Version 2.226 — Halo Release Notes

New feature — a capability that did not exist before
2.226.1#736489

Fixed an issue with legacy licencing

2.226.32.220.48#1191666

Improved the pagination in the integrator for the Armis integration

2.226.32.220.49#1192350

Fixed an issue with StreamOne Ion

2.226.52.220.50#1198419

Fixed an issue with incoming email performance

Performance

2.226.92.220.65#1208206

Bug fix — something was broken and now works
2.226.92.220.65#1208044

Fix a backwards compatibility issue with the Halo DB Lookup Service

2.226.92.220.65#1207969

Improvements to display of radio CFs

2.226.12.220.61#1191390

Fixed an issue with saving a holiday on the calendar

2.226.12.220.61#1191130

Fixed some fields being hidden for notifications of type "Manager of the recipient of the ticket"

2.226.12.220.61#1190068

Resolved an issue with appointments failing to be removed from Halo when they are removed from Outlook (relating to webhooks only)

2.226.12.220.61#1189885

Fixed a visual bug with the OpenAI logo on action AI improvement

2.226.1#1189771

Fixed an issue with the KB icon in dark mode

2.226.12.220.61#1189736

Fixed filtering Status column within non-ticket entities when using custom column profiles

2.226.12.220.61#1189714

Fixed an issue with searchable global settings not displaying their label correctly

2.226.12.220.61#1189453

Fixed an issue when grouping Agents by their Status in the tree view

2.226.12.220.61#1188876

Fixed issue with loading tickets and sites when using site contacts

2.226.1#1188806

Fix issue with changing the date range on a dashboard not updating the results

2.226.12.220.61#1188760

Improved the colour of the AI Search toggle icon when using dark mode

2.226.12.220.61#1188718

Fixed an issue where a field label would fail to load in approval processes configuration.

2.226.1#1188616

Fixed an issue with Service runbook variables not appearing

2.226.1#1188593

Fixed an issue with not being able to set tickets viewed as the default for the activity feed

2.226.1#1188564

Fixed an issue that prevent RAG charts from being printed to PDF

2.226.12.220.61#1188558

Increased page size for Armis integration to speed up imports

Performance

2.226.12.220.61#1188548

Fixed an issue with Ticket Type runbook variables not showing

2.226.1#1188540

Resolved an issue with updating Clients causing an error when pushing the Address data to Xero

2.226.12.220.61#1188467

Fixed a minor issue where the atablename field would not be saved to the audit table when changing an agent's roles

2.226.1#1188151

Fixed issue relating to access control with data sources

Security

2.226.12.220.61#1187977

Minor update to the API documentation to reflect the new rate limit

2.226.12.220.61#1187895

Fixed a bug where field groups would render despite no fields being set to visible.

2.226.12.220.101#1187872

Resolved an issue with Alerts for Addigy failing to be created with an associated Device/Asset

2.226.12.220.61#1187867

Resolved an issue with a warning incorrectly showing when editing Products/Items and the Xero integration is enabled

2.226.1#1187482

Fixed an issue where custom buttons aren't shown when quote button visibility restrictions are applied

2.226.1#1186992

Fixed an issue with syncing purchase orders to Dynamics Business Central

2.226.12.220.61#1186984

Improvements to 'Show multiple pages split by field groups'

2.226.12.220.61#1186856

Updated the link to Automated Tickets within the Backend Service Monitoring area

2.226.12.220.61#1186751

Resolved an issue with merging Customers with Ticket Type restrictions in place

2.226.12.220.61#1186701

Fixed an issue with enabling the integrator for Microsoft Teams Shift imports

2.226.12.220.61#1186256

Fixed a rare issue syncing purchase orders to Dynamics Business Central

2.226.1#1186224

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.1#1186208

Updated the API Documentation for the /Attachment endpoint

2.226.1#1186207

The rate used for distance will now allow 3 decimal places

2.226.12.220.61#1186188

Fixed an issue where line breaks were ignored when importing actions from Jira

2.226.12.220.61#1185957

Fixed an issue where read only action field values could be updated by automations

2.226.12.220.61#1185585

Fixed an issue with the incorrect budgets showing when editing through the ticket list view

2.226.1#1185494

Improved the display of the resolution target column for tickets that are on hold

