Version 2.210 — Halo Release Notes

Fixed an issue with template field value restrictions on field groups

2.210.12.208.412.196.121#1038353

Fixed an issue with database lookups

2.210.22.208.442.196.122#1057786

Fixed an issue where it was not possible to add items to Purchase Orders from Sales Orders if Purchase Order approval was enabled

2.210.32.208.612.196.123#1041490

Fixed an issue with incorrect article view counts

2.210.12.208.8#1046356

Fixed Chat Canned Text Group link

2.210.12.208.9#1046917

Fixed an issue upgrading to 2.208

2.210.12.208.9#1046915

Fixed an issue with knowledge base view counts on the search screen

2.210.12.208.9#1046173

Fixed an issue with services not displaying on the portal to unsubscribed users if the service is configured to not allow logging after subscribing

2.210.12.208.10#1047299

Fixed an issue with custom table CSV imports not matching the table correctly

2.210.12.208.10#1041325

Resolved an issue with creating invoices when using groups on the invoices related to the new functionality to merge groups with the same name causing some lines to be removed

2.210.12.208.11#1048124

Fixed an issue with using country code as an access condition for services

2.210.12.208.12#1047821

Resolved an issue when using the Xero integration and editing Invoices with groups causes lines to become incorrectly ordered

2.210.12.208.13#1049049

Bug fix — something was broken and now works
2.210.12.208.21#1044988

Fixed an issue with subscribing to Teams Presence notifications without agent edit preferences access.

2.210.12.208.21#1044841

Added Email Rule Field Mapping functionality for Related Services

2.210.12.208.21#1044315

Fixed an issue where the product bundle button redirected to the wrong URL

2.210.12.208.212.196.121#1044130

Fixed a minor issue with logging into the portal as a user without an email address

2.210.12.208.21#1043932

Resolved an issue with canned text failing to load when changing groups

2.210.12.208.21#1043854

Fixed an issue using Qualys tags when they contain square brackets

2.210.12.208.21#1043792

Fixed an issue with the 'Asset Change Calendar' field view on a new ticket screen when UI 2025 is enabled

2.210.12.208.21#1043527

Resolved an issue with the Dicker Data importing incorrect subscription price for monthly billed with annual commitment

2.210.12.208.21#1043456

Updated hide action icon

2.210.12.208.212.196.121#1043161

Added translation for licence violation

2.210.12.208.212.196.121#1042807

Minor addition to Custom Field visibility configuration to better explain the functionality

2.210.12.208.21#1042394

Fixed an issue when deleting action groups

2.210.12.208.212.196.121#1041981

Updated the User URL that is generated by default using the CIPP integration

2.210.12.208.21#1041942

Resolved an issue with the CSP Integration when importing using the main application fails to set the license import type correctly

2.210.12.208.21#1041811

Fixed an issue with editing new article fields when specific settings were enabled

2.210.12.208.212.196.121#1041703

Fixed an issue with Stripe automatic payments and voided invoices

2.210.12.208.212.196.121#1041529

Fixed issue with copy link for KB articles on the portal

2.210.12.208.21#1041047

Fixed password expiry login looping issue

2.210.12.208.21#1040940

Fixed a minor display issue when voiding an invoice in QuickBooks Online and Avalara

2.210.12.208.212.196.121#1040349

Allowed variables to populate with blank values in custom button URLs

2.210.12.208.21#1039825

Fixed an issue where applying billing templates set to create a contract conflicted with auto reapply billing template setting

2.210.12.208.21#1039802

Fixed an issue where the clients name could be incorrectly updated when syncing from Ninja

2.210.12.208.21#1039693

Fixed an issue with appointment variables not populating in notification emails

2.210.12.208.21#1039406

Fixed an issue with article duplication prevention

2.210.12.208.21#1039234

Fixed an issue with the load balancing query

Performance

2.210.12.208.21#1039182

Fixed the 'Unsubscribe' checkbox on user details showing twice

2.210.12.208.212.196.121#1039108

Fixed an issue where you couldn't set quantity to 2dp's when creating a purchase order from a sales order

2.210.12.208.21#1039107

Fixed an issue with maintenance window pop-up on actions

2.210.12.208.21#1039035

Fixed an issue with using runbooks when logging to supplier

2.210.12.208.21#1039002

Fixed an incorrect configuration hint for surveys

2.210.12.208.21#1038993

Fixed an issue with using AI to search tickets

2.210.12.208.21#1038930

Resolved an issue with Users being allocated licenses from the incorrect tenant when there are more than one tenants mapped to the Customer

2.210.12.208.212.196.121#1038896

Fixed a UI issue with role names when viewing an agent list, where the role names contain special Unicode characters

2.210.12.208.212.196.121#1038889

Fixed issue with non-admins not being able to add agents to roles when they have the relevant access control permissions

2.210.12.208.21#1038864

Added change history log for when users are created from the portal

2.210.12.208.21#1038776

Fixed inactive grouped recurring invoice lines being changed to active when cloning

2.210.12.208.21#1038438

Added hint to asset field mandatory setting

2.210.12.208.21#1038096

Fixed a rare issue with SLA resolution excuse input popping up when accessing a ticket.

2.210.12.208.21#1037809

Added AI Generated Summary as an available column in ticket column profiles

2.210.12.208.21#1037790

Fixed an issue where Billing tab wouldn't display on Top Levels in some cases

2.210.12.208.21#1037538

Fixed an issue when switching between the suppliers/supplier users tabs

2.210.12.208.21#1037520

Added hint for 'Enable config change tracking for mailboxes'

2.210.12.208.212.196.121#1037446

Fixed an issue when deleting a ticket could delete an indirectly linked sales order

2.210.12.208.21#1037313

Fixed an issue with config tracking workflows

2.210.12.208.21#1037226

Fixed an issue where "Agents to show in Additional Agents" option wouldn't filter by Department

2.210.12.208.212.196.121#1037094

Fixed agents with no email address not being able to log into end-user portal

2.210.12.208.21#1037074

Fixed an issue with some special characters in search terms

2.210.12.208.212.196.121#1037019

UnameButton cache optimisation

Performance

2.210.12.208.212.196.121#1036945

Fixed an issue where in certain cases clients could be created with the same name

2.210.12.208.212.196.121#1036387

Fixed assets not changing site when the assigned user changes site

2.210.12.208.21#1036214

Fixed an issue where the Price column on Quotation PDFs wouldn't display correctly

2.210.12.208.212.196.121#1035955

Fixed an issue with file type restrictions for uploads

Security

2.210.12.208.212.196.121#1035359

Fixed minor issue with resource column in runbook methods

2.210.12.208.21#1034982

When using 'Re-assign all' on a user, it will no longer include that user in the drop down

