2.200
New feature — a capability that did not exist before2.200.1#835673
New feature — a capability that did not exist before
Added the ability to create Tickets through Tanium webhooks
2.200.1#789239
New feature — a capability that did not exist before2.200.1#289098
Bug fix — something was broken and now works
Fixed issues with migrating dynamic field visibility
2.200.32.196.562.184.124#992152
Bug fix — something was broken and now works
Fixed a time zone issue with the config push/pull cut off date.
2.200.32.196.562.184.124#980870
Bug fix — something was broken and now works
Fixed a rare issue in the upgrader where a migration was done incorrectly
2.200.62.196.57#995192
Bug fix — something was broken and now works
Fixed an issue locating the signing certificate in the SAML integration
2.200.62.196.57#993014
Bug fix — something was broken and now works
Fixed an issue where Pax8 Customer mappings would duplicate when running the integrator
2.200.102.196.74#997095
Bug fix — something was broken and now works
Fixed an issue setting the JAMF ID on devices
2.200.112.196.75#1001090
Bug fix — something was broken and now works
Fixed an issue setting the urgency of a ticket from a ServiceNow webhook
2.200.1#989017
Improvement — an existing feature extended, adjusted or polished2.200.1#988453
Internal or maintenance work with no directly usable change
Minor backend improvements to the WhatsApp integration
2.200.12.196.71#988239
Internal or maintenance work with no directly usable change
Minor backend improvements to the Shopify integration
2.200.12.196.71#988233
Internal or maintenance work with no directly usable change
Minor backend improvements to the Jira Confluence integration
2.200.12.196.71#988197
Internal or maintenance work with no directly usable change
Minor backend improvements to the VM Workspace One integration
2.200.12.196.71#988166
Internal or maintenance work with no directly usable change
Minor backend improvements to the Datoo Commerce integration
2.200.12.196.71#988115
Improvement — an existing feature extended, adjusted or polished
Using the "Save As" function for Configuration Areas such as Lists and Filter Profiles will give the option to copy the Access Control list
2.200.1#988092
Internal or maintenance work with no directly usable change
Minor backend improvements to the PRTG integration
2.200.12.196.71#988048
Improvement — an existing feature extended, adjusted or polished
Removed beta icon from client-side upload setting
2.200.12.196.71#988012
Internal or maintenance work with no directly usable change
Minor backend improvements to the Jira Software integration
2.200.12.196.71#988006
Internal or maintenance work with no directly usable change
Minor backend improvements to the Azure DevOps integration
2.200.12.196.71#987979
Bug fix — something was broken and now works
Fixed an issue with Azure Entra subscriptions imports matching incorrectly in some cases
2.200.12.196.71#987903
Bug fix — something was broken and now works
Fixed an issue when deleting assets that have a linked service
2.200.1#987674
Improvement — an existing feature extended, adjusted or polished
Devices will now be able to be deleted by non-admins (if they have the correct permissions) when the Device is not linked to a recurring Invoice with automatic quantity calculations
2.200.1#987600
Improvement — an existing feature extended, adjusted or polished
Improved the loading time for Recurring Invoice list when including the Invoice Lines by removing some data that is not required.
Performance
2.200.1#987595
Bug fix — something was broken and now works
Fixed an issue with the $-KBEDITEDBY and $-KBCREATEDBY dollar variables not resolving correctly when generating PDFs of KBs from the portal
2.200.1#987465
Bug fix — something was broken and now works
Resolved an issue with Actions that are merged triggering webhooks that are configured at Action level
2.200.12.196.71#986983
Bug fix — something was broken and now works
Fixed an issue with the comments field when approving/rejecting an approval process
2.200.12.196.71#986946
Improvement — an existing feature extended, adjusted or polished
When configuring an Action to send a webhook it is now possible to choose the trigger from "Create", "Create and edit" and "Create, edit and delete"
Needs configuration
2.200.1#986466
Improvement — an existing feature extended, adjusted or polished
Quickbooks Desktop Invoice Numbers can now be overridden by changing the Invoice Number in Halo before it is pushed to Quickbooks
2.200.1#986283
Improvement — an existing feature extended, adjusted or polished
The Forward action and System emails for Quotes/Invoices/Orders (not configured with an action) will be excluded from Email Threading.
