.236.71#1365499

Fixed issue where the selected Custom Table navigation menu item was not highlighted

2.242.12.236.71#1365394

When using Ticket calendar views, the agenda view is now clickable

2.242.12.236.71#1365357

Fixed an issue with the split Knowledge Base view count not displaying on search screens

2.242.12.236.71#1365341

Fixed an issue where "Update Invoice unit price when linked subscription changes" option for subscription quantities wouldn't default correctly

2.242.12.236.71#1364897

Resolved an issue with non-deliverable microsoft emails causing an issue with outbound emails from the same ticket when using email threading

2.242.12.236.71#1363908

Fixed an error with the Clustering automation when processing a large number of tickets

2.242.12.236.71#1363853

A setting to control how Intune devices are moved to a site has been exposed for the Microsoft CSP integration

Needs configuration

2.242.12.236.71#1362898

Fixed issue with ticket sorting and filtering on the "Third Party ID (String)" column

2.242.12.236.71#1362158

Fixed an issue where income account codes set on Invoice lines wouldn't sync to SnelStart

2.242.12.236.71#1361337

Allowed the total value to populate within the Items Issued field on the New Ticket screen (Agent App)

2.242.12.236.71#1361182

Fixed an issue with portal ticket type access for clients without linked organisation when using criteria-based ticket type-client restrictions

2.242.12.236.71#1360375

Resolved an issue with the timer displaying the incorrect time left when using a priority that start the SLA timer from the next day logged or response required after a specified time

2.242.12.236.71#1359512

Fixed an issue with filtering asset lists on field has/does not have value

2.242.12.236.71#1355566

Fixed an issue with trying to create DFV off of a Checkbox field

2.242.12.236.71#1339247

Fixed an issue with applying a weekend multiplier when rounding charge hours to increment/minimum minutes then applying multipliers

2.242.12.236.71#1338741

Fixed an error when attempting to AI index a ticket with blank details whilst using the Halo Vector Store option

2.242.12.236.71#1337183

Improved security surrounding PO approvals

Security

2.242.12.236.71#1335884

Resolved an issue with Sales Orders showing in the Invoice list when they contain no invoiceable lines but do contain groups

2.242.12.236.71#1323901

Fixed an issue where tickets were incorrectly hidden from the "My Tickets" area on the portal

2.242.12.236.71#1267244

Resolved an issue with the variable $-CHARGEHOURS showing the incorrect time when the email sent is delayed or sent using a notification

2.242.12.236.71#1263786

Resolved an issue with the incorrect tax showing for invoices after currency conversion settings have been disabled

2.242.12.236.71#1250746

Fixed an issue with creating assets from receiving stock on purchase orders

2.242.12.236.71#1241314

Added additional security to prevent errors in contract approval on the portal

Security

2.242.12.236.71#1240579

Resolved an issue with the survey dollar variables failing to correctly populate when sent using methods that do not directly relate to a specific action on a Ticket

2.242.12.236.71#1207855

Fixed issue with article PDFs not correctly generating when using the KB key URL

2.242.12.236.71#1206921

Minor improvement to role validation

2.242.42.236.71#1378049

Fixed an issue where Weekend rate multipliers could apply incorrectly

2.242.62.236.71#1385334

Fixed an issue where Stripe Default Processing Fee Type could default incorrectly

2.242.62.236.71#1383651

Fixed an issue with cloning agent roles

2.242.82.236.71#1389036

Fixed an error loading assets when the priority field is set to read-only

2.242.82.236.71#1386303

Fixed a rare issue with adding an Attachment to a Ticket

2.242.82.236.71#1385955

Resolved an issue with setting the Appointment location to a the non-default Ticket Site showing the default Site instead

2.242.92.236.71#1385049

Fixed a UI with Users on assets

2.242.92.236.71#1380096

Fixed an issue where Ticket Area permission table modals would display incorrectly

2.242.122.236.81#1403350

Fixed a display issue with some Custom Fields used on Widgets

2.244.12.236.81#1391471

Fixed an issue where Milestones wouldn't apply on templates for non-admins

2.244.12.236.81#1391272

Fixed an issue with saving ServiceNow Ticket Type mappings against a Supplier

2.244.12.236.81#1391225

Fixed an issue updating multiselect asset field values via the API when only posting the display label

2.244.12.236.81#1389172

Fixed a minor display issue with bar chart data labels

2.244.12.236.81#1388683

Fixed a permission issue when using the Create Service API Action

2.244.12.236.81#1387881

A reference model has been added for the values of Actoutcomenum (System use) for Actions

2.244.12.236.81#1387844

Fixed issues with using the includes criteria for some fields

2.244.12.236.81#1387827

Fixed an issue with config tracking changes to asset fields

2.244.12.236.81#1387756

Fixed the LINKTOUSERACTION variable not working when used as a URL in the rich text editor

2.244.12.236.81#1387441

Fixed an issue with retrieving assets from Snow

2.244.12.236.81#1387325

Fixed an issue with cloning assets containing read only date fields

2.244.12.236.81#1387136

Fixed an issue with the Pax8 URL being incorrectly set for clients

2.244.12.236.81#1387059

Fixed an issue with exporting to XLS inferring types incorrectly

2.244.12.236.81#1386963

Language pack improvements for the Xensam integration

2.244.12.236.81#1386839

Fixed issue with Ticket first response date not being set in the database

2.244.12.236.81#1386713

Fixed an issue with Intacct period calculations

2.244.12.236.81#1386308

Fixed a rare issue where a field could inadvertently be read only on the portal

2.244.12.236.81#1386288

Fixed an issue with syncing changes between instances when a source instance is set

