Version 2.232 — Halo Release Notes

Fixed further issues listing device dependencies

2.232.32.220.83#1267099

Minor performance changes to the device hierarchy query

Performance

2.232.32.220.83#1264408

Fixed an issue with search in the agent application

2.232.32.220.83#1264203

Fixed an issue with config commits being too big when editing workflows.

2.232.52.220.84#1269579

Fixed a login issue

2.232.52.220.91#1270426

Minor query improvement when retrieving users

Performance

2.232.92.220.94#1323183

Resolved an issue with travel time failing to show on the timesheet timeline view when enabled in Timesheet Configuration

2.232.1#1248488

Modifying back end value

2.232.12.220.91#1248340

Fixed a bug where a lookup could cause multiple updates to a ticket leading to duplicate audit log entries

2.232.1#1248335

Fixed an issue with being able to multi select articles on the All Articles screen within the Knowledge Base

2.232.1#1248331

The summary/subject field will no longer show with blue text when the ticket/project/opportunity row is coloured

2.232.1#1248274

Fixed an issue with syncing items to Dynamics Business Central

2.232.1#1247812

Fixed the FAQ List dropdown on article drafts not showing FAQ Lists when the agent doesn't have modify access to them

2.232.12.220.91#1247721

Fixed an issue with filtering on asset fields in lists

2.232.12.220.91#1247607

Fixed a bug where the 'Last 3 months (excl. this month) option for report period filtering' would appear between the options for last 6 months and next 12 months when scheduling service is enabled

2.232.1#1247535

Improved error handling for sending invoices through Xero

2.232.12.220.91#1247328

Fixed minor issue with the Publish Article action when done via an Automation

2.232.1#1247246

Minor performance improvements to retrieving Tickets

Performance

2.232.12.220.91#1247136

An additional hint has been added to Approval Process Setup to better explain the function of the mandatory approvers option

2.232.1#1247127

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1247108

Fixed an issue with changing the layout of some asset fields

2.232.12.220.91#1246998

Appointments that are created from Exchange/Microsoft and match to existing appointments for other agents will inherit the appointment type from the matched appointment

2.232.1#1246414

Resolved an issue with Addigy failing to automatically make Assets inactive when they are deleted from Addigy

2.232.12.220.91#1246263

The Contract_ID property has been added to the response for the Tickets list endpoint

2.232.1#1246205

When creating a new Action you can now select a Template that the Action will apply

2.232.1#1246202

Fixed an issue with users searching for services that don't show in the self-service catalogue

2.232.12.220.91#1246040

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1245963

Resolved an issue with Quote showing using the anonymous access link when the Quote status is set to hide the Quote

2.232.1#1245945

Removed the advanced search from the user followers field

2.232.1#1245915

The "Default value" field for custom memo fields will now allow up to 4000 characters

2.232.1#1245891

Fixed an issue with being able to delete tickets linked to Intacct

2.232.1#1245874

Fixed an issue with field mappings not applying for DattoRMM on the integrator

2.232.12.220.91#1245818

Fixed an issue with config tracking scheduled reports

2.232.12.220.91#1245761

Fixed a bug where Asset/Service Business Owner Notifications would not send

2.232.1#1245601

Resolved an error in the UI when importing Ingram/Cloud Blue subscriptions when the import is successful but shows as failed

2.232.12.220.91#1245122

Fixed an issue where ticket templates would not apply as a result of matching a rule on a new action

2.232.1#1245039

Fixed an issue where the Client tab in the Top Level Area defaulted to the Accounts column profile instead of the Clients column profile

2.232.1#1245010

Fixed a visual error when viewing an external chat within a ticket without a query string

2.232.1#1244957

Automatic Item re-order will now only be attempted when a supplier is selected for the Item/Product and will be skipped if this is not set

2.232.1#1244822

Fixed an issue with FAQ and Kb permissions

2.232.12.220.91#1244586

Minor improvements to KB Article copy link functionality

2.232.12.220.91#1244491

Fixed an issue where Purchase Tax rates would display in the Sales Tax tab when using QuickBooks Online

2.232.1#1244485

Extended the length of the SQL script for Asset fields to 4000 characters

2.232.1#1244474

Fixed an issue with change freeze periods configuration

2.232.12.220.91#1244043

Fixed instances with a large number of custom fields redirecting to the "loginsuccess" URL every time a page is loaded due to a caching issue

