2.216
New feature — a capability that did not exist before2.216.1#977581
Bug fix — something was broken and now works
Fixed an issue with loading an asset when it has many relationships
Performance
2.216.52.208.93#1100015
Bug fix — something was broken and now works
Fixed an issue with agent chat transfer timeout
2.216.52.208.93#1099542
Bug fix — something was broken and now works
Fixed a caching issue with AutoassignCriteria
Performance
2.216.42.208.93#1098581
Improvement — an existing feature extended, adjusted or polished
Improved performance of updating custom table rows
Performance
2.216.52.208.93#1097908
Improvement — an existing feature extended, adjusted or polished
Performance improvement to exchange calendar webhook processing
Performance
2.216.52.208.93#1089158
Bug fix — something was broken and now works
Fixed an issue where Allowed Senders would periodically be removed from mailboxes with sending restrictions enabled
2.216.72.208.101#1100761
Bug fix — something was broken and now works
Fixed a minor issue with end user quote approvals
2.216.72.208.101#1100714
Bug fix — something was broken and now works
Fixed an issue with Asset Custom Fields not populating on Invoice Lines generated from Sales Orders in some cases
2.216.72.208.101#1095836
Bug fix — something was broken and now works
Fixed an issue where Opportunity tickets with Contract time wouldn't display in Periodic History
2.216.72.208.101#1095641
Bug fix — something was broken and now works
Resolved an issue with User counts failing to load for recurring invoices causing an error loading the list
2.216.82.208.103#1110846
Bug fix — something was broken and now works
Fixed an issue where agents could be missing from teams view in the tickets tree
2.216.82.208.103#1109795
Improvement — an existing feature extended, adjusted or polished
Improved performance of the Twilio SMS integration
Performance
2.216.82.208.103#1107482
Bug fix — something was broken and now works
Fixed an issue with some notifications sending to inactive agents
2.216.82.208.103#1107217
Internal or maintenance work with no directly usable change
Adding additional logging for LogMeIn pin & session URL creation
2.216.12.208.101#1094134
Improvement — an existing feature extended, adjusted or polished
An option has been added to the Auvik Network import to ignore Networks with a Scan Status of "Unknown"
Needs configuration
2.216.1#1093288
Improvement — an existing feature extended, adjusted or polished
Auditing has been added for Quotation lines
2.216.12.208.101#1093193
Internal or maintenance work with no directly usable change
Minor change to internal trial creation
2.216.12.208.101#1093189
Improvement — an existing feature extended, adjusted or polished
Automatic linking of CIs now works with the owning CI field
2.216.1#1092616
Bug fix — something was broken and now works
Fixed an issue with exporting query builder reports to excel
2.216.12.208.101#1092415
Improvement — an existing feature extended, adjusted or polished
Client Pax8 Monthly/Annual Invoices are no longer mandatory fields
2.216.12.208.101#1092376
Bug fix — something was broken and now works
Fixed an issue with searching for services
2.216.1#1091581
Improvement — an existing feature extended, adjusted or polished
Customer Trading Name (Third Party Name) is now audited
2.216.12.208.101#1091545
Bug fix — something was broken and now works
Resolved an issue with being unable to load Resource Booking Types with the Range defined as Minutes
2.216.1#1091506
Bug fix — something was broken and now works
Resolved an issue with the Giacom integration importing Clients when they are not selected in the entities to import
2.216.12.208.101#1091438
Improvement — an existing feature extended, adjusted or polished
The setting to control how updating Cost affects Price or Margin has been updated to also work for Markup
2.216.1#1091171
Improvement — an existing feature extended, adjusted or polished
Adding core columns to be filterable for invoices
2.216.12.208.101#1091117
Bug fix — something was broken and now works
Fixed an issue with $-SYMPTOM not being set in the portal ticket confirmation screen
2.216.1#1091051
Bug fix — something was broken and now works
Resolved a floating point UI issue affecting the main application view of Invoice Tax Total when using the Tax configuration to round tax after the total is calculated
2.216.12.208.101#1090689
Bug fix — something was broken and now works
Ensured that if a workflow is set on a scheduled ticket and is deleted, the link gets removed
2.216.12.208.101#1090174
Improvement — an existing feature extended, adjusted or polished
Improvements to access control performance for assets (2)
Performance
2.216.1#1090139
Improvement — an existing feature extended, adjusted or polished
Added a hint to the "Roles that give an agent a named licence" setting
2.216.1#1090044
Bug fix — something was broken and now works
Fixed an issue where contracts with a 2-yearly billing period could calculate incorrectly
2.216.12.208.101#1089895
Bug fix — something was broken and now works
Fixed an issue with the Jamf integration not matching existing assets in Halo if you have reconfigured the Jamf integration as new
2.216.12.208.101#1089865
Bug fix — something was broken and now works
Fixed a rare issue where rounding errors could occur on Invoices
2.216.12.208.101#1089662
Bug fix — something was broken and now works
Fixed an issue with filtering values on quotations, sales orders and purchase orders
2.216.1#1089612
Bug fix — something was broken and now works
Fixed an issue with adding dynamic field value visibility on dynamic sql fields
2.216.12.208.101#1089252
Bug fix — something was broken and now works
Fixed typo when changing the icon against a dashboard