2.244.12.236.81#1385935

Fixed a display issue with viewing saved forecasts

2.244.12.236.81#1385921

Fixed the summary not showing when searching Services

2.244.12.236.81#1385910

Fixed an issue with Salesforce imports causing Site names to change

2.244.12.236.81#1385894

Resolved an issue with an error during Automated Ticket creation for Licences with no Client/Site

2.244.12.236.81#1385503

Fixed an issue with showing milestones on the Gantt chart

2.244.12.236.81#1385436

Resolved an issue with downpayment invoices being deleted causing the amount left for recognition to drop below zero in calculations

2.244.12.236.81#1385132

Fixed an issue with "Default to first value" for CT rows

2.244.12.236.81#1385057

Fixed an issue with OLA completion dates not showing in the correct time zone

2.244.12.236.81#1384913

Resolved an issue with using a Ticket Type that assigns new Tickets to the Agents deafult team throwing an error when there is no default team set

2.244.12.236.81#1384368

Fixed an issue with Dynamic Field Value Visibility conditions not applying on the Self Service Portal when using Client/Site/User Custom Fields as the criteria

2.244.12.236.81#1384327

Fixed a rare issue with deleting tickets

2.244.12.236.81#1383773

Due to Pax8 intermittent errors retrieving Product data (Item Name and SKU) the subscription import will complete without the Product data for existing Halo subscriptions

2.244.12.236.81#1383532

Fixed various issues with the LogMeIn Rescue integration

2.244.12.236.81#1383346

Fixed an issue with being unable to edit custom table data

2.244.12.236.81#1382836

Fixed an issue where Invoice to Client at ticket level could combine invoices correctly

2.244.12.236.81#1382359

Fixed an issue with fields showing on the wrong tab on the ticket

2.244.12.236.81#1382308

Fixed issues with related services on assets

2.244.12.236.81#1381834

Fixed an issue with QuickBooks Online Multi-tenanted items not choosing the correct tenant on Sales Orders in some cases

2.244.12.236.81#1381818

Fixed an issue with identity verification on Call Scripts on the New Ticket screen

2.244.12.236.81#1381184

Minor improvement to the Problem Resolution Finder on the New Call screen

2.244.12.236.81#1381174

Fixed an issue where date filters using relative day values were returning incorrect results

2.244.12.236.81#1380886

Fixed an issue with the $-variable IS_IN_MAINTENANCE_WINDOW

2.244.12.236.81#1380879

Fixed an issue with using simplified rich text fields on non-ticket entities

2.244.12.236.81#1380808

Fixed several minor issues causing some types of Sage Intacct fieldmappings to fail in some cases

2.244.12.236.81#1380608

Fixed an issue with deleting asset types when maintenance windows are enabled

2.244.12.236.81#1379892

Fixed an issue with adding dynamic field value visibility on approval processes

2.244.12.236.81#1379890

Fixed an issue with populating the Related Services field on Ticket Templates

2.244.12.236.81#1379392

Fixed a UI issue with API agents using a concurrent license

2.244.12.236.81#1379361

Resolved an issue with Bill and Purchase Orders failing to sync to Quickbooks Online due to missing a TxnDate

2.244.12.236.81#1378623

Fixed an issue with using the tags field in the self-service portal.

2.244.12.236.81#1378406

Resolved an issue with PDF generation creating extra pages that contain no content relating to using Report Charts in the PDF html/content

2.244.12.236.81#1378259

Fixed an issue with selecting a user's previously selected assets

2.244.12.236.81#1378043

Minor UI improvement to the Tags field

2.244.12.236.81#1377957

Fixed an issue where Projects with milestones would error when cloned

2.244.12.236.81#1377867

Fixed an issue where Sales Order columns were misaligned

2.244.12.236.81#1377819

Improved Dynamics Business Central logging

2.244.12.236.81#1377511

Fixed an issue with 2FA codes not sending when the background services are paused

2.244.12.236.81#1377434

Tickets that are related when using the "many to many" option will now have the relationship changes audited

2.244.12.236.81#1377430

Ticket search query improvement

2.244.12.236.81#1376573

Improved error handling for new site saves

2.244.12.236.81#1376408

Fixed a minor issue with cloning asset types

2.244.12.236.81#1376215

Fix an issue with article publishing that could cause the latest draft changes not to be published.

2.244.12.236.81#1376176

Improved the performance of the updatelines endpoint

Performance

2.244.12.236.81#1376112

Added a backend switch for ServiceNow priority/severity sync for ServiceNow incidents.

2.244.12.236.81#1375581

Fixed an issue with Pax8 subscriptions failing to be added to invoices in some cases

2.244.12.236.81#1375302

Resolved an issue with non-hosted Halo instances Custom Integrations that use local network IP addresses failing to complete requests

2.244.12.236.81#1374275

Fixed an issue with changing an asset to a type that's linked to a service

2.244.12.236.81#1371368

Fixed an issue where 'Save as Email Template' always saved the first email in a Mail Campaign instead of the selected one

2.244.12.236.81#1369812

Resolved an issue with emails from the Apple iPhone mail client appearing blank in the action preview

2.244.12.236.81#1369622

Added an "IDENTITY" check to Huntress emails to match users email addresses as part of the Huntress Email Rule

2.244.12.236.81#1365187

Resolved an issue with validation for Scheduled Tickets using SQL requiring an Asset to be manually selected

2.244.12.236.81#1365152

Fix for potential chat ringing issues

2.244.12.236.81#1357888

Fixed an issue with downloading signature attachments

2.244.12.236.81#1352528

Fixed an issue with inconsistent pro-rata calculations in different time zones.