2.210.12.208.21#1034935

Fixed an issue where the test button for running SQL in runbooks would not show the error if one was returned

2.210.12.208.21#1034887

Fixed an issue with 'Closed when adding' emails not being sent out

2.210.12.208.21#1034793

Fixed issue where attachment count was incorrect based on a PO being deleted

2.210.12.208.21#1034792

Fixed an issue with allowed asset relationship types

2.210.12.208.21#1034774

Fixed issue with Custom URL service requests on the portal

2.210.12.208.21#1034502

Resolved an issue with the Client list in the Ready for Invoicing area failing to load more than 9999 Clients

Performance

2.210.12.208.21#1034443

Fixed an issue with setting default views for agents, teams, and departments

2.210.12.208.21#1034044

Fixed not being able to edit SLA targets in specific scenarios

2.210.12.208.21#1033144

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller

2.210.12.208.212.196.121#1033069

Fixed issues with creating and deleting contract schedule plan appointments.

2.210.12.208.212.196.121#1032980

Fixed an issue where removing ticket attachments from a forward action could result in those attachments being removed from the ticket completely.

2.210.12.208.212.196.121#1031872

Fix an issue with attachment downloads in GovCloud.

2.210.12.208.212.196.121#1030166

Fixed an issue where new tickets closed by rules may not receive a closure date.

2.210.12.208.212.196.121#1029968

Improved readability of menu button icons when using the Spanish language pack

2.210.12.208.21#1027769

Fixed an issue with sending Credit Notes when Xero was enabled

2.210.12.208.212.196.121#1024720

Fixed a visual issue when submitting feedback without a comment

2.210.12.208.21#1024327

If accessibility mode is enabled then the "close tab" button will always be visible

2.210.12.208.21#1024090

Fixed an issue with updating asset type owning service

2.210.12.208.21#1023744

Fixed Twilio SMS replies failing to match existing tickets when the recipient user's phone number doesn't include the dialling code

2.210.12.208.21#1019492

You can now use the query param 'include_website=true' on the get all endpoint of client to include the website in the response

2.210.12.208.21#1018061

Fixed an issue with updating object mapping profiles

2.210.12.208.212.196.121#1015781

Fixed an issue where Client restricted To-Do groups would display for all Clients

2.210.12.208.212.196.121#1015486

Added better error handling when saving time rounding adjustments on actions.

2.210.12.208.212.196.121#1003840

Added Ticket and Sales Order variables to Asset Serialisation Defaults

Needs configuration

2.210.12.208.212.196.121#999878

Fixed an issue where multi day all day appointments would sync to Google Calendars without the final day.

2.210.12.208.212.196.121#992340

Fixed an issue with submitting new tickets containing dynamic lookup fields on custom tables

2.210.12.208.21#983192

Fixed issue with auto-populating phone number on tickets

2.210.12.208.21#979643

Fixed the appointment "inform user" option not working when integrations are enabled. The "other attendees" field will now be used as the recipients.

2.210.12.208.21#971281

Fixed an issue with the bulk sending of SMS messages from services

2.210.12.208.212.196.121#965666

Fixed the response target sometimes not being recalculated correctly upon reset when the SLA is configured to use the agent's working hours

2.210.12.208.21#957116

Fixed an issue with deleting invoice/bills that are already deleted in MYOB

2.210.12.208.212.196.121#922286

Fixed $ variables failing to populate in the SQL of reports generated via actions

2.210.12.208.21#922088

You can now add Primary Agent, Secondary Agent & Account Manager as criteria for ticket filter profiles and lists

2.210.12.208.21#827931

Fixed an issue where Assets could be serialised without mandatory Serialization field

2.210.12.208.21#797916

Fixed an error logging alert tickets when "use Assets to determine related services" is enabled

2.210.12.208.222.196.121#1050055

Fixed attachment count on child/related tickets when a PO is deleted

2.210.12.208.22#1049120

Fixed an issue where disconnecting Halo from QuickBooks Online would prevent connection option from displaying

2.210.12.208.22#1048649

Fixed an issue with team notifications not sending to the correct team

2.210.12.208.22#1047238

Fixed an issue with CSP consumption data being duplicated in rare cases

2.210.12.208.222.196.121#1033782

Fixed an issue with sending Credit Notes

2.210.12.208.232.196.121#1051820

Fixed an issue with a Custom URL Service Requests

2.210.12.208.23#1050943

Fixed an issue with Custom URL Service Requests

2.210.12.208.24#1052331

Fixed an issue with loading images

2.210.12.208.242.196.121#1052297

Fixed an issue with Azure Consumption Lines on Recurring Invoices causing errors in some cases

2.210.12.208.25#1045400

Fixed an issue with setting the date for SLA hold auto-release in a modal window

2.210.12.208.41#1053315

Fixed an issue with emails forwarded by users not triggering ticket updated events

2.210.12.208.41#1053297

The SLA timer will no longer show on a Ticket when using the configuration to extend response times when a ticket is removed from SLA Hold and the ticket still requires a response but is currently on hold.

2.210.12.208.41#1053286

Resolved an issue with Invoice class failing to populate correctly on creation of Invoice line, only the Item class was being used.

2.210.12.208.41#1053242

Fixed an issue with Fortnox Group taxes not working as intended in some cases

2.210.12.208.41#1053191

Fixed an issue to do with Article view counts on the Self Service Portal

2.210.12.208.41#1053150

Fixed an issue with adding value visibility conditions based on user roles

2.210.12.208.41#1053121

Fixed an issue with filtering search filters on custom fields with a field summary

2.210.12.208.41#1053103

Adding trace logging for the processing of closure string in an email rule

2.210.12.208.41#1053094

Fixed an issue where the 'Only allow a Contact to submit a One-Click Feedback response once per Ticket' setting may not have worked correctly

2.210.12.208.41#1053028

Fixed an issue with the date done on actions being set as the start time

2.210.12.208.41#1053016

Fixed a rare issue with changing tax rates on invoices from composite to single tax rates

2.210.12.208.41#1052702

Fixed an issue when adding an FAQ list to an article by a Halo API Action

2.210.12.208.41#1052699

Resolved an issue with the "reviewed" checkbox failing to be reset for Recurring Invoice lines that are linked to Azure consumption billing

2.210.12.208.41#1052432

Fixed an issue with Report Group Access Control

2.210.12.208.41#1052301

When creating invoices for expenses the expense description will now be used for the invoice long description as well as the short description.

