Version 2.212 — Halo Release Notes

Internal or maintenance work with no directly usable change
Security
2.212.62.208.712.196.124#1081848

Fixed an issue with applying a template incorrectly changing custom field values

2.212.22.208.55#1065314

Fixed an issue with copying fields from a knowledgebase article to an article draft

2.212.22.208.55#1064499

Adjusted the maximum chart depth for asset relationships

2.212.22.208.55#1064184

Fixed display issues with the $-workflowprogress variable

2.212.22.208.55#1064049

Fixed an issue with the asset field not working in read-only mode on actions

2.212.22.208.55#1062620

Resolved an issue with the calculated value of Invoice Total via the API incorrectly rounding midpoint values. The issue did not affect the UI, PDF generation or integrations.

2.212.12.208.612.196.131#1064814

Fixed an ordering issue when looking at a list of stock bin locations

2.212.12.208.61#1064327

Fixed an issue when saving a new Azure DevOps integration record

2.212.12.208.61#1064200

Fixed an issue where taxable field would display incorrectly when adding an adhoc item

2.212.12.208.61#1064122

Fixed issue with names being cleared when updating an entity when using match external link

2.212.12.208.61#1063827

Fixed an issue where restricted Charge Types could be selected as the Agent Default Charge Type

2.212.12.208.61#1063590

Resolved an error given when recalculating prepay in the background

2.212.12.208.61#1063234

Fixed an issue with $-status variable not populating correctly when used in approval outcome emails

2.212.12.208.61#1063002

Fixed an issue where $-DUEDATE would display incorrectly

2.212.12.208.61#1062912

Changed Source lookup list on actions to match lookup list on ticket

2.212.12.208.61#1062405

Fixed an issue with the 'Status after reject' approval process step setting

2.212.12.208.61#1062171

Fixed an issue with Full Text Search with Ticket References

2.212.12.208.61#1061958

Added "Authorization" as a fallback default header if none is specified when processing incoming events

2.212.12.208.61#1061949

Resolved issue with device import using SentinelOne failing to match correctly on the specified identifier

2.212.12.208.61#1061685

Fixed category restrictions not being applied when you have a blank partial match restriction

2.212.12.208.61#1061501

When an invoice is pushed to QuickBooks and the Items do not exist in QuickBooks an error will now be thrown so that blank invoice lines are not created. This is due to functionality changes in the QuickBooks API

Breaking change

2.212.12.208.61#1061481

Stopped SLA Auto-Release Date being able to be set in the past

2.212.12.208.61#1061028

Fixed an issue where ticket type fields would not show when changing the ticket type through a ticket rule on the agent side new ticket screen

2.212.12.208.61#1060983

Resolved an issue with being unable to submit timesheets for actions that start at midnight

2.212.12.208.612.196.131#1060623

Fixed an issue when end-users were unable to log tickets despite turning on the 'End users can access this Ticket Type' setting

2.212.12.208.61#1060403

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1060383

Fixed an issue with CSP Subscription Pricing not importing in rare case

2.212.12.208.61#1060308

Resolved an issue with "Ctrl + P" key combination failing to print the Ticket PDF when viewing a Ticket

2.212.12.208.61#1060284

A hint has been added to the Customer Tax rate selection when using Xero to better explain when this rate is used

2.212.12.208.61#1060166

Removed the Beta icon from some settings

2.212.12.208.61#1060110

Fixed an issue that prevented automatic user creation when no match was found in a multi-tenant connection using Entra SSO

2.212.12.208.61#1060073

Resolved an issue with the appointment type failing to update the appointment agent status

2.212.12.208.612.196.131#1060069

Fixed an issue where Opportunities could order by Company name incorrectly

2.212.12.208.61#1059875

The Prepay records will now show the correct Invoice Number from a 3rd party accounting integration

2.212.12.208.61#1059727

Resolved an issue with prepay not given an Invoice Date when creating an invoice from ready for invoicing and not using an accounting integration

2.212.12.208.612.196.131#1059726

Fixed a minor issue with the monitoring events logs

2.212.12.208.61#1059652

Runbooks can now be triggered from Custom Buttons on the following entities: Client, Site, User, Device, Quotation, Purchase Order, Invoice

2.212.12.208.61#1059597

Fixed an issue where the charge rate on quick time wouldn't show if the ticket type is not visible in lists for Agents