2.244.12.236.81#1333520

Fixed a permission issue preventing the download of site documents on the End User Portal for users with client-level document access

2.244.12.236.81#1325895

Prevented errors with last action variables population from breaking approval process progression

2.244.12.236.81#1323648

Fixed rounding issue with properties in teh Halo Asset Discovery Integration

2.244.12.236.81#1310425

New feature — a capability that did not exist before
2.244.12.236.81#1271598

Fixed an issue with sorting services by sequence

2.244.12.236.81#1237254

Resolved an issue with reports generating around 600 pages when they do not contain a Style HTML tag and they also contain chart/report data

2.244.22.236.81#1415399

Fixed an issue with adding Asset Type rules within the Cisco Meraki integration

2.244.22.236.81#1402133

Fix custom field visibility saving issue

2.244.22.236.81#1383414

Resolved an issue with Hubspot Deals lines linking to old quotes from Halo that are not related

2.246.12.236.91#1419972

Resolved an issue with blank thousand and decimal separator options in variables failing to work as expected on Invoice XML attachments

2.246.12.236.91#1419760

Resolved an issue with discount on Invoices and Quotes using the rounded amount after discount per unit instead of applying the discount to the line total

2.246.12.236.91#1418702

It is now possible to update the Item Code property for a Purchase Order line even once the line has been marked as delivered

2.246.12.236.91#1418130

Fixed an issue where Autotask migration imports would fail

2.246.12.236.91#1417607

Fixed an issue with importing dashboard from JSON

2.246.12.236.91#1417259

Fixed an issue submitting a ticket that had a template applied

2.246.12.236.91#1416730

Fixed an issue where Quotation Approvals could error when including custom fields

2.246.12.236.91#1416512

Fixed an issue with scheduled and automated appointments syncing to exchange

2.246.12.236.91#1416416

Resolved an issue with importing some CSP Consumption data when the CSV data contains cells with more than 500 characters

2.246.12.236.91#1415785

Fixed a minor issue with bulk action menu screen layout profiles

2.246.12.236.91#1415730

Fixed an issue with Asset Matching in Email Rules

2.246.12.236.91#1415689

Fixed an issue with the no action for X days notifications queuing incorrectly

2.246.12.236.91#1415670

Updated the Action outcome/name used when Connectwise Automate resolved a ticket to "Connectwise Automate Closure"

2.246.12.236.91#1415350

Fixed a rare issue with some FAQ Lists not showing in the FAQ List filter

2.246.12.236.91#1414779

Fixed an issue with images not correctly saving when importing knowledge base articles with the ServiceNow Migration

2.246.12.236.91#1414603

Fixed some minor issues with Dynamics Business Central Tax values being 1 penny off in some rare cases

2.246.12.236.91#1403553

Fixed an issue where the PagerDuty Integration wouldn't sync custom fields

2.246.12.236.91#1403366

Fixed an issue with enabling some KB settings in self-service portal configuration

2.246.12.236.91#1403082

Resolved an issue with Addigy devices failing to be made inactive in Halo when they are removed from Addigy

2.246.12.236.91#1403059

Improved error logging for device custom field updates.

2.246.12.236.91#1402732

Fixed an issue where creating Recurring Invoices from Sales Orders could error

2.246.12.236.91#1402693

Resolved an issue with the "Immediately Invoice pro-rated changes" failing to use the overriding Client/Site

2.246.12.236.91#1402655

Fixed an issue with N-able N-central customer/site import

2.246.12.236.91#1402565

Improved stability for larger configurations by reducing the amount of browser storage required to cache application data

Performance

2.246.12.236.111#1402445

An option has been added to the User Role Chat Profile Override for "No default" which will not override the Client or global default

Needs configuration

2.246.12.236.91#1402434

Fixed issue with ticket attachment display names not showing correctly when using S3 uploads

2.246.12.236.91#1391546

Fixed an issue with child ticket dropdowns not displaying on Opportunity column profiles

2.246.12.236.91#1391331

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.246.12.236.91#1391024

Fixed an issue where disabling the default memo field on CRM notes prevented users from updating memo values on existing notes

2.246.12.236.91#1390282

Resolved an issue with matching Ninja imported devices to exisiting devices

2.246.12.236.91#1390246

Resolved an issue with the CSP Integration using the Group membership to assign the "Service User" property even when the option to not create users that do not match a licence is selected

2.246.12.236.91#1388761

Fixed an issue with ticket type restrictions

2.246.12.236.91#1387836

Fixed an issue where the chat flow would not advance after a ticket was logged via a link

2.246.12.236.91#1384922

Fixed an issue with adding Asset type rules to Google Workspace

2.246.12.236.91#1384278

Fixed an issue where editing a custom table row and cancelling would still save the changes

2.246.12.236.91#1381010

Fixed an issue where client/site document uploads into a subfolder were incorrectly assigned to the uploading user's own client or site

2.246.12.236.91#1380768

Fixed an issue with loading of DB Lookup fields on the New Ticket screen

2.246.12.236.91#1380422

Resolved an issue with values from invoices, timesheets and other entities incorrectly being returned when Halo is running in a non culture invariant environment that uses the comma character for a decimal separator

2.246.12.236.91#1376149

Fixed the category value being set incorrectly when logging a ticket via chat using the "Walk through logging a ticket" step type

2.246.12.236.91#1374036

Refactored the URL validator to allow redirects

2.246.12.236.91#1373110

Fixed an issue where some timed automations would not be cleared on workflow step change.

