2.234
New feature — a capability that did not exist before2.234.1#1240924
New feature — a capability that did not exist before2.234.1#1188739
New feature — a capability that did not exist before2.234.1#1052936
Improvement — an existing feature extended, adjusted or polished2.234.1#788393
Bug fix — something was broken and now works
Fixed an issue where the MCP search_tickets tool could error
2.234.32.220.93#1273551
Bug fix — something was broken and now works
Fixed an issue where the $-quoteapproval variable wouldn't populate on Actions
2.234.32.220.93#1204716
Bug fix — something was broken and now works
Fixed an issue with creating attachments
2.234.92.220.95#1325711
Bug fix — something was broken and now works
Fixed an issue creating attachments
2.234.102.220.104#1330559
Improvement — an existing feature extended, adjusted or polished
Minor improvement to CSV generation from reports
2.234.102.220.104#1327009
Removed, retired or restricted going forward
Deprecated the /ApprovalStore controller
2.234.102.220.104#1326963
Improvement — an existing feature extended, adjusted or polished
Improved webhook retry validation
2.234.102.220.104#1326848
Improvement — an existing feature extended, adjusted or polished
Improved custom table validation
2.234.102.220.104#1326780
Improvement — an existing feature extended, adjusted or polished
Minor improvement to creating child tickets
2.234.102.220.104#1326591
Bug fix — something was broken and now works
Fixed an issue exporting reports to XLS
2.234.102.220.104#1326135
Improvement — an existing feature extended, adjusted or polished
Minor improvement to exporting reports to Excel
2.234.102.220.104#1326128
Internal or maintenance work with no directly usable change
Minor change to retrieving virtual agents
2.234.102.220.104#1326093
Bug fix — something was broken and now works
Fixed an issue uploading SAML metadata
2.234.102.220.104#1326022
Improvement — an existing feature extended, adjusted or polished
Improved validation when creating custom tables
2.234.102.220.104#1324891
Improvement — an existing feature extended, adjusted or polished
Optimised $-lastnonsystemaction variables
Performance
2.234.12.220.101#1270780
Bug fix — something was broken and now works
Fixed an issue with setting the subscriber type on services
2.234.12.220.101#1270728
Improvement — an existing feature extended, adjusted or polished
Allowed Custom Buttons AC to show within the Access Control tab against Agents and Agent Roles
2.234.12.220.101#1270386
Bug fix — something was broken and now works
Fixed an issue with lookup CFs from a Custom Table on an Action
2.234.12.220.101#1270241
Bug fix — something was broken and now works
Fixed a bug where multi series charts wouldn't display on dashboards due to access restrictions
2.234.1#1269945
Bug fix — something was broken and now works
Fixed a bug where service status note wouldn't reset to the default when left blank on an update with the not being previously set.
2.234.12.220.101#1269701
Bug fix — something was broken and now works
Fixed issues with editing and deleting item bundle categories
2.234.12.220.101#1269472
Improvement — an existing feature extended, adjusted or polished
You can now add the Ticket Tags field to an Action to update Ticket tags
2.234.1#1269413
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1269389
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with bulk indexing where the automation logs would show a blank log record instead of the error message
2.234.12.220.101#1269238
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1269217
Needs configuration
Bug fix — something was broken and now works
Fixed issues with using the includes criteria for some runbook conditions
2.234.1#1269160
Bug fix — something was broken and now works
Fixed an issue with SO and PO syncing to 3rd party
2.234.1#1268401
Bug fix — something was broken and now works
Fixed an issue where in some cases, entity creation could fail if custom fields with integration methods were present
2.234.12.220.101#1268342
Bug fix — something was broken and now works
Fixed a bug with email matching on mailboxes with no allowed organisations
2.234.12.220.103#1268336
Bug fix — something was broken and now works
Resolved an issue with being unable to use Products that are linked primarily to another Quickbooks Tenant
2.234.12.220.101#1268051
Bug fix — something was broken and now works
Resolved an issue with blank <a> href property causing unknown Iron PDF URLs to show
2.234.1#1267536
Improvement — an existing feature extended, adjusted or polished
Made search counts clearer on global search
2.234.12.220.101#1267302
Bug fix — something was broken and now works
Resolved an issue with contact fields showing on both the contact form and the Ticket form when creating a new Opportunity for a new contract
2.234.12.220.101#1267017
Bug fix — something was broken and now works
Fixed an issue affecting matching for the Within IP Address Range criteria.
