Version 2.208 — Halo Release Notes

Added Managed Identity via Azure Arc as an authentication option to the Microsoft Entra integration and Office 365 mailboxes

2.208.12.196.102#1024317

Fixed an issue with template field value restrictions on field groups

2.210.12.208.412.196.121#1038353

Fixed an issue with database lookups

2.210.22.208.442.196.122#1057786

Fixed an issue where it was not possible to add items to Purchase Orders from Sales Orders if Purchase Order approval was enabled

2.210.32.208.612.196.123#1041490

Internal or maintenance work with no directly usable change
Security
2.212.62.208.712.196.124#1081848

Fixed an issue loading tickets

2.208.1#1035074

Fixed an issue with setting Twilio numbers

2.208.1#1034933

Adjustment made to the "Billable Time" column for Tickets/Projects so that is shows the correct value (any billable time includes contract/prepay/invoiceable) and also added "Invoiceable Time" as a column to show only the Invoiceable time recorded on a Ticket

2.208.1#1034455

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.1#1034330

Fixed an issue where chart comparison wouldn't load on Widgets

2.208.1#1034027

Fixed minor issue with One-Time Secure Message

2.208.1#1033848

Improved logging for incoming events

2.208.1#1033710

Fixed an issue where end-user closure procedures would erroneously apply to Projects

2.208.12.196.111#1033686

Fixed an issue where HubSpot Default Billing Period field mapping on Items would error

2.208.12.196.111#1033660

Added a login error message if your user account has SSO enforced but you can't login

2.208.1#1033609

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.1#1033540

Fixed an issue where field criteria couldn't be selected on Billing Plan Combinations by non-Admins

2.208.12.196.111#1033402

Fixed an issue with saving quotes

2.208.1#1033395

Fixed an issue with $ CURRENCY_CODE variable not populating correctly

2.208.1#1033379

Fixed an issue where Appointments couldn't be completed by automated actions

2.208.12.196.111#1033233

Fixed an issue where top level mailbox override would not get picked up for welcome emails

2.208.1#1033197

Resolved an issue with the SentinelOne Integration failing to match on existing Assets/Devices when using the Matching Field

2.208.1#1033167

Fixed bulk adjusting target date not updating child target dates when needed

2.208.1#1033074

Fixed a tenant identification issue

2.208.1#1033017

Fixed "Holiday Allowance Remaining" displaying incorrectly when there is no allowance remaining

2.208.1#1032953

When holiday is rejected, the APapprovalstatus field will now be updated accordingly for reporting purposes

2.208.1#1032912

Fixed issue with AI search not being enabled on the portal

2.208.1#1032903

When using the configuration option to allow License/Subscriptions to be selected from other Customers, the pro-rata calculations will now function correctly.

2.208.1#1032881

Fixed an issue with the custom field options to copy values to parent/child when storing values in rows

2.208.12.196.111#1032813

Fixed an issue with Ingram Micro Reseller webhooks

2.208.12.196.111#1032804

Fixed an issue where attachment uploads for subscriptions may give an incorrect permission error

2.208.12.196.111#1032742

Fixed using SQL to determine assets on templates

2.208.1#1032674

Improved the performance of loading CSP invoices for consumption and reserved instance data

Performance

2.208.1#1032628

Fixed an issue where applying a template could cause an error in a certain scenario

2.208.1#1032552

Fixed an issue with updating the site of an asset when the user's site is changed using a Halo API action

2.208.12.196.111#1032287

Fixed language issue with item groups

2.208.12.196.111#1031983

Fixed an issue with the AI report analysis still showing on a report when AI report analysis has been disabled

2.208.12.196.111#1031966

It is now possible to use $_APPOINTMENTBOOKINGFORSENDER to send a Booking link for the Agent that is adding the action/sending the email.

2.208.1#1031937

Fixed an issue with incorrect tickets being returned in lists when filtering on related services

2.208.1#1031763

Fixed an issue with Knowledge Base article counts

2.208.1#1031754

Fixed an issue cloning asset types that have resource booking configured

2.208.1#1031676

Resolved an issue with the deletion of Credit Notes affecting the Recurring Invoice that the Credit Note related to

2.208.12.196.111#1031585

Fixed an issue where pre-pay balance wouldn't display on Tickets for merged Clients

2.208.12.196.111#1031558

Items will now use the Default Billing Period setting in Recurring Invoice Configuration as a fallback

2.208.1#1031321

Fixed copy link for KB articles on the portal

2.208.1#1031289

Fixed runbooks not triggering based off of a custom field changing on a Purchase Order

2.208.1#1031202

Improvement — an existing feature extended, adjusted or polished
2.208.1#1031199

Resolved an issue with the redirect for URLs used in bulk emailing failing to use the populated $ variables

2.208.1#1031093

Resolved an issue with Automated Tickets being created for Credits and Bills when using the "Unpaid Invoices" option

2.208.1#1031027

Fixed issue where actions with a default communication method of email were not populating To and CC lists

2.208.1#1030971

An import property has been added to the NinjaOne Device import to allow Display Name or Name to be used in one field.

2.208.1#1030943

Language pack improvements

2.208.12.196.111#1030868

Licenses will not be deleted if they are linked to Recurring Invoices

2.208.1#1030612

Resolved an issue with API Agents being able to be assigned appointments via resource booking

2.208.12.196.111#1030524

Fixed an issue with locking a ticket list to a Gantt view

2.208.12.196.111#1030339

Fixed the edited by field being updated on KB articles when generating a PDF

2.208.1#1030229

Fixed language pack issue in self service portal config

2.208.12.196.111#1030094

Fixed a language pack issue on runbook details

2.208.1#1030087

Improvement — an existing feature extended, adjusted or polished
2.208.1#1030025

Fixed an issue with Follow up Appointment buttons

2.208.1#1029811

If a Licence change is made by an integration this will be recorded

2.208.1#1029693

Changes to User's Linked Agent or Linked User will now be audited

2.208.1#1029670

Customers that are excluded from the invoice run will also be excluded from the Customer selection when creating an Invoice

2.208.1#1029628

Fixed 'Potential Value (One-off)' displaying incorrectly on opportunity tickets

2.208.1#1029545

Added "Automation" description for who, when a runbook creates/edits a user

2.208.1#1029373

Fixed an issue with the display value for read-only single-select custom fields

2.208.1#1029354

Fixed asset field values not ordering alphabetically when they should

2.208.1#1029345

Fixed an issue with setting asset type key fields

2.208.1#1029312

Fixed an issue with the global search and article search returning different articles when using the same search term

2.208.1#1029279

Asset type relationship restrictions are now config tracked

2.208.1#1029257

Fixed customer popups not displaying on tickets

2.208.1#1029178

Fixed an error when filtering certain columns in the invoice list

2.208.1#1029119

Fixed an issue where the asset SQL option incorrectly showed on non-scheduled tickets

2.208.1#1028766

New feature — a capability that did not exist before
Needs configuration
2.208.1#1028655

Fixed an error opening some forms that have a Tag field in a modal window

2.208.1#1028569

Fixed an issue which could prevent viewing / uploading attachments to an expense

2.208.12.196.111#1028510

Fixed an issue with syncing "Quote to Order" purchase orders to Ingram when there are more that one orders awaiting a response

2.208.12.196.111#1028417

Fixed issues with setting asset type relationship restrictions

2.208.1#1028414

Fixed an issue with default values not populating in the portal with 'Allow the use of dollar variables in the field value' enabled on rich text fields

2.208.1#1028335

Fixed an issue with joining device group in the query builder

2.208.1#1028290

Fixed deleted Rhipe subscriptions not being deactivated by the Halo Integrator

2.208.1#1028273

Fixed an issue that sometimes occurs when reassigning a ticket

2.208.12.196.111#1028151

Improvements to distribution list followers and styling fix

2.208.1#1027731

Fixed an issue with the followers field not being mandatory on user new tickets

2.208.12.196.111#1027666

Resolved an error when using the Customer filter in the Ready For Invoicing area for expenses

2.208.12.196.111#1027657

A setting "When creating Projects and Tasks assign the Contract created from the Sales Order" has been added to Configuration > Sales Orders > Processing Sales Order Lines that allocates Projects and Tasks created from Sales Orders to the Contract created from the Sales Order

Needs configuration

2.208.1#1027598

An Item property had been added to the Milestone so that the Invoice Item can be edited/set after creation of the Milestone. This Item will be used when creating an Invoice directly for the Milestone only

2.208.1#1027578

Resolved an issue with the Page Title and Description override failing to show on the Self Service Portal Kanban page

2.208.1#1027547

Resolved an issue with Xero webhooks for Invoices failing to reverse payments

2.208.1#1027544

Minor label change to the Mailbox/From override set at Ticket Type level

2.208.1#1027508

Fixed an issue with the scheduled import integration failing to read the attachments

2.208.12.196.111#1027471

Fixed a time zone issue with the invoice period start and end dates

2.208.12.196.111#1027392

Improved note display on Workflow steps

2.208.12.196.111#1027320

Fixed a rare issue that would prevent Quotations from loading

2.208.1#1027308

Resolved an error with creating Sales or Projects from Services in the Agent application failing to log correctly as the Type selection only shows Tickets

2.208.1#1027085

Resolved an issue with the credit and payment totals showing incorrectly when using the setting to apply credits using the payments records

2.208.1#1027030

Resolved an issue with the variable $ TAXCATEGORYCODE failing to populate in specific scenarios when the Tax Code is not explicitly set

2.208.12.196.111#1026990

Fixed an issue where expenses could become unreviewed when adding a new expense

2.208.12.196.111#1026980

Fixed an issue where Exact would silently not sync in very rare cases

2.208.12.196.111#1026808

Fixed an issue where private note actions were not usable when using the "show a tab for each communication channel" global option, and not using custom tabs on the ticket type.

2.208.12.196.111#1026743

Resolved an issue with using Invoice Groupings with Items within the group not hidden failing to push to Fortnox

2.208.12.196.111#1026737

Fixed issue where items being issued were being added to the wrong ticket

2.208.1#1026428

Added mapping options for 'Shipped' and 'Ordered' Ingram Micro purchase order statuses

Needs configuration

2.208.1#1025800

Amended error message shown for target date validation

2.208.12.196.111#1025763

Fixed issue where invoice column profiles were inconsistently setting the ID value

2.208.1#1025733

If a Ticket has a Supplier set and another Supplier emails into the Ticket then the Supplier will no longer change to the new Supplier to avoid communication issues

2.208.1#1025513

Fixed a minor display issue with the 'statuses to show on child Kanban view' field at ticket type level

2.208.12.196.111#1025350

Fixed an issue where session cookies could increase in size when using the app

Security

2.208.12.196.111#1025214

Fixed a rare issue where the notes field on Invoices could cause Ready for Invoicing to error

2.208.12.196.111#1025116

Resolved an issue with fixed value mappings in the Azure User import when configured at the Site mapping and imported using the web application

2.208.1#1025058

Added additional logging for Teams embedded portal logins

2.208.12.196.111#1025013

Fixed an issue with setting the correct theme for dashboards when viewed by anonymous users

2.208.1#1024993

New feature — a capability that did not exist before
2.208.1#1024945

Fixed slow loading of supplier view lists

Performance

2.208.12.196.111#1024874

The API will now return an error message if the advanced search parameter is invalid

2.208.1#1024840

Increased the timeout for generating a project based on AI statement of work

2.208.1#1024831

Resolved an issue with Status always being updated with an Action even when using the "Do not change" configuration on the Action

2.208.1#1024822

Added a users general setting to enable the functionality for sending user emails for all public email actions at client/site level

Needs configuration

2.208.1#1024782

Fix to allow ordering of custom fields within a column profile that used the new custom field storage method

2.208.1#1024743

Fixed an issue with sending multiple emails across to quickbooks online failing in rare cases

2.208.12.196.111#1024625

Additional data has been added to the Invoice Line object to store the Origin Sales Order Line that the associated Recurring Invoice was created from and to store the Occurrence Count for Recurring Invoices

2.208.1#1024614

Fixed services incorrectly displaying as experiencing issues when using ticket driven service statuses in certain scenarios

2.208.1#1024612

Resolved an issue with the new Configuration storage method causing the setting to stop the Email Preview from being editable failing to work

2.208.1#1024572

Resolved an issue with using Quick Actions with an Item Issued System Action failing to work

2.208.1#1024531

Fixed a minor issue with the Dicker Data integration

2.208.1#1024440

Fixed a minor issue with sales order total percentage invoiced

2.208.12.196.111#1024420

Fixed an issue where the 'Create PO' button would still display on Sales Orders when quantity had been used

2.208.12.196.111#1024373

Improvement — an existing feature extended, adjusted or polished
2.208.1#1024326

It is now possible to set a Tax Exemption reason for a Halo Customer on creation that will be pushed to Quickbooks when the Customer is not taxable

2.208.1#1024297

A setting has been added to allow recurring invoice lines to be hidden by default when viewing the recurring invoice

Needs configuration

2.208.1#1024067

Fixed a UI error that appears in the self service portal

2.208.12.196.111#1023806

Fixed creation date not being set for users created from the portal

2.208.12.196.111#1023772

Tickets created from Automated Ticket configuration will now have a property to link to the entity it was created for "created_from_automation_entityid" and the Ticket ID will also be saved to the AutomationTicketCreationAudit table

2.208.1#1023737

Setting the owning service on assets no longer clears the parent assets

2.208.1#1023724

Improvement — an existing feature extended, adjusted or polished
2.208.1#1023687

Fixed an issue where Supplier and Customer API actions could appear as queued to send when they are not

2.208.12.196.111#1023603

Fixed an issue with Exact silently timing out on some imports and failing to retrieve all entities in some cases as a result

2.208.12.196.111#1023558

Fixed an issue with config tracking services

2.208.12.196.111#1023508

Fixed an issue where customer or supplier API actions would not send if the agent doesn't have access to the fall-back mailbox.