2.246.12.236.91#1361669

Updated the MYOB integration to use a new scope format during authorisation

2.246.12.236.91#1285925

Fixed a minor UI issue during folder creation

2.246.32.236.91#1422218

Fixed an issue with accessing the knowledge base

2.246.32.236.111#1421760

Fixed an issue with using $-variables in custom table lookups

2.246.32.236.91#1418890

Improved performance when mentioning agents

Performance

2.246.42.236.91#1423798

Resolved an issue with discounts on Invoices failing to be pushed to Quickbooks Online when the unit price has more than 2 decimal places after the discounts is applied

2.246.52.236.91#1426561

Fixed being unable to select a Company after authorising the MYOB integration

2.246.62.236.91#1428426

Fixed an issue with Knowledge Base negative votes being submitted before the user could fill in the feedback form

2.248.12.236.101#1430626

Fixed a minor language pack issue

2.248.12.236.101#1430398

Fixed an issue with populating the Total Price value on the Items Issued table

2.248.12.236.101#1430393

Fixed an issue with ticket types showing on the ticket type tile selection incorrectly

2.248.12.236.101#1429824

Fixed a 500 error that occurred when fetching tickets through the Zapier integration

2.248.12.236.101#1429792

Fixed an issue with selecting from the user's previously selected assets

2.248.12.236.101#1429730

Fixed an issue with attachment names when syncing to Jira

2.248.12.236.101#1429389

Fixed an issue with the password expiry setting not working

2.248.12.236.101#1428602

Fixed an issue with $ variables in the summary and details not working when logged by a user

2.248.12.236.101#1428550

Fixed an issue with QuickBooks Online multi-tenanted items failing to use the correct tenant item id with bundles in some cases

2.248.12.236.101#1428292

A link to the appointment master for recurring appointments will now show at the top of the appointment

2.248.12.236.101#1428231

Fixed a minor issue with the Dynatrace configuration page

2.248.12.236.101#1427794

Fixed an issue with configuring CSS for multiple portals

2.248.12.236.101#1427732

Fixed an issue with the note remaining after clearing an approval result

2.248.12.236.101#1427673

Fixed an issue with the target hours for OLAs when using days as the units

2.248.12.236.101#1427575

Fixed an issue with importing OID data from Halo Asset Discovery

2.248.12.236.101#1427507

It is now possible to raise credit notes from invoices that have a status that does not allow editing of the invoice

2.248.12.236.101#1427361

Fixed an issue with config tracking runbooks

2.248.12.236.101#1427320

Fixed an issue with user matching when creating a ticket

2.248.12.236.101#1426803

Fixed an issue with "reply to last user" on actions

2.248.12.236.101#1426763

Additional logging has been added to return an error when tickets fail to be correctly related to each other

2.248.12.236.101#1426736

Fixed an issue with retrieving action outcomes

2.248.12.236.101#1426596

Fixed an issue where uploading larger attachments could be incorrectly rejected as quarantined.

2.248.12.236.101#1426440

Fixed an issue with group filters oni tickets

2.248.12.236.101#1426201

Fixed an issue with Dynamics Business Central Bills not carrying over multicurrency in some cases

2.248.12.236.101#1426083

Fixed a rare issue when approving by responding to an email

2.248.12.236.101#1426007

Fixed an issue with matching rules when using time zone input for start and target dates

2.248.12.236.101#1425812

Added improved logging to the Lansweeper integration

2.248.12.236.101#1425784

Keeping Hubspot scopes in line on stable with new additions to beta

2.248.12.236.101#1425753

Fixed an issue with creating appointments with schedules

2.248.12.236.101#1425084

Fixed an issue with adding service access to new customers

2.248.12.236.101#1424969

Resolved an issue with Custom Field filters for "Not Includes" failing to function correctly for Checkbox type fields

2.248.12.236.94#1424778

Fixed an issue with ticket dashboards when removing the ticket's workflow

2.248.12.236.101#1424760

Resolved an issue with non-group invoice lines, created when multiple recurring invoices are combined, appearing below grouped invoice lines

2.248.12.236.101#1424743

Fixed an issue with creating a new prospect whilst raising an opportunity ticket

2.248.12.236.101#1424739

Fixed an issue where N-Central sites could not be mapped with the REST API method

2.248.12.236.101#1424182

Resolved an issue with Halo being unable to match Hubspot Deal/Quote lines to Halo Items

2.248.12.236.101#1424106

Ingram Micro subscriptions with no products associated will now be imported but without price/quantity data as it is not provided by the API

2.248.12.236.101#1424081

Fixed issue with homepage search on the End User Portal triggering automatically when "search as you type" was disabled

2.248.12.236.101#1423929

Resolved an issue with webhooks from Hubspot deals failing to update existing Opportunites in Halo with an error of "Please select a valid Client"

2.248.12.236.101#1423892

Fixed an issue with using Dynamic SQL Single-Select Asset Fields within Notification Criteria

2.248.12.236.101#1423781

Fixed an issue with applying recurring invoice due date types

2.248.12.236.101#1423566

Fixed an issue affecting the Activity Feed, Timesheets and Recently Viewed Tickets

2.248.12.236.101#1423475

Fixed a UI issue with dates on CRM Notes

2.248.12.236.101#1423334

Fixed an issue where rejected Quotes could send Countersign Emails

2.248.12.236.101#1423314

Fixed an issue with errors surfacing from appointment time clashes

2.248.12.236.101#1422905

Resolved an issue with the contract links generated for a report failing to resolve correctly to the contract

2.248.12.236.101#1422897

Fixed an issue with including asset fields in query builder reports

2.248.12.236.101#1422849

Bug fix — something was broken and now works
2.248.12.236.101#1422803

Fixed an issue with integration asset deactivation

2.248.12.236.101#1422775

Fixed an issue with attachments when unmerging tickets

2.248.12.236.101#1422335

Fixed an issue with the Related Services field on Templates

2.248.12.236.101#1422045

When using Appointment creation to assign a Ticket, any warnings or errors will now be shown

2.248.12.236.101#1421987

Resolved an issue with tax showing incorrectly in Halo when and Invoice is pushed to Quickbooks that initially has Tax but it is then removed by changing AST configuration in Quickbooks

2.248.12.236.101#1421974

Resolved an issue with Automated Tickets failing to be created when an invalid Client is referenced by the Automated entity

2.248.12.236.101#1421886

Fixed an issue with importing asset using the DB integrator

2.248.12.236.101#1421866

Fixed an issue with QuickBooks Online multicurrency not sending exchange rate as intended in all cases

