Version 2.224 — Halo Release Notes

Resolved an issue with an error being shown when invoicing a Sales Order line that has multiple downpayment records associated

2.224.12.220.92.208.117#1127705

Prevented integrator schedules from being automatically set to a higher frequency when explicitly set to run on a lower frequency than the default

2.224.12.220.102.208.118#1125630

Fixed issues with imported records timing out on long-running DB Integrator imports

2.224.12.220.102.208.118#1124636

Fixed a "UserChange cannot be tracked" error when importing users on the integrator

2.224.12.220.102.208.118#1124047

Fixed an issue that can occur when sending emails via SMTP

2.224.12.220.102.208.118#1110104

Improved loading tickets with related sales orders

Performance

2.224.12.220.232.208.123#1129808

Performance improvements for the loading of notifications

Performance

2.224.12.220.312.208.124#1125905

Fixed an issue with the /RemoteSession endpoint

2.224.12.220.352.208.132#1169748

New feature — a capability that did not exist before
2.224.12.220.11#1125135

Fixed an issue with new child tickets not setting client and site correctly in some cases

2.224.12.220.12#1130503

Added a boolean property "_disable_extra_matching" to the Users endpoint to disable username/email matching on existing users when posting with "_match_thirdparty_id" or "new_external_link" set

Needs configuration

2.224.12.220.132.208.131#1137790

Fixed an issue with incorrect fields showing on the SMS settings page

2.224.12.220.21#1127095

Fixed an issue with outbound syncs to IT Glue Configurations not including some attribute properties in some cases

2.224.12.220.212.208.131#1127014

Changes have been made to the URL format used when importing Users with Entra Integrations so that User properties can be filtered at the same time as using Azure Group filters

2.224.12.220.21#1126317

Fixed an issue validating mandatory rich text fields on assets

2.224.12.220.21#1126077

Fixed an issue where deleting a User Role did not also remove the corresponding record from the External Link table

2.224.12.220.21#1126039

Removed customer specific logging

2.224.12.220.212.208.131#1125780

Fixed an issue cloning assets that have linked services

2.224.12.220.21#1125226

Fixed an issue where dates imported from a spreadsheet could come through as null

2.224.12.220.21#1125064

Fixed an issue with the incorrect relationship type getting set for Owning CIs

2.224.12.220.212.208.131#1125002

Fixed an issue with fields being set incorrectly when automatically creating a business application instance.

2.224.12.220.21#1124976

Resolved an issue with deferred revenue recognition for prepay invoice lines recognising more than there is available for recognition

2.224.12.220.212.208.131#1124900

Fixed an issue with the calculation of Tax and Gross totals on invoices when using AST and inactive invoice lines.

2.224.12.220.212.208.131#1124879

An additional option has been added to the Device Field Mappings for NinjaOne so that a calculated Serial Number can be used

Needs configuration

2.224.12.220.212.208.131#1124841

Fixed an issue where Exchange Calendars wouldn't authenticate correctly

2.224.12.220.212.208.131#1124478

Invoices can now be searched by uniquely generated type ID if configured to be used as the Invoice ID

Needs configuration

2.224.12.220.21#1124151

Added a setting to select the method to determine the Accepted Status of Optional Quote Lines that have been added from another Quote

Needs configuration

2.224.12.220.21#1123592

Performance improvements when saving entities that use criteria groups

Performance

2.224.12.220.212.208.131#1123223

Fixed an issue where Addigy button on devices wouldn't display correctly

2.224.12.220.21#1123088

The CSP Invoice list will now only show Fully Billed as "True" for Invoices that have been fully imported

2.224.12.220.21#1123050

Fix an issue with importing Google mail in some cultures

2.224.12.220.212.208.131#1122982

Fixed an issue with the dependencies tab not showing

2.224.12.220.212.208.131#1122978

Fixed an issue where the 'hide from ticket header' setting also hid appointment completion button

2.224.12.220.21#1122752

Fixed an issue where multiple runbook failures occurring between task scheduler scans would send more than one notification

2.224.12.220.212.208.131#1122702

Fixed an issue when cloning services if you have a group of service subscribers set

2.224.12.220.21#1122685

Fixed the AI Emotion Detection Runbook link opening the runbook for the incorrect connection type

2.224.12.220.212.208.131#1121918

Fixed an issue where users could be added as site contacts multiple times before saving

2.224.12.220.212.208.131#1121678

Fixed an issue which could cause an error to be thrown when adding static distribution list users

2.224.12.220.212.208.131#1121600

Fixed an issue where setting a primary asset does not update related business applications as expected

2.224.12.220.21#1121581

Fixed a possible error in the scheduling service when running on some EU culture settings

2.224.12.220.21#1121574

Send Tax as new line for Sage Intacct is now available for AR and AP invoices

2.224.12.220.21#1121568

Minor performance enhancement when retrieving an individual device

Performance

2.224.12.220.21#1121143

Resolved an issue in multiple areas where only the first 1000 items would show in a list

2.224.12.220.21#1120763

Fixed an issue with loading the scheduled time when loading up a schedule on a report, template, etc.

2.224.12.220.21#1120354

Fixed an issue where Asset field mappings may not be applied correctly when using Asset Type Rules

2.224.12.220.21#1119986

_dont_fire_automations can now be specified as an Invoice Line property so that it can be used in a POST to the /updatelines endpoint

2.224.12.220.212.208.131#1119390

Resolved an issue with a config option incorrectly failing to show for User field mappings as part of the Entra/Azure integrations

2.224.12.220.21#1119374

Fixed an issue with time taken not being automatically populated when completing an appointment

2.224.12.220.212.208.131#1119298

Fixed an issue with customer trading names being incorrectly overwritten by other integrations

2.224.12.220.21#1118985

Fixed an issue with using dynamic multi-select fields in 'not equal to' dynamic field visibility

2.224.12.220.212.208.131#1118968

Resovled an issue with tax rate incorrectly setting to 0 for calculated lines

2.224.12.220.212.208.131#1118924

Resolved an issue with Occurrence Count failing to set for new Recurring Invoice lines

2.224.12.220.212.208.131#1118908

Improved the resellerError from TechData Reseller when searching products in the Etilize catalogue

2.224.12.220.21#1117762

Fixed an issue with report access tokens

Security

2.224.12.220.21#1117675

Fixed an issue with Pax8 token error handling

2.224.12.220.21#1117377

New feature — a capability that did not exist before
2.224.12.220.21#1117307

Resolved an issue with Downpayment invoices that are recognised from the Sales Order still showing up as requiring recognising in the Ready For Invoicing lists

2.224.12.220.212.208.131#1117275

Fixed an issue where a 500 could be returned when subscribing to a mailbox

2.224.12.220.212.208.131#1117229

Fixed an issue with loading periodic history tickets on contracts

2.224.12.220.21#1117196

Fixed an issue deleting certain lookup codes

2.224.12.220.21#1116723

Fixed an issue with restricting client from AI when using Halo's connection method

2.224.12.220.212.208.131#1116525

Fixed an issue with being unable to save holiday type allowances

2.224.12.220.212.208.131#1116350

Contract Recurring Invoices will now be able to be merged when using the configuration to merge Recurring Invoices

Needs configuration

2.224.12.220.21#1116168

Resolved an issue with updates made to appointments removing Calendly generated Teams URLs in some cases

2.224.12.220.21#1115819

Fixed an issue with Holiday allowances not updating on agent profile

2.224.12.220.212.208.131#1114963

Fixed an issue where Tiered Pricing on Items wouldn't apply to Recurring Invoice lines

2.224.12.220.21#1114564

New feature — a capability that did not exist before
2.224.12.220.21#1113624

Fixed an issue with updating Asset Change History values

2.224.12.220.212.208.131#1113364

Fixed in issue pasting sharable links into rich text editor fields when using Firefox

2.224.12.220.21#1113201

Fixed an issue where DattoRMM Sites couldn't be imported as Clients

2.224.12.220.21#1112471

Prevent delete of custom fields that are mapped to integration fields.

