Version 2.220 — Halo Release Notes

Improvement — an existing feature extended, adjusted or polished
2.220.1#1100829

Fixed an issue with Twilio country codes when making calls

2.220.32.208.112#1119493

Fixed an issue with ad-hoc notifications when sending to more than 100 agents

2.220.52.208.113#1124643

Internal or maintenance work with no directly usable change
2.220.52.208.114#1124698

Resolved an issue with Invoice creation giving an error when multiple Agents are creating Invoices at the same time

2.220.62.208.115#1124736

Resolved an issue with an error being shown when invoicing a Sales Order line that has multiple downpayment records associated

2.224.12.220.92.208.117#1127705

Prevented integrator schedules from being automatically set to a higher frequency when explicitly set to run on a lower frequency than the default

2.224.12.220.102.208.118#1125630

Fixed issues with imported records timing out on long-running DB Integrator imports

2.224.12.220.102.208.118#1124636

Fixed a "UserChange cannot be tracked" error when importing users on the integrator

2.224.12.220.102.208.118#1124047

Fixed an issue that can occur when sending emails via SMTP

2.224.12.220.102.208.118#1110104

Improved loading tickets with related sales orders

Performance

2.224.12.220.232.208.123#1129808

Performance improvements for the loading of notifications

Performance

2.224.12.220.312.208.124#1125905

Fixed an issue with the /RemoteSession endpoint

2.224.12.220.352.208.132#1169748

The incoming webhook service has now been enabled for all instances

2.220.1#1141063

Fixed an issue where chat Wait Messages could cause a chat to end abruptly

2.220.1#1116374

Fixed an error syncing invoice group lines to Fortnox.

2.220.12.208.105#1116192

Fixed issue with item bundle descriptions

2.220.1#1116139

Minor change to the rule criteria for "Assigned Agent Status is Offline" to better clarify how it functions

2.220.1#1115279

Fixed an issue with the quotation variables not populating on quote PDFs

2.220.1#1115162

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.220.1#1114701

Resolved an issue with recieving an error when saving a Canned Text item to your favourites, even though the save process is successful

2.220.1#1114653

Fixed an issue where client level quote PDF template override would apply to purchase orders and sales orders

2.220.12.208.121#1114637

Fixed an issue where Custom Lookup fields could display without values on the Self-Service Portal when Client Restrictions were set

2.220.1#1114541

Fixed a rare issue where Incomplete Timesheet notifications wouldn't send

2.220.1#1114374

Minor changes to descriptions for the Item property "Do not track stock" to better explain it's function

2.220.1#1114365

Perormance improvement for Entra Group deltas

Performance

2.220.12.208.121#1113904

Fixed an issue deleting workflow history when clearing ticket data

2.220.12.208.121#1113843

Payment Reference will now be included in the data pushed to Xero Payments

2.220.1#1113822

An additional check will now be made when creating Invoices for Sales Orders to stop duplicate Invoices being created

2.220.1#1113807

Fixed a minor issue with changing the assigned agent on a ticket without an SLA

2.220.12.208.121#1113761

Fixed monitored business applications not showing within the monitored services against a ticket

2.220.1#1113667

Resolved an issue with deletion of a project incorrectly deleting assocated sales orders when permanent ticket/project deletion is enabled

2.220.12.208.121#1113622

Improvement — an existing feature extended, adjusted or polished
2.220.1#1113142

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.220.1#1113072

Improvement — an existing feature extended, adjusted or polished
2.220.1#1112870

When using the "automatically invoice for pro-rata" option, the pro-rata will now be added to the related invoice line for reference purposes

2.220.1#1112796

Fixed an issue where Distribution Lists and Mail Campaigns would just show the ID when in tile view

2.220.12.208.121#1112752

Fixed an issue where a series runbook could run in parallel if triggered twice in quick succession

2.220.12.208.121#1112734

Fixed issues with SailPoint timing out

2.220.1#1112313

Fixed an issue when rounding to increment before applying multipliers on Actions

2.220.1#1112117

Invoices lines that are manually linked to Prepay records will now be used as part of deferred revenue recognition calculations which allows invoices created from Sales Orders to be used in this process

2.220.1#1112036

Resolved an issue with a report timezone failing to adjust the end date used

2.220.1#1111999

Fixed the "Determine CAB from a custom field" approval type failing when triggered via an Approval Rule

2.220.12.208.121#1111809

Fixed a connection failure when using the test button on Dynamic SQL Custom Fields that use a different DB connection

2.220.1#1111352

Fixed an issue with checking maintenance windows when submitting actions

2.220.1#1111253

Resolved an issue with Action Custom Fields failing to show when configuring Fields Group Field visibility for Actions

2.220.12.208.121#1111178

Improvement — an existing feature extended, adjusted or polished
2.220.1#1110919

Fixed issue with Prospect sites not displaying

2.220.1#1110905

Fixed a minor issue with the "requires attention" status

2.220.1#1110825

Fixed an error when importing dashboards from JSON

2.220.1#1110800

Fixed an issue where Software Releases wouldn't create when version was too large

2.220.12.208.121#1110681

Fixed an issue where editing Field Group defaults would not apply the changes to the field list if a save has previously occurred

2.220.1#1110150

Runbooks that retrieve attachments will attempt to create a filename that includes the content using the Content-Type header that is returned

2.220.1#1110012

Recurring Invoice lines that use Users and Devices for quantity will no longer include inactive Sites Users and Devices

2.220.1#1109965

Performance improvement when V2 Next Activity Date is enabled

Performance

2.220.1#1109958

Resolved an issue with end users being unable to cancel appointments from the self service portal

2.220.1#1109806

Fixed an issue with Sage Intacct fieldmappings rarely not populating

2.220.12.208.121#1109790

Resolved an issue with Agent signature creating a duplicate attachment with the incorrect name (Signature.jpg)

2.220.1#1109724

Updated Meter tier pricing to allow up to 4 decimal places

2.220.12.208.121#1109714

Resolved an issue with cost for Cost Only lines failing to be taken into account for Invoice profit calculations

2.220.1#1109691

Fixed an issue with removing the percent increase period value from recurring invoices

2.220.1#1108989

Fixed a minor issue with adding visibility conditionals to optional items on services

2.220.1#1108594

Fixed an issue with editing user access on services before saving

2.220.1#1108591

Fixed an issue with service user access exclusions

2.220.1#1108587

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.220.1#1108508

Added link to Halo University within the Help menu

2.220.1#1108328

Fixed an issue where importing SKU on Quotation Lines wouldn't import Item link

2.220.12.208.121#1108290

Language pack improvement

2.220.1#1108248

Fixed an issue where the agent timeout in the chat could wait for longer than configured

2.220.12.208.121#1108220

Fixed an issue with timesheet notifications

2.220.1#1108209

Resolved an issue with being unable to edit the credentials used for Application permissions type Exchange/Entra Calendar integration

2.220.1#1107466

Additional logging has been added for Addigy webhooks

2.220.12.208.121#1107424

Fixed an error in the task scheduler when using a comma decimal separator.

2.220.12.208.121#1107353

Fixed an issue with a label on a new Microsoft CSP product import setting

2.220.1#1107216

Fixed an issue where invalid SQL lookup values in custom fields could cause an error

2.220.1#1107185

Fixed an issue where agents received repeated incomplete timesheet notifications

2.220.1#1107169

The Tax Rate and Tax Code import will now log results into the Outgoing tab for debugging purposes

2.220.1#1107092

Fixed an issue deleting assets if maintenance windows are enabled

2.220.1#1107001

Fixed an issue with Twilio default area codes not applying

2.220.12.208.112#1106888

Added the $~INVOICEINTERNALNOTE variable

2.220.1#1106871

Fixed an issue where imported CSP Licences wouldn't match to Users

2.220.12.208.121#1106827

Ingram Micro/Cloud Blue and Pax8 integrations can now be configured to make removed licences/subscriptions inactive in Halo during the Integrator import

Needs configuration

2.220.1#1106756

Improvement — an existing feature extended, adjusted or polished
2.220.1#1106755

Fixed an issue with ready for invoice generation of sales order failing in some cases

2.220.1#1106526

Fixed an issue where Qualification matching could error

2.220.12.208.121#1106518

Fixed a minor issue with stock received webhooks

2.220.1#1106474

Fixed an issue with clearing approval results

2.220.12.208.121#1106165

Fixed an issue where price could use hours instead of amount when enabling 'Use amount instead of hours' on Contracts

2.220.12.208.121#1106129

Fixed a potential issue with configuring a Virtual Agent with Azure OpenAI

2.220.1#1106103

Fixed an issue with field visibility conditions getting removed when editing ticket types

2.220.1#1106057

Fixed an issue where cloning a ticket with a third party ID set would fail to create a new ticket

2.220.1#1106019

Fixed an issue with deleting assets when using maintenance windows

2.220.1#1105947

Updated Meter tier pricing to allow up to 5 decimal places

2.220.1#1105773

Added a setting to determine how the status of a cloned quote is set

Needs configuration

2.220.1#1105692

Removed time input from recurring invoice schedules and fixed a UTC issue with next creation date calculation.

2.220.1#1105582

Fixed an issue with clicking the "All Articles" button

2.220.12.208.121#1105523

Resolved an error given when using Agent variables such as $ AGENTFIRSTNAME and $ AGENTLASTNAME when the action is a system action

2.220.1#1105461

Deleting an Invoice that contains pro-rata created from the Ready For Invoice list will now mark the pro-rata line as ready to be invoiced

2.220.12.208.121#1105381

Added the option to remove the ticket summary from "linked to ticket" records in an asset's change history

Needs configuration

2.220.1#1105329

Resolved an issue with linking prepay records to invoice lines failing to remove the link when the prepay is deleted

2.220.1#1105222

Tickets, Opportunites and Projects will now show when configuring PDF templates

2.220.1#1104876

Resolved an issue causing Expense lists to not be able to be ordered by Agent Name

2.220.12.208.121#1104868

Resolved an issue with Xero payment webhooks creating a payment in Halo then deleting it and adding a new one very quickly after

2.220.12.208.121#1104861

Performance improvements for Asset Automated Tickets

Performance

2.220.1#1104810

Improvement — an existing feature extended, adjusted or polished
2.220.1#1104799

Fixed an issue where enabling the site field "is stock location" would not be audited

2.220.12.208.121#1104763

Improvement — an existing feature extended, adjusted or polished
2.220.1#1104757

Fixed a Minor UI issue with the Workflow Preview screen

2.220.12.208.121#1104725

Fixed an issue with adding sales mailbox emails to a new opportunity

2.220.1#1104456

Resolved an issue with using the NinjaOne device import when choosing an induvidual organisation's devices to import

2.220.12.208.121#1104190

Fixed an issue adding the to-do list to a ticket when applying a template to a ticket via the API

2.220.12.208.121#1104068

Improvement — an existing feature extended, adjusted or polished
2.220.1#1104012

Fixed an issue with the Hopewiser integration when it is used by anonymous users

2.220.12.208.121#1103895

Fixed an issue with lookups causing errors on tickets in certain cases

2.220.12.208.121#1103865

Fixed an issue which could occur when trying to save a Ticket Rule with no criteria

2.220.1#1103839

Selecting approver users will now be paginated in the API for improved performance

Performance

2.220.1#1103213

Added field hint to "don't allow new tickets via email" on mailbox level

2.220.12.208.121#1103205

Fixed an issue where opportunity phone numbers displayed incorrectly after ticket creation

2.220.12.208.121#1101734

Fixed actions failing with an invalid ticket type error when the agent doesn't have access to the action's default ticket type

2.220.12.208.121#1101466

Fixed an issue where deleting a ticket could sometimes delete unrelated Event records

2.220.1#1101319

Improvement — an existing feature extended, adjusted or polished
2.220.1#1101214

Fixed a minor issue with budget recalculation

2.220.12.208.121#1101186

Fixed an issue with viewing password fields on the portal

2.220.12.208.121#1100926

Fixed an issue where deleting a linked item did not clear its link in the database

2.220.1#1100853

Fixed a rare issue where Exchange Calendars wouldn't sync when using the App Impersonation connection method

2.220.1#1100215

Fixed an issue with updating customer details in SnelStart

2.220.1#1099584

Against ticket types, if an email start or email end tag override is set its corresponding tag must also be set

Needs configuration

2.220.1#1098657

Fixed an issue with loading subsequent pages of an Asset's change history

2.220.12.208.121#1098568

Fixed an issue opening invoices

2.220.22.208.121#1117735

Fixed an issue upgrading to 2.220.1

2.220.2#1117715

Resolved an error during upgrader to version 2.220

2.220.2#1117595

Resolved an error loading Ticket lists when the option is enabled for using additional Agents assigned to Tickets

2.220.2#1117594

Fixed an issue with searching services in the self-service portal

2.220.3#1121716

Fixed an issue with using the "AI Response" action in chat

2.220.3#1121625

Fixed a null error when updating assets

2.220.32.208.121#1120987

Corrected Xero error message language pack

2.220.3#1120693

Fixed and issue with Agent Transfer Timeout and Wait Messages in Live Chat

2.220.3#1120339

Resolved an issue with an error when generating recurring invoices with lines linked to asset/user quantity

2.220.3#1120232

Resolved an error when creating a Ticket from a Sales Order using a Ticket Template

2.220.3#1120147

Fixed an issue with using custom field validation

2.220.3#1120101

Fixed an issue with tracking changes to assets

2.220.3#1120021

Improvements to Exchange webhooks

2.220.3#1117405

Fixed an issue with the new default status for cloned quotes setting

2.220.4#1124008

Fixed a few issues with searching service request details on the portal

2.220.4#1123882

Fixed a display issue with Knowledge Base voting as an anonymous User

2.220.4#1123815

Fixed an issue with anonymous Knowledgebase votes

2.220.4#1123764

Resolved an issue with a blank line causing an error during CSP Consumption Invoice import

2.220.4#1123416

Fixed minor visual issues with Ticket List Criteria Groups

2.220.4#1123148

Fixed an issue with ticket type child templates not applying

2.220.4#1123064

Fixed an issue where Item Groups couldn't be created

2.220.4#1122255

Fixed an issue with asset fields for column profiles on the self service portal

2.220.4#1121609

Fixed minor visual issues with searching settings in configuration

2.220.4#1121502

Fixed an issue with loading lists of ticket attachments

2.220.4#1119398

Removed a duplicated setting in Project Settings

2.220.42.208.121#1114764

Fixed a minor issue with deleting services

2.220.5#1125661

Fixed some minor issues with new hubspot import functionality

2.220.5#1125652

Fixed an issue when editing Asset Groups from the treeview

2.220.5#1125541

Resolved an issue with the rollback function for meter readings failing to use the correct tiered pricing

2.220.5#1124241

Fixed an issue with using the end user virtual agent function 'Search Tickets'

2.220.5#1124154

Fixed an issue with copying from invoice lines not working in some cases

2.220.5#1119464

Fixed an issue with external link matching with agent roles

2.220.5#1118969

Fixed an issue with viewing date ranges on timesheets where the end date is the other side of a DST switch.