2.208.12.196.111#1023507

Updated formatting instructions for AI report analysis

2.208.1#1023506

Improved UI error handling for character limit validation in runbooks

2.208.1#1023499

New feature — a capability that did not exist before
Needs configuration
2.208.1#1023311

Update all line values, increase price of all products and add all lines from another quote buttons will now only show when in edit mode

2.208.12.196.111#1022598

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.1#1022558

You can now use Client, Site or User Custom Fields for criteria on Workflow Automations

2.208.1#1022399

Fixed some errors which could occur when using the new Chat Audit functionality

2.208.2#1038857

Fixed an issue with AI searching

2.208.2#1038835

Fixed a minor issue with searching ticket reference

2.208.2#1038829

Fixed an issue with canned text group display

2.208.2#1038316

Fixed an issue with latest article version links

2.208.2#1038088

Fixed a visual issue in the Related Assets tab for parent/child templates

2.208.2#1037896

Fixed an issue with the Halo API Action 'Get Site'

2.208.2#1037832

Fixed an issue with the "Include FAQ List in Knowledgebase Link" setting not working in some cases

2.208.2#1037270

Fixed an issue with refreshing tokens using the Jamf integration

2.208.2#1036952

Fixed a popup incorrectly appearing when enabling the integrator for the StreamOne Stellr Integration

2.208.22.196.111#1036752

Fixed an issue manually importing assets using the Eracent integration

2.208.2#1036402

Fixed an issue where Items without Accounts IDs wouldn't display for Customers without Accounts IDs

2.208.2#1034888

Resolved an issue with using the Tax Exemption Reason when creating non-taxable customers but not using Automatic Sales Tax

2.208.3#1040292

Resolved an issue with Agents failing to be included for Resource Booking

2.208.32.196.111#1040262

Fixed an issue with editing messages in the Chat Audit Area

2.208.3#1040029

Fixed an issue with creating new quickbooks items not loading in rarae cases

2.208.3#1039988

Fixed issues with Xero Payment syncing

2.208.3#1039667

Fixed issue with Advanced Search Exceptions

2.208.3#1039289

Fixed an issue using basic authentication to authenticate Auvik webhooks

Security

2.208.32.196.111#1039205

Fixed an issue where copied KB article link was missing a URL parameter

2.208.3#1039201

Fixed an issue with Salesforce filters

2.208.32.196.111#1039186

Fixed an issue with using ADFS and AuthnRequests for SAML

Security

2.208.32.196.111#1039060

Fixed issues with report access control

Security

2.208.3#1038992

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.4#1041755

Language pack improvement

2.208.4#1041743

Resolve issue with missing FAQ list tiles when searching the Knowledge Base on the portal

2.208.4#1041174

Resolved an issue with "Unknown String" showing for the Column "Invoiceable Time Recorded"

2.208.4#1040992

Minor improvement to searching Jira Issues

2.208.42.196.111#1040140

Minor language pack improvement

2.208.4#1032363

Resolved an issue with the custom table cache

2.208.5#1044767

Fixed search loading issue

2.208.5#1043920

Improved logging for the setting to allow searching on ticket reference

2.208.5#1043883

Fixed a minor issue with adding workflow step action restrictions

2.208.5#1043788

Fixed several minor sync issues with Dynamics Business Central

2.208.5#1038939

Temporarily disabled a new setting

2.208.6#1045102

Fixed items issued sometimes being removed from tickets when adding a new item

2.208.62.196.111#1038322

Fixed issue with searching for restricted FAQ Lists in the Knowledge Base

2.208.7#1045838

Fixed an issue with incorrect article view counts

2.210.12.208.8#1046356

Fixed Chat Canned Text Group link

2.210.12.208.9#1046917

Fixed an issue upgrading to 2.208

2.210.12.208.9#1046915

Fixed an issue with knowledge base view counts on the search screen

2.210.12.208.9#1046173

Fixed an issue with services not displaying on the portal to unsubscribed users if the service is configured to not allow logging after subscribing

2.210.12.208.10#1047299

Fixed an issue with custom table CSV imports not matching the table correctly

2.210.12.208.10#1041325

Resolved an issue with creating invoices when using groups on the invoices related to the new functionality to merge groups with the same name causing some lines to be removed

2.210.12.208.11#1048124

Fixed an issue with using country code as an access condition for services

2.210.12.208.12#1047821

Resolved an issue when using the Xero integration and editing Invoices with groups causes lines to become incorrectly ordered

2.210.12.208.13#1049049

Bug fix — something was broken and now works
2.210.12.208.21#1044988

Fixed an issue with subscribing to Teams Presence notifications without agent edit preferences access.

2.210.12.208.21#1044841

Added Email Rule Field Mapping functionality for Related Services

2.210.12.208.21#1044315

Fixed an issue where the product bundle button redirected to the wrong URL

2.210.12.208.212.196.121#1044130

Fixed a minor issue with logging into the portal as a user without an email address

2.210.12.208.21#1043932

Resolved an issue with canned text failing to load when changing groups

2.210.12.208.21#1043854

Fixed an issue using Qualys tags when they contain square brackets

2.210.12.208.21#1043792

Fixed an issue with the 'Asset Change Calendar' field view on a new ticket screen when UI 2025 is enabled

2.210.12.208.21#1043527

Resolved an issue with the Dicker Data importing incorrect subscription price for monthly billed with annual commitment

2.210.12.208.21#1043456

Updated hide action icon

2.210.12.208.212.196.121#1043161

Added translation for licence violation

2.210.12.208.212.196.121#1042807

Minor addition to Custom Field visibility configuration to better explain the functionality

2.210.12.208.21#1042394

Fixed an issue when deleting action groups

2.210.12.208.212.196.121#1041981

Updated the User URL that is generated by default using the CIPP integration

2.210.12.208.21#1041942

Resolved an issue with the CSP Integration when importing using the main application fails to set the license import type correctly

2.210.12.208.21#1041811

Fixed an issue with editing new article fields when specific settings were enabled

2.210.12.208.212.196.121#1041703

Fixed an issue with Stripe automatic payments and voided invoices

2.210.12.208.212.196.121#1041529

Fixed issue with copy link for KB articles on the portal

2.210.12.208.21#1041047

Fixed password expiry login looping issue

2.210.12.208.21#1040940

Fixed a minor display issue when voiding an invoice in QuickBooks Online and Avalara

2.210.12.208.212.196.121#1040349

Allowed variables to populate with blank values in custom button URLs

2.210.12.208.21#1039825

Fixed an issue where applying billing templates set to create a contract conflicted with auto reapply billing template setting

2.210.12.208.21#1039802

Fixed an issue where the clients name could be incorrectly updated when syncing from Ninja

2.210.12.208.21#1039693

Fixed an issue with appointment variables not populating in notification emails

2.210.12.208.21#1039406

Fixed an issue with article duplication prevention

2.210.12.208.21#1039234

Fixed an issue with the load balancing query

Performance

2.210.12.208.21#1039182

Fixed the 'Unsubscribe' checkbox on user details showing twice

2.210.12.208.212.196.121#1039108

Fixed an issue where you couldn't set quantity to 2dp's when creating a purchase order from a sales order

2.210.12.208.21#1039107

Fixed an issue with maintenance window pop-up on actions

2.210.12.208.21#1039035

Fixed an issue with using runbooks when logging to supplier

2.210.12.208.21#1039002

Fixed an incorrect configuration hint for surveys

2.210.12.208.21#1038993

Fixed an issue with using AI to search tickets

2.210.12.208.21#1038930

Resolved an issue with Users being allocated licenses from the incorrect tenant when there are more than one tenants mapped to the Customer

2.210.12.208.212.196.121#1038896

Fixed a UI issue with role names when viewing an agent list, where the role names contain special Unicode characters

2.210.12.208.212.196.121#1038889

Fixed issue with non-admins not being able to add agents to roles when they have the relevant access control permissions

2.210.12.208.21#1038864

Added change history log for when users are created from the portal

2.210.12.208.21#1038776

Fixed inactive grouped recurring invoice lines being changed to active when cloning

2.210.12.208.21#1038438

Added hint to asset field mandatory setting

2.210.12.208.21#1038096

Fixed a rare issue with SLA resolution excuse input popping up when accessing a ticket.

2.210.12.208.21#1037809

Added AI Generated Summary as an available column in ticket column profiles

2.210.12.208.21#1037790

Fixed an issue where Billing tab wouldn't display on Top Levels in some cases

2.210.12.208.21#1037538

Fixed an issue when switching between the suppliers/supplier users tabs

2.210.12.208.21#1037520

Added hint for 'Enable config change tracking for mailboxes'

2.210.12.208.212.196.121#1037446

Fixed an issue when deleting a ticket could delete an indirectly linked sales order

2.210.12.208.21#1037313

Fixed an issue with config tracking workflows

2.210.12.208.21#1037226

Fixed an issue where "Agents to show in Additional Agents" option wouldn't filter by Department

2.210.12.208.212.196.121#1037094

Fixed agents with no email address not being able to log into end-user portal

2.210.12.208.21#1037074

Fixed an issue with some special characters in search terms

2.210.12.208.212.196.121#1037019

UnameButton cache optimisation

Performance

2.210.12.208.212.196.121#1036945

Fixed an issue where in certain cases clients could be created with the same name

2.210.12.208.212.196.121#1036387

Fixed assets not changing site when the assigned user changes site

2.210.12.208.21#1036214

Fixed an issue where the Price column on Quotation PDFs wouldn't display correctly

2.210.12.208.212.196.121#1035955

Fixed an issue with file type restrictions for uploads

Security

2.210.12.208.212.196.121#1035359

Fixed minor issue with resource column in runbook methods

2.210.12.208.21#1034982

When using 'Re-assign all' on a user, it will no longer include that user in the drop down

2.210.12.208.21#1034935

Fixed an issue where the test button for running SQL in runbooks would not show the error if one was returned

2.210.12.208.21#1034887

Fixed an issue with 'Closed when adding' emails not being sent out

2.210.12.208.21#1034793

Fixed issue where attachment count was incorrect based on a PO being deleted

2.210.12.208.21#1034792

Fixed an issue with allowed asset relationship types

2.210.12.208.21#1034774

Fixed issue with Custom URL service requests on the portal

2.210.12.208.21#1034502

Resolved an issue with the Client list in the Ready for Invoicing area failing to load more than 9999 Clients

Performance

2.210.12.208.21#1034443

Fixed an issue with setting default views for agents, teams, and departments

2.210.12.208.21#1034044

Fixed not being able to edit SLA targets in specific scenarios

2.210.12.208.21#1033144

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller

2.210.12.208.212.196.121#1033069

Fixed issues with creating and deleting contract schedule plan appointments.

2.210.12.208.212.196.121#1032980

Fixed an issue where removing ticket attachments from a forward action could result in those attachments being removed from the ticket completely.

2.210.12.208.212.196.121#1031872

Fix an issue with attachment downloads in GovCloud.

2.210.12.208.212.196.121#1030166

Fixed an issue where new tickets closed by rules may not receive a closure date.

2.210.12.208.212.196.121#1029968

Improved readability of menu button icons when using the Spanish language pack

2.210.12.208.21#1027769

Fixed an issue with sending Credit Notes when Xero was enabled

2.210.12.208.212.196.121#1024720

Fixed a visual issue when submitting feedback without a comment

2.210.12.208.21#1024327

If accessibility mode is enabled then the "close tab" button will always be visible

2.210.12.208.21#1024090

Fixed an issue with updating asset type owning service

2.210.12.208.21#1023744

Fixed an error logging alert tickets when "use Assets to determine related services" is enabled

2.210.12.208.222.196.121#1050055

Fixed attachment count on child/related tickets when a PO is deleted

2.210.12.208.22#1049120

Fixed an issue where disconnecting Halo from QuickBooks Online would prevent connection option from displaying

2.210.12.208.22#1048649

Fixed an issue with team notifications not sending to the correct team

2.210.12.208.22#1047238

Fixed an issue with CSP consumption data being duplicated in rare cases

2.210.12.208.222.196.121#1033782

Fixed an issue with sending Credit Notes

2.210.12.208.232.196.121#1051820

Fixed an issue with a Custom URL Service Requests

2.210.12.208.23#1050943

Fixed an issue with Custom URL Service Requests

2.210.12.208.24#1052331

Fixed an issue with loading images

2.210.12.208.242.196.121#1052297

Fixed an issue with Azure Consumption Lines on Recurring Invoices causing errors in some cases

2.210.12.208.25#1045400

Fixed an issue with setting the date for SLA hold auto-release in a modal window

2.210.12.208.41#1053315

Fixed an issue with emails forwarded by users not triggering ticket updated events

2.210.12.208.41#1053297

The SLA timer will no longer show on a Ticket when using the configuration to extend response times when a ticket is removed from SLA Hold and the ticket still requires a response but is currently on hold.

