2.202
New feature — a capability that did not exist before2.202.1#858451
New feature — a capability that did not exist before2.202.1#774868
New feature — a capability that did not exist before2.202.1#737254
New feature — a capability that did not exist before2.202.1#737251
Internal or maintenance work with no directly usable change
Temporarily disabled some new additional SAML login validation
Security
2.202.12.196.58#997112
Bug fix — something was broken and now works
Fixed an issue upgrading to 2.196
2.202.22.196.59#998297
Bug fix — something was broken and now works
Fixed issue where change clash warnings appeared incorrectly
2.202.22.196.60#997056
Bug fix — something was broken and now works
Fixed an issue with not being able to add attachments on actions
2.202.22.196.74#1000209
Bug fix — something was broken and now works
Fixed an issue preventing Pax8 from syncing with the integrator
2.202.22.196.74#998094
Bug fix — something was broken and now works
Fixed an issue with agent notifications not working due to the agent client access
2.202.32.196.76#1002207
Bug fix — something was broken and now works
Fixed an issue refreshing agent presence subscriptions
2.202.22.196.76#1000911
Bug fix — something was broken and now works
Fixed a rare migration step issue during upgrades
2.202.22.196.76#1000688
Bug fix — something was broken and now works
Fixed an issue with duplicate assets when importing through Jamf
2.202.22.196.76#960692
Bug fix — something was broken and now works
Fixed an issue with $ variables on some billing entities not displaying correctly in some cases
2.202.52.196.78#1002772
Bug fix — something was broken and now works
Fix an issue with saving S3 attachments in specific regions.
2.202.72.196.83#1007590
Bug fix — something was broken and now works
Fixed an appointment scan error when using comma time separator
2.202.92.196.84#1006195
Bug fix — something was broken and now works
Fixed a "Failed to generate PDF error" if the session cookie is large and Enable session ID cookie validation is enabled
2.202.92.196.84#1004927
Bug fix — something was broken and now works
Fixed an issue with criteria causing other entities to fail to load in some very rare cases
2.202.92.196.84#1001055
Bug fix — something was broken and now works
Fixed an issue with setting Related Services on a Ticket
2.202.92.196.84#1000752
Bug fix — something was broken and now works
Fixed an issue with the rich text editor
2.202.92.196.84#999846
Bug fix — something was broken and now works
Fixed an issue with filtering sales orders based on top level
2.202.92.196.84#998019
Bug fix — something was broken and now works
Fix an issue with S3 attachments when using the Twilio Whatsapp integration
2.202.92.196.84#995536
Bug fix — something was broken and now works
Fixed an issue with prepending PDFs to templates when using Amazon S3 attachments.
2.202.92.196.84#990572
Bug fix — something was broken and now works
Fixed the Sherweb integration incorrectly deactivating subscriptions on the integrator
2.202.92.196.84#954353
Bug fix — something was broken and now works
Resolved an issue with Meter Readings having the price incorrectly set when there are no meter tiers enabled
2.202.102.196.85#1018418
Bug fix — something was broken and now works
Fixed a pagination issue with importing Google Workspace customers
2.202.102.196.85#998216
New feature — a capability that did not exist before
Added the option to only allow users with verified email addresses to sign in via Google and Okta SSO
Needs configurationSecurity
2.202.112.196.86#1018676
New feature — a capability that did not exist beforeNeeds configurationSecurity2.202.112.196.86#1018295
Needs configurationSecurity
Improvement — an existing feature extended, adjusted or polished
Added additional security checks to the security page
Security
2.202.122.196.87#1019381
Bug fix — something was broken and now works
Resolved an issue with updating Periodic Meter quantity to a value lower than an existing unbilled quantity causing the quantity to be set to 0
2.202.122.196.87#1012259
Improvement — an existing feature extended, adjusted or polished
Additional error handling has been added to the Quote/Order sending action
2.202.1#997236
Improvement — an existing feature extended, adjusted or polished
Invoices created automatically for Recurring Invoices will display "System" in the Created By property
2.202.1#996899
Bug fix — something was broken and now works
Resolved an issue with the Customer level option for "Recalculate Billing" causing recalculation for other Customer records
2.202.12.196.81#996805
Bug fix — something was broken and now works
Fixed a minor spelling issue when viewing device change records
2.202.12.196.81#996580
Bug fix — something was broken and now works