2.216.12.208.101#1089220
Improvement — an existing feature extended, adjusted or polished
Removed a hint from Custom Field setup, relating to using Integers as ID fields, that no longer applies
2.216.1#1089010
Bug fix — something was broken and now works
Invoices created for Meter Readings will now only use the readings from the period that the Invoice covers to resolve issues with readings added daily or after the invoice period
2.216.1#1088997
Bug fix — something was broken and now works
Fixed a query builder issue with quote client field
2.216.12.208.101#1088850
Bug fix — something was broken and now works
Fixed an issue where KB article creation failed even when the AI module was disabled
2.216.12.208.101#1088800
Bug fix — something was broken and now works
Fixed an issue with deleting Azure Sentinel integration records
2.216.1#1088695
Improvement — an existing feature extended, adjusted or polished
An option (button) has been added to the Quote approval fields to allow a custom message to be shown before the signature input
2.216.1#1088692
Improvement — an existing feature extended, adjusted or polished
Added a setting to allow the performance improvements to Device Change History to be enabled where appropriate
Needs configurationPerformance
2.216.12.208.101#1088687
Bug fix — something was broken and now works
Fixed a rare issue where unpopulated static single select fields could be set to a value of -1 while working on a ticket.
2.216.12.208.101#1088671
Bug fix — something was broken and now works
Prevented invalid reaction types from being set on actions
2.216.12.208.101#1088635
Bug fix — something was broken and now works
Fixed an issue with the change management clash modal
2.216.1#1088488
Bug fix — something was broken and now works
Fixed an issue with selecting AI suggestion type
2.216.12.208.101#1088375
Improvement — an existing feature extended, adjusted or polished2.216.1#1088356
Improvement — an existing feature extended, adjusted or polished
The Supplier Reference field will now be cleared if "clear the Supplier from Supplier Recall actions" is enabled
2.216.1#1088231
Bug fix — something was broken and now works
Fixed $ CF variables not populating for Dashboard Column Profiles
2.216.1#1088108
Bug fix — something was broken and now works
Fixed an issue with removing single select asset field values
2.216.12.208.101#1088097
Improvement — an existing feature extended, adjusted or polished
Improvements to access control performance for assets
Performance
2.216.12.208.93#1088045
Bug fix — something was broken and now works
Resolved an issue with the Test function on SQL calculated quantities returning an error when using $_INVOICELINEID
2.216.1#1088042
Improvement — an existing feature extended, adjusted or polished
Improvement to ticket and team query performance when using the "Membership level to all Departments" permission
Performance
2.216.12.208.101#1087895
Bug fix — something was broken and now works
Fixed an issue with currency displaying incorrectly in some cases
2.216.12.208.101#1087887
Bug fix — something was broken and now works
Resolved an issue with being unable to update Sales Order lines price when using multi-currency and the system currency is in use
2.216.1#1087871
Improvement — an existing feature extended, adjusted or polished
Improved loading times with retrieving assets on tickets
Performance
2.216.12.208.93#1087827
Improvement — an existing feature extended, adjusted or polished
Minor performance improvement when loading Assets and their relationships
Performance
2.216.1#1087794
Bug fix — something was broken and now works
Resolved an issue with Ninja System Tray emails failing to match Device ID when spaces exist in the numeric value
2.216.12.208.101#1087752
Bug fix — something was broken and now works
Resolved an issue with Counter/Average widgets on dashboards showing "?" character instead of "0" when there is no data in the underlying report
2.216.12.208.101#1087726
Bug fix — something was broken and now works
Fixed an error when attempting to import assets via the API without the _importtype property set
2.216.12.208.101#1087395
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1087347
Needs configuration
Improvement — an existing feature extended, adjusted or polished
When importing licences/subscriptions using the Cloud Blue integration the Distributor property of the import will now be "Exertis" if the Integration URL contain the word "Exertis"
2.216.12.208.101#1087341
Bug fix — something was broken and now works
Fixed an issue where any warnings thrown during the creation of a timesheet event, were not returned to the UI
2.216.12.208.101#1087278
Improvement — an existing feature extended, adjusted or polished
Using the escape key on a modal Ticket/Task window will only close the Ticket/Task and not the parent window
2.216.1#1087215
Bug fix — something was broken and now works
Fixed an issue with using non-supported time zones
2.216.12.208.101#1086646
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Advanced Configuration to allow the Device table IDs to be generated using a new method to avoid errors when adding devices in multiple threads
Needs configuration
2.216.1#1086633
Improvement — an existing feature extended, adjusted or polished
Minor change to a hint to reflect change in functionality around deleting Assets and Users when using Recurring Invoices
2.216.1#1086590
Improvement — an existing feature extended, adjusted or polished
Updated dark theme app background colour to increase contrast
2.216.1#1086177
Bug fix — something was broken and now works
Resolved a UI issue with sending emails for Contracts when the details tab is pinned to the right side of the screen
2.216.1#1086156
Bug fix — something was broken and now works