2.210.12.208.41#1053286

Resolved an issue with Invoice class failing to populate correctly on creation of Invoice line, only the Item class was being used.

2.210.12.208.41#1053242

Fixed an issue with Fortnox Group taxes not working as intended in some cases

2.210.12.208.41#1053191

Fixed an issue to do with Article view counts on the Self Service Portal

2.210.12.208.41#1053150

Fixed an issue with adding value visibility conditions based on user roles

2.210.12.208.41#1053121

Fixed an issue with filtering search filters on custom fields with a field summary

2.210.12.208.41#1053103

Adding trace logging for the processing of closure string in an email rule

2.210.12.208.41#1053094

Fixed an issue where the 'Only allow a Contact to submit a One-Click Feedback response once per Ticket' setting may not have worked correctly

2.210.12.208.41#1053028

Fixed an issue with the date done on actions being set as the start time

2.210.12.208.41#1053016

Fixed a rare issue with changing tax rates on invoices from composite to single tax rates

2.210.12.208.41#1052702

Fixed an issue when adding an FAQ list to an article by a Halo API Action

2.210.12.208.41#1052699

Resolved an issue with the "reviewed" checkbox failing to be reset for Recurring Invoice lines that are linked to Azure consumption billing

2.210.12.208.41#1052432

Fixed an issue with Report Group Access Control

2.210.12.208.41#1052301

When creating invoices for expenses the expense description will now be used for the invoice long description as well as the short description.

2.210.12.208.41#1052241

Language pack improvements

2.210.12.208.41#1052178

Fixed an issue with getting custom table values when using a template on a ticket

2.210.12.208.41#1052141

Minor UI improvements when configuring an action with system use to create a Bug/Issue/Work item

2.210.12.208.41#1052125

Fixed issue with fuserdefx fields in Query Builder

2.210.12.208.41#1052109

Resolved an issue with the initial calculation for Invoice occurrence count

2.210.12.208.41#1052092

Fixed an issue with the options menu on attachment dashboard widgets

2.210.12.208.41#1052066

Excluded rule applied actions from the reclose ticket logic

2.210.12.208.41#1052019

Fixed an issue with SQL single select custom fields not copying from knowledge base articles to draft tickets

2.210.12.208.41#1052016

Fixed an issue with the report setting 'Apply Agent's permissions to Ticket, Action, and Asset query builder queries'

2.210.12.208.41#1051966

Fixed an issue with the Jira Integration when updating decimal value fields

2.210.12.208.41#1051856

Bypassing file extension checks for invoices and quote PDF generation

2.210.12.208.41#1051428

Fixed an issue with the LogMeIn Rescue integration

2.210.12.208.41#1051363

Fixed an issue with quote subtotals being zero in rare cases

2.210.12.208.41#1051335

Fixed an issue where an order would lose its link to an asset if the site of the asset is changed

2.210.12.208.41#1051320

Fixed an issue with the host header when using the DBLookupService

2.210.12.208.41#1051301

Fixed a display issue when batch updating asset technical and business owners

2.210.12.208.41#1051286

Fixed an issue with changing the owning services fields

2.210.12.208.41#1051270

Fixed an issue with Azure AI article searches

2.210.12.208.41#1051037

Fixed navigation issues with the "Open report without loading data" and "Open report datasource" right-click functions on the report list

2.210.12.208.41#1050936

Updated hint for Workdays timezone setting

2.210.12.208.41#1050931

Fixed a minor display issue with agent avatars in the tree menu

2.210.12.208.41#1050914

Fixed an issue when setting a target date & time on a ticket using time zones

2.210.12.208.41#1050828

Importing Clients/Sites using the N-Able N-Sight integration will no longer overwrite the names if they are modified after initial import

2.210.12.208.41#1050442

Fixed Purchase Order approvals failing to start when a minimum cost for approval is configured

2.210.12.208.41#1050434

Fixed an issue where Connectwise Automate could throw an error in API when importing assets

2.210.12.208.41#1050433

Fixed an issue where incorrect Agents would be assigned to Agent Resource booking Appointments

2.210.12.208.41#1050409

Fixed an issue with recent changes to Dynamics to immediately sync unsynced entities not working as intended in all cases

2.210.12.208.41#1050346

Fixed an issue with the setting 'Minimum number of attachments a User must upload to submit Ticket' incorrectly applying in certain cases

2.210.12.208.41#1050312

Fixed an issue with changing the supplier after setting supplier contact

2.210.12.208.41#1050269

The Billing tab can now be shown on Opportunities

2.210.12.208.41#1050198

Resolved an error thrown by the resource booking form when a User that is a co-managed Agent attempts to book an appointment

2.210.12.208.41#1050187

Fixed an issue with downloading attachments from a dashboard widget

2.210.12.208.41#1050122

Fixed an issue deleting reports

2.210.12.208.41#1050095

Fixed an issue with change collision detection not working correctly

2.210.12.208.41#1050088

Fixed an issue generating contract references when the prefix ends in a space

2.210.12.208.41#1050007

Site language will now be considered for invoice email templates when multi-language templates is enabled

2.210.12.208.41#1049993

Resolved an issue with Azure Consumption pricing using the markup incorrectly when it is set to 0

2.210.12.208.41#1049985

Fixed an issue where Pax8 Subscription imports could sometimes display duplicate Customers

2.210.12.208.41#1049707

Fixed empty rows being added to the Distribution List criteria table upon clicking the cancel button

2.210.12.208.41#1049572

Fixed a rare error when loading lists with blank rows in the criteria table

2.210.12.208.412.196.131#1049566

Fixed issue with Email Rule field mappings

2.210.12.208.41#1049481

Fixed the PERIODSTARTDATE and PERIODENDDATE variables populating incorrectly when used in invoice note/reference fields

2.210.12.208.41#1049452

Fixed an issue with Custom Integration Method encrypted headers, query params and body mappings when used with config change tracking

2.210.12.208.41#1049370

Fixed an issue with the ServiceNow integration re-assigning tickets to unassigned

2.210.12.208.41#1049307

Fixed an issue with $-quoteagentapproval variable on accepted quote emails

2.210.12.208.41#1049181

Fixed an issue with using user roles for custom field visibility

2.210.12.208.41#1049121

Fixed an issue with an action automation criteria duplicating when cloning a workflow

2.210.12.208.41#1049069

Fixed an issue with deactivating devices on the Endpoint Central integration

2.210.12.208.41#1048553

Fixed an issue where Expiration date wouldn't import in Ingram Micro

2.210.12.208.41#1048341

Fixed an issue with access control for Webhooks

2.210.12.208.41#1048319

Fixed an issue where the UAT banner would show on production instances

2.210.12.208.41#1048253

Fixed an issue with custom SQL fields in custom tables

2.210.12.208.41#1048219

Resolved an issue with custom table field role restrictions

2.210.12.208.41#1048133

Fixed an issue with mandatory fields when creating a primary business application instance

2.210.12.208.41#1048046

Fixed an issue applying group-role mappings in the Google Workspace integration

2.210.12.208.412.196.131#1047969

Amended hint for 'User can partake in approvals' setting

2.210.12.208.41#1047873

Fixed issue with Database lookup success value mapping not working with radio menu Single Select fields

2.210.12.208.41#1047868

Fixed an issue with NinjaOne alert processing

2.210.12.208.41#1047763

Fixed an issue where quotation variables could not be populated in quotation approval emails

2.210.12.208.41#1047707

Fixed an issue editing action notes if it contains a mention for an agent who is out of office

2.210.12.208.41#1047655

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

2.210.12.208.412.196.131#1047603

Updated Pro-Rata settings langpack

2.210.12.208.412.196.131#1047596

Fixed an issue where POs created from Sales Orders couldn't be added to other POs

2.210.12.208.41#1047484

Fixed an issue with the Lansweeper integration not working when the 'parent_id' field is missing from the SQL query

2.210.12.208.41#1047364

Fixed an issue with chat feedback overwriting existing feedback

2.210.12.208.41#1047282

Fixed an issue with filtering related assets by status

2.210.12.208.41#1047204

Fixed an issue when importing tickets with an XLS spreadsheet with the Salesforce integration enabled

2.210.12.208.41#1047152

Fixed issue with CRM notes not being editable

2.210.12.208.41#1047072

Fixed an issue where POP3 mailboxes could throw unnecessary errors

2.210.12.208.41#1047061

Fixed an issue with access control for folders within the document management module

2.210.12.208.41#1046957

Added index IX_whewhid_whetimestamp_whestatus

Performance

2.210.12.208.41#1046912

Fixed an issue with ServiceNow state and category mappings

2.210.12.208.41#1046885

Fixed an issue with mandatory fields not needing to be populated when using dynamic field visibility with a 'team' condition

2.210.12.208.41#1046846

Fixed an issue with category note in the End-User Portal

2.210.12.208.41#1046353

Fix code merge issue

2.210.12.208.41#1046081

Fixed an issue with the scheduling tab showing on reports incorrectly

2.210.12.208.41#1046008

Fixed an issue where failed Runbook notifications could send duplicate emails Fixed an issue where failed Runbook notifications would not send if a custom template was being used

2.210.12.208.41#1045956

Resolved an issue when using the "Clear service" button on the new Ticket screen does not reset the Ticket Type form

2.210.12.208.41#1045882

Fixed string field criteria on Automated Tickets for subscriptions and licences always being treated as "is equal to"

2.210.12.208.41#1045732

Fixed Billing Rule filters not being added to the client when updating clients from the Billing Template screen

2.210.12.208.41#1045379

Resolved an issue with timesheet approval revert failing to work when an approver reverts a timesheet entry for themselves

2.210.12.208.41#1045258

Fixed an issue with services not bypassing the preview screen on the portal

2.210.12.208.41#1045210

Fixed issue with custom field translations

2.210.12.208.41#1045162

Fixed an issue with importing contacts from Salesforce

2.210.12.208.41#1045098

Fixed the ticket type setting "always make the opening action private" not being applied when an email rule is matched

2.210.12.208.41#1044061

Fixed some issues with the new many-to-many linking items in Halo to QuickBooks Online items

2.210.12.208.41#1043831

Fixed an issue where Recurring Invoice Line custom fields couldn't be updated via XLS Imports

2.210.12.208.41#1043798

The variable $_OPPVALUEADJUSTED has been added for the Opportunity Value

2.210.12.208.41#1043479

Fixed an issue where the main contact was set as a user instead of a prospect during new account creation

2.210.12.208.41#1043406

Fixed an issue where Labour and Sales Orders wouldn't merge per site when Invoicing

2.210.12.208.41#1043263

Fixed an issue where Custom Fields could be populated on a new asset without an asset type being set

2.210.12.208.41#1043194

Setting a workflow step outcome is now mandatory so that invalid step cannot be set.

Breaking change

2.210.12.208.412.196.131#1043033

Fixed an issue with the Jamf import not returning all assets

2.210.12.208.41#1042475

Fixed an issue with using custom field variables in the self-service portal custom header and footer

2.210.12.208.41#1041984

Fixed an issue with AI client profiling scans

2.210.12.208.41#1041360

Fixed an issue with viewing a suggested KB article on a new ticket screen on the portal

2.210.12.208.41#1041113

Fixed issue with agent Load Balance limits not applying on new Tickets

2.210.12.208.41#1041023

Improved the performance of runbook's client criteria search

Performance

2.210.12.208.41#1040911

Fixed a display issue when configuring ad-hoc notification eventsd

2.210.12.208.41#1039975

Fixed an issue with setting "Show in Service Catalogue for End-Users" on asset linked services

2.210.12.208.41#1039273

Fixed config changes being logged for Organisation addresses despite the address remaining the same

2.210.12.208.41#1039196

Fixed an issue where an FAQ List would remain in a group after that FAQ List Group was turned back to an FAQ List

2.210.12.208.41#1039194

Fixed an issue with the option to configure dynamic field visibility showing on types of custom fields that don't support it

2.210.12.208.41#1038821

Improved UI error handling for character limit validations in workflows and ticket types

2.210.12.208.41#1037254

Fixed a ticket not being created in PagerDuty

2.210.12.208.41#1035412

Fixed an issue where "0" is added as an option to custom fields

2.210.12.208.41#1034496

Fixed an issue where Dynamic SQL Custom Fields in Billing Criteria modals could error

2.210.12.208.412.196.131#1034487

Fixed issue with category note persisting

2.210.12.208.41#1033853

Fixed an issue where client and site name were missing in Sales Orders list view for non-default sites

2.210.12.208.41#1033642

Fixed the action ID not being included in audit records when changing the value of action-level custom fields

2.210.12.208.41#1033551

Fixed an issue with bundled lines not being correctly included in profit calculations in some situations

2.210.12.208.41#1033055

Resolved an issue with being unable to manually update the pre-pay hours allocated on the Time Tracking tab of an Action

2.210.12.208.41#1032649

Fixed an error saving invoices when there is a line description that exceeds 4000 characters

2.210.12.208.412.196.131#1032513

Fixed an issue with automations queueing twice when the acknowledgement email is sent via an automation

2.210.12.208.41#1031746

Fixed an issue with the attendees field being cleared when navigating out of the scheduler in some cases