2.224.12.220.21#1111905

Fixed an issue with checking if an approver has approved in a previous step when added via delegation

2.224.12.220.21#1111320

Fixed an issue with billing rules extra filters display

2.224.12.220.21#1110421

Fixed an issue with posting actions through the background service

2.224.12.220.212.208.131#1109494

Fixed an issue with creating canned text for a specific agent

2.224.12.220.21#1107843

Fixed an issue with unsubscribing users from services when they log a ticket.

2.224.12.220.21#1106986

Fixed an issue with AI insights when using Opensearch

2.224.12.220.212.208.131#1103413

Improvements to asset filters

2.224.12.220.21#1103303

Resolve an open connection error on ticket actions.

2.224.12.220.212.208.131#1098514

Fixed an issue with KB articles showing in search results incorrectly.

2.224.12.220.212.208.131#1097724

Resolved an issue with the Action "Complete all appointments" failing to complete private appointments

2.224.12.220.21#1094890

Fixed an issue with ticket category group restrictions

2.224.12.220.21#1088453

Fixed an issue with the latest note displayed against approvals

2.224.12.220.212.208.131#1087232

Fixed an issue preventing the 'Convert this Prospect to a Customer' button from showing on a prospect opportunity.

2.224.12.220.212.208.131#1086686

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.12.220.21#1079113

New feature — a capability that did not exist before
2.224.12.220.21#1078207

Language pack improvements

2.224.12.220.212.208.131#1075289

Fixed an issue with clearing trial data

2.224.12.220.212.208.131#1066205

Sales Orders will not be automatically created for Approved Quotes until they are Countersigned (if enabled)

Needs configuration

2.224.12.220.21#1064186

Added the ability to map Memory information in the Halo Asset Discovery integration

2.224.12.220.21#1060098

Fixed an issue with slack notification messages

2.224.12.220.21#1048628

It is now possible for Administrators to update the Product/Item for a Sales Order Line

2.224.12.220.21#1021342

Fixed an issue where opportunity tickets created via email created new users instead of opportunity contacts/prospects

2.224.12.220.21#1017926

Fixed various issues with the "previous period" Chart Comparison option on reports, including a problem where the values would not match the correct labels

2.224.12.220.21#896310

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.21#882641

Added the ability to map relationship types for parent, child, and sibling assets in SCCM imports

2.224.12.220.21#786198

Fixed an issue with rich text fields on asset/site fields

2.224.12.220.22#1136164

Fixed an error when saving entities that use criteria groups, e.g. when modifying the field list of a ticket type

2.224.12.220.222.208.131#1131641

Fixed an issue with using the other 1-5 fields for user matching with single sign-on when multiple users have the same email address

2.224.12.220.22#1130965

Fixed an issue with OpenAI Virtual Agent erroring when using functions using the Assistants API

2.224.12.220.22#1130896

Resolved an error thrown when import Xero Customers

2.224.12.220.22#1128901

Resolved an error loading a device/ticket that has a related Addigy imported Asset/Device

2.224.12.220.22#1128573

Allowed SSO to work without the user having an email in the third-party in some cases

2.224.12.220.22#1124065

Fixed an issue adding quote lines from another quote

2.224.12.220.23#1139562

Fixed an issue with remaining holiday allowance not updating on agent profile after cancelling holiday

2.224.12.220.23#1138904

Fixed a permissions issue with using the edit service Halo API Action

2.224.12.220.23#1138855

Fixed an issue with loading Labour Ready for Invoicing

2.224.12.220.23#1131591

Bug fix — something was broken and now works
2.224.12.220.24#1140725

Minor adjustment to the update encryption function

2.224.12.220.24#1140681

Fixed issue with using the user other fields for SAML matching

2.224.12.220.24#1140627

Added a role ID field in SailPoint to determine the unique identifier for import entities

Needs configuration

2.224.12.220.26#1143327

Internal or maintenance work with no directly usable change
2.224.12.220.28#1145754

Fixed an issue with the $-LASTNONSYSTEMACTION variable using incorrect actions

2.224.12.220.31#1139991

Fixed a date formatting issue with counter date widgets on ticket dashboards

2.224.12.220.31#1139663

Fixed an issue where scheduled Shifts would generate with the incorrect date in some timezones

2.224.12.220.31#1139411

Charge Rate amounts will now allow 3 decimal places

2.224.12.220.312.208.131#1139239

Fixed an issue with allowed actions on ticket widgets when using action groups

2.224.12.220.31#1139136

Fixed an issue with importing assets through Halo Asset Discovery in certain cases

2.224.12.220.31#1138815

Fixed an issue with removing children from templates

2.224.12.220.31#1138709

Fixed a rare issue when searching for tickets using the ID

2.224.12.220.31#1138697

Fixed an issue with searching for a Ticket when logging quick time in certain cases

2.224.12.220.31#1138016

Fixed a minor language pack issue on FAQ Lists

2.224.12.220.312.208.131#1137956

Fixed an error that could occur when using Entra ID deltas on the DB integrator

2.224.12.220.31#1137848

Fixed a rare issue when using an action with system use set to “Delete My Appointments”

2.224.12.220.31#1137795

Fixed an issue which could prevent clients from being returned when top levels is disabled

2.224.12.220.31#1137710

Bug fix — something was broken and now works
2.224.12.220.31#1137672

Fixed an issue that could incorrectly prevent some holidays from being submitted

2.224.12.220.31#1137663

Fixed an issue with custom API method custom fields on the new ticket screen

2.224.12.220.31#1137601

Fixed issues with config tracking Google Workspace

2.224.12.220.31#1137571

Fixed an issue where Workflow rules could set Workflow steps incorrectly

2.224.12.220.31#1137303

The timing of the status change triggered by the approval setting "Status if start date has passed" will now be more accurate (within 2 minutes for hosted instances)

Performance

2.224.12.220.31#1136623

Fixed an issue where Quotation custom fields with customer visibility restrictions wouldn't display correctly

2.224.12.220.31#1136541

Fixed custom table rows being cleared when applying a ticket template

2.224.12.220.312.208.131#1135377

Fixed an issue where Billing Templates sometimes wouldn't add a Billing Plan Combination for all contracts

2.224.12.220.31#1134151

Fixed ticket list order not applying when ordering by Child Status

2.224.12.220.31#1133841

Fixed an issue with emails from the login screen

2.224.12.220.31#1133835

Fixed an issue where Sales Orders wouldn't display in Ready for Invoicing

2.224.12.220.312.208.131#1133377

Fixed an issue where Tax could display incorrectly on PDFs in some cases

2.224.12.220.31#1133370

Fixed an authentication error with Sage Business Cloud

2.224.12.220.31#1133362

Fixed an issue where a quote would be split into multiple Sales Orders when a customer is selected at line level despite the customer matching the one set at quote level

2.224.12.220.31#1132757

Fixed an issue where Virima devices would fail to match to users

2.224.12.220.31#1132748

Fixed dynamic field visibility criteria values for Ticket Type and User Role failing to transfer when pushing changes between instances

2.224.12.220.31#1132746

Fixed an issue where HubSpot wouldn't sync decimal numbers for some regions

2.224.12.220.31#1132715

Fixed a display issue with the Followers field on the new ticket screen

2.224.12.220.31#1132460

Resolved an issue with orphaned Customer Restrictions being left behind after deleting Custom Fields

