Version 2.196 — Halo Release Notes

Fixed a rare issue with actions going against expired contracts

2.196.32.184.93#961617

Fixed an issue with mileage sometimes not appearing in ready for invoicing

2.196.82.184.101#967750

Fixed an issue with MYOB authorization/token refresh

2.196.72.184.101#958255

Fixed an issue authorizing sales mailboxes

2.198.12.196.252.184.111#970409

Fixed an issue where markup would auto-generate instead of price when changing cost on Items

2.198.12.196.412.184.112#976840

Fixed an issue downloading attachments in the ServiceNow migration

2.198.32.196.512.184.113#983799

Fixed an issue with Price/Cost auto-calculation on Items

2.198.22.196.512.184.121#982157

Fixed issues with Price/Cost auto-calculation on Items

2.198.32.196.512.184.122#983791

Resolved a customer specific logging issue

2.198.32.196.522.184.123#985862

An additional description can be specified and appended to the Invoice lines created for Sales Orders when choosing a percentage

2.196.1#959339

Fixed an error which could occur during Tickets migration from Freshdesk

2.196.1#958849

Fixed an issue with dynamic field value visibility

2.196.1#958783

Fixed issues with the changes to configuration items

2.196.1#958609

The Appointment Type will now show when creating Contract Schedules.

2.196.1#958563

An EDF from Connectwise Automate can now be specified to be used to match Assets/Devices to Users

Needs configuration

2.196.1#958421

Fixed an attachment visibility issue on the portal

2.196.1#958402

Fixed an issue when using the $-SUPPLIER_NAME dollar variable in automated actions

2.196.1#958077

Fixed an issue with teams when cloning an Agent

2.196.1#957975

Fixed an issue with attachment upload error messages not being translated

2.196.12.184.101#957898

Fixed an issue with sorting by roles on the agents list

2.196.1#957883

Fixed an issue with loading standalone custom table data

2.196.1#957623

A setting has been added to the Advanced Settings configuration so that a default font can be chosen for the Editor on Tickets and Actions

Needs configuration

2.196.1#957605

Removed the API configuration that requires administrator permission to clear feedback from a Ticket.

Breaking change

2.196.1#957560

Added auditing for invoice line long decription

2.196.1#957411

Item Group configuration has been added to the configuration area for Items/Products

2.196.1#957328

Date Created has been added to the database and API for Appointment records

2.196.1#956843

Fixed an issue with pulling UAT role changes into production

2.196.12.184.101#956794

Internal or maintenance work with no directly usable change
2.196.1#956787

Fix regional runbook decimal separator issue

2.196.12.184.93#956779

Added a security check for integrations that are configured to allow unauthenticated webhooks

Security

2.196.1#956772

Fixed the Add to Project button on Sales Orders not working when "Projects to show when linking Sales Order lines" is set to "Show the Projects created on the Sales Order"

2.196.12.184.101#956742

Removed, retired or restricted going forward
Breaking change
2.196.1#956691

Fixed an issue with Edit Columns showing in error on credit notes and bills

2.196.1#956677

Improvement — an existing feature extended, adjusted or polished
2.196.1#956675

Tax fields at Client/Site/Item will now show in Halo when using Business Central but will not be used when pushing Invoice data as the tax calculation is handled by Business Central

2.196.1#956673

Fixed a rare issue where $-SLAHOLDRICHACTIONNOTE could return unwanted actions

2.196.1#956600

Fixed issue with loading the "Teams to assign to" in chat config

2.196.12.184.92#956539

The Item/Product list will now show both Supplier and Manufacturer SKU

2.196.1#956483

Fixed an issue with only showing direct relationships on the asset diagram

2.196.1#956464

Fixed an issue with Reserved instance lines of Consumption Data from CSP failing to create in some cases

2.196.12.184.101#956000

The Time Taken field will no longer show for Co-Managed Agents as per the intended functionality

2.196.1#955987

Fixed a rare issue where the agent invite screen could error

2.196.1#955982

New feature — a capability that did not exist before
2.196.1#955934

Update mailbox encryption on token refresh

Security

2.196.1#955872

Resolved an issue with using dollar variable parameters in with Custom Field values

2.196.1#955805

Resolved an issue with Connectwise Automate tickets assigning to the Default User instead of the user at the Location or Client of the Connectwise Automate ticket

2.196.1#955787

Added parameters 'excludeimagelinks' & 'excludetotalcount' to the get all actions endpoint

2.196.1#955664

Fixed an issue with 'automatic' default communication method on actions

2.196.1#955563

Added option to send PO Number and PO Vendor Reference when syncing Bills to Xero

Needs configuration

2.196.1#955532

Fixed an issue with start and target date fields when enabling timezone input

2.196.12.184.101#955500

Fixed an issue with some fields not defaulting correctly on new services

2.196.1#955345

Billing Plan Combinations can now be given a Start and End Date and time logged outside of these values will not match the combination

2.196.1#955162

The Description for Invoice Lines syncing with Dynamics Business Central will now be limited to 100 characters to comply with API restrictions

2.196.1#954916

Stopped Azure licence sync from removing non Azure licences from Halo

2.196.1#954865

Resolved an issue when changing the Ticket Type of a Ticket can cause the Department of a Ticket to update when the Team does not update when the new Team is not accessible by the Agent

2.196.12.184.101#954857

Resolved an issue with Subscription period values incorrectly being taken from the Billing period using the Ingram Micro/Cloud Blue integration

2.196.1#954749

Fixed an issue with appointment recreation and agent permissions causing an API error when reassigning tickets

2.196.12.184.101#954673

Minor label change to the Checkbox setting on Automated Ticket configuration for making the entity inactive to better explain its function

2.196.1#954635

Resolved issue with using Customer Relationships criteria on Notifications

2.196.1#954315

Resolved an issue with content in configuration not correctly translating

2.196.1#954187

Updating a Customer name will no longer update the Invoice Customer Name if the Invoice is Posted and the setting to stop editing of Posted invoices is enabled.

2.196.12.184.101#954156

Resolved an issue with the Pre-pay Notification Event using the Total instead of the Recurring amount for the % threshold check

2.196.1#954124

Fixed a workflow cloning issue

2.196.1#953993

Added the ability to hide the default memo field on CRM notes

2.196.1#953907

The "Add" button has been removed from Signature fields on Actions and will be saved automatically

2.196.1#953713

Fixed an issue where translations wouldn't apply for FAQ lists on the portal

2.196.1#953661

Improvement — an existing feature extended, adjusted or polished
2.196.1#953327

A setting has been added to Configuration > Recurring Invoices > List Settings so that Recurring Invoice lists will hide Inactive Invoices by default

Needs configuration

2.196.1#953223

'Admin Mode' security setting can now only be enabled if you have all agents forced to use 2FA

SecurityNeeds configuration

2.196.1#952676

Fixed various minor issues with Ticket Type level Attachment permissions

2.196.1#952462

Improved performance when editing custom fields

Performance

2.196.1#952368

Line ID has been added to the top of the Quote Line edit screen

2.196.1#952335

Devices made inactive when they are removed from N-Able N-Central will now also remote the N-Central ID and Tenant ID from the Halo device

2.196.1#951597

Top Level had been added to the Column Profile options for Quotes/Sales Orders/Invoices

2.196.1#951592

Fixed an issue with the Already Invoiced field on Sales Orders when updating linked Invoice lines

2.196.1#949630

Added _isexternalrequest JSON property to Custom Tables to allow updating from third-party applications

2.196.12.184.101#949064

Fixed an issue with query builder charge rate field on the actions table not displaying all charge rates correctly in some cases

2.196.12.184.101#949026

Added "Mailbox" as a Ticket List Criteria

2.196.1#948983

Fixed a time zone issue with prepay allocation

2.196.1#948459

Improvement — an existing feature extended, adjusted or polished
2.196.1#937027

Fixed an issue where $-CUSTOMERSIGNATURE variable wouldn't populate on PDFs sent to Users when using Report Service

2.196.12.184.101#936068

Fixed an issue where QuickBooks Online income and expense accounts on Item Group defaults wouldn't apply to Items

2.196.12.184.101#935526

No longer auto manage agent users if the agent is comanaged or is an API agent.