2.212.12.208.61#1059388

Fixed Text, Date and Time custom fields not having their values made bold when "Make label and value bold" is enabled

2.212.12.208.61#1059271

Fixed a CRM note formatting issue

2.212.12.208.61#1059098

Fixed an issue with dashboard filters not applying correctly

2.212.12.208.61#1059092

Fixed "Make label and value bold" for Asynchronous Lookup Fields

2.212.12.208.61#1059060

Fixed an issue with $-CONTRACTCONTACT variable not populating when sending email from the contract screen

2.212.12.208.61#1058889

Fixed an issue with ServiceNow Team mappings

2.212.12.208.61#1058741

Fixed incorrect KB Links appearing in report schedule window

2.212.12.208.61#1058558

Resolved an issue with reserving products on a sales order causing the price to be cleared when using multi-currency

2.212.12.208.612.196.131#1058430

Fixed an issue with config tracking ticket link type column profile overrides

2.212.12.208.61#1058423

Fixed a rare "cannot read properties of null" error in the UI

2.212.12.208.61#1058246

Resolved an issue with the Giacom integration incorrectly creating new subscriptions when the purchase price is updated

2.212.12.208.612.196.131#1058186

Fixed an issue with action field values updating through lookups when set to read only

2.212.12.208.61#1058153

Fixed a minor issue with importing customers via the HubSpot integration

2.212.12.208.61#1058100

Added a hint for a Mailbox's "Enabled" setting

2.212.12.208.61#1057771

Fixed a rare issue where agents would not be able to view any teams

2.212.12.208.61#1057678

Fixed an issue with dynamic list tree drop down fields not clearing when their value become invalid

2.212.12.208.61#1057521

Minor language pack improvement

2.212.12.208.61#1057113

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1057099

Fixed an issue where Stripe payments couldn't be saved on the Self-Service Portal

2.212.12.208.61#1057040

Fixed an issue with processing dollar variables in a default note on an action

2.212.12.208.61#1056746

Resolved an issue with the default sort order for Quotes and Orders ascending instead of descending in ID order

2.212.12.208.612.196.131#1056607

Fixed an issue with agent name display on new tickets when in read only

2.212.12.208.61#1056568

Improve speed of bulk child ticket updates

Performance

2.212.12.208.61#1056547

Fixed a language issue with Alemba Migration

2.212.12.208.61#1056443

Fixed an action staying open when moving to a new ticket through the search feature

2.212.12.208.61#1056329

Fixed an issue with preventing ticket creation when the mailbox is CC'd

2.212.12.208.61#1056237

Fixed an issue with connecting to an external database for dynamic SQL custom fields

2.212.12.208.61#1056084

Fixed an issue with the approval buttons showing for users on the portal when viewing tickets after the process is finished

2.212.12.208.61#1056068

Multiple improvements made to the downpayment and revenue recognition function for Sales Orders

2.212.12.208.61#1055313

Fixed an issue where a quotation bundle header could show periods as zero incorrectly

2.212.12.208.61#1055310

Bug fix — something was broken and now works
2.212.12.208.61#1055052

Adjusted visibility of the start/end break buttons for shift functionality

2.212.12.208.61#1054237

Fixed a minor issue with Dynamics Business Central group syncing not working as intended

2.212.12.208.61#1053497

Increased the timeout when using the AI virtual agent

Performance

2.212.12.208.61#1052579

Fixed an issue where dynamic distribution lists would not populate when sending a bulk email using an action

2.212.12.208.61#1052429

Fixed column name not updating all relevant references when saving an existing report that uses the query builder

2.212.12.208.61#1052353

Fixed an issue with date sent not populating when using Xero to send invoices

2.212.12.208.61#1050052

Improved Item serialisation error logging

2.212.12.208.612.196.131#1049847

Added check to make sure approval step hasn't changed before accepting an approval

2.212.12.208.61#1049513

Changed the hint on the client level contract default selection.

2.212.12.208.61#1048250

Fixed an issue where building the address book cache could fail on very large datasets

Performance

2.212.12.208.61#1044930

Fix for error during appointment scan

2.212.12.208.612.196.131#1043909

Fixed a minor issue with milestones added via the "Add to Project" sales order line

2.212.12.208.61#1043844

Fixed SLA information being cut off when both progress bars display in the SLA ticket details widget

2.212.12.208.61#1040263

Fixed an issue where Tax on Invoice Lines could display as 0 when editing lines

2.212.12.208.61#1039690

Fixed an issue where Action with Travel time and Mileage wouldn't display in Awaiting Review

2.212.12.208.61#1030377

Added a setting to batch link milestones and child tickets when using "Create Project" sales order line action

Needs configuration

2.212.12.208.61#1019370

Fixed an issue with the appointment scheduler view when adding appointments to a ticket via the client screen.