2.210.12.208.412.196.131#1031357

Improvement to AI suggested resolutions

2.210.12.208.41#1030435

Fixed an issue with Google Workspace role mappings not working correctly

2.210.12.208.41#1030084

Fixed an issue with Transfer Timed Out on Live Chat not allowing subsequent inputs for the user

2.210.12.208.41#1030044

Fixed a minor visual issue that could occur in the Zabbix integration setup screen

2.210.12.208.41#1029096

Fixed an issue with child template creation rules not working with single select custom fields

2.210.12.208.41#1028992

Fixed an issue with ticket list counts

2.210.12.208.41#1027572

Fixed the ticket list only showing the first 15 tickets when using a mobile browser on the self-service portal

2.210.12.208.41#1026305

Minor backend improvements to loading quotations, sales orders, purchase orders and invoices

Performance

2.210.12.208.41#1024773

Fixed an issue generating invoice CSVs when using multiple Halo tabs in one browser tab

2.210.12.208.41#1022647

Fixed an issue where the default agent status for an appointment would not get set

2.210.12.208.41#1022387

Fixed an issue loading QuickBooks Online companies

2.210.22.208.42#1057141

Fixed an error loading clients when a billing plan has "role does not have a value" criteria

2.210.12.208.42#1054432

Bug fix — something was broken and now works
2.210.22.208.43#1057148

Fixed an issue with the search term not clearing when adding fields to reports using the query builder

2.210.22.208.51#1055578

Fixed the default agent status configured on appointment types not being applied when creating appointments

2.210.22.208.51#1055200

Reduced the size of the tickets response when loading the ticket details screen in some configurations

Performance

2.210.22.208.51#1055164

Fixed a display issue when opening an appointment preview from the ticket details

2.210.22.208.51#1054952

Fixed an issue with editing Knowledge Base articles in specific cases

2.210.22.208.51#1054903

MCP requests can now be logged by activating the "Enable MCP request logging" setting in Config > AI

Needs configuration

2.210.22.208.51#1054902

Fixed an issue where whitespace would be removed from Notes displayed on Workflow steps

2.210.22.208.51#1054837

Fixed an issue where Report decimal separators could display incorrectly

2.210.22.208.51#1054747

Fixed an issue when trying to create a draft amendment when using the problem resolution finder

2.210.22.208.51#1054702

Fixed an issue where Pipeline Stage colours wouldn't display

2.210.22.208.51#1054635

Fixed an issue with SentinelOne threat import

2.210.22.208.51#1054429

Fixed an issue with MCP failing to return a proper response in some rare cases

2.210.22.208.51#1054346

Fixed an issue with integration mappings that caused the config commit table to bloat

2.210.22.208.51#1054287

Minor logging improvement to the Xero integration

2.210.22.208.51#1054129

Fixed an issue with Exact returning the incorrect result code in some cases

2.210.22.208.51#1054066

Fixed no friendly header for total_quantity_in_stock in sales orders

2.210.22.208.51#1054063

Fixed an issue where Automated Tickets could repeatedly trigger for the same asset or licence due to an integration import logging unnecessary date changes

2.210.22.208.51#1054060

Fixed an issue with metered recurring invoice line values

2.210.22.208.51#1054043

Resolved an issue with the Monthly profit showing as zero for Quotes and Sales Orders

2.210.22.208.51#1054024

Fixed an issue where zero amount sales orders would show in ready for invoicing

2.210.22.208.51#1054020

Fixed an issue with mileage charge rates when not 'using travel charge rates'

2.210.22.208.51#1054001

Fixed an issue with agents being able to edit dashboard filters despite lacking the correct permissions

2.210.22.208.51#1053779

Agents with Billing Details Level access of View or greater will be able to review tickets as well as any with Invoice level of "Create" or higher

2.210.22.208.51#1053705

Fixed an error when attempting to use AI Analysis on a report without an AI connection configured

2.210.22.208.51#1053426

Fixed an issue with a certain application phrase not being used in the Microsoft Teams chatbot

2.210.22.208.51#1053422

The default date used for recurring invoice line last automatic increase will now be the next creation date instead of the invoice creation date

2.210.22.208.51#1053402

Custom table data is no longer loaded when selecting a user on the new ticket screen

2.210.22.208.51#1053202

Fixed an issue when trying to consign a non-track item

2.210.22.208.51#1052715

Fixed an issue with trying to edit custom table records on a ticket dashboard

2.210.22.208.51#1052481

Minor changes to Downpayment invoice creation

2.210.22.208.51#1052449

Fixed IT Glue assets being incorrectly assigned to inactive sites when the client is mapped but a site is not found

2.210.22.208.51#1052425

Fixed an issue where Contract Type email templates wouldn't apply when sending a Contract

2.210.22.208.51#1050475

Fixed the Linked Item field on prepay contracts not allowing selection of all items

2.210.22.208.51#1049261

Fixed an issue where the new user email mandatory check would apply to editing and now also enforcing email validation

2.210.22.208.51#1048069

Fixed an issue where deleted asset fields would remain in Lists and Column Profiles

2.210.22.208.51#1048034

Added an option to use the cost of Linked Items on Charge Rates for Invoice Lines

Needs configuration

2.210.22.208.51#1046640

Updated default Appointment Charge Rate to use Agent's default Charge Rate

2.210.22.208.51#1044482

Fixed the date fields on Overriding Charge Rates displaying incorrectly on contracts in certain timezones

2.210.22.208.51#1041403

Fixed date criteria in Asset Lists returning no results

2.210.22.208.51#1040751

Fixed an issue where Appointment Type defaults wouldn't update on Ticket Types when deleted

2.210.22.208.51#1035984

Fixed an issue where Actions would still submit when start date was less than end date and corresponding option to prevent this was checked

2.210.22.208.51#1034432

Fixed an issue where Contract Users wouldn't expire when their end date was reached

2.210.22.208.51#1029010

Fixed an issue with certain default CSS getting added when already being used

2.210.22.208.51#1028023

Fixed an error when creating and updating tickets that don't have an SLA

2.210.22.208.52#1058706

Resolved an issue with the first occurrence of a Recurring Invoice creation failing to automatically increase the line prices when using the Invoice level automatic increase settings

2.210.22.208.52#1058313

Fixed an issue with saving new assets when the owning service, owning business application, owning CI, or owning portfolio are set

2.210.32.208.53#1059568

Internal or maintenance work with no directly usable change
2.210.32.208.53#1058555

Fixed an issue with pushing webhook config commits in certain cases

2.210.32.208.53#1058542

Fixed an issue with changing the owning CI of an asset not removing the relationship

2.210.32.208.53#1057751

Fixed an issue with setting the owning service field on an asset type

2.210.32.208.53#1057723

Fixed an issue with creating pro-rata invoices when QuickBooks Online is enabled

2.210.42.208.54#1062308

Fixed an issue with applying a template incorrectly changing custom field values

2.212.22.208.55#1065314

Fixed an issue with copying fields from a knowledgebase article to an article draft

2.212.22.208.55#1064499

Adjusted the maximum chart depth for asset relationships

2.212.22.208.55#1064184

Fixed display issues with the $-workflowprogress variable

2.212.22.208.55#1064049

Fixed an issue with the asset field not working in read-only mode on actions

2.212.22.208.55#1062620

Resolved an issue with the calculated value of Invoice Total via the API incorrectly rounding midpoint values. The issue did not affect the UI, PDF generation or integrations.

2.212.12.208.612.196.131#1064814

Fixed an ordering issue when looking at a list of stock bin locations

2.212.12.208.61#1064327

Fixed an issue when saving a new Azure DevOps integration record

2.212.12.208.61#1064200

Fixed an issue where taxable field would display incorrectly when adding an adhoc item

2.212.12.208.61#1064122

Fixed issue with names being cleared when updating an entity when using match external link

2.212.12.208.61#1063827

Fixed an issue where restricted Charge Types could be selected as the Agent Default Charge Type

2.212.12.208.61#1063590

Resolved an error given when recalculating prepay in the background

2.212.12.208.61#1063234

Fixed an issue with $-status variable not populating correctly when used in approval outcome emails

2.212.12.208.61#1063002

Fixed an issue where $-DUEDATE would display incorrectly

2.212.12.208.61#1062912

Changed Source lookup list on actions to match lookup list on ticket

2.212.12.208.61#1062405

Fixed an issue with the 'Status after reject' approval process step setting

2.212.12.208.61#1062171

Fixed an issue with Full Text Search with Ticket References

2.212.12.208.61#1061958

Added "Authorization" as a fallback default header if none is specified when processing incoming events

2.212.12.208.61#1061949

Resolved issue with device import using SentinelOne failing to match correctly on the specified identifier

2.212.12.208.61#1061685

Fixed category restrictions not being applied when you have a blank partial match restriction

2.212.12.208.61#1061501

When an invoice is pushed to QuickBooks and the Items do not exist in QuickBooks an error will now be thrown so that blank invoice lines are not created. This is due to functionality changes in the QuickBooks API

Breaking change

2.212.12.208.61#1061481

Stopped SLA Auto-Release Date being able to be set in the past

2.212.12.208.61#1061028

Fixed an issue where ticket type fields would not show when changing the ticket type through a ticket rule on the agent side new ticket screen

2.212.12.208.61#1060983

Resolved an issue with being unable to submit timesheets for actions that start at midnight

2.212.12.208.612.196.131#1060623

Fixed an issue when end-users were unable to log tickets despite turning on the 'End users can access this Ticket Type' setting

2.212.12.208.61#1060403

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1060383

Fixed an issue with CSP Subscription Pricing not importing in rare case

2.212.12.208.61#1060308

Resolved an issue with "Ctrl + P" key combination failing to print the Ticket PDF when viewing a Ticket

2.212.12.208.61#1060284

A hint has been added to the Customer Tax rate selection when using Xero to better explain when this rate is used

2.212.12.208.61#1060166

Removed the Beta icon from some settings

2.212.12.208.61#1060110

Fixed an issue that prevented automatic user creation when no match was found in a multi-tenant connection using Entra SSO

2.212.12.208.61#1060073

Resolved an issue with the appointment type failing to update the appointment agent status

2.212.12.208.612.196.131#1060069

Fixed an issue where Opportunities could order by Company name incorrectly

2.212.12.208.61#1059875

The Prepay records will now show the correct Invoice Number from a 3rd party accounting integration

2.212.12.208.61#1059727

Resolved an issue with prepay not given an Invoice Date when creating an invoice from ready for invoicing and not using an accounting integration

2.212.12.208.612.196.131#1059726

Fixed a minor issue with the monitoring events logs

2.212.12.208.61#1059652

Runbooks can now be triggered from Custom Buttons on the following entities: Client, Site, User, Device, Quotation, Purchase Order, Invoice

2.212.12.208.61#1059597

Fixed an issue where the charge rate on quick time wouldn't show if the ticket type is not visible in lists for Agents

2.212.12.208.61#1059388

Fixed Text, Date and Time custom fields not having their values made bold when "Make label and value bold" is enabled

2.212.12.208.61#1059271

Fixed a CRM note formatting issue

2.212.12.208.61#1059098

Fixed an issue with dashboard filters not applying correctly

2.212.12.208.61#1059092

Fixed "Make label and value bold" for Asynchronous Lookup Fields

2.212.12.208.61#1059060

Fixed an issue with $-CONTRACTCONTACT variable not populating when sending email from the contract screen

2.212.12.208.61#1058889

Fixed an issue with ServiceNow Team mappings

2.212.12.208.61#1058741

Fixed incorrect KB Links appearing in report schedule window

2.212.12.208.61#1058558

Resolved an issue with reserving products on a sales order causing the price to be cleared when using multi-currency

2.212.12.208.612.196.131#1058430

Fixed an issue with config tracking ticket link type column profile overrides

2.212.12.208.61#1058423

Fixed a rare "cannot read properties of null" error in the UI

2.212.12.208.61#1058246

Resolved an issue with the Giacom integration incorrectly creating new subscriptions when the purchase price is updated

2.212.12.208.612.196.131#1058186

Fixed an issue with action field values updating through lookups when set to read only

2.212.12.208.61#1058153

Fixed a minor issue with importing customers via the HubSpot integration

2.212.12.208.61#1058100

Added a hint for a Mailbox's "Enabled" setting

2.212.12.208.61#1057771

Fixed a rare issue where agents would not be able to view any teams

2.212.12.208.61#1057678

Fixed an issue with dynamic list tree drop down fields not clearing when their value become invalid

2.212.12.208.61#1057521

Minor language pack improvement

2.212.12.208.61#1057113

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1057099

Fixed an issue where Stripe payments couldn't be saved on the Self-Service Portal

2.212.12.208.61#1057040

Fixed an issue with processing dollar variables in a default note on an action

2.212.12.208.61#1056746

Resolved an issue with the default sort order for Quotes and Orders ascending instead of descending in ID order

2.212.12.208.612.196.131#1056607

Fixed an issue with agent name display on new tickets when in read only

2.212.12.208.61#1056568

Improve speed of bulk child ticket updates

Performance

2.212.12.208.61#1056547

Fixed a language issue with Alemba Migration

2.212.12.208.61#1056443

Fixed an action staying open when moving to a new ticket through the search feature

2.212.12.208.61#1056329

Fixed an issue with preventing ticket creation when the mailbox is CC'd

2.212.12.208.61#1056237

Fixed an issue with connecting to an external database for dynamic SQL custom fields

2.212.12.208.61#1056084

Fixed an issue with the approval buttons showing for users on the portal when viewing tickets after the process is finished

2.212.12.208.61#1056068

Multiple improvements made to the downpayment and revenue recognition function for Sales Orders

2.212.12.208.61#1055313

Fixed an issue where a quotation bundle header could show periods as zero incorrectly

2.212.12.208.61#1055310

Bug fix — something was broken and now works
2.212.12.208.61#1055052

Adjusted visibility of the start/end break buttons for shift functionality

2.212.12.208.61#1054237

Fixed a minor issue with Dynamics Business Central group syncing not working as intended

2.212.12.208.61#1053497

Increased the timeout when using the AI virtual agent

Performance

2.212.12.208.61#1052579

Fixed an issue where dynamic distribution lists would not populate when sending a bulk email using an action

2.212.12.208.61#1052429

Fixed column name not updating all relevant references when saving an existing report that uses the query builder

2.212.12.208.61#1052353

Fixed an issue with date sent not populating when using Xero to send invoices

2.212.12.208.61#1050052

Improved Item serialisation error logging

2.212.12.208.612.196.131#1049847

Added check to make sure approval step hasn't changed before accepting an approval

2.212.12.208.61#1049513

Changed the hint on the client level contract default selection.