2.210.12.208.41#1052241

Language pack improvements

2.210.12.208.41#1052178

Fixed an issue with getting custom table values when using a template on a ticket

2.210.12.208.41#1052141

Minor UI improvements when configuring an action with system use to create a Bug/Issue/Work item

2.210.12.208.41#1052125

Fixed issue with fuserdefx fields in Query Builder

2.210.12.208.41#1052109

Resolved an issue with the initial calculation for Invoice occurrence count

2.210.12.208.41#1052092

Fixed an issue with the options menu on attachment dashboard widgets

2.210.12.208.41#1052066

Excluded rule applied actions from the reclose ticket logic

2.210.12.208.41#1052019

Fixed an issue with SQL single select custom fields not copying from knowledge base articles to draft tickets

2.210.12.208.41#1052016

Fixed an issue with the report setting 'Apply Agent's permissions to Ticket, Action, and Asset query builder queries'

2.210.12.208.41#1051966

Fixed an issue with the Jira Integration when updating decimal value fields

2.210.12.208.41#1051856

Bypassing file extension checks for invoices and quote PDF generation

2.210.12.208.41#1051428

Fixed an issue with the LogMeIn Rescue integration

2.210.12.208.41#1051363

Fixed an issue with quote subtotals being zero in rare cases

2.210.12.208.41#1051335

Fixed an issue where an order would lose its link to an asset if the site of the asset is changed

2.210.12.208.41#1051320

Fixed an issue with the host header when using the DBLookupService

2.210.12.208.41#1051301

Fixed a display issue when batch updating asset technical and business owners

2.210.12.208.41#1051286

Fixed an issue with changing the owning services fields

2.210.12.208.41#1051270

Fixed an issue with Azure AI article searches

2.210.12.208.41#1051037

Fixed navigation issues with the "Open report without loading data" and "Open report datasource" right-click functions on the report list

2.210.12.208.41#1050936

Updated hint for Workdays timezone setting

2.210.12.208.41#1050931

Fixed a minor display issue with agent avatars in the tree menu

2.210.12.208.41#1050914

Fixed an issue when setting a target date & time on a ticket using time zones

2.210.12.208.41#1050828

Importing Clients/Sites using the N-Able N-Sight integration will no longer overwrite the names if they are modified after initial import

2.210.12.208.41#1050442

Fixed Purchase Order approvals failing to start when a minimum cost for approval is configured

2.210.12.208.41#1050434

Fixed an issue where Connectwise Automate could throw an error in API when importing assets

2.210.12.208.41#1050433

Fixed an issue where incorrect Agents would be assigned to Agent Resource booking Appointments

2.210.12.208.41#1050409

Fixed an issue with recent changes to Dynamics to immediately sync unsynced entities not working as intended in all cases

2.210.12.208.41#1050346

Fixed an issue with the setting 'Minimum number of attachments a User must upload to submit Ticket' incorrectly applying in certain cases

2.210.12.208.41#1050312

Fixed an issue with changing the supplier after setting supplier contact

2.210.12.208.41#1050269

The Billing tab can now be shown on Opportunities

2.210.12.208.41#1050198

Resolved an error thrown by the resource booking form when a User that is a co-managed Agent attempts to book an appointment

2.210.12.208.41#1050187

Fixed an issue with downloading attachments from a dashboard widget

2.210.12.208.41#1050122

Fixed an issue deleting reports

2.210.12.208.41#1050095

Fixed an issue with change collision detection not working correctly

2.210.12.208.41#1050088

Fixed an issue generating contract references when the prefix ends in a space

2.210.12.208.41#1050007

Site language will now be considered for invoice email templates when multi-language templates is enabled

2.210.12.208.41#1049993

Resolved an issue with Azure Consumption pricing using the markup incorrectly when it is set to 0

2.210.12.208.41#1049985

Fixed an issue where Pax8 Subscription imports could sometimes display duplicate Customers

2.210.12.208.41#1049707

Fixed empty rows being added to the Distribution List criteria table upon clicking the cancel button

2.210.12.208.41#1049572

Fixed a rare error when loading lists with blank rows in the criteria table

2.210.12.208.412.196.131#1049566

Fixed issue with Email Rule field mappings

2.210.12.208.41#1049481

Fixed the PERIODSTARTDATE and PERIODENDDATE variables populating incorrectly when used in invoice note/reference fields

2.210.12.208.41#1049452

Fixed an issue with Custom Integration Method encrypted headers, query params and body mappings when used with config change tracking

2.210.12.208.41#1049370

Fixed an issue with the ServiceNow integration re-assigning tickets to unassigned

2.210.12.208.41#1049307

Fixed an issue with $-quoteagentapproval variable on accepted quote emails

2.210.12.208.41#1049181

Fixed an issue with using user roles for custom field visibility

2.210.12.208.41#1049121

Fixed an issue with an action automation criteria duplicating when cloning a workflow

2.210.12.208.41#1049069

Fixed an issue with deactivating devices on the Endpoint Central integration

2.210.12.208.41#1048553

Fixed an issue where Expiration date wouldn't import in Ingram Micro

2.210.12.208.41#1048341

Fixed an issue with access control for Webhooks

2.210.12.208.41#1048319

Fixed an issue where the UAT banner would show on production instances

2.210.12.208.41#1048253

Fixed an issue with custom SQL fields in custom tables

2.210.12.208.41#1048219

Resolved an issue with custom table field role restrictions

2.210.12.208.41#1048133

Fixed an issue with mandatory fields when creating a primary business application instance

2.210.12.208.41#1048046

Fixed an issue applying group-role mappings in the Google Workspace integration

2.210.12.208.412.196.131#1047969

Amended hint for 'User can partake in approvals' setting

2.210.12.208.41#1047873

Fixed issue with Database lookup success value mapping not working with radio menu Single Select fields

2.210.12.208.41#1047868

Fixed an issue with NinjaOne alert processing

2.210.12.208.41#1047763

Fixed an issue where quotation variables could not be populated in quotation approval emails

2.210.12.208.41#1047707

Fixed an issue editing action notes if it contains a mention for an agent who is out of office

2.210.12.208.41#1047655

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

2.210.12.208.412.196.131#1047603

Updated Pro-Rata settings langpack

2.210.12.208.412.196.131#1047596

Fixed an issue where POs created from Sales Orders couldn't be added to other POs

2.210.12.208.41#1047484

Fixed an issue with the Lansweeper integration not working when the 'parent_id' field is missing from the SQL query

2.210.12.208.41#1047364

Fixed an issue with chat feedback overwriting existing feedback

2.210.12.208.41#1047282

Fixed an issue with filtering related assets by status

2.210.12.208.41#1047204

Fixed an issue when importing tickets with an XLS spreadsheet with the Salesforce integration enabled