2.220.5#1117251

Fixed an issue where Items could be created against Item Groups with read-only access

2.220.6#1126738

Resolved an issue with the rollback function for continous type meter readings failing to set the quantity correctly.

2.220.6#1126150

Fixed an issue with searching service details on the self service portal when a service can belong to many categories

2.220.6#1125696

Fixed several issues with recurring invoice bundles

2.220.7#1127211

Added more settings to configuration search

2.220.7#1111992

Improvements to runbook loop detection

2.220.8#1122622

New feature — a capability that did not exist before
2.224.12.220.11#1125135

Fixed an issue with new child tickets not setting client and site correctly in some cases

2.224.12.220.12#1130503

Added a boolean property "_disable_extra_matching" to the Users endpoint to disable username/email matching on existing users when posting with "_match_thirdparty_id" or "new_external_link" set

Needs configuration

2.224.12.220.132.208.131#1137790

Fixed an issue with incorrect fields showing on the SMS settings page

2.224.12.220.21#1127095

Fixed an issue with outbound syncs to IT Glue Configurations not including some attribute properties in some cases

2.224.12.220.212.208.131#1127014

Changes have been made to the URL format used when importing Users with Entra Integrations so that User properties can be filtered at the same time as using Azure Group filters

2.224.12.220.21#1126317

Fixed an issue validating mandatory rich text fields on assets

2.224.12.220.21#1126077

Fixed an issue where deleting a User Role did not also remove the corresponding record from the External Link table

2.224.12.220.21#1126039

Removed customer specific logging

2.224.12.220.212.208.131#1125780

Fixed an issue cloning assets that have linked services

2.224.12.220.21#1125226

Fixed an issue where dates imported from a spreadsheet could come through as null

2.224.12.220.21#1125064

Fixed an issue with the incorrect relationship type getting set for Owning CIs

2.224.12.220.212.208.131#1125002

Fixed an issue with fields being set incorrectly when automatically creating a business application instance.

2.224.12.220.21#1124976

Resolved an issue with deferred revenue recognition for prepay invoice lines recognising more than there is available for recognition

2.224.12.220.212.208.131#1124900

Fixed an issue with the calculation of Tax and Gross totals on invoices when using AST and inactive invoice lines.

2.224.12.220.212.208.131#1124879

An additional option has been added to the Device Field Mappings for NinjaOne so that a calculated Serial Number can be used

Needs configuration

2.224.12.220.212.208.131#1124841

Fixed an issue where Exchange Calendars wouldn't authenticate correctly

2.224.12.220.212.208.131#1124478

Invoices can now be searched by uniquely generated type ID if configured to be used as the Invoice ID

Needs configuration

2.224.12.220.21#1124151

Added a setting to select the method to determine the Accepted Status of Optional Quote Lines that have been added from another Quote

Needs configuration

2.224.12.220.21#1123592

Performance improvements when saving entities that use criteria groups

Performance

2.224.12.220.212.208.131#1123223

Fixed an issue where Addigy button on devices wouldn't display correctly

2.224.12.220.21#1123088

The CSP Invoice list will now only show Fully Billed as "True" for Invoices that have been fully imported

2.224.12.220.21#1123050

Fix an issue with importing Google mail in some cultures

2.224.12.220.212.208.131#1122982

Fixed an issue with the dependencies tab not showing

2.224.12.220.212.208.131#1122978

Fixed an issue where the 'hide from ticket header' setting also hid appointment completion button

2.224.12.220.21#1122752

Fixed an issue where multiple runbook failures occurring between task scheduler scans would send more than one notification

2.224.12.220.212.208.131#1122702

Fixed an issue when cloning services if you have a group of service subscribers set

2.224.12.220.21#1122685

Fixed the AI Emotion Detection Runbook link opening the runbook for the incorrect connection type

2.224.12.220.212.208.131#1121918

Fixed an issue where users could be added as site contacts multiple times before saving

2.224.12.220.212.208.131#1121678

Fixed an issue which could cause an error to be thrown when adding static distribution list users

2.224.12.220.212.208.131#1121600

Fixed an issue where setting a primary asset does not update related business applications as expected

2.224.12.220.21#1121581

Fixed a possible error in the scheduling service when running on some EU culture settings

2.224.12.220.21#1121574

Send Tax as new line for Sage Intacct is now available for AR and AP invoices

2.224.12.220.21#1121568

Minor performance enhancement when retrieving an individual device

Performance

2.224.12.220.21#1121143

Resolved an issue in multiple areas where only the first 1000 items would show in a list

2.224.12.220.21#1120763

Fixed an issue with loading the scheduled time when loading up a schedule on a report, template, etc.

2.224.12.220.21#1120354

Fixed an issue where Asset field mappings may not be applied correctly when using Asset Type Rules

2.224.12.220.21#1119986

_dont_fire_automations can now be specified as an Invoice Line property so that it can be used in a POST to the /updatelines endpoint

2.224.12.220.212.208.131#1119390

Resolved an issue with a config option incorrectly failing to show for User field mappings as part of the Entra/Azure integrations

2.224.12.220.21#1119374

Fixed an issue with time taken not being automatically populated when completing an appointment

2.224.12.220.212.208.131#1119298

Fixed an issue with customer trading names being incorrectly overwritten by other integrations

2.224.12.220.21#1118985

Fixed an issue with using dynamic multi-select fields in 'not equal to' dynamic field visibility

2.224.12.220.212.208.131#1118968

Resovled an issue with tax rate incorrectly setting to 0 for calculated lines

2.224.12.220.212.208.131#1118924

Resolved an issue with Occurrence Count failing to set for new Recurring Invoice lines

2.224.12.220.212.208.131#1118908

Improved the resellerError from TechData Reseller when searching products in the Etilize catalogue

2.224.12.220.21#1117762

Fixed an issue with report access tokens

Security

2.224.12.220.21#1117675

Fixed an issue with Pax8 token error handling

2.224.12.220.21#1117377

New feature — a capability that did not exist before
2.224.12.220.21#1117307

Resolved an issue with Downpayment invoices that are recognised from the Sales Order still showing up as requiring recognising in the Ready For Invoicing lists

2.224.12.220.212.208.131#1117275

Fixed an issue where a 500 could be returned when subscribing to a mailbox

2.224.12.220.212.208.131#1117229

Fixed an issue with loading periodic history tickets on contracts

2.224.12.220.21#1117196

Fixed an issue deleting certain lookup codes

2.224.12.220.21#1116723

Fixed an issue with restricting client from AI when using Halo's connection method

2.224.12.220.212.208.131#1116525

Fixed an issue with being unable to save holiday type allowances

2.224.12.220.212.208.131#1116350

Contract Recurring Invoices will now be able to be merged when using the configuration to merge Recurring Invoices

Needs configuration

2.224.12.220.21#1116168

Resolved an issue with updates made to appointments removing Calendly generated Teams URLs in some cases

2.224.12.220.21#1115819

Fixed an issue with Holiday allowances not updating on agent profile

2.224.12.220.212.208.131#1114963

Fixed an issue where Tiered Pricing on Items wouldn't apply to Recurring Invoice lines

2.224.12.220.21#1114564

New feature — a capability that did not exist before
2.224.12.220.21#1113624

Fixed an issue with updating Asset Change History values

2.224.12.220.212.208.131#1113364

Fixed in issue pasting sharable links into rich text editor fields when using Firefox

2.224.12.220.21#1113201

Fixed an issue where DattoRMM Sites couldn't be imported as Clients

2.224.12.220.21#1112471

Prevent delete of custom fields that are mapped to integration fields.

2.224.12.220.21#1111905

Fixed an issue with checking if an approver has approved in a previous step when added via delegation

2.224.12.220.21#1111320

Fixed an issue with billing rules extra filters display

2.224.12.220.21#1110421

Fixed an issue with posting actions through the background service

2.224.12.220.212.208.131#1109494

Fixed an issue with creating canned text for a specific agent

2.224.12.220.21#1107843

Fixed an issue with unsubscribing users from services when they log a ticket.

2.224.12.220.21#1106986

Fixed an issue with AI insights when using Opensearch

2.224.12.220.212.208.131#1103413

Improvements to asset filters

2.224.12.220.21#1103303

Resolve an open connection error on ticket actions.

2.224.12.220.212.208.131#1098514

Fixed an issue with rich text fields on asset/site fields

2.224.12.220.22#1136164

Fixed an error when saving entities that use criteria groups, e.g. when modifying the field list of a ticket type

2.224.12.220.222.208.131#1131641

Fixed an issue with using the other 1-5 fields for user matching with single sign-on when multiple users have the same email address

2.224.12.220.22#1130965

Fixed an issue with OpenAI Virtual Agent erroring when using functions using the Assistants API

2.224.12.220.22#1130896

Resolved an error thrown when import Xero Customers

2.224.12.220.22#1128901

Resolved an error loading a device/ticket that has a related Addigy imported Asset/Device

2.224.12.220.22#1128573

Allowed SSO to work without the user having an email in the third-party in some cases

2.224.12.220.22#1124065

Fixed an issue adding quote lines from another quote

2.224.12.220.23#1139562

Fixed an issue with remaining holiday allowance not updating on agent profile after cancelling holiday

2.224.12.220.23#1138904

Fixed a permissions issue with using the edit service Halo API Action

2.224.12.220.23#1138855

Fixed an issue with loading Labour Ready for Invoicing

2.224.12.220.23#1131591

Bug fix — something was broken and now works
2.224.12.220.24#1140725

Minor adjustment to the update encryption function

2.224.12.220.24#1140681

Fixed issue with using the user other fields for SAML matching

2.224.12.220.24#1140627

Added a role ID field in SailPoint to determine the unique identifier for import entities

Needs configuration

2.224.12.220.26#1143327

Internal or maintenance work with no directly usable change
2.224.12.220.28#1145754

Fixed an issue with the $-LASTNONSYSTEMACTION variable using incorrect actions

2.224.12.220.31#1139991

Fixed a date formatting issue with counter date widgets on ticket dashboards

2.224.12.220.31#1139663

Fixed an issue where scheduled Shifts would generate with the incorrect date in some timezones

2.224.12.220.31#1139411

Charge Rate amounts will now allow 3 decimal places

2.224.12.220.312.208.131#1139239

Fixed an issue with allowed actions on ticket widgets when using action groups

2.224.12.220.31#1139136

Fixed an issue with importing assets through Halo Asset Discovery in certain cases

2.224.12.220.31#1138815

Fixed an issue with removing children from templates

2.224.12.220.31#1138709

Fixed a rare issue when searching for tickets using the ID

2.224.12.220.31#1138697

Fixed an issue with searching for a Ticket when logging quick time in certain cases

2.224.12.220.31#1138016

Fixed a minor language pack issue on FAQ Lists

2.224.12.220.312.208.131#1137956

Fixed an error that could occur when using Entra ID deltas on the DB integrator

2.224.12.220.31#1137848

Fixed a rare issue when using an action with system use set to “Delete My Appointments”

2.224.12.220.31#1137795

Fixed an issue which could prevent clients from being returned when top levels is disabled

2.224.12.220.31#1137710

Bug fix — something was broken and now works
2.224.12.220.31#1137672

Fixed an issue that could incorrectly prevent some holidays from being submitted

2.224.12.220.31#1137663

Fixed an issue with custom API method custom fields on the new ticket screen

2.224.12.220.31#1137601

Fixed issues with config tracking Google Workspace

2.224.12.220.31#1137571

Fixed an issue where Workflow rules could set Workflow steps incorrectly

2.224.12.220.31#1137303

The timing of the status change triggered by the approval setting "Status if start date has passed" will now be more accurate (within 2 minutes for hosted instances)

Performance

2.224.12.220.31#1136623

Fixed an issue where Quotation custom fields with customer visibility restrictions wouldn't display correctly

2.224.12.220.31#1136541

Fixed custom table rows being cleared when applying a ticket template

2.224.12.220.312.208.131#1135377

Fixed an issue where Billing Templates sometimes wouldn't add a Billing Plan Combination for all contracts