2.226.12.220.61#1185444

Performance improvements to the Microsoft Entra integration import

Performance

2.226.12.220.47#1185219

Fixed an issue when importing subscriptions from StreamOne ION integration could fail in some cases

2.226.12.220.47#1185180

Fixed an issue with Ticket Type event triggers

2.226.1#1185090

Resolved an issue with the Attendee list failing to update when using the Scheduler functionality with the Exchange/Graph Calendar integration

2.226.1#1185086

Fixed an issue with deleting field groups

2.226.12.220.61#1185041

When viewing the Invoice list on a Contract, the list will now include Invoices using the line level Contract property

2.226.1#1185038

Improvements to single feedback/survey functionality

2.226.12.220.61#1185018

Fixed an issue with inactive SLAs showing in config

2.226.1#1184572

Updated Account Suspension Contact information

2.226.12.220.61#1173954

Fixed an issue with automated tickets not creating for asset warranty expiry within the configured days

2.226.1#1173733

Fixed an issue with setting dynamic list custom fields using $-faultid in template configuration

2.226.12.220.61#1173613

Fixed a language pack error with agent mailbox creation permissions.

2.226.1#1173604

Fixed an issue with user screen layout configuration

2.226.1#1173531

Fixed an issue where Tax could display incorrectly on Invoice PDFs when using multi-currency

2.226.1#1173433

Fixed a minor UI issue on action defaults

2.226.12.220.61#1173158

Fixed an issue where a 500 response could be returned when attempting to sync to Avalara with no address set

2.226.1#1172947

Fixed an issue where inactive lookup options would appear in Chat Bot input steps

2.226.12.220.61#1172837

Fixed an issue with pinning 2 tabs to the sidebar for users and sites

2.226.12.220.61#1172804

Fixed an issue where some Tickets would not be added to a Nurture Mail Campaign when using Dynamic Ticket Distribution Lists

2.226.12.220.61#1172792

Resolved an issue with the consignment's stock moved property being incorrectly saved when consiging devices to a site from a purchase order

2.226.1#1172728

Minor language pack improvement

2.226.1#1172696

Fixed a bug with end-user closure confirmation mandatory fields not being validated as non-empty

2.226.1#1172691

Improved error logging for the Pax8 integration when retrieving product details

2.226.12.220.61#1172633

Resolved an issue with the Recurring Invoice link for Sales Orders being removed when more than one person is editing a Sales Order at the same time

2.226.12.220.61#1172536

Fixed an issue connecting to integrations via a custom developer app

2.226.12.220.61#1172462

Fixed an issue where system messages in Live Chat could be used to populate a User's name or email address

Security

2.226.12.220.61#1172451

Improvements to Address Imports

2.226.12.220.61#1172322

Fixed an issue with attachment matching that prevented some attachments from being linked to tickets on creation.

2.226.12.220.61#1171837

Fixed an issue where linked items could not be set on an item

2.226.12.220.61#1171812

Fixed an issue where an error could be thrown when creating milestones

2.226.1#1171756

Fixed an issue with creating new reports that use the "Online Agents" data source

2.226.12.220.61#1171647

Resolved an issue with Addigy webhook errors failing to be reported

2.226.12.220.61#1171634

Fixed an issue with Ninja Device Site matching

2.226.12.220.61#1171150

Minor improvements to webhook processing in the LogMeIn Rescue integration

2.226.1#1171128

Fixed an issue with generating XLs for report builder reports that use agent permissions

2.226.12.220.61#1171124

Minor improvements to webhook processing in the SyncroMSP integration

2.226.1#1171102

Resolved an issue with Country and Region failing to show on the new Opportunity form

2.226.12.220.61#1171011

Fixed an issue with incoming Dynatrace Webhooks

2.226.12.220.61#1171004

Fixed an issue with agent initials not updating when the name of an agent was changed via the API.