2.210.12.208.41#1047152

Fixed issue with CRM notes not being editable

2.210.12.208.41#1047072

Fixed an issue where POP3 mailboxes could throw unnecessary errors

2.210.12.208.41#1047061

Fixed an issue with access control for folders within the document management module

2.210.12.208.41#1046957

Added index IX_whewhid_whetimestamp_whestatus

Performance

2.210.12.208.41#1046912

Fixed an issue with ServiceNow state and category mappings

2.210.12.208.41#1046885

Fixed an issue with mandatory fields not needing to be populated when using dynamic field visibility with a 'team' condition

2.210.12.208.41#1046846

Fixed an issue with category note in the End-User Portal

2.210.12.208.41#1046353

Fix code merge issue

2.210.12.208.41#1046081

Fixed an issue with the scheduling tab showing on reports incorrectly

2.210.12.208.41#1046008

Fixed an issue where failed Runbook notifications could send duplicate emails Fixed an issue where failed Runbook notifications would not send if a custom template was being used

2.210.12.208.41#1045956

Resolved an issue when using the "Clear service" button on the new Ticket screen does not reset the Ticket Type form

2.210.12.208.41#1045882

Fixed string field criteria on Automated Tickets for subscriptions and licences always being treated as "is equal to"

2.210.12.208.41#1045732

Fixed Billing Rule filters not being added to the client when updating clients from the Billing Template screen

2.210.12.208.41#1045379

Resolved an issue with timesheet approval revert failing to work when an approver reverts a timesheet entry for themselves

2.210.12.208.41#1045258

Fixed an issue with services not bypassing the preview screen on the portal

2.210.12.208.41#1045210

Fixed issue with custom field translations

2.210.12.208.41#1045162

Fixed an issue with importing contacts from Salesforce

2.210.12.208.41#1045098

Fixed the ticket type setting "always make the opening action private" not being applied when an email rule is matched

2.210.12.208.41#1044061

Fixed some issues with the new many-to-many linking items in Halo to QuickBooks Online items

2.210.12.208.41#1043831

Fixed an issue where Recurring Invoice Line custom fields couldn't be updated via XLS Imports

2.210.12.208.41#1043798

The variable $_OPPVALUEADJUSTED has been added for the Opportunity Value

2.210.12.208.41#1043479

Fixed an issue where the main contact was set as a user instead of a prospect during new account creation

2.210.12.208.41#1043406

Fixed an issue where Labour and Sales Orders wouldn't merge per site when Invoicing

2.210.12.208.41#1043263

Fixed an issue where Custom Fields could be populated on a new asset without an asset type being set

2.210.12.208.41#1043194

Setting a workflow step outcome is now mandatory so that invalid step cannot be set.

Breaking change

2.210.12.208.412.196.131#1043033

Fixed an issue with the Jamf import not returning all assets

2.210.12.208.41#1042475

Fixed an issue with using custom field variables in the self-service portal custom header and footer

2.210.12.208.41#1041984

Fixed an issue with AI client profiling scans

2.210.12.208.41#1041360

Fixed an issue with viewing a suggested KB article on a new ticket screen on the portal

2.210.12.208.41#1041113

Fixed issue with agent Load Balance limits not applying on new Tickets

2.210.12.208.41#1041023

Improved the performance of runbook's client criteria search

Performance

2.210.12.208.41#1040911

Fixed a display issue when configuring ad-hoc notification eventsd

2.210.12.208.41#1039975

Fixed an issue with setting "Show in Service Catalogue for End-Users" on asset linked services

2.210.12.208.41#1039273

Fixed config changes being logged for Organisation addresses despite the address remaining the same

2.210.12.208.41#1039196

Fixed an issue where an FAQ List would remain in a group after that FAQ List Group was turned back to an FAQ List

2.210.12.208.41#1039194

Fixed an issue with the option to configure dynamic field visibility showing on types of custom fields that don't support it

2.210.12.208.41#1038821

Improved UI error handling for character limit validations in workflows and ticket types

2.210.12.208.41#1037254

Fixed a ticket not being created in PagerDuty

2.210.12.208.41#1035412

Fixed an issue where "0" is added as an option to custom fields

2.210.12.208.41#1034496

Fixed an issue where Dynamic SQL Custom Fields in Billing Criteria modals could error

2.210.12.208.412.196.131#1034487

Fixed issue with category note persisting

2.210.12.208.41#1033853

Fixed an issue where client and site name were missing in Sales Orders list view for non-default sites

2.210.12.208.41#1033642

Fixed the action ID not being included in audit records when changing the value of action-level custom fields

2.210.12.208.41#1033551

Fixed an issue with bundled lines not being correctly included in profit calculations in some situations

2.210.12.208.41#1033055

Resolved an issue with being unable to manually update the pre-pay hours allocated on the Time Tracking tab of an Action

2.210.12.208.41#1032649

Fixed an error saving invoices when there is a line description that exceeds 4000 characters

2.210.12.208.412.196.131#1032513

Fixed an issue with automations queueing twice when the acknowledgement email is sent via an automation

2.210.12.208.41#1031746

Fixed an issue with the attendees field being cleared when navigating out of the scheduler in some cases

2.210.12.208.412.196.131#1031357

Improvement to AI suggested resolutions

2.210.12.208.41#1030435

Fixed an issue with Google Workspace role mappings not working correctly

2.210.12.208.41#1030084

Fixed an issue with Transfer Timed Out on Live Chat not allowing subsequent inputs for the user

2.210.12.208.41#1030044

Fixed a minor visual issue that could occur in the Zabbix integration setup screen

2.210.12.208.41#1029096

Fixed an issue with child template creation rules not working with single select custom fields

2.210.12.208.41#1028992

Fixed an issue with ticket list counts

2.210.12.208.41#1027572

Fixed the ticket list only showing the first 15 tickets when using a mobile browser on the self-service portal

2.210.12.208.41#1026305

Minor backend improvements to loading quotations, sales orders, purchase orders and invoices

Performance

2.210.12.208.41#1024773

Fixed an issue generating invoice CSVs when using multiple Halo tabs in one browser tab

2.210.12.208.41#1022647

Fixed an issue where the default agent status for an appointment would not get set

2.210.12.208.41#1022387

Fixed negative pro-rata lines being excluded from invoices when "Don't allow invoice lines with zero quantity" is enabled

2.210.12.208.41#1022341

Removed an unused column in default User column profile

2.210.12.208.41#1021692

Fixed a display issue with radio fields

2.210.12.208.41#1019212

Fixed an issue where Actions could display in an incorrect order when using Action Sub-Event Entry