2.196.1#935043

$-LINKTOWEBAPP and $-PORTALURL can now be used on custom buttons

2.196.1#934996

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.1#934787

The Product SKU from the Purchase Order will now show on the Supplier Bill Line Items

2.196.1#923182

Adjusted sidebar visibility threshold for some Customers

2.196.12.184.101#921969

Default Start Date can now be set at Ticket Type level

Needs configuration

2.196.1#920636

Added a chat step input type for Attachment uploads

2.196.1#898721

Added a setting to prevent field groups from being collapsed

Needs configuration

2.196.1#898449

Added "Potential Value" field to report query builder

2.196.1#897631

Fixed an issue with the $-actionnote variable not working in 'Improve Agent Note' on actions

2.196.1#896885

New feature — a capability that did not exist before
2.196.1#894541

Teams can now be added as KB article owners

2.196.1#894384

Fixed an issue with manually added Knowledge Base tags not showing as suggestions in the field

2.196.1#883831

Fixed an issue with account column profiles not applying customer column profile overrides

2.196.1#882916

Added security checks for idle session timeout, user lockout time, file scanning and strict PDF mode.

SecurityNeeds configuration

2.196.1#881581

Improvement — an existing feature extended, adjusted or polished
2.196.1#881111

Added pagination to the audit tab on Tickets

2.196.1#857440

Fixed an issue with QuickBooks Online Item Class not carrying over to an Invoice Line

2.196.1#856847

Improvement — an existing feature extended, adjusted or polished
2.196.1#855596

Fixed an issue with Giacom v2 method not setting status as intended in all cases

2.196.1#842739

Added option on Recurring Invoice schedules to invoice on a specific day of the month

Needs configuration

2.196.1#840590

Defaults have been introduced at Item Group level for Sage Intacct Product Line and Product Type

Needs configuration

2.196.1#837799

Added the setting 'Disable modification of milestones on Tickets' at Template level

Needs configuration

2.196.1#835114

Fixed an issue with system fields not copying values to linked tickets when configured to do so

2.196.1#831681

New feature — a capability that did not exist before
2.196.1#828310

The options for "Add to Project" and "Add budget to Project" will no longer show on the Sales Order line when no Projects are created for the Sales Order and the option to only show Projects on the same Sales Order is being used.

2.196.1#821081

New feature — a capability that did not exist before
Needs configuration
2.196.1#820693

Sales Orders will be considered fully invoiced when all non-zero price lines are invoiced

2.196.1#815068

A setting has been added to the Ticket Type configuration so that the opening Action is forced to be hidden/private from the User

Needs configuration

2.196.1#812003

New feature — a capability that did not exist before
2.196.1#807126

New feature — a capability that did not exist before
Needs configuration
2.196.1#801163

A setting has been added to Purchase Order Configuration so that the delivery address comes from the Organisation of the Assigned Agent instead of the Customer

Needs configuration

2.196.1#800755

New feature — a capability that did not exist before
2.196.1#787128

A tab to list Bills has been added to the Supplier form

2.196.1#781222

Customer specific logging

2.196.12.184.101#781015

Added the ability to filter Microsoft CSP site value mappings by Azure Group

2.196.1#753423

Improvement — an existing feature extended, adjusted or polished
2.196.1#739358

New feature — a capability that did not exist before
2.196.1#722376

Added the setting 'Number of columns on the End-User Portal new Ticket screen' at Ticket type level

Needs configuration

2.196.1#688629

Added the ability to set Serialisation Defaults against Asset Types in addition to Items

2.196.1#647597

Improvement — an existing feature extended, adjusted or polished
Performance
2.196.1#594973

New feature — a capability that did not exist before
2.196.1#453212

A setting has been added to Appointment Types to hide/remove Attendees from Appointments

Needs configuration

2.196.1#414277

Fixed a display issue when configuring Halo API Action runbook steps

2.196.2#961159

Resolved an issue with Start and End Dates showing incorrectly on Billing Template billing plan combinations

2.196.2#960719

Resolved an issue with the Prepay Event failing to fire correctly when prepay amount remaining goes below the threshold

2.196.2#960714

Resolved an issue with Ticket level $ variables failing to populate on Charge Type/Rate Invoice lines

2.196.22.184.101#960601

Link to ticket on agent chat fix

2.196.2#960540

Fixed an issue with using custom SAML attributes for user matching

2.196.2#960414

Trial tracking changes

2.196.2#960370

Fixed an issue with using the target date & time field to trigger automations

2.196.2#960350

Minor change to the name of the setting to control the requirement of Users to log in to approve or reject Quotations and Approval Processes

2.196.2#960347

Resolved an error with Pax8 subscription import when importing child/sub-subscriptions

2.196.2#960283

Fixed an issue with using the column filters on the audit tab on Tickets

2.196.2#960229

Resolved an issue with Scheduler Appointments incorrectly removing Tickets from SLA hold

2.196.2#960195

Fixed an issue prventing runbooks from being tested with the "run now" button

2.196.2#960128

Fixed runbooks and custom integrations not showing in the online repository

2.196.2#960118

Customer records that are "Accounts" will no longer by pushed to IT Glue

2.196.2#959758

Improved management of action restrictions on workflow steps

2.196.2#959658

Fixed issue with setting a reporting period on composite report schedules

2.196.22.184.101#959594

Resolved an issue with the default Avalara Tenant being used on Invoices and Quotes instead of the Customer specific Tenant

2.196.22.184.101#959499

Fixed an issue with action buttons in the overflow not working on earlier builds of v2.196

2.196.2#959480

Fixed an issue with notifications not obeying Agent level Client restrictions in some cases

2.196.2#959420

Fixed an issue where Invoice Day option would display on Ticket Schedules

2.196.2#959403

Quote/Sales Order/Purchase Order lines that are part of a group will be indented to better distinguish between grouped and ungrouped lines

2.196.2#958718

Fixed an issue where the $-faultid variable would not populate within dynamic selection action custom fields

2.196.2#958503

Fixed an issue with Quoter matching on deleted opportunities

2.196.2#958494

Fixed an issue marking all notifications as read

2.196.2#958462

Fixed a rare issue which could cause FAQ lists not to show

2.196.2#958037

Fixed an issue with the display of the user details form on the new ticket screen when in a small window

2.196.2#957555

Hidden button to create new templates based on template creation permission

2.196.2#950155

Fixed an issue with clearing percentage markup/gross margin when editing items

2.196.22.184.101#950107

Minor backend improvement to the processing of Quoter webhooks

2.196.32.184.101#963125

Fixed an issue with client restrictions on notifications in earlier builds of v2.196

2.196.3#962724

Fixed an issue with Freshdesk Ticket Type mapping in the Freshdesk Migration

2.196.3#962628

Fixed an issue with the chat bubble size

2.196.3#962369

Fixed an issue with Saved Forecasts area showing no access when it should allow access

2.196.3#961659

Fixed minor spelling issues with CSP integration

2.196.3#961580

Fixed an issue with pax8 authentication failing in some cases

2.196.3#961089

Fixed issue with 3rd party field mappings on the Freshdesk migration

2.196.3#954655

Fixed an issue with the "Assigned or Additional Agents" filter in Filter Profiles

2.196.3#898748

Fixed a minor issue retrieving passwords for on-prem integrations when using Azure Key Vault

Security

2.196.4#963650

Hint added to Admin Mode setting if 2FA isn't enforced

2.196.4#963552

Fixed the main project ID on actions not updating in certain cases

2.196.4#962715

Added indexes IX_atguid_attype and IX_aaatid on the Attachment and AttachmentAction tables for improved performance

Performance

2.196.4#962705

Fixed various minor issues with CRM note event/notification triggers

2.196.5#963640

Fixed an issue where Azure Groups on site value mappings wouldn't apply

2.196.6#965173

Fix for a Protobuf serializer deadlock error when loading Control under high load

Performance

2.196.62.184.101#964986

Fixed a permissions issue in the 2.196 upgrader

2.196.7#966168

Removed Beta icon from some settings

2.198.12.196.21#969436

Fixed a display issue with the error column in the schedule occurrence list

2.198.12.196.21#969424

Fixed issues with changing asset types when using assets linked to services

2.198.12.196.21#969251

Fixed an issue where in certain cases the 'Phone Number' field would not be populated on the 'Call Log' tab

2.198.12.196.21#969170

Fixed an issue with not being able to restrict editing of the SLA and priority fields

2.198.12.196.21#969082

Fixed an issue with NHServer deprecation security check showing when it shouldn't

Security

2.196.21#968687

Improvement — an existing feature extended, adjusted or polished
2.196.21#968055

Fixed a rare issue with saving ticket types

2.196.212.184.111#968019

Fixed an issue when saving integration Request records for ServiceNow webhooks

2.196.21#967738

Fixed an issue with the followers field not being enforced as mandatory on the self-service portal

2.196.212.184.111#967723

Fixed an issue with approval vote actions appearing as from a user when approving using the GitHub integration

2.196.21#967720

Fixed an issue where the ConnectWise RMM and ConnectWise Control integrations were not disabling assets as intended in some cases

2.196.21#967712

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.21#967411

The setting relating to showing Travel and Mileage in the review lists will be defaulted to be enabled if it has not been set manually previously.