2.200.1#986277
Improvement — an existing feature extended, adjusted or polished
Options have been added to the CSP Invoice lists to mark invoice records as billed and not billed
2.200.1#986195
Improvement — an existing feature extended, adjusted or polished
Language pack improvements
2.200.12.196.71#986100
Bug fix — something was broken and now works
Fixed an issue with hubspot deals not setting opportunity contact fields in some cases
2.200.12.196.71#986069
Bug fix — something was broken and now works
Fixed an issue with the knowledge base search in the problem resolution finder when logging a new ticket
2.200.12.196.71#985617
Bug fix — something was broken and now works
Fixed an issue with change collision detection showing unnecessary warnings
2.200.12.196.57#985589
Bug fix — something was broken and now works
Fixed an issue with syncing items to QuickBooks Online when the item inherits sales and expense accounts codes from its group
2.200.12.196.71#985456
Bug fix — something was broken and now works
Fixed new Sites defaulting to an invalid SLA if no global default is set
2.200.12.196.71#985411
Bug fix — something was broken and now works
Fixed a rare issue loading appointments
2.200.12.196.71#985398
Improvement — an existing feature extended, adjusted or polished2.200.1#985384
Bug fix — something was broken and now works
Splitting Azure Consumption data by subscription will now correctly split by child subscription/entitlement as expected.
2.200.1#985312
Bug fix — something was broken and now works
Fixed an issue with purchase currency not updating price instead of margin when updating the purchase currency rate in some cases
2.200.12.196.71#985299
Bug fix — something was broken and now works
Fixed an issue with grandchild tasks not inheriting its grandparent budget charge rate
2.200.12.196.71#985277
Bug fix — something was broken and now works
Resolved an issue with an Unauthorized error showing when attempting to start a chat from a Ticket that is not associated with the logged in User
2.200.1#985239
Improvement — an existing feature extended, adjusted or polished
When a User views a list of Approvals any private Actions will not be shown in the list
2.200.1#985222
Bug fix — something was broken and now works
Fixed an issue with removing attachments when cancelling an action
2.200.12.196.71#985188
Bug fix — something was broken and now works
Fixed an issue that prevented all items from appearing in the MYOB integration configuration
2.200.12.196.71#985126
Bug fix — something was broken and now works
Fixed a rare issue when reassigning tickets
2.200.12.196.71#985040
Improvement — an existing feature extended, adjusted or polished
Dollar variables have been added to the Variables list for Contract/Agreement Approval
2.200.1#984994
Improvement — an existing feature extended, adjusted or polished
Updated Halo logos on the login screen
2.200.1#984979
Improvement — an existing feature extended, adjusted or polished
Third Party ID String has been added as an available field to Column Profiles
2.200.1#984968
Internal or maintenance work with no directly usable change
Fixed an issue with the upgrader
2.200.12.196.71#984750
New feature — a capability that did not exist before
It is now possible to set an overriding price per currency on the Product/Item. This will be used on Quote/Orders/Invoices that are using the specified currency.
2.200.1#984653
Improvement — an existing feature extended, adjusted or polished
Guide link update for the quotation approvals config page
2.200.1#984522
Bug fix — something was broken and now works
Resolved an issue with a read only field only triggering a database lookup the first time it is updated
2.200.12.196.71#984469
Bug fix — something was broken and now works
Fixed the $-userid variable not working within dynamic SQL input fields within chat profiles
2.200.12.196.71#984432
Improvement — an existing feature extended, adjusted or polished
Added 'ITIL Ticket Type' and 'Ticket Type Group' to Ticket rule criteria
2.200.1#984404
Bug fix — something was broken and now works
Fixed an issue with setting the top level for new customers on the Pax8 integration configuration screen
2.200.12.196.71#984365
Bug fix — something was broken and now works
Fixed an issue which prevented the $-QUOTEITEM_TCS variable from rendering
2.200.12.196.71#984362
Bug fix — something was broken and now works
Resolved an issue with an error given when deleting workflows
2.200.12.196.71#984361
Improvement — an existing feature extended, adjusted or polished
Bing Spell Check integration is now fulfilled by AI as BingSearch API is being retired
2.200.12.196.71#984298
Bug fix — something was broken and now works
Fixed an issue with using brackets in team names in specific cases
2.200.1#984270
Bug fix — something was broken and now works
Fixed an issue where the Edit dropdown would disappear when attempting to bulk edit child tickets on small screens
2.200.1#984142
Improvement — an existing feature extended, adjusted or polished
A message can be configured at workflow step to show instead of the Ticket History/Actions list on a Ticket. Actions will still be able to be used so that you can progress from the current workflow step.