2.212.12.208.61#1007585

Fixed an issue with asset type layout changes via config tracking

2.212.12.208.61#998171

Added a setting to run the "Add to Project" order line action in the background

Needs configuration

2.212.12.208.61#955359

Fixed an issue with creating assets from a stock record not correctly linking the assets to the item.

2.212.12.208.61#947910

Fixed issues with the language field when setting custom translations

2.212.12.208.61#859189

Bug fix — something was broken and now works
2.212.22.208.62#1069680

Fixed an issue with the escmsg API model

2.212.22.208.62#1069482

Fixed an issue where Stripe Add Payment option wouldn't display on the Self-Service Portal

Needs configuration

2.212.22.208.62#1069120

Resolved an issue with editing the Prepay history records for a client whilst invoicing the records causing race conditions

2.212.22.208.62#1068883

Fix an issue with the approval process step check when approving a ticket

2.212.22.208.62#1068818

Resolved an issue with reserving products on a sales order causing the price to be cleared when using multi-currency

2.212.22.208.62#1068639

Resolved an issue with the subject showing the parent subject on the date dependency table

2.212.22.208.62#1068607

Fix issue with approval completion checks

2.212.32.208.63#1073378

Improvement — an existing feature extended, adjusted or polished
2.212.22.208.63#1069924

Fixed an error when approving from an email link

2.212.32.208.64#1074870

Fixed an issue with invalid custom button urls

2.212.32.208.65#1075739

Fixed an issue with field value restrictions not applying to the Charge Rate field on actions

2.212.32.208.65#1064242

Fixed a minor issue with service categories displaying on the portal when they had no available services

2.212.42.208.66#1072103

Fix error opening items/products with stock bins disabled

2.212.42.208.66#1068921

Fixed an issue with viewing certain ticket areas when coming from an asset

2.212.42.208.66#1065182

Fixed an issue with Azure Deltas integrator imports

2.212.42.208.67#1077870

Fixed an issue when encountering 'Invalid URL' when opening a URL through a custom button

2.212.62.208.71#1080711

Fixed some issues with item selection when QuickBooks Online is enabled

2.212.62.208.71#1079440

Fix Unknown proxy error in logs

2.212.72.208.722.196.125#1083005

Fixed an issue with Azure single sign-on

2.212.72.208.722.196.125#1082698

Fixed an issue where Azure delta user imports would show as timing out incorrectly

2.212.82.208.77#1086892

Fixed an issue where invoicing multiple tickets at once would not group them correctly when "Invoice to this client" is set

2.212.1#1063266

When using the configuration option to allow all Project and Tasks to be chosen when creating a Project from a Sales Order line, this will now include Tickets if they are linked to a Sales Order line

Needs configuration

2.212.1#1062502

The Billing tab of a Ticket will now show for agents without requiring the Billing Details permission. Actions and properties within the Billing tab will be locked depending on permissions

2.212.1#1062249

Resolved an issue with "Invoice to this Client" fields failing to be cleared when deleting a Client

2.212.1#1062182

ID can now be specified in a Ticket spreadsheet (XLS/CSV) import to update existing Tickets

2.212.1#1062155

Bug fix — something was broken and now works
2.212.1#1061762

The heading for the timer on the Ticket details pane has been removed

2.212.1#1061107

Fixed a language pack issue with the setting 'llow Agent Site Restrictions to restrict against the Site's Users and the Site's Organisation'

2.212.1#1061058

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1060620

An option has been added to the CSP Integration so that you can map Users to "Do not import" so that mappings will not be automatically created for them in cases when the Users are not within the scope of a specific tenant permissions.

Needs configuration

2.212.1#1060619

Fixed a potential issue with syncing config changes between instances

2.212.1#1060458

A button has been added to the Client Billing tab to clear the current Avalara Tenant.