2.226.1#1170993

Fixed the "log an incident" button not showing on asset-linked services when using the "view as user" option in the Service Catalogue, and fixed the default ticket user not being set

2.226.12.220.61#1170448

Added the general assets setting "Hide owning portfolios by default on Asset dependency diagrams"

Needs configuration

2.226.12.220.61#1170427

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1170424

Fixed an issue where pre-pay totals displayed on contracts were not formatted correctly

2.226.12.220.61#1170257

Fixed an issue when cloning linked Services

2.226.12.220.61#1169975

Fixed an issue with modifying articles when using the setting ''An Agent's access to view/edit Articles/FAQ Lists is controlled entirely by their FAQ List access level''

2.226.1#1169928

Resolved an issue with the Event "Estimate Exceeded" failing to fire when adding time to Tickets and firing multiple times when merging tickets

2.226.12.220.61#1169926

Fixed an issue using the "Quick link" with certain dollar variables

2.226.12.220.61#1169878

Improvements to Access Control inheritance when cloning Assets

2.226.12.220.61#1169753

Fixed an issue with not being able to search for bills by supplier name

2.226.1#1169710

Fixed an issue with using change collision detection when also preventing logging tickets during change freeze periods

2.226.12.220.61#1169330

Fixed user import failing to match site or client due to whitespace in site or client name

2.226.12.220.61#1169240

Fixed an issue where client organisation permissions were applying to bills

2.226.12.220.61#1169239

Resolved an issue with Tickets created from webhooks and integrations failing to match Users correctly when creating Feed records

2.226.1#1168911

Updated the default connection type for the Halo Asset Discovery integration.

2.226.1#1168905

Fixed an issue with end user closure confirmation

2.226.1#1168736

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.1#1168688

Improved performance when loading runbooks

Performance

2.226.12.220.61#1168537

Fixed an issue where $-AGENTQUOTECOUNTERSIGNATURE would populate with the incorrect Agent signature

2.226.1#1168109

Updated a setting label in User General Settings

2.226.12.220.61#1167547

Performance improvements when loading ticket types, field groups and actions

Performance

2.226.12.220.61#1167546

A configuration option has been added to the Microsoft Dynamics Business Central Integration so that the Halo Invoice ID can be used as the Invoice Number

Needs configuration

2.226.1#1167393

Resolved an issue with using Discounts on Invoice Lines that are linked to Software/Licence Records when using the linked records Price

2.226.12.220.61#1167325

A column has been added to the Recurring Invoice Line table for Discount, if applicable

2.226.12.220.61#1167283

Resolved an error thrown when creating Alerts for the Barracuda Integration

2.226.12.220.61#1167250

Fixed an issue with Tax not applying to Dynamics Business Central POs in some cases

2.226.1#1167223

Resolved an issue with Quantity On Hand always being upated by Halo when pushing updates to Inventory Items to Quickbooks

2.226.12.220.61#1167220

The Invoice Creation Trace will now contain extra details relating to labour included

2.226.1#1157146

Improvements to search routing for services with linked assets

2.226.12.220.61#1157060

Fixed an issue with showing pre-pay balance and contract balances on tickets

2.226.1#1156982

Fixed an issue with alerts imported from SentinelOne returning an empty summary

2.226.12.220.61#1156757

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1146701

Improved the hint for the notification setting 'Do not send me notifications which I triggered'

2.226.1#1146681

Fixed an issue where client and site variables were not populated in PDF Template filename overrides when sending an invoice

2.226.12.220.61#1146615

Fixed an issue when pressing escape when editing a workflow step

2.226.12.220.61#1146275

The height and/or width of a chart can now be specified when used in a PDF or email by using the following format: $REPORT123CHART{MAXWIDTH:100|MAXHEIGHT100}

2.226.1#1146219

Improved error messages returned from the API for invalid inputs

2.226.12.220.61#1146169

Fixed an issue where ftickettags was not updated in the faults table when tags are updated through an action

2.226.12.220.61#1145751

Added the ability to hide the 'New' service button

Needs configuration

2.226.12.220.61#1145470

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1145447

The role ID field for SailPoint is now configurable

Needs configuration

2.226.1#1145312

Fixed an issue where Hubspot sync options did not appear for some fieldmapping types

2.226.12.220.61#1145220

Failed XLS/CSV imports of Custom Table data will now show an error in the UI

2.226.1#1144542

New feature — a capability that did not exist before
2.226.12.220.61#1144138

Fix an issue with the Freshdesk first response import.