Needs configuration
2.200.1#983903
Bug fix — something was broken and now works
Fixed an issue where Zabbix wouldn't set alert priority if no SLA is set at ticket type level
2.200.12.196.71#983781
Improvement — an existing feature extended, adjusted or polished
The AreaRequestType table is now cached
Performance
2.200.1#983620
Internal or maintenance work with no directly usable change
Added identity column to devicechild table
2.200.1#983438
Improvement — an existing feature extended, adjusted or polished
Improved the error handling when sending an email to a distribution list using the Bcc method
2.200.12.196.71#983391
Improvement — an existing feature extended, adjusted or polished
Performance improvements when loading attachments
Performance
2.200.1#983338
Bug fix — something was broken and now works
Resolved an issue with using the Accept/Reject button on the Quote failing to register correctly against the Opportunity Approval Process
2.200.1#982698
Bug fix — something was broken and now works
Fixed an issue with the Active Directory (AD) server connection method always returning invalid credentials
2.200.12.196.71#982621
Improvement — an existing feature extended, adjusted or polished
Updated QuickBooks Online language packs and button
2.200.12.196.71#982373
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Invoice Approvals to allow the logged in Agent to self-approve if they are an Invoice Approver
Needs configuration
2.200.1#982224
Bug fix — something was broken and now works
Resolved an issue with adding Billing Period as a filter profile option for Ready For Invoicing
2.200.1#982202
Improvement — an existing feature extended, adjusted or polished
Prepay balances will now show as amount, when configured, on the Ticket details balance
2.200.1#982190
Internal or maintenance work with no directly usable change
Minor backend improvements to the Jamf integration
2.200.12.196.71#982168
Improvement — an existing feature extended, adjusted or polished
Opportunity Value and Profit have been added as Approval Process Criteria
2.200.1#981567
Bug fix — something was broken and now works
Resolved issues with the Tax Rules and Item Groups buttons in the Billing Configuration failing to load
2.200.1#981420
Bug fix — something was broken and now works
Fixed an issue where you could not use the checkboxes for allowed customers on ticket types
2.200.1#981279
Bug fix — something was broken and now works
Fixed an issue where dollar variables wouldn't be populated when sending a purchase order
2.200.12.196.71#981043
Internal or maintenance work with no directly usable change
Updated PDF generation component
2.200.1#980660
Improvement — an existing feature extended, adjusted or polished2.200.1#980596
Improvement — an existing feature extended, adjusted or polished2.200.1#980509
Internal or maintenance work with no directly usable change
The RequestTypeFieldRestriction table is now cached
Performance
2.200.1#980438
Bug fix — something was broken and now works
When using the Scheduler method for Appointment creation the Scheduler's appointment will no longer create an Action record on the associated Ticket
2.200.1#980380
Bug fix — something was broken and now works
Resolved an issue with using the Item Group sort sequence for Quotes incorrectly setting sort sequence for new Quotes
2.200.1#980375
Internal or maintenance work with no directly usable change2.200.1#980351
Bug fix — something was broken and now works
Fixed some minor UI issues with item bundles
2.200.1#980287
Improvement — an existing feature extended, adjusted or polished
A setting has been introduced to Configuration > Users > General Settings to make Accounts Email Address, First Name and Last Name mandatory during manual creation of Customers
Needs configuration
2.200.1#979956
Improvement — an existing feature extended, adjusted or polished
The $_userid variable used in custom fields populated by SQL queries will now use the user of the Ticket if the action is performed by a non-logged in session
2.200.1#979921
Improvement — an existing feature extended, adjusted or polished
When viewing Invoices on the Portal with Stripe enabled the Invoice Payment Status column will now show "Payment Pending" if the Invoice has payments with a status of Processing, Requires Action and Requires Confirmation
2.200.1#979716
Internal or maintenance work with no directly usable change
Additional Indexes have been implemented to improve performance with Tickets and Address data
Performance
2.200.1#979633
Bug fix — something was broken and now works
Fixed a performance issue loading 'My Tickets' on the portal
Performance
2.200.1#979624
Bug fix — something was broken and now works
Resolved an issue with Passportal imported data contain HTML encoded data