Fixed an issue with uploading a new item logo
2.202.1#996512
Bug fix — something was broken and now works
Resolved an issue with the Auvik Integration failing to report Unauthorized errors when importing Devices with the Halo Integrator
2.202.1#996373
Bug fix — something was broken and now works
Fixed an issue with translating address line 5
2.202.1#996365
Bug fix — something was broken and now works
When deleting Tickets/Opportunities and using permanent deletion the associated Quotes/Sales Orders/Purchase Orders will be correctly deleted
2.202.1#996314
Bug fix — something was broken and now works
Fixed an issue with saving custom fields when text custom fields are too long
2.202.1#996256
Bug fix — something was broken and now works
Resolved an issue with updates from the Sales Mailbox feature failing to correctly update the Status using the Opportunity Type setting for "Status after User update"
2.202.1#995902
Bug fix — something was broken and now works
Resolved an issue with Dynamic (SQL or Integration) Custom Fields Values failing to populate when using a Custom Field on a Custom Table on an Anonymous Action form
2.202.1#995783
Improvement — an existing feature extended, adjusted or polished
The Item/Product SKU will now show on the Item selection when Consigning and Invoicing lines from a Sales Order
2.202.1#995688
Bug fix — something was broken and now works
Fixed an issue with the pax8 integration getting errors on new tenants in some cases
2.202.12.196.81#995588
Improvement — an existing feature extended, adjusted or polished
The Quotes lists on a Ticket/Opportunity will now display the Status next to the Quote
2.202.1#995213
Bug fix — something was broken and now works
Fixed an issue with cloning workflows when there were steps containing rules
2.202.12.196.81#995115
Improvement — an existing feature extended, adjusted or polished2.202.1#995107
Bug fix — something was broken and now works
Fixed an issue with importing Azure DevOps projects
2.202.12.196.81#995055
Bug fix — something was broken and now works
Fixed an issue where Resource Booking timezone selection wouldn't include DST
2.202.12.196.81#995011
Bug fix — something was broken and now works2.202.12.196.81#994941
Bug fix — something was broken and now works
Fixed an issue setting custom field values when tickets are generated from Ninja alert webhooks.
2.202.12.196.81#994905
Internal or maintenance work with no directly usable changePerformance2.202.1#994903
Performance
Bug fix — something was broken and now works
Fixed a minor language pack issue
2.202.12.196.81#994735
Improvement — an existing feature extended, adjusted or polished
It is now possible to choose the Site when creating the Contract Schedule Plan
2.202.1#994671
Bug fix — something was broken and now works
The ConnectWise Control/Screenconnect Remote URL will now include /Guest at the end of the base URL to resolve an issue with on premise instances
2.202.1#994670
New feature — a capability that did not exist beforeNeeds configuration2.202.1#994375
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with determining if a ticket was logged out of hours
2.202.1#994246
Internal or maintenance work with no directly usable change
Minor error handling improvements to the NinjaOne integration
2.202.1#994093
Bug fix — something was broken and now works
Fixed an issue with the combined team/agent dropdown when using unrestricted agent visibility setting
2.202.1#994020
Improvement — an existing feature extended, adjusted or polished2.202.1#993941
Improvement — an existing feature extended, adjusted or polished
When Azure Email processing encounters a "Gateway timeout - Too many retries" error the logged event will be informational and not critical
2.202.1#993926
Bug fix — something was broken and now works
Resolved a UI issue that caused the Mail Configuration Menus to appear disabled
2.202.12.196.81#993878
Bug fix — something was broken and now works
Fixed an issue with the external invoice number not being available on custom invoice columns and with incorrect sorting in some cases
2.202.12.196.81#993854
Bug fix — something was broken and now works
Fixed an issue where query builder reports could return an invalid syntax error when using custom fields
2.202.12.196.81#993793
Bug fix — something was broken and now works
Fixed an issue where writing to the cache would fail for one particular cache
2.202.12.196.81#993765
Bug fix — something was broken and now works
Fixed an issue with quote imports not importing tax in some cases
2.202.1#993730
Improvement — an existing feature extended, adjusted or polished
When using the Domotz integration a button will show to open the asset in Domotz on the device in Halo. Agents must be imported from Domotz for this to function.