2.248.12.236.101#1421738

Resovled an issue with dynamic field visibility on custom tables failing to apply to the table display

2.248.12.236.101#1421572

Fixed an issue with some User $-variables not populating within Email Template previews

2.248.12.236.101#1421183

Fixed a rare issue with switching between Asset and Site fields

2.248.12.236.101#1421095

Fixed issue with attachment file icon display names not showing correctly when using S3 uploads

2.248.12.236.101#1420948

Additional error reporting has been added to the Integrator for the case where induvidual Tenants licences cannot be retrieved

2.248.12.236.101#1420937

Resolved an issue with CPS Consumption Data imports failing when the Reference ID value is a JSON object and not a GUID value

2.248.12.236.101#1420869

Fixed a rare issue with Optional Services on the End-User portal

2.248.12.236.101#1420864

Fixed a minor language issue with Site Fields

2.248.12.236.101#1420829

Resolved an issue with Private Notes added to Actions failing to save when a mention used in the Private Note references an out of office Agent

2.248.12.236.101#1420656

Fixed a rare issue with searching for customers/sites/users

2.248.12.236.101#1420635

Fixed an issue with subscriptions not importing from Google Workspace

2.248.12.236.101#1419753

Fixed an issue with the add/edit/delete data access level for custom tables

2.248.12.236.101#1417794

Fixed an issue where due dates on Invoices could adjust incorrectly when using Xero webhooks

2.248.12.236.101#1417380

Fixed issue where the "Show For Users" selection wasn't saving on new document uploads when client-side uploads are enabled

2.248.12.236.101#1416533

Fixed an issue with processing Exchange webhooks on a background service.

2.248.12.236.101#1415444

Fixed an issue which could occur when adding MCP tools

2.248.12.236.101#1415091

Language pack improvements

2.248.12.236.101#1387852

Fixed an issue with retrieving services on the portal

2.248.12.236.101#1387817

Fixed an issue where the "has/does not have value" filter was not working on Ticket List dynamic filters.

2.248.12.236.101#1384968

Fixed an issue with creating Custom Fields from within a Field Group

2.248.12.236.101#1383798

Fixed an issue where some dashboard widgets could load intermittently

2.248.12.236.101#1324878

Fixed an issue with Etilize updating Item Group in error in some cases

2.248.12.236.101#1238311

Fixed an issue where repository endpoints would sometimes return data.

Security

2.248.32.236.101#1434512

Fixed an issue with OLA targets after pausing them

2.248.32.236.101#1432845

Fixed an issue where updating Agents without the Agent cost permission would remove the Agent cost

2.248.42.236.101#1431377

Fixed an issue where Agents couldn't be imported from Atera RMM

2.248.42.236.101#1388546

Fixed an issue with the 'equal to invoice date' due date type

2.248.52.236.101#1438947

Resolved an issue with non-group invoice lines, created when multiple recurring invoices are combined, appearing below grouped invoice lines

2.248.52.236.101#1438367

Fixed a setting visibility issue

2.248.52.236.101#1429618

Fixed an issue with the updatelines endpoint failing to update values already set on the matched lines in some cases

2.248.62.236.101#1431832

Fixed an issue with custom error messages not applying for date Custom Fields

2.250.12.236.111#1439482

Fixed an issue with grouping the Role column within a User list

2.250.12.236.111#1439382

Minor UI change to the Runbook error modal screen on Assets

2.250.12.236.111#1438125

Fixed an issue with DFV that was based on a Money field

2.250.12.236.111#1438059

Fixed a display issue with grouped approvals in ticket approval history

2.250.12.236.111#1438035

Fixed an issue with using Export To CSV when the report applies filters from URL parameters

2.250.12.236.111#1437531

Fixed action emails failing to send when Organisation ticket type restrictions are in use

2.250.12.236.111#1437464

Fixed an issue with clearing field values when they are hidden on the new ticket screen

2.250.12.236.111#1437319

Bug fix — something was broken and now works
2.250.12.236.111#1437181

Fixed a minor issue with dynamic list asset fields that used $-SEARCHSQL

2.250.12.236.111#1437130

Resolved an error with the Next Activity Date showing incorrectly when using the option on appointments to create using a schedulers account

2.250.12.236.111#1436781

Resolved an issue with Recurring Invoices failing to create if they are not created in a short period between the intended start time and midnight UTC

2.250.12.236.111#1436763

Fixed an issue with being able to edit the related CIs tab when permissions should prevent it

Security

2.250.12.236.111#1436680

Fixed an issue with creating canned text groups

2.250.12.236.111#1436611

Fixed an issue where adding Ingram Micro products could error

2.250.12.236.111#1436313

Fixed a rare issue where incoming emails could fail to process

2.250.12.236.111#1435751

Fixed an issue where the Entra last error would not clear correctly.

2.250.12.236.111#1435677

Fixed an issue with defaulting the timezone on the start and end date fields

2.250.12.236.111#1435435

Fixed an issue with Okta filters not applying correctly

2.250.12.236.111#1434868

Fixed an issue with Entra ID team mappings when the team name is updated

2.250.12.236.111#1434745

Added autocomplete html properties to the authorisation server forms.

2.250.12.236.111#1434712

Fixed an issue with creating SCOM email rules

2.250.12.236.111#1433277

Fixed a rare issue with re-assigning tickets to teams in other time zones

2.250.12.236.111#1433251

Fixed an issue with clearing the "Asset custom field filter" field on Asset Types

2.250.12.236.111#1432775

Fixed a display issue with attachment custom fields

2.250.12.236.111#1432706

Fixed issue with dynamic SQL fields on Ticket list criteria, so they now query live values from the database instead of relying on the lookup cache

2.250.12.236.111#1432660

Fixed an issue with the authentication window not closing when logging in via the Teams portal app.