2.200.1#979585
Bug fix — something was broken and now works
Refactor of Ticket level rounding functions to improve performance and resolve a bug present when recalculating at Ticket
Performance
2.200.1#979553
Improvement — an existing feature extended, adjusted or polished
Licenses imported for Users with the CSP Integration will be able to be linked to Software Licenses at other Customer records using the Tenant ID
2.200.1#979388
Improvement — an existing feature extended, adjusted or polished
Added 'Is draft amendment' as an option for rule criteria
2.200.1#978652
Improvement — an existing feature extended, adjusted or polished
Added Facebook as a value that can be set when the source field is mapped in the Freshdesk Migration
2.200.1#978648
Bug fix — something was broken and now works
Fixed an issue with using multiple open in modal create new ticket actions in an action group
2.200.1#978584
Improvement — an existing feature extended, adjusted or polishedPerformance2.200.1#978571
Performance
Removed, retired or restricted going forward
The Change Sequence field has been removed from the Device and Site endpoints as it is no longer used
Breaking change
2.200.1#978553
Improvement — an existing feature extended, adjusted or polished
To include assigned license counts from the license endpoint, the parameter "include_license_usage=true" must now be used
Breaking change
2.200.1#978487
Internal or maintenance work with no directly usable changePerformance2.200.1#978460
Performance
Improvement — an existing feature extended, adjusted or polished
Using the "_novalidate" parameter allows the API to bypass Workflow validation when adding Actions
2.200.1#978128
Bug fix — something was broken and now works
Fixed an issue with data types for Swagger parameters
2.200.1#977954
Improvement — an existing feature extended, adjusted or polished2.200.1#977940
Improvement — an existing feature extended, adjusted or polished
The Item Supplier SKU will now show on Quotes and Orders if it is filled in
2.200.1#977928
Bug fix — something was broken and now works
Fixed an issue with $-USERNAME and $-USERPHONENUMBER variables not populating on Sales Order email templates
2.200.1#977741
Bug fix — something was broken and now works
Resolved an issue with Contract Schedules incorrectly taking the time of day into consideration for the creation of date
2.200.1#977376
Improvement — an existing feature extended, adjusted or polished
A variable has been added for creating feedback links that will only submit the feedback once the form on self service portal page has been submitted - $_CONFIRMFEEDBACK
2.200.1#977157
Bug fix — something was broken and now works
Fixed an issue where ticket variables wouldn't populate for appointment mentions
2.200.12.196.71#976647
New feature — a capability that did not exist before2.200.1#976145
Improvement — an existing feature extended, adjusted or polished
An additional option has been added to Opportunity Pipeline Stage default for "None"
Needs configuration
2.200.1#975939
Bug fix — something was broken and now works
Resolved an issue with CSP Consumption lines that fail to import due to long descriptions
2.200.1#975916
Improvement — an existing feature extended, adjusted or polished2.200.1#975881
New feature — a capability that did not exist before2.200.1#975816
Improvement — an existing feature extended, adjusted or polished
Updating the Level of a Priority will now update all existing Tickets with the same Level
Breaking change
2.200.1#975766
Improvement — an existing feature extended, adjusted or polished
The Project deliverables table will now show linked Recurring Invoice IDs
2.200.1#975764
Improvement — an existing feature extended, adjusted or polished
Ticket dashboard Asset list widgets now respect the "When clicking a linked Asset, display the relationship edit screen" setting
2.200.1#974486
Bug fix — something was broken and now works
Fixed an issue with uploading quote signatures
2.200.12.196.71#974468
Improvement — an existing feature extended, adjusted or polished
Improved performance when using many-to-many related tickets
Performance
2.200.1#974434
Improvement — an existing feature extended, adjusted or polished
Renamed Agent App Virtual Agents to Operations Agents
2.200.1#974346
New feature — a capability that did not exist before2.200.1#974256
Improvement — an existing feature extended, adjusted or polished
Added a “Get All Ticket Attachments” setting to the Freshdesk migration
Needs configuration
2.200.1#974053
Bug fix — something was broken and now works
Fixed custom field criteria not matching for supplier contract Automated Tickets
2.200.12.196.71#973633
Bug fix — something was broken and now works