Needs configuration

2.212.1#1059696

New feature — a capability that did not exist before
2.212.1#1059297

Resolved an issue with creating Assets during stock movements failing to enforce the "Mandatory Serialisation Field" check

2.212.1#1059205

Improvement — an existing feature extended, adjusted or polished
2.212.1#1059158

Fixed an issue where invoiced Pre-Pay records wouldn't recalculate when using the recalculate expiry option

2.212.1#1059018

When using the configuration option to not create invoice lines with 0 value, recurring invoices lines shown in recurring invoice lists will be hidden if they have 0 value

2.212.1#1058650

Minor changes to configuration to better explain how the function to automatically add Asset to Contracts can be configured

2.212.1#1058609

Resolved an issue with Category/Ticket Type etc failing to show on the Billing Plan table when they are added to the list but not yet saved.

2.212.1#1058274

When using the search all functionality Tickets will now be returned with closed tickets at a lower scoring than non-closed tickets.

2.212.1#1058071

Additional options have been added to Ticket Rule assignment for Regional Manager, Logistics Manager, Sales Representative, Account Owner and CXM Lead

Needs configuration

2.212.1#1057719

Resolved an minor issue with searching multiple entities returning the data matched in reverse order

2.212.1#1057694

New feature — a capability that did not exist before
2.212.1#1057491

Added Supplier as a criteria field for dynamic field visibility, and added Supplier as notification criteria

2.212.1#1057372

Improvement — an existing feature extended, adjusted or polished
2.212.1#1057339

Improvement — an existing feature extended, adjusted or polished
2.212.1#1057260

An option has been added to the setting "Allow a Tickets Customer and Site to be different from the Users Customer and Site" to allow only the Site to be changed for a given User

Needs configuration

2.212.1#1057242

Fixed a display issue with modal confirmation windows in certain scenarios

2.212.1#1057100

Fixed an issue where QuickBooks Online combined Tax Rates wouldn't import correctly

2.212.1#1056801

Added additional response schemas to the API swagger documentation

2.212.1#1053435

New feature — a capability that did not exist before
2.212.1#1053014

Auto payments processed via Stripe on the integrator now use idempotency keys

2.212.1#1052572

Added the ability to be able to change a service's category when the service is created from an asset

2.212.1#1050926

Fixed a display issue with the Email To field on actions when not editable

2.212.1#1043674

Added the setting 'Copy values to parent Tickets on new Ticket screen' at custom field and ticket type field level

Needs configuration

2.212.1#1042761

New feature — a capability that did not exist before
2.212.1#1041704

Added flastactiondate as a field within the Query Builder

2.212.1#1041176

Account and Prospects can now be viewed in Top Levels

2.212.1#1034016

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1033683

UI Improvements to the New Opportunity Screen launched from Accounts/Prospects records

2.212.1#1032933

New feature — a capability that did not exist before
2.212.1#1032829

You can now restrict the ‘From’ address options on a Ticket Action to mailboxes the assigned team can access

Needs configuration

2.212.1#1031882

Added Email Address as another attribute option for the Followers field on the Self-Service Portal

2.212.1#1031728

Improvement — an existing feature extended, adjusted or polished
2.212.1#1030951

You can now restrict Pipeline Stages at the Opportunity Type level

Needs configuration

2.212.1#1027853

Fixed an issue where Periodic History wouldn't load when there were too many rows

Performance

2.212.1#1027448

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1021654

Fixed an issue with adding to variable arrays

2.212.1#1021633

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1017196

Service Users are Subscribed to has been added as an option to Distribution Lists and User Lists

2.212.1#1013148

New feature — a capability that did not exist before
2.212.1#1011772

Improvement — an existing feature extended, adjusted or polished
2.212.1#1010891

New feature — a capability that did not exist before
2.212.1#1010659

Added isRunning to Halo Asset Discovery integration

2.212.1#1010606

Additional rule types have been added to qualification matching criteria for custom fields

2.212.1#1009694

The setting for "Only route Emails if received into the same mailbox as the existing Ticket" will no longer be applied to Agents

2.212.1#1004832

Improvement — an existing feature extended, adjusted or polished
2.212.1#1003085

New feature — a capability that did not exist before
2.212.1#992111

Added option to make a Knowledge Base's negative feedback comment mandatory

Needs configuration

2.212.1#991702

New feature — a capability that did not exist before
Needs configuration
2.212.1#990317

Improvement — an existing feature extended, adjusted or polished
2.212.1#987946

Improvement — an existing feature extended, adjusted or polished
2.212.1#982255

Added a setting to restrict knowledge base article amendments to owners only

Needs configuration

2.212.1#982079

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#978595

Added the setting 'Secondary Asset MAC address field' to the Splashtop integration