Resolved an error given when deleting an Invoice created from a Recurring Invoice when there are no previous Invoices or where there is a line with a value over 999,999
2.216.1#1086012
Bug fix — something was broken and now works
Fixed an issue where attempting to add a Sales Mailbox email as a CRM note would not work
2.216.12.208.101#1085947
Bug fix — something was broken and now works
Fixed an issue with assets not showing against users in some scenarios
2.216.12.208.101#1085598
Improvement — an existing feature extended, adjusted or polished
The parameter "bulkresponse=true" can now be used when POSTs are made to the /fieldinfo endpoint to return a separate response for each object
2.216.1#1085574
Improvement — an existing feature extended, adjusted or polishedSecurityNeeds configuration2.216.1#1085535
SecurityNeeds configuration
Improvement — an existing feature extended, adjusted or polished
The status to be used for Alert closures from Connectwise Automate can now be chosen on the Alert configuration of the Integration
Needs configuration
2.216.1#1085481
Improvement — an existing feature extended, adjusted or polished
The global setting for "Add 'X-Auto-Response-Suppress' header to emails" can now be overridden using Action level configuration to enforce the headers when the global setting is not enabled
Needs configuration
2.216.1#1085470
Bug fix — something was broken and now works
Resolved an issue with the creation of Recurring Invoice lines for a new Recurring Invoice from a Sales Order failing to use the Item Group automatic group creation
2.216.1#1085466
Bug fix — something was broken and now works
Fixed an issue with multicurrency and negative numbers on invoices and quotes
2.216.1#1085432
Bug fix — something was broken and now works
Invoices with no lines will no longer be pushed to QuickBooks as the QuickBooks API cannot process them
2.216.1#1085346
Bug fix — something was broken and now works
Fixed an issue with setting the primary asset status field to mandatory
2.216.12.208.101#1085136
Bug fix — something was broken and now works
Fixed an error generating PDFs where the filename contains a comma
2.216.12.208.101#1084786
Bug fix — something was broken and now works
Fixed an issue with the display of product item tax settings
2.216.12.208.101#1084720
Bug fix — something was broken and now works
Fixed an issue where Email fields could fail to render when using Intellisense
2.216.1#1084669
Bug fix — something was broken and now works
Fixed an issue where ServiceNow State mappings for service requests were not working
2.216.12.208.101#1084609
Bug fix — something was broken and now works
Fixed an issue with the AI-generated KB Summary
2.216.12.208.101#1084446
Bug fix — something was broken and now works
Fixed the fticketreference field being limited to 20 characters
2.216.1#1084435
Bug fix — something was broken and now works
Resolved an issue when Date Done is configured to be the start time of an action causes the action to move by the "time taken" value when editing and saving
2.216.12.208.101#1084387
Bug fix — something was broken and now works
Fixed an issue with approval delegation not updated the user field in the approval record
2.216.12.208.101#1084314
Improvement — an existing feature extended, adjusted or polished
Improved Addigy webhook logging
2.216.12.208.101#1083908
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1083898
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where Composite Reports couldn't be accessed by non-admins when using Read/Write permissions
2.216.12.208.101#1083827
Bug fix — something was broken and now works
Fixed a minor issue with the ConnectWise Automate device import
2.216.12.208.101#1083709
Bug fix — something was broken and now works
SLA warning notifications will no longer be incorrectly sent for closed tickets
2.216.1#1083639
New feature — a capability that did not exist before2.216.1#1083601
Improvement — an existing feature extended, adjusted or polished
Changed KB link for Azure Sentinel Webhooks
2.216.12.208.101#1083563
Bug fix — something was broken and now works
Fixed the Jira Software "test connection" appearing successful despite incorrect credentials
2.216.12.208.101#1083202
Bug fix — something was broken and now works
Resolved an issue with Contract failing to be passed from the Recurring Invoice to the created Invoice
2.216.1#1083189
Improvement — an existing feature extended, adjusted or polished
When using the new storage data method, Text custom fields will now be extended up to 1000 characters
2.216.1#1083130
Improvement — an existing feature extended, adjusted or polished
Performance improvements when viewing and updating entities containing field lists and criteria groups (including approval processes, workflows and ticket types)
Performance
2.216.1#1083123
Internal or maintenance work with no directly usable change
Added index IX_id_include
2.216.1#1083073
Bug fix — something was broken and now works
Fixed an issue where the action note for Agent Bookings would display incorrectly in some timezones
2.216.12.208.101#1082811
Bug fix — something was broken and now works
Fixed an issue where Microsoft CSP subscription prices wouldn't import for Australian subscriptions
2.216.12.208.101#1082774
Bug fix — something was broken and now works
Fixed an issue with n-central site mappings
2.216.12.208.101#1082722
Bug fix — something was broken and now works
Fixed an issue when trying to edit stock bins as non-admin agent
2.216.12.208.101#1082695
Improvement — an existing feature extended, adjusted or polished
Deleting payments from Invoices will now also delete the payment from QuickBooks. This will currently only work when deleting the payment from the Invoice screen.