Performance

2.232.1#1243830

Fixed a rare issue with the automatically generated descriptions of criteria groups when adding individual conditions

2.232.1#1243657

Resolved an issue with the "Invoice immediately" option for Recurring Invoice lines causing an extra period to be added when using the "Current Period" period option

2.232.1#1243333

Fixed an issue where the 'Export to CSV' and 'Export to XLS' buttons were shown on reports in the portal even when disabled

2.232.1#1243330

Attachments can now be uploaded for optional services on the portal

2.232.1#1243317

Fixed an issue with the plural translations for documents and remote sessions

2.232.12.220.91#1243297

Fixed a bug where specific reports would return a gateway timeout error despite using the background service

Performance

2.232.1#1242135

Fixed an issue with bulk deleting ticket types and agent roles

2.232.1#1242119

Fixed an issue where deleting an account would not always delete its associated sites and prospects

2.232.1#1242104

Resolved an issue with the Asset field "Chassis_type" failing to map correctly due to an incorrect property name

2.232.12.220.91#1242095

A setting has been added to control if Closed quotations being viewed will notify the assigned Agent

Needs configuration

2.232.1#1242057

A setting has been added to Quickbooks Desktop configuration to enforce all invoice lines passed to Quickbooks as taxable

Needs configuration

2.232.1#1242006

Fixed an issue with optional services not using the correct form in certain scenarios

2.232.12.220.91#1241897

Resolved an issue with using the "Update currency" button on a Recurring Invoice

2.232.12.220.91#1241867

Resolved an issue with mapping multiple customers from different Ingram Micro/Cloud Blue integration tenants

2.232.12.220.91#1241844

Fixed Ticket ID not passing to Lookups on new Portal Actions

2.232.12.220.91#1241657

Fixed an issue where the DB Integrator was unable to access agent only custom fields lookups

2.232.1#1241591

Fixed an issue with the $-ALLFIELDSCARD variable being replaced incorrectly when used in the details of a new ticket and prevented use of $-ALLFIELDS variables in ticket summaries

2.232.12.220.91#1241498

Fixed an issue where loading supplier users could result in API error in rare cases

2.232.1#1241424

Fixed a rare null exception during a User import and contract saving

2.232.12.220.91#1240945

Fixed a bug where changes to optional services on another service wouldn't be pushed between instances

2.232.1#1240907

Fixed a display issue with Radio custom fields

2.232.1#1240897

Fixed an issue when the Created By column did not show up in Quotes area when using Custom Column Profiles

2.232.1#1240829

Fixed an issue when cloning a Ticket Rule with Criteria Groups would result in error

2.232.1#1240647

Fixed a rare issue with loading Workflows

2.232.12.220.91#1240470

Added hint to Distribution List about limits of Bulk Emails

2.232.12.220.91#1240431

Fixed an issue when runbooks and ticket workflows could not be loaded in rare cases

2.232.1#1240305

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1240281

Fixed an issue where creating a Quote could result in an error when the Quote automatically generated a Sales Order after being accepted

2.232.12.220.91#1240243

Fixed an issue where quantity values wouldn't import from the ALSO integration

2.232.12.220.91#1240239

Fixed an issue with cloning User Access set on the Service Request Details of a Service

2.232.12.220.91#1240190

Resolved an issue with downpayment recognition from Sales Orders using the full downpayment amount instead of the selected percentages

2.232.12.220.91#1240153

Fixed minor issue with Service Subscribers

2.232.1#1239783

Improvements to Cloning Asset Types

2.232.1#1239713

Resolved an issue with Action buttons that do not use a system icon showing with extra whitespace

2.232.1#1239615

Fixed a rare issue when importing devices via Virima

2.232.12.220.91#1239500

Fixed a minor display issue with creating assets

2.232.12.220.91#1239268

Fixed UI issue with some lookup fields when configuring Asset Types

2.232.1#1239202

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1239048

Fixed a minor issue with searching configuration in the "my config" area

2.232.12.220.91#1239041

Fixed an issue where the 'Preview Template' button was only visible for custom email templates