2.224.12.220.31#1132152

Fixed an issue with using values of 0 or lower within risk scoring calculations

2.224.12.220.31#1132124

Fix error adding restrictions when editing roles

2.224.12.220.312.208.131#1132053

Resolved an error importing Subscriptions from the ALSO integration when using the in-application import

2.224.12.220.312.208.131#1131971

Resolved an issue with Automated Tickets creating each day for an entity when a Ticket Rule is applied on creation that applies a template to the Ticket

2.224.12.220.312.208.131#1131944

Fixed an issue with some KB articles not showing on FAQ lists

2.224.12.220.31#1131839

Resolved an issue with Reports failing to show grouped lines when the grouped column is using a Name different to the report column name

2.224.12.220.31#1131759

The URL parameter Client_IDs can now be used in the asset endpoint to return Assets/Devices for a set of Clients

2.224.12.220.31#1131714

Fixed a minor issue with Halo integrator

2.224.12.220.31#1131703

Fixed an issue with loading the deliveries tab on webhooks/runbooks in certain cases

2.224.12.220.31#1131610

Fixed default values not applying when adding a new row to a custom table

2.224.12.220.312.208.131#1131594

Fixed an issue where Users could access Services without sufficient Service Access Level permissions

2.224.12.220.31#1131583

Fixed a display issue with the open/closed ticket search filter when "show a multiselect field instead of checkboxes" is enabled

2.224.12.220.31#1131561

Fixed an issue with custom fields that are API lookups, where the 3rd-party API method returns an empty display property for a lookup

2.224.12.220.31#1131436

Fixed an issue with a field label in approval process configuration

2.224.12.220.31#1131369

Fixed a label issue with agreement configuration

2.224.12.220.31#1131033

Fixed misspelling in the agent timeout message

2.224.12.220.31#1130929

Fixed an issue with using the variable $risklevel in kanban view

2.224.12.220.31#1130657

Fixed an issue with specifying the reply to address for a distribution list

2.224.12.220.31#1130653

Shifted remove button to the right within selection modal screens

2.224.12.220.31#1130595

Fixed an issue with managing asset relationships

2.224.12.220.31#1130160

Fixed an issue with invoice total not being sortable on custom invoice column profiles

2.224.12.220.31#1130147

Fixed an issue where the 'Save as New' report button would be visible in circumstances where it should not be

2.224.12.220.31#1130111

Minor change to allow update of Action level Deferred Revenue fields

2.224.12.220.312.208.131#1130109

Resolved an issue with an additional minute showing for a prepay action when the balance is exceeded by one minute

2.224.12.220.312.208.131#1130078

Fixed existing users failing to link to agents when automatic linked user management is enabled

2.224.12.220.31#1129974

Fixed an issue where pagination would be incorrect for the ticket attachment table

2.224.12.220.31#1129868

Fixed a visibility issue with the 'Call on Microsoft Teams' button

2.224.12.220.31#1129835

Resolved an issue with only the first 50 Contracts loading when creating Ticket Rule criteria records

2.224.12.220.312.208.131#1129758

Fixed an issue with not being able to update translations

2.224.12.220.31#1129736

Fixed an issue when the Planning tab on Timesheets did not consider all day appointments

2.224.12.220.31#1129685

Resolved an issue with Deferred Revenue failing to process from the Ready For Invoice List

2.224.12.220.31#1129664

Resolved an issue relating to using Xero and Items with a blank Purchase Account, when creating the Item in Xero

2.224.12.220.312.208.131#1129658

Top Level changes to Customer records are now audited

2.224.12.220.312.208.131#1129624

Fixed issues with editing allowed asset type relationships

2.224.12.220.31#1129623

Fixed a rare issue when changing a chat step's action type

2.224.12.220.31#1129550

Fixed an issue with Dynamic Field Visibility on checkbox asset fields

2.224.12.220.31#1129509

Fixed issue with Articles under FAQ Group displaying

2.224.12.220.31#1129491

Fixed an issue with including Created By, Created Date, Last Updated, or Updated By in asset column profiles

2.224.12.220.31#1129392

Fixed issue with loading assets with rich text asset fields when canned text is disabled

2.224.12.220.31#1129371

Fixed an issue with AI duplication prevention

2.224.12.220.31#1129359

Added GUID to Action auditing

2.224.12.220.31#1129209

Fixed an issue with redelivering incoming integration webhooks

2.224.12.220.31#1129139

Added an option to set default End Date when raising Recurring Invoices from lines

Needs configuration

2.224.12.220.31#1128967

Removed the add to distribution button which was mistakenly displayed for supplier users

2.224.12.220.31#1128959

Fixed an issue where a Tickets User/Email address would not be updated if the User input these fields on a linked Chat after the Ticket was logged

2.224.12.220.31#1128885

Bug fix — something was broken and now works
2.224.12.220.31#1128873

Fixed a reporting service issue where agents without the "Can edit closed Tickets" permission were unable to print closed tickets

2.224.12.220.31#1128818

Fixed an issue with the default ticket source being inactive

2.224.12.220.31#1128784

Added an extra check/logging for document knowledge base scanning

2.224.12.220.31#1128772

Fixed a typo within the Xensam integration configuration page

2.224.12.220.31#1128711

Resolved a floating point calculation issue regarding Prepay/Contract calculations

2.224.12.220.312.208.131#1128480

Fixed an issue with the Azure Open AI virtual agents functions in Halo chat

2.224.12.220.31#1128470

Fixed an issue that could cause some NinjaOne assets not to import

2.224.12.220.31#1128396

Fixed an issue with navigating to another knowledge base article from a user link on the self service portal

2.224.12.220.31#1127785

Added the "Server Roles" field to Kaseya VSA X device field mappings

2.224.12.220.31#1127637

Improved the performance when viewing favourite services

Performance

2.224.12.220.31#1127592

Adjusted item access permissions visibility

2.224.12.220.31#1127548

Minor language pack improvement

2.224.12.220.31#1127316

Fixed visual issues with the chat pop-up and nav bar when viewing the self-service portal on mobile

2.224.12.220.31#1127188

Fixed the ITIL Type field not being updated when a rule changes ticket type

2.224.12.220.312.208.131#1127177

Adjusted the width of the Item ID column on product bundles

2.224.12.220.31#1126997

Fixed a rare rounding issue on invoice $-variables

2.224.12.220.312.208.131#1126202

Fixed an issue with Dynamics Business Central not automatically syncing PO lines on initial creation in some cases

2.224.12.220.31#1126096

Fixed an issue where custom buttons did not trigger runbooks on purchase orders

2.224.12.220.31#1126092

Fixed an issue where deleting sales orders left links on related purchase orders

2.224.12.220.31#1125952

Performance improvements to the syncing of alerts & threats from SentinelOne

Performance

2.224.12.220.31#1125937

Fixed an issue when determining the user of the ticket when creating child, parent, or related tickets through an action

2.224.12.220.31#1125891

Updated Budget Type guide link

2.224.12.220.312.208.131#1125781

Fixed an issue with setting QuickBooks Online payment terms

2.224.12.220.31#1125649

Kaseya VSA X Alerts will now be assigned to General User at the asset's site if a related asset is matched

2.224.12.220.31#1125155

Fixed an issue with service visibility when a site restriction is set

2.224.12.220.31#1124989

Added a new setting to enable background processing for invoice creation directly from the sales order detail screen

Needs configuration

2.224.12.220.31#1124818

Fixed an issue where asset and user list dollar variables populated on recurring invoices instead of generated invoices