2.216.1#1082562
Improvement — an existing feature extended, adjusted or polished
Action Group configuration has been added to the menu options at Configuration > Tickets, as well as being added to the Action configuration
2.216.1#1082462
Bug fix — something was broken and now works
Fixed an issue with top level setting in the service configuration page
2.216.12.208.101#1082401
Bug fix — something was broken and now works
Resolved an error thrown when creating new tickets with the Google maps address finding feature enabled
2.216.1#1082124
Bug fix — something was broken and now works
Fixed an issue where ticket would should NaN
2.216.12.208.101#1082103
Bug fix — something was broken and now works
Fixed an issue when the action number was not included in the Audit table when editing customfields
2.216.12.208.101#1082099
Bug fix — something was broken and now works
Resolved an issue with payment webhooks failing when using multiple instances of Quickbooks Online at the same time
2.216.1#1081923
Bug fix — something was broken and now works
Fixed an issue where the Halo Integrator would process all connections for the Dynamics 365 CRM Integration even if not enabled
2.216.12.208.101#1081906
Bug fix — something was broken and now works
Fixed an issue where the halo_url parameter could not be used in the Access Token URL in custom integrations
2.216.1#1081854
Bug fix — something was broken and now works
Fixed a visual issue where the username field on the SolarWinds Orion configuration page would appear blank
2.216.12.208.101#1081842
Improvement — an existing feature extended, adjusted or polished
Added a setting to allow users to access Tickets when no organisations have access to the Ticket Type
Needs configuration
2.216.1#1081380
Bug fix — something was broken and now works
Fixed an issue where admins cannot edit other agent accounts if they have an organisational group override
2.216.12.208.101#1081302
Bug fix — something was broken and now works
Resolved an issue with actions added by Agents with accent characters in names failing to correctly be treated as an Agent in some cases
2.216.1#1080827
Bug fix — something was broken and now works
Resolved a UI issue relating to select menus appearing behind calendars when creating a Contract schedule
2.216.1#1080779
Bug fix — something was broken and now works
Fixed an issue with the notes tab on billing entities showing without the CRM permission
2.216.1#1080548
Improvement — an existing feature extended, adjusted or polished
Quotes will no longer be automatically expired if they have a Status that is either used as "Closed" or "Accepted"
2.216.1#1080343
Bug fix — something was broken and now works
Fixed reference error on Asset Types
2.216.1#1080332
New feature — a capability that did not exist before2.216.1#1080219
Bug fix — something was broken and now works
Fixed an issue with roadmap notes on the portal
2.216.12.208.101#1080176
Improvement — an existing feature extended, adjusted or polished
Added search functionality for Service Category dropdowns
2.216.1#1080163
Bug fix — something was broken and now works
Fixed an issue where the status of a ticket would not update after an approval was rejected
2.216.12.208.101#1080143
Bug fix — something was broken and now works
Fixed missing web.config rule for the Audio Recorder for on-premise customers
2.216.1#1080066
Bug fix — something was broken and now works
Resolved an issue with using Actions with "Issue Item" system use as part of an Action group triggering a different Action
2.216.12.208.101#1079999
Bug fix — something was broken and now works
Fixed an issue preventing items on a sales order being added to an existing purchase order even when the Date Sent field was empty
2.216.12.208.101#1079884
Bug fix — something was broken and now works
Resolved a slowness issue when loading forecasting on a ticket or on a timesheet
Performance
2.216.1#1079742
Bug fix — something was broken and now works
Fixed an issue where API only agents were unable to authenticate using a password grant type
2.216.12.208.101#1079677
Improvement — an existing feature extended, adjusted or polished2.216.1#1079619
Improvement — an existing feature extended, adjusted or polished
Added $_INVOICELONGDESC to the available variables that can be used during pro-rata creation
2.216.1#1079617
Bug fix — something was broken and now works
Fixed minor spelling issue within custom fields
2.216.12.208.101#1079479
Bug fix — something was broken and now works
Resolved an issue meaning that some errors/warnings given when adding timesheet entries are not shown.