2.210.12.208.41#1018982

Improved error handling for TimeGPT forecasting

2.210.12.208.41#1015233

Fixed an issue which could occur when adding a Custom Table Custom Field to the Survey tab

2.210.12.208.41#1014149

Fixed an issue with anonymous actions not allowing attachment uplaod

2.210.12.208.41#1011212

Ticket Drafts on the Self Service Portal will now only be possible to save and load when logging a Ticket with a pre-set type

2.210.12.208.41#1010727

Language pack improvement

2.210.12.208.41#1010605

Added a new asset type choice to the LogicMonitor integration for asset type creation

2.210.12.208.41#1006476

When importing Accounts via the Dynamics365 CRM integration, site matching will now fall back to the global Site matching method configured in Users > General Settings if the Dynamics GUID is not matched

2.210.12.208.41#1005039

Restricted the 'Join meeting' button when an appointment is private

2.210.12.208.41#998914

Fixed an issue with sending welcome and password reset emails to supplier users

2.210.12.208.41#998302

Added additional auditing for when a sales order is updated from an invoice

2.210.12.208.41#997834

Fixed an issue with not being able to create a new asset from the related assets tab on a ticket

2.210.12.208.41#991559

Fixed a display issue on dashboards where the dropdown options would be cut off if the dashboard has not yet been loaded

2.210.12.208.41#990542

Fixed an issue where the line sequence would show the variable name in quotation group headers when generating the PDF

2.210.12.208.41#990326

Fixed minor display issue on Items tile view

2.210.12.208.41#990122

Fixed a minor display issue on the Scheduled Emails tab of Composite Reports

2.210.12.208.41#987015

Added the option to use the AssetName for matching alerts to devices in the Kaseya VSA integration

Needs configuration

2.210.12.208.41#978427

Fixed an issue where the Field Group title would not show correctly in Action configuration

2.210.12.208.41#971358

Fixed an issue with the default start date for recurring shifts being incorrect

2.210.12.208.41#971010

Fixed an issue with Dynamic Field Visibility on Field Groups not working on custom tabs in some cases

2.210.12.208.41#964915

Changing the Product/Item 3rd Party ID reference will now be copied to recurring invoices when configured in Item Settings

2.210.12.208.41#956174

Fixed an issue with using start/end date & time with timezone input

2.210.12.208.41#921740

Fixed an issue with custom field $-variable population when applying a template to an existing ticket.

2.210.12.208.41#820687

Incoming emails that match a site wildcard will now match users within the matched site, instead of only matching the site's 'General User'.

Breaking change

2.210.12.208.41#808406

Fixed an issue where you could get an invalid SLA or Priority warning when the ticket is excluded from SLA

2.210.12.208.41#780134

Fixed an issue which prevent being able to hide asset key fields from the self service portal

2.210.12.208.412.196.131#673324

Fixed an issue loading QuickBooks Online companies

2.210.22.208.42#1057141

Fixed an error loading clients when a billing plan has "role does not have a value" criteria

2.210.12.208.42#1054432

Bug fix — something was broken and now works
2.210.22.208.43#1057148

Fixed an issue with the search term not clearing when adding fields to reports using the query builder

2.210.22.208.51#1055578

Fixed the default agent status configured on appointment types not being applied when creating appointments

2.210.22.208.51#1055200

Reduced the size of the tickets response when loading the ticket details screen in some configurations

Performance

2.210.22.208.51#1055164

Fixed a display issue when opening an appointment preview from the ticket details

2.210.22.208.51#1054952

Fixed an issue with editing Knowledge Base articles in specific cases

2.210.22.208.51#1054903

MCP requests can now be logged by activating the "Enable MCP request logging" setting in Config > AI

Needs configuration

2.210.22.208.51#1054902

Fixed an issue where whitespace would be removed from Notes displayed on Workflow steps

2.210.22.208.51#1054837

Fixed an issue where Report decimal separators could display incorrectly

2.210.22.208.51#1054747

Fixed an issue when trying to create a draft amendment when using the problem resolution finder

2.210.22.208.51#1054702

Fixed an issue where Pipeline Stage colours wouldn't display

2.210.22.208.51#1054635

Fixed an issue with SentinelOne threat import

2.210.22.208.51#1054429

Fixed an issue with MCP failing to return a proper response in some rare cases

2.210.22.208.51#1054346

Fixed an issue with integration mappings that caused the config commit table to bloat

2.210.22.208.51#1054287

Minor logging improvement to the Xero integration

2.210.22.208.51#1054129

Fixed an issue with Exact returning the incorrect result code in some cases

2.210.22.208.51#1054066

Fixed no friendly header for total_quantity_in_stock in sales orders

2.210.22.208.51#1054063

Fixed an issue where Automated Tickets could repeatedly trigger for the same asset or licence due to an integration import logging unnecessary date changes

2.210.22.208.51#1054060

Fixed an issue with metered recurring invoice line values

2.210.22.208.51#1054043

Resolved an issue with the Monthly profit showing as zero for Quotes and Sales Orders

2.210.22.208.51#1054024

Fixed an issue where zero amount sales orders would show in ready for invoicing

2.210.22.208.51#1054020

Fixed an issue with mileage charge rates when not 'using travel charge rates'

2.210.22.208.51#1054001

Fixed an issue with agents being able to edit dashboard filters despite lacking the correct permissions

2.210.22.208.51#1053779

Agents with Billing Details Level access of View or greater will be able to review tickets as well as any with Invoice level of "Create" or higher

2.210.22.208.51#1053705

Fixed an error when attempting to use AI Analysis on a report without an AI connection configured

2.210.22.208.51#1053426

Fixed an issue with a certain application phrase not being used in the Microsoft Teams chatbot

2.210.22.208.51#1053422

The default date used for recurring invoice line last automatic increase will now be the next creation date instead of the invoice creation date

2.210.22.208.51#1053402

Custom table data is no longer loaded when selecting a user on the new ticket screen

2.210.22.208.51#1053202

Fixed an issue when trying to consign a non-track item

2.210.22.208.51#1052715

Fixed an issue with trying to edit custom table records on a ticket dashboard

2.210.22.208.51#1052481

Minor changes to Downpayment invoice creation

2.210.22.208.51#1052449

Fixed IT Glue assets being incorrectly assigned to inactive sites when the client is mapped but a site is not found

2.210.22.208.51#1052425

Fixed an issue where Contract Type email templates wouldn't apply when sending a Contract

2.210.22.208.51#1050475

Fixed the Linked Item field on prepay contracts not allowing selection of all items

2.210.22.208.51#1049261

Fixed an issue where the new user email mandatory check would apply to editing and now also enforcing email validation