2.224.12.220.31#1134151

Fixed ticket list order not applying when ordering by Child Status

2.224.12.220.31#1133841

Fixed an issue with emails from the login screen

2.224.12.220.31#1133835

Fixed an issue where Sales Orders wouldn't display in Ready for Invoicing

2.224.12.220.312.208.131#1133377

Fixed an issue where Tax could display incorrectly on PDFs in some cases

2.224.12.220.31#1133370

Fixed an authentication error with Sage Business Cloud

2.224.12.220.31#1133362

Fixed an issue where a quote would be split into multiple Sales Orders when a customer is selected at line level despite the customer matching the one set at quote level

2.224.12.220.31#1132757

Fixed an issue where Virima devices would fail to match to users

2.224.12.220.31#1132748

Fixed dynamic field visibility criteria values for Ticket Type and User Role failing to transfer when pushing changes between instances

2.224.12.220.31#1132746

Fixed an issue where HubSpot wouldn't sync decimal numbers for some regions

2.224.12.220.31#1132715

Fixed a display issue with the Followers field on the new ticket screen

2.224.12.220.31#1132460

Resolved an issue with orphaned Customer Restrictions being left behind after deleting Custom Fields

2.224.12.220.31#1132152

Fixed an issue with using values of 0 or lower within risk scoring calculations

2.224.12.220.31#1132124

Fix error adding restrictions when editing roles

2.224.12.220.312.208.131#1132053

Resolved an error importing Subscriptions from the ALSO integration when using the in-application import

2.224.12.220.312.208.131#1131971

Resolved an issue with Automated Tickets creating each day for an entity when a Ticket Rule is applied on creation that applies a template to the Ticket

2.224.12.220.312.208.131#1131944

Fixed an issue with some KB articles not showing on FAQ lists

2.224.12.220.31#1131839

Resolved an issue with Reports failing to show grouped lines when the grouped column is using a Name different to the report column name

2.224.12.220.31#1131759

The URL parameter Client_IDs can now be used in the asset endpoint to return Assets/Devices for a set of Clients

2.224.12.220.31#1131714

Fixed a minor issue with Halo integrator

2.224.12.220.31#1131703

Fixed an issue with loading the deliveries tab on webhooks/runbooks in certain cases

2.224.12.220.31#1131610

Fixed default values not applying when adding a new row to a custom table

2.224.12.220.312.208.131#1131594

Fixed an issue where Users could access Services without sufficient Service Access Level permissions

2.224.12.220.31#1131583

Fixed a display issue with the open/closed ticket search filter when "show a multiselect field instead of checkboxes" is enabled

2.224.12.220.31#1131561

Fixed an issue with custom fields that are API lookups, where the 3rd-party API method returns an empty display property for a lookup

2.224.12.220.31#1131436

Fixed an issue with a field label in approval process configuration

2.224.12.220.31#1131369

Fixed a label issue with agreement configuration

2.224.12.220.31#1131033

Fixed misspelling in the agent timeout message

2.224.12.220.31#1130929

Fixed an issue with using the variable $risklevel in kanban view

2.224.12.220.31#1130657

Fixed an issue with specifying the reply to address for a distribution list

2.224.12.220.31#1130653

Shifted remove button to the right within selection modal screens

2.224.12.220.31#1130595

Fixed an issue with managing asset relationships

2.224.12.220.31#1130160

Fixed an issue with invoice total not being sortable on custom invoice column profiles

2.224.12.220.31#1130147

Fixed an issue where the 'Save as New' report button would be visible in circumstances where it should not be

2.224.12.220.31#1130111

Minor change to allow update of Action level Deferred Revenue fields

2.224.12.220.312.208.131#1130109

Resolved an issue with an additional minute showing for a prepay action when the balance is exceeded by one minute

2.224.12.220.312.208.131#1130078

Fixed existing users failing to link to agents when automatic linked user management is enabled

2.224.12.220.31#1129974

Fixed an issue where pagination would be incorrect for the ticket attachment table

2.224.12.220.31#1129868

Fixed a visibility issue with the 'Call on Microsoft Teams' button

2.224.12.220.31#1129835

Resolved an issue with only the first 50 Contracts loading when creating Ticket Rule criteria records

2.224.12.220.312.208.131#1129758

Fixed an issue with not being able to update translations

2.224.12.220.31#1129736

Fixed an issue when the Planning tab on Timesheets did not consider all day appointments

2.224.12.220.31#1129685

Resolved an issue with Deferred Revenue failing to process from the Ready For Invoice List

2.224.12.220.31#1129664

Resolved an issue relating to using Xero and Items with a blank Purchase Account, when creating the Item in Xero

2.224.12.220.312.208.131#1129658

Top Level changes to Customer records are now audited

2.224.12.220.312.208.131#1129624

Fixed issues with editing allowed asset type relationships

2.224.12.220.31#1129623

Fixed a rare issue when changing a chat step's action type

2.224.12.220.31#1129550

Fixed an issue with Dynamic Field Visibility on checkbox asset fields

2.224.12.220.31#1129509

Fixed issue with Articles under FAQ Group displaying

2.224.12.220.31#1129491

Fixed an issue with including Created By, Created Date, Last Updated, or Updated By in asset column profiles

2.224.12.220.31#1129392

Fixed issue with loading assets with rich text asset fields when canned text is disabled

2.224.12.220.31#1129371

Fixed an issue with AI duplication prevention

2.224.12.220.31#1129359

Added GUID to Action auditing

2.224.12.220.31#1129209

Fixed an issue with redelivering incoming integration webhooks

2.224.12.220.31#1129139

Added an option to set default End Date when raising Recurring Invoices from lines

Needs configuration

2.224.12.220.31#1128967

Removed the add to distribution button which was mistakenly displayed for supplier users

2.224.12.220.31#1128959

Fixed an issue where a Tickets User/Email address would not be updated if the User input these fields on a linked Chat after the Ticket was logged

2.224.12.220.31#1128885

Bug fix — something was broken and now works
2.224.12.220.31#1128873

Fixed a reporting service issue where agents without the "Can edit closed Tickets" permission were unable to print closed tickets

2.224.12.220.31#1128818

Fixed an issue with the default ticket source being inactive

2.224.12.220.31#1128784

Added an extra check/logging for document knowledge base scanning

2.224.12.220.31#1128772

Fixed a typo within the Xensam integration configuration page

2.224.12.220.31#1128711

Resolved a floating point calculation issue regarding Prepay/Contract calculations

2.224.12.220.312.208.131#1128480

Fixed an issue with the Azure Open AI virtual agents functions in Halo chat

2.224.12.220.31#1128470

Fixed an issue that could cause some NinjaOne assets not to import

2.224.12.220.31#1128396

Fixed an issue with navigating to another knowledge base article from a user link on the self service portal

2.224.12.220.31#1127785

Added the "Server Roles" field to Kaseya VSA X device field mappings

2.224.12.220.31#1127637

Improved the performance when viewing favourite services

Performance

2.224.12.220.31#1127592

Adjusted item access permissions visibility

2.224.12.220.31#1127548

Minor language pack improvement

2.224.12.220.31#1127316

Fixed visual issues with the chat pop-up and nav bar when viewing the self-service portal on mobile

2.224.12.220.31#1127188

Fixed the ITIL Type field not being updated when a rule changes ticket type

2.224.12.220.312.208.131#1127177

Adjusted the width of the Item ID column on product bundles

2.224.12.220.31#1126997

Fixed a rare rounding issue on invoice $-variables

2.224.12.220.312.208.131#1126202

Fixed an issue with Dynamics Business Central not automatically syncing PO lines on initial creation in some cases

2.224.12.220.31#1126096

Fixed an issue where custom buttons did not trigger runbooks on purchase orders

2.224.12.220.31#1126092

Fixed an issue where deleting sales orders left links on related purchase orders

2.224.12.220.31#1125952

Performance improvements to the syncing of alerts & threats from SentinelOne

Performance

2.224.12.220.31#1125937

Fixed an issue when determining the user of the ticket when creating child, parent, or related tickets through an action

2.224.12.220.31#1125891

Updated Budget Type guide link

2.224.12.220.312.208.131#1125781

Fixed an issue with setting QuickBooks Online payment terms

2.224.12.220.31#1125649

Kaseya VSA X Alerts will now be assigned to General User at the asset's site if a related asset is matched

2.224.12.220.31#1125155

Fixed an issue with service visibility when a site restriction is set

2.224.12.220.31#1124989

Added a new setting to enable background processing for invoice creation directly from the sales order detail screen

Needs configuration

2.224.12.220.31#1124818

Fixed an issue where asset and user list dollar variables populated on recurring invoices instead of generated invoices

2.224.12.220.31#1124764

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.31#1124694

Fixed an issue with invoices synced to Sage Intacct not showing as posted

2.224.12.220.31#1123811

Performance improvements when loading entities with criteria records

Performance

2.224.12.220.31#1123785

Minor performance improvements

Performance

2.224.12.220.31#1123733

Fixed an issue with Automatic Sales Tax from Xero not applying to Halo invoices

2.224.12.220.31#1123343

Fixed an issue with logging opportunities against prospects

2.224.12.220.31#1123316

Fixed an issue with the agent status colour when changing status

2.224.12.220.31#1123302

Added a setting to the email configuration to disable ticket status updates when an email fails to send

Needs configuration

2.224.12.220.31#1123270

Performance improvements for bulk email processing

Performance

2.224.12.220.31#1123257

Fixed the Swagger documentation for the Tickets and Actions endpoints

2.224.12.220.31#1122850

Fixed action emails failing to send when the ticket is changed to an end-user with a mailbox override whilst the action form is open

2.224.12.220.31#1122002

Fixed an issue with the asset resource booking setting 'Asset custom field filter' on the end user portal

2.224.12.220.31#1121928

Fixed an issue with viewing ticket lists on the portal as a supplier

2.224.12.220.31#1121584

Fixed an issue with approval fields not showing in the self-service portal

2.224.12.220.31#1121145

Fixed an issue with DattoRMM webhook config not showing

2.224.12.220.31#1120250

Fixed an issue preventing searching services with AI

2.224.12.220.31#1120111

Fixed an issue with billing plan filter criteria not working in rare cases

2.224.12.220.31#1119957

Fixed an issue where certain invoice columns were not filterable

2.224.12.220.31#1119909

Fixed an issue with asset matching field value not showing for DattoRMM

2.224.12.220.31#1119349

Fixed an issue where field value restrictions were not applied correctly to the action level charge type field

2.224.12.220.312.208.131#1119329

Added improved error handling for the Avalara integration and clients

2.224.12.220.31#1117635

Fixed an issue with ordering by certain input types via custom tables

2.224.12.220.31#1117245

Made Auto Reply detection more robust

2.224.12.220.31#1117179

Added 'Change Status' to the lookup code dropdown

2.224.12.220.31#1116219

Fixed an issue with read-only rich text fields on actions not displaying correctly

2.224.12.220.31#1116038

Fixed agents not appearing in the Assigned Agent dropdown when their Allowed Clients list is empty

2.224.12.220.31#1114836

Fixed issues with using Azure AI Translator to translate language packs

2.224.12.220.31#1113110

Improved Validation on the greater-than/less-than X days ago filter types

2.224.12.220.31#1113100

Fixed an issue with using a default for non-ticket date custom fields

2.224.12.220.31#1112272

Fixed an issue with being able to submit an approval for tickets that have already been rejected

2.224.12.220.31#1110860

Fixed an issue with adding restrictions to actions on workflow steps based on the agent being a member of the assigned team

2.224.12.220.31#1110600

Fixed a minor issue with child ticket tables in the ticket list view when using dark mode

2.224.12.220.31#1108219

Fixed an issue saving fields against new approval steps

2.224.12.220.31#1106810

Fixed an issue where “News article” was incorrectly displayed as an article type option when news articles are not enabled

2.224.12.220.31#1105526

Fixed an error retrieving Microsoft Entra users when the site mapping filters by companyName

2.224.12.220.31#1103845

Fixed an issue with 'Only allow a User to submit a One-Click Feedback response once per Ticket' setting

2.224.12.220.31#1103358

Fixed an issue with using Dynamic SQL lookup fields on user actions

2.224.12.220.31#1101006

Fixed an issue with generating Excel spreadsheets for large reports

Performance

2.224.12.220.31#1100222

Fixed issues with access control for custom email templates

2.224.12.220.31#1099645

Fixed an issue where Appointment types wouldn't display when having read-only access

2.224.12.220.31#1099433

Fixed an issue with FAQ lists sometimes showing in the self-service portal when hidden from users

2.224.12.220.31#1099249

Minor language pack fix

2.224.12.220.322.208.131#1144396

Fixed an issue where an error could be thrown when loading a new action on ticket details

2.224.12.220.32#1143355

Resolved an issue with the V1 version of the Giacom integration importing Customer records when it is configured not to

2.224.12.220.322.208.131#1141838

Fixed permissions issue with services preventing user details from loading

2.224.12.220.32#1141694

Fixed an issue where Timesheet charge hours would display incorrectly when using Travel time

2.224.12.220.32#1139670

Fixed users being linked to agents during imports despite the user being at site that is not linked to an organisation

2.224.12.220.32#1125765

Fixed an issue with quote line item tax

2.224.12.220.33#1146267

Fixed an issue where HubSpot sync could fail for some dates

2.224.12.220.33#1146000

Fixed an issue where Appointment Type could be updated without the correct permissions

Security

2.224.12.220.33#1145958

Fixed issue with grouped ticket list filters

2.224.12.220.33#1145125

Fixed an issue with recurring invoices in modal screens not correctly saving schedule changes in some cases