2.234.12.220.101#1266940
Bug fix — something was broken and now works
Fixed issues with access level not applying for Asset Fields
2.234.12.220.101#1266680
Bug fix — something was broken and now works
Fixed a styling issue with article fields on the self-service portal
2.234.12.220.101#1266240
Bug fix — something was broken and now works
Fixed a visual bug where start date & time, end date & time, and target date fields would appear in ISO format in ticket lists
2.234.1#1266119
Bug fix — something was broken and now works
Fixed an issue with being able to edit the Request Source lookups
2.234.12.220.101#1266022
Bug fix — something was broken and now works
Fixed an issue where the Federated Credential authentication method for Entra was available for hosted clients
Security
2.234.1#1265885
Bug fix — something was broken and now works
Resolved an issue with AI Ticket Acknowledgement failing to be created
2.234.1#1265805
Bug fix — something was broken and now works
Resolved an issue with service catalog subscriber and access groups showing via the self service portal
2.234.12.220.101#1265711
Bug fix — something was broken and now works
Fixed an issue that could prevent saving a workflow without workflow stages
2.234.1#1265569
Internal or maintenance work with no directly usable change
Minor security improvements
Security
2.234.12.220.101#1264759
Bug fix — something was broken and now works
Fixed an issue with pro-rata not deleting in some cases and improved logging on pro-rata creation to assist with debugging
2.234.1#1264210
Bug fix — something was broken and now works
Fixed a minor visual bug with the ticket list
2.234.1#1264171
Improvement — an existing feature extended, adjusted or polished
Made UI improvements to the search screen
2.234.1#1264078
Bug fix — something was broken and now works
Fixed Field hints not being able to be unset
2.234.12.220.101#1253324
Improvement — an existing feature extended, adjusted or polished2.234.1#1253322
Bug fix — something was broken and now works
Fixed a bug with the setting "Don't show auto-approvals to users"
2.234.1#1253288
Improvement — an existing feature extended, adjusted or polished2.234.1#1253099
Bug fix — something was broken and now works
Resolved an issue with discounts being removed when integrating with Xero for Invoices due to the Xero response failing to contain the DiscountAmount property
2.234.1#1253080
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1253066
Needs configuration
Bug fix — something was broken and now works2.234.1#1253060
Bug fix — something was broken and now works2.234.12.220.101#1252933
Bug fix — something was broken and now works
Resolved an issue with the Accounts Integrator attempting to POST invoices that have been marked as "Do not sync to accounting tool"
2.234.12.220.101#1252249
Bug fix — something was broken and now works
Fixed issues with syncing Credit Notes to QuickBooks Online
2.234.1#1252157
Bug fix — something was broken and now works
Fixed an issue where updating tax rates in Halo wouldn't sync to QuickBooks Online
2.234.1#1252115
Bug fix — something was broken and now works
Fix an issue setting custom fields with Datto RMM webhooks
2.234.12.220.101#1252028
Bug fix — something was broken and now works
Fixed an issue with saving Field Value Visibility against a Field on Field Groups
2.234.12.220.101#1251979
Bug fix — something was broken and now works
Fixed agent permissions applying to Action Query Builder reports
2.234.12.220.101#1251887
Improvement — an existing feature extended, adjusted or polished
Improved the performance of the Intune integration
Performance
2.234.12.220.101#1251868
Bug fix — something was broken and now works
Fixed an issue where ticket template information wouldn't be cleared when changing the ticket type on the new ticket screen
2.234.1#1251673
Bug fix — something was broken and now works
Fixed an issue where to-do list items wouldn't clear when applying a new template that contained no to-do list items to a new ticket
2.234.1#1251671
Bug fix — something was broken and now works
Fixed an issue where mandatory appointment location would cause portal bookings to not be bookable
2.234.1#1251656
New feature — a capability that did not exist before
A new event type has been added for "Appointment Mention"
2.234.1#1251615
Bug fix — something was broken and now works
Resolved an issue with submitting an initial reading with a new line item on a recurring invoice failing to save
2.234.1#1251496
Bug fix — something was broken and now works
Fixed an issue with not being able to filter quotes by assigned agent
2.234.1#1251426
Bug fix — something was broken and now works
Fixed an issue where emojis within an action body could cause an error to be thrown
2.234.1#1251338
Bug fix — something was broken and now works
Fixed rare issue when refreshing widgets
2.234.12.220.101#1251268
Bug fix — something was broken and now works
Fixed an issue with a portal setting applying when not visible
2.234.12.220.101#1251139
Bug fix — something was broken and now works