2.210.22.208.51#1048069

Fixed an issue where deleted asset fields would remain in Lists and Column Profiles

2.210.22.208.51#1048034

Added an option to use the cost of Linked Items on Charge Rates for Invoice Lines

Needs configuration

2.210.22.208.51#1046640

Updated default Appointment Charge Rate to use Agent's default Charge Rate

2.210.22.208.51#1044482

Fixed the date fields on Overriding Charge Rates displaying incorrectly on contracts in certain timezones

2.210.22.208.51#1041403

Fixed date criteria in Asset Lists returning no results

2.210.22.208.51#1040751

Fixed an issue where Appointment Type defaults wouldn't update on Ticket Types when deleted

2.210.22.208.51#1035984

Fixed an issue where Actions would still submit when start date was less than end date and corresponding option to prevent this was checked

2.210.22.208.51#1034432

Fixed an issue where Contract Users wouldn't expire when their end date was reached

2.210.22.208.51#1029010

Fixed an issue with certain default CSS getting added when already being used

2.210.22.208.51#1028023

Fixed an issue where appointment agent status was not correctly set based on the appointment type or global default setting

2.210.22.208.51#1019500

Fixed an issue where expired quote could still update ticket status after being revised

2.210.22.208.51#1009931

Fixed an issue where approving a step could move a workflow multiple steps

2.210.22.208.51#993698

Fixed an issue where rich text ticket custom fields would not display data when used in column profiles

2.210.22.208.51#769890

Fixed an error when creating and updating tickets that don't have an SLA

2.210.22.208.52#1058706

Resolved an issue with the first occurrence of a Recurring Invoice creation failing to automatically increase the line prices when using the Invoice level automatic increase settings

2.210.22.208.52#1058313

Fixed an issue with saving new assets when the owning service, owning business application, owning CI, or owning portfolio are set

2.210.32.208.53#1059568

Internal or maintenance work with no directly usable change
2.210.32.208.53#1058555

Fixed an issue with pushing webhook config commits in certain cases

2.210.32.208.53#1058542

Fixed an issue with changing the owning CI of an asset not removing the relationship

2.210.32.208.53#1057751

Fixed an issue with setting the owning service field on an asset type

2.210.32.208.53#1057723

Fixed an issue with creating pro-rata invoices when QuickBooks Online is enabled

2.210.42.208.54#1062308

The profit column of a Quote will now convert currency when the system default currency is not displaying

2.210.1#1054689

When using the Addigy integration a button will show on devices imported to open the device in Addigy

2.210.1#1054688

Fixed Asset checkbox field criteria not working on ticket rules, notifications and invoice quantities

2.210.1#1054550

The setting for removing whitespace from quotation approval signatures has been extended to cover all other signature capture fields

2.210.1#1053559

The "quotation viewed" notification will no longer be trigger for accepted quotations

2.210.1#1053555

Fixed an issue logging into the end-user portal

2.210.1#1053526

A button has been added, for Administrators only, to clear the QuickBooks Online linked company and customer ID from Customer records

Needs configuration

2.210.1#1053477

Improvement — an existing feature extended, adjusted or polished
2.210.1#1053141

When using the Xero integration and not using Products with Xero the Xero Item reference will not be used when creating Purchase Orders

2.210.1#1052240

Fixed a minor visual issue with the New Relic integration

2.210.1#1052122

Resolved an issue with the initial calculation for Invoice occurrence count

2.210.1#1052089

Currency will no longer show on the Item selection table when multiple currency is not enabled

2.210.1#1051461

Halo Portal and Agent application (including dashboards) iframes can now be embedded in SharePoint pages

2.210.1#1051449

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1051296

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1050626

Additional import fields have been added to the NinjaOne Device import - Last Contacted and Created Date

2.210.1#1050486

The Invoice ID will now show when editing Pro-rata on a Recurring Invoice

2.210.1#1050368

Statistics tables "Run Now" button can now run for other periods when not getting point in time data (script contains @startdate and @enddate)

2.210.1#1050093

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1049474

A setting has been added to the Asset Field properties so that Change History records are not created for the Asset Field

Needs configuration

2.210.1#1048570

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1048548

Resolved an issue with the Invoice/Recurring Invoice screen failing to show the correct order when the Groups used have incorrect sequence numbers

2.210.1#1048545

Fixed some minor issues relating to the Clock in/out functionality

2.210.1#1047937

Improvement — an existing feature extended, adjusted or polished
2.210.1#1047176

Fixed an error when updating tickets if the ticket reference exceeds 20 characters due to a long start/end tag

2.210.1#1047099

If an overriding Contract/Agreement is set against a Ticket but not configured to show in the Field List then it will still show but only administrators will be able to edit/update the field

2.210.1#1046935

Database Lookup functionality can now be used when entering an action using the self-service portal

2.210.1#1046459

Fixed ticket previews failing to display on small resolutions when hovering over the ticket summary

2.210.1#1046286

Updated Account Integrator released that is compatible with Sage UK v32 (2026)

2.210.1#1046181

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1044974

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1044274

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1042925

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1042924

Bug fix — something was broken and now works
2.210.1#1041203

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1041025

Added the setting 'Enable config change tracking for Services' to advanced settings

Needs configuration

2.210.1#1032549

Added global setting in Asset Management to add a read-only field that displays an asset's DID

Needs configuration

2.210.1#1027632

New feature — a capability that did not exist before
Needs configuration
2.210.1#1027506

Site and User fields now auto-populate when raising Opportunities directly from Site or User records

2.210.1#1024868

"Main Site Address" can now be used as a field on Client and Site column profiles

2.210.1#1024856

Improvement — an existing feature extended, adjusted or polished
Performance
2.210.1#1024619

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1024527

Added Owning Portfolio/Service/Business Application/CI as fields that are available to use in asset column profiles

2.210.1#1023421

Improvement — an existing feature extended, adjusted or polished
2.210.1#1023353

Improvement — an existing feature extended, adjusted or polished
2.210.1#1016946

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1016418

Fixed item fields in the billing configuration not allowing selection of all items

2.210.1#1012622

Added 'Secret in URI Parameter' as an authentication type for triggering a runbook by a webhook

2.210.1#1011441

Added default user field for HubSpot quote import

2.210.1#1011046

Add support for configurable password hashing iterations via a new appsettings property HashingIterations

SecurityNeeds configuration

2.210.1#1007870

Action Group will now not be formed if there is only one action in the group

2.210.1#1004385

New feature — a capability that did not exist before
Needs configuration
2.210.1#1003964

Improvement — an existing feature extended, adjusted or polished
2.210.1#999644

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#997653

Added Dynamic Button Visibility to asset custom buttons

Needs configuration

2.210.1#997641

Fixed an issue with ticket clashes during change freeze periods when assigning tickets to an agent via quick actions