2.232.1#1239022

Fixed an issue when cloning Ticket Rules that have Criteria Groups set

2.232.12.220.91#1238998

Fixed an issue when logging a ticket if you are applying rules with custom fields

2.232.12.220.91#1238908

Fixed an issue where calculating the next schedule creation date could result in an invalid date error

2.232.1#1238853

Resolved an issue with the setting "Only send acknowledgements to email addresses that match a Site's domain name" failing to check sites other than the ticket site

2.232.1#1238837

Fixed an issue with syncing bills to Xero when including the purchase order number or purchase order supplier reference in the bill reference

2.232.1#1238655

Fixed issues with new Intacct syncing entities not warning as intended

2.232.1#1238147

Fixed a minor issue with configuring views for opportunity lists and dynamic filters

2.232.1#1238050

Fixed an issue with using the quick search on the portal to find services

2.232.12.220.91#1238035

Fixed a bug where an unknown Lookup ID could be returned from a ticket rule match leading to an error later on

2.232.1#1238031

Fixed an issue with the Notification Log tab where it wasn't possible to open notifications sent by the system when using the "outbound logs" option

2.232.12.220.91#1237981

New feature — a capability that did not exist before
2.232.1#1237914

When using Actions to add Appointments the validation for Appointments will now be checked before saving the Action

2.232.1#1237867

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1237786

Fixed an issue with Lookups that involve a Custom Field with a default date

2.232.1#1237779

When using ##jsonstringify## in runbooks it will now perform the JSON escaping over multiple lines

2.232.1#1237736

Fixed an issue with creating/updating assets with date fields which are not change tracked

2.232.12.220.91#1237733

Improvement — an existing feature extended, adjusted or polished
2.232.1#1236916

Resolved an issue with the prepay balance on tickets failing to show negative amounts

2.232.12.220.91#1236914

Fixed a bug where users could experience a delay in specific situations to stop receiving notifications after unsubscribing

2.232.1#1236898

Fixed an issue with Widgets not refreshing between Tickets

2.232.12.220.101#1236879

Fixed an issue which could cause AI spell check to throw a 500 on searching

2.232.1#1236650

Resolved an issue with API logs for sending invoices via Xero failing to log the date of the request

2.232.12.220.91#1236468

The word "Surcharge" will now be correctly translated using the language function for invoice lines

2.232.12.220.91#1236398

Adding an option to be able to force disconnect from Xero

Needs configuration

2.232.12.220.91#1236314

Fixed an issue with filtering dashboard lists in configuration

2.232.12.220.91#1236270

Fixed an issue with payment display in the GoCardless integration

2.232.12.220.91#1236241

Fixed an issue where report exports were bound to allowed ticket attachment extensions

2.232.1#1236161

Fixed an issue with searching for tickets when not an administrator

2.232.12.220.91#1236142

Minor change to the placeholder user for User notes on the call screen

2.232.1#1236137

A filter for "Customer/Area Inactive" has been added to the distribution list filters

Needs configuration

2.232.1#1236120

Fixed an error when setting values for dynamic SQL custom fields that query an external database

2.232.12.220.91#1236103

Fixed column filtering issue on ticket Audit tables

2.232.12.220.91#1236036

Fixed an issue which could result in an out of range error when importing assets from ConnectWise Control on the integrator

2.232.1#1236031

Fixed an issue where Invoices couldn't be synced to Xero from the list view

2.232.1#1235051

Fixed an issue where an error would display when assigning Tickets to out of office Agents

2.232.12.220.91#1235014

Fixed an issue where Appointments wouldn't include attendees

2.232.1#1234979

Minor improvement to searching on an opening action

2.232.1#1234891

Resolved an issue with closure confirmation failing to save when configured to confirm the closure before leaving a comment

2.232.1#1234813

Resolved an issue with editing sales orders and quote lines in the table when the supplier column is visible

2.232.1#1234718

Fixed an issue where Site names wouldn't display for Assets on the Self-Service Portal

2.232.1#1234679

Fixed an issue where the asset count displayed on a recurring invoice list could differ from the details page

2.232.1#1234584

Resolved an issue with Invoices showing incorrect tax when using Automatic Sales Tax with Quickbooks and the Item/Group has a tax override set but the Quickbooks Invoice has 0 tax

2.232.1#1234484

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1234458

Removed '(formerly Azure Active Directory)' from the name of the Microsoft Entra ID module