Needs configuration

2.212.1#978176

You can now set character limits on memo and rich text custom fields

Needs configuration

2.212.1#976975

Improvement — an existing feature extended, adjusted or polished
2.212.1#976953

Fixed pro-rata records being incorrectly added for quantity changes that fall within the Quantity Free threshold

2.212.1#974412

Added the setting 'Prevent email responses from continuing the approval flow' at approval step level

Needs configuration

2.212.1#974172

Added a setting to the Custom Field configuration to copy values to grandchild tickets when updated

Needs configuration

2.212.1#970536

Added Primary Asset as a criteria for Runbooks

2.212.1#970066

Added $-AgentID as an available $ variable for Database Lookups

2.212.1#961283

Improvement — an existing feature extended, adjusted or polished
2.212.1#959264

Improvement — an existing feature extended, adjusted or polished
2.212.1#922698

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#882375

New feature — a capability that did not exist before
2.212.1#843566

Dashboard views are now logged in ReportEvent, and reports loaded through a dashboard are also marked as such when auditing report runs

2.212.1#829218

Improvement — an existing feature extended, adjusted or polished
2.212.1#814411

Added new setting to hide actions on tickets when Client or Site Account Status is set to 'Stopped'

Needs configuration

2.212.1#812986

New feature — a capability that did not exist before
2.212.1#812793

Improvement — an existing feature extended, adjusted or polished
Breaking change
2.212.1#809280

Quotes are no longer able to be approved by the user if they have expired

Breaking change

2.212.1#808514

Adding $-ORIGINALCUSTOMERINVOICEADDRESS & $-ORIGINALCUSTOMERDELIVERYADDRESS for the addresses of the original customer of an invoice

2.212.1#789655

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#783474

You can now filter date fields on lists, views & filter profiles by 'Greater than X days ago', 'Greater than or equal to X days ago', 'Less than X days ago' & 'Less than or equal to X days ago'

2.212.1#781279

New feature — a capability that did not exist before
2.212.1#767443

New feature — a capability that did not exist before
2.212.1#727713

A setting has been added to Item Group configuration so that when adding Items from a Sales Order to an Invoice the Invoice Group Name will be used to match existing groups or create new groups

Needs configuration

2.212.1#709218

New feature — a capability that did not exist before
2.212.1#671302

Added the setting 'Show related Ticket count' to ticket settings

Needs configuration

2.212.1#652167

Improvement — an existing feature extended, adjusted or polished
2.212.1#644267

An option has been added to Purchase Order Statuses so that they can be marked as "Cancelled/Do not receive stock"

Needs configuration

2.212.1#615288

An option has been added to the workflow step actions for "Email from Agent"

Needs configuration

2.212.1#572585

New feature — a capability that did not exist before
2.212.1#160218

Fixed an issue adding actions via the end-user portal

2.212.2#1067513

Fixed an issue with the "Services" label when using the v2 global setting storage method

2.212.2#1066408

Fixed an issue with related ticket counts in certain cases

2.212.3#1075796

Fixed an issue with syncing new dashboards with other instances when using config change tracking for reports and dashboards

2.212.3#1075636

Fixed minor language pack issue

2.212.3#1074922

Fixed issues with visibility of change requests on the change calendar

2.212.3#1074808

Added the option to allocate Contract/Pre-pay hours from oldest to newest Actions when recalculating Tickets

Needs configuration

2.212.3#1046645

Fixed an issue with adding and removing Pax8 client mappings at the same time

2.212.4#1077913

Resolved an issue with creation of Assets during stock/consignment process incorrectly showing an error that Asset Tag is mandatory

2.212.42.208.121#1077487

Fixed an issue where QuickBooks Online Tax Rates could import with the incorrect Tax Code

2.212.4#1076028

Fixed an issue with loading templates for the WhatsApp Integration

2.212.5#1077908

Resolved an issue with creating Tickets when the Google Maps integration is enabled and the setting "Enable automatic indexing of Latitude and Longitude when a Site/Sales Ticket Contact Address is changed" is enabled

2.212.6#1081826

Resolved an error with the DB Integrator failing to get configuration which caused it to fail to run

2.212.7#1082102

2.212

Internal or maintenance work with no directly usable changeAddressed a .NET vulnerabilityPlatform & databaseSecurity2.212.62.208.712.196.124#1081848