2.224.12.220.31#1124764

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.31#1124694

Fixed an issue with invoices synced to Sage Intacct not showing as posted

2.224.12.220.31#1123811

Performance improvements when loading entities with criteria records

Performance

2.224.12.220.31#1123785

Minor performance improvements

Performance

2.224.12.220.31#1123733

Fixed an issue with Automatic Sales Tax from Xero not applying to Halo invoices

2.224.12.220.31#1123343

Fixed an issue with logging opportunities against prospects

2.224.12.220.31#1123316

Fixed an issue with the agent status colour when changing status

2.224.12.220.31#1123302

Added a setting to the email configuration to disable ticket status updates when an email fails to send

Needs configuration

2.224.12.220.31#1123270

Performance improvements for bulk email processing

Performance

2.224.12.220.31#1123257

Fixed the Swagger documentation for the Tickets and Actions endpoints

2.224.12.220.31#1122850

Fixed action emails failing to send when the ticket is changed to an end-user with a mailbox override whilst the action form is open

2.224.12.220.31#1122002

Fixed an issue with the asset resource booking setting 'Asset custom field filter' on the end user portal

2.224.12.220.31#1121928

Fixed an issue with viewing ticket lists on the portal as a supplier

2.224.12.220.31#1121584

Fixed an issue with approval fields not showing in the self-service portal

2.224.12.220.31#1121145

Fixed an issue with DattoRMM webhook config not showing

2.224.12.220.31#1120250

Fixed an issue preventing searching services with AI

2.224.12.220.31#1120111

Fixed an issue with billing plan filter criteria not working in rare cases

2.224.12.220.31#1119957

Fixed an issue where certain invoice columns were not filterable

2.224.12.220.31#1119909

Fixed an issue with asset matching field value not showing for DattoRMM

2.224.12.220.31#1119349

Fixed an issue where field value restrictions were not applied correctly to the action level charge type field

2.224.12.220.312.208.131#1119329

Added improved error handling for the Avalara integration and clients

2.224.12.220.31#1117635

Fixed an issue with ordering by certain input types via custom tables

2.224.12.220.31#1117245

Made Auto Reply detection more robust

2.224.12.220.31#1117179

Added 'Change Status' to the lookup code dropdown

2.224.12.220.31#1116219

Fixed an issue with read-only rich text fields on actions not displaying correctly

2.224.12.220.31#1116038

Fixed agents not appearing in the Assigned Agent dropdown when their Allowed Clients list is empty

2.224.12.220.31#1114836

Fixed issues with using Azure AI Translator to translate language packs

2.224.12.220.31#1113110

Improved Validation on the greater-than/less-than X days ago filter types

2.224.12.220.31#1113100

Fixed an issue with using a default for non-ticket date custom fields

2.224.12.220.31#1112272

Fixed an issue with being able to submit an approval for tickets that have already been rejected

2.224.12.220.31#1110860

Fixed an issue with adding restrictions to actions on workflow steps based on the agent being a member of the assigned team

2.224.12.220.31#1110600

Fixed a minor issue with child ticket tables in the ticket list view when using dark mode

2.224.12.220.31#1108219

Fixed an issue saving fields against new approval steps

2.224.12.220.31#1106810

Fixed an issue where “News article” was incorrectly displayed as an article type option when news articles are not enabled

2.224.12.220.31#1105526

Fixed an error retrieving Microsoft Entra users when the site mapping filters by companyName

2.224.12.220.31#1103845

Fixed an issue with 'Only allow a User to submit a One-Click Feedback response once per Ticket' setting

2.224.12.220.31#1103358

Fixed an issue with using Dynamic SQL lookup fields on user actions

2.224.12.220.31#1101006

Fixed an issue with generating Excel spreadsheets for large reports

Performance

2.224.12.220.31#1100222

Fixed issues with access control for custom email templates

2.224.12.220.31#1099645

Fixed an issue where Appointment types wouldn't display when having read-only access

2.224.12.220.31#1099433

Fixed an issue with FAQ lists sometimes showing in the self-service portal when hidden from users

2.224.12.220.31#1099249

Fixed an issue with mandatory fields with agent booking on the new ticket screen on the self service portal

2.224.12.220.31#1097737

Fixed an issue with certain user updated notification trigger field names

2.224.12.220.31#1083591

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.31#1073858

Fixed a minor display issue with ticket type configuration

2.224.12.220.31#1073751

Fixed a visual issue when configuring mailbox authentication methods

2.224.12.220.31#1064424

Fixed an issue where non-Admins were unable to access N-Able Take Control via Asset links

2.224.12.220.31#1059897

Fixed an intermittent issue with NinjaOne webhooks

2.224.12.220.31#1051195

Fixed an owner notification being incorrectly sent when an action is copied onto an existing ticket

2.224.12.220.31#1034778

Fixed an issue when double-clicking on the asset dependency diagram when viewing an asset as a service

2.224.12.220.31#923580

Performance improvements for the sending of bulk invoices

Performance

2.224.12.220.31#817735

Fixed an issue with Send SMS to all subscribers not working for some mobile numbers

2.224.12.220.31#783877

Minor language pack fix

2.224.12.220.322.208.131#1144396

Fixed an issue where an error could be thrown when loading a new action on ticket details

2.224.12.220.32#1143355

Resolved an issue with the V1 version of the Giacom integration importing Customer records when it is configured not to

2.224.12.220.322.208.131#1141838

Fixed permissions issue with services preventing user details from loading

2.224.12.220.32#1141694

Fixed an issue where Timesheet charge hours would display incorrectly when using Travel time

2.224.12.220.32#1139670

Fixed users being linked to agents during imports despite the user being at site that is not linked to an organisation

2.224.12.220.32#1125765

Fixed an issue with quote line item tax

2.224.12.220.33#1146267

Fixed an issue where HubSpot sync could fail for some dates

2.224.12.220.33#1146000

Fixed an issue where Appointment Type could be updated without the correct permissions

Security

2.224.12.220.33#1145958

Fixed issue with grouped ticket list filters

2.224.12.220.33#1145125

Fixed an issue with recurring invoices in modal screens not correctly saving schedule changes in some cases

2.224.12.220.33#1144957

Fixed an error syncing users/agents via EntraID

2.224.12.220.33#1143987

Monitoring connection logs

2.224.12.220.33#1143601

Fixed an issue with adding an ad-hoc approver again after restarting an approval

2.224.12.220.34#1146429

Minor visual change to the software releases screen

2.224.12.220.34#1146297

Fixed an issue with accessing event management configuration

2.224.12.220.34#1133429

Fixed an issue getting PagerDuty mappings

2.224.12.220.362.208.133#1170042

Fixed an issue with deleting custom fields that are used in billing plan criteria

2.224.12.220.41#1156863

Resolved an issue with Device/Asset imports processing via the Integrator when not enabled in the Integration but the Asset/Devices option is selected for the "Entities to import"

2.224.12.220.412.208.141#1146678

Resolved an error thrown when showing a blank/empty popup note

2.224.12.220.41#1146458

Fixed an issue with the last sync date for reports not being set

2.224.12.220.41#1146445

Resolved an issue with Invoices created from pro-rata automatically when a change is made using the wrong Item record and an incorrect Creation Date

2.224.12.220.41#1146424

Fixed issues with approval process and approval rule config tracking

2.224.12.220.41#1146386

Fixed an issue with not being able to set service request details user access on asset-linked services

2.224.12.220.41#1146352

Fixed an issue with incorrect error messages when testing mailbox/sms incoming/outgoing

2.224.12.220.41#1146265

Improvements to Start/Target Time fields

2.224.12.220.41#1146200

Added a button to clear datetime ticket fields

2.224.12.220.41#1146159

Fixed an issue with the action system use 'Cancel appointment'

2.224.12.220.41#1146123

Fixed an issue with pushing role changes between connected instances

2.224.12.220.41#1146121

Improvements to insert canned text when editing service status

2.224.12.220.41#1146116

Fixed a minor issue with adding fields to action field lists

2.224.12.220.41#1146073

Fixed webhook/runbook logs not being automatically deleted

2.224.12.220.412.208.141#1145623

Fixed an issue with the 'Created By' column on purchase order lists

2.224.12.220.41#1145376

Fixed an issue with ticket lists

2.224.12.220.41#1145254

Handle extra error types returned by Ingram Micro Reseller API and fix clearing of default IMR tenant in Etilize config.