Milestones with no time logged will now be included in Milestone Invoicing when configured to Invoice for completed Milestones as expected
2.200.1#973244
Improvement — an existing feature extended, adjusted or polished2.200.1#973039
Improvement — an existing feature extended, adjusted or polished
Added more links to other entities in Config from Ticket type allowed values tab, Workflows details, and Action details
2.200.1#973034
Improvement — an existing feature extended, adjusted or polished
AI Suggestion fields can now be hidden when empty
2.200.1#973012
Bug fix — something was broken and now works
Fixed an issue with the distribution members list not showing all users by default
2.200.12.196.71#972385
Improvement — an existing feature extended, adjusted or polished
Added the setting 'Disable anonymous reporting access' to reporting settings
Needs configuration
2.200.1#972033
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.200.1#971373
Needs configuration
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.200.1#970219
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Freshdesk Ticket Tag matching on incoming emails will now check a Tickets CC list along with the original end user's email address to consider a match to a migrated Ticket
2.200.1#970034
Bug fix — something was broken and now works
Fixed an issue with sending quotes to a different user than the quote user
2.200.12.196.71#968601
Improvement — an existing feature extended, adjusted or polished
A configuration option has been added to the Xero Integration so that Purchase Orders can be pushed to Xero using the selected currency and converted amount from Halo
Needs configuration
2.200.1#968522
Improvement — an existing feature extended, adjusted or polished
The End Date of an imported Subscription from the ALSO or West Coast Cloud integrations will now use the contract end date if there is no subscription end date
2.200.1#967742
Improvement — an existing feature extended, adjusted or polished
Added the field mapping 'Employee Type' to the Microsoft Entra ID integration
2.200.1#967409
Improvement — an existing feature extended, adjusted or polished
Added the setting 'Hide the Ticket Type selection on new Ticket screen' at action level
Needs configuration
2.200.1#965667
Improvement — an existing feature extended, adjusted or polished
Added 'Next Review Date' to the matched articles table
2.200.1#964894
Improvement — an existing feature extended, adjusted or polished2.200.1#964893
Improvement — an existing feature extended, adjusted or polished
Ticket Tags can now be used for rule criteria
2.200.1#964799
Improvement — an existing feature extended, adjusted or polished
Ticket Rule outcomes can now set User level Custom Fields
2.200.1#963641
Improvement — an existing feature extended, adjusted or polished
Added config tracking to lookup profiles
2.200.1#963628
Improvement — an existing feature extended, adjusted or polished
Improved a setting label for appointment types
2.200.12.196.71#962947
Improvement — an existing feature extended, adjusted or polished2.200.1#962496
Improvement — an existing feature extended, adjusted or polished
Added startdate and enddate query string parameters to the Feedback endpoint
2.200.1#961400
Improvement — an existing feature extended, adjusted or polished
When documents are created or updated moving forward, the "Last Updated" field will now display on documents and folders in list view
2.200.1#961148
New feature — a capability that did not exist before
It is now possible to enable the automatic creation of Products/Items and Recurring Invoice lines from Pax8 Subscriptions
Needs configuration
2.200.1#960452
Improvement — an existing feature extended, adjusted or polished
Added Client, Mailbox and End-User custom fields as Qualification Matching criteria
2.200.1#960337
Internal or maintenance work with no directly usable change
Performance improvement loading Report Chart and Report Counter dashboard widgets
Performance
2.200.1#960266
Improvement — an existing feature extended, adjusted or polished
Added 'Is Sensitive' as a Ticket rule criteria
Needs configuration
2.200.1#960078
Bug fix — something was broken and now works
Activity Feed records of the stand alone Send Email action are now linked to the Agent account of the sender
2.200.1#955089
Improvement — an existing feature extended, adjusted or polished
Dashboard name will now show in the page breadcrumb
2.200.1#954885
Improvement — an existing feature extended, adjusted or polished
The Customer Type field can now be displayed on the Ticket Details screen
2.200.1#954727
Improvement — an existing feature extended, adjusted or polished
Improvements to the way calendar access is managed in the Google Calendars integrations
2.200.12.196.71#953516
Bug fix — something was broken and now works