2.216.12.208.101#1079422
Bug fix — something was broken and now works
Fixed an issue with device change tracking of asset relationships
2.216.12.208.101#1079326
Bug fix — something was broken and now works
Fixed an issue with updating the primary service on a ticket via an action.
2.216.12.208.101#1079241
Bug fix — something was broken and now works
Resolved an issue with exporting Decimal columns to Excel formatting with Date/Time instead of Decimal format
2.216.1#1079124
Improvement — an existing feature extended, adjusted or polished
Improvements made to the loading times for recurring invoices
Performance
2.216.1#1079111
Bug fix — something was broken and now works
Fixed issue with duplicate Automated Tickets being created
2.216.1#1079094
Bug fix — something was broken and now works
Resolved an issue with Prepay rounding sometimes showing time output as 00:60 instead of 01:00
2.216.1#1079090
Improvement — an existing feature extended, adjusted or polished
Hidden option to bulk update asset status where appropriate.
Needs configuration
2.216.12.208.101#1079025
Bug fix — something was broken and now works
Fixed an issue with automatically adding CC'd users to followers
2.216.1#1078823
Bug fix — something was broken and now works
Resolved an issue with payment webhooks failing when using multiple instances of Quickbooks Online at the same time
2.216.12.208.101#1078805
Bug fix — something was broken and now works
Fixed an issue with QuickBooks Online items not being able to be imported in rare cases due to an issue with invalid cast as integer
2.216.1#1077106
Bug fix — something was broken and now works
Fixed a minor issue with budgets applied from templates when using days instead of hours
2.216.12.208.101#1076907
Improvement — an existing feature extended, adjusted or polished
Added SKU to Quote Line Import mappings
2.216.12.208.101#1076877
Bug fix — something was broken and now works
Fixed an issue with Jamf Asset Tag mappings for mobile devices
2.216.12.208.101#1076559
Bug fix — something was broken and now works
Fixed an issue with the event and notification condition display
2.216.1#1076544
Bug fix — something was broken and now works
Fixed an issue where Custom Field values could incorrectly display as Dates in Audit logs
2.216.1#1076531
Improvement — an existing feature extended, adjusted or polished
Appointment performance improvements
Performance
2.216.1#1076342
Bug fix — something was broken and now works
Fixed an issue when cloning recurring invoices with meter readings
2.216.1#1076092
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1075315
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.216.1#1073340
Bug fix — something was broken and now works
Fixed a minor tax issue with adding groups to invoices with Avalara enabled
2.216.12.208.101#1073013
Bug fix — something was broken and now works
Fixed an issue where extension attribute mappings couldn't be added for mobile devices in Jamf
2.216.1#1072924
New feature — a capability that did not exist before2.216.1#1072389
Improvement — an existing feature extended, adjusted or polished
Added the option 'Visible - Read Only' to asset type system field settings
Needs configuration
2.216.1#1069805
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1068707
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added extra validation on ServiceNow Action webhooks
2.216.1#1067733
Bug fix — something was broken and now works
Fixed an issue where removing a recurring invoice line did not clear all linked sales order lines
2.216.1#1067619
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1067257
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with importing tickets with multi-select fields
2.216.12.208.101#1065629
Improvement — an existing feature extended, adjusted or polished
Text will now be displayed when no data is found on the portal home screen list widgets
2.216.1#1065268
Bug fix — something was broken and now works
Fixed an issue with continuing a call after logging call notes to a ticket
2.216.12.208.101#1065125
Improvement — an existing feature extended, adjusted or polished2.216.1#1062134
New feature — a capability that did not exist before
You can now map Halo Custom Fields to Sage Intacct fields where mappings are available
2.216.1#1062129
New feature — a capability that did not exist before2.216.1#1061898
Bug fix — something was broken and now works
Fixed an issue with using 'Action to perform when editing workflow progress' when the action is in an action group
2.216.1#1061434
Improvement — an existing feature extended, adjusted or polished
Added a setting to Users Settings > Defaults to determine if a new Users' username should be set to their Email or not if there is already a User at the Site with the same Username
Needs configuration
2.216.1#1060115
Bug fix — something was broken and now works
Fixed an issue where Quote Approval fields wouldn't display in some cases
2.216.1#1056557
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1056127
Needs configuration
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#1056112