2.212.12.208.61#1048250

Fixed an issue where building the address book cache could fail on very large datasets

Performance

2.212.12.208.61#1044930

Fix for error during appointment scan

2.212.12.208.612.196.131#1043909

Fixed a minor issue with milestones added via the "Add to Project" sales order line

2.212.12.208.61#1043844

Fixed SLA information being cut off when both progress bars display in the SLA ticket details widget

2.212.12.208.61#1040263

Fixed an issue where Tax on Invoice Lines could display as 0 when editing lines

2.212.12.208.61#1039690

Fixed an issue where Action with Travel time and Mileage wouldn't display in Awaiting Review

2.212.12.208.61#1030377

Bug fix — something was broken and now works
2.212.22.208.62#1069680

Fixed an issue with the escmsg API model

2.212.22.208.62#1069482

Fixed an issue where Stripe Add Payment option wouldn't display on the Self-Service Portal

Needs configuration

2.212.22.208.62#1069120

Resolved an issue with editing the Prepay history records for a client whilst invoicing the records causing race conditions

2.212.22.208.62#1068883

Fix an issue with the approval process step check when approving a ticket

2.212.22.208.62#1068818

Resolved an issue with reserving products on a sales order causing the price to be cleared when using multi-currency

2.212.22.208.62#1068639

Resolved an issue with the subject showing the parent subject on the date dependency table

2.212.22.208.62#1068607

Fix issue with approval completion checks

2.212.32.208.63#1073378

Improvement — an existing feature extended, adjusted or polished
2.212.22.208.63#1069924

Fixed an error when approving from an email link

2.212.32.208.64#1074870

Fixed an issue with invalid custom button urls

2.212.32.208.65#1075739

Fixed an issue with field value restrictions not applying to the Charge Rate field on actions

2.212.32.208.65#1064242

Fixed a minor issue with service categories displaying on the portal when they had no available services

2.212.42.208.66#1072103

Fix error opening items/products with stock bins disabled

2.212.42.208.66#1068921

Fixed an issue with viewing certain ticket areas when coming from an asset

2.212.42.208.66#1065182

Fixed an issue with Azure Deltas integrator imports

2.212.42.208.67#1077870

Fixed an issue where Addigy configuration wouldn't be migrated into multi-tenancy format

2.214.12.208.68#1077365

Fixed an issue migrating mailbox sender restrictions

2.214.32.208.69#1080112

Fixed an issue when encountering 'Invalid URL' when opening a URL through a custom button

2.212.62.208.71#1080711

Fixed some issues with item selection when QuickBooks Online is enabled

2.212.62.208.71#1079440

Fix Unknown proxy error in logs

2.212.72.208.722.196.125#1083005

Fixed an issue with Azure single sign-on

2.212.72.208.722.196.125#1082698

Fixed the URL used for the "Open in Tanium" button on assets

2.214.32.208.73#1083831

Minor entra sync performance improvement to unamerequesttype caching

Performance

2.214.32.208.74#1086073

Improved redis caching distribution hosting option

2.214.32.208.75#1087795

Access control caching performance improvement

Performance

2.214.32.208.75#1087136

Fixed an issue where Azure delta user imports would show as timing out incorrectly

2.212.82.208.77#1086892

Fixed an issue migrating mailbox sender restrictions

2.214.32.208.77#1086704

Fixed an issue where Dynamics Business Central invoices would sync without invoice lines

2.214.32.208.77#1086334

Added a backend setting to help with syncing config commits in certain scenarios

Needs configuration

2.214.32.208.77#1085852

Fixed a rare issue with dynamic field value visibility

2.214.32.208.77#1082576

Fixed an issue with setting suppliers and supplier references against existing tickets

2.214.42.208.78#1089998

Fixed the Zendesk migration failing to retrieve all tickets

2.214.42.208.78#1087825

Bug fix — something was broken and now works
2.214.42.208.78#1084237

Fixed an issue with Dynamics Business central sequencing not working as intended in some cases

2.214.52.208.78#1080552

Fixed an issue when publishing an knowledge base article

2.214.52.208.79#1075737

Fixed issue with Organisation $ variables displaying incorrectly on portals when using multitenancy

2.208.912.208.79#1056228

Fixed an issue with loading an asset when it has many relationships

Performance

2.216.52.208.93#1100015

Fixed an issue with agent chat transfer timeout

2.216.52.208.93#1099542

Fixed a caching issue with AutoassignCriteria

Performance

2.216.42.208.93#1098581

Improved performance of updating custom table rows

Performance

2.216.52.208.93#1097908

Performance improvement to exchange calendar webhook processing

Performance

2.216.52.208.93#1089158

Fixed an issue where Allowed Senders would periodically be removed from mailboxes with sending restrictions enabled

2.216.72.208.101#1100761

Fixed a minor issue with end user quote approvals

2.216.72.208.101#1100714

Fixed an issue with Asset Custom Fields not populating on Invoice Lines generated from Sales Orders in some cases

2.216.72.208.101#1095836

Fixed an issue where Opportunity tickets with Contract time wouldn't display in Periodic History

2.216.72.208.101#1095641

Fixed an issue with Entra group membership deltas

2.218.22.208.102#1092312

Resolved an issue with User counts failing to load for recurring invoices causing an error loading the list

2.216.82.208.103#1110846

Fixed an issue where agents could be missing from teams view in the tickets tree

2.216.82.208.103#1109795

Improved performance of the Twilio SMS integration

Performance

2.216.82.208.103#1107482

Fixed an issue with some notifications sending to inactive agents

2.216.82.208.103#1107217

Fixed issue with FAQ List restrictions

2.218.42.208.104#1099753

Fixed an issue with Twilio country codes when making calls

2.220.32.208.112#1119493

Fixed an issue with ad-hoc notifications when sending to more than 100 agents

2.220.52.208.113#1124643

Internal or maintenance work with no directly usable change
2.220.52.208.114#1124698

Resolved an issue with Invoice creation giving an error when multiple Agents are creating Invoices at the same time

2.220.62.208.115#1124736

Resolved an issue with an error being shown when invoicing a Sales Order line that has multiple downpayment records associated

2.224.12.220.92.208.117#1127705

Prevented integrator schedules from being automatically set to a higher frequency when explicitly set to run on a lower frequency than the default

2.224.12.220.102.208.118#1125630

Fixed issues with imported records timing out on long-running DB Integrator imports

2.224.12.220.102.208.118#1124636

Fixed a "UserChange cannot be tracked" error when importing users on the integrator

2.224.12.220.102.208.118#1124047

Fixed an issue that can occur when sending emails via SMTP

2.224.12.220.102.208.118#1110104

Improved loading tickets with related sales orders

Performance

2.224.12.220.232.208.123#1129808

Performance improvements for the loading of notifications

Performance

2.224.12.220.312.208.124#1125905

Fixed an issue with the /RemoteSession endpoint

2.224.12.220.352.208.132#1169748

Fixed a minor issue with profit totals on the invoice detail screen

2.210.32.208.61#1061074

Fixed an issue with article linking expanding the wrong FAQ list when the article is in multiple lists

2.210.32.208.61#1061067

Fixed a minor issue with configuring the get report data MCP custom function

2.210.32.208.61#1059952

Fixed an issue with Pax8 Error handling showing the incorrect error in some cases

2.210.32.208.61#1045270

Fixed an issue cloning items with non-unique names

2.210.52.208.61#1063265

Fixed an issue with generating a new knowledge base link on the self service portal

2.210.52.208.61#1057469

Fixed some minor issues with the new QuickBooks Online setting to link multiple items in QuickBooks Online to one item in Halo erroring in rare case

2.210.52.208.61#1057314

Resolved an issue with creation of Assets during stock/consignment process incorrectly showing an error that Asset Tag is mandatory

2.212.42.208.121#1077487

Fixed a rare issue where Ticket Type field visibility wouldn't display correctly

2.214.12.208.91#1078912

Updated "Powered By Halo" Url

2.214.12.208.91#1078774

Fixed an error when searching issues for on-premise instances of Jira Software

2.214.12.208.91#1078686

Resolved an issue with recognising partial deferred revenue when downpayment have been made on a sales order line with quantity of 1

2.214.12.208.91#1078329

Bug fix — something was broken and now works
2.214.12.208.91#1078027

AI reports disabled when AI module disabled

2.214.12.208.91#1077819

Fixed an issue where some invoices did not open due to missing integration details

2.214.12.208.91#1077469

Fixed an issue with assets not being able to be saved when the services field is mandatory

2.214.12.208.91#1077359

Fixed some issues with attaching documents to an action

2.214.12.208.91#1076921

Fixed an issue where attachments would not correctly migrate when migrating Tickets with the Zendesk Migration

2.214.12.208.91#1076333

Fixed counter widgets not loading when based off of a report that uses a system data source

2.214.12.208.91#1075805

Resolved an issue with Pax8 products failing to import correctly

2.214.12.208.91#1075789

Fixed an issue with using "Transfer timed out" multiple times on chat flows

2.214.12.208.91#1075749

Fixed an issue where Fortnox customers would have their country set incorrectly on outbound requests

2.214.12.208.91#1075421

Fixed the Create Bill button on Purchase Orders sometimes failing with a "no lines to invoice" error despite lines being available

2.214.12.208.91#1075318

Enabling the Business Central integration will no longer clear tax rates from Customer and Item records

2.214.12.208.91#1075248

Resolved an issue with incorrect Users showing when creating a Ticket and adding approvals from the self service portal

2.214.12.208.91#1075118

Fixed the "User must be covered by the contract" option on Billing Plans not filtering by the specific contract

2.214.12.208.91#1074891

Fixed an issue when importing assets when the customer was not specified

2.214.12.208.91#1074758

Minor changes to the layout of deferred revenue configuration

2.214.12.208.91#1074628

Fixed an issue where the field would not show when setting dynamic field visibility for actions based on the charge type

2.214.12.208.91#1074624

Bug fix — something was broken and now works
2.214.12.208.91#1074609

Sales Order runbooks can now be triggered using a Custom Button

2.214.12.208.91#1073932

Fixed an issue with adding multiple rows at once to a custom table

2.214.12.208.91#1073914

Fixed an issue where some Ninja devices may not be imported when "only import assets from mapped organisations" is enabled

2.214.12.208.91#1073831

Fixed an issue where some Workflow criteria would not show all options for fields using the "Includes" criteria type

2.214.12.208.91#1073764

Fixed an issue with adding Client/Site/User list filters with criteria on the Client/Site/User fields not loading

2.214.12.208.91#1073758

Fixed an issue with field mappings not using third party values for the Dynamics 365 CRM Integration

2.214.12.208.91#1073731

When using Email to SMS functionality, the email sent will no longer use Email Threading

2.214.12.208.91#1073537

Fixed an issue with saving Risk Score values on custom fields

2.214.12.208.91#1072542

Resovled an issue with Action level Charge Rate restrictions from failing to apply correctly

2.214.12.208.91#1072408

Fixed PO approvals not being auto-approved when created by an approver, and the approval being incorrectly reset in some cases

2.214.12.208.91#1072382

Resolved an issue related to adding followers to tickets for API only agents

2.214.12.208.91#1072232

Adding knowledge base links for Product Bundles

2.214.12.208.91#1072068

Fixed an issue where Price and Cost wouldn't be set when importing Licences from Rhipe

2.214.12.208.91#1071919

Added $ SUPPLIERSORDERREFERENCE to the list of dollar variables

2.214.12.208.91#1071859

Fix some rare period date DST issues with invoice generation

2.214.12.208.91#1071765

Resolved an issue with failed CSP Consumption imports failing to restart completely

2.214.12.208.91#1071354

Fixed an issue with some Live Chat JWT subject claim mappings

2.214.12.208.91#1069923

Fixed an issue where tickets closed by ticket rules did not set a closure date

2.214.12.208.91#1069908

Resolved an issue with using a custom field to limit a dataset generated with AI prompts failing to construct correctly

2.214.12.208.91#1069731

Changes made to the Halo trial signup form

2.214.12.208.91#1069625

Fixed an issue with some service fields being reset after saving when the service is linked to an asset

2.214.12.208.91#1068991

Fixed an issue with discarding an action containing default attachments.