Improvement — an existing feature extended, adjusted or polishedMinor changes to the date dependency layout on a projectProjects·User interface2.212.12.208.61#1060383

Improvement — an existing feature extended, adjusted or polishedAdded Active as an available column for Custom Asset Column ProfilesAssets & CMDB2.212.12.208.61#1057099

Bug fix — something was broken and now worksFixed several issues surrounding multi-currencyBilling & invoicing2.212.12.208.61#1055052

Bug fix — something was broken and now worksFixed further issues with the new currency settingsBilling & invoicing2.212.22.208.62#1069680

Improvement — an existing feature extended, adjusted or polishedMultiple changes to downpayments/deferred revenue functionalityBilling & invoicing2.212.22.208.63#1069924

Bug fix — something was broken and now worksFixed an issue with agent holiday allowances disappearing in certain casesAgents & teams2.212.1#1061762

Improvement — an existing feature extended, adjusted or polishedA configuration option has been added to allow Co-managed agents to log timeAgents & teams·Timesheets & shiftsNeeds configuration2.212.1#1060620

New feature — a capability that did not exist beforeIt is now possible to delete specific rows from a custom table using the property "delete_these_rows" Custom fields2.212.1#1059297

Improvement — an existing feature extended, adjusted or polishedClasses have been added to the Allfields variables ($_ALLFIELDS,$_ALLFIELDSQA,$_ALLFIELDSCF)Notifications2.212.1#1059158

New feature — a capability that did not exist beforeAdded approval rule criteria "Already approved by agent"Approvals2.212.1#1057491

Improvement — an existing feature extended, adjusted or polishedVariables have been added that can be used on Project Templates when created from a Sales Order lineProjects·Sales & purchasing2.212.1#1057339

Improvement — an existing feature extended, adjusted or polishedAdditional columns have been added to the Quote and Sales Order line column profilesQuotes & opportunities·Sales & purchasing2.212.1#1057260

New feature — a capability that did not exist beforeYou can now specify the amount of columns you'd like like to show when logging a ticket through the agent appTickets2.212.1#1053014

New feature — a capability that did not exist beforeAdded the ability to link a 3rd party ID against agents, teams, agent roles, user roles, and CABsAgents & teams·Integrations & sync2.212.1#1041704

Improvement — an existing feature extended, adjusted or polishedAdded access control for custom buttonsPermissions & accessNeeds configuration2.212.1#1033683

New feature — a capability that did not exist beforeAPI Key Authentication method added to the Halo APIAuthentication & SSO2.212.1#1032829

Improvement — an existing feature extended, adjusted or polishedYou can now edit various parts of a Mail Campaign after starting itNotifications2.212.1#1030951

Improvement — an existing feature extended, adjusted or polishedAdded the option to use the incoming webhook service for QuickBooks Online webhook processingIntegrations & sync·QuickBooksNeeds configuration2.212.1#1021654

Improvement — an existing feature extended, adjusted or polishedAdded in the ability to hide certain tickets from the change calendarTickets·Calendars & schedulingNeeds configuration2.212.1#1017196

New feature — a capability that did not exist beforeYou can now send Mail Campaigns from Sales MailboxesNotifications2.212.1#1011772

Improvement — an existing feature extended, adjusted or polishedA warning will now be shown on an action and the ticket will be updated if an action email will fail to sendTickets·Notifications2.212.1#1010891

New feature — a capability that did not exist beforeAdded the ability to map relationship types for parent, child, and sibling assets in SQL importsAssets & CMDB·Integrations & sync2.212.1#1010659

Improvement — an existing feature extended, adjusted or polishedTicket details can now auto-refresh when a background automation completesTickets·Workflows & automation2.212.1#1003085

New feature — a capability that did not exist beforeAdded 'Update Currency' to QuotesQuotes & opportunities2.212.1#992111

New feature — a capability that did not exist beforeNew default setting for showing grandchildren in child ticket listsTicketsNeeds configuration2.212.1#990317

Improvement — an existing feature extended, adjusted or polishedImprovements to AI report analysisAI features2.212.1#987946

Improvement — an existing feature extended, adjusted or polishedAdded links between licence records and mappings.Agents & teams·Integrations & sync2.212.1#982255

Improvement — an existing feature extended, adjusted or polishedAdded a global setting to allow users to translate actions on the portal when using Azure AI TranslatorAI features·AzureNeeds configuration2.212.1#978595