Needs configuration
2.202.1#993236
Improvement — an existing feature extended, adjusted or polished
When adding new lines to Recurring Invoices and the Date Added is in the current period then Pro-rata will be added and the line Quantity will be changed to 0
2.202.1#993002
Bug fix — something was broken and now works
Resolved an issue with appointments that are all day (or projects) causing the calendar header row to overflow and cause misaligned appointments to display
2.202.1#992881
Bug fix — something was broken and now works
Fixed an issue where the items tab would still be visible on an asset despite the items module not being enabled
2.202.1#992804
Bug fix — something was broken and now works
Fixed an issue with viewing department records in My Config
2.202.12.196.81#992785
Bug fix — something was broken and now works
Fixed an issue with $-INVOICEDISCOUNTTOTAL and $-INVOICEDISCOUNTPERCENT
2.202.12.196.81#992387
Bug fix — something was broken and now works
Fixed an issue with agent signature not loading in agent preferences for non-admin agents
2.202.1#992070
Internal or maintenance work with no directly usable change
Additional logging and error handling has been added to the Sage 50 Integration
2.202.1#991983
Bug fix — something was broken and now works
Resolved an error saving Field Value visibility on Ticket Type Field List Groups
2.202.1#991972
Bug fix — something was broken and now works
Resolved an error failing to show the correct message when using the Invoice screen and the Save process fails Invoice validation
2.202.1#991959
Bug fix — something was broken and now works
Fixed an issue when trying to add or edit stock bins
2.202.1#991882
Bug fix — something was broken and now works
Fixed an issue with $-AREA variable not resolving on asset custom tabs
2.202.12.196.81#991869
Improvement — an existing feature extended, adjusted or polished
Pro-rata will now be included on an Invoice if the Pro-rata date is before the end of the Invoice bill period
2.202.12.196.81#991793
Improvement — an existing feature extended, adjusted or polished
Minor improvement to the setting label for notification popups
2.202.1#991553
Bug fix — something was broken and now works
Resolved an issue with the additional line option being mandatory when creating an Invoice from Sales Order lines
2.202.12.196.81#991499
Bug fix — something was broken and now works
Fixed an issue with deleting Entra ID connections
2.202.12.196.81#990940
Bug fix — something was broken and now works
Fixed an issue with receiving New Relic alerts
2.202.12.196.81#990836
New feature — a capability that did not exist before
The parameter filetype_filter can be used in the URL of a request to return only Tickets with attachments that match the filetype passed
2.202.1#990835
Bug fix — something was broken and now works
Fixed an issue with licence variables not always populating when creating from a billing run with quantity calculated lines
2.202.12.196.81#990831
Bug fix — something was broken and now works
Fixed an issue with using the same button names within action groups
2.202.1#990820
Improvement — an existing feature extended, adjusted or polished
Improved formatting on notes from ServiceNow webhooks
2.202.12.196.81#990669
Bug fix — something was broken and now works
Fixed data type issues in Swagger and removed duplicate parameters
2.202.1#990627
Bug fix — something was broken and now works
Fixed an issue where dragging and dropping child tickets would not reassign them
2.202.1#990327
Bug fix — something was broken and now works
Fixed an issue with agent resource booking API-only agents
2.202.1#990291
Bug fix — something was broken and now works
Resolved an issue with using Sub Event Time Entry (Start and End times) failing to set the Action Date correctly
2.202.12.196.81#990266
Improvement — an existing feature extended, adjusted or polished
The Kanban view on the self service portal will now show 100 Tickets by default
2.202.1#990052
Improvement — an existing feature extended, adjusted or polished
The Asset/Device deletion validation has been changed to allow for delete if the Asset is reserved on a Sales Order Line that has no reservations required
2.202.1#990009
Bug fix — something was broken and now works
Fixed an issue with S3 attachments not opening correctly in the browser window.