2.214.12.208.91#1068865

Fixed an issue with the report builder restricting queries too much.

2.214.12.208.91#1068724

Fixed an issue with invoice creation failing in rare cases

2.214.12.208.91#1068617

The Xero ID field for Items will no longer show when cloning and not using Items in the Integration (i.e. have the following setting enabled "Show Xero fields on the Billing tab of Items")

2.214.12.208.91#1068562

Fix a stock issue with the 'Create Remaining Assets' button

2.214.12.208.91#1068389

Fixed an issue where the user matching field was not saving in Virima integration

2.214.12.208.91#1067976

Fixed an issue where you couldn't select a charge rate when logging unlogged time on a timesheet

2.214.12.208.91#1067584

Fixed an issue where grouping by a single select field using the query builder would not display results if null

2.214.12.208.91#1067498

Clarify time zone in UI, fix UTC issue when saving, and remove clear button from time picker when editing a schedule

2.214.12.208.91#1067425

Resolved an issue with some system fields showing up multiple time in field list selection

2.214.12.208.91#1067407

Fixed an issue with determining CAB approvers using a custom field

2.214.12.208.91#1067385

Fixed an issue with setting a delegated approver as a user on the portal

2.214.12.208.91#1067349

Fixed an issue with accounts codes not showing against item groups for Sage Intacct in some cases

2.214.12.208.91#1067325

Resolved an error when using "Action is reviewed" on a new ticket form throws an error in validation

2.214.12.208.91#1067321

Fixed an issue with Sales Order Updated notification trigger not sending notifications

2.214.12.208.91#1067266

Asset type relationship restrictions now only allow relationships with the types specified, unless none are set

2.214.12.208.91#1067229

Fixed some issues with a new beta setting for multiple QuickBooks Online items linked to 1 Halo item

2.214.12.208.91#1066821

Fixed issues with Asset List Groups

2.214.12.208.91#1066400

Fixed an issue with the owning CI field on assets not defaulting correctly in the UI

2.214.12.208.91#1066208

Fixed an issue with importing date values

2.214.12.208.91#1066114

Fixed an issue with mapping barcodes in the Jamf integration

2.214.12.208.91#1065688

Fixed a visibility issue with the Entra SSO Tenant Sign-In scope setting

2.214.12.208.91#1065599

Fixed an issue with dynamic field visibility on actions

2.214.12.208.91#1065440

Removed visibility of "Exclude from $ALLFIELDS and $ALLFIELDSQA variables" setting on Table Custom Fields

2.214.12.208.91#1065279

Fixed an issue with non-taxable items contributing tax to tax total amounts on invoice PDFs (v2 billing totals calculation)

2.214.12.208.91#1065105

Fixed language issues in Advanced Settings

2.214.12.208.91#1065072

Fixed an issue with Azure AI searching

2.214.12.208.91#1064710

Fixed an issue where licence deletions linked to recurring invoice lines were not handled correctly

2.214.12.208.91#1064706

Fixed an issue with searching Ingram Micro Reseller quotes

2.214.12.208.91#1064654

Added Quantity column to PO Line Column Profiles

2.214.12.208.91#1064600

Resolved an issue with Users being allocated CSP licenses from the incorrect tenant when there are more than one tenants mapped to the Customer

2.214.12.208.91#1064251

Fixed an issue with importing subscriptions from Google Workspace

2.214.12.208.91#1064095

Resolved an issue with background task failing to return error messages to the UI when the error is large

2.214.12.208.91#1063598

Fixed an issue where an error would be thrown when trying to view Ready for Invoicing in full screen

2.214.12.208.91#1063405

Fixed an issue with recall to supplier actions not using the "runbook to use instead of email when contacting the supplier"

2.214.12.208.91#1063218

Fixing issue with Canned Text Favourites displaying in folder

2.214.12.208.91#1063064

Fixed an issue where Dynamic SQL reports wouldn't display columns in some cases

2.214.12.208.91#1062918

Fixed an issue where agent approval reminders, after the initial one, send out accept and reject links using the portal URL instead of the agent URL.

2.214.12.208.91#1062363

Fixed an issue with applying custom table config commits via API

2.214.12.208.91#1061969

Fixed issue with Ticket Type options on actions not updating based on Team restrictions

2.214.12.208.91#1061531

Customer specific change

2.214.12.208.91#1060967

Fixed the "edit columns" button incorrectly showing on the product bundle configuration

2.214.12.208.91#1059974

Fixed issue with re-assigning new Tickets that are qualification matched

2.214.12.208.79#1059387

Fixed issue with Available Agent condition on Live Chat

2.214.12.208.91#1059249

Fixed an issue where syncing roles between instances could silently fail.

2.214.12.208.91#1058659

Fixed issues with not being able to save changes to tax rates on group lines on invoices, and group line tax not showing up on PDFs.

2.214.12.208.91#1058419

Fixed an issue where service update SMS messages may not send.

2.214.12.208.91#1057200

Allowed agents to use actions that change the ticket type to one that the agent cannot access

2.214.12.208.91#1056526

Added new periodic meter reading options allowing quantity to be the last reading, the highest unbilled reading, or the reading the last time the meter was billed.

2.214.12.208.91#1054414

Changed the display of next creation and period dates on recurring invoices to show date only, and always in the system time zone

2.214.12.208.91#1048772

Fixed some issues with decimal and thousand separators

2.214.12.208.116#1047957

Fixed saving issue with Mailbox sender restrictions

2.214.12.208.79#1044899

Fixed an issue with saving values in dynamic lookups using the 'Load only the top 100 rows' feature.

2.214.12.208.91#1041915

The Microsoft CSP licence list to check against for user imports is now more extensive

2.214.12.208.91#1039830

Fixed name not populating when adding an ad-hoc agent approver

2.214.12.208.91#1038888

The quantity column has been added to sales order line column profiles

2.214.12.208.91#1038867

Fixed an issue where contract references were not generating correctly

2.214.12.208.91#1036988

Fixed an issue where automated closure emails would fail to change the status to Closed when using workflow status restrictions, causing repeated emails to send

2.214.12.208.91#1033116

Fixed an issue with creating new users from SAML logins not using the correct name

2.214.12.208.91#1022379

Fixed an issue where Invoices wouldn't load when Xero was disabled

2.214.22.208.91#1079839

Fixed spelling mistake in dashboard area

2.214.32.208.91#1085411

Resolved an issue with Continuous meter readings failing to save correctly

2.214.42.208.91#1089002

Fix automatic invoice config not showing on recurring invoices

2.214.52.208.111#1091679

Fixed an issue loading tickets in some scenarios

2.214.62.208.92#1094160

Adding additional logging for LogMeIn pin & session URL creation

2.216.12.208.101#1094134

Auditing has been added for Quotation lines

2.216.12.208.101#1093193

Minor change to internal trial creation

2.216.12.208.101#1093189

Fixed an issue with exporting query builder reports to excel

2.216.12.208.101#1092415

Client Pax8 Monthly/Annual Invoices are no longer mandatory fields

2.216.12.208.101#1092376

Customer Trading Name (Third Party Name) is now audited

2.216.12.208.101#1091545

Resolved an issue with the Giacom integration importing Clients when they are not selected in the entities to import

2.216.12.208.101#1091438

Adding core columns to be filterable for invoices

2.216.12.208.101#1091117

Resolved a floating point UI issue affecting the main application view of Invoice Tax Total when using the Tax configuration to round tax after the total is calculated

2.216.12.208.101#1090689

Ensured that if a workflow is set on a scheduled ticket and is deleted, the link gets removed

2.216.12.208.101#1090174

Fixed an issue where contracts with a 2-yearly billing period could calculate incorrectly

2.216.12.208.101#1089895

Fixed an issue with the Jamf integration not matching existing assets in Halo if you have reconfigured the Jamf integration as new

2.216.12.208.101#1089865

Fixed a rare issue where rounding errors could occur on Invoices

2.216.12.208.101#1089662

Fixed an issue with adding dynamic field value visibility on dynamic sql fields

2.216.12.208.101#1089252

Fixed typo when changing the icon against a dashboard

2.216.12.208.101#1089220

Fixed a query builder issue with quote client field

2.216.12.208.101#1088850

Fixed an issue where KB article creation failed even when the AI module was disabled

2.216.12.208.101#1088800

Added a setting to allow the performance improvements to Device Change History to be enabled where appropriate

Needs configurationPerformance

2.216.12.208.101#1088687

Fixed a rare issue where unpopulated static single select fields could be set to a value of -1 while working on a ticket.

2.216.12.208.101#1088671

Prevented invalid reaction types from being set on actions

2.216.12.208.101#1088635

Fixed an issue with selecting AI suggestion type

2.216.12.208.101#1088375

Fixed an issue with removing single select asset field values

2.216.12.208.101#1088097

Improvements to access control performance for assets

Performance

2.216.12.208.93#1088045

Improvement to ticket and team query performance when using the "Membership level to all Departments" permission

Performance

2.216.12.208.101#1087895

Fixed an issue with currency displaying incorrectly in some cases

2.216.12.208.101#1087887

Improved loading times with retrieving assets on tickets

Performance

2.216.12.208.93#1087827

Resolved an issue with Ninja System Tray emails failing to match Device ID when spaces exist in the numeric value

2.216.12.208.101#1087752

Resolved an issue with Counter/Average widgets on dashboards showing "?" character instead of "0" when there is no data in the underlying report

2.216.12.208.101#1087726

Fixed an error when attempting to import assets via the API without the _importtype property set

2.216.12.208.101#1087395

When importing licences/subscriptions using the Cloud Blue integration the Distributor property of the import will now be "Exertis" if the Integration URL contain the word "Exertis"

2.216.12.208.101#1087341

Fixed an issue where any warnings thrown during the creation of a timesheet event, were not returned to the UI

2.216.12.208.101#1087278

Fixed an issue with using non-supported time zones

2.216.12.208.101#1086646

Fixed an issue where attempting to add a Sales Mailbox email as a CRM note would not work

2.216.12.208.101#1085947

Fixed an issue with assets not showing against users in some scenarios

2.216.12.208.101#1085598

Fixed an issue with setting the primary asset status field to mandatory

2.216.12.208.101#1085136

Fixed an error generating PDFs where the filename contains a comma

2.216.12.208.101#1084786

Fixed an issue with the display of product item tax settings

2.216.12.208.101#1084720

Fixed an issue where ServiceNow State mappings for service requests were not working

2.216.12.208.101#1084609

Fixed an issue with the AI-generated KB Summary

2.216.12.208.101#1084446

Resolved an issue when Date Done is configured to be the start time of an action causes the action to move by the "time taken" value when editing and saving

2.216.12.208.101#1084387

Fixed an issue with approval delegation not updated the user field in the approval record

2.216.12.208.101#1084314

Improved Addigy webhook logging

2.216.12.208.101#1083908

Fixed an issue where Composite Reports couldn't be accessed by non-admins when using Read/Write permissions

2.216.12.208.101#1083827

Fixed a minor issue with the ConnectWise Automate device import

2.216.12.208.101#1083709

Changed KB link for Azure Sentinel Webhooks

2.216.12.208.101#1083563

Fixed the Jira Software "test connection" appearing successful despite incorrect credentials

2.216.12.208.101#1083202

Fixed an issue where the action note for Agent Bookings would display incorrectly in some timezones

2.216.12.208.101#1082811

Fixed an issue where Microsoft CSP subscription prices wouldn't import for Australian subscriptions

2.216.12.208.101#1082774

Fixed an issue with n-central site mappings

2.216.12.208.101#1082722

Fixed an issue when trying to edit stock bins as non-admin agent

2.216.12.208.101#1082695

Fixed an issue with top level setting in the service configuration page

2.216.12.208.101#1082401

Fixed an issue where ticket would should NaN

2.216.12.208.101#1082103

Fixed an issue when the action number was not included in the Audit table when editing customfields

2.216.12.208.101#1082099

Fixed an issue where the Halo Integrator would process all connections for the Dynamics 365 CRM Integration even if not enabled

2.216.12.208.101#1081906

Fixed a visual issue where the username field on the SolarWinds Orion configuration page would appear blank

2.216.12.208.101#1081842

Fixed an issue where admins cannot edit other agent accounts if they have an organisational group override

2.216.12.208.101#1081302

Fixed an issue with roadmap notes on the portal

2.216.12.208.101#1080176

Fixed an issue where the status of a ticket would not update after an approval was rejected

2.216.12.208.101#1080143

Resolved an issue with using Actions with "Issue Item" system use as part of an Action group triggering a different Action

2.216.12.208.101#1079999

Fixed an issue preventing items on a sales order being added to an existing purchase order even when the Date Sent field was empty

2.216.12.208.101#1079884

Fixed an issue where API only agents were unable to authenticate using a password grant type

2.216.12.208.101#1079677

Fixed minor spelling issue within custom fields

2.216.12.208.101#1079479

Resolved an issue meaning that some errors/warnings given when adding timesheet entries are not shown.

2.216.12.208.101#1079422

Fixed an issue with device change tracking of asset relationships

2.216.12.208.101#1079326

Fixed an issue with updating the primary service on a ticket via an action.

2.216.12.208.101#1079241

Hidden option to bulk update asset status where appropriate.