Fixed an issue with OIDC Single Sign On for Users who have not yet logged in to Halo before
2.234.12.220.101#1251129
Bug fix — something was broken and now works
Fixed a rare issue with DB lookup fields
2.234.1#1250918
Improvement — an existing feature extended, adjusted or polished
Minor language pack improvement
2.234.1#1250248
Bug fix — something was broken and now works
Fixed a bug when raising a problem parent ticket, an invalid ticket type error would be thrown
2.234.1#1250108
Bug fix — something was broken and now works
Fixed an issue with the Related Services field within Ticket Templates
2.234.1#1250072
Improvement — an existing feature extended, adjusted or polished
It is now possible to use the Accounts Integrator application with Sage50 as a Scheduled Task (Windows Function) by starting it with the parameter of AUTO
2.234.1#1250048
Bug fix — something was broken and now works
Fixed an issue with the "Add new choices dynamically" setting for asset single select and multi select fields
2.234.1#1249798
Bug fix — something was broken and now works
Resolved an issue with the default state of the "Related Tickets" tab on a Ticket when it is configured to show "Customer" intially but the Global default is User
2.234.1#1248655
Bug fix — something was broken and now works
Resolved an issue with the system use of "Pax8" in the Custom Integration function
2.234.1#1248565
Bug fix — something was broken and now works
Resolved an issue with using Custom Integrations that use live Custom Field data in the request and are using the <<!>> notation
2.234.12.220.101#1248267
Bug fix — something was broken and now works
Fix to the 'Can edit action visibility for users' permission.
2.234.12.220.101#1248216
New feature — a capability that did not exist before
Added $-QUOTEDISCOUNTTOTAL, $-QUOTEDISCOUNTPERCENT, $-ORDERDISCOUNTTOTAL, $-ORDERDISCOUNTPERCENT dollar variables for V2 calculation method
2.234.12.220.101#1246706
Improvement — an existing feature extended, adjusted or polished
Allowed translations of the Welcome Message to apply on the Portal
2.234.12.220.101#1246563
Bug fix — something was broken and now works
Fixed issue with auditing Automated Tickets
2.234.12.220.101#1246070
Bug fix — something was broken and now works
Fixed issue with impersonating Supplier Contacts
2.234.12.220.101#1244669
New feature — a capability that did not exist before2.234.1#1242090
Bug fix — something was broken and now works
Fixed an issue where the Invoice Due Date on Customers was hidden in some cases
2.234.12.220.101#1241914
Improvement — an existing feature extended, adjusted or polished2.234.1#1241718
Bug fix — something was broken and now works
Fixed an issue with Action Groups showing the incorrect follow-up action on some quick actions with choices
2.234.12.220.101#1241572
Improvement — an existing feature extended, adjusted or polished
Updating an SLA now sets respondbydate if it's not already set, even if the ticket has been responded to.
Breaking change
2.234.12.220.101#1240629
Bug fix — something was broken and now works
Fixed an issue with not being able to give feedback comments when the survey setting "Only allow a User to submit a One-Click Feedback response once per Ticket" is enabled
2.234.12.220.101#1240580
Bug fix — something was broken and now works
Fixed an issue with stock consignments doubling up in some cases
2.234.12.220.101#1240080
Improvement — an existing feature extended, adjusted or polished
Improved prevention of series runbooks running in parallel.
Performance
2.234.12.220.121#1239079
Improvement — an existing feature extended, adjusted or polished
Improved positioning of bar chart data labels
2.234.1#1239007
Improvement — an existing feature extended, adjusted or polished
You can customise screen layouts for prospects
2.234.1#1236921
Bug fix — something was broken and now works
Fixed an issue with editing opportunity tickets on the portal
2.234.1#1236254
New feature — a capability that did not exist before
Added User Assignment functionality for Halo Asset Discovery
2.234.1#1234676
Improvement — an existing feature extended, adjusted or polished
Supplier can now be added as a field on Asset Column Profiles
2.234.1#1234498
Improvement — an existing feature extended, adjusted or polished
Added warning when a Ticket List that uses criteria groups will return too many Tickets
2.234.1#1223420
Bug fix — something was broken and now works
Fixed an issue with saving the default asset type for the Snow integration
2.234.1#1222340
New feature — a capability that did not exist before
Added the ability to filter on the Active field during the ServiceNow Migration of Articles
2.234.1#1221941
New feature — a capability that did not exist before2.234.1#1211555
New feature — a capability that did not exist before2.234.1#1211075
Improvement — an existing feature extended, adjusted or polished2.234.1#1208261
Bug fix — something was broken and now works
Resolved discrepancy between invoice totals shown in application vs PDF.