Fixed an issue using $ BESTARTICLEMATCHESJSON with AI Auto Response not populating URLS correctly
2.200.12.196.71#951192
New feature — a capability that did not exist before
Added an option to manually set email label when emails are deleted in Google Mailboxes
2.200.1#948608
New feature — a capability that did not exist before
Added the setting 'Clear the Supplier from Supplier Recall Actions' to ticket settings
Needs configuration
2.200.1#947898
Improvement — an existing feature extended, adjusted or polished2.200.1#937556
Improvement — an existing feature extended, adjusted or polished
When choosing to not create Scheduled Tickets or Reports on Holidays a Workdays selection will show so that only Holidays on that Workday are checked
2.200.1#937554
Improvement — an existing feature extended, adjusted or polished
Added settings to call management to allow the user other 1-5 fields to be shown on the call screen
Needs configuration
2.200.1#923808
Bug fix — something was broken and now works
Resolved an issue with Pro-rata automatically added when adding a new line failing to follow the configuration for creating one line instead of two
2.200.1#923363
New feature — a capability that did not exist before2.200.1#922789
Bug fix — something was broken and now works
Fixed issues importing subscriptions from Pax8
2.200.1#919873
New feature — a capability that did not exist before
Added the 'Other Uses' tab to email templates
2.200.1#909265
New feature — a capability that did not exist before
Added a new Ticket General Setting that adds a system Action to log when qualification matching occurs on a ticket
Needs configuration
2.200.1#898706
Internal or maintenance work with no directly usable change
Minor backend improvements to the Snipe-IT integration
2.200.12.196.71#897813
Internal or maintenance work with no directly usable change
Minor backend improvements to the Exact online integration
2.200.12.196.71#897812
Internal or maintenance work with no directly usable change
Minor backend improvements to the Sage Business Cloud integration
2.200.12.196.71#897811
Internal or maintenance work with no directly usable change
Minor backend improvements to Sales Mailboxes
2.200.1#897809
Internal or maintenance work with no directly usable change
Minor backend improvements to the Tenable integration
2.200.12.196.71#897805
Internal or maintenance work with no directly usable change
Minor backend improvements to the Facebook integration
2.200.12.196.71#897798
New feature — a capability that did not exist before
Added approval option to choose CAB based on custom field
Needs configuration
2.200.1#896229
Bug fix — something was broken and now works
Fixed an issue with drag and drop functionality sometimes producing an error.
2.200.1#895593
New feature — a capability that did not exist before2.200.1#884056
New feature — a capability that did not exist before2.200.1#883519
New feature — a capability that did not exist before
Runbook start authorization type of "Halo API Bearer Token" added
2.200.1#881366
Improvement — an existing feature extended, adjusted or polished
Added a new setting to always default the calendar selection to the currently logged in agent
Needs configuration
2.200.1#859262
Improvement — an existing feature extended, adjusted or polished
The notes added to Tickets when merging will now contain the full agent URL so that they can be clicked into when sent on an email
2.200.1#858947
Improvement — an existing feature extended, adjusted or polished
Made the 'Article is Inactive' label more prominent
2.200.1#858885
New feature — a capability that did not exist before
Added the ability to bulk update the Next Review Date field on Knowledge Base Articles
2.200.1#858884
Improvement — an existing feature extended, adjusted or polished
Knowledge Base Article fields are now available as fields to be shown when Approving/Rejecting on an Approval Process
2.200.1#857514
Improvement — an existing feature extended, adjusted or polished2.200.1#855304
New feature — a capability that did not exist before2.200.1#844239
New feature — a capability that did not exist before2.200.1#843072
New feature — a capability that did not exist before
Change History tabs have been added to Contracts and Supplier Contracts
2.200.1#836482
Bug fix — something was broken and now works
Fixed the Asset field not being enforced as mandatory on actions when Category is included in the dynamic field visibility conditions
2.200.12.196.71#835158
New feature — a capability that did not exist before
Added a call management setting "Continue calls after logging or linking a call to a ticket" so that calls do not automatically end when logging a ticket or linking a call to an existing ticket
Needs configuration
2.200.1#833694