2.226.12.220.61#1144049

Fixed an issue where the Follower field wouldn't display on actions

2.226.1#1143769

Improvement — an existing feature extended, adjusted or polished
2.226.1#1143591

Fix a rare issue where recurring invoices may be merged when set to invoice separately

2.226.12.220.61#1142877

Fixed an issue with HubSpot contact and customer field mappings where certain fields failed to sync to HubSpot correctly

2.226.12.220.61#1142205

Fixed an issue with config tracking changes to asset type relationship restrictions

2.226.12.220.61#1141621

Fixed an issue with importing Item supplier fields via XLS

2.226.12.220.61#1141470

Fixed an issue with configuring ticket list widgets for opportunity areas

2.226.12.220.61#1141017

Added lastupdate as an Advanced Search field on the Users Endpoint

2.226.1#1140941

Added Risk Score as an available criteria when setting up approval process rules.

Needs configuration

2.226.1#1140170

Fixed an issue with overriding the service user setting against user records

2.226.1#1139816

Fixed an issue where $-PERIODSTARTDATE and $-PERIODENDDATE variables would populate incorrectly for some timezones

2.226.12.220.61#1138578

Fixed an issue applying invoice PDF overrides

2.226.12.220.61#1137691

Fixed an issue with loading custom field values in the portal when using client restrictions on the custom field config.

2.226.1#1136874

You can now restrict what pipeline stages show in kanban view on ticket/opportunity areas

Needs configuration

2.226.1#1136828

Fixed an issue where Knowledge Base FAQs wouldn't appear

2.226.12.220.61#1134042

Fixed a bug where last action date wouldn't update when tickets are merged and unmerged.

2.226.1#1134013

Improvement — an existing feature extended, adjusted or polished
2.226.1#1133631

Corrected multiple occurrences of same spelling mistake within the language pack.

2.226.1#1130423

Fixed a time zone DST issue with recurring shifts and appointments

2.226.1#1128546

Added $ Variables for Impact and Urgency levels on tickets

2.226.1#1127644

Added Webhook verification handshakes to integration runbooks

2.226.1#1126817

Fixed an issue with using dates in database lookups

2.226.12.220.61#1125430

Fixed an issue when it wasn't possible to add an item from a sales order to an existing purchase order if the purchase order already had a non-receivable item

2.226.12.220.61#1123742

Fixed an issue with Agent Booking when logging a ticket on the Self-Service Portal as an anonymous user

2.226.1#1123005

The UI import for Halo Asset Discovery now handles custom table mappings

2.226.1#1122846

Improvement — an existing feature extended, adjusted or polished
2.226.1#1122088

Clarified the selection text on new AI Suggestions

2.226.1#1121939

Added improved logging and updates for Ready for invoicing

2.226.1#1120085

Improvement — an existing feature extended, adjusted or polished
2.226.1#1111350

Added hover tooltips to system multi-select field values

2.226.1#1108499

New feature — a capability that did not exist before
2.226.1#1107396

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1107208

Fixed issue with column profiles not showing when leave the New Opportunity screen

2.226.12.220.61#1106955

Fixed inbound HubSpot sync failing to map to quote and deal line custom fields correctly

2.226.12.220.61#1105942

Added custom layout profiles for Supplier

2.226.1#1104774

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.1#1102241

Fixed a spelling mistake with the default teams message.

2.226.1#1102126

Resolved an issue with Recurring Invoice automatic increases becoming active one period after the expected period

2.226.1#1101891

Improvements to Agent/User mappings for Active Directory

2.226.1#1096340

Logging for the OpenSearch integration now includes the request and response body

2.226.1#1094873

New feature — a capability that did not exist before
2.226.1#1094296

The key_copy json property is now returned when creating new KB Articles

2.226.1#1092640

When receiving stock on purchase orders the remaining "quantity to receive" is now synced to Dynamics Business Central

2.226.1#1087128

New feature — a capability that did not exist before
2.226.1#1086465

New feature — a capability that did not exist before
Needs configuration
2.226.1#1081843

Removed redundant delete button from sales mailbox emails for non-admins and optimised loading

Performance

2.226.12.220.61#1075171

Added the ability to hide the resolution button on the Call Screen until a Call Script has been used

Needs configuration

2.226.12.220.61#1072461

Updated the label for the Auth Token/API Key field in the Twilio for SMS integration

2.226.1#1064559

Added an action system use to convert a prospect into a customer

2.226.1#1063371

Agents can now reply to other CRM Notes to create a thread on all entities which support notes

2.226.1#1062071

Updated the runbook flow chart designer so that End (Success) steps now appear green.