2.234.1#1201804
Bug fix — something was broken and now works
Fixed an issue where the Freshdesk migration could error when importing Tickets
2.234.12.220.101#1198005
Improvement — an existing feature extended, adjusted or polished2.234.1#1196181
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1196080
Needs configuration
Bug fix — something was broken and now works
Fixed issue with dashboard data not re-rendering when switching between tickets, clients, sites, and other entities.
2.234.12.220.101#1195121
Internal or maintenance work with no directly usable change
Ticket query optimisations
Performance
2.234.1#1192875
Bug fix — something was broken and now works
Fixed an issue where single-select custom fields with third-party values failed to update tickets correctly
2.234.12.220.101#1192685
New feature — a capability that did not exist before
Added a trigger for Consignment creation, which can be used for notifications, runbooks and webhooks
2.234.1#1173830
Improvement — an existing feature extended, adjusted or polished2.234.1#1172818
New feature — a capability that did not exist before
Added a new setting to automatically add $-beacon to the bottom of campaign email bodies, enabling open rate tracking without manual intervention
Needs configuration
2.234.1#1172752
Bug fix — something was broken and now works
Fixed an issue where the "Send a Test Email" button failed to send when in 'Edit' mode on Mail Campaign emails.
2.234.1#1172750
Improvement — an existing feature extended, adjusted or polished2.234.1#1146222
New feature — a capability that did not exist before2.234.1#1143192
Improvement — an existing feature extended, adjusted or polished
Added $-CF{USE_ID} as an available variable for single select fields, this will return the ID of the selected option rather than the display text
2.234.1#1140851
New feature — a capability that did not exist beforeNeeds configurationSecurity2.234.1#1139983
Needs configurationSecurity
Bug fix — something was broken and now works
Fixed an issue with saving client/customer CRM note dynamic lookup custom fields
2.234.12.220.101#1138745
Improvement — an existing feature extended, adjusted or polished
userName, userSid, and subscriberCarrier are new mappable properties in the Halo Asset Discovery Integration
2.234.1#1135384
Bug fix — something was broken and now works
Fixed an issue where automatic Appointments would fail to create when clashing with existing Appointments
2.234.1#1131654
Improvement — an existing feature extended, adjusted or polished
Added a Knowledge Base settings to hide the Send button within article view
Needs configuration
2.234.1#1125711
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1122941
Needs configuration
New feature — a capability that did not exist before
New “Read & Modify (Add/Edit/Delete Data)” access control level has been introduced for custom tables, enabling Agents to manage row data while preventing changes to the table’s configuration
2.234.1#1122940
New feature — a capability that did not exist before2.234.1#1121838
Improvement — an existing feature extended, adjusted or polished2.234.1#1121720
Improvement — an existing feature extended, adjusted or polished
Changed the access level required to generate PDFs for KB articles for read-only and above
2.234.1#1116629
New feature — a capability that did not exist before2.234.1#1113496
Improvement — an existing feature extended, adjusted or polished
$-areaid, $-siteid and $-loggedinuserid can now be used in SQL Custom Fields to retrieve the Client ID, Site ID and portal-logged-in user ID of the current ticket respectively
2.234.1#1113184
New feature — a capability that did not exist before
You can now "Set Team to Agents Default" on Ticket Templates
2.234.1#1108185
Improvement — an existing feature extended, adjusted or polished
A "Description" to Actions configuration
2.234.1#1108154
Improvement — an existing feature extended, adjusted or polished
You can now put the following system fields on FAQ Lists: Category 1-4, Impact, Urgency and Priority
2.234.1#1099866
New feature — a capability that did not exist before2.234.1#1098480
Improvement — an existing feature extended, adjusted or polished
Added a setting to allow all ITIL types to be logged within the Service Catalogue
Needs configuration
2.234.1#1089687
Improvement — an existing feature extended, adjusted or polished2.234.1#1087142
New feature — a capability that did not exist before2.234.1#1086772
Improvement — an existing feature extended, adjusted or polished
Site Name can now be used as a Dynamic Distribution List filter
Needs configuration
2.234.1#1081869
Bug fix — something was broken and now works2.234.1#1069113
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1066894
Needs configuration
New feature — a capability that did not exist before
Added a button to the Integration Runbooks steps to see the logs of that specific step
2.234.1#1052028
Improvement — an existing feature extended, adjusted or polished
Improved the performance of recurring invoice line updates
Performance
2.234.1#1046913
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.1#1022599
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.234.12.220.101#1018253
New feature — a capability that did not exist before2.234.1#1006260
New feature — a capability that did not exist before2.234.1#1006065
Improvement — an existing feature extended, adjusted or polished2.234.1#981301
Improvement — an existing feature extended, adjusted or polished
Added "High Importance Email" as a criteria to Ticket Rules and Notifications
2.234.1#831850
New feature — a capability that did not exist before2.234.1#658211
New feature — a capability that did not exist before2.234.1#637828
Bug fix — something was broken and now works
Fixed an issue with getting the users for a distribution list
2.234.2#1273282
Bug fix — something was broken and now works
Fixed issue with Dashboard loading
2.234.22.220.101#1272494
Improvement — an existing feature extended, adjusted or polished2.234.2#976418
Bug fix — something was broken and now works
Fixed issue with loading the new Gantt chart
2.234.3#1310591
Bug fix — something was broken and now works
Fixed the issue with loading Gantt chart
2.234.3#1310311
Bug fix — something was broken and now works
Fixed an issue where Discount variables could calculate incorrectly
2.234.3#1299523
Bug fix — something was broken and now works
Fixed a bug where agents could select Distribution List as the recipient type for scheduled reports despite having no permission to access them.