2.202.12.196.81#989990
Bug fix — something was broken and now works
Resolved an issue where supplier updates were adding actions to tickets even when the supplier module was disabled.
2.202.1#989695
Bug fix — something was broken and now works
Resolved an issue with completing an appointment causing an update to be triggered in the Exchange/Microsoft calendar integration
2.202.12.196.81#989440
Bug fix — something was broken and now works
Fixed an issue with using not responding when prompted alongside action groups
2.202.1#989407
Bug fix — something was broken and now works
Fixed an issue with 404 errors when creating new IT Glue Contacts in some cases
2.202.12.196.81#989376
Bug fix — something was broken and now works
Fixed an issue with the 'Is not equal to' criteria in runbooks
2.202.12.196.81#989261
Bug fix — something was broken and now works
Fixed a rare issue with empty fields being visible on the portal when configured as hidden if empty
2.202.12.196.81#989168
Improvement — an existing feature extended, adjusted or polished
Added asset tag as an asset matching field for the Snow integration
2.202.1#989147
Bug fix — something was broken and now works
Fixed an issue with starting an approval using the related service(s) compliance owner
2.202.12.196.81#989103
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.202.1#989070
Needs configuration
New feature — a capability that did not exist before2.202.1#988973
Bug fix — something was broken and now works
Fixed a minor display issue with custom fields on the portal asset table
2.202.1#988920
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the Sales Order Configuration to only allow Sales Orders to be Invoiced once all lines are consigned
Needs configuration
2.202.1#988825
Improvement — an existing feature extended, adjusted or polished
An index has been added to improve performance of calculating Contract balance
Performance
2.202.1#988814
Bug fix — something was broken and now works
Fixed an issue with multi-currency unit tax rounding not working as intended
2.202.12.196.81#988809
Bug fix — something was broken and now works
Fixed an issue with appointment mentions
2.202.12.196.81#988339
Improvement — an existing feature extended, adjusted or polished
Revising a Quote that has lines generated from importing an Ingram Micro Quote will now also move the links to the Lines onto the new Quote
2.202.1#988174
Improvement — an existing feature extended, adjusted or polished
When using the setting for "Mark emails from different domains other than the end User's domain as private", the email addresses in the To and CC fields from the Ticket will also be considered and if matched to the sender domain then not marked as private.
2.202.1#988157
Improvement — an existing feature extended, adjusted or polished
Added config push/pull cut off date validation to prevent future dates from being chosen.
2.202.1#987971
Bug fix — something was broken and now works
Fixed an issue where line breaks where not always shown in virtual agent responses.
2.202.1#987848
Bug fix — something was broken and now works
Fix pro-rata date issues
2.202.12.196.81#987801
Bug fix — something was broken and now works
Fixed an issue with tickets moving to the final step of their workflow when closed via an automation
2.202.1#987573
Bug fix — something was broken and now works
Fixed an issue where moving a reserved asset to a different site or stock location would not update sales orders that have the asset reserved.
2.202.12.196.81#987359
Bug fix — something was broken and now works
Fixed an issue with the 'Do not allow editing status field on Asset details screen' setting.