2.250.12.236.111#1432606

Fixed a minor display issue with runbook variables

2.250.12.236.111#1432414

Updated the guide link for the Agent details page

2.250.12.236.111#1431868

Allowed more export options on reports that were clicked through from a dashboard

2.250.12.236.111#1431711

Fixed an issue with making user addresses inactive

2.250.12.236.111#1431456

Fixed a UI issue when searching Services

2.250.12.236.111#1431325

Fixed an issue with retrieving KB articles in certain configuration areas

2.250.12.236.111#1431041

Fixed an issue with using the supplier field in dynamic field value visibility

2.250.12.236.111#1430876

Fixed an issue where empty fields were being excluded from the "does not include" filter on Ticket Lists

2.250.12.236.111#1430482

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.12.236.111#1429907

Fixed an issue with the column profile used for tickets within a top level

2.250.12.236.111#1425864

Minor UI improvement to the Article Preview screen when combined entity searching is enabled

2.250.12.236.111#1423959

Fixed an issue with role ticket type permissions duplicating when syncing between instances

2.250.12.236.111#1420231

Resolved an issue with being unable to invoice sales orders that have downpayments when the configuration is enabled to only invoice consigned quantites on sales orders

2.250.12.236.111#1418024

Increased the timeout limit for AI Abilities from 1 minute to 2.5 minutes when triggered from runbooks

Performance

2.250.12.236.111#1414322

Improvement — an existing feature extended, adjusted or polished
2.250.12.236.111#1336824

Resolved an issue with continous meters showing the last period final reading after invoicing when there is only one reading

2.250.12.236.111#1335263

Fixed issue where tree view ticket lists would unexpectedly change when a ticket subview is updated

2.250.12.236.111#1286157

Resolved an issue with continous meters showing the last period final reading after invoicing when there is only one reading

2.250.32.236.111#1446324

Issues with form-data bodies in integration methods

2.250.32.236.111#1444485

Added a warning when group filters return more than the maximum number of Tickets

2.250.32.236.111#1444327

Fixed an issue with loading the new ticket screen

2.250.32.236.111#1443614

Fixed a 500 error that could occur in runbooks when using the Create User API action

2.250.32.236.111#1443209

Improved PDF generation performance when sending Quotation notification emails

Performance

2.250.52.236.111#1441575

Resolved an issue with editing the Item Account links used as part of the Quickbooks Online integration

2.251.12.250.112.236.121#1448430

Fixed an issue with using the agent and customer signature $ variables in some actions

2.251.12.250.112.236.121#1448150

Fixed a rare issue with loading Custom Fields of type Table

2.251.12.250.112.236.121#1448047

Fixed an issue with 'Start an approval process' automations not moving the workflow step

2.251.12.250.112.236.121#1447772

Fixed an issue with the Child Tickets column on the Query Builder

2.251.12.250.112.236.121#1447424

Resolved an issue with response SLA showing before the date/time the ticket was created when using Team level timezones and resetting response after user updates

2.251.12.250.112.236.121#1447000

Fixed an issue with using Custom Fields in a Supplier Column Profile

2.251.12.250.112.236.121#1446938

Fixed Asset dependency error when creating a new Ticket on the End-User Portal

2.251.12.250.112.236.121#1446903

Fixed an issue with Ticket Statuses not being excluded from Load Balance calculations when set to do so

2.251.12.250.112.236.121#1446777

Fixed the Details field not maintaining its width on a Custom Tab

2.251.12.250.112.236.121#1446542

Fixed a DNS resolution error when attempting to connect to the DBLookupService

2.251.12.250.112.236.121#1446288

Fixed a UI issue when viewing assets that have linked users

2.251.12.250.112.236.121#1446165

Fixed an issue with handling SQL errors from a Runbook SQL Action

2.251.12.250.112.236.121#1446128

Fixed some issues with Asset Type Rule Mappings

2.251.12.250.112.236.121#1444780

Fixed an issue with changing the status of assets

2.251.12.250.112.236.122#1444718

Fixed an issue where non-admins were unable to create or update change windows

2.251.12.250.112.236.121#1444365

Resolved an issue with Hubspot line items from Deals failing to match to an existing Halo Item when the line item does not have a product ID property in Hubspot

2.251.12.250.112.236.121#1444358

Fixed the report query builder generating invalid syntax when using the following fields: Pay as you go Time Logged, Contract Time Logged, Pre-pay Time Logged, Billable Total, and Pre-pay Total

2.251.12.250.112.236.121#1443833

Fixed an issue where the new user phone number mandatory check would apply to existing users

2.251.12.250.112.236.121#1443777

Resolved an issue with Co-managed agents incorrectly inheriting user permissions from linked users by matching on the email address

2.251.12.250.112.236.121#1443400

Contract reference has been removed from the ticket subject for automated tickets as it can be added using the variable $ CONTRACTREF

Breaking change

2.251.12.250.112.236.121#1443256

Fixed an issue with the Items Issued field when creating new Tickets through the End-User Portal

2.251.12.250.112.236.121#1442507

Fixed an issue with forecasting on tickets

2.251.12.250.112.236.121#1442203

Fixed a minor UI issue with the Chat Bot

2.251.12.250.112.236.121#1441533

Fixed an issue with updating the Description and Resolution fields on KB Articles

2.251.12.250.112.236.121#1441378

Resolved an issue with Projects failing to show in the review lists when using the new setting that allows billing of opportunites/sales

2.251.12.250.112.236.121#1441102

Resolved an issue with CSS failing to be used on PDF Cover Pages when using the Screen Type option "Print"

2.251.12.250.112.236.121#1440682

The full Client/Site names will be shown in selection fields instead of cutting off when the length exceeds the size of the field

2.251.12.250.112.236.121#1440491

Resolved an issue with Opportunity User changes failing to change to associated Quotations

2.251.12.250.112.236.121#1440318

Fixed an issue where workflow automation criteria were sometimes not evaluated

2.251.12.250.112.236.121#1438291

Fix pro rata duplication issue

2.251.12.250.112.236.121#1438126

Fixed issue with Article Draft attachments being deleted from S3

2.251.12.250.112.236.121#1436334

Fixed an issue where Attachment names wouldn't automatically be added as tags for new Tickets

2.251.12.250.112.236.121#1430571

Fixed an issue where users were not added to assets when imported with Addigy

2.251.12.250.112.236.121#1382315

Fixed an issue with the order being ignored in the Gantt view

2.251.12.250.112.236.121#1360379

Fixed an issue where payments may not sync from MYOB.