Needs configuration

2.216.12.208.101#1079025

Resolved an issue with payment webhooks failing when using multiple instances of Quickbooks Online at the same time

2.216.12.208.101#1078805

Fixed a minor issue with budgets applied from templates when using days instead of hours

2.216.12.208.101#1076907

Added SKU to Quote Line Import mappings

2.216.12.208.101#1076877

Fixed an issue with Jamf Asset Tag mappings for mobile devices

2.216.12.208.101#1076559

Fixed a minor tax issue with adding groups to invoices with Avalara enabled

2.216.12.208.101#1073013

Fixed an issue with importing tickets with multi-select fields

2.216.12.208.101#1065629

Fixed an issue with continuing a call after logging call notes to a ticket

2.216.12.208.101#1065125

Error with publishing an article through an automation

2.216.32.208.101#1096206

Last created date in system time on invoice and invoice lists

2.216.32.208.101#1093976

Fixed an issue with the next creation date display in the invoice list view

2.216.32.208.101#1091720

Fixed an issue with Jira Service Management webhooks not matching to the client/supplier

2.216.42.208.101#1098820

Agent image optimisations

Performance

2.216.42.208.101#1097722

Fixed an issue where SLA resolution targets would not account for workday breaks

2.216.42.208.111#1095388

Improved the performance for Project Budget updates

Performance

2.216.42.208.101#1092499

Fixed an issue with access control caches not refreshing when the first record for an entity type is added

2.216.52.208.101#1101178

Fixed a minor issue with project budget update method setting

2.216.52.208.101#1100161

Performance improvements when viewing and updating entities containing field lists and criteria groups (including approval processes, workflows and ticket types)

Performance

2.216.52.208.101#1099705

Fixed an error related to working hour calculations when creating/updating tickets

2.216.62.208.111#1101997

Fixed an issue with chat "waiting agent" message not removing after transfer timeout

2.216.62.208.101#1101937

Fixed an issue where agents couldn't book holiday if no allowance but the type doesn't affect allowance

2.218.12.208.111#1103299

Fixed a minor issue with importing N-Central devices

2.218.12.208.111#1103256

Fixed an issue with syncing roles between instances

2.218.12.208.111#1103134

The CIPP User link button will now include the Azure Tenant parameter

2.218.12.208.111#1102463

Resolved an issue with being able to choose from only the first 1000 Items when linking Expense Types to Items

2.218.12.208.111#1102195

Resolved an issue with an incorrect message showing when using colission detection on Quotes/Orders/Invoices

2.218.12.208.111#1102021

Resolved an issue with Prepay records showing with lots of decimal places when using Monetary values for prepay balance

2.218.12.208.111#1101994

Fixed an issue when logging a ticket from a Halo Chatbot inside of Microsoft Teams

2.218.12.208.111#1101949

Resolved an issue with using the include_custom_fields property and passing the ID for a "Table" custom field

2.218.12.208.111#1101824

Added logging when ticket type field list records fail to save

2.218.12.208.111#1101783

Resolved issue with Stripe payments when using the configuration that allows a Site to belong to multiple Clients

2.218.12.208.111#1101740

Fixed an error when loading a list of users on the portal

2.218.12.208.111#1101738

Fixed a minor issue with deleting product groups

2.218.12.208.111#1101696

Resolved an issue with unlinking a Task from a Project failing to remove the time from the Project budgets

2.218.12.208.111#1100960

Fixed an issue validating custom fields when saving a new template

2.218.12.208.111#1100836

Fixed a UI issue with the "Don't send acknowledgement email" setting on an email rule

2.218.12.208.111#1100766

Fixed an issue where date invoice would not be cleared on a sales order if the invoice is deleted

2.218.12.208.111#1100765

Fixed an issue with User Role criteria in Approval Processes

2.218.12.208.111#1100390

Fixed an issue where duplicate ticket types could be returned when filtering by team

2.218.12.208.111#1100120

Fixed a translation issue with service status start and end dates

2.218.12.208.111#1100026

Internal or maintenance work with no directly usable change
2.218.12.208.111#1099845

Fixed an issue with SLA information showing in the 'My Tickets' widget on the portal when not intended to

2.218.12.208.111#1099669

Fixed an issue with syncing merged invoices to Fortnox

2.218.12.208.111#1099611

Fixed an issue with asset field date value display

2.218.12.208.111#1099414

Resolved an issue with SQL Calculated Quantity failing to be set correctly during Invoice creation when using the variable $_INVOICELINEID

2.218.12.208.111#1099234

Fixed the guide links on Configuration > Tickets > Views page

2.218.12.208.111#1098800

Fixed an issue with restricting the editing of the assets field on tickets

2.218.12.208.111#1098665

Updated Xero error message langpack

2.218.12.208.111#1098305

Fixed an issue with setting the parent project template on a sales order

2.218.12.208.111#1098259

Resolved an issue with discounts failing to work on Xero invoices when they are created from Sales Orders until they are edited and saved again

2.218.12.208.111#1097902

Fixed an issue with using action responses when the action is in an action group

2.218.12.208.111#1097592

Fixed an issue where Incomplete Timesheet emails would send for days without target hours

2.218.12.208.111#1096963

Fixed an issue where the Unpaid Invoices automation criteria wouldn't generate automated Tickets

2.218.12.208.111#1096878

Fixed an issue where some variables wouldn't populate when viewing Quotations on the Self-Service Portal

2.218.12.208.111#1096466

Resolved an issue with currency showing on the Item selection screen when Multi-currency is not enabled

2.218.12.208.111#1096046

Fixed an issue with HubSpot quote sync

2.218.12.208.111#1095938

Fixed an issue preventing the saving of new Knowledge Base (KB) articles

2.218.12.208.111#1095853

Fixed an issue where Resource Booking timeslots would display incorrectly for some Australian timezones

2.218.12.208.111#1095703

Fixed an issue where new Invoices with Payments wouldn't sync from Xero when using Payment webhooks

2.218.12.208.111#1095637

Minor language pack improvements

2.218.12.208.111#1095385

Fixed an issue with logging tickets where a rule matched to change ticket type in certain conditions

2.218.12.208.111#1095371

Fixed an issue with opening links in read-only rich text custom fields

2.218.12.208.111#1095132

Fixed an issue with Exact No Content responses displaying unnecessary errors in some cases

2.218.12.208.111#1095102

Fixed an issue with adding the authorisation header to runbooks

2.218.12.208.111#1095069

Fixed an issue where an incorrect response message could be returned from the invoice PDF creation endpoint

2.218.12.208.111#1094983

Fixed a minor issue with directly adding Ingram Micro Reseller products

2.218.12.208.111#1094934

Fixed an issue with Halo chat using AI Response actions

2.218.12.208.111#1094190

Fixed various field-mapping issues with the AWS integration

2.218.12.208.111#1094035

Fixed an issue with using the Email CC List field

2.218.12.208.111#1094032

Fixed a minor display issue with the "Field Edit Restrictions" table in asset type configuration

2.218.12.208.111#1093676

Fixed an issue with a setting displaying for chat and runbook workflows when not intended to

2.218.12.208.111#1093590

Fixed an issue updating tickets on the portal where you have change collision detection enabled

2.218.12.208.111#1092523

Fixed an issue with live chat notification sounds not muting

2.218.12.208.111#1092507

Fixed an issue clearing fields in the ServiceNow integration against a supplier or customer

2.218.12.208.111#1092484

Fixed an issue with Dynamics PO lines failing to delete in some cases

2.218.12.208.111#1092356

Fixed a minor issue with creating projects from sales order lines

2.218.12.208.111#1090025

Fixed an issue with non-optional quote lines being rejected after quote approval

2.218.12.208.121#1089069

Fixed an issue where prepended and appended PDFs wouldn't display when approving a Quotation

2.218.12.208.111#1088455

Fixed a minor issue with Ingram Micro Reseller webhooks

2.218.12.208.111#1078433

Fixed an issue with recurring invoice lines price/cost not updating when a linked licence price/cost changed via the Halo integrator

2.218.12.208.111#1068046

Fixed an issue where deal details were not being sent during HubSpot deal sync

2.218.12.208.111#1064749

Fixed an issue with CRM Notes getting an invalid email error in some cases

2.218.12.208.111#1058363

Fixed a rare issue where Incomplete Timesheet notifications wouldn't send

2.218.32.208.111#1106671

Fixed an issue retrieving items from the API

2.218.42.208.111#1113059

Resolved an issue with downpayment recognition creating negative lines with a higher then expected value

2.218.42.208.111#1110786

Fixed issue with articles not loading under FAQ List

2.218.52.208.105#1113521

Prevented duplicate integrator schedule records from being automatically created when there is an existing record with a higher frequency

2.218.52.208.111#1110671

Fixed an error syncing invoice group lines to Fortnox.

2.220.12.208.105#1116192

Fixed an issue where client level quote PDF template override would apply to purchase orders and sales orders

2.220.12.208.121#1114637

Perormance improvement for Entra Group deltas

Performance

2.220.12.208.121#1113904

Fixed an issue deleting workflow history when clearing ticket data

2.220.12.208.121#1113843

Fixed a minor issue with changing the assigned agent on a ticket without an SLA

2.220.12.208.121#1113761

Resolved an issue with deletion of a project incorrectly deleting assocated sales orders when permanent ticket/project deletion is enabled

2.220.12.208.121#1113622

Fixed an issue where Distribution Lists and Mail Campaigns would just show the ID when in tile view

2.220.12.208.121#1112752

Fixed an issue where a series runbook could run in parallel if triggered twice in quick succession

2.220.12.208.121#1112734

Fixed the "Determine CAB from a custom field" approval type failing when triggered via an Approval Rule

2.220.12.208.121#1111809

Resolved an issue with Action Custom Fields failing to show when configuring Fields Group Field visibility for Actions

2.220.12.208.121#1111178

Fixed an issue where Software Releases wouldn't create when version was too large

2.220.12.208.121#1110681

Fixed an issue with Sage Intacct fieldmappings rarely not populating

2.220.12.208.121#1109790

Updated Meter tier pricing to allow up to 4 decimal places

2.220.12.208.121#1109714

Fixed an issue where importing SKU on Quotation Lines wouldn't import Item link

2.220.12.208.121#1108290

Fixed an issue where the agent timeout in the chat could wait for longer than configured

2.220.12.208.121#1108220

Additional logging has been added for Addigy webhooks

2.220.12.208.121#1107424

Fixed an error in the task scheduler when using a comma decimal separator.

2.220.12.208.121#1107353

Fixed an issue with Twilio default area codes not applying

2.220.12.208.112#1106888

Fixed an issue where imported CSP Licences wouldn't match to Users

2.220.12.208.121#1106827

Fixed an issue where Qualification matching could error

2.220.12.208.121#1106518

Fixed an issue with clearing approval results

2.220.12.208.121#1106165

Fixed an issue where price could use hours instead of amount when enabling 'Use amount instead of hours' on Contracts

2.220.12.208.121#1106129

Fixed an issue with clicking the "All Articles" button

2.220.12.208.121#1105523

Deleting an Invoice that contains pro-rata created from the Ready For Invoice list will now mark the pro-rata line as ready to be invoiced

2.220.12.208.121#1105381

Resolved an issue causing Expense lists to not be able to be ordered by Agent Name

2.220.12.208.121#1104868

Resolved an issue with Xero payment webhooks creating a payment in Halo then deleting it and adding a new one very quickly after

2.220.12.208.121#1104861

Fixed an issue where enabling the site field "is stock location" would not be audited

2.220.12.208.121#1104763

Fixed a Minor UI issue with the Workflow Preview screen

2.220.12.208.121#1104725

Resolved an issue with using the NinjaOne device import when choosing an induvidual organisation's devices to import

2.220.12.208.121#1104190

Fixed an issue adding the to-do list to a ticket when applying a template to a ticket via the API

2.220.12.208.121#1104068

Fixed an issue with the Hopewiser integration when it is used by anonymous users

2.220.12.208.121#1103895

Fixed an issue with lookups causing errors on tickets in certain cases

2.220.12.208.121#1103865

Added field hint to "don't allow new tickets via email" on mailbox level

2.220.12.208.121#1103205

Fixed an issue where opportunity phone numbers displayed incorrectly after ticket creation

2.220.12.208.121#1101734

Fixed actions failing with an invalid ticket type error when the agent doesn't have access to the action's default ticket type

2.220.12.208.121#1101466

Fixed a minor issue with budget recalculation

2.220.12.208.121#1101186

Fixed an issue with viewing password fields on the portal

2.220.12.208.121#1100926

Fixed an issue with loading subsequent pages of an Asset's change history

2.220.12.208.121#1098568

Fixed an issue where the charge rate would not show when logging quick time against an opportunity

2.220.12.208.121#1095913

Fixed issue with impersonating Supplier Contacts

2.220.12.208.121#1091461

Fixed an issue with syncing email template changes between instances.