2.224.12.220.33#1144957

Fixed an error syncing users/agents via EntraID

2.224.12.220.33#1143987

Monitoring connection logs

2.224.12.220.33#1143601

Fixed an issue with adding an ad-hoc approver again after restarting an approval

2.224.12.220.34#1146429

Minor visual change to the software releases screen

2.224.12.220.34#1146297

Fixed an issue with accessing event management configuration

2.224.12.220.34#1133429

Fixed an issue getting PagerDuty mappings

2.224.12.220.362.208.133#1170042

Fixed an issue with deleting custom fields that are used in billing plan criteria

2.224.12.220.41#1156863

Resolved an issue with Device/Asset imports processing via the Integrator when not enabled in the Integration but the Asset/Devices option is selected for the "Entities to import"

2.224.12.220.412.208.141#1146678

Resolved an error thrown when showing a blank/empty popup note

2.224.12.220.41#1146458

Fixed an issue with the last sync date for reports not being set

2.224.12.220.41#1146445

Resolved an issue with Invoices created from pro-rata automatically when a change is made using the wrong Item record and an incorrect Creation Date

2.224.12.220.41#1146424

Fixed issues with approval process and approval rule config tracking

2.224.12.220.41#1146386

Fixed an issue with not being able to set service request details user access on asset-linked services

2.224.12.220.41#1146352

Fixed an issue with incorrect error messages when testing mailbox/sms incoming/outgoing

2.224.12.220.41#1146265

Improvements to Start/Target Time fields

2.224.12.220.41#1146200

Added a button to clear datetime ticket fields

2.224.12.220.41#1146159

Fixed an issue with the action system use 'Cancel appointment'

2.224.12.220.41#1146123

Fixed an issue with pushing role changes between connected instances

2.224.12.220.41#1146121

Improvements to insert canned text when editing service status

2.224.12.220.41#1146116

Fixed a minor issue with adding fields to action field lists

2.224.12.220.41#1146073

Fixed webhook/runbook logs not being automatically deleted

2.224.12.220.412.208.141#1145623

Fixed an issue with the 'Created By' column on purchase order lists

2.224.12.220.41#1145376

Fixed an issue with ticket lists

2.224.12.220.41#1145254

Handle extra error types returned by Ingram Micro Reseller API and fix clearing of default IMR tenant in Etilize config.

2.224.12.220.41#1145186

Fixed an issue with resource booking not working when allowing site selection

2.224.12.220.41#1145052

"Previous" and "Next" buttons within selection tables are now able to be translated

2.224.12.220.41#1144797

Fixed an issue with the Integrator Last Sync variable for the Dynamics 365 CRM integration

2.224.12.220.41#1144607

Fixed an issue with the field 'Teams that can access this article' not displaying

2.224.12.220.41#1144477

Improved logs for Auto Assign Next Ticket automation

2.224.12.220.41#1144365

Bug fix — something was broken and now works
2.224.12.220.41#1144088

Fixed an external link error when importing Datto sites as clients

2.224.12.220.41#1143869

Fixed issues with conditions involving datetime fields

2.224.12.220.41#1143592

Fixed an issue with AI suggestions "The following Field(s) must match" setting's visibility

2.224.12.220.41#1143523

Fixed a "duplicate field selected" error when importing Salesforce entities with certain field mappings

2.224.12.220.41#1143501

The "Accounts First Name" and" Accounts Last Name" fields are no longer mandatory on clients when the QuickBooks Online integration is enabled - this will instead obey the global setting

2.224.12.220.41#1143198

Resolved an issue with mappings for specific fields in the Sage Intacct Integration failing

2.224.12.220.412.208.141#1142907

Allowed the shifts timeline line height to be configured

Needs configuration

2.224.12.220.41#1142870

Fixed the "show grandchild tickets" button being displayed on the Related Tickets list

2.224.12.220.41#1142831

Fixed a "Knowledge Base" table incorrectly displaying on the Details tab of services

2.224.12.220.41#1142231

Fixed a minor issue with database lookup automation logs

2.224.12.220.412.208.141#1142224

Options have been added to the Avalara entity list so that Credit Notes and Bills can be excluded/included

Needs configuration

2.224.12.220.412.208.141#1142138

Fixed an issue with the service category field not loading for non-admins

2.224.12.220.41#1142128

Fixed an issue with BeyondTrust code generation from tickets

2.224.12.220.41#1141991

Resolved an issue that stops Downpayment Invoices from being created when using the configuration to only allow Sales Orders to be invoiced once consigned

2.224.12.220.412.208.141#1141840

Fixed various minor issues with language packs

2.224.12.220.41#1141828

Resolved an error sending SMS using Twillio causing Action SMS to fail to send

2.224.12.220.412.208.141#1141787

Fixed issues with dynamic visibility for optional services

2.224.12.220.41#1141779

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

2.224.12.220.412.208.141#1141670

Fixed an issue with changing attachments with document KBs

2.224.12.220.41#1141669

Minor language pack fix for invoices

2.224.12.220.41#1141627

Fixed issue with config tracking dashboards

2.224.12.220.41#1141617

Fixed the slastate field being set incorrectly in the database when using a closure action with the "Private Note" field set

2.224.12.220.41#1141213

Fixed an issue with child tickets not creating from templates in certain scenarios after previously permanently deleting tickets

2.224.12.220.41#1141058

Fixed an issue triggering ticket user updated events when using a portal token to update the ticket.

2.224.12.220.41#1140964

Fixed an issue with multiple share buttons appearing on article side menu searching

2.224.12.220.41#1140779

Resolved an issue with an error thrown when loading Quickbooks Terms where a term as a percentage applied.

2.224.12.220.412.208.141#1140737

Minor improvements to the Document Management area

2.224.12.220.41#1140735

Fixed an issue with filtering tickets on date fields

2.224.12.220.41#1140093

Fixed ticket rules failing to apply custom field values when the ticket is logged by an end-user or integration

2.224.12.220.41#1138809

Fixed an issue with the report count when using read/write permissions for reports

2.224.12.220.41#1138491

Fixed a performance issue / timeout error when updating custom fields with a large number of lookup values

Performance

2.224.12.220.41#1138000

Fixed an issue with setting custom field values via scheduled and automated ticket templates

2.224.12.220.41#1137296

Fixed an issue with config tracking changes to user roles

2.224.12.220.41#1130676

Change to display names of action category fields in configuration

2.224.12.220.41#1125129

Fixed an issue with scheduled imports when using CSVs

2.224.12.220.41#1125120

Fixed an issue where duplicate widget loading on dashboards when using filters could cause unexpected data to show.

2.224.12.220.41#1124688

Single sign-on using OIDC now uses GET instead of POST

2.224.12.220.41#1123839

Fixed an issue with popup notes being hidden unintentionally when others are outside their date range

2.224.12.220.41#1122937

Fixed a visual issue with alignment of category and date fields when creating new tickets

2.224.12.220.41#1120521

Changed layout of the default view of workflow stages

2.224.12.220.41#1118963

Fixed an issue with unlinking and deleting ticket link types

2.224.12.220.41#1113753

Improved validation when saving agents

2.224.12.220.41#1109850

Fixed an issue with configuring Supplier Contract Automated tickets with multi-select custom field criteria

2.224.12.220.41#1102100

Fixed an issue retrieving remote session teams

2.224.12.220.422.208.141#1170071

Fixed an issue where delegating approvals could add duplicate users to the approval step

2.224.12.220.42#1168586

Added optional debug logs when retrieving action field lists

2.224.12.220.422.208.141#1167425

Resolved an issue with Xero changes to Invoice date format causing an incorrect timezone adjustment when updates are made

2.224.12.220.42#1128854

Fixed an issue where the status after approver update would be applied incorrectly in some circumstances

2.224.32.220.43#1171431

Fix dashboard widget initial load issue when no filter is applied

2.224.32.220.44#1172916

Fixed an issue with editing asset type relationships

2.224.32.220.44#1171780

Fixed an issue where the screen could fail to load when forwarding an action

2.224.42.220.46#1186107

Fixed an issue with legacy licencing

2.226.32.220.48#1191666

Improved the pagination in the integrator for the Armis integration

2.226.32.220.49#1192350

Fixed an issue with StreamOne Ion

2.226.52.220.50#1198419

Fixed an issue which could result in duplicate sites being returned on the API

2.228.12.220.51#1203368

Improved performance of the query that loads asset relationships

Performance

2.228.12.220.51#1200829

Performance improvements when loading asset dependencies

Performance

2.228.12.220.51#1191707

Fixed an issue with incoming email performance

Performance

2.226.92.220.65#1208206

Bug fix — something was broken and now works
2.226.92.220.65#1208044

Fix a backwards compatibility issue with the Halo DB Lookup Service

2.226.92.220.65#1207969

Fixed users being unable to log in via SAML if they haven't logged in before

2.228.72.220.66#1235093

Resolved an issue with Sales Orders being unable to be invoiced when they have 0 value

2.228.72.220.67#1239418

Fixed issues with FAQ permissions

2.228.72.220.72#1240174

Fixed an issue that caused an error when performing bulk invoice creation.

2.228.82.220.74#1238872

Fixed further issues listing device dependencies

2.232.32.220.83#1267099

Minor performance changes to the device hierarchy query

Performance

2.232.32.220.83#1264408

Fixed an issue with search in the agent application

2.232.32.220.83#1264203

Fixed an issue with config commits being too big when editing workflows.

2.232.52.220.84#1269579

Fixed a login issue

2.232.52.220.91#1270426

Fixed an issue where the MCP search_tickets tool could error

2.234.32.220.93#1273551

Fixed an issue where the $-quoteapproval variable wouldn't populate on Actions

2.234.32.220.93#1204716

Minor query improvement when retrieving users

Performance

2.232.92.220.94#1323183

Fixed an issue with creating attachments

2.234.92.220.95#1325711

Fixed an issue creating attachments

2.234.102.220.104#1330559

Minor improvement to CSV generation from reports

2.234.102.220.104#1327009

Deprecated the /ApprovalStore controller

2.234.102.220.104#1326963

Improved webhook retry validation

2.234.102.220.104#1326848

Improved custom table validation

2.234.102.220.104#1326780

Minor improvement to creating child tickets

2.234.102.220.104#1326591

Fixed an issue exporting reports to XLS

2.234.102.220.104#1326135

Minor improvement to exporting reports to Excel

2.234.102.220.104#1326128

Minor change to retrieving virtual agents

2.234.102.220.104#1326093

Fixed an issue uploading SAML metadata

2.234.102.220.104#1326022

Improved validation when creating custom tables

2.234.102.220.104#1324891

Fixed an issue with checking user access to service requests

2.236.52.220.105#1331677

Fixed an issue with the "Other Open Tickets" widget refreshing constantly

Performance

2.236.62.220.106#1332532

Increased performance for assets and asset dependency graphs when there are a large number of related services

Performance

2.238.12.236.212.220.112#1323532

Fixed an issue updating the security stamp for role changes

Security

2.238.12.236.92.220.113#1337286

Improved the self-service portal service search relevance sort

2.238.12.236.92.220.113#1336172

Fixed an issue with flagging illegal SQL in reports

Security

2.238.12.236.92.220.113#1334946

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.332.220.122#1340285

Fixed issues with searching services and ranking them

2.238.22.236.612.220.123#1355475

Fixed an issue with Xero authentication scopes

2.238.32.236.612.220.133#1363991

Allowed the password invalidation date to be specified.

2.240.12.236.472.220.141#1365022

Resolved an issue with the "Period Start Date" and "Period End Date" failing to be set after initial recurring invoice creation

2.240.12.236.472.220.141#1363273

Resolved an issue with Continous meter readings showing the incorrect reading after invoicing

2.240.12.236.472.220.141#1363084

Fixed an issue when importing Quotations from TD Synnex

2.240.12.236.472.220.141#1361547

Error handling has been added to the Customer Notes endpoint for notes longer than 4000 characters

2.240.12.236.472.220.141#1356918

Resolved an issue with orphaned workflow step links causing the workflow configuration page to fail to load

2.240.12.236.472.220.141#1356371

Resolved an issue with the Generic/Misc Item using the sales tax rate instead of the purchase tax rate on purchase orders

2.240.12.236.472.220.141#1355912

Fixed an issue with searching service details

2.240.12.236.472.220.141#1355490

Fixed an issue where Sales mailbox emails would not be processed correctly when added as a new opportunity

2.240.12.236.472.220.141#1335749

Fixed a permissions issue with changing action user visibility

2.240.12.236.472.220.141#1329046

Fixed an issue where AST tax may not be shown on PDFs when invoice line items are not taxable.

2.240.12.236.472.220.141#1310277

Fixed an issue where syncing Purchase Orders to Ingram Micro Reseller wouldn't populate PO number

2.240.12.236.472.220.141#1246345

Fixed an issue with processing multiple emails at once from a new user, when enforcing unique email addresses.

2.240.12.236.472.220.141#1241663

Fixed an error when clicking on Sales Mailbox emails after removing a previous email.