2.232.1#1234363

Fixed language issue within Virima Integration

2.232.12.220.91#1223937

Fixed an issue where line 1 & 2 of an address could be duplicated when sending over to Avalara

2.232.1#1223836

Licence Quantity/Count can now be recorded using a decimal value

2.232.1#1223737

Fixed an issue with "customer type" field failing to sync to HubSpot

2.232.1#1223733

Improvements to ZDR credentials for OpenAI conection

Security

2.232.1#1223673

Fixed an issue where API Agents could be assigned Tickets

2.232.1#1223163

Fixed an issue where the Default Item Tax code option wouldn't display when Xero was enabled

2.232.12.220.91#1223093

Fixed an issue with outgoing SMS actions when the provider is Kapow or TextApp

2.232.12.220.91#1222225

It is now possible to update the discount on Quote and Sales Order lines from the "Edit table values" function

2.232.1#1210773

Fixed agents being unable to log in via SAML if their user account is not directly linked to the agent

2.232.12.220.91#1205975

Set Attachments to be stored by default in Amazon S3 for Hosted Tenants

2.232.1#1205591

Fixed an issue with some $-variables not replacing correctly on new ticket when using the auto-incrementing key method for next ticket ID calculation

2.232.12.220.91#1204929

New feature — a capability that did not exist before
2.232.1#1203484

Country Codes can now be used as User and Site List criteria

2.232.1#1201116

Improved error handling for login token authentication.

Security

2.232.12.220.91#1200106

Fixed an issue with Datto Asset User Matching not working in some cases

2.232.12.220.91#1199016

Added improved logging to scheduled XLS imports

2.232.12.220.91#1198717

When viewing software licences/subscriptions, the related Recurring Invoices will now show on the Detail tab

2.232.1#1197538

Fixed a bug where popup modals on ticket area config would always appear in light mode

2.232.1#1194864

Amended CSV exports to export all filtered records rather than starting from the current page

2.232.1#1188795

Fixed the categoryid2-5 fields sometimes not being populated in the database despite a category being set on the ticket

2.232.1#1188537

Fixed several issues surrounding product fields passing from quotes through to Sales Orders and bundles to Other billing entities

2.232.12.220.91#1188445

Fixed permission issue on Client/Site level CRM notes

2.232.12.220.91#1186176

Fixed an issue with dynamic field value visibility not applying when submitting actions on the portal

2.232.1#1174139

Improvement — an existing feature extended, adjusted or polished
2.232.1#1172825

Fixed an issue with applying the correct number of decimals places on the quantity of an issued item

2.232.12.220.91#1168223

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1145492

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1141057

The Chatbot step action to Get Local Storage Data from the User can now be used to set the User's name and Email Address on a linked ticket

2.232.1#1138848

Improvement — an existing feature extended, adjusted or polished
2.232.1#1133063

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1132750

Updated the CSV export of users to allow agents with 'Read Only' user permissions or above the ability to export

2.232.1#1130042

Improvement — an existing feature extended, adjusted or polished
2.232.1#1129396

New feature — a capability that did not exist before
2.232.1#1124360

New feature — a capability that did not exist before
2.232.1#1123730

Fixed an issue with the quantity step being incorrect when using the items issued field on the portal

2.232.12.220.91#1121935

Fixed a bug where the name of the tab when viewing a ticket wouldn't show the summary in certain use cases

2.232.1#1121621

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1119973

Fixed an issue that could prevent the submission of user actions with applied criteria group dynamic field visibility conditions

2.232.12.220.91#1114391

You can now import distribution list members via CSV directly in the distribution lists list view

2.232.1#1113492

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1102170

New feature — a capability that did not exist before
2.232.1#1098941

Setting 'showfieldnames=true' in the URL will now show the value of each option in a dropdown next to the label

Needs configuration

2.232.1#1095415

New feature — a capability that did not exist before
2.232.1#1091322

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1088929

Added clarity to the maximum size of custom fields when using the new storage method

2.232.1#1087246

Added the user id to devicechange records when assigning or unassigning assets

2.232.1#1085499

Bug fix — something was broken and now works
2.232.1#1069352

New feature — a capability that did not exist before
2.232.1#1066916

Resolved an issue with ordering Tickets by SLA Time Left showing incorrectly when using the "Show least time remaining that is not breached" setting