Improvement — an existing feature extended, adjusted or polished2.200.1#827170
Bug fix — something was broken and now works2.200.1#823209
Improvement — an existing feature extended, adjusted or polished2.200.1#822463
Bug fix — something was broken and now works
Fixed an issue with linking assets via the Lansweeper integration
2.200.12.196.712.184.131#820028
Improvement — an existing feature extended, adjusted or polished
Introduced a ticket type level override for the the "Show the Quick close option on the new Ticket screen" global setting
Needs configuration
2.200.1#816120
New feature — a capability that did not exist beforeNeeds configuration2.200.1#814057
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Updated swagger document response types for some GET endpoints
2.200.1#813371
Improvement — an existing feature extended, adjusted or polished
Main Contact has been added as an option for Site Column Profiles
2.200.1#812754
Improvement — an existing feature extended, adjusted or polished
The 'Team' field under Ticket information is now a hyperlink
2.200.1#807462
New feature — a capability that did not exist before2.200.1#801168
Improvement — an existing feature extended, adjusted or polished2.200.1#799024
Improvement — an existing feature extended, adjusted or polished2.200.1#798972
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.200.1#795490
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.200.1#795488
Improvement — an existing feature extended, adjusted or polished
The total time logged against a Ticket can now be used on the Rules and Approval Rules
2.200.1#789731
Improvement — an existing feature extended, adjusted or polished2.200.1#788388
Bug fix — something was broken and now works
Resolved an issue with Connectwise Automate and other RMM integrations closing Tickets that have open Appointments
2.200.1#779611
Improvement — an existing feature extended, adjusted or polished
Additional warnings have been added to the Anonymise User function
2.200.1#776885
Improvement — an existing feature extended, adjusted or polished2.200.1#776030
Improvement — an existing feature extended, adjusted or polishedPerformance2.200.1#772884
Performance
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.200.1#771405
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.200.1#770136
New feature — a capability that did not exist before
Added the ability to add auto and system field mappings for asset imports in LogicMonitor
2.200.1#748674
New feature — a capability that did not exist beforeNeeds configuration2.200.1#737255
Needs configuration
Improvement — an existing feature extended, adjusted or polished
The criteria option "Not equal to" has been added for Checkboxes used in Ticket Rules
Needs configuration
2.200.1#674405
Improvement — an existing feature extended, adjusted or polished
Dollar variables ($) can now be used on Recurring Invoices when generating Invoices for the Notes and Reference fields
2.200.1#578765
New feature — a capability that did not exist before
Added the ability to add Charge Rate restrictions and overrides to Top Level
2.200.1#557573
New feature — a capability that did not exist before
User roles are now available as criteria for invoices
2.200.1#494544
Bug fix — something was broken and now works
Resolved an issue with Ticket Rules failing to use Custom Fields that are hidden from End Users when logged Tickets using the Self Service Portal
2.200.1#493205
Improvement — an existing feature extended, adjusted or polished
Checkbox custom fields can now be used as triggers in lookup profiles
2.200.1#483346
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Report configuration so that a Mailbox can be specified to be used for sending Scheduled Reports
Needs configuration
2.200.1#459155
Improvement — an existing feature extended, adjusted or polished2.200.1#432838
Improvement — an existing feature extended, adjusted or polished
The Customer Xero ID (GUID) is now exposed on the Customer record in Halo
2.200.1#399230
Internal or maintenance work with no directly usable change
Minor backend improvements to the Splashtop integration
2.200.2#991701
Internal or maintenance work with no directly usable change
Minor backend improvements to the Snow integration
2.200.2#988276
Bug fix — something was broken and now works
Fixed an issue with adding contacts to Dynamic Distribution Lists which are used for Nurture Mail Campaigns
2.200.3#993004
Bug fix — something was broken and now works
Fixed an issue with importing Raynet assets via the UI
2.200.3#992995
Bug fix — something was broken and now works
Fixed issue with holiday allowances not carrying over when cloning an agent
2.200.3#992937
Bug fix — something was broken and now works
Fixed an issue with forecasting schedule type