2.202.12.196.81#987212
Improvement — an existing feature extended, adjusted or polished
Customers can now be excluded from Avalara transactions by using the "Do not use" option for the Customer's Avalara Tenant
Needs configuration
2.202.1#986366
Bug fix — something was broken and now works
Fixed an issue with searching for services when allowing services to be in multiple categories
2.202.12.196.81#986150
Bug fix — something was broken and now works
Fixed an issue with change management across three or more instances
2.202.12.196.81#986137
Bug fix — something was broken and now works
Resolved an IT Glue integration issue with the Asset Tag failing to import correctly when using the in application import
2.202.12.196.81#985876
Bug fix — something was broken and now works
Resolved an issue with the Import of IT Glue Assets using the UI failing to correctly set the IT Glue URL
2.202.12.196.81#985875
Bug fix — something was broken and now works
Fixed an issue with appointment status scan not including all day appointments
2.202.1#983252
Improvement — an existing feature extended, adjusted or polished
Added Ticket Source as a dynamic field visibility criteria on Ticket Types
Needs configuration
2.202.1#983247
Bug fix — something was broken and now works
Fixed an issue with opening the organisational chart within a department
2.202.1#982838
Bug fix — something was broken and now works
Fixed some issues with user deletion and anonymization.
Security
2.202.12.196.81#982498
Improvement — an existing feature extended, adjusted or polished
Added hint to CORS Whiteliest setting
2.202.1#982191
Bug fix — something was broken and now works
Fixed an issue with the Entra ID user field mappings within site mappings
2.202.1#981482
Bug fix — something was broken and now works
Fixed an issue with using a data source that applies the agent's permissions
2.202.12.196.81#981167
Bug fix — something was broken and now works
Fixed an issue with using SQL reserved characters in a KB search
2.202.12.196.81#980826
Improvement — an existing feature extended, adjusted or polished
Added support for NTLM, Authenticate auth types for EWS incoming mail.
2.202.1#979508
Improvement — an existing feature extended, adjusted or polishedPerformanceNeeds configuration2.202.1#978622
PerformanceNeeds configuration
New feature — a capability that did not exist before2.202.1#978561
New feature — a capability that did not exist before2.202.1#976929
Bug fix — something was broken and now works
Fixed an issue with linking recurring/scheduled appointments with tickets
2.202.12.196.81#976468
New feature — a capability that did not exist before2.202.1#974901
Improvement — an existing feature extended, adjusted or polished
When importing Accounts using Microsoft Dynamics 365, Address Line 2 and Address Line 3 will now be appended to Address Line 1
2.202.12.196.81#974840
Bug fix — something was broken and now works
Fixed an issue where items issued on a new service ticket may not be correctly saved
2.202.12.196.81#974743
Improvement — an existing feature extended, adjusted or polished
Improved the Freshdesk Ticket Migration so the "Closed By" field now correctly reflects the assigned Agent instead of the importer
2.202.1#971946
Improvement — an existing feature extended, adjusted or polished
Added the ability to re-import Ticket Type, Teams and Agents and Tag data when running the Freshdesk migration on already imported Tickets
2.202.1#970966
Bug fix — something was broken and now works
Fixed an issue where Bi-Weekly Schedules could generate irregularly
2.202.12.196.81#962412
Improvement — an existing feature extended, adjusted or polished
Added access control to Asset Fields
Needs configuration
2.202.1#961575
Bug fix — something was broken and now works
Fixed an issue when sending out service subscriber emails
2.202.12.196.81#958043
Bug fix — something was broken and now works
Fixed a UTC issue with invoice due dates when using QuickBooks invoice terms
2.202.12.196.81#955335
Improvement — an existing feature extended, adjusted or polished
Added an option to make a hidden checkbox mandatory when Agents are logging Tickets
Needs configuration
2.202.1#954190
Bug fix — something was broken and now works
Fixed an issue with special characters in emails sent out via the Google mailbox connection method.
2.202.12.196.81#952515
Bug fix — something was broken and now works
Resolved an issue with the Sage 50 integration failing to export invoices for specific customer records due to an issue with the phone number.
2.202.1#951572
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.202.1#949443
Needs configuration
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.202.1#948936
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.202.1#935599
Bug fix — something was broken and now works
Fixed an issue where changing the meter type or pricing method would not recalculate the quantity/price until a new reading was added.