2.224.12.220.41#1145186

Fixed an issue with resource booking not working when allowing site selection

2.224.12.220.41#1145052

"Previous" and "Next" buttons within selection tables are now able to be translated

2.224.12.220.41#1144797

Fixed an issue with the Integrator Last Sync variable for the Dynamics 365 CRM integration

2.224.12.220.41#1144607

Fixed an issue with the field 'Teams that can access this article' not displaying

2.224.12.220.41#1144477

Improved logs for Auto Assign Next Ticket automation

2.224.12.220.41#1144365

Bug fix — something was broken and now works
2.224.12.220.41#1144088

Fixed an external link error when importing Datto sites as clients

2.224.12.220.41#1143869

Fixed issues with conditions involving datetime fields

2.224.12.220.41#1143592

Fixed an issue with AI suggestions "The following Field(s) must match" setting's visibility

2.224.12.220.41#1143523

Fixed a "duplicate field selected" error when importing Salesforce entities with certain field mappings

2.224.12.220.41#1143501

The "Accounts First Name" and" Accounts Last Name" fields are no longer mandatory on clients when the QuickBooks Online integration is enabled - this will instead obey the global setting

2.224.12.220.41#1143198

Resolved an issue with mappings for specific fields in the Sage Intacct Integration failing

2.224.12.220.412.208.141#1142907

Allowed the shifts timeline line height to be configured

Needs configuration

2.224.12.220.41#1142870

Fixed the "show grandchild tickets" button being displayed on the Related Tickets list

2.224.12.220.41#1142831

Fixed a "Knowledge Base" table incorrectly displaying on the Details tab of services

2.224.12.220.41#1142231

Fixed a minor issue with database lookup automation logs

2.224.12.220.412.208.141#1142224

Options have been added to the Avalara entity list so that Credit Notes and Bills can be excluded/included

Needs configuration

2.224.12.220.412.208.141#1142138

Fixed an issue with the service category field not loading for non-admins

2.224.12.220.41#1142128

Fixed an issue with BeyondTrust code generation from tickets

2.224.12.220.41#1141991

Resolved an issue that stops Downpayment Invoices from being created when using the configuration to only allow Sales Orders to be invoiced once consigned

2.224.12.220.412.208.141#1141840

Fixed various minor issues with language packs

2.224.12.220.41#1141828

Resolved an error sending SMS using Twillio causing Action SMS to fail to send

2.224.12.220.412.208.141#1141787

Fixed issues with dynamic visibility for optional services

2.224.12.220.41#1141779

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

2.224.12.220.412.208.141#1141670

Fixed an issue with changing attachments with document KBs

2.224.12.220.41#1141669

Minor language pack fix for invoices

2.224.12.220.41#1141627

Fixed issue with config tracking dashboards

2.224.12.220.41#1141617

Fixed the slastate field being set incorrectly in the database when using a closure action with the "Private Note" field set

2.224.12.220.41#1141213

Fixed an issue with child tickets not creating from templates in certain scenarios after previously permanently deleting tickets

2.224.12.220.41#1141058

Fixed an issue triggering ticket user updated events when using a portal token to update the ticket.

2.224.12.220.41#1140964

Fixed an issue with multiple share buttons appearing on article side menu searching

2.224.12.220.41#1140779

Resolved an issue with an error thrown when loading Quickbooks Terms where a term as a percentage applied.

2.224.12.220.412.208.141#1140737

Minor improvements to the Document Management area

2.224.12.220.41#1140735

Fixed an issue with filtering tickets on date fields

2.224.12.220.41#1140093

Fixed ticket rules failing to apply custom field values when the ticket is logged by an end-user or integration

2.224.12.220.41#1138809

Fixed an issue with the report count when using read/write permissions for reports

2.224.12.220.41#1138491

Fixed a performance issue / timeout error when updating custom fields with a large number of lookup values

Performance

2.224.12.220.41#1138000

Fixed an issue with setting custom field values via scheduled and automated ticket templates

2.224.12.220.41#1137296

Fixed an issue with config tracking changes to user roles

2.224.12.220.41#1130676

Change to display names of action category fields in configuration

2.224.12.220.41#1125129

Fixed an issue with scheduled imports when using CSVs

2.224.12.220.41#1125120

Fixed an issue where duplicate widget loading on dashboards when using filters could cause unexpected data to show.

2.224.12.220.41#1124688

Single sign-on using OIDC now uses GET instead of POST

2.224.12.220.41#1123839

Fixed an issue with popup notes being hidden unintentionally when others are outside their date range

2.224.12.220.41#1122937

Fixed a visual issue with alignment of category and date fields when creating new tickets

2.224.12.220.41#1120521

Changed layout of the default view of workflow stages

2.224.12.220.41#1118963

Fixed an issue with unlinking and deleting ticket link types

2.224.12.220.41#1113753

Improved validation when saving agents

2.224.12.220.41#1109850

Fixed an issue with configuring Supplier Contract Automated tickets with multi-select custom field criteria

2.224.12.220.41#1102100

Fixed an issue with Okta Role mappings

2.224.12.220.41#1083308

Added extra exception handling to Virtual Agent failure step in Chat Bot flow

2.224.12.220.41#1075670

Fixed an issue with displaying service category backgrounds on the self-service portal

2.224.12.220.41#1072333

Fixed issues with access control when cloning services

Needs configuration

2.224.12.220.41#1069393

Fixed issue with $-who not populating on Client Mentions notifications

2.224.12.220.41#1065342

Made the distinction between custom and system asset fields clearer when configuring criteria

2.224.12.220.41#1063484

Fixed an issue where milestone config could be reverted when applying a milestone to a child ticket on a project

2.224.12.220.41#1061583

Fixed an issue with some Gantt views refreshing and clearing their filters in rare cases

2.224.12.220.41#1057679

Fixed team membership settings not being copied when cloning agent roles

2.224.12.220.41#1056469

Fixed an issue with the button to add a CRM note opening the wrong tab for users and sites

2.224.12.220.41#1021333

Fixed an issue where contracts/agreements would not reload after being signed in the portal

2.224.12.220.41#1011528

When adding new versions of KB articles, ticket type default KB article settings will be update to the new KB article as well.