2.240.12.236.472.220.142#1367967

Fixed an issue with Zendesk migration attachments

2.240.12.236.472.220.143#1369216

Fixed an issue with authenticating Microsoft integrations with the authorization code type

2.238.82.236.472.220.145#1369408

Fixed an issue validating the lookup service url

2.240.22.236.472.220.146#1371246

Fixed an issue with ticket lists when using criteria groups with no criteria

2.224.42.220.61#1185425

Fixed an issue with action custom field grouping

2.224.42.220.61#1185095

Fixed an issue where Clients would import from Datto RMM when the option was disabled

2.224.52.220.61#1189454

Fixed an issue with deleting field groups

2.224.52.220.61#1188377

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.52.220.61#1146412

Improvements to display of radio CFs

2.226.12.220.61#1191390

Fixed an issue with saving a holiday on the calendar

2.226.12.220.61#1191130

Fixed some fields being hidden for notifications of type "Manager of the recipient of the ticket"

2.226.12.220.61#1190068

Resolved an issue with appointments failing to be removed from Halo when they are removed from Outlook (relating to webhooks only)

2.226.12.220.61#1189885

Fixed an issue with the KB icon in dark mode

2.226.12.220.61#1189736

Fixed filtering Status column within non-ticket entities when using custom column profiles

2.226.12.220.61#1189714

Fixed an issue with searchable global settings not displaying their label correctly

2.226.12.220.61#1189453

Fixed an issue when grouping Agents by their Status in the tree view

2.226.12.220.61#1188876

Fix issue with changing the date range on a dashboard not updating the results

2.226.12.220.61#1188760

Improved the colour of the AI Search toggle icon when using dark mode

2.226.12.220.61#1188718

Fixed an issue that prevent RAG charts from being printed to PDF

2.226.12.220.61#1188558

Increased page size for Armis integration to speed up imports

Performance

2.226.12.220.61#1188548

Resolved an issue with updating Clients causing an error when pushing the Address data to Xero

2.226.12.220.61#1188467

Fixed issue relating to access control with data sources

Security

2.226.12.220.61#1187977

Minor update to the API documentation to reflect the new rate limit

2.226.12.220.61#1187895

Fixed a bug where field groups would render despite no fields being set to visible.

2.226.12.220.101#1187872

Resolved an issue with Alerts for Addigy failing to be created with an associated Device/Asset

2.226.12.220.61#1187867

Fixed an issue with syncing purchase orders to Dynamics Business Central

2.226.12.220.61#1186984

Improvements to 'Show multiple pages split by field groups'

2.226.12.220.61#1186856

Updated the link to Automated Tickets within the Backend Service Monitoring area

2.226.12.220.61#1186751

Resolved an issue with merging Customers with Ticket Type restrictions in place

2.226.12.220.61#1186701

Fixed an issue with enabling the integrator for Microsoft Teams Shift imports

2.226.12.220.61#1186256

The rate used for distance will now allow 3 decimal places

2.226.12.220.61#1186188

Fixed an issue where line breaks were ignored when importing actions from Jira

2.226.12.220.61#1185957

Fixed an issue where read only action field values could be updated by automations

2.226.12.220.61#1185585

Improved the display of the resolution target column for tickets that are on hold

2.226.12.220.61#1185444

Performance improvements to the Microsoft Entra integration import

Performance

2.226.12.220.47#1185219

Fixed an issue when importing subscriptions from StreamOne ION integration could fail in some cases

2.226.12.220.47#1185180

Fixed an issue with deleting field groups

2.226.12.220.61#1185041

Improvements to single feedback/survey functionality

2.226.12.220.61#1185018

Updated Account Suspension Contact information

2.226.12.220.61#1173954

Fixed an issue with setting dynamic list custom fields using $-faultid in template configuration

2.226.12.220.61#1173613

Fixed a minor UI issue on action defaults

2.226.12.220.61#1173158

Fixed an issue where inactive lookup options would appear in Chat Bot input steps

2.226.12.220.61#1172837

Fixed an issue with pinning 2 tabs to the sidebar for users and sites

2.226.12.220.61#1172804

Fixed an issue where some Tickets would not be added to a Nurture Mail Campaign when using Dynamic Ticket Distribution Lists

2.226.12.220.61#1172792

Improved error logging for the Pax8 integration when retrieving product details

2.226.12.220.61#1172633

Resolved an issue with the Recurring Invoice link for Sales Orders being removed when more than one person is editing a Sales Order at the same time

2.226.12.220.61#1172536

Fixed an issue connecting to integrations via a custom developer app

2.226.12.220.61#1172462

Fixed an issue where system messages in Live Chat could be used to populate a User's name or email address

Security

2.226.12.220.61#1172451

Improvements to Address Imports

2.226.12.220.61#1172322

Fixed an issue with attachment matching that prevented some attachments from being linked to tickets on creation.

2.226.12.220.61#1171837

Fixed an issue where linked items could not be set on an item

2.226.12.220.61#1171812

Fixed an issue with creating new reports that use the "Online Agents" data source

2.226.12.220.61#1171647

Resolved an issue with Addigy webhook errors failing to be reported

2.226.12.220.61#1171634

Fixed an issue with Ninja Device Site matching

2.226.12.220.61#1171150

Fixed an issue with generating XLs for report builder reports that use agent permissions

2.226.12.220.61#1171124

Resolved an issue with Country and Region failing to show on the new Opportunity form

2.226.12.220.61#1171011

Fixed an issue with incoming Dynatrace Webhooks

2.226.12.220.61#1171004

Fixed the "log an incident" button not showing on asset-linked services when using the "view as user" option in the Service Catalogue, and fixed the default ticket user not being set

2.226.12.220.61#1170448

Added the general assets setting "Hide owning portfolios by default on Asset dependency diagrams"

Needs configuration

2.226.12.220.61#1170427

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1170424

Fixed an issue where pre-pay totals displayed on contracts were not formatted correctly

2.226.12.220.61#1170257

Fixed an issue when cloning linked Services

2.226.12.220.61#1169975

Resolved an issue with the Event "Estimate Exceeded" failing to fire when adding time to Tickets and firing multiple times when merging tickets

2.226.12.220.61#1169926

Fixed an issue using the "Quick link" with certain dollar variables

2.226.12.220.61#1169878

Improvements to Access Control inheritance when cloning Assets

2.226.12.220.61#1169753

Fixed an issue with using change collision detection when also preventing logging tickets during change freeze periods

2.226.12.220.61#1169330

Fixed user import failing to match site or client due to whitespace in site or client name

2.226.12.220.61#1169240

Fixed an issue where client organisation permissions were applying to bills

2.226.12.220.61#1169239

Improved performance when loading runbooks

Performance

2.226.12.220.61#1168537

Updated a setting label in User General Settings

2.226.12.220.61#1167547

Performance improvements when loading ticket types, field groups and actions

Performance

2.226.12.220.61#1167546

Resolved an issue with using Discounts on Invoice Lines that are linked to Software/Licence Records when using the linked records Price

2.226.12.220.61#1167325

A column has been added to the Recurring Invoice Line table for Discount, if applicable

2.226.12.220.61#1167283

Resolved an error thrown when creating Alerts for the Barracuda Integration

2.226.12.220.61#1167250

Resolved an issue with Quantity On Hand always being upated by Halo when pushing updates to Inventory Items to Quickbooks

2.226.12.220.61#1167220

Improvements to search routing for services with linked assets

2.226.12.220.61#1157060

Fixed an issue with alerts imported from SentinelOne returning an empty summary

2.226.12.220.61#1156757

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1146701

Fixed an issue where client and site variables were not populated in PDF Template filename overrides when sending an invoice

2.226.12.220.61#1146615

Fixed an issue when pressing escape when editing a workflow step

2.226.12.220.61#1146275

Improved error messages returned from the API for invalid inputs

2.226.12.220.61#1146169

Fixed an issue where ftickettags was not updated in the faults table when tags are updated through an action

2.226.12.220.61#1145751

Added the ability to hide the 'New' service button

Needs configuration

2.226.12.220.61#1145470

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1145447

Fixed an issue where Hubspot sync options did not appear for some fieldmapping types

2.226.12.220.61#1145220

New feature — a capability that did not exist before
2.226.12.220.61#1144138

Fix an issue with the Freshdesk first response import.

2.226.12.220.61#1144049

Fix a rare issue where recurring invoices may be merged when set to invoice separately

2.226.12.220.61#1142877

Fixed an issue with HubSpot contact and customer field mappings where certain fields failed to sync to HubSpot correctly

2.226.12.220.61#1142205

Fixed an issue with config tracking changes to asset type relationship restrictions

2.226.12.220.61#1141621

Fixed an issue with importing Item supplier fields via XLS

2.226.12.220.61#1141470

Fixed an issue with configuring ticket list widgets for opportunity areas

2.226.12.220.61#1141017

Fixed an issue where $-PERIODSTARTDATE and $-PERIODENDDATE variables would populate incorrectly for some timezones

2.226.12.220.61#1138578

Fixed an issue applying invoice PDF overrides

2.226.12.220.61#1137691

Fixed an issue where Knowledge Base FAQs wouldn't appear

2.226.12.220.61#1134042

Fixed an issue with using dates in database lookups

2.226.12.220.61#1125430

Fixed an issue when it wasn't possible to add an item from a sales order to an existing purchase order if the purchase order already had a non-receivable item

2.226.12.220.61#1123742

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1107208

Fixed issue with column profiles not showing when leave the New Opportunity screen

2.226.12.220.61#1106955

Fixed inbound HubSpot sync failing to map to quote and deal line custom fields correctly

2.226.12.220.61#1105942

Fixed a list loading loop on v2.226.1

2.226.22.220.61#1192678

Fixed an issue caused by changing the "Cancel emails for Recipients who are removed from the Recipient Distribution List" setting in Mail Campaigns

2.226.32.220.61#1194939

Improved an error message that can occur when posting actions in an incorrect format

2.228.12.220.71#1203257

Fixed an issue where the templates tab wouldn't display in the Twilio for WhatsApp Business Integration

2.228.12.220.71#1202134

Fixed an issue with $-LASTAGENTACTIONDATE not being replaced with an empty string when applicable

2.228.12.220.71#1202089

Fixed issues with using the setting 'An Agent's access to view/edit Articles/FAQ Lists is controlled entirely by their FAQ List access level'

2.228.12.220.71#1202017

The variable $ LINE_URL has been created for Quote line items

2.228.12.220.71#1201232

Fixed an issue where Item Custom Fields wouldn't display correctly when QuickBooks Online was enabled

2.228.12.220.71#1201207

Fixed a UI issue with lookups that involve a Single Select Dynamic Custom Integration CF

2.228.12.220.71#1200789

Fixed UI issue when displaying field value restrictions for Related Business Application field

2.228.12.220.71#1200255

Fixed an issue with cloning actions not cloning their access control

2.228.12.220.71#1200243

Prevented editing of translations for the default language on read-only fields

2.228.12.220.71#1200119

Resolved an issue with the ready for invoice creation process where two invoice creations can happen at the same time

2.228.12.220.71#1200008

Fixed a rounding issue which could cause a discrepancy between the API and UI

2.228.12.220.81#1199812

Fixed an issue where the Xero default Income Account code wouldn't apply to Payments in some cases

2.228.12.220.71#1199438

Fixed an issue when trying to load another Instances' Config Commits

2.228.12.220.71#1199113

Fixed an issue with the 'Status' label translation on ticket type allowed values tab

2.228.12.220.71#1199095

Resolved an issue with projects failing to show sales orders associated with tasks on the project details pane

2.228.12.220.71#1199033

Resolved an issue with multiple invoices being created at once causing some invoices to fail to be created and throw an error in the API when using background tasks

2.228.12.220.71#1198804

Fixed spelling mistake

2.228.12.220.71#1198748

Fixed a Milestone ordering issue

2.228.12.220.71#1198737

Fixed duplicate Users being listed against a User Role

2.228.12.220.71#1198654

Fixed an issue with the new many-to-many links for items in QuickBooks Online to Halo

2.228.12.220.71#1197937

Resolved an error thrown when using invalid SQL for Ticket and Child Ticket templates that stops the Template from displaying

2.228.12.220.71#1197807

Fixed the "show on children" property of attachments being overwritten when adding child tickets to a parent with "show new attachments on child tickets" enabled

2.228.12.220.71#1197652

Fixed an issue with cloning assets and automatically creating business application instances

2.228.12.220.71#1197510

Fixed an issue with searching for services in the self-service portal using AI

2.228.12.220.71#1196627

Updated the minimum version for Azure OpenAI connections when using virtual chat agents

2.228.12.220.71#1196443

Resolved an issue with recognised revenue only using the total from the first action on a ticket

2.228.12.220.71#1196301

Prevented translations from being set for Multi-Select CF values where the CF is not stored in the Fielddata table

2.228.12.220.71#1195294

Fixed UI issue involving a dropdown field and an empty table

2.228.12.220.71#1194997

Fixed UI issue for the automated tickets criteria table

2.228.12.220.71#1194908

Fixed an issue where a timeout could be thrown when importing an asset from NinjaOne

2.228.12.220.101#1194239

Updated mailbox organisation check to use mailbox sender restrictions

2.228.12.220.71#1193601

Fixed a rare issue when generating Invoices from Recurring Invoices

2.228.12.220.71#1192983

Fixed an issue with incoming DevOps Webhooks

2.228.12.220.71#1192730

Fixed an issue when saving holidays with no allowance set

2.228.12.220.71#1192686

Fixed an issue where syncing Invoices to Fortnox could round incorrectly

2.228.12.220.71#1192556

Fixed an issue with saving Knowledgebase articles

2.228.12.220.71#1192402

Hidden the additional agents field from actions on the portal

2.228.12.220.71#1191787

Fixed an issue with notifications and runbooks erroring when not allowed in any instances

2.228.12.220.71#1190311

Minor visual improvement to configuration setting search results

2.228.12.220.71#1189846

Fixed an issue where Items with more than 100 characters wouldn't sync to Dynamics Business Central