2.251.12.250.112.236.121#1358301

Fixed an issue with trying to set an Attachment Note when using S3 Attachments

2.251.12.250.112.236.121#1356950

Fixed an issue where some grouped ticket list headers were not displaying the correct ticket count

2.251.12.250.112.236.121#1241526

Resolved an issue with automatic invoice generation failing to show the correct tax total in some cases on the invoice pdf when it is sent before AST is applied

2.251.12.250.112.236.121#1223366

Fixed an issue with the built-in OpenAI connection during agent-facing chats

2.251.12.250.122.236.121#1448241

Improved the performance of the query to load a user's assets

Performance

2.251.12.250.212.236.122#1439348

Fixed an issue with the preferential allocation of devices to sites for the Jamf device import.

2.251.12.250.212.236.121#1380965

Fixed an issue with edit permissions not applying correctly to the related assets tab on tickets

2.252.12.250.312.236.131#1476248

Fixed an issue where User Department filters could error when retrieving Tickets

2.252.12.250.312.236.131#1474658

Fixed an issue with validating mandatory owning service fields on assets

2.252.12.250.312.236.131#1474428

Fixed an issue where ticket type permissions could fail to save on an agent role

2.252.12.250.312.236.131#1464023

Fixed an issue where the USEROTHER variables may not populate in some cases

2.252.12.250.312.236.131#1447500

Custom fields now default to being agent-only and warn if content may be available anonymously.

SecurityNeeds configuration

2.252.12.250.312.236.131#1446291

Fixed an issue where updating user roles could invalidate agent tokens.

2.252.12.250.312.236.131#1440504

Fixed an error when processing emails containing reference attachments

2.252.12.250.312.236.131#1425114

Resolved an issue caused by Appointments for an Agent failing to be deleted when deleting the Agent

2.254.12.253.12.250.412.236.131#1487223

Resolved an issue with CSP Consumption data failing to reimport if deleted from the Microsoft CSP integration configuration

2.254.12.253.12.250.412.236.131#1485262

Improvements to bulk re-assigning tickets

2.254.12.253.12.250.412.236.131#1485235

Resolved an issue with the end date on a recurring invoice line failing to function as expected when the date is the same as the start of the invoice period

2.254.12.253.12.250.412.236.131#1483440

Resolved an issue opening Tickets/Sites for any Site that is not linked to Business Central when there are multiple Business Central integration records with no connected company

2.254.12.253.12.250.412.236.131#1482360

Fixed an issue with updating client/organisation restrictions on agent roles.

2.254.12.253.12.250.412.236.131#1481582

Bulk selection of assets can now be used when adding assets to contracts

2.254.12.253.12.250.412.236.131#1479118

Fixed an issue with service status updates via API

2.254.12.253.12.250.412.236.131#1476850

Fixed an issue with project cost calculations when using agent cost history tracking.

2.254.12.253.12.250.412.236.131#1463291

Fixed an issue when the organisation name contains special characters

2.254.12.253.12.250.412.236.132#1445990

Fixed an issue where email actions could send to customer connected APIs without being set to do so.

Security

2.254.12.253.12.250.412.236.131#1375515

The user selection for software subscriptions will now limit to users at the subscriptions client in the same way that software licences function

2.254.12.253.12.250.412.236.131#1359746

Fixed an issue where service edit runbook api actions could remove service requests from the target service.

2.254.12.253.12.250.412.236.131#1322705

Fixed an issue with syncing blank group description invoice lines to Xero

2.254.12.253.12.250.412.236.131#1263873

Improved performance when retrieving agents

Performance

2.252.32.250.412.236.131#1480920

Moved the "only show for Agents" setting on custom fields nearer the top of the page

2.252.142.250.412.236.131#1487663

2.236

Improvement — an existing feature extended, adjusted or polishedImprovements to service searchingService catalogue·Search2.238.12.236.332.220.122#1340285

New feature — a capability that did not exist beforeAdded MCP and Virtual Agent functions for retrieving Users and AssetsAI features2.236.1#1322592

Improvement — an existing feature extended, adjusted or polishedSUFFIX has been added as an option to variable parametersNotifications2.236.1#1310479

Bug fix — something was broken and now worksFixed issues with new Intacct additionsIntegrations & sync·Sage Intacct2.236.1#1310183

Bug fix — something was broken and now worksThe last_updated property of an Action will now be correctly set when adding a new Action.Tickets2.236.1#1299250

Improvement — an existing feature extended, adjusted or polishedAdded a new CMDB setting to control which field is displayed as the CI Name in the CMDB areaAssets & CMDBNeeds configuration2.236.1#1284307

New feature — a capability that did not exist beforeVirtual Agents and AI Agents can now connect to external MCP servers using an API keyAI features·Integrations & sync2.236.1#1273308

New feature — a capability that did not exist beforeVirtual Agents, Operations Agents, AI Agents and AI Abilities can now use the built-in Halo AI connectionAI features2.236.1#1272488