2.232.12.220.91#1066150

Added the step number to approval step outcome actions

2.232.1#1049231

New setting to enforce invoice approvals being completed before they can be sent

Needs configuration

2.232.1#1041697

Resolved an issue with rounding errors causing discrepencies with Tax calcluations on Invoice lines when using the Tax calculation function to total lines before calculating tax

2.232.12.220.91#1028984

New feature — a capability that did not exist before
2.232.1#1026940

New feature — a capability that did not exist before
2.232.1#1005024

Improvement — an existing feature extended, adjusted or polished
2.232.1#1000820

Added status filtering for runbook methods/webhooks to view only successful or failed requests.

2.232.1#987018

Added the ability to override the field hint at Ticket Type and Action level for Custom Fields

2.232.1#979856

Service Custom Field $variables can now be rendered in Service Descriptions on the Self-Service Portal

2.232.1#969550

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#967400

Added a setting to chat configuration to prevent agents from answering more than one live chat request at a time

Needs configuration

2.232.1#956281

You can now use email to, from, cc and reported by fields as criteria for runbooks, notifications and webhooks

2.232.1#856527

Added Access Control for CABs

2.232.1#855866

Improvement — an existing feature extended, adjusted or polished
2.232.1#832811

Added the ability to drag and drop Purchase Order and Invoice lines

2.232.1#813373

Added option to merge by a specific Site when invoicing to another Client

Needs configuration

2.232.1#793486

New feature — a capability that did not exist before
Needs configuration
2.232.1#781967

Added Tooltip option to Actions

2.232.1#762134

Improvement — an existing feature extended, adjusted or polished
2.232.1#663272

Added the ability to sync Bills to QuickBooks Online

2.232.1#600087

Fixed a bug where the related tickets display on the new ticket screen wouldn't update after the initial load if the end-user is changed

2.232.1#553891

Improvement — an existing feature extended, adjusted or polished
2.232.1#283268

New feature — a capability that did not exist before
2.232.1#235733

Improved the error message returned when validating Okta credentials

2.232.2#1252929

Fixed an issue with changing Bundle Quantity on Quotes not updating the Bundle Item quantities

2.232.2#1252473

Fixed an issue with Search filters erroring

2.232.2#1252374

Fixed an incorrect setting label

2.232.2#1252368

Fixed an issue with creating actions in configuration on earlier builds of 2.232

2.232.2#1252337

Fixed an issue with automatically setting the primary service

2.232.22.220.91#1251439

Bug fix — something was broken and now works
2.232.2#1248753

Fixed an issue with importing subscriptions from Cloud Blue

2.232.22.220.91#1194723

Licence Quantity/Count can now be recorded using a decimal value

2.232.3#1266084

Resolved an issue with the same Sales Order showing multiple times on a Ticket/Opportunity that it relates to

2.232.32.220.91#1253466

Fixed an issue where viewing Asset Types could error

2.232.3#1253425

Fixed an issue where the Top Level failed to load with split invoice and credit note tabs

2.232.3#1253271

Fixed an issue where Appointments couldn't be created from Actions

2.232.3#1253180

Fixed an issue with deleting ticket types

2.232.3#1252992

Resolved an issue with embedding the self service portal using the new browser based Teams application

2.232.32.220.91#1252265

Fixed an issue with creating tickets from a ticket logged via a service in the agent application

2.232.32.220.91#1251044

Fixed issue with KB Article search filtering

2.232.4#1269184

Fixed an issue with displaying the Virima dependency diagram on a ticket tab

2.232.4#1268290

Fixed an issue with CF date validation

2.232.4#1267226

Resolved an issue with recognising downpayments when using the configuration option "Adjust the price of Lines rather than quantity when creating invoices from Sales Orders by percentage" found in Sales Order configuration

2.232.42.220.91#1267188

Added additional support for automatic Report ID hyperlinks

2.232.4#1267182

Resolved an issue with being unable to remove users from distribution lists when using the "Include inactive Users when sending Emails to this List" setting

2.232.4#1267101

Fixed a bug where Asset/Service Business Owner Notifications would not send correctly