Needs configuration
Bug fix — something was broken and now works
Fixed Category Note visibility issues
2.216.1#1054925
Improvement — an existing feature extended, adjusted or polished
Added a setting for Asset Custom Buttons to disable the runbook queued confirmation popup
Needs configuration
2.216.1#1054838
New feature — a capability that did not exist before
Added a Chat flow action which can retrieve data from the User's browser local storage and map to Ticket or Chat Custom Fields
2.216.1#1054416
Improvement — an existing feature extended, adjusted or polished2.216.1#1054352
Bug fix — something was broken and now works
Fixed an issue where AI Report Analysis could not be obtained without report write permissions
2.216.1#1049982
Bug fix — something was broken and now works
Resolved an issue with showing the "Cancel appointment" system use action for the end user portal
2.216.1#1049053
Improvement — an existing feature extended, adjusted or polished2.216.1#1045900
Improvement — an existing feature extended, adjusted or polished
Added "Mailbox" field to Ticket Types to allow Agents to set the default mailbox when creating new Tickets
2.216.1#1044902
Improvement — an existing feature extended, adjusted or polished
Integrator log columns ID and config ID are now filterable
2.216.1#1039846
Improvement — an existing feature extended, adjusted or polished
Variables used in Runbooks can now be JSON escaped using the following format - ##jsonstringify##<<ticket^example_field>>##/jsonstringify##
2.216.1#1037026
Bug fix — something was broken and now works
Fixed a minor issue with some integrations not displaying asset identifiers in logs when failing to update the asset in integrator imports
2.216.1#1036718
Improvement — an existing feature extended, adjusted or polished
In the config commit list view, agent names will now display the stored name for consistency across instances
2.216.1#1032902
New feature — a capability that did not exist before
Added the v2 invoice merging method to allow more customisable merging options
2.216.1#1032275
Improvement — an existing feature extended, adjusted or polished2.216.1#1031911
Improvement — an existing feature extended, adjusted or polished
Custom integrations that use OAuth 2.0 now have a button to clear the access/refresh tokens, allowing permissions to be refreshed
2.216.1#1029548
Improvement — an existing feature extended, adjusted or polished
You can now use End Users and Site level Custom Fields on Ticket Column Profiles
2.216.1#1029518
Improvement — an existing feature extended, adjusted or polished
Added runbook ID as a filterable column on the integration runbook list view
2.216.1#1029237
New feature — a capability that did not exist before
Add new Ticket Notification triggers for when there have been no Actions on a ticket for X hrs/days
2.216.1#1021268
Improvement — an existing feature extended, adjusted or polished2.216.1#1013403
Improvement — an existing feature extended, adjusted or polished
Added an end date column for software licences
2.216.1#1013163
Improvement — an existing feature extended, adjusted or polished
Added ticket type groups to change tracking
2.216.1#1009333
Bug fix — something was broken and now works
Fixed a minor configuration issue with the SyncroMSP integration
2.216.12.208.101#1009016
New feature — a capability that did not exist beforeNeeds configuration2.216.1#1008361
Needs configuration
Bug fix — something was broken and now works
Fixed an issue when using the FAQ list user role restrictions
2.216.1#1006125
New feature — a capability that did not exist before
Added the setting 'Approval delegation when out of office' to user settings
Needs configuration
2.216.1#1005500
Improvement — an existing feature extended, adjusted or polished
A loading wheel is now displayed when using the Refresh button on tickets
2.216.1#1004937
Improvement — an existing feature extended, adjusted or polished2.216.1#1004798
Improvement — an existing feature extended, adjusted or polished
Improvements to the 'Add all lines from another quote' function.
2.216.1#999312
Improvement — an existing feature extended, adjusted or polished2.216.1#993209
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#992806
Needs configuration
Internal or maintenance work with no directly usable change
Third party dependency security fix
Security
2.216.1#992147
New feature — a capability that did not exist before
Added a "Restrict field visibility to specific entities" option for CRM note custom fields, enabling admins to control which entities (Client, Site, or User) the field appears on
Needs configuration
2.216.1#985216
New feature — a capability that did not exist before
Added new global Chat setting - "Prevent multiple agents from connecting to a live chat simultaneously"
Needs configuration
2.216.1#985181
Improvement — an existing feature extended, adjusted or polished
Improved the default prompt for the report AI analysis functionality. The custom prompt field on the report now acts as a full override instead of appending to the system default prompt.