2.228.12.220.111#1189711

Fixed an issue where Radio single select fields could display incorrectly

2.228.12.220.71#1189467

Fixing an issue where CRM memo notes that were already populated were not visible

2.228.12.220.71#1186235

Fixed an issue adding Etilize products to Quotes in some configurations

2.228.12.220.71#1185537

Added dashboard groups to the list of access control on agents and roles

2.228.12.220.71#1172985

Fixed an issue where Asset and Item groups couldn't be deleted

2.228.12.220.71#1172637

Fixed issue with Documents not loading on the End Users Portal

2.228.12.220.71#1171159

Fixed visibility condition on "Allow anonymous voting on Articles" setting

2.228.12.220.71#1170335

Fixed an issue with CSP Subscription Pricing import updating date processed when failing in rare cases

2.228.12.220.71#1144136

Resolved an issue with the Unpaid Invoice Ticket criteria showing a "less than" criteria instead of "greater than"

2.228.12.220.71#1127118

Improved SSO error exposure on login

2.228.12.220.71#1125946

Fixed an issue in certain conditions with the quick search when viewing a ticket

2.228.12.220.71#1121794

Fixed a display issue with the 'Active/Inactive' filter on search screens

2.228.12.220.71#1117890

Fixed an issue with editing KB articles

2.228.22.220.71#1205584

Fixed the issue with Dblookupservice not working correctly when trying to log

2.228.32.220.71#1209930

Fixed an issue where Lookup codes couldn't be deleted

2.230.12.220.81#1234938

Fixed a rare EF issue with Email Templates

2.230.12.220.81#1223679

Resolved an issue with Items Issued Total showing as 0 when Tax is not set

2.230.12.220.81#1223648

When viewing opportunites in the Kanban view and grouped by Pipeline Stage the total value will now be displayed in the money format

2.230.12.220.81#1223552

Resolved an issue with deleting Recurring Invoice lines removing the Sales Order link for all lines on the Sales Order

2.230.12.220.81#1223413

Fixed an issue with PeriodStartDate and PeriodEndDate variables populating incorrectly.

2.230.12.220.81#1223299

Fix an issue with applying item group tax when using multiple third party billing integration tenants

2.230.12.220.81#1222812

Logging and potential fix for ticket level charge rounding calculation issue

2.230.12.220.81#1211486

Fixed an issue where lookup codes could not be deleted

2.230.12.220.81#1211074

Fixed an issue returning assets to stock

2.230.12.220.81#1211072

Further improvements to search routing for services with linked assets

2.230.12.220.81#1210035

Fixed an issue with the completion date on OLAs showing incorrectly and the time on OLA being incorrect if the OLA had previously been paused

2.230.12.220.81#1210028

Resolved an issue with Group lines failing to show on the PDF for Quotes/Orders when using the variables for the individual period options

2.230.12.220.81#1210005

Fixed an issue with using filter groups with custom field criteria in ticket lists

2.230.12.220.81#1209673

Fixed an issue when trying to update assets with an import spreadsheet

2.230.12.220.81#1209620

Fixed an issue where the search would error and not return any results on the self-service portal

2.230.12.220.81#1208702

Fixed an issue with cloning dynamic SQL custom fields

2.230.12.220.81#1208471

Fixed an issue with updating related services

2.230.12.220.81#1208271

Minor improvement to logging a SR from a Service on the Portal

2.230.12.220.81#1207447

Fixed an issue with "Default to First Value" not working as intended for some entities

2.230.12.220.81#1207046

Resolved an issue with the value from Project Templates failing to copy to the Projects created

2.230.12.220.81#1207035

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.230.12.220.81#1206142

Fixed an issue with searching for services through an integration runbook

2.230.12.220.81#1205868

Fixed an error loading asset dependencies

2.230.12.220.81#1205642

Fixed a bug where dashboards as custom tabs on tickets could show incorrect information

2.230.12.220.91#1205588

Added link to spreadsheet import within User Settings area

2.230.12.220.81#1205103

Fixed an issue with Custom Field value matching not working as intended for some integrations

2.230.12.220.81#1204516

Fixed an issue with database lookups not populating custom tables on new tickets

2.230.12.220.81#1204248

Fixed an issue where activity feeds could display internal actions to co-managed agents

Security

2.230.12.220.81#1203079

Fixed vectors not syncing to OpenSearch when posting directly to a ticket via runbook

2.230.12.220.81#1202459

Improved Child mapping table matching for Custom table mappings in Dynamics 365 CRM

2.230.12.220.81#1202319

Fixed Status History tab not showing for Linked Services when using 'Split Tickets tabs into Tickets areas'

2.230.12.220.81#1201699

Fixed an issue with notifications showing on chat workflows and runbook steps when not intended to

2.230.12.220.81#1201400

Fixed an issue when clearing the Serialised Asset's User

2.230.12.220.81#1201354

Fixed an issue stopping invoices from syncing to third party integrations when using the 'Invoices must be approved before syncing to a third-party billing integration' setting.

2.230.12.220.81#1199850

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.230.12.220.81#1197434

Fixed an issue with $-ACTIONRATE not populating in some cases

2.230.12.220.81#1195733

Fixed an issue with customfield displays on pdfs for Invoices and Quotes

2.230.12.220.81#1193637

Improvement — an existing feature extended, adjusted or polished
2.230.12.220.81#1189913

Fixed an issue where some Attachments wouldn't import from the Salesforce integration

2.230.12.220.81#1131231

Fixed issue with field sequencing on User Actions

2.230.12.220.81#1121387

Fixed an issue that could cause site names to be wiped when importing from N-Able N-Central

2.230.12.220.81#1120607

Fixed an issue where all-day appointments would update incorrectly when syncing to Exchange Calendars

2.230.12.220.81#1120536

Added ExternalUserState and other backend improvements to the Microsoft CSP User imports

2.230.12.220.81#1113317

Fixed an issue with needing to click back twice after selecting a KB article when searching

2.230.22.220.81#1239242

Fix UTC issue with invoice end dates

2.230.32.220.81#1241584

Fixed an issue where Categories could display incorrectly when using Category restrictions

2.230.32.220.81#1140313

Fixed an issue deactivating a setting

2.230.42.220.81#1246254

Minor improvements to AI search

2.230.42.220.81#1238377

Fixed a bug where the count of results in search wouldn't align with the actual number of results displayed

2.230.42.220.81#1223414

Fixed an issue with 'does not have a value' ticket list filter causing tickets not to load

2.230.52.220.81#1247528

Fix SailPoint integration 'Name' field mappings

2.230.52.220.81#1246057

Resolved an issue with the Date Sent failing to save correctly after manually sending an invoice through Xero from Halo

2.230.52.220.81#1236831

Fixed an issue where the lookup cache was not being used correctly

Performance

2.230.52.220.91#1222703

Fixed a display issue with Custom Tables when using Dynamic Single Select fields

2.230.72.220.82#1245729

Modifying back end value

2.232.12.220.91#1248340

Fixed the FAQ List dropdown on article drafts not showing FAQ Lists when the agent doesn't have modify access to them

2.232.12.220.91#1247721

Fixed an issue with filtering on asset fields in lists

2.232.12.220.91#1247607

Improved error handling for sending invoices through Xero

2.232.12.220.91#1247328

Minor performance improvements to retrieving Tickets

Performance

2.232.12.220.91#1247136

Fixed an issue with changing the layout of some asset fields

2.232.12.220.91#1246998

Resolved an issue with Addigy failing to automatically make Assets inactive when they are deleted from Addigy

2.232.12.220.91#1246263

Fixed an issue with users searching for services that don't show in the self-service catalogue

2.232.12.220.91#1246040

Fixed an issue with field mappings not applying for DattoRMM on the integrator

2.232.12.220.91#1245818

Fixed an issue with config tracking scheduled reports

2.232.12.220.91#1245761

Resolved an error in the UI when importing Ingram/Cloud Blue subscriptions when the import is successful but shows as failed

2.232.12.220.91#1245122

Fixed an issue with FAQ and Kb permissions

2.232.12.220.91#1244586

Minor improvements to KB Article copy link functionality

2.232.12.220.91#1244491

Fixed an issue with change freeze periods configuration

2.232.12.220.91#1244043

Fixed an issue with the plural translations for documents and remote sessions

2.232.12.220.91#1243297

Resolved an issue with the Asset field "Chassis_type" failing to map correctly due to an incorrect property name

2.232.12.220.91#1242095

Fixed an issue with optional services not using the correct form in certain scenarios

2.232.12.220.91#1241897

Resolved an issue with using the "Update currency" button on a Recurring Invoice

2.232.12.220.91#1241867

Resolved an issue with mapping multiple customers from different Ingram Micro/Cloud Blue integration tenants

2.232.12.220.91#1241844

Fixed Ticket ID not passing to Lookups on new Portal Actions

2.232.12.220.91#1241657

Fixed an issue with the $-ALLFIELDSCARD variable being replaced incorrectly when used in the details of a new ticket and prevented use of $-ALLFIELDS variables in ticket summaries

2.232.12.220.91#1241498

Fixed a rare null exception during a User import and contract saving

2.232.12.220.91#1240945

Fixed a rare issue with loading Workflows

2.232.12.220.91#1240470

Added hint to Distribution List about limits of Bulk Emails

2.232.12.220.91#1240431

Fixed an issue where creating a Quote could result in an error when the Quote automatically generated a Sales Order after being accepted

2.232.12.220.91#1240243

Fixed an issue where quantity values wouldn't import from the ALSO integration

2.232.12.220.91#1240239

Fixed an issue with cloning User Access set on the Service Request Details of a Service

2.232.12.220.91#1240190

Resolved an issue with downpayment recognition from Sales Orders using the full downpayment amount instead of the selected percentages

2.232.12.220.91#1240153

Fixed a rare issue when importing devices via Virima

2.232.12.220.91#1239500

Fixed a minor display issue with creating assets

2.232.12.220.91#1239268

Fixed a minor issue with searching configuration in the "my config" area

2.232.12.220.91#1239041

Fixed an issue when cloning Ticket Rules that have Criteria Groups set

2.232.12.220.91#1238998

Fixed an issue when logging a ticket if you are applying rules with custom fields

2.232.12.220.91#1238908

Fixed an issue with using the quick search on the portal to find services

2.232.12.220.91#1238035

Fixed an issue with the Notification Log tab where it wasn't possible to open notifications sent by the system when using the "outbound logs" option

2.232.12.220.91#1237981

Fixed an issue with creating/updating assets with date fields which are not change tracked

2.232.12.220.91#1237733

Resolved an issue with the prepay balance on tickets failing to show negative amounts

2.232.12.220.91#1236914

Fixed an issue with Widgets not refreshing between Tickets

2.232.12.220.101#1236879

Resolved an issue with API logs for sending invoices via Xero failing to log the date of the request

2.232.12.220.91#1236468

The word "Surcharge" will now be correctly translated using the language function for invoice lines

2.232.12.220.91#1236398

Adding an option to be able to force disconnect from Xero

Needs configuration

2.232.12.220.91#1236314

Fixed an issue with filtering dashboard lists in configuration

2.232.12.220.91#1236270

Fixed an issue with payment display in the GoCardless integration

2.232.12.220.91#1236241

Fixed an issue with searching for tickets when not an administrator

2.232.12.220.91#1236142

Fixed an error when setting values for dynamic SQL custom fields that query an external database

2.232.12.220.91#1236103

Fixed column filtering issue on ticket Audit tables

2.232.12.220.91#1236036

Fixed an issue where an error would display when assigning Tickets to out of office Agents

2.232.12.220.91#1235014

Fixed language issue within Virima Integration

2.232.12.220.91#1223937

Fixed an issue where the Default Item Tax code option wouldn't display when Xero was enabled

2.232.12.220.91#1223093

Fixed an issue with outgoing SMS actions when the provider is Kapow or TextApp

2.232.12.220.91#1222225

Fixed agents being unable to log in via SAML if their user account is not directly linked to the agent

2.232.12.220.91#1205975

Fixed an issue with some $-variables not replacing correctly on new ticket when using the auto-incrementing key method for next ticket ID calculation

2.232.12.220.91#1204929

Improved error handling for login token authentication.

Security

2.232.12.220.91#1200106

Fixed an issue with Datto Asset User Matching not working in some cases

2.232.12.220.91#1199016

Added improved logging to scheduled XLS imports

2.232.12.220.91#1198717

Fixed several issues surrounding product fields passing from quotes through to Sales Orders and bundles to Other billing entities

2.232.12.220.91#1188445

Fixed permission issue on Client/Site level CRM notes

2.232.12.220.91#1186176

Fixed an issue with applying the correct number of decimals places on the quantity of an issued item

2.232.12.220.91#1168223

Fixed an issue with the quantity step being incorrect when using the items issued field on the portal

2.232.12.220.91#1121935

Fixed an issue that could prevent the submission of user actions with applied criteria group dynamic field visibility conditions

2.232.12.220.91#1114391

Fixed an issue with automatically setting the primary service

2.232.22.220.91#1251439

Fixed an issue with importing subscriptions from Cloud Blue

2.232.22.220.91#1194723

Resolved an issue with the same Sales Order showing multiple times on a Ticket/Opportunity that it relates to

2.232.32.220.91#1253466

Resolved an issue with embedding the self service portal using the new browser based Teams application

2.232.32.220.91#1252265

Fixed an issue with creating tickets from a ticket logged via a service in the agent application

2.232.32.220.91#1251044

Resolved an issue with recognising downpayments when using the configuration option "Adjust the price of Lines rather than quantity when creating invoices from Sales Orders by percentage" found in Sales Order configuration

2.232.42.220.91#1267188

Fixed an issue where the Portal Display Name was not being applied to services in portal search results

2.232.42.220.91#1234732

Fixed an issue with $-ALLFIELDS not populating in the opening action for tickets

2.232.62.220.92#1272138

Optimised $-lastnonsystemaction variables

Performance

2.234.12.220.101#1270780

Fixed an issue with setting the subscriber type on services

2.234.12.220.101#1270728

Allowed Custom Buttons AC to show within the Access Control tab against Agents and Agent Roles

2.234.12.220.101#1270386

Fixed an issue with lookup CFs from a Custom Table on an Action

2.234.12.220.101#1270241

Fixed a bug where service status note wouldn't reset to the default when left blank on an update with the not being previously set.