Improvement — an existing feature extended, adjusted or polishedAdded additional fields to assist with reporting on OLAs and rulesSLAs & targets·Dashboards & reporting2.212.1#976953

Improvement — an existing feature extended, adjusted or polishedAdded reports and dashboards to configuration change trackingDashboards & reporting·Configuration management2.212.1#959264

Improvement — an existing feature extended, adjusted or polishedFilter Profiles can now be used on Child Ticket listsTickets·Dashboards & reporting2.212.1#922698

Improvement — an existing feature extended, adjusted or polishedAdded multiple settings to the 'Other Open Tickets' viewsTicketsNeeds configuration2.212.1#882375

New feature — a capability that did not exist beforeAsset-Client direct link addedAssets & CMDB·Users & customers2.212.1#843566

Improvement — an existing feature extended, adjusted or polishedAdded the 'End-User' field to ticket templatesTickets2.212.1#814411

New feature — a capability that did not exist beforeYou can now add Client, Site and User Custom Fields to ActionsCustom fields·Tickets2.212.1#812793

Improvement — an existing feature extended, adjusted or polishedAdded a setting to clear fields on the new ticket screen when they are hidden by visibility conditionsTicketsNeeds configuration2.212.1#783474

New feature — a capability that did not exist beforeAdded Email Template Preview for Email TemplatesNotifications2.212.1#767443

New feature — a capability that did not exist beforeAdded the ability to edit meter readings on recurring invoice linesBilling & invoicing2.212.1#727713

New feature — a capability that did not exist beforeOption to allow the merging of assetsAssets & CMDB2.212.1#671302

Improvement — an existing feature extended, adjusted or polishedCustomers and assets can now be matched off of incoming Site24x7 alertsIntegrations & sync·Assets & CMDB·Users & customers·Site24x72.212.1#644267

New feature — a capability that did not exist beforeGoogle Maps Integration is now availableIntegrations & sync·Google Maps2.212.1#160218

Internal or maintenance work with no directly usable change
Security
2.212.62.208.712.196.124#1081848

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1060383

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1057099

Bug fix — something was broken and now works
2.212.12.208.61#1055052

Bug fix — something was broken and now works
2.212.22.208.62#1069680

Improvement — an existing feature extended, adjusted or polished
2.212.22.208.63#1069924

Bug fix — something was broken and now works
2.212.1#1061762

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1060620

New feature — a capability that did not exist before
2.212.1#1059297

Improvement — an existing feature extended, adjusted or polished
2.212.1#1059158

New feature — a capability that did not exist before
2.212.1#1057491

Improvement — an existing feature extended, adjusted or polished
2.212.1#1057339

Improvement — an existing feature extended, adjusted or polished
2.212.1#1057260

New feature — a capability that did not exist before
2.212.1#1053014

New feature — a capability that did not exist before
2.212.1#1041704

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1033683

New feature — a capability that did not exist before
2.212.1#1032829

Improvement — an existing feature extended, adjusted or polished
2.212.1#1030951

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1021654

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#1017196

New feature — a capability that did not exist before
2.212.1#1011772

Improvement — an existing feature extended, adjusted or polished
2.212.1#1010891

New feature — a capability that did not exist before
2.212.1#1010659

Improvement — an existing feature extended, adjusted or polished
2.212.1#1003085

New feature — a capability that did not exist before
2.212.1#992111

New feature — a capability that did not exist before
Needs configuration
2.212.1#990317

Improvement — an existing feature extended, adjusted or polished
2.212.1#987946

Improvement — an existing feature extended, adjusted or polished
2.212.1#982255

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#978595

Improvement — an existing feature extended, adjusted or polished
2.212.1#976953

Improvement — an existing feature extended, adjusted or polished
2.212.1#959264

Improvement — an existing feature extended, adjusted or polished
2.212.1#922698

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#882375

New feature — a capability that did not exist before
2.212.1#843566

Improvement — an existing feature extended, adjusted or polished
2.212.1#814411

New feature — a capability that did not exist before
2.212.1#812793

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.212.1#783474

New feature — a capability that did not exist before
2.212.1#767443

New feature — a capability that did not exist before
2.212.1#727713

New feature — a capability that did not exist before
2.212.1#671302

Improvement — an existing feature extended, adjusted or polished
2.212.1#644267

New feature — a capability that did not exist before
2.212.1#160218