2.234.3#1299364
Bug fix — something was broken and now works
Fixed a bug where updates from suppliers on closed tickets would not create a new ticket when set to be treated as a user update.
2.234.3#1299255
Bug fix — something was broken and now works
Fixed issues with the Assetbots integration
2.234.3#1299171
Bug fix — something was broken and now works
Fixed a minor issue with campaign ticket approvals
2.234.3#1299081
Bug fix — something was broken and now works
Fixed a bug with portal search when grouped search results are not enabled
2.234.3#1286311
Bug fix — something was broken and now works
Fixed an issue where sales orders could not be invoiced
2.234.3#1285196
Bug fix — something was broken and now works
Fixed several issues with mandatory dimensions
2.234.4#1311508
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.234.42.220.101#1310419
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with using multiple database lookups at the same time
2.234.42.220.101#1285000
Bug fix — something was broken and now works
Fixed an issue where the email field would not be populated when quick closing a new ticket and closure confirmation procedures are in use
2.234.42.220.101#1270440
Bug fix — something was broken and now works
Fixed an issue where a business application instance could have the same asset tag as its business application
2.234.42.220.101#1253541
Bug fix — something was broken and now works
Fixed an issue where images wouldn't render on PDF downloads for specific client networking setups
2.234.42.220.101#1250054
Bug fix — something was broken and now works
Fixed an issue with automatic service linking to tickets
2.234.42.220.101#1250026
Bug fix — something was broken and now works
Fix issues with loading of dashboards with many widgets
Performance
2.234.42.220.101#1203471
Bug fix — something was broken and now works
Resolved an issue with the Appointment mention failing to use the correct in-app notification message
2.234.5#1322610
Bug fix — something was broken and now works
Fixed an issue with searching services as a user.
2.234.52.220.101#1322354
Bug fix — something was broken and now works
Fixed issues with the Gantt Chart
2.234.5#1311937
Bug fix — something was broken and now works
Fixed an issue with updating the third-party ID on agent roles
2.234.5#1311628
Bug fix — something was broken and now works
Fixed a bug where optional services with creation rules wouldn't create in certain scenarios
2.234.52.220.101#1286443
Improvement — an existing feature extended, adjusted or polished
Improved performance when editing OLAs
Performance
2.234.52.220.101#1286147
Improvement — an existing feature extended, adjusted or polishedPerformance2.234.52.220.101#1285386
Performance
Bug fix — something was broken and now works
Fixed an issue with editing optional service creation rules
2.234.52.220.101#1265761
Bug fix — something was broken and now works
Fixed an issue with Audience validation in JWT assertion flow
Security
2.234.6#1323719
Bug fix — something was broken and now works
Fixed an issue with Halo Automation Identity flow
2.234.6#1323485
Improvement — an existing feature extended, adjusted or polished
Improvements to Action/Ticket Custom Table date field validation
2.234.6#1311896
Bug fix — something was broken and now works
Fixed issues with Armis Filtering
2.234.6#1311847
Bug fix — something was broken and now works
Fixed an error when loading Automated and Scheduled Tickets
2.234.7#1324066
Bug fix — something was broken and now works
Fixed an issue with Dynamics Business Central discounts setting incorrectly in some cases
2.234.7#1323885
Bug fix — something was broken and now works
Fixed an issue with discount in dbc not applying correctly
2.234.8#1324645