2.224.12.220.41#984501

Fixed email notifications of type "Recipient/Related users of a ticket" being sent to users with "Never send emails" enabled

2.224.12.220.41#677907

Fixed an issue retrieving remote session teams

2.224.12.220.422.208.141#1170071

Fixed an issue where delegating approvals could add duplicate users to the approval step

2.224.12.220.42#1168586

Added optional debug logs when retrieving action field lists

2.224.12.220.422.208.141#1167425

Resolved an issue with Xero changes to Invoice date format causing an incorrect timezone adjustment when updates are made

2.224.12.220.42#1128854

Fixed an issue where the status after approver update would be applied incorrectly in some circumstances

2.224.32.220.43#1171431

Fix dashboard widget initial load issue when no filter is applied

2.224.32.220.44#1172916

Fixed an issue with editing asset type relationships

2.224.32.220.44#1171780

Fixed an issue where the screen could fail to load when forwarding an action

2.224.42.220.46#1186107

Minor improvements to webhook processing in the Beyond Trust integration

2.224.1#1169147

Fixed an issue with round robin ticket assignment

2.224.1#1167511

Inactive Rates will show as "Inactive" in Charge Rate and Overriding Rate tables

2.224.1#1144524

Fixed an issue with setting custom field values via ticket templates

2.224.1#1143881

Fixed an issue with appropriate error responses with attachment uploading via runbooks

2.224.1#1143495

When using the Xero Webhooks with the Incoming Webhook Service the Invoice POST will now be stored in the Integration Request table

2.224.1#1142978

Added a setting to inherit currency from Sales Order to work with the equivalent recurring invoice setting

Needs configuration

2.224.1#1142919

A setting has been added to the Avalara Integration so that Customer Name can be used instead of the Customer Account Number/Code for the Customer Code property of Transactions

Needs configuration

2.224.1#1141252

Email Template records that are used for other functions, such as Feedback content, will no longer show in the Message Content API requests unless specifically requested

2.224.1#1141247

A hint has been added to the User/Roles permission for Asset Access Level to warn that a global configuration is affecting this setting

2.224.1#1141201

Minor change to the naming convention for dashboard groups lookup codes

2.224.1#1141139

Added contract IDs to prepayhistory audits

2.224.1#1141055

Added Sage Intacct as a Runbook Authentication option

2.224.1#1141041

Fixed an issue with consigning project deliverables

2.224.1#1141039

Added Sales Orders as a syncing option in the Sage Intacct Integration

2.224.1#1141034

New feature — a capability that did not exist before
2.224.1#1141024

Resolved an issue when marking CSP Invoices as Billing/Not Billed and the loading screen would not close

2.224.1#1141021

Fixed an issue with setting the default team on a ticket type based on the ticket type use

2.224.1#1140749

Stripe email notifications sent from Halo will now use the same Mailbox used when sending an Invoice

2.224.1#1139594

Improvement — an existing feature extended, adjusted or polished
2.224.1#1139025

Fixed a field visibility issue in API responses that contain field lists

2.224.1#1138920

Fixed an issue where Visibility Restrictions wouldn't apply for fields on Custom Tables

2.224.1#1138556

Fixed an issue where $-AIGENERATEDSUMMARY wouldn't populate in the AI Insights field

2.224.1#1133621

When creating a new entity, the selected value of a dynamic CF custom field will now be cleared if the value is no longer present in the dropdown list (e.g. due to a variable changing)

2.224.1#1133611

An option has been added to the Datto Commerce integration to override the number of days to include in the "last modified" filter for Quote imports

Needs configuration

2.224.1#1132764

Improvement — an existing feature extended, adjusted or polished
2.224.1#1131696

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1131595

Added a new option to inherit currency from Recurring Invoices

Needs configuration

2.224.1#1129792

Fixed an issue with the default time zone value on the start date and target date fields when showing the time zone input field

2.224.1#1129283

Change made to the Licence endpoint to allow ExternalLink records to be created/matched using the _match properties such as _match_integration_name and _match_integration_id

2.224.1#1128861

Resolved an issue with merging a Parent ticket into a Child ticket causing incorrect Child/Parent counts

2.224.1#1128380

The value for Meter Readings "previous value" will populate using the previous reading ordered chronologically instead of ordered by ID

2.224.1#1128318

Fixed a rare issue where Hours logged in Timesheets could display incorrectly

2.224.1#1128086

Resolved an error thrown when creating a new Invoice when no default organisation is configured

2.224.1#1127929

Fixed an issue with outbound SentinelOne ticket sync

2.224.1#1127648

Resolved an issue with rounding line totals on generated Invoice PDFs when rounding per line

2.224.1#1127144

Project Time Budget and Money Budget have been added to the available values for Project Templates

2.224.1#1126171

Improvement — an existing feature extended, adjusted or polished
2.224.1#1125017

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1123983

Improvement — an existing feature extended, adjusted or polished
2.224.1#1123442

Prorata configured to be invoiced immediately or to appear in the Ready For Invocing lists will now correctly calculate when using the "Current Period" option for the Recurring Invoice

2.224.1#1123300

Fixed an issue with syncing closed purchase orders to QuickBooks Online

2.224.1#1122190

An option has been added to Email Rules so that matching emails always create new Tickets and do not attempts to match existing Tickets

Needs configuration

2.224.1#1121522

It is now possible to configure a custom System Prompt for Ticket Type AI Acknowledgement to allow it to be used in more email template configurations

Needs configuration

2.224.1#1121507

An option has been added to specify a Status to use after Countersigning is completed

Needs configuration

2.224.1#1119324

Enabled the incoming webhook service for the Xero and QuickBooks Online integrations for any instances where this has not yet been activated

2.224.1#1118769

Tickets with inactive Sites will show the inactive symbol in lists in the same way that it currently works for inactive users

2.224.1#1117940

Changes to support the web application running under Arabic culture settings

2.224.1#1117677

Co-managed agents will now be able to edit time entries if they have permission to edit Actions and Co-managed agents are able to log time

2.224.1#1117467

When reviewing Actions they will now be locked from recalculation. If the action is unreviewed it will return to the state before it was reviewed.

2.224.1#1117292

New feature — a capability that did not exist before
Needs configuration
2.224.1#1116424

IFrame Custom Tabs can now be used at User and Agent

2.224.1#1116229

Improvement — an existing feature extended, adjusted or polished
2.224.1#1115900

Fixed a performance issue when loading Recurring Invoices

Performance

2.224.1#1114453

Added Virima integration to change tracking

2.224.1#1110365

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1105159

New feature — a capability that did not exist before
2.224.1#1105146

New feature — a capability that did not exist before
Needs configuration
2.224.1#1104139

Resolved an issue with Sales Orders invoiced fully with downpayments failing to progress the Sales Order status

2.224.1#1103036

Improvement — an existing feature extended, adjusted or polished
2.224.1#1101760

Fixed an issue with load balance not working on tickets created from chat

2.224.1#1100142

Increased the maximum value of the assigned agent field to support instances with a large number of agents

2.224.1#1098796

New feature — a capability that did not exist before
2.224.1#1097998

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1094017

The "Related Articles" Ticket field can now be used in Column Profiles, Runbook criteria and Workflow automation criteria

2.224.1#1092635

User Role Restrictions can now be set on Knowledge Base Articles

Needs configuration

2.224.1#1092588

Country Codes can now be used as Ticket List criteria and in Ticket, Site and User level column profiles

2.224.1#1092570

Added a new setting to use negative price rather than negative quantity for Pro-rata being added to invoices

Needs configuration

2.224.1#1092162

New feature — a capability that did not exist before
2.224.1#1087791

New feature — a capability that did not exist before
Needs configuration
2.224.1#1087787

Improvement — an existing feature extended, adjusted or polished
2.224.1#1087783

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1086684

Ninja Asset Type matching now allows Asset Type Matching Rules in line with other RMM integrations

2.224.1#1085200

Improvement — an existing feature extended, adjusted or polished
2.224.1#1078188

New feature — a capability that did not exist before
Needs configuration
2.224.1#1076222

Ticket type groups can now be used in column profiles, ticket lists, ticket filters, and ticket areas

2.224.1#1072477

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1062274

New feature — a capability that did not exist before
2.224.1#1061518

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1060977

Entities will now only be synced with Avalara if relevant fields have changed

2.224.1#1033533

Added support for OAuth2 with the ISL Online integration

Needs configuration

2.224.1#1032109

Improvement — an existing feature extended, adjusted or polished
2.224.1#1028108

Additional variables $_OPPCONTACTFIRSTNAME and $_OPPCONTACTLASTNAME have been added for use in PDF and Emails

2.224.1#1024578

Added Rest API as an option for N-Central allowing for more device fields to be used