2.220.12.208.121#1090056

Resolved an issue where the minimum total for an invoice is not used correctly when calculating meter invoices

2.220.12.208.121#1088292

Fixed an issue with importing custom attributes from Entra ID when using Deltas

2.220.12.208.121#1086654

Fixed an issue where emails send from the auth server could timeout

2.220.12.208.121#1068625

Fixed an issue with user imports with licences rarely causing duplicate pro-rata lines

2.220.12.208.121#1026581

Adding improved logging for authentication issue for Azure Monitor

2.220.12.208.121#1024669

Fixed an issue opening invoices

2.220.22.208.121#1117735

Fixed a null error when updating assets

2.220.32.208.121#1120987

Removed a duplicated setting in Project Settings

2.220.42.208.121#1114764

Added a boolean property "_disable_extra_matching" to the Users endpoint to disable username/email matching on existing users when posting with "_match_thirdparty_id" or "new_external_link" set

Needs configuration

2.224.12.220.132.208.131#1137790

Fixed an issue with outbound syncs to IT Glue Configurations not including some attribute properties in some cases

2.224.12.220.212.208.131#1127014

Removed customer specific logging

2.224.12.220.212.208.131#1125780

Fixed an issue with the incorrect relationship type getting set for Owning CIs

2.224.12.220.212.208.131#1125002

Resolved an issue with deferred revenue recognition for prepay invoice lines recognising more than there is available for recognition

2.224.12.220.212.208.131#1124900

Fixed an issue with the calculation of Tax and Gross totals on invoices when using AST and inactive invoice lines.

2.224.12.220.212.208.131#1124879

An additional option has been added to the Device Field Mappings for NinjaOne so that a calculated Serial Number can be used

Needs configuration

2.224.12.220.212.208.131#1124841

Fixed an issue where Exchange Calendars wouldn't authenticate correctly

2.224.12.220.212.208.131#1124478

Performance improvements when saving entities that use criteria groups

Performance

2.224.12.220.212.208.131#1123223

Fix an issue with importing Google mail in some cultures

2.224.12.220.212.208.131#1122982

Fixed an issue with the dependencies tab not showing

2.224.12.220.212.208.131#1122978

Fixed an issue where multiple runbook failures occurring between task scheduler scans would send more than one notification

2.224.12.220.212.208.131#1122702

Fixed the AI Emotion Detection Runbook link opening the runbook for the incorrect connection type

2.224.12.220.212.208.131#1121918

Fixed an issue where users could be added as site contacts multiple times before saving

2.224.12.220.212.208.131#1121678

Fixed an issue which could cause an error to be thrown when adding static distribution list users

2.224.12.220.212.208.131#1121600

_dont_fire_automations can now be specified as an Invoice Line property so that it can be used in a POST to the /updatelines endpoint

2.224.12.220.212.208.131#1119390

Fixed an issue with time taken not being automatically populated when completing an appointment

2.224.12.220.212.208.131#1119298

Fixed an issue with using dynamic multi-select fields in 'not equal to' dynamic field visibility

2.224.12.220.212.208.131#1118968

Resovled an issue with tax rate incorrectly setting to 0 for calculated lines

2.224.12.220.212.208.131#1118924

Resolved an issue with Occurrence Count failing to set for new Recurring Invoice lines

2.224.12.220.212.208.131#1118908

Resolved an issue with Downpayment invoices that are recognised from the Sales Order still showing up as requiring recognising in the Ready For Invoicing lists

2.224.12.220.212.208.131#1117275

Fixed an issue where a 500 could be returned when subscribing to a mailbox

2.224.12.220.212.208.131#1117229

Fixed an issue with restricting client from AI when using Halo's connection method

2.224.12.220.212.208.131#1116525

Fixed an issue with being unable to save holiday type allowances

2.224.12.220.212.208.131#1116350

Fixed an issue with Holiday allowances not updating on agent profile

2.224.12.220.212.208.131#1114963

Fixed an issue with updating Asset Change History values

2.224.12.220.212.208.131#1113364

Fixed an issue with posting actions through the background service

2.224.12.220.212.208.131#1109494

Fixed an issue with AI insights when using Opensearch

2.224.12.220.212.208.131#1103413

Resolve an open connection error on ticket actions.

2.224.12.220.212.208.131#1098514

Fixed an issue with KB articles showing in search results incorrectly.

2.224.12.220.212.208.131#1097724

Fixed an issue with the latest note displayed against approvals

2.224.12.220.212.208.131#1087232

Fixed an issue preventing the 'Convert this Prospect to a Customer' button from showing on a prospect opportunity.

2.224.12.220.212.208.131#1086686

Language pack improvements

2.224.12.220.212.208.131#1075289

Fixed an issue with clearing trial data

2.224.12.220.212.208.131#1066205

Fixed an error when saving entities that use criteria groups, e.g. when modifying the field list of a ticket type

2.224.12.220.222.208.131#1131641

Charge Rate amounts will now allow 3 decimal places

2.224.12.220.312.208.131#1139239

Fixed a minor language pack issue on FAQ Lists

2.224.12.220.312.208.131#1137956

Fixed custom table rows being cleared when applying a ticket template

2.224.12.220.312.208.131#1135377

Fixed an issue where Sales Orders wouldn't display in Ready for Invoicing

2.224.12.220.312.208.131#1133377

Fix error adding restrictions when editing roles

2.224.12.220.312.208.131#1132053

Resolved an error importing Subscriptions from the ALSO integration when using the in-application import

2.224.12.220.312.208.131#1131971

Resolved an issue with Automated Tickets creating each day for an entity when a Ticket Rule is applied on creation that applies a template to the Ticket

2.224.12.220.312.208.131#1131944

Fixed default values not applying when adding a new row to a custom table

2.224.12.220.312.208.131#1131594

Minor change to allow update of Action level Deferred Revenue fields

2.224.12.220.312.208.131#1130109

Resolved an issue with an additional minute showing for a prepay action when the balance is exceeded by one minute

2.224.12.220.312.208.131#1130078

Resolved an issue with only the first 50 Contracts loading when creating Ticket Rule criteria records

2.224.12.220.312.208.131#1129758

Resolved an issue relating to using Xero and Items with a blank Purchase Account, when creating the Item in Xero

2.224.12.220.312.208.131#1129658

Top Level changes to Customer records are now audited

2.224.12.220.312.208.131#1129624

Resolved a floating point calculation issue regarding Prepay/Contract calculations

2.224.12.220.312.208.131#1128480

Fixed the ITIL Type field not being updated when a rule changes ticket type

2.224.12.220.312.208.131#1127177

Fixed a rare rounding issue on invoice $-variables

2.224.12.220.312.208.131#1126202

Updated Budget Type guide link

2.224.12.220.312.208.131#1125781

Fixed an issue where field value restrictions were not applied correctly to the action level charge type field

2.224.12.220.312.208.131#1119329

Minor language pack fix

2.224.12.220.322.208.131#1144396

Resolved an issue with the V1 version of the Giacom integration importing Customer records when it is configured not to

2.224.12.220.322.208.131#1141838

Fixed an issue getting PagerDuty mappings

2.224.12.220.362.208.133#1170042

Resolved an issue with Device/Asset imports processing via the Integrator when not enabled in the Integration but the Asset/Devices option is selected for the "Entities to import"

2.224.12.220.412.208.141#1146678

Fixed webhook/runbook logs not being automatically deleted

2.224.12.220.412.208.141#1145623

Resolved an issue with mappings for specific fields in the Sage Intacct Integration failing

2.224.12.220.412.208.141#1142907

Fixed a minor issue with database lookup automation logs

2.224.12.220.412.208.141#1142224

Options have been added to the Avalara entity list so that Credit Notes and Bills can be excluded/included

Needs configuration

2.224.12.220.412.208.141#1142138

Resolved an issue that stops Downpayment Invoices from being created when using the configuration to only allow Sales Orders to be invoiced once consigned

2.224.12.220.412.208.141#1141840

Resolved an error sending SMS using Twillio causing Action SMS to fail to send

2.224.12.220.412.208.141#1141787

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

2.224.12.220.412.208.141#1141670

Resolved an issue with an error thrown when loading Quickbooks Terms where a term as a percentage applied.

2.224.12.220.412.208.141#1140737

Fixed an issue retrieving remote session teams

2.224.12.220.422.208.141#1170071

Added optional debug logs when retrieving action field lists

2.224.12.220.422.208.141#1167425

2.208

Internal or maintenance work with no directly usable changeAddressed a .NET vulnerabilityPlatform & databaseSecurity2.212.62.208.712.196.124#1081848

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Sales Order Configuration so that a specific Status can be set once all Items on the Sales Order are consignedSales & purchasing·Stock & inventoryNeeds configuration2.208.1#1034330

Improvement — an existing feature extended, adjusted or polishedThe setting "Tickets with the default Organisation/Site must be moved before working on the Ticket" can now be overridden at Ticket Type levelTickets·Users & customersNeeds configuration2.208.1#1033540

Improvement — an existing feature extended, adjusted or polishedMinor changes to the SentinelOne Alert creation functionalityIntegrations & sync·SentinelOne2.208.1#1031199

Improvement — an existing feature extended, adjusted or polishedAllowed checkbox fields to be mapped from an email ruleWorkflows & automation2.208.1#1030025

New feature — a capability that did not exist before"Do not disturb" mode for Halo notificationsNotificationsNeeds configuration2.208.1#1028655

New feature — a capability that did not exist beforeAdded Canned Text Shortcuts for ChatChat2.208.1#1024945

Improvement — an existing feature extended, adjusted or polishedReport display improvement when using customised table htmlDashboards & reporting2.208.1#1024326

Improvement — an existing feature extended, adjusted or polishedMultiple changes to available $ variablesNotifications2.208.1#1023687

New feature — a capability that did not exist beforeAdded the setting 'Automatically create Change Advise Boards from Teams' to Approval Process settingsApprovals·Integrations & sync·Microsoft TeamsNeeds configuration2.208.1#1023311

Improvement — an existing feature extended, adjusted or polishedA setting has been added to the QuickBooks Integrations setup so that a Closed Date can be entered.Integrations & sync·Billing & invoicing·QuickBooksNeeds configuration2.208.1#1022558

Improvement — an existing feature extended, adjusted or polishedA setting has been added to enable down payment functionality on sales ordersSales & purchasingNeeds configuration2.208.4#1041755

Bug fix — something was broken and now worksInvoice line quantity will no longer be updated by submitting meter readings if the line is not a meter. Billing & invoicing2.210.12.208.21#1044988

Bug fix — something was broken and now worksFixed some minor issues with various accounts integrationsIntegrations & sync2.210.22.208.43#1057148

Internal or maintenance work with no directly usable changeMinor fixes/improvements to the IT Glue integration and Dynamics Business Central integrationsIntegrations & sync·IT Glue·Dynamics Business Central2.210.32.208.53#1058555

Improvement — an existing feature extended, adjusted or polishedMinor changes to the date dependency layout on a projectProjects·User interface2.212.12.208.61#1060383

Improvement — an existing feature extended, adjusted or polishedAdded Active as an available column for Custom Asset Column ProfilesAssets & CMDB2.212.12.208.61#1057099

Bug fix — something was broken and now worksFixed several issues surrounding multi-currencyBilling & invoicing2.212.12.208.61#1055052

Bug fix — something was broken and now worksFixed further issues with the new currency settingsBilling & invoicing2.212.22.208.62#1069680

Improvement — an existing feature extended, adjusted or polishedMultiple changes to downpayments/deferred revenue functionalityBilling & invoicing2.212.22.208.63#1069924

Bug fix — something was broken and now worksFixed issues with the Addigy integrationIntegrations & sync·Addigy2.214.42.208.78#1084237

Internal or maintenance work with no directly usable changeEnabling IronPDF loggingPlatform & database2.220.52.208.114#1124698

Bug fix — something was broken and now worksFixed an issue where composite PDF generation would throw an error despite having permissions to do soDashboards & reporting2.214.12.208.91#1078027

Bug fix — something was broken and now worksResolved an issue with Primary Service restrictions failing to apply when using an Action.Tickets·Service catalogue2.214.12.208.91#1074609

Internal or maintenance work with no directly usable changeAdding debug trace logging to load balance calculationsTickets·Agents & teams2.218.12.208.111#1099845

Internal or maintenance work with no directly usable change
Security
2.212.62.208.712.196.124#1081848

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.1#1034330

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.1#1033540

Improvement — an existing feature extended, adjusted or polished
2.208.1#1031199

Improvement — an existing feature extended, adjusted or polished
2.208.1#1030025

New feature — a capability that did not exist before
Needs configuration
2.208.1#1028655

New feature — a capability that did not exist before
2.208.1#1024945

Improvement — an existing feature extended, adjusted or polished
2.208.1#1024326

Improvement — an existing feature extended, adjusted or polished
2.208.1#1023687

New feature — a capability that did not exist before
Needs configuration
2.208.1#1023311

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.1#1022558

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.208.4#1041755

Bug fix — something was broken and now works
2.210.12.208.21#1044988

Bug fix — something was broken and now works
2.210.22.208.43#1057148

Internal or maintenance work with no directly usable change
2.210.32.208.53#1058555

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1060383

Improvement — an existing feature extended, adjusted or polished
2.212.12.208.61#1057099

Bug fix — something was broken and now works
2.212.12.208.61#1055052

Bug fix — something was broken and now works
2.212.22.208.62#1069680

Improvement — an existing feature extended, adjusted or polished
2.212.22.208.63#1069924

Bug fix — something was broken and now works
2.214.42.208.78#1084237

Internal or maintenance work with no directly usable change
2.220.52.208.114#1124698

Bug fix — something was broken and now works
2.214.12.208.91#1078027

Bug fix — something was broken and now works
2.214.12.208.91#1074609

Internal or maintenance work with no directly usable change
2.218.12.208.111#1099845