2.196.212.184.111#967274

When Ticket Type and Template are Fields on an Action the available Templates will filter using the currently selected Ticket Type

2.196.21#966203

Fixed custom fields not being made mandatory on the quote approval form

2.196.21#966187

Fixed an issue with the "Can Use Data Sources" permission

2.196.21#966073

Fixed the value of some checkbox fields displaying incorrectly when not in edit mode

2.196.21#966071

Fixed issue with using custom integration single selects in rules and with the display of date fields with timezones

2.196.212.184.111#965827

"SLAState" and "SLAResponseState" have been added as options in the Ticket advanced_search parameter

2.196.21#965787

Resolved an error sending Invoices to Fortnox with line Groups

2.196.21#965784

Fixed an issue with end-users not being able to reveal password fields when viewing tickets

2.196.21#965753

Resolved an issue with Quickbooks Online Product creation related to Inventory Items

2.196.21#965678

Fixed issue with phone numbers not saving on the new ticket screen

2.196.21#965674

Fixed an issue with the priority field label in Action config showing as "Field_10"

2.196.21#965660

When using the search "All" feature Tickets will now order by ID descending instead of ascending

2.196.21#965651

Fixed an issue loading the Tickets endpoint in the Swagger API documentation

2.196.212.184.111#965505

Fixed invoiced date not updating on expenses

2.196.212.184.111#965462

Fixed an issue with using the 'date reported' field in a widget

2.196.21#965386

A confirmation will now show when discarding an action that has content in the note field

2.196.21#965369

Fixed an issue with the display of the priority field in the multiple fields ticket dashboard widget type showing the id instead of the name

2.196.21#965327

Resolved an issue with deleted Ticket expenses showing in the Ready For Invoice and Review lists

2.196.21#965055

Improvement — an existing feature extended, adjusted or polished
2.196.21#965054

Fixed an issue with read-only asset fields showing as editable in the UI but the value not saving

2.196.212.184.111#964979

Fixed an issue with loading tickets that display the followers field on the portal

2.196.21#964963

Fixed a UI issue with bulk updating inactive Agents

2.196.21#964903

Fixed an issue listing opportunity ticket types on the self-service portal

2.196.21#964890

The Quote Address will now be used for the $-INVOICEADDRESS variables if an overriding Address is set

2.196.21#964889

Fixed an issue with using the HTML designer while configuring an XML template

2.196.21#964879

Fixed an issue where non-workflow ticket automations could advance the workflow step.

2.196.212.184.111#964866

Fixed an issue with asset field restrictions

2.196.212.184.111#964816

Added Uother field mappings for Dynamics 365 CRM Integration Contact imports

2.196.21#964794

Fixed an issue with not being able to clear allowed customers on article drafts

2.196.212.184.111#964735

Improvement — an existing feature extended, adjusted or polished
2.196.21#964723

Fixed a rare issue which could occur when viewing Tickets

2.196.212.184.111#964694

Fixed the Budget Type field not including grandparent budget types

2.196.21#964642

Fixed a rare issue with adding a signature to a ticket

2.196.212.184.111#963835

Updated the guide link for the DBLookupService for custom integrations

2.196.21#963615

Agents that have admin privileges that aren't in Admin Mode can now access the "My Config" module to make changes to entities they have access control for without the Administrator privilege

2.196.21#963569

The Payment fields and tab have been removed from Credit Notes as they are not applicable

2.196.21#963536

Fixed an issue with actions on the portal using incorrect field values

2.196.212.184.111#963299

Changed the response code given for inbound Whatsapp webhooks to prevent Twilio from logging them as errors

2.196.21#963196

Recurring invoice notifications will now link to the recurring invoice when clicked in the notification pane

2.196.21#963167

The Last Modified property of an Invoice will no longer be included in the check for changes to the object

2.196.21#963150

Resolved an issue with the GDPR prompt causing the redirect after a successful login to fail

2.196.21#962743

Fixed an issue with saving service configuration changes when allowing a service to belong to multiple service categories

2.196.21#962667

Fixed an issue with finding approvers on approvals using a ticket's related services

2.196.21#962647

Minor performance improvements to integrations that use webhooks

Performance

2.196.21#962621

Fixed an issue where Credit Notes wouldn't be marked as allocated when allocating all credit

2.196.21#962615

The Freshdesk Migration will now set the Halo Ticket Email CC List to the CC list in Freshdesk

2.196.21#962555

CSP Invoices/Consumption tabs will no longer show unless the logged in Agent has Billing permissions and is not a Co-Managed Agent

2.196.21#962507

Added NinjaOne to the webhook authentication security checklist

Security

2.196.21#962477

Resolved an issue related to deleting an already voided invoice causing the recurring invoices to rewind twice

2.196.21#962435

Resolved an error when consigning Devices/Assets to a Ticket that already has Devices/Assets.

2.196.21#962351

Fixed the "Home Mobile Number" mapping option on Webhooks wrongly displaying as "Work Mobile Number"

2.196.212.184.111#962273

Improved error message when saving a SQL lookup custom field where the SQL exceeds 4000 characters

2.196.21#962265

The Start and End Dates on Billing Plan Combinations are now able to be cleared

2.196.21#961965

Fixed a minor issue with adding actions against a contract on the self service portal

2.196.21#961871

Fixed an issue where Sites created via webhooks would have no General User

2.196.21#961780

Performance improvement for pushing config changes to another instance

Performance

2.196.21#961583

Minor change to correct a spelling mistake in the Xero Tax options

2.196.21#961542

Fixed an issue with value restrictions on resource bookings

2.196.21#961441

Co-managed Agents will only be able to view the Top Level for the Customer record they have access to

2.196.21#961345

Fixed an issue with the Gantt view for 'my tickets' on the portal

2.196.21#961196

Fixed a memory issue with Google Workspace device sync

Performance

2.196.212.184.111#960483

Fixed an issue where the 'Don't ask again' option could show up under the 2FA code entry if wrong code is entered, even if the setting is hidden.

2.196.212.184.111#960401

Invoice Voided will now trigger an Invoice Updated Event for webhooks etc

2.196.21#960358

Category Items will no longer be imported from QuickBooks Online as Products/Items

2.196.21#960314

Resolved an issue caused by editing Sales Order lines when the Sales Order is currently being consigned resulting in the Shipped Quantity failing to update

2.196.21#960211

Minor backend changes to the Slack integration

2.196.212.184.111#959638

Sequence will now default to 50 when automatically generating CSP site mappings

2.196.21#959254

Fixed an issue which could prevent assets from being included on a contract PDF

2.196.21#958283

Improvement — an existing feature extended, adjusted or polished
2.196.21#957878

Fixed an issue where Pre-pay Periods would display incorrectly in some cases

2.196.21#956062

Added an AI suggestion type for setting the assigned team based on matched tickets

2.196.21#955189

Fixed an issue with migrating tickets with attachments from Zendesk

2.196.212.184.111#955152

Added ability to load the Monaco editor files from a local source rather than Halo's CDN.

Needs configuration

2.196.21#955151

Added hint to better explain approval process step configuration

2.196.21#954741

Fixed an issue loading custom options in the Freshdesk migration ticket type selector

2.196.21#954641

Fixed a rare issue where Tax could round incorrectly

2.196.21#953456

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.21#952495

Fixed an issue with Pro-rata not decreasing the line quantity temporarily for some lines

2.196.21#952314

Added a setting that prevents emails from being sent when the subject line exceeds the maximum character limit

Needs configuration

2.196.21#952141

Added 'Team' as criteria for qualification matching

2.196.21#950436

Multiple Halo tabs will now persist when refreshing the web page when possible

2.196.21#949890

Fixed forwarded emails matching to the wrong agent when their email address is contained within another agent's email address

2.196.21#948742

Fixed an issue with the scheduled appointment status scan on SQL servers with a non-uk decimal separator.