Needs configuration

2.224.1#999849

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#992890

An optional override asset user matching field has been added for the Intune/CSP integration

Needs configuration

2.224.1#987061

Added the setting 'Show attachments in an attachments tab on Ticket details' to Self Service Portal settings

Needs configuration

2.224.1#983838

Bug fix — something was broken and now works
2.224.1#982174

New feature — a capability that did not exist before
2.224.1#982161

Improvement — an existing feature extended, adjusted or polished
2.224.1#965752

Improvement — an existing feature extended, adjusted or polished
2.224.1#936353

New feature — a capability that did not exist before
2.224.1#935789

New feature — a capability that did not exist before
2.224.1#896535

Invoiced Sales Order lines will no longer be able to be edited by Agents that do not have at least "Update/Edit" permission for Invoices

2.224.1#831670

Improvement — an existing feature extended, adjusted or polished
2.224.1#812700

Added an event trigger for 'Service Status Updated' and recipient option for 'Service Subscribers'

2.224.1#805297

Improvement — an existing feature extended, adjusted or polished
2.224.1#799342

Improvement — an existing feature extended, adjusted or polished
2.224.1#784817

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#783463

Added the ability to not CC the original approver when approval is delegated

2.224.1#768866

Added access control for Global Approval Process Rules

Needs configuration

2.224.1#764059

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#624543

Multiple changes made to the display of the Invoice Change history table

2.224.1#604426

The Project Management Gantt View sidebar is now adjustable

2.224.1#393094

The logged an Agent will now show at the top of the "By Agent" Ticket list

2.224.1#377966

Fixed an issue accessing invoices area

2.224.2#1170933

Reverted a data type change

2.224.3#1185023

Fixed an issue with the event trigger 'Service Status Updated'

2.224.3#1174051

Fixed an issue where Custom fields on Custom tables would display incorrectly when using Organisation restrictions

2.224.3#1173364

Fixed an issue with creating a new global approval process rule when not an administrator

2.224.3#1173037

Fixed an issue filtering tickets on the ticket type group

2.224.3#1172967

Fixed an issue with outgoing service mailbox access control

2.224.3#1172867

Fixed an issue with selecting customers to import from N-Able N-Central

2.224.3#1172393

Fixed an issue with importing customers from N-Able N-Central

2.224.3#1172356

Fixed an issue where a warning message could incorrectly show when syncing purchase orders to QuickBooks Online

2.224.4#1188210

Fixed a rare issue when client records could fail to load when multiple QuickBooks Online companies were added

2.224.4#1186352

Fixed a few issues where N-Central and Sage Intacct imports would fail in some cases

2.224.4#1186348

fixed an issue with getting some datetime fields from the database in some cultures

2.224.4#1186330

Fixed an issue where Stripe Payment Fees would be added to Invoices incorrectly

2.224.4#1186261

Fixed an issue with ticket lists when using criteria groups with no criteria

2.224.42.220.61#1185425

Fixed an issue where currency conversion on invoices could update and prices did not update in some cases

2.224.4#1185210

Fixed a rare issue with Events processing

2.224.4#1185160

Fixed an issue when using custom fields on the User Unsubscribe page for anonymous Users

2.224.4#1185135

Fixed an issue with action custom field grouping

2.224.42.220.61#1185095

Fixed an issue with adding attachments when using client side uploads

2.224.4#1172465

Fixed issues with attachments on tickets in the portal

2.224.5#1189745

Fixed an issue with Intacct SO Cloning failing in some cases

2.224.5#1189624

Fixed an issue detecting probes when using the N-Central REST API

2.224.5#1189620

Fixed an issue with Virima change tracking not syncing correctly to linked instances

2.224.5#1189595

Fixed an issue where Clients would import from Datto RMM when the option was disabled

2.224.52.220.61#1189454

Fixed a rare issue with updating User Custom Fields when on the campaign un-subscription page

2.224.5#1189027

Resolved an issue with negative pro-rata adjustments being created when using the "Create invoice immediately" option for recurring invoice lines

2.224.5#1188704

Fixed an issue with deleting field groups

2.224.52.220.61#1188377

Fixed an issue where searching for users on sales order could result in an error

2.224.5#1186716

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.52.220.61#1146412

Fixed an issue with migrating to the new AWS integration storage method

2.224.6#1189867

Fixed an issue upgrading to 2.224

2.224.8#1192527

Fixed an issue with users searching KB articles

2.224.9#1193123

2.224

New feature — a capability that did not exist beforeAdded a new booking duration type to asset resource bookingCalendars & scheduling·Assets & CMDB2.224.12.220.11#1125135

New feature — a capability that did not exist beforeIt is now possible to use the licence endpoint to record custom licences by utlizing the new_external_link property of the licence objectIntegrations & sync·Assets & CMDB2.224.12.220.21#1117307

New feature — a capability that did not exist beforeAdded static field mappings to the SailPoint integrationIntegrations & sync·SailPoint2.224.12.220.21#1113624

Improvement — an existing feature extended, adjusted or polishedA configuration option has been added to allow Agents to be created excluded from Resource BookingAgents & teams·Calendars & schedulingNeeds configuration2.224.12.220.21#1079113

New feature — a capability that did not exist beforeAdded new Halo API Actions in runbooksWorkflows & automation·Integrations & sync2.224.12.220.21#1078207

Improvement — an existing feature extended, adjusted or polishedVarious enhancements to restoring instancesPlatform & database2.224.12.220.21#882641

Bug fix — something was broken and now worksFixed some issues with Sage Intacct BillsIntegrations & sync·Billing & invoicing·Sage Intacct2.224.12.220.24#1140725

Internal or maintenance work with no directly usable changeMinor changes to the SailPoint IIQ integrationIntegrations & sync·SailPoint2.224.12.220.28#1145754

Bug fix — something was broken and now worksFixed a couple of invoicing issuesBilling & invoicing2.224.12.220.31#1137672

Bug fix — something was broken and now worksFixed an issue where appointment reminders would not get updated if the appointments dates were updatedCalendars & scheduling·Notifications2.224.12.220.31#1128873

Improvement — an existing feature extended, adjusted or polishedImprovements to dashboard groupingDashboards & reporting2.224.12.220.31#1124694

Improvement — an existing feature extended, adjusted or polishedTicket list dynamic filters now support groupsTickets·Search2.224.12.220.31#1073858

Bug fix — something was broken and now worksFixed an issue with the feature to prevent load balance of new Tickets if there is a backlog of unassigned TicketsTickets2.224.12.220.41#1144088

New feature — a capability that did not exist beforeAdded Project and Task syncing to Sage IntacctIntegrations & sync·Projects·Sage Intacct2.224.1#1141024

Improvement — an existing feature extended, adjusted or polishedA parameter option has been added to the Device/Asset endpoint so that the Device notes can be returnedAssets & CMDB2.224.1#1139025

Improvement — an existing feature extended, adjusted or polishedWhen importing Items from Pax8 subscriptions the SKU will include an appended identifier for the Commitment and Billing periodsIntegrations & sync·Sales & purchasing·Pax82.224.1#1131696

Improvement — an existing feature extended, adjusted or polishedAdded a Call Management setting to prevent the phone number from the call screen from being copied over to a User/TicketTelephony·TicketsNeeds configuration2.224.1#1131595

Improvement — an existing feature extended, adjusted or polishedA default Organization property has been added to Customer, Invoice and Recurring Invoice recordsUsers & customers·Billing & invoicing2.224.1#1125017

Improvement — an existing feature extended, adjusted or polishedIt is now possible to edit Meter reading Date/Time and Previous Value if you have permission to Edit Invoices.Billing & invoicing2.224.1#1123442