2.210.1#997195

New feature — a capability that did not exist before
2.210.1#995633

Fixed issues with adding custom field mappings in the Halo API Integration config

2.210.1#992094

Improvement — an existing feature extended, adjusted or polished
2.210.1#989995

Added Days Before and After Now date validation options for date custom fields

2.210.1#984104

"Workflow Stage" field is now available on the report query builder

2.210.1#980651

Improvement — an existing feature extended, adjusted or polished
2.210.1#978676

You can now configure whether the phone number field is mandatory at the Ticket Type level when End-Users raise tickets anonymously via the Portal

Needs configuration

2.210.1#976768

New feature — a capability that did not exist before
Needs configuration
2.210.1#975755

New feature — a capability that did not exist before
Needs configuration
2.210.1#972984

Added the setting 'Allow Agent Site Restrictions to restrict against the Site's User's and the Site's Organisation' in users settings

Needs configuration

2.210.1#965724

Added an option to determine how the unique ID of appointments is calculated

Needs configuration

2.210.1#961168

Invoice Due Date option "Equal to Invoice Date" has been added to the Recurring Invoice options to match the options at Customer setup

Needs configuration

2.210.1#933961

You can now hide the ‘Approve/Reject All’ buttons on the Portal My Approvals page and require approval notes to always show ticket details

Needs configuration

2.210.1#898703

New feature — a capability that did not exist before
Needs configuration
2.210.1#859082

Added a setting "Re-assign tickets to unassigned when the assigned agent is made inactive" to the Microsoft Entra integration to allow agent tickets to be re-assigned if they are deactivated via an import

Needs configuration

2.210.1#833690

Improvement — an existing feature extended, adjusted or polished
2.210.1#815251

New feature — a capability that did not exist before
2.210.1#814980

Added the ability to clone Item Bundles

2.210.1#801764

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#798807

Added a setting to the SLA configuration to allow tickets that are on hold to be included in the SLA Breached filter for ticket lists

Needs configuration

2.210.1#795425

New feature — a capability that did not exist before
Needs configuration
2.210.1#792419

New feature — a capability that did not exist before
2.210.1#787149

New feature — a capability that did not exist before
2.210.1#772177

Bug fix — something was broken and now works
2.210.1#753725

New feature — a capability that did not exist before
2.210.1#722363

Improvement — an existing feature extended, adjusted or polished
2.210.1#638315

When changing ticket type on the new ticket screen the default details will now update if the details field was set from another ticket type and has not yet been edited manually

2.210.1#545315

Improvement — an existing feature extended, adjusted or polished
Security
2.210.1#510731

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#510517

Quick link buttons for Accounting and Distributor integrations will now be hidden for Co-managed Agents

2.210.1#408244

Properties have been added to Item and Item Group for "Number of decimal places to use for quantity" that will affect the default decimal behaviour

2.210.1#228735

Fixed an issue with database lookups

2.210.2#1058087

Fixed an error which could occur when creating new Users

2.210.3#1061496

Fixed an issue with asset meters

2.210.3#1061276

Fixed a Language pack error on the custom field configuration page

2.210.3#1061105

Fixed an issue where some ticket criteria options were unable to be selected

2.210.3#1061078

Fixed a minor issue with profit totals on the invoice detail screen

2.210.32.208.61#1061074

Fixed an issue with article linking expanding the wrong FAQ list when the article is in multiple lists

2.210.32.208.61#1061067

Fixed issue when cloning custom fields

2.210.3#1060956

Audits have been added when Expenses are edited from the Invoice/Review area

2.210.3#1060464

Fixed minor spelling issue

2.210.3#1060031

Fixed a minor issue with configuring the get report data MCP custom function

2.210.32.208.61#1059952

Fixed an issue with Pax8 Error handling showing the incorrect error in some cases

2.210.32.208.61#1045270

Fixed an issue with single sign-on

2.210.4#1063258

Adjusted asset meters on recurring invoice lines

2.210.4#1062597

Fixed an issue which could occur when sending WhatsApp Templates

2.210.4#1062481

Resolved an issue with being unable to apply Contract templates with Billing Plan Combinations that create multiple contract rows for one Billing Plan Combination

2.210.4#1062299

Fixed an issue with saving dynamic sql asset fields

2.210.4#1061297

Fixed an issue with Manage Engine asset type mappings

2.210.4#1043102

Fixed a minor logo visual issue

2.210.5#1064575

Fixed an issue with selecting values on sql asset fields

2.210.5#1064320

Fixed an issue with Team Restrictions for WhatsApp Accounts

2.210.5#1064159

Fixed an issue cloning items with non-unique names

2.210.52.208.61#1063265

Fixed an issue with generating a new knowledge base link on the self service portal

2.210.52.208.61#1057469

Fixed some minor issues with the new QuickBooks Online setting to link multiple items in QuickBooks Online to one item in Halo erroring in rare case

2.210.52.208.61#1057314

Fixed an issue with importing assets in certain cases

2.210.6#1065299

Resolved an error thrown when loading child/related Tickets/Tasks lists from a ticket when the tree component is not visible

2.210.8#1069533

2.210

Bug fix — something was broken and now worksInvoice line quantity will no longer be updated by submitting meter readings if the line is not a meter. Billing & invoicing2.210.12.208.21#1044988

Bug fix — something was broken and now worksFixed some minor issues with various accounts integrationsIntegrations & sync2.210.22.208.43#1057148

Internal or maintenance work with no directly usable changeMinor fixes/improvements to the IT Glue integration and Dynamics Business Central integrationsIntegrations & sync·IT Glue·Dynamics Business Central2.210.32.208.53#1058555

Improvement — an existing feature extended, adjusted or polishedMultiple changes made to the Expenses listExpenses2.210.1#1053141

Improvement — an existing feature extended, adjusted or polishedA permission has been introduced for Users and User Roles so that Invoice access can be restricted to No Access/Site/ClientPermissions & access·Billing & invoicingNeeds configuration2.210.1#1048548

Improvement — an existing feature extended, adjusted or polishedMultiple minor changes have been made to resource bookingCalendars & scheduling2.210.1#1047176

Improvement — an existing feature extended, adjusted or polishedA setting has been added to allow the Ticket entities to be added to a separate group when creating invoices in the "Ready for Invoicing" areaBilling & invoicingNeeds configuration2.210.1#1044974

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Billing configuration so that editing the billing time allocation on an action will lock the ticket from billing recalculationBilling & invoicingNeeds configuration2.210.1#1044274