2.216.1#984928
Improvement — an existing feature extended, adjusted or polished
Added 'Current Time' and 'Day of Week' as new Chat flow criteria
2.216.1#984329
New feature — a capability that did not exist before
Added SLA response/resolution breached criteria for Ticket Lists and Ticket Areas
2.216.1#983753
Improvement — an existing feature extended, adjusted or polished
Fields with an override display field now show the override name in field lists
2.216.1#982790
Improvement — an existing feature extended, adjusted or polished2.216.1#981827
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#979334
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with custom fields that use a custom integration method with a filter
2.216.12.208.101#975606
Improvement — an existing feature extended, adjusted or polished2.216.1#972951
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#967903
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added in a setting that allows you to define the default Rich Editor Toolbar style
Needs configuration
2.216.1#967368
Improvement — an existing feature extended, adjusted or polished2.216.1#963310
New feature — a capability that did not exist beforeNeeds configuration2.216.1#920858
Needs configuration
New feature — a capability that did not exist beforeNeeds configuration2.216.1#896368
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where the Product field wouldn't update when matching a rule on Actions
2.216.12.208.101#842849
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.216.1#804419
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Creation date and last edited date is now displayed on reports
2.216.1#801011
Improvement — an existing feature extended, adjusted or polished
Popup notes set as modal will now have to be acknowledged before they are closed
2.216.1#793283
Bug fix — something was broken and now works
Fixed an issue where custom fields were not copied over when cloning a ticket template
2.216.1#790115
Improvement — an existing feature extended, adjusted or polished
Added an individual toggle for kb article links per page when enabled
Needs configuration
2.216.1#787515
New feature — a capability that did not exist before
You can now import Subscription products from Microsoft CSP
2.216.1#779249
Improvement — an existing feature extended, adjusted or polished2.216.1#749478
Improvement — an existing feature extended, adjusted or polished2.216.1#650036
Improvement — an existing feature extended, adjusted or polished
It is now possible for Administrators to update the Sales Order line that is linked to a Purchase Order line
2.216.1#589947
Improvement — an existing feature extended, adjusted or polished
Options have been added to Resource Booking Types to override the "Minimum minutes" and "Maximum days" for available timeslots
Needs configuration
2.216.1#461773
New feature — a capability that did not exist before
Bills can now be created independently from Purchase Orders
2.216.1#452557
Improvement — an existing feature extended, adjusted or polished
The current Item Price/Cost will now show on the hint for the Price/Cost on an Invoice
2.216.1#437921
New feature — a capability that did not exist before2.216.1#234500
Bug fix — something was broken and now works
Fixed a minor issue with creating new actions without field visibility conditions
2.216.2#1094998
Bug fix — something was broken and now works
Fixed an issue with creating tickets with notifications configured that do not use custom field criteria
2.216.2#1094966
Bug fix — something was broken and now works
Fixed rich text editor toolbar style not accounting for the simplify rich note setting
2.216.3#1098006
Bug fix — something was broken and now works
Fixed a minor display issue with the approval setting 'Approval delegation when out of office'
2.216.3#1097997
Bug fix — something was broken and now works
Fixed an issue with Sophos customer mappings
2.216.3#1097923
Bug fix — something was broken and now works
Fixed an issue with Intacct errors when attempting to sync on some entities
2.216.3#1097825
Bug fix — something was broken and now works
Resolved an issue with saving charge rate against a ticket or action
2.216.3#1097773
Bug fix — something was broken and now works
Resolved an issue with an error given when adding a line to a purchase order
2.216.3#1097762
Bug fix — something was broken and now works
Fixed an issue with the v2.216 upgrade
2.216.3#1097523
Bug fix — something was broken and now works
Fixed an issue with getting access tokens on v2.216
2.216.3#1096928
Bug fix — something was broken and now works
Resolved an issue with an [Object] message showing when a warning pop-up shows on the Action form
2.216.3#1096240
Bug fix — something was broken and now works
Resolved an issue with being unable to add Sales Order lines
2.216.3#1096207
Bug fix — something was broken and now works
Error with publishing an article through an automation
2.216.32.208.101#1096206
Bug fix — something was broken and now works
Portal PWA fixes
2.216.3#1094024
Improvement — an existing feature extended, adjusted or polished
Last created date in system time on invoice and invoice lists
2.216.32.208.101#1093976
Bug fix — something was broken and now works
Resolved an issue with the Quickbooks tax import creating additional rates that are combining sales and purchase tax incorrectly
2.216.3#1093875
Bug fix — something was broken and now works
Fixed an issue which prevent invoice deletion
2.216.3#1092391
Bug fix — something was broken and now works
Fixed an issue with the next creation date display in the invoice list view