2.232.4#1267079

Fixed an issue where Sage Intacct projects won't sync in some cases

2.232.4#1266002

Fixed an issue where the Portal Display Name was not being applied to services in portal search results

2.232.42.220.91#1234732

Fixed an issue with the display of Dynamic Field Value conditions in configuration

2.232.5#1270548

Resolved issue with downpayments recognising too much value for Sales Orders

2.232.5#1270260

Fixed an issue with the $-PREFERREDNAME variable

2.232.5#1269775

Fixed an issue with syncing bills to Xero where the purchase order number and supplier purchase order number values

2.232.5#1269180

Fixed an issue with Field Group visibility configuration

2.232.5#1253146

Fixed an issue with $-ALLFIELDS not populating in the opening action for tickets

2.232.62.220.92#1272138

Dynamic field visibility and dynamic field value visibility conditions based on Site/Client fields will now use the Site selected on the Self Service Portal new Ticket screen if it is different to the End Users Site

2.232.6#1253256

Fixed an issue with Armis filters

2.232.7#1284810

Improvement — an existing feature extended, adjusted or polished
2.232.7#1247080

Fixed an issue with mapping the Serial Number in the Armis Integration

2.232.8#1284381

2.232

Improvement — an existing feature extended, adjusted or polishedA setting has been added to default the Location of an appointment to the site of the ticketCalendars & scheduling·TicketsNeeds configuration2.232.1#1247108

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Ticket Areas so that agents with no tickets/projects assigned can be hidden from the Agent/Teams listsAgents & teamsNeeds configuration2.232.1#1245963

Improvement — an existing feature extended, adjusted or polishedA setting has been added to stop zero value sales order lines from being able to be invoicedSales & purchasing·Billing & invoicingNeeds configuration2.232.1#1240281

Improvement — an existing feature extended, adjusted or polishedA setting has been added to allow a default Item/Product to be used for MilestonesProjects·Stock & inventoryNeeds configuration2.232.1#1239048

New feature — a capability that did not exist beforeAdded the option to override Supplier in Ready for PurchasingSales & purchasing2.232.1#1237914

Improvement — an existing feature extended, adjusted or polishedAn option has been added to Recurring Invoice configuration to be used to delay to start of automatic invoice creation until a specified time of dayBilling & invoicingNeeds configuration2.232.1#1237786

Improvement — an existing feature extended, adjusted or polishedMinor improvements have been made to the SFTP CSV Imports Integration and Ready For Purchasing.Integrations & sync·Sales & purchasing2.232.1#1236916

Improvement — an existing feature extended, adjusted or polishedA setting has been added to allow Invoice reminder emails to repeat until the invoice is marked as paidBilling & invoicing·NotificationsNeeds configuration2.232.1#1234458

New feature — a capability that did not exist beforeAdded MCP Tool Collections to the AI configurationAI features2.232.1#1203484

Improvement — an existing feature extended, adjusted or polishedServiceNow integration improvementsIntegrations & sync·ServiceNow2.232.1#1172825

Improvement — an existing feature extended, adjusted or polishedAdded a global setting to approval processes to exclude the assigned agent from CABsApprovalsNeeds configuration2.232.1#1145492

Improvement — an existing feature extended, adjusted or polishedA new setting has been added to split the Milestone table in the "Ready for invoicing" list into Labor and Value based MilestonesProjects·Billing & invoicingNeeds configuration2.232.1#1141057

Improvement — an existing feature extended, adjusted or polishedProduct Bundles can now contain fixed quantity Products for QuotesQuotes & opportunities·Stock & inventory2.232.1#1133063

Improvement — an existing feature extended, adjusted or polishedAdded the ability to disable user matching for the Virima integrationIntegrations & sync·VirimaNeeds configuration2.232.1#1132750

New feature — a capability that did not exist beforeAdded preferred name and middle name fields to usersUsers & customers2.232.1#1124360

New feature — a capability that did not exist beforeYou can now take scheduled snapshots of distribution list membersNotifications2.232.1#1123730

Improvement — an existing feature extended, adjusted or polishedDynamic Field Value Visibility can now be configured in groupsCustom fieldsNeeds configuration2.232.1#1119973

Improvement — an existing feature extended, adjusted or polishedAdded a setting to search KB Article tags when using AI searchAI featuresNeeds configuration2.232.1#1102170