2.196.212.184.111#923498

Minor backend improvements to Dynatrace integration

2.196.21#897819

Minor backend improvements to Mattermost integration

2.196.21#897818

Fix queuing of automations when adding actions to multiple child tickets

2.196.21#895627

Fixed an issue with applying default values from a template for dynamic custom fields

2.196.21#883278

Fixed issues with "Additional Agent" filter in Filter Profiles

2.196.21#881890

Improvement — an existing feature extended, adjusted or polished
2.196.21#857574

Added 'Accounts I Manage' Ticket list filter

2.196.21#840438

Fixed API Agent permissions not being updated when a Role is changed

2.196.21#836576

Improvement to re-caching performance after changing a global setting

Performance

2.196.21#836465

Improvement — an existing feature extended, adjusted or polished
2.196.21#787130

Resolved an error given when opening Supplier Contacts/Users in a new tab

2.196.21#783419

Fixed the Ticket Area tabs on Top Levels not being filtered correctly

2.196.21#743060

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.21#726027

Fixed a very minor issue with creating an Azure mailbox webhook subscription

2.196.212.184.111#695911

The Billing Period option has been added to the Filter Profile options for the Ready For Invoice lists

Needs configuration

2.196.21#679917

Fixed an issue where attempting to use nested values on user-defined runbook variables would return the full root object

2.198.12.196.222.184.111#967739

New feature — a capability that did not exist before
2.198.12.196.22#949475

Fixed an issue generating metadata for ADFS implementations

2.198.12.196.232.184.111#971003

Fixed an issue with generating PDFs using the reporting service

2.198.12.196.23#970994

Minor language pack improvement

2.198.12.196.23#969425

Fixed an "undefined" is not valid JSON error when closing a Halo tab

2.198.12.196.24#972037

Fixed an issue loading swagger

2.198.12.196.24#971355

Fixed a refresh issue when bulk updating agents

2.198.12.196.24#971087

Fixed an issue with generating sample XML templates in specific cases

2.198.12.196.24#971035

Fixed an issue when using the "includes" criteria with "additional agents" filter in Filter Profiles

2.198.12.196.24#971018

Fixed an issue importing Microsoft Teams Shifts

2.198.12.196.25#974166

Fixed a few issues with PDFs using the v2 billing calculation method

2.198.12.196.26#974966

Fixed an issue with generating PDFs when using the v2 billing entity calculation method

2.198.12.196.26#974879

Fixed an issue with using the search for Articles

2.198.12.196.27#975865

Fixed an issue with some variable calculations on purchase orders

2.198.12.196.27#975059

Modified Item cost and price auto-generation to only calculate markup when changing price or cost

2.198.12.196.272.184.112#971866

Fixed an issue with Halo tabs not showing after opening a modal

2.198.12.196.27#969410

Fixed an issue where Widgets could error

2.198.12.196.28#976766

Resolved an issue with the Milestone Invoicing list failing to load

2.198.12.196.29#977536

Fixed an issue with tax values storing in the incorrect number of decimal places in some cases

2.198.12.196.29#977008

Fixed a minor issue with contacts accepting quotes

2.198.12.196.41#977177

Removed an additional licence location check that is related to moving devices

2.198.12.196.412.184.121#977038

Runbooks that start from a public endpoint can now handle application/x-www-form-urlencoded content

2.198.12.196.41#977001

When using variables in the long description of a generated invoice line, and the result of the variables is blank, it will no longer copy the short description

2.198.12.196.41#976922

Fixed an issue where FAQ lists set on a ticket could get cleared out if a template is applied

2.198.12.196.41#976748

Fixed an issue with the default entityfield for the report builder

2.198.12.196.41#976258

Fixed an issue matching users to licences in the Azure AD import

2.198.12.196.412.184.121#976244

Fixed an issue with using the setting "Sign AuthnRequests" for the SAML integration

2.198.12.196.41#976179

Open tickets will now be prioritised when matching incoming emails to existing tickets based on Supplier Reference

2.198.12.196.41#976153

Fixed an issue with importing accounts from Dynamics 365 CRM via the integrator

2.198.12.196.41#976070

Correcting minor spelling mistake in the variables list

2.198.12.196.41#975804

Fixed an issue with area navigation not restoring the previous details screen if showing the details screen full screen

2.198.12.196.41#975803

Fixed minor language pack issue

2.198.12.196.41#975780

Fixed an issue where new actions in a modal screen may not display in some cases (e.g after refreshing the page when it's already open)

2.198.12.196.41#975779

Fixed an issue where invoices synced to MYOB would not show on the portal when 'Only show Invoices after being synced to a third party system' is enabled

2.198.12.196.41#975689

Fixed an issue where you couldn't update items issued to a ticket

2.198.12.196.41#975577

Fixed an issue resizing columns on quotes/orders/invoices whilst in edit mode

2.198.12.196.41#975419

Fixed an issue where $-AREA & $-USERNAME wouldn't work for PO creation emails

2.198.12.196.41#975387

Fixed an issue where $-QUOTESIGNATURE variable wouldn't populate on PDFs

2.198.12.196.412.184.121#975236

Fixed an issue where Customer Screen Layout Profile configuration would show Customer Areas

2.198.12.196.41#975223

Fixed an issue where custom fields with 'Only show this field to Agents' enabled would not get populated by rules when logged from NinjaOne

2.198.12.196.41#975182

Fixed an issue with secure message links

Security

2.198.12.196.41#975181

Fixed an issue with adding teams and priorities to an OLA from the workflow configuration

2.198.12.196.41#975170

Fixed an issue with using immediate action responses alongside action groups

2.198.12.196.41#974975

Fixed an issue where non-admin Agents couldn't import Quotation Lines

2.198.12.196.41#974517

Fixed issues with available runbook variables not updating whilst configuring a runbook

2.198.12.196.41#974400

Fixed a display issue with the Connection value in read mode on the Virtual Agent configuration screen

2.198.12.196.41#974394

Fixed an issue with viewing allowed canned texts for agents, teams, and departments

2.198.12.196.41#974347

Fixed an issue where the user subscription count for a service in the service catalogue was displaying an incorrect value

2.198.12.196.41#974328

Resolved an issue with billing multiple pages of milestones when billing based on milestone value

2.198.12.196.41#974313

Fixed an issue with using the OOTB field 'CFhardwareRequired' for child ticket creation criteria

2.198.12.196.41#974251

Resolved a rare issue with merged actions appearing in awaiting review

2.198.12.196.41#974214

Fixed an issue with project level rounding when using the stored project loading method

2.198.12.196.41#974134

Fixed an issue with agents being unable to see their own activity

2.198.12.196.41#973898

Updated Custom Object Language Pack

2.198.12.196.41#973895

Added option to allow site domain matching when a new user is created when signing in via SAML/Azure login

Needs configuration

2.198.12.196.41#973848

Fixed a language pack relating to bulk updating agent licenses

2.198.12.196.41#973826

Minor logging improvement for when Microsoft CSP Subscription Pricing is imported on the integrator

2.198.12.196.41#973810

Fixed an issue with to-do tasks not appearing correctly in the side view

2.198.12.196.41#973769

Fixed an issue with totals on recurring invoice lists not accounting for inactive lines

2.198.12.196.41#973472

Fixed an issue with visibility conditions not applying correctly.

2.198.12.196.41#973349

Fixed an issue with using 'All Tickets' as the default filter profile for ticket areas

2.198.12.196.41#973310

Fixed issue with replies to outbound sms messages not threading into the original ticket

2.198.12.196.41#973289

Fixed an issue with adding items to Item Bundles

2.198.12.196.41#973269

Fixed an issue with using the 'owning service' in dynamic field visibility

2.198.12.196.41#973253

Fixed an issue where cloning a scheduled ticket could throw an error

2.198.12.196.41#973227

Fixed an causing new shifts to be assigned to “unassigned” rather than the selected agent

2.198.12.196.41#973225

Fixed radio fields sometimes displaying incorrectly in read mode

2.198.12.196.41#973212

Fixed an issue with user action buttons not loading correctly on portal

2.198.12.196.41#973142

Fixed an issue where change collision checks did not work correctly when logging new actions during change freeze periods

2.198.12.196.41#973135

Fix a potential issue with an SLA response excuse being requested when clicking on a ticket.