2.216.32.208.101#1091720
Bug fix — something was broken and now works
Fixed an issue with the add to array in runbooks
2.216.3#1002388
Bug fix — something was broken and now works
Fixed the "slastate" database field being set incorrectly, and fixed an issue where closed tickets could be put on hold
2.216.3#609982
Bug fix — something was broken and now works
Fixed misspelling in maintenance window functionality
2.216.4#1099538
Bug fix — something was broken and now works
Fixed being unable to edit the type of an existing asset relationship
2.216.4#1099139
Bug fix — something was broken and now works
Resolved an issue whereby deleting multiple Invoices that were all generated from the same Recurring Invoice can fail to roll back the next invoice date correctly
2.216.4#1099010
Bug fix — something was broken and now works
Fixed minor issues with AI acknowledgement emails
2.216.4#1098945
Bug fix — something was broken and now works
Fixed an issue with Bulk Asset Selection failing in some cases
2.216.4#1098924
Bug fix — something was broken and now works
Fixed an issue where adding or modifying asset relationships would fail to save
2.216.4#1098850
Bug fix — something was broken and now works
Fixed an issue with standalone bills supplier field being visible in error in some cases
2.216.4#1098839
Bug fix — something was broken and now works
Fixed an issue with Jira Service Management webhooks not matching to the client/supplier
2.216.42.208.101#1098820
Bug fix — something was broken and now works
Fixed small issue with SLA breached filters when filtering for not breached tickets
2.216.4#1098806
Bug fix — something was broken and now works
Fixed a visual issue in Chat bot flow step configuration
2.216.4#1098722
Bug fix — something was broken and now works
Fixed issues with maintenance windows
2.216.4#1098715
Bug fix — something was broken and now works
Fixed an issue deleting Ticket Rules. Fixed an issue using Ticket Rules with Criteria Groups with no Criteria
2.216.4#1098691
Bug fix — something was broken and now works
Resolved an issue with being unable to add Sales Order lines
2.216.4#1098683
Bug fix — something was broken and now works
Resolved an issue with using the configuration to update the Markup value when changing the Cost
2.216.4#1098662
Bug fix — something was broken and now works
Fixed an issue with changing the stock bin of an asset
2.216.4#1098634
Internal or maintenance work with no directly usable change
Fixed an issue cleaning up AuthGuid
2.216.4#1098545
Bug fix — something was broken and now works
Resolved an issue with duplicate audit records for Quotation Line removal
2.216.4#1098105
Bug fix — something was broken and now works
Resolved an error given when creating Prepay invoices from the Ready for Invoicing list
2.216.4#1098092
Bug fix — something was broken and now works
Resolved an error with loading invoice records created from recurring invoices
2.216.4#1097989
Improvement — an existing feature extended, adjusted or polished
Agent image optimisations
Performance
2.216.42.208.101#1097722
Bug fix — something was broken and now works
Fixed an issue where bulk operations on tickets wouldn't deselect the tickets once the operation is completed
2.216.4#1097578
Bug fix — something was broken and now works
Fixed an issue where SLA resolution targets would not account for workday breaks
2.216.42.208.111#1095388
Improvement — an existing feature extended, adjusted or polished
Improved the performance for Project Budget updates
Performance
2.216.42.208.101#1092499
Bug fix — something was broken and now works
Fixed an issue with limiting agent/user 's to one active session
2.216.4#1084806
Bug fix — something was broken and now works
Fixed an issue with access control caches not refreshing when the first record for an entity type is added
2.216.52.208.101#1101178
Bug fix — something was broken and now works
Fixed and issue with Credit Notes and Bills creating as invoices in error in very rare cases
2.216.5#1100847
Bug fix — something was broken and now works
Fixed minor issue with the visibility of "AI acknowledgement email" setting
2.216.5#1100762
Bug fix — something was broken and now works
Fixed issues with the SLA Response Breached Filter
2.216.5#1100701
Bug fix — something was broken and now works
Fixed a minor issue with project budget update method setting
2.216.52.208.101#1100161
Bug fix — something was broken and now works
Fixed an issue with the Halo API action "Edit User"
2.216.5#1100017
Internal or maintenance work with no directly usable change
Performance improvements when viewing and updating entities containing field lists and criteria groups (including approval processes, workflows and ticket types)
Performance
2.216.52.208.101#1099705
Bug fix — something was broken and now works
Fixed an error related to working hour calculations when creating/updating tickets
2.216.62.208.111#1101997
Bug fix — something was broken and now works
Fixed an issue with chat "waiting agent" message not removing after transfer timeout
2.216.62.208.101#1101937
Bug fix — something was broken and now works
Fix an issue where the NHD_User entity may not be updated correctly.
2.216.6#1101906
Bug fix — something was broken and now works
Fixed a rare issue where live chat for get errors in api in some instances
2.216.6#1101041
Bug fix — something was broken and now works
Fixed an issue with loading services and service categories
2.216.7#1104666
Improvement — an existing feature extended, adjusted or polished
Performance improvement when loading a list of devices with the Technical/Business Owners columns
Performance
2.216.7#1087846