2.234.12.220.101#1269701

Fixed issues with editing and deleting item bundle categories

2.234.12.220.101#1269472

Fixed an issue with bulk indexing where the automation logs would show a blank log record instead of the error message

2.234.12.220.101#1269238

Fixed an issue where in some cases, entity creation could fail if custom fields with integration methods were present

2.234.12.220.101#1268342

Fixed a bug with email matching on mailboxes with no allowed organisations

2.234.12.220.103#1268336

Resolved an issue with being unable to use Products that are linked primarily to another Quickbooks Tenant

2.234.12.220.101#1268051

Made search counts clearer on global search

2.234.12.220.101#1267302

Resolved an issue with contact fields showing on both the contact form and the Ticket form when creating a new Opportunity for a new contract

2.234.12.220.101#1267017

Fixed an issue affecting matching for the Within IP Address Range criteria.

2.234.12.220.101#1266940

Fixed issues with access level not applying for Asset Fields

2.234.12.220.101#1266680

Fixed a styling issue with article fields on the self-service portal

2.234.12.220.101#1266240

Fixed an issue with being able to edit the Request Source lookups

2.234.12.220.101#1266022

Resolved an issue with service catalog subscriber and access groups showing via the self service portal

2.234.12.220.101#1265711

Minor security improvements

Security

2.234.12.220.101#1264759

Fixed Field hints not being able to be unset

2.234.12.220.101#1253324

Bug fix — something was broken and now works
2.234.12.220.101#1252933

Resolved an issue with the Accounts Integrator attempting to POST invoices that have been marked as "Do not sync to accounting tool"

2.234.12.220.101#1252249

Fix an issue setting custom fields with Datto RMM webhooks

2.234.12.220.101#1252028

Fixed an issue with saving Field Value Visibility against a Field on Field Groups

2.234.12.220.101#1251979

Fixed agent permissions applying to Action Query Builder reports

2.234.12.220.101#1251887

Improved the performance of the Intune integration

Performance

2.234.12.220.101#1251868

Fixed rare issue when refreshing widgets

2.234.12.220.101#1251268

Fixed an issue with a portal setting applying when not visible

2.234.12.220.101#1251139

Fixed an issue with OIDC Single Sign On for Users who have not yet logged in to Halo before

2.234.12.220.101#1251129

Resolved an issue with using Custom Integrations that use live Custom Field data in the request and are using the <<!>> notation

2.234.12.220.101#1248267

Fix to the 'Can edit action visibility for users' permission.

2.234.12.220.101#1248216

Added $-QUOTEDISCOUNTTOTAL, $-QUOTEDISCOUNTPERCENT, $-ORDERDISCOUNTTOTAL, $-ORDERDISCOUNTPERCENT dollar variables for V2 calculation method

2.234.12.220.101#1246706

Allowed translations of the Welcome Message to apply on the Portal

2.234.12.220.101#1246563

Fixed issue with auditing Automated Tickets

2.234.12.220.101#1246070

Fixed issue with impersonating Supplier Contacts

2.234.12.220.101#1244669

Fixed an issue where the Invoice Due Date on Customers was hidden in some cases

2.234.12.220.101#1241914

Fixed an issue with Action Groups showing the incorrect follow-up action on some quick actions with choices

2.234.12.220.101#1241572

Updating an SLA now sets respondbydate if it's not already set, even if the ticket has been responded to.

Breaking change

2.234.12.220.101#1240629

Fixed an issue with not being able to give feedback comments when the survey setting "Only allow a User to submit a One-Click Feedback response once per Ticket" is enabled

2.234.12.220.101#1240580

Fixed an issue with stock consignments doubling up in some cases

2.234.12.220.101#1240080

Improved prevention of series runbooks running in parallel.

Performance

2.234.12.220.121#1239079

Fixed an issue where the Freshdesk migration could error when importing Tickets

2.234.12.220.101#1198005

Fixed issue with dashboard data not re-rendering when switching between tickets, clients, sites, and other entities.

2.234.12.220.101#1195121

Fixed an issue where single-select custom fields with third-party values failed to update tickets correctly

2.234.12.220.101#1192685

Fixed an issue with saving client/customer CRM note dynamic lookup custom fields

2.234.12.220.101#1138745

Fixed issue with Dashboard loading

2.234.22.220.101#1272494

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.234.42.220.101#1310419

Fixed an issue with using multiple database lookups at the same time

2.234.42.220.101#1285000

Fixed an issue where the email field would not be populated when quick closing a new ticket and closure confirmation procedures are in use

2.234.42.220.101#1270440

Fixed an issue where a business application instance could have the same asset tag as its business application

2.234.42.220.101#1253541

Fixed an issue where images wouldn't render on PDF downloads for specific client networking setups

2.234.42.220.101#1250054

Fixed an issue with automatic service linking to tickets

2.234.42.220.101#1250026

Fix issues with loading of dashboards with many widgets

Performance

2.234.42.220.101#1203471

Fixed an issue with searching services as a user.

2.234.52.220.101#1322354

Fixed a bug where optional services with creation rules wouldn't create in certain scenarios

2.234.52.220.101#1286443

Improved performance when editing OLAs

Performance

2.234.52.220.101#1286147

Improvement — an existing feature extended, adjusted or polished
Performance
2.234.52.220.101#1285386

Fixed an issue with editing optional service creation rules

2.234.52.220.101#1265761

Resolved an issue with using the threading function for outbound emails failing to exclude Dutch undeliverable emails

2.236.12.220.111#1323731

Fixed the get_one_article function for MCP and Virtual Agents not returning the resolution field

2.236.12.220.111#1322472

Resolved an issue with the Invoice quantity calculation showing as zero when using another Client software/subscription quantity

2.236.12.220.111#1311932

Fixed an issue where child tickets on project templates wouldn't automatically link to Milestones

2.236.12.220.121#1311582

Fixed an issue with replacing money dollar variables for PDFs

2.236.12.220.111#1310137

Fixed issues with using lookups to populate custom tables

2.236.12.220.111#1309824

Resolved an issue with Ticket level charge rates showing in the global/main charge rate list

2.236.12.220.111#1299511

Fixed an issue where the Agent Cost table could cause errors

2.236.12.220.111#1299409

Fixed a bug where dates wouldn't be converted to local time on service status updates

2.236.332.236.12.220.122#1286392

Fixed an issue when trying to access integration runbooks

2.236.12.220.111#1285826

Fixed an error when deleting custom fields due to integration field mappings

2.236.12.220.111#1272471

Fixed an issue where Invoice Reminder emails could send incorrectly

2.236.12.220.111#1272260

Fixed issue with Mailbox restrictions not refreshing on the New Ticket screen

2.236.12.220.111#1272034

Fixed an issue where areplytoaddress is not populated when an action is created from an email

2.236.12.220.111#1270786

Fixed an issue with the ServiceNow integration when trying to sync a ticket to ServiceNow

2.236.12.220.111#1270360

Fixed an issue where a ticket's client would not change when using the "Change client and site to the end-users default client and site" checkbox

2.236.12.220.111#1270271

Fixed an issue importing assets with the Endpoint Central Integration

2.236.12.220.111#1269719

Fixed not being able to disable the colour option on Custom Field values

2.236.12.220.111#1269599

Fixed an issue with syncing agent role changes between instances

2.236.12.220.111#1268694

Fixed an issue with allowing users to translate messages in embedded chats

2.236.12.220.111#1268532

Fixed an issue with returning MYOB default item settings

2.236.12.220.111#1267947

Fixed an issue when receiving stock via actions with the 'Receive stock on Purchase Orders' use

2.236.12.220.111#1267679

Fixed a display issue with the AI query builder on reports

2.236.12.220.111#1264448

Improved the function to migrate custom fields to now include text fields

2.236.12.220.111#1264216

Fixed an issue where column profiles could error on Quotes

2.236.12.220.111#1248924

Added a warning to prevent merging the default email client

2.236.12.220.111#1240793

Fixed an issue where Google Cloud Platform-only customers wouldn't import in Google Workspace

2.236.12.220.111#1190482

Fixed an issue with generating a unique document id on invoices created by ticket actions

2.236.12.220.111#1126898

Fixed an issue where Items with 100 characters or more wouldn't sync to Dynamics Business Central

2.236.32.220.111#1329521

Fixed an issue with Dynamics Business Central Tax returning to Halo being incorrect in some cases

2.236.32.220.111#1327677

Fixed an issue where $-LASTNONSYSTEMACTIONWHO wouldn't populate

2.236.32.220.111#1327274

Minor change to S3 attachment downloads

2.236.32.220.111#1326121

Removed unused properties from the Attachment model

2.236.32.220.111#1326073

Minor improvements to single sign-on methods

2.236.52.220.111#1330780

Improved security robustness of the Partner Center webhook handling

Security

2.238.12.236.212.220.121#1333025

Fixed an error which could occur when configuring Ticket Lists

2.238.12.236.212.220.121#1332991

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

2.238.12.236.212.220.121#1332843

Fixed a bug where 'Custom HTML' would appear twice in the list of dashboard widget types

2.238.12.236.212.220.121#1332740

Fixed an issue with invalid tenant IDs for the Intune integration

2.238.12.236.212.220.121#1332526

Fixed an issue where the screen would scroll to the top when logging Article Feedback tickets on the Self Service Portal

2.238.12.236.212.220.121#1332083

Resolved an issue with the call screen incorrectly partially matching phone numbers

2.238.12.236.212.220.121#1332039

Fixed an issue with $-LASTNONSYSTEMACTION

2.238.12.236.212.220.121#1331965

Fixed an issue with Manager and About Me field mappings not working correctly when using the Microsoft Entra integration on the Halo Integrator

2.238.12.236.212.220.121#1331874

Resolved an issue with consignments causing double stock movements when using the setting that allows existing assets/devices to be consigned from Purchase Orders

2.238.12.236.212.220.121#1331793

Fixed duplicate records sometimes showing in the AI Matched Tickets table

2.238.12.236.212.220.121#1331710

Fixed an issue with user matching

2.238.12.236.212.220.121#1331633

Fixed an issue with site24x7 Alerts not creating tickets

2.238.12.236.212.220.121#1330874

Resolved an issue with Item/Products losing links to QuickBooks Online when using the multiple tenant functionality and updating the Item/Product in Halo

2.238.12.236.212.220.121#1330608

Resolved an issue with the chassis type for devices imported using N-Able N-Sight showing as "desktop" for all devices

2.238.12.236.212.220.121#1329777

Fixed a bug where creation rules on optional services, wouldn't apply when the parent service was owned by another service

2.238.12.236.212.220.121#1329625

Fixed an issue where service categories would not display on the self-service portal when using a mobile browser

2.238.12.236.212.220.121#1329603

Resolved an issue with Bills created from Supplier/Purchase Orders incorrectly using the current currency conversion rate instead of the rate from the Order

2.238.12.236.212.220.121#1329550

Resolved an issue with an invalid recurring invoice link showing on invoices that contain both recurring invoice lines and other lines

2.238.12.236.212.220.121#1329536

Quote variables will now populate when using Invoice PDF variables

2.238.12.236.212.220.121#1328770

Fixed an issue where Items wouldn't be added to Projects generated from the Project Setup Wizard

2.238.12.236.212.220.121#1328441

Fixed an issue when using descriptive rules for the Priority description

2.238.12.236.212.220.121#1328110

Fixed an issue with duplicate OLAs being triggered

2.238.12.236.212.220.121#1327509

Fixed an issue where licences couldn't be imported from the Sophos integration

2.238.12.236.212.220.121#1327414

Fixed an issue where submitting actions with system use Start Journey could error

2.238.12.236.212.220.121#1327046

Disabled the option to switch to the v1 Slack app

2.238.12.236.212.220.121#1326756

Fixed an issue where columns on entity list views wouldn't sort correctly

2.238.12.236.212.220.121#1326561

Resolved an error creating invoices for downpayments when using Quickbooks and the Products are not yet exported

2.238.12.236.212.220.121#1326436

Fixed issue with replies to forwarded actions not being hidden from end users

2.238.12.236.212.220.121#1325861

Fixed a visual bug with search counts not displaying correctly for services

2.238.12.236.212.220.121#1325792

Fixed an issue where users may become inaccessible after posting an invalid client name

2.238.12.236.212.220.121#1325567

Fixed an issue where Invoice PDF totals could round incorrectly

2.238.12.236.212.220.121#1325476

Minor UI improvement to the Ticket timer widget

2.238.12.236.212.220.121#1324635

Fixed an issue with Full-Text Search involving custom extra tables

2.238.12.236.212.220.121#1323285

Added includechangehistorylastupdated to our API documentation

2.238.12.236.212.220.121#1311542

Added Customer Action Visibility controls to the "Customer Signature" field

Needs configuration

2.238.12.236.212.220.121#1311453

Minor improvement to the label for the AI search toggle on the Search Tickets function config

2.238.12.236.212.220.121#1286485

Fixed an issue with LogMeIn Rescue agent IDs containing leading or trailing spaces.