2.198.12.196.41#973045

Admins can now open Custom Field details from the Action field list

2.198.12.196.41#973030

Fixed dynamic field value visibility issue on category fields

2.198.12.196.41#972968

Fixed an issue where printing a ticket wouldn't show all actions

2.198.12.196.41#972856

Fixed an error logging new tickets when a rule is configured to change the ticket type

2.198.12.196.41#972844

Fixed the Estimated Time field being cleared when removing a start/target date despite automatic adjustments being disabled

2.198.12.196.41#972841

Fixed an issue with Azure Sentinel webhooks not creating alerts in Halo

2.198.12.196.41#972814

Fixed an issue where renaming a User could incorrectly update the username field on tickets if another User exists with the same name at the same site

2.198.12.196.41#972778

Customer specific logging

2.198.12.196.412.184.121#972694

Fixed duplicate invoice records appearing in the portal when the user has Top Level access

2.198.12.196.412.184.121#972342

Improved the field hint for automatic sales tax in Xero

2.198.12.196.41#972329

Fixed and issue with issuing items on tickets

2.198.12.196.412.184.121#972291

Fixed a minor issue in the recalculation of billing for actions that no longer match any billing rules after previously matching one

2.198.12.196.41#972232

Fixed a rare error when using a Create Child Ticket action with no ticket type selected

2.198.12.196.41#972230

Fixed an issue with using custom fields in the query builder

2.198.12.196.41#972221

Fixed an issue with using asset $-variables on automated tickets

2.198.12.196.41#972191

Fixed an issue with starting a new chat flow during a chat

2.198.12.196.41#972182

Fixed an issue with parent tickets not having their status updated on closure of all children

2.198.12.196.41#972175

Fixed an issue loading new ticket fields on the portal

2.198.12.196.41#972096

Fixed an issue with using lookups which return multiple results

2.198.12.196.41#972086

Fixed an issue with not being able to set the user when serialising assets

2.198.12.196.412.184.124#972016

Fixed Exchange Scheduler appointments being included in Next Activity Date on tickets

2.198.12.196.41#972006

Fixed an issue where Potential Value fields wouldn't display on actions

2.198.12.196.41#971992

Fixed an issue with the 'new' button not displaying when viewing asset lists

2.198.12.196.41#971881

Fixed an issue with importing shifts in Microsoft Teams integration

2.198.12.196.41#971849

Fixed an issue with some translations not applying

2.198.12.196.41#971830

Fixed an issue where the Customer criteria would never match on User Created/Updated/Deleted events

2.198.12.196.41#971828

Fixed an issue with being able to add email addresses to actions when not allowed

2.198.12.196.41#971815

Added a new security check for the endpoint used for SAML authentication

Security

2.198.12.196.41#971799

Fixed an issue with loading the hosted integrator schedule

2.198.12.196.41#971600

Fixed an issue where Pre-pay amounts on Contracts wouldn't auto top-up correctly

2.198.12.196.41#971414

Fixed an issue with using client credentials with Azure Actions

2.198.12.196.41#971182

Minor Language pack improvements

2.198.12.196.41#971131

Fixed prospects not showing on the Members tab of Distribution Lists

2.198.12.196.41#971104

Ticket type default details are no longer loaded unless they contain visible characters.

2.198.12.196.412.184.121#971058

Fixed an error when attempting to close tabs

2.198.12.196.41#971004

Fixed a rare "value cannot be null" error when importing users from Microsoft CSP

2.198.12.196.41#970988

Fixed a visual issue with grouped actions

2.198.12.196.41#970961

Fixed an issue with alertTargetIds and configurationItems not importing correctly from Azure Monitor

2.198.12.196.41#970871

Fixed an issue with importing assets from Prometheus

2.198.12.196.41#970697

Fixed an issue with data source permissions not applying correctly

2.198.12.196.41#970511

Improved the message when trying to send a webhook that is not enabled in the current instance

2.198.12.196.41#970478

Bug fix — something was broken and now works
2.198.12.196.41#970412

Fixed an issue when creating a new ticket using ServiceNow Webhooks

2.198.12.196.41#970381

Fixed an issue where returning an asset to it's original stock location could add it back in to stock, even if that site is no longer a stock location.

2.198.12.196.412.184.121#970340

Fixed an issue with setting the CC List using a template

2.198.12.196.41#970269

Fixed an issue with value visibility conditions on ticket details

2.198.12.196.41#970246

Fixed an issue where runbook variables wouldn't paste into the Query Params and Headers tables

2.198.12.196.41#970239

Fixed an issue with manager's manager approvals

2.198.12.196.41#970196

Fixed an issue with uploading link attachments to clients/sites/users

2.198.12.196.41#970169

Fixed an issue with using the setting "Select a Ticket Type before searching Tickets"

2.198.12.196.41#970096

Fixed a display issue with the service subscriber count

2.198.12.196.41#970078

Fixed a minor issue with displaying category values on the portal

2.198.12.196.41#970071

Fixed an issue sending asset business owner notifications on approval process steps

2.198.12.196.41#970059

Added Agent ID Mapping to Freshdesk migration

2.198.12.196.41#970052

Fixed a minor issue with posting existing tickets with insufficient permissions

2.198.12.196.41#970039

Fixed a caching issue with workflow allowed statuses

2.198.12.196.41#969985

Fixed an issue where clicking Sales Order notifications would not open the Sales Order

2.198.12.196.41#969982

Minor update to the Halo Microsoft Teams bot

2.198.12.196.412.184.121#969917

Fixed an issue with creating invoices for customers with 'invoice due date' set to none

2.198.12.196.41#969875

Fixed an issue with existing attachments not showing after enabling document management for clients

2.198.12.196.41#969480

Fixed an issue with the "Reply To Address" in Distribution Lists

2.198.12.196.41#969459

Fixed a very minor issue with generating PDFs using the reporting service

2.198.12.196.41#969332

Fixed a Minor UI issue with User-Asset relationships

2.198.12.196.41#969314

Fixed an issue with filtering on the warranty dates on assets

2.198.12.196.41#969264

Fixed an issue with auto-replies from approvers updating ticket status when configured not to

2.198.12.196.41#969148

Stream One ION subscriptions with a "working" status are now imported as active.

2.198.12.196.41#969146

Increase size of canned text folder imports via Freshdesk migration

2.198.12.196.41#969034

Adjusted visibility on chatbot settings

2.198.12.196.41#969022

Minor Improvements to ServiceNow Webhooks

2.198.12.196.41#968957

Fixed an issue with appointment locations not displaying in Outlook

2.198.12.196.41#968793

Fixed an issue where the $-QUOTESIGNATUREIPADDRESS variable would not be removed from PDFs when no signature is found

2.198.12.196.41#968602

When using multi-currency the Purchase Order currency will now be pushed to Bills created for that Purchase Order

2.198.12.196.41#968523

Fixed an issue with multiple runbooks starting from the same trigger causing issues

2.198.12.196.41#967418

Fixed an issue with the setting 'The button 'Create Microsoft Teams Chat' will use the End-User of the Ticket'

2.198.12.196.41#967364

Fixed an issue with invoice column profiles loading incorrectly in sub views in some cases

2.198.12.196.41#966191

Added a limit to the number of child tickets to which you can add actions to from the parent ticket.

2.198.12.196.41#966064

Fixed issues with syncing Invoices to Xero when using multi-currency and discounts

2.198.12.196.41#966011

Resolved a minor issue with billing recalculation on tickets when custom fields are used in the billing rule criteria

2.198.12.196.41#965898

Fixed an issue with workflow step action restrictions not applying correctly

2.198.12.196.41#965567

Fixed tax being calculated incorrectly when allocating credit using the Excludes Tax option

2.198.12.196.41#964888

Revising a quote with a customised PDF template now resets to the default template

2.198.12.196.41#963739

Fixed an issue with the Halo Integrator not being able to set encrypted custom fields

2.198.12.196.41#962758

Fixed issue with email rules not matching tags correctly

2.198.12.196.41#962751

Fixed an issue where cloned Recurring Invoices would remain linked to Sales Order lines

2.198.12.196.41#962362

Fixed a minor issue with importing yearly prepaid ALSO/Westcoast Cloud subscriptions

2.198.12.196.41#962262

Fixed issue with document breadcrumbs not updating

2.198.12.196.41#961146

Fixed appointments being synced to Google Calendars for agents with appointment syncing disabled

2.198.12.196.41#959995

Fixed an error attempting to save items when "Exclude from accounting integration" is checked and the MYOB integration is enabled

2.198.12.196.41#959966

Fixed a rare issue with charge type visibility conditions on actions

2.198.12.196.41#959200

Fixed a display issue with the allowed instances setting on various entities

2.198.12.196.41#959124

Added hints to the AI setting 'Enable AI Search by default on search screens'

2.198.12.196.41#958601

Resolved an issue where FAQ lists within FAQ groups containing both FAQ lists and articles were not displaying

2.198.12.196.41#958092

Fixed an issue with the client secret not getting set when using a custom connection in Adobe Sign

2.198.12.196.41#957315

Fixed an issue with the date displayed when editing workflow stage dates on a ticket

2.198.12.196.41#956863

Fixed an issue with creating new prospects from the prospects area

2.198.12.196.41#956564

Fixed an issue where variables may not populate on approval emails when previous step was completed in the portal.