Improvement — an existing feature extended, adjusted or polishedImproved Full-Text searching for Knowledgebase ArticlesKnowledge base·Search2.236.1#1269513

Improvement — an existing feature extended, adjusted or polishedDuring an Asset import, for the below affected integrations, relationships not associated with the source of the import will no longer be removedAssets & CMDB·Integrations & sync2.236.1#1251084

Improvement — an existing feature extended, adjusted or polishedKB Article permissions can now be enabled when using the Query BuilderKnowledge base·Permissions & access2.236.1#1239788

Improvement — an existing feature extended, adjusted or polishedYou can now configure which interactions to consider for Automatic User AnonymisationUsers & customersNeeds configuration2.236.1#1211071

Improvement — an existing feature extended, adjusted or polishedAdded an option to have deltas only check for changes to mapped groupsIntegrations & syncNeeds configuration2.236.3#1326442

Improvement — an existing feature extended, adjusted or polishedImprovements to the Armis IntegrationIntegrations & sync·Armis2.238.12.236.21#1310260

Improvement — an existing feature extended, adjusted or polishedAdded SLA working hours hint to days before/after date validationSLAs & targets2.238.12.236.31#1334286

Improvement — an existing feature extended, adjusted or polishedImproved performance when editing service request detailsTicketsPerformance2.238.12.236.31#1334037

Internal or maintenance work with no directly usable changeImproved error logging when posting actions to Child tickets via a Parent action when using the Background serviceTickets·Platform & database2.238.12.236.312.220.131#1328196

Bug fix — something was broken and now worksFixed some minor UI issuesUser interface2.238.12.236.31#1298993

Improvement — an existing feature extended, adjusted or polishedAdjusted the name of the 'My End-User Account Only' filter to better represent it's functionalityPermissions & access·User interface2.238.12.236.31#1285020

Improvement — an existing feature extended, adjusted or polishedImproved performance when editing the contracts an asset is linked to Assets & CMDB·ContractsPerformance2.238.12.236.41#1272602

Improvement — an existing feature extended, adjusted or polishedAllowed the Priority field to use Not Set as the default value for Scheduled/Automated TicketsTickets·Workflows & automationNeeds configuration2.240.12.236.61#1363759

Bug fix — something was broken and now worksResolved an issue with the Exact Online integration failing to retrieve the Invoice Number on creation.Integrations & sync·Billing & invoicing·Exact online2.240.12.236.61#1355216

Bug fix — something was broken and now worksFixed several minor issues with Intacct and its associated featuresIntegrations & sync·Billing & invoicing·Sage Intacct2.240.12.236.61#1354444

Improvement — an existing feature extended, adjusted or polishedAdded OIDdata as an importable field for Halo Asset DiscoveryIntegrations & sync·Halo Asset Discovery2.240.12.236.71#1222921

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Purchase Order configuration to stop Sales Order line cost updating from changes to the Purchase Order line priceSales & purchasingNeeds configuration2.242.12.236.71#1369703

New feature — a capability that did not exist beforeAdded the ability to create new tickets from Jira Service Management update webhooks when using an override optionIntegrations & sync·Tickets·Jira2.244.12.236.81#1271598

Improvement — an existing feature extended, adjusted or polishedAdded a setting to Sanitise HTML when forwarding an email using the forward actionEmail processingNeeds configuration2.246.12.236.91#1391024

Bug fix — something was broken and now worksFixed several Issues with Sage IntacctIntegrations & sync·Sage Intacct2.248.12.236.101#1422803

Bug fix — something was broken and now worksPrevented the "Setup Scheduled Emails" button from showing on reports in a specific scenarioNotifications·Dashboards & reporting2.250.12.236.111#1437181

Improvement — an existing feature extended, adjusted or polishedAdded the option to apply a delimiter to the ID property of a Dashboard filterDashboards & reportingNeeds configuration2.250.12.236.111#1429907

Improvement — an existing feature extended, adjusted or polishedAdded field length validation for Multi-Select Custom Fields for TicketsCustom fields·Tickets2.250.12.236.111#1336824

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.332.220.122#1340285

New feature — a capability that did not exist before
2.236.1#1322592

Improvement — an existing feature extended, adjusted or polished
2.236.1#1310479

Bug fix — something was broken and now works
2.236.1#1310183

Bug fix — something was broken and now works
2.236.1#1299250

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.1#1284307

New feature — a capability that did not exist before
2.236.1#1273308

New feature — a capability that did not exist before
2.236.1#1272488

Improvement — an existing feature extended, adjusted or polished
2.236.1#1269513

Improvement — an existing feature extended, adjusted or polished
2.236.1#1251084

Improvement — an existing feature extended, adjusted or polished
2.236.1#1239788

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.1#1211071

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.236.3#1326442

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.21#1310260

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.31#1334286

Improvement — an existing feature extended, adjusted or polished
Performance
2.238.12.236.31#1334037

Internal or maintenance work with no directly usable change
2.238.12.236.312.220.131#1328196

Bug fix — something was broken and now works
2.238.12.236.31#1298993

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.31#1285020

Improvement — an existing feature extended, adjusted or polished
Performance
2.238.12.236.41#1272602

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.240.12.236.61#1363759

Bug fix — something was broken and now works
2.240.12.236.61#1355216

Bug fix — something was broken and now works
2.240.12.236.61#1354444

Improvement — an existing feature extended, adjusted or polished
2.240.12.236.71#1222921

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.242.12.236.71#1369703

New feature — a capability that did not exist before
2.244.12.236.81#1271598

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.246.12.236.91#1391024

Bug fix — something was broken and now works
2.248.12.236.101#1422803

Bug fix — something was broken and now works
2.250.12.236.111#1437181

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.250.12.236.111#1429907

Improvement — an existing feature extended, adjusted or polished
2.250.12.236.111#1336824