2.238.12.236.212.220.121#1269847

Fixed issue with WhatsApp Templates not being sent via Automations

2.238.12.236.212.220.121#1269229

Fixed an issue with search in the portal

2.238.12.236.212.220.121#1268533

Fixed an issue with configuring all-day maintenance windows

2.238.12.236.212.220.121#1268205

Fixed an issue with parent attachments that should be visible on child tickets not showing on child tickets.

2.238.12.236.212.220.121#1267047

Fixed an issue with billing charge rates that were push/pulled from another instance

2.238.12.236.212.220.121#1253235

Fix date custom field variable population issue

2.238.12.236.212.220.121#1251319

Fixed an issue where Recurring Product Bundle descriptions wouldn't display correctly

2.238.12.236.212.220.121#1250671

Fix integration method variable parsing when the JSON response starts with formatting characters.

2.238.12.236.212.220.121#1244680

Fixed an issue where Datto RMM devices wouldn't deactivate when deleted in Datto RMM

2.238.12.236.212.220.121#1239486

Adjusted the Chat bubble in the Agent application to overlap less with the Submit button on Tickets

2.238.12.236.212.220.121#1239216

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

2.238.12.236.222.220.121#1336826

Fixed an issue with showing related CIs on tickets

2.238.12.236.222.220.121#1336117

Fixed an issue with automatically setting related business apps and services

2.238.12.236.222.220.121#1334801

Fixed an issue with calculating OLA dates and target met

2.238.12.236.222.220.121#1327342

Resolved an issue with the budget threshold event from failing to send notifications when time is added to a project task

2.238.12.236.232.220.121#1339766

Fixed an issue where UI Invoice totals could differ from PDF totals

2.238.12.236.232.220.121#1338055

Fixed an error searching in the portal

2.238.12.236.232.220.121#1336654

The maximum character count for AI embedding fields has been reduced to 15,000 to prevent an error where it would exceed the token limit

2.238.12.236.312.220.131#1338104

Resolved an issue with the Ticket Changed event failing to follow the _dont_fire_automations element

2.238.12.236.312.220.131#1337217

Fixed an error when attempting to change a built-in virtual agent to use the Assistants API

2.238.12.236.312.220.131#1336028

Resolved an issue with the incorrect date/time value being used for the NinjaOne Device import for the OSLastBootTime property

2.238.12.236.312.220.131#1335928

Resolved an issue with using the beta setting related to how the application finds the next Device/Asset ID to be used

2.238.12.236.312.220.131#1335853

Resolved an issue relating to daylight savings for the submission of meter readings on the last or first day of a recurring invoice period

2.238.12.236.312.220.131#1335041

Invoice Lines for Sales Orders can now use the variable $ORDER_ADDITIONAL_DESCRIPTION to populate the Item/Item Group Invoice Description

2.238.12.236.312.220.131#1334930

Fixed an error when creating new users via SAML if the email address doesn't contain a dot

2.238.12.236.312.220.131#1334219

Resolved an error thrown when importing stock with a large number of assets whose Asset Tags/Numbers exceed 1000 characters in length

2.238.12.236.312.220.131#1334111

Fixed an issue with updating some settings on linked services

2.238.12.236.312.220.122#1333739

Fixed an issue with Site24x7 Alerts not closing tickets

2.238.12.236.312.220.131#1332855

Fixed several issues with processing Datto RMM webhooks

2.238.12.236.312.220.131#1331667

Resolved an error shown when using a Ticket list that contains a filter using a Custom Field of type Memo with the "Has a value" filter type

2.238.12.236.312.220.131#1329839

Internal or maintenance work with no directly usable change
2.238.12.236.312.220.131#1328196

Improved the webhook URL validation.

2.238.12.236.312.220.131#1326881

Fixed an issue with invoice total calculation on PDFs

2.238.12.236.312.220.131#1322647

Fixed a Minor UI issue with Azure Sentinel Priority mappings

2.238.12.236.312.220.131#1311512

Fixed a rare issue where Recurring Invoices wouldn't display in Ready for Invoicing after voiding a generated Invoice

2.238.12.236.312.220.131#1296759

Fixed an issue loading the application

2.238.12.236.322.220.131#1352730

Fixed an issue where trial credentials for Azure AI Search could be used in production instances

Security

2.238.12.236.322.220.131#1351806

Fixed an issue when deleting custom tables via the API

2.238.12.236.412.220.131#1350776

Fixed an issue where Sites wouldn't change on Opportunities

2.238.12.236.412.220.132#1337909

Improved performance when logging a ticket with a related asset with many relationships

Performance

2.240.12.236.612.220.147#1368168

Fixed an issue with loading services related to assets when there are lots of assets

Performance

2.240.12.236.612.220.147#1366994

2.220

Improvement — an existing feature extended, adjusted or polishedChanged the way incoming webhooks are processed in the Exchange calendars integrationIntegrations & sync·Calendars & scheduling·Microsoft 3652.220.1#1100829

Internal or maintenance work with no directly usable changeEnabling IronPDF loggingPlatform & database2.220.52.208.114#1124698

Improvement — an existing feature extended, adjusted or polishedA setting has been added to control how the default Mailbox of a Ticket is updatedEmail processing·TicketsNeeds configuration2.220.1#1114701

Improvement — an existing feature extended, adjusted or polishedVarious improvements to searching services in the self-service portalService catalogue·Search2.220.1#1113142

Improvement — an existing feature extended, adjusted or polishedWhen using the Pax8 integration, customers can now be excluded from automatic recurring invoice line creation.Billing & invoicing·Integrations & sync·Pax8Needs configuration2.220.1#1113072

Improvement — an existing feature extended, adjusted or polishedAdded fields to the LiveChatHeader table to store the date the First Agent joined a live chat and the time in minutes the User spent queueing for an AgentChat2.220.1#1112870

Improvement — an existing feature extended, adjusted or polishedA Ticket property has been added so that when creating a Ticket via the API the "reportedby" (email address) can be used to find the UserTickets·Integrations & sync2.220.1#1110919

Improvement — an existing feature extended, adjusted or polishedAdded an option to Distribution Lists to determine which User email field to send emails toNotifications·Users & customersNeeds configuration2.220.1#1108508

Improvement — an existing feature extended, adjusted or polishedVariables can now be used on Invoice lines to populate a list of Devices/Users that relate to the line for automatic quantity calculationBilling & invoicing·Assets & CMDB·Users & customers2.220.1#1106755

Improvement — an existing feature extended, adjusted or polishedAdded various SLA related fields to Column ProfilesSLAs & targets2.220.1#1104799

Improvement — an existing feature extended, adjusted or polishedAdded _match_additional_id property to entities that support _match_thirdparty_idIntegrations & sync2.220.1#1104757

Improvement — an existing feature extended, adjusted or polishedVarious improvements to meter reading functionalityAssets & CMDB2.220.1#1104012

Improvement — an existing feature extended, adjusted or polishedProperties have been added to the ExternalLink entity so that buttons to a specified URL can be shown on the related entityIntegrations & sync·User interface2.220.1#1101214

New feature — a capability that did not exist beforeAdded a new booking duration type to asset resource bookingCalendars & scheduling·Assets & CMDB2.224.12.220.11#1125135

New feature — a capability that did not exist beforeIt is now possible to use the licence endpoint to record custom licences by utlizing the new_external_link property of the licence objectIntegrations & sync·Assets & CMDB2.224.12.220.21#1117307

New feature — a capability that did not exist beforeAdded static field mappings to the SailPoint integrationIntegrations & sync·SailPoint2.224.12.220.21#1113624

Bug fix — something was broken and now worksFixed some issues with Sage Intacct BillsIntegrations & sync·Billing & invoicing·Sage Intacct2.224.12.220.24#1140725

Internal or maintenance work with no directly usable changeMinor changes to the SailPoint IIQ integrationIntegrations & sync·SailPoint2.224.12.220.28#1145754

Bug fix — something was broken and now worksFixed a couple of invoicing issuesBilling & invoicing2.224.12.220.31#1137672

Bug fix — something was broken and now worksFixed an issue where appointment reminders would not get updated if the appointments dates were updatedCalendars & scheduling·Notifications2.224.12.220.31#1128873

Improvement — an existing feature extended, adjusted or polishedImprovements to dashboard groupingDashboards & reporting2.224.12.220.31#1124694

Bug fix — something was broken and now worksFixed an issue with the feature to prevent load balance of new Tickets if there is a backlog of unassigned TicketsTickets2.224.12.220.41#1144088

Bug fix — something was broken and now worksFixed some invoice issuesBilling & invoicing2.226.92.220.65#1208044

Improvement — an existing feature extended, adjusted or polishedImprovements to service searchingService catalogue·Search2.238.12.236.332.220.122#1340285

Improvement — an existing feature extended, adjusted or polishedAdded a setting to prioritise matching user records instead of agent records when logging into the self-service portalAuthentication & SSO·Users & customersNeeds configuration2.224.52.220.61#1146412

Improvement — an existing feature extended, adjusted or polishedAdded the option to view the outbound logs instead of notification configuration when clicking a ticket's notification logNotifications2.226.12.220.61#1170424

Improvement — an existing feature extended, adjusted or polishedMultiple minor changes made to Recurring InvoicesBilling & invoicing2.226.12.220.61#1146701

Improvement — an existing feature extended, adjusted or polishedAdded the ability to show a Service's Portal display name in listsService catalogue·User interfaceNeeds configuration2.226.12.220.61#1145447

New feature — a capability that did not exist beforeAdded access control for dashboard groups.Dashboards & reporting·Permissions & access2.226.12.220.61#1144138

Improvement — an existing feature extended, adjusted or polishedAdded a field to determine how assets are assigned a site when imported from QualysIntegrations & sync·Assets & CMDB·QualysNeeds configuration2.226.12.220.61#1107208

Improvement — an existing feature extended, adjusted or polishedAdded the option to disable auto-linking of assets and services when using related assets and servicesAssets & CMDBNeeds configuration2.230.12.220.81#1206142

Improvement — an existing feature extended, adjusted or polishedAdded a new option for user access restrictions on service request detailsPermissions & access·Service catalogueNeeds configuration2.230.12.220.81#1197434

Improvement — an existing feature extended, adjusted or polishedVarious improvements to reportsDashboards & reporting2.230.12.220.81#1189913

Bug fix — something was broken and now worksEnsured CF defaults only apply when being used on the same entity they have been created againstCustom fields2.234.12.220.101#1252933

Improvement — an existing feature extended, adjusted or polishedAdded the option to order service searches in the portal by relevanceService catalogue·SearchNeeds configuration2.234.42.220.101#1310419

Improvement — an existing feature extended, adjusted or polishedPerformance improvements for event processingWorkflows & automationPerformance2.234.52.220.101#1285386

Internal or maintenance work with no directly usable changeImproved error logging when posting actions to Child tickets via a Parent action when using the Background serviceTickets·Platform & database2.238.12.236.312.220.131#1328196

Improvement — an existing feature extended, adjusted or polished
2.220.1#1100829

Internal or maintenance work with no directly usable change
2.220.52.208.114#1124698

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.220.1#1114701

Improvement — an existing feature extended, adjusted or polished
2.220.1#1113142

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.220.1#1113072

Improvement — an existing feature extended, adjusted or polished
2.220.1#1112870

Improvement — an existing feature extended, adjusted or polished
2.220.1#1110919

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.220.1#1108508

Improvement — an existing feature extended, adjusted or polished
2.220.1#1106755

Improvement — an existing feature extended, adjusted or polished
2.220.1#1104799

Improvement — an existing feature extended, adjusted or polished
2.220.1#1104757

Improvement — an existing feature extended, adjusted or polished
2.220.1#1104012

Improvement — an existing feature extended, adjusted or polished
2.220.1#1101214

New feature — a capability that did not exist before
2.224.12.220.11#1125135

New feature — a capability that did not exist before
2.224.12.220.21#1117307

New feature — a capability that did not exist before
2.224.12.220.21#1113624

Bug fix — something was broken and now works
2.224.12.220.24#1140725

Internal or maintenance work with no directly usable change
2.224.12.220.28#1145754

Bug fix — something was broken and now works
2.224.12.220.31#1137672

Bug fix — something was broken and now works
2.224.12.220.31#1128873

Improvement — an existing feature extended, adjusted or polished
2.224.12.220.31#1124694

Bug fix — something was broken and now works
2.224.12.220.41#1144088

Bug fix — something was broken and now works
2.226.92.220.65#1208044

Improvement — an existing feature extended, adjusted or polished
2.238.12.236.332.220.122#1340285

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.224.52.220.61#1146412

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1170424

Improvement — an existing feature extended, adjusted or polished
2.226.12.220.61#1146701

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1145447

New feature — a capability that did not exist before
2.226.12.220.61#1144138

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.226.12.220.61#1107208

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.230.12.220.81#1206142

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.230.12.220.81#1197434

Improvement — an existing feature extended, adjusted or polished
2.230.12.220.81#1189913

Bug fix — something was broken and now works
2.234.12.220.101#1252933

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.234.42.220.101#1310419

Improvement — an existing feature extended, adjusted or polished
Performance
2.234.52.220.101#1285386

Internal or maintenance work with no directly usable change
2.238.12.236.312.220.131#1328196