2.202.12.196.81#934087
Bug fix — something was broken and now works
Resolved an issue where editing and creating Holidays can apply a daylight-saving adjustment to the time that is saved
2.202.1#923359
Improvement — an existing feature extended, adjusted or polished2.202.1#921318
Improvement — an existing feature extended, adjusted or polished2.202.1#908999
Improvement — an existing feature extended, adjusted or polished
Added Email rules to configuration change tracking
2.202.1#883433
Bug fix — something was broken and now works
Fixed an issue where duplicate emails could be sent when creating invoices from a recurring invoice
2.202.12.196.81#882145
Improvement — an existing feature extended, adjusted or polished
Mapped Sherweb subscription recurring fees to selling price instead of purchase price
2.202.12.196.81#859058
Improvement — an existing feature extended, adjusted or polished
Added access control to Software Products
Needs configuration
2.202.1#840072
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.202.1#828287
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where Quotation Line dollar variables wouldn't populate after signing
2.202.12.196.81#819595
New feature — a capability that did not exist beforeNeeds configuration2.202.1#817350
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added advanced settings per ticket type to disable the problem/resolution finder for agents and users
Needs configuration
2.202.1#795561
Improvement — an existing feature extended, adjusted or polished
When Devices are made inactive using the Intune and Connectwise Automate Integrations, due to be removed, the 3rd party identifier field will also be cleared
2.202.1#781260
New feature — a capability that did not exist before2.202.1#768823
Bug fix — something was broken and now works
Resolved an issue with manually adding Pro-rata failing to automatically set the price using the start date of the next period
2.202.1#744045
Improvement — an existing feature extended, adjusted or polished2.202.1#737247
New feature — a capability that did not exist before2.202.1#735577
Improvement — an existing feature extended, adjusted or polished2.202.1#650351
Bug fix — something was broken and now works
Fixed an issue with some attachments opening in a browser when manually selecting download.
2.202.2#1002926
Bug fix — something was broken and now works
Fixed a minor UI issue when deleting an email rule
2.202.2#1001914
Bug fix — something was broken and now works
Fixed an issue with the client credentials authentication method for the Jamf integration
2.202.2#1000915
Bug fix — something was broken and now works
Fixed an issue with the items issued catalogue on the portal displaying poorl in dark mode
2.202.22.196.81#1000762
Bug fix — something was broken and now works
Fixed an issue with Active Directory not authorising correctly when syncing via the UI
2.202.22.196.81#1000325
Bug fix — something was broken and now works
Fixed an issue with assets imported via xls not setting asset fields correctly when an asset template is applied
2.202.2#998562
Bug fix — something was broken and now works
Fixed an issue with Opensearch searching
2.202.3#1004263
Improvement — an existing feature extended, adjusted or polished
Added auditing for edits in Agent Cost Tracking table
2.202.3#1004247
Bug fix — something was broken and now works
Fixed date import issue in 'Software Licences/Subscriptions' type SQL import integration
2.202.3#1004211
Bug fix — something was broken and now works
Fixed an issue with report counter widgets displaying ? instead of 0
2.202.3#999547
Bug fix — something was broken and now works
Fixed the client not being updated when changing the user of a ticket when "Allow a Tickets Customer and Site to be different to the End-Users Customer and Site" is enabled
2.202.32.196.81#996309
Bug fix — something was broken and now works
Fixed an issue with default items not being used for MYOB when syncing an invoice
2.202.42.196.81#1006160
Internal or maintenance work with no directly usable change
Reverted change related to ticket type-click restrictions (#977037)
2.202.4#1006151
Bug fix — something was broken and now works
Fixed an issue when trying to load a new ticket form on the portal when the ticket type is set to Allow all Organisations
2.202.4#1005065
Bug fix — something was broken and now works
Fixed an issue with Freshdesk Ticket Migration relating to fetching from last update date
2.202.6#1007830
Bug fix — something was broken and now works
Fixed an issue with approvals on the portal
2.202.7#1007905
Bug fix — something was broken and now works
Fixed an issue with services being visible to users incorrectly
2.202.7#1006544
Bug fix — something was broken and now works
Resolved an issue with the $-PERIODSTARTDATE and $-PERIODENDDATE incorrectly populating
2.202.8#1011817
Bug fix — something was broken and now works
Fixed an issue with the list of agents in a department not loading
2.202.9#1012195