2.226.1#1060056

New feature — a capability that did not exist before
2.226.1#1057775

Fixed an issue with dynamic list multi select fields not being set on XLS imports

2.226.12.220.61#1057610

Supplier Reference will now be included in searches made using Tickets

2.226.1#1051020

Added settings to hide the KB Clone button when using article drafts, and to hide the Generate PDF button when viewing an outdated draft.

Needs configuration

2.226.1#1045082

Improvement — an existing feature extended, adjusted or polished
2.226.1#1043605

Added Approval Status (fchangestatus) as an available field within a column profile

2.226.1#1042918

Added an option on Items to override the parent project template when creating projects on Sales Orders

Needs configuration

2.226.1#1037295

Fixed a visual bug where report group headings would render above the table header.

2.226.1#1037030

Added additional logging to the CSP Consumption data import

2.226.1#1028877

Added a column to agent-team membership tables to display when a membership has been inherited from an integration.

2.226.1#1027104

New feature — a capability that did not exist before
2.226.1#1024206

Improvement — an existing feature extended, adjusted or polished
2.226.1#1023579

Added Service Status Note as an available field when creating ticket templates.

2.226.1#1021870

A new setting has been added to allow CRM notes from related sites and users to be displayed on the client record

Needs configuration

2.226.1#1017180

Improvement — an existing feature extended, adjusted or polished
2.226.1#1009360

The asset and mobile tabs on the Jamf integration now only import their respective entities

2.226.1#1001843

The rich text fields on the article draft have been updated to allow the 'paragraph formatting' buttons.

2.226.1#1001251

You can now enable collision detection for Knowledge Base Article editing

Needs configuration

2.226.1#1000697

New feature — a capability that did not exist before
2.226.1#996169

You can now use the $-UNSUBSCRIBELINK variable in emails sent directly from a Distribution List using the "Individual" sending method

2.226.1#979877

Improvement — an existing feature extended, adjusted or polished
2.226.1#965760

Added the ability to leave a comment with a positive rating on a KB article. Added the ability to leave a comment on a KB article without rating it.

2.226.1#962935

Fixed an issue where Contract matching wouldn't display on Billing Plan templates with Travel charge rates

2.226.12.220.61#962796

Added "Other Uses" for Ticket Custom Tabs

2.226.1#957496

Fixed an issue with using dynamic SQL multi-select values in database lookups

2.226.12.220.61#952072

Prevented infinite loop detection threshold from being set greater than 10000.

2.226.1#920320

Added 'Response Time Left' and 'Resolution Time Left' option to Ticket Column profiles

2.226.1#909568

New feature — a capability that did not exist before
2.226.1#882075

Improvement — an existing feature extended, adjusted or polished
2.226.1#821083

New feature — a capability that did not exist before
2.226.1#815022

When an asset is deactivated by being deleted in Ninja, the linked Ninja ID is now cleared

2.226.1#793803

Added view metrics for news articles in the agent and user portals. This requires Knowledge Base Ratings not to be hidden and Knowledge Base Voting not to be disabled to be visible within the user portal.

Needs configuration

2.226.1#762163

Improvement — an existing feature extended, adjusted or polished
2.226.1#692647

New feature — a capability that did not exist before
2.226.1#514561

Changes made to login audit records

2.226.1#500132

A Ticket Area option has been added for "Tickets + Projects + CRM"

2.226.1#397102

Added a $ Variable for the first names of approvers in an approval process.