2.198.12.196.41#955072

Fixed an issue where the client-specific override for the quotation PDF template was not applied when created from a ticket

2.198.12.196.41#954880

Fixed a minor visual issue with the asset tab on the N-Able N-Central configuration screen

2.198.12.196.41#953825

Fixed an issue with $-AREA in composite reports generated by users on the self-service portal

2.198.12.196.41#951699

Fixed an issue with using supplier contract $-variables on tickets

2.198.12.196.41#951453

Fixed an issue with sorting by the column 'Created By'

2.198.12.196.41#950446

Fixed an issue with some fields dispalying incorrectly on the new ticket screen when in read mode.

2.198.12.196.41#950400

Fixed a minor issue with the Zabbix integration

2.198.12.196.41#950242

Fixed an issue with retrieving multipel pages of assets from Snow

2.198.12.196.41#948599

Fixed a timezone issue with the QuickBooks Online service date on invoice lines

2.198.12.196.41#948055

Fixed an issue where Invoice line price could be calculated incorrectly when syncing from Xero and using multicurrency

2.198.12.196.41#947901

Fixed issues with event management not matching rules and creating new tickets incorrectly

2.198.12.196.41#934442

Fixed an issue where Bi-Weekly Schedules would generate every week

2.198.12.196.41#922981

Fixed an issue with merging tickets via a dashboard widget

2.198.12.196.41#922839

Allowed approvals with interactive first steps to be started from the quote and purchase order screens.

2.198.12.196.41#922374

Adjusted the styling of category value checkboxes

2.198.12.196.41#921638

Fixed rounding issue on money dashboard widgets

2.198.12.196.41#920849

Fixed an issue with default email when sending out purchase orders that are linked to tickets

2.198.12.196.41#895496

Fixed an issue where the SLA and the assigned agent could be incorrect set when an alert is created from Zabbix

2.198.12.196.41#894791

Fixed an issue with using special characters in KB search

2.198.12.196.41#883847

Fixed an issue with read-only custom fields in actions displaying as "Not Set"

2.198.12.196.41#806220

Fixed an issue where the asset type would not get correctly set for devices imported from Domotz

2.198.12.196.41#468207

Fixed a rare issue where changes to visibility conditions would not apply immediately

2.198.12.196.41#322875

Fixed an issue with invoice totals on PDFs when using "," thousands separator

2.198.12.196.42#979346

Fixed an issue with $-INVOICEPAIDTOTAL and $-INVOICEDUETOTOAL

2.198.12.196.42#979059

A warning has been added to the Giacom API to make it clear that the V2 API is not ready for use in production

2.198.12.196.422.184.121#978963

Fixed an issue with selecting results from a lookup that returns multiple results

2.198.12.196.42#978941

Updating the User property "azure_last_login_date" will no longer trigger a "User Updated" event

2.198.12.196.422.184.121#978922

Fixed a rare issue where a notification may be unable to load

2.198.12.196.422.184.121#978823

Fixed the "Required" column on the Qualification Matching list not displaying correctly

2.198.12.196.42#978662

Fixed an issue where filtering Pax8 subscriptions by client would display incorrectly

2.198.12.196.42#978546

Fixed the field hint for Milestone Billing Type on the Ticket Type configuration

2.198.12.196.42#978475

Fixed cancellation issue with the end chat warning pop-up

2.198.12.196.42#977803

Resolved an issue with loading Tickets or Ticket Types resulting in a 500 response code

2.198.12.196.422.184.121#977721

Fixed the $-ITEM_GROUP variable displaying the wrong description on the variables list

2.198.12.196.42#977248

Fixed an API error when attempting to save a new item without a group selected

2.198.12.196.42#976934

Added GUIDs on child template creation rules for config tracking.

2.198.12.196.42#976759

Fixed an issue with the 'Does not contain' criteria in runbooks

2.198.12.196.42#976033

Reset template ID on ticket rules when the template is deleted

2.198.12.196.42#973398

Fixed an issue with clearing datetime custom field values from templates

2.198.12.196.42#973306

Fixed issue with Resolved status mapping in Freshdesk migration

2.198.12.196.42#973166

Fix Freshdesk migrations team mappings issue

2.198.12.196.42#971046

Fixed an issue with restricting article auggestion FAQ lists for ticket types

2.198.12.196.42#969946

Fixed an issue where creating new Licences when using the "Open in a new Halo Tab" list mode would error

2.198.12.196.42#962880

Bug fix — something was broken and now works
2.198.12.196.42#919992

Fixed inactive agents showing in the agent filter when multi-select filtering is enabled

2.198.12.196.42#776896

Fixed an issue where a Chat could end when an Agent joins a Live Chat session

2.198.22.196.43#981202

Fixed a rare issue where you couldn't create a mailbox credential due to the instance not loading

2.198.22.196.432.184.121#980717

Fixed an issue with Admin elevation option being available (but not working) when it shouldn't show

2.198.22.196.43#980303

Fixed issues with chat starting a new chat flow

2.198.22.196.43#979499

Fixed an error when importing Datto devices with user matching enabled

2.198.32.196.512.184.131#984061

Fixed an issue with automatically creating an appointment when a ticket has been approved

2.198.32.196.51#983933

Fixed an issue with the action setting 'Hide from Ticket header' incorrectly impacting action groups

2.198.32.196.51#983605

Fixed an issue with table fields not copying to clones of ticket templates

2.198.32.196.51#983518

Fixed an issue with the site mappings not matching for Atera RMM

2.198.32.196.51#983507

Fixed a value conversion error importing SentinelOne devices

2.198.32.196.51#982681

Fixed an issue with custom field changes being audited when no changes occurred

2.198.32.196.51#982496

Fixed an issue with the date filter on Freshdesk Tickets migration when using the Halo Integrator

2.198.32.196.51#982325

Fixed an issue with Action variables in Runbooks started from an Action system use of "Send Webhook/Queue Integration Runbook" sometimes not resolving

2.198.32.196.51#982156

Fixed an issue when viewing tickets per type will show the same count value for all ticket types

2.198.32.196.51#981406

Fixed an issue with deleting OLA templates

2.198.32.196.51#981350

Fixed a rare display issue with user details stating they were also an agent

2.198.32.196.51#981161

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.198.32.196.51#980746

Fixed an issue with the integrator not being able to update some custom fields

2.198.32.196.51#980632

Resolved an issue where an email could be sent to a user despite having 'never send emails' enabled

2.198.32.196.51#980379

Bug fix — something was broken and now works
2.198.32.196.51#980306

Fixed an issue where Assets would erroneously link to existing Contracts

2.198.32.196.512.184.131#980257

The Dicker Data integration will no longer deactivate clients during a manual import, bringing the behaviour in line with the integrator

2.198.32.196.51#980226

Resolved an issue with the Bank Transfer and Credit Card settings for Quickbooks Online checkboxes being incorrectly labelled

2.198.32.196.51#979937

Fixed a UI issue deleting Software Licences when using multiple Halo tabs

2.198.32.196.51#979761

Fixed a minor issue with applying a billing template with contract hours per period

2.198.32.196.51#979711

Fixed an issue with the "Please select a valid User" message not showing on the action bar if the ticket was awaiting the logged in agents approval

2.198.32.196.51#979375

Fixed an issue with enabling the Halo integrator for Myob not automatically creating a scheduled integrator run for hosted customers

2.198.32.196.51#979193

Fixed an error deleting Exchange appointments when the integration is configured to use a non-global authority

2.198.32.196.51#979155

Optimization of appointment query

Performance

2.198.32.196.51#978590

Fixed an issue where the loading screen could remain visible indefinitely after deleting a canned text

2.198.32.196.51#978552

Fixed sales order invoiced percentage when partially invoicing the sales order lines based on quantity