New feature — a capability that did not exist beforeAdded Meta words to Knowledgebase ArticlesKnowledge base2.232.1#1098941

New feature — a capability that did not exist beforeAdded the ability to use OAuth2.0 for the Okta IntegrationIntegrations & sync·Okta2.232.1#1091322

Improvement — an existing feature extended, adjusted or polishedAdded a new setting to specify a custom error message for when validation of a custom date field fails.Custom fieldsNeeds configuration2.232.1#1088929

Bug fix — something was broken and now worksNew setting has been added to Split Invoices into Invoices and Credit Notes Tabs under Customers, Sites and Top LevelsPermissions & access·Service catalogue2.232.1#1069352

New feature — a capability that did not exist beforeAdded AI Abilities to Configuration > AIAI features2.232.1#1066916

New feature — a capability that did not exist beforeAdded the Virima ViVID Diagram as a ticket tabTickets·Assets & CMDB·Virima2.232.1#1026940

New feature — a capability that did not exist beforeAdded the ability to filter Tickets by Date created, Last updated and Target date fields when searchingTickets·Search2.232.1#1005024

Improvement — an existing feature extended, adjusted or polishedAdded Middle-Button mouse click functionality for Assets within the Related Assets tab within TicketsAssets & CMDB2.232.1#1000820

Improvement — an existing feature extended, adjusted or polishedAdded a setting to each approval process to hide auto approvals from usersApprovalsNeeds configuration2.232.1#967400

Improvement — an existing feature extended, adjusted or polishedAdded the ability to add pro-rata records to the current period when changing quantity after the next creation dateContracts2.232.1#832811

New feature — a capability that did not exist beforeThere is now an option to auto populate the Purchase Order Number field on a ticket when a purchase order is created from a sales order which is linked to the ticketSales & purchasing·TicketsNeeds configuration2.232.1#781967

Improvement — an existing feature extended, adjusted or polishedYou can now specify an items sales currencySales & purchasing·Billing & invoicing2.232.1#663272

Improvement — an existing feature extended, adjusted or polishedAdded automatic hyperlinks for more entities in reportsDashboards & reporting2.232.1#283268

New feature — a capability that did not exist beforeAdded a new filter to the Activity Feed to filter activity to the Team that the logged in Agent is a member ofDashboards & reporting·Agents & teams2.232.1#235733

Bug fix — something was broken and now worksFixed an issue with widgets not refreshing when switching between different records of the same entityDashboards & reporting2.232.2#1248753

Improvement — an existing feature extended, adjusted or polishedAdded more mappable fields to the Armis integration, and you can now apply filtersIntegrations & sync·Assets & CMDB·Armis2.232.7#1247080

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1247108

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1245963

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1240281

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1239048

New feature — a capability that did not exist before
2.232.1#1237914

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1237786

Improvement — an existing feature extended, adjusted or polished
2.232.1#1236916

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1234458

New feature — a capability that did not exist before
2.232.1#1203484

Improvement — an existing feature extended, adjusted or polished
2.232.1#1172825

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1145492

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1141057

Improvement — an existing feature extended, adjusted or polished
2.232.1#1133063

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1132750

New feature — a capability that did not exist before
2.232.1#1124360

New feature — a capability that did not exist before
2.232.1#1123730

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1119973

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1102170

New feature — a capability that did not exist before
2.232.1#1098941

New feature — a capability that did not exist before
2.232.1#1091322

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#1088929

Bug fix — something was broken and now works
2.232.1#1069352

New feature — a capability that did not exist before
2.232.1#1066916

New feature — a capability that did not exist before
2.232.1#1026940

New feature — a capability that did not exist before
2.232.1#1005024

Improvement — an existing feature extended, adjusted or polished
2.232.1#1000820

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.232.1#967400

Improvement — an existing feature extended, adjusted or polished
2.232.1#832811

New feature — a capability that did not exist before
Needs configuration
2.232.1#781967

Improvement — an existing feature extended, adjusted or polished
2.232.1#663272

Improvement — an existing feature extended, adjusted or polished
2.232.1#283268

New feature — a capability that did not exist before
2.232.1#235733

Bug fix — something was broken and now works
2.232.2#1248753

Improvement — an existing feature extended, adjusted or polished
2.232.7#1247080