2.226.1#207716

Fixed a list loading loop on v2.226.1

2.226.22.220.61#1192678

Fixed an issue with SFTP CSV Imports not being able to save in some cases

2.226.3#1195908

Fixed an issue caused by changing the "Cancel emails for Recipients who are removed from the Recipient Distribution List" setting in Mail Campaigns

2.226.32.220.61#1194939

Fixed an issue with displaying additional user information when creating tickets on behalf of another user

2.226.3#1194828

Improvements to the Approval Status column

2.226.3#1194801

Fixed an issue with Entra Id dynamic site mappings

2.226.3#1194201

Fixed a visual bug where report dropdown filters would appear behind the header of the report table

2.226.3#1194128

Fixed a minor issue with attachments

2.226.3#1193718

Fixed an issue with saving agent records

2.226.3#1193700

Fixed an issue loading the home page when using a dashboard with filters

2.226.3#1193063

Resolved an issue with Recurring Invoice automatic increases becoming active one period after the expected period

2.226.4#1198942

Added Service Status Note as an available field when creating ticket templates.

2.226.4#1198578

Fixed minor issues with the new SFTP CSV Imports

2.226.4#1198034

Fixed issues with the CSP user import

2.226.4#1197844

Added the ability to leave a comment with a positive rating on a KB article. Added the ability to leave a comment on a KB article without rating it.

2.226.4#1197752

Fixed an issue with viewing custom fields as part of additional user information on the self service portal

2.226.4#1197663

Allowed configuration of the scope parameter that is sent in Single Sign-On requests when using the generic OIDC connection option

Needs configuration

2.226.4#1192832

Fixed an issue upgrading to 2.226

2.226.5#1201175

Fixed an issue with updating custom tables via attachment posts on runbooks

2.226.5#1200865

Added the ability to leave a comment with a positive rating on a KB article. Added the ability to leave a comment on a KB article without rating it.

2.226.5#1200231

Fixed an issue with invoice creation in Ready for Invoicing getting open connection errors inconsistently

2.226.5#1195954

Fixed an issue with upgrading to version 2.226

2.226.6#1202284

Fixed an issue with per action milestone billing failing in some caess

2.226.6#1201173

Fixed an issue with Child Tasks failing to create off projects

2.226.6#1193919

Fixed an issue when adding cost & price override to items

2.226.7#1203541

Fixed an issue with the ticket search wrongly showing tickets from different domains

2.226.8#1206063

2.226

New feature — a capability that did not exist beforeAdded Intermedia Contact Centre integrationIntegrations & sync·Telephony·Intermedia contact centre2.226.1#736489

Bug fix — something was broken and now worksFixed some invoice issuesBilling & invoicing2.226.92.220.65#1208044

Improvement — an existing feature extended, adjusted or polishedThe configuration option has been changed for Budget Calculation Type to include additional options.Billing & invoicingNeeds configuration2.226.1#1186208

Improvement — an existing feature extended, adjusted or polishedAdded the option to view the outbound logs instead of notification configuration when clicking a ticket's notification logNotifications2.226.12.220.61#1170424

Improvement — an existing feature extended, adjusted or polishedAdded a setting to use the updated new ticket screen on the mobile appTicketsNeeds configuration2.226.1#1168688

Improvement — an existing feature extended, adjusted or polishedMultiple minor changes made to Recurring InvoicesBilling & invoicing2.226.12.220.61#1146701

Improvement — an existing feature extended, adjusted or polishedAdded the ability to show a Service's Portal display name in listsService catalogue·User interfaceNeeds configuration2.226.12.220.61#1145447

New feature — a capability that did not exist beforeAdded access control for dashboard groups.Dashboards & reporting·Permissions & access2.226.12.220.61#1144138

Improvement — an existing feature extended, adjusted or polishedMultiple changes have been made to the Item/Product Stock tabStock & inventory2.226.1#1143591

Improvement — an existing feature extended, adjusted or polishedMail campaigns can now update the ticket/opportunity status upon completionNotifications·Tickets·Quotes & opportunities2.226.1#1133631

Improvement — an existing feature extended, adjusted or polishedAdded various custom functionality to campaignsNotifications2.226.1#1122088

Improvement — an existing feature extended, adjusted or polishedAdded distribution list snapshot timing for blast campaignsNotifications2.226.1#1111350

New feature — a capability that did not exist beforeYou can now map Cloud Tags & Cloud Properties in the Halo Asset Discovery Integration Integrations & sync·Assets & CMDB·Halo Asset Discovery2.226.1#1107396

Improvement — an existing feature extended, adjusted or polishedAdded a field to determine how assets are assigned a site when imported from QualysIntegrations & sync·Assets & CMDB·QualysNeeds configuration2.226.12.220.61#1107208