2.198.32.196.51#978486

Fixed an issue with invoice duplication in Ready for Invoicing if multiple Halo tabs are open

2.198.32.196.51#978129

Resolved an issue with a Charge Rate override used for Prepay is only applied on the time entry that uses the remaining balance from the Prepay

2.198.32.196.51#977906

Fixed an issue with merging customers

2.198.32.196.51#977783

Resolved selecting all actions in awaiting review or ready for invoicing when ordered by charge type

2.198.32.196.51#977211

Bug fix — something was broken and now works
2.198.32.196.512.184.131#976970

Added a hint to the TechData reseller password field

2.198.32.196.51#976059

Fixed an issue where old attachments wouldn't be visible when document management functionality is enabled

2.198.32.196.51#975812

Fixed an issue with quote updated runbook condition criteria

2.198.32.196.51#972071

Bug fix — something was broken and now works
2.198.32.196.51#972011

Bug fix — something was broken and now works
2.198.32.196.51#953856

Fixed several miscellaneous issues with Sage Intacct

2.198.32.196.51#952619

Adjusted ticket full text searching when a number is in the string value

2.198.32.196.51#881029

When evaluating Ticket Rules when a Ticket is created the Ticket Subject will be temporarily populated before checking the rules

2.198.22.196.51#831840

Fixed an issue where it wasn't possible to add multiple Purchase Orders to Sales Order lines

2.198.32.196.51#801878

Minor improvement on ticket locking during an action

2.198.32.196.51#773100

Bug fix — something was broken and now works
2.198.32.196.52#980882

Fixed an issue with using the asset field in the self-service portal

2.198.32.196.52#980304

Resolved an issue with Dynamic Value Visibility for Categories failing to function correctly on the Self Service Portal

2.198.32.196.53#982606

Resolved an error thrown when adding Dynamic Value restrictions for Categories to Field Groups

2.198.42.196.54#988899

Fixed an issue using the cache in the Halo DB integrator

2.198.52.196.552.184.125#975810

Fixed issues with migrating dynamic field visibility

2.200.32.196.562.184.124#992152

Fixed a time zone issue with the config push/pull cut off date.

2.200.32.196.562.184.124#980870

Fixed a rare issue in the upgrader where a migration was done incorrectly

2.200.62.196.57#995192

Fixed an issue locating the signing certificate in the SAML integration

2.200.62.196.57#993014

Temporarily disabled some new additional SAML login validation

Security

2.202.12.196.58#997112

Fixed an issue upgrading to 2.196

2.202.22.196.59#998297

Fixed issue where change clash warnings appeared incorrectly

2.202.22.196.60#997056

Fixed an issue with not being able to add attachments on actions

2.202.22.196.74#1000209

Fixed an issue preventing Pax8 from syncing with the integrator

2.202.22.196.74#998094

Fixed an issue where Pax8 Customer mappings would duplicate when running the integrator

2.200.102.196.74#997095

Fixed an issue setting the JAMF ID on devices

2.200.112.196.75#1001090

Fixed an issue with agent notifications not working due to the agent client access

2.202.32.196.76#1002207

Fixed an issue refreshing agent presence subscriptions

2.202.22.196.76#1000911

Fixed a rare migration step issue during upgrades

2.202.22.196.76#1000688

Fixed an issue with duplicate assets when importing through Jamf

2.202.22.196.76#960692

Fixed an issue with $ variables on some billing entities not displaying correctly in some cases

2.202.52.196.78#1002772

Fixed an issue with importing licences from Entra ID

2.204.12.196.81#1005057

Fixed an issue with using lookup custom fields within approving an approval process

2.204.12.196.82#1004340

Fix an issue with saving S3 attachments in specific regions.

2.202.72.196.83#1007590

Fixed an appointment scan error when using comma time separator

2.202.92.196.84#1006195

Fixed a "Failed to generate PDF error" if the session cookie is large and Enable session ID cookie validation is enabled

2.202.92.196.84#1004927

Fixed an issue with criteria causing other entities to fail to load in some very rare cases

2.202.92.196.84#1001055

Fixed an issue with setting Related Services on a Ticket

2.202.92.196.84#1000752

Fixed an issue with the rich text editor

2.202.92.196.84#999846

Fixed an issue with filtering sales orders based on top level

2.202.92.196.84#998019

Fix an issue with S3 attachments when using the Twilio Whatsapp integration

2.202.92.196.84#995536

Fixed an issue with prepending PDFs to templates when using Amazon S3 attachments.

2.202.92.196.84#990572

Fixed the Sherweb integration incorrectly deactivating subscriptions on the integrator

2.202.92.196.84#954353

Resolved an issue with Meter Readings having the price incorrectly set when there are no meter tiers enabled

2.202.102.196.85#1018418

Fixed a pagination issue with importing Google Workspace customers

2.202.102.196.85#998216

Added the option to only allow users with verified email addresses to sign in via Google and Okta SSO

Needs configurationSecurity

2.202.112.196.86#1018676

New feature — a capability that did not exist before
Needs configurationSecurity
2.202.112.196.86#1018295

Added additional security checks to the security page

Security

2.202.122.196.87#1019381

Resolved an issue with updating Periodic Meter quantity to a value lower than an existing unbilled quantity causing the quantity to be set to 0

2.202.122.196.87#1012259

Fixed an issue with Sage Intacct failing to post invoices in rare cases

2.206.12.196.92#1022095

Fixed a validation issue when queueing a PowerShell script

2.204.72.196.93#1030356

Fixed an issue with WhatsApp responses

2.206.52.196.101#1031939

Resolved an issue present when using Quickbooks with Automated Sales Tax at the same time as Composite Tax calculated after rounding which can cause an incorrect tax total in some cases

2.206.52.196.101#1031837

Updated QuickBooks language packs

2.206.52.196.101#1030864

Resolved an issue with adding periodic meter readings failing to allow the quantity to go below last invoiced quantity

2.206.52.196.101#1030532

Added Managed Identity via Azure Arc as an authentication option to the Microsoft Entra integration and Office 365 mailboxes

2.208.12.196.102#1024317

Resolved an issue with the quantity of meter reading lines being set to 0 when there are not meter tiers associated with the meter.

2.206.112.196.103#1040867

Fix for tax issue on meter with no tier

2.206.122.196.104#1041391

Resolved an issue with rolling back periodic meters when there are no previous meter readings that have been invoiced

2.206.132.196.105#1042023

Resolved an issue with incorrect Tax Rate calculated when using AST and Composite Tax is calculated at invoice level

2.206.142.196.106#1042684

Fixed an issue with template field value restrictions on field groups

2.210.12.208.412.196.121#1038353

Fixed an issue with database lookups

2.210.22.208.442.196.122#1057786

Fixed an issue where it was not possible to add items to Purchase Orders from Sales Orders if Purchase Order approval was enabled

2.210.32.208.612.196.123#1041490

Internal or maintenance work with no directly usable change
Security
2.212.62.208.712.196.124#1081848

Resolved an issue with Pro Rata added from a Sales Order line only adding the partial period and not additional periods.

2.198.12.196.51#965710

Minor backend improvements to the WhatsApp integration

2.200.12.196.71#988239

Minor backend improvements to the Shopify integration

2.200.12.196.71#988233

Minor backend improvements to the Jira Confluence integration

2.200.12.196.71#988197

Minor backend improvements to the VM Workspace One integration

2.200.12.196.71#988166

Minor backend improvements to the Datoo Commerce integration

2.200.12.196.71#988115

Minor backend improvements to the PRTG integration

2.200.12.196.71#988048

Removed beta icon from client-side upload setting

2.200.12.196.71#988012

Minor backend improvements to the Jira Software integration

2.200.12.196.71#988006

Minor backend improvements to the Azure DevOps integration

2.200.12.196.71#987979

Fixed an issue with Azure Entra subscriptions imports matching incorrectly in some cases

2.200.12.196.71#987903

Resolved an issue with Actions that are merged triggering webhooks that are configured at Action level

2.200.12.196.71#986983

Fixed an issue with the comments field when approving/rejecting an approval process

2.200.12.196.71#986946

Language pack improvements

2.200.12.196.71#986100

Fixed an issue with hubspot deals not setting opportunity contact fields in some cases

2.200.12.196.71#986069

Fixed an issue with the knowledge base search in the problem resolution finder when logging a new ticket