2.200.3#992918
Bug fix — something was broken and now works
Fixed some issues with the Arrowsphere integration
2.200.3#992821
Bug fix — something was broken and now works
Fixed a minor issue with API errors not displaying correctly for invoices and quotes
2.200.3#992782
Bug fix — something was broken and now works
Fixed an issue with importing incidents from ServiceNow
2.200.3#992663
Bug fix — something was broken and now works2.200.3#992651
Internal or maintenance work with no directly usable change
Improved upgrade to 2198
2.200.3#992635
Bug fix — something was broken and now works
Fixed an issue with date formatting for migrated Freshdesk Articles
2.200.3#992251
Bug fix — something was broken and now works
Fixed an issue saving uother mappings for the Dynamics 365 CRM integration
2.200.3#992107
New feature — a capability that did not exist before2.200.3#989411
Internal or maintenance work with no directly usable change
Minor error handling improvements to the interactive sign in flow for integrations
2.200.4#994605
Bug fix — something was broken and now works
Fixed a minor UI issue with the Endpoint Central integration
2.200.42.196.71#994589
Improvement — an existing feature extended, adjusted or polished
Improved the error handling for the manual Microsoft Teams Shifts imports
2.200.42.196.71#994214
Bug fix — something was broken and now works
Fixed an issue saving Slack channels
2.200.42.196.71#994109
Bug fix — something was broken and now works
Fixed an issue authorizing the Slack v1 app
2.200.4#994105
Bug fix — something was broken and now works
Fixed an issue authorizing the Facebook integration with Instagram scopes included
2.200.4#994047
Bug fix — something was broken and now works
Fixed an issue authorizing the Adobe Acrobat integration
2.200.4#993970
Internal or maintenance work with no directly usable change
Further minor internal fixes for the Arrowsphere integration
2.200.4#993957
Bug fix — something was broken and now works
Fixed an issue with Dynamic Distribution List Nurture Campaigns
2.200.4#993916
Bug fix — something was broken and now works
Fixed an error that could occur when adding duplicate Google sales mailboxes
2.200.4#993862
Bug fix — something was broken and now works
Fixed a minor issue with generating recurring invoices
2.200.4#993841
Improvement — an existing feature extended, adjusted or polished
Minor update to the NinjaOne OAuth procedure
2.200.4#993639
Bug fix — something was broken and now works
Fixed a minor issue with the 'Is draft amendment' rule criteria
2.200.4#992194
Bug fix — something was broken and now works
Fixed an issue with upgrading to 2.198
2.200.5#995680
Bug fix — something was broken and now works
Resolved an issue that occurred when viewing tickets on the portal with the setting enabled for users to view approved tickets
2.200.5#995471
Internal or maintenance work with no directly usable change
Minor query improvements
Performance
2.200.52.196.57#994723
Bug fix — something was broken and now works
Fixed an issue with the saving overlay on new appointment actions
2.200.52.196.71#993983
Improvement — an existing feature extended, adjusted or polished
When adding Items to a Quote the Item List can now be converted when viewing the Quote in the converted price and will also display currency overrides if applicable
2.200.5#993764
Bug fix — something was broken and now works
Resolved an issue with the UI showing an incorrect Price/Cost on a new Quote when using the option to display the Quote currency by default and adding new items to the Quote before saving
2.200.7#997717
Bug fix — something was broken and now works
Resolved an issue with $ INVOICEDUETOTAL failing to populate correctly on Invoice emails
2.200.72.196.71#994699
Bug fix — something was broken and now works
Fixed an issue with Freshdesk Migration Agent/User matching on Actions
2.200.8#997763
Bug fix — something was broken and now works
Fixed an issue with the WhatsApp integration where attachments wouldn't send without a text
2.200.8#997489
Bug fix — something was broken and now works
Fixed an issue with saving and deleting Saved Forecasts
2.200.9#999685
Bug fix — something was broken and now works
Fixed an issue which could occur when editing email templates
2.200.9#998575
Improvement — an existing feature extended, adjusted or polished
Allowed duplicate Client names for Clients with differing aactguid fields
2.200.9#998077
Bug fix — something was broken and now works
Fixed an issue with API report filters
2.200.10#999770
Bug fix — something was broken and now works
Fixed an issue with not being able to delete custom fields
2.200.10#999545
Bug fix — something was broken and now works
Fixed an issue with dynamic field visibility for fields in groups
2.200.10#999148