Improvement — an existing feature extended, adjusted or polishedAdded an option to only return the KB Article with a matching ID when searchingKnowledge baseNeeds configuration2.226.1#1102241

New feature — a capability that did not exist beforeAdd a temperature setting to Virtual Agents to control the variance of the outputAI features2.226.1#1094296

New feature — a capability that did not exist beforeYou can now add opportunity contacts directly to distribution listsQuotes & opportunities·Notifications2.226.1#1086465

New feature — a capability that did not exist beforeAdded the option to display services and categories as one list in the self-service portal catalogueService catalogueNeeds configuration2.226.1#1081843

New feature — a capability that did not exist beforeAdded the ability to map users to sites dynamically in Entra ID and CSP integrationsIntegrations & sync·Users & customers·Microsoft Entra·Microsoft CSP2.226.1#1057775

Improvement — an existing feature extended, adjusted or polishedAdded additional export/import functionality to custom tablesCustom fields2.226.1#1043605

New feature — a capability that did not exist beforeAdded the ability to import new runbooks from JSONWorkflows & automation2.226.1#1024206

Improvement — an existing feature extended, adjusted or polishedUpdating how ship to info is built for syncing to Ingram MicroIntegrations & sync·Ingram Micro2.226.1#1023579

Improvement — an existing feature extended, adjusted or polishedYou can now apply Dashboard filters to Ticket widgetsDashboards & reporting·Tickets2.226.1#1009360

New feature — a capability that did not exist beforeAdded a pronouns field to agentsAgents & teams2.226.1#996169

Improvement — an existing feature extended, adjusted or polishedAn API only field has been added that can be used to make Knowledge Base articles unable to be edited from the application UIKnowledge base2.226.1#965760

New feature — a capability that did not exist beforeAdded the ability to display additional user information when creating tickets on the Self Service PortalTickets·Users & customers2.226.1#882075

Improvement — an existing feature extended, adjusted or polishedAdditional data has been added to records when Custom Table rows are editedConfiguration management2.226.1#821083

New feature — a capability that did not exist beforeThe SFTP CSV Import integration is available alongside additional functionalityIntegrations & sync2.226.1#815022

Improvement — an existing feature extended, adjusted or polishedCustom Field hints can be now be displayed using a hover iconCustom fields·User interface2.226.1#692647

New feature — a capability that did not exist beforeAdded Attachment as a custom field type for ticketsCustom fields·Tickets2.226.1#514561

New feature — a capability that did not exist before
2.226.1#736489

Bug fix — something was broken and now works
2.226.92.220.65#1208044

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.1#1186208

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1170424

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.1#1168688

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1146701

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1145447

New feature — a capability that did not exist before
2.226.12.220.61#1144138

Improvement — an existing feature extended, adjusted or polished
2.226.1#1143591

Improvement — an existing feature extended, adjusted or polished
2.226.1#1133631

Improvement — an existing feature extended, adjusted or polished
2.226.1#1122088

Improvement — an existing feature extended, adjusted or polished
2.226.1#1111350

New feature — a capability that did not exist before
2.226.1#1107396

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1107208

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.1#1102241

New feature — a capability that did not exist before
2.226.1#1094296

New feature — a capability that did not exist before
2.226.1#1086465

New feature — a capability that did not exist before
Needs configuration
2.226.1#1081843

New feature — a capability that did not exist before
2.226.1#1057775

Improvement — an existing feature extended, adjusted or polished
2.226.1#1043605

New feature — a capability that did not exist before
2.226.1#1024206

Improvement — an existing feature extended, adjusted or polished
2.226.1#1023579

Improvement — an existing feature extended, adjusted or polished
2.226.1#1009360

New feature — a capability that did not exist before
2.226.1#996169

Improvement — an existing feature extended, adjusted or polished
2.226.1#965760

New feature — a capability that did not exist before
2.226.1#882075

Improvement — an existing feature extended, adjusted or polished
2.226.1#821083

New feature — a capability that did not exist before
2.226.1#815022

Improvement — an existing feature extended, adjusted or polished
2.226.1#692647

New feature — a capability that did not exist before
2.226.1#514561