New feature — a capability that did not exist beforeAdded a new Ticket Type setting that displays a “Supplier Tickets” tab, showing all tickets logged with the supplier linked to the ticketTickets·Sales & purchasingNeeds configuration2.224.1#1116424

Improvement — an existing feature extended, adjusted or polishedPro Rata dates will now be stored in the databaseBilling & invoicing2.224.1#1115900

Improvement — an existing feature extended, adjusted or polishedAdded a setting to allow Advanced Searching of Users/Sites on the Self Service Portal when logging a Ticket on behalf of somebody elseSearch·Users & customers·TicketsNeeds configuration2.224.1#1105159

New feature — a capability that did not exist beforeYou can now add Client/Site/User Custom Fields to TicketsCustom fields·Tickets·Users & customers2.224.1#1105146

New feature — a capability that did not exist beforeAdded Access Control for MailboxesPermissions & accessNeeds configuration2.224.1#1104139

Improvement — an existing feature extended, adjusted or polishedAdded Users, Clients and Invoice Lines entities to the Query BuilderDashboards & reporting2.224.1#1101760

New feature — a capability that did not exist beforeYou can now use the "add_site_contacts" and "delete_site_contacts" parameters to update Site Contacts via the APIUsers & customers2.224.1#1097998

Improvement — an existing feature extended, adjusted or polishedAdded a filter to User Distribution Lists to include/exclude inactive Users from email communicationsNotifications·Users & customersNeeds configuration2.224.1#1094017

New feature — a capability that did not exist beforeAdded an Attachments tab to the Chat Audit/History windowChat2.224.1#1087791

New feature — a capability that did not exist beforeAdded an option to allow Agents to control when the User can upload Images/Attachments during a Live ChatChatNeeds configuration2.224.1#1087787

Improvement — an existing feature extended, adjusted or polishedAdded a refresh button to the Chat Audit area when viewing a ChatChat2.224.1#1087783

Improvement — an existing feature extended, adjusted or polishedVarious improvements to managing servicesService catalogue2.224.1#1078188

New feature — a capability that did not exist beforeAdded the option to disable upstream and downstream relationships per asset typeAssets & CMDBNeeds configuration2.224.1#1076222

Improvement — an existing feature extended, adjusted or polishedAdded a setting to make the virtual agent check if any agents are available before attempting to transfer to a teamChat·Agents & teamsNeeds configuration2.224.1#1062274

New feature — a capability that did not exist beforeAdded Network Security Group mappings to the Halo Asset Discovery integrationAssets & CMDB·Integrations & sync·Halo Asset Discovery2.224.1#1061518

Improvement — an existing feature extended, adjusted or polishedYou can now show additional User Checkbox Custom Fields on the subscription page for Mail CampaignsNotifications·Users & customersNeeds configuration2.224.1#1060977

Improvement — an existing feature extended, adjusted or polishedAttachments can now be linked to Services in the Service CatalogueService catalogue2.224.1#1028108

Improvement — an existing feature extended, adjusted or polishedYou can now determine which pages of the Self Service Portal the Forethought Widget will show on when using the Forethought IntegrationIntegrations & sync·Chat·ForethoughtNeeds configuration2.224.1#992890

Bug fix — something was broken and now worksDynamic field value visibility will now function in a Chat flowCustom fields·Chat2.224.1#982174

New feature — a capability that did not exist beforeYou can now add a free text input option on Selection Inputs on a Chat flowChat2.224.1#982161

Improvement — an existing feature extended, adjusted or polishedMinor improvements to the "#A" assign rule used to assign tickets to agents via incoming email subjectsEmail processing·Tickets2.224.1#965752

Improvement — an existing feature extended, adjusted or polishedImprovements to Stripe Processing FeesBilling & invoicing·Stripe2.224.1#936353

New feature — a capability that did not exist beforeYou can now use Criteria Groups for Condition steps in a Chat Bot flowChat2.224.1#935789

New feature — a capability that did not exist beforeAdded event triggers for Ticket Type changesWorkflows & automation·Tickets2.224.1#896535

Improvement — an existing feature extended, adjusted or polishedImprovements to the AWS integrationIntegrations & sync·AWS2.224.1#812700

Improvement — an existing feature extended, adjusted or polishedImproved viewing of child tickets of 'My Tickets' in the portalTickets2.224.1#799342

Improvement — an existing feature extended, adjusted or polishedAdded ticket criteria to Virtual Agent Message SuggestionsAI features·Chat2.224.1#784817

Improvement — an existing feature extended, adjusted or polishedAdded settings to restrict mergingTicketsNeeds configuration2.224.1#783463

Improvement — an existing feature extended, adjusted or polished"Enabled for Instances" option added to Entra ID and Intune integrationsIntegrations & sync·Microsoft Entra·IntuneNeeds configuration2.224.1#624543

Improvement — an existing feature extended, adjusted or polishedAdded a setting to prioritise matching user records instead of agent records when logging into the self-service portalAuthentication & SSO·Users & customersNeeds configuration2.224.52.220.61#1146412

New feature — a capability that did not exist before
2.224.12.220.11#1125135

New feature — a capability that did not exist before
2.224.12.220.21#1117307

New feature — a capability that did not exist before
2.224.12.220.21#1113624

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.12.220.21#1079113

New feature — a capability that did not exist before
2.224.12.220.21#1078207

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.21#882641

Bug fix — something was broken and now works
2.224.12.220.24#1140725

Internal or maintenance work with no directly usable change
2.224.12.220.28#1145754

Bug fix — something was broken and now works
2.224.12.220.31#1137672

Bug fix — something was broken and now works
2.224.12.220.31#1128873

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.31#1124694

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.31#1073858

Bug fix — something was broken and now works
2.224.12.220.41#1144088

New feature — a capability that did not exist before
2.224.1#1141024

Improvement — an existing feature extended, adjusted or polished
2.224.1#1139025

Improvement — an existing feature extended, adjusted or polished
2.224.1#1131696

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1131595

Improvement — an existing feature extended, adjusted or polished
2.224.1#1125017

Improvement — an existing feature extended, adjusted or polished
2.224.1#1123442

New feature — a capability that did not exist before
Needs configuration
2.224.1#1116424

Improvement — an existing feature extended, adjusted or polished
2.224.1#1115900

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1105159

New feature — a capability that did not exist before
2.224.1#1105146

New feature — a capability that did not exist before
Needs configuration
2.224.1#1104139

Improvement — an existing feature extended, adjusted or polished
2.224.1#1101760

New feature — a capability that did not exist before
2.224.1#1097998

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1094017

New feature — a capability that did not exist before
2.224.1#1087791

New feature — a capability that did not exist before
Needs configuration
2.224.1#1087787

Improvement — an existing feature extended, adjusted or polished
2.224.1#1087783

Improvement — an existing feature extended, adjusted or polished
2.224.1#1078188

New feature — a capability that did not exist before
Needs configuration
2.224.1#1076222

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1062274

New feature — a capability that did not exist before
2.224.1#1061518

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#1060977

Improvement — an existing feature extended, adjusted or polished
2.224.1#1028108

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#992890

Bug fix — something was broken and now works
2.224.1#982174

New feature — a capability that did not exist before
2.224.1#982161

Improvement — an existing feature extended, adjusted or polished
2.224.1#965752

Improvement — an existing feature extended, adjusted or polished
2.224.1#936353

New feature — a capability that did not exist before
2.224.1#935789

New feature — a capability that did not exist before
2.224.1#896535

Improvement — an existing feature extended, adjusted or polished
2.224.1#812700

Improvement — an existing feature extended, adjusted or polished
2.224.1#799342

Improvement — an existing feature extended, adjusted or polished
2.224.1#784817

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#783463

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.1#624543

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.52.220.61#1146412