Improvement — an existing feature extended, adjusted or polishedA setting has been added so that during Invoice creation the Invoice Address of the Customer's main Site will be used by defaultBilling & invoicing·Users & customersNeeds configuration2.210.1#1042925

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Credit Note configuration so that the Credit Date is set to today's date instead of the Invoice DateBilling & invoicingNeeds configuration2.210.1#1042924

Bug fix — something was broken and now worksFixed an issue with the plain version of rich text custom fields not being set for non-ticket custom fieldsCustom fields2.210.1#1041203

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Email configuration that will cause prefixes such as FW: and RE: to be stripped from the beginning of emails when creating new TicketsEmail processing·TicketsNeeds configuration2.210.1#1041025

New feature — a capability that did not exist beforeAdded the ability to specify different client credentials per instance for custom integrationsIntegrations & syncNeeds configuration2.210.1#1027506

Improvement — an existing feature extended, adjusted or polishedAdded a new way to load the instances area to improve performance. Platform & databasePerformance2.210.1#1024619

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Contract configuration that allows Tickets to be created from Contract Schedules to be created a specified number of days before the Appointment dateContracts·TicketsNeeds configuration2.210.1#1024527

Improvement — an existing feature extended, adjusted or polishedAdded the ability to customise which fields show on the asset dependency diagramAssets & CMDB·User interface2.210.1#1023353

Improvement — an existing feature extended, adjusted or polishedAdded a setting to disable assignment rules when syncing to SalesforceIntegrations & sync·SalesforceNeeds configuration2.210.1#1016418

New feature — a capability that did not exist beforeAdded a new setting that automatically assigns an Agent the next available Unassigned Ticket when they close a TicketTickets·Agents & teamsNeeds configuration2.210.1#1003964

Improvement — an existing feature extended, adjusted or polishedThe Chat Bot can now pull data from browser local storage on Input stepsChat2.210.1#999644

Improvement — an existing feature extended, adjusted or polishedAdded more configuration options for asset system fieldsAssets & CMDB·Custom fieldsNeeds configuration2.210.1#997653

New feature — a capability that did not exist beforeAdded SQL Lookups to Asset FieldsCustom fields·Assets & CMDB2.210.1#995633

Improvement — an existing feature extended, adjusted or polishedAllowed selection of a stock bin for non-serialised assetsStock & inventory·Assets & CMDB2.210.1#989995

Improvement — an existing feature extended, adjusted or polishedImprovements to the New Relic integrationIntegrations & sync·New Relic2.210.1#978676

New feature — a capability that did not exist beforeAdded a new Ticket Type setting: "Automatically set Start Date and Target Date based on Child Tickets"TicketsNeeds configuration2.210.1#975755

New feature — a capability that did not exist beforeAdded new option to allow AI to suggest a category value from a configurable list of category valuesAI features·TicketsNeeds configuration2.210.1#972984

New feature — a capability that did not exist beforeAdded 2 new Site-level settings to create invoices against a different CustomerBilling & invoicing·Users & customersNeeds configuration2.210.1#859082

Improvement — an existing feature extended, adjusted or polishedImprovements to ManageEngine Endpoint Central IntegrationIntegrations & sync·Endpoint Central2.210.1#815251

New feature — a capability that did not exist beforeAdded the ability to use generic Open ID Connect single sign-onAuthentication & SSO2.210.1#814980

Improvement — an existing feature extended, adjusted or polishedAdded settings in asset management and services configuration for the name shown for the assets and services areasAssets & CMDB·Service catalogueNeeds configuration2.210.1#798807

New feature — a capability that did not exist beforeYou can now set a default billing template, picked up when creating a new customer.Billing & invoicing·Users & customersNeeds configuration2.210.1#792419

New feature — a capability that did not exist beforeAdded support for asset-based meters on recurring invoice lines, enabling managed print functionalityBilling & invoicing·Assets & CMDB2.210.1#787149

New feature — a capability that did not exist beforeAdded the ability to use dynamic filters on ticket listsTickets·Search2.210.1#772177

Bug fix — something was broken and now worksFixed an issue where Target Date and Time would update incorrectlySLAs & targets2.210.1#753725

New feature — a capability that did not exist beforeAdded the ability to clone custom fieldsCustom fields2.210.1#722363

Improvement — an existing feature extended, adjusted or polishedImprovements to Pie and Doughnut Chart data labelsDashboards & reporting·User interface2.210.1#638315

Improvement — an existing feature extended, adjusted or polishedImprovements to the Update Encryption option found in Security/Advanced SettingsPlatform & databaseSecurity2.210.1#510731

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Call Management configuration to show the user's preferred number on the call screenTelephony·User interfaceNeeds configuration2.210.1#510517

Bug fix — something was broken and now works
2.210.12.208.21#1044988

Bug fix — something was broken and now works
2.210.22.208.43#1057148

Internal or maintenance work with no directly usable change
2.210.32.208.53#1058555

Improvement — an existing feature extended, adjusted or polished
2.210.1#1053141

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1048548

Improvement — an existing feature extended, adjusted or polished
2.210.1#1047176

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1044974

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1044274

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1042925

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1042924

Bug fix — something was broken and now works
2.210.1#1041203

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1041025

New feature — a capability that did not exist before
Needs configuration
2.210.1#1027506

Improvement — an existing feature extended, adjusted or polished
Performance
2.210.1#1024619

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1024527

Improvement — an existing feature extended, adjusted or polished
2.210.1#1023353

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#1016418

New feature — a capability that did not exist before
Needs configuration
2.210.1#1003964

Improvement — an existing feature extended, adjusted or polished
2.210.1#999644

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#997653

New feature — a capability that did not exist before
2.210.1#995633

Improvement — an existing feature extended, adjusted or polished
2.210.1#989995

Improvement — an existing feature extended, adjusted or polished
2.210.1#978676

New feature — a capability that did not exist before
Needs configuration
2.210.1#975755

New feature — a capability that did not exist before
Needs configuration
2.210.1#972984

New feature — a capability that did not exist before
Needs configuration
2.210.1#859082

Improvement — an existing feature extended, adjusted or polished
2.210.1#815251

New feature — a capability that did not exist before
2.210.1#814980

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#798807

New feature — a capability that did not exist before
Needs configuration
2.210.1#792419

New feature — a capability that did not exist before
2.210.1#787149

New feature — a capability that did not exist before
2.210.1#772177

Bug fix — something was broken and now works
2.210.1#753725

New feature — a capability that did not exist before
2.210.1#722363

Improvement — an existing feature extended, adjusted or polished
2.210.1#638315

Improvement — an existing feature extended, adjusted or polished
Security
2.210.1#510731

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.210.1#510517