2.200.12.196.71#985617

Fixed an issue with change collision detection showing unnecessary warnings

2.200.12.196.57#985589

Fixed an issue with syncing items to QuickBooks Online when the item inherits sales and expense accounts codes from its group

2.200.12.196.71#985456

Fixed new Sites defaulting to an invalid SLA if no global default is set

2.200.12.196.71#985411

Fixed a rare issue loading appointments

2.200.12.196.71#985398

Fixed an issue with purchase currency not updating price instead of margin when updating the purchase currency rate in some cases

2.200.12.196.71#985299

Fixed an issue with grandchild tasks not inheriting its grandparent budget charge rate

2.200.12.196.71#985277

Fixed an issue with removing attachments when cancelling an action

2.200.12.196.71#985188

Fixed an issue that prevented all items from appearing in the MYOB integration configuration

2.200.12.196.71#985126

Fixed a rare issue when reassigning tickets

2.200.12.196.71#985040

Fixed an issue with the upgrader

2.200.12.196.71#984750

Resolved an issue with a read only field only triggering a database lookup the first time it is updated

2.200.12.196.71#984469

Fixed the $-userid variable not working within dynamic SQL input fields within chat profiles

2.200.12.196.71#984432

Fixed an issue with setting the top level for new customers on the Pax8 integration configuration screen

2.200.12.196.71#984365

Fixed an issue which prevented the $-QUOTEITEM_TCS variable from rendering

2.200.12.196.71#984362

Resolved an issue with an error given when deleting workflows

2.200.12.196.71#984361

Bing Spell Check integration is now fulfilled by AI as BingSearch API is being retired

2.200.12.196.71#984298

Fixed an issue where Zabbix wouldn't set alert priority if no SLA is set at ticket type level

2.200.12.196.71#983781

Improved the error handling when sending an email to a distribution list using the Bcc method

2.200.12.196.71#983391

Fixed an issue with the Active Directory (AD) server connection method always returning invalid credentials

2.200.12.196.71#982621

Updated QuickBooks Online language packs and button

2.200.12.196.71#982373

Minor backend improvements to the Jamf integration

2.200.12.196.71#982168

Fixed an issue where dollar variables wouldn't be populated when sending a purchase order

2.200.12.196.71#981043

Fixed an issue where ticket variables wouldn't populate for appointment mentions

2.200.12.196.71#976647

Fixed an issue with uploading quote signatures

2.200.12.196.71#974468

Fixed custom field criteria not matching for supplier contract Automated Tickets

2.200.12.196.71#973633

Fixed an issue with the distribution members list not showing all users by default

2.200.12.196.71#972385

Fixed an issue with sending quotes to a different user than the quote user

2.200.12.196.71#968601

Improved a setting label for appointment types

2.200.12.196.71#962947

Improvements to the way calendar access is managed in the Google Calendars integrations

2.200.12.196.71#953516

Fixed an issue using $ BESTARTICLEMATCHESJSON with AI Auto Response not populating URLS correctly

2.200.12.196.71#951192

Minor backend improvements to the Snipe-IT integration

2.200.12.196.71#897813

Minor backend improvements to the Exact online integration

2.200.12.196.71#897812

Minor backend improvements to the Sage Business Cloud integration

2.200.12.196.71#897811

Minor backend improvements to the Tenable integration

2.200.12.196.71#897805

Minor backend improvements to the Facebook integration

2.200.12.196.71#897798

Fixed the Asset field not being enforced as mandatory on actions when Category is included in the dynamic field visibility conditions

2.200.12.196.71#835158

Fixed an issue with linking assets via the Lansweeper integration

2.200.12.196.712.184.131#820028

Fixed a minor UI issue with the Endpoint Central integration

2.200.42.196.71#994589

Improved the error handling for the manual Microsoft Teams Shifts imports

2.200.42.196.71#994214

Fixed an issue saving Slack channels

2.200.42.196.71#994109

Minor query improvements

Performance

2.200.52.196.57#994723

Fixed an issue with the saving overlay on new appointment actions

2.200.52.196.71#993983

Resolved an issue with $ INVOICEDUETOTAL failing to populate correctly on Invoice emails

2.200.72.196.71#994699

Resolved an issue with the Customer level option for "Recalculate Billing" causing recalculation for other Customer records

2.202.12.196.81#996805

Fixed a minor spelling issue when viewing device change records

2.202.12.196.81#996580

Fixed an issue with the pax8 integration getting errors on new tenants in some cases

2.202.12.196.81#995588

Fixed an issue with cloning workflows when there were steps containing rules

2.202.12.196.81#995115

Fixed an issue with importing Azure DevOps projects

2.202.12.196.81#995055

Fixed an issue where Resource Booking timezone selection wouldn't include DST

2.202.12.196.81#995011

Bug fix — something was broken and now works
2.202.12.196.81#994941

Fixed an issue setting custom field values when tickets are generated from Ninja alert webhooks.

2.202.12.196.81#994905

Fixed a minor language pack issue

2.202.12.196.81#994735

Resolved a UI issue that caused the Mail Configuration Menus to appear disabled

2.202.12.196.81#993878

Fixed an issue with the external invoice number not being available on custom invoice columns and with incorrect sorting in some cases

2.202.12.196.81#993854

Fixed an issue where query builder reports could return an invalid syntax error when using custom fields

2.202.12.196.81#993793

Fixed an issue where writing to the cache would fail for one particular cache

2.202.12.196.81#993765

Fixed an issue with viewing department records in My Config

2.202.12.196.81#992785

Fixed an issue with $-INVOICEDISCOUNTTOTAL and $-INVOICEDISCOUNTPERCENT

2.202.12.196.81#992387

Fixed an issue with $-AREA variable not resolving on asset custom tabs

2.202.12.196.81#991869

Pro-rata will now be included on an Invoice if the Pro-rata date is before the end of the Invoice bill period

2.202.12.196.81#991793

Resolved an issue with the additional line option being mandatory when creating an Invoice from Sales Order lines

2.202.12.196.81#991499

Fixed an issue with deleting Entra ID connections

2.202.12.196.81#990940

Fixed an issue with receiving New Relic alerts

2.202.12.196.81#990836

Fixed an issue with licence variables not always populating when creating from a billing run with quantity calculated lines

2.202.12.196.81#990831

Improved formatting on notes from ServiceNow webhooks

2.202.12.196.81#990669

Resolved an issue with using Sub Event Time Entry (Start and End times) failing to set the Action Date correctly

2.202.12.196.81#990266

Fixed an issue with S3 attachments not opening correctly in the browser window.

2.202.12.196.81#989990

Resolved an issue with completing an appointment causing an update to be triggered in the Exchange/Microsoft calendar integration

2.202.12.196.81#989440

Fixed an issue with 404 errors when creating new IT Glue Contacts in some cases

2.202.12.196.81#989376

Fixed an issue with the 'Is not equal to' criteria in runbooks

2.202.12.196.81#989261

Fixed a rare issue with empty fields being visible on the portal when configured as hidden if empty

2.202.12.196.81#989168

Fixed an issue with starting an approval using the related service(s) compliance owner

2.202.12.196.81#989103

Fixed an issue with multi-currency unit tax rounding not working as intended

2.202.12.196.81#988809

Fixed an issue with appointment mentions

2.202.12.196.81#988339

Fix pro-rata date issues

2.202.12.196.81#987801

Fixed an issue where moving a reserved asset to a different site or stock location would not update sales orders that have the asset reserved.

2.202.12.196.81#987359

Fixed an issue with the 'Do not allow editing status field on Asset details screen' setting.

2.202.12.196.81#987212

Fixed an issue with searching for services when allowing services to be in multiple categories

2.202.12.196.81#986150

Fixed an issue with change management across three or more instances

2.202.12.196.81#986137

Resolved an IT Glue integration issue with the Asset Tag failing to import correctly when using the in application import

2.202.12.196.81#985876

Resolved an issue with the Import of IT Glue Assets using the UI failing to correctly set the IT Glue URL

2.202.12.196.81#985875

Fixed some issues with user deletion and anonymization.

Security

2.202.12.196.81#982498

Fixed an issue with using a data source that applies the agent's permissions

2.202.12.196.81#981167

Fixed an issue with using SQL reserved characters in a KB search

2.202.12.196.81#980826

Fixed an issue with linking recurring/scheduled appointments with tickets

2.202.12.196.81#976468

When importing Accounts using Microsoft Dynamics 365, Address Line 2 and Address Line 3 will now be appended to Address Line 1

2.202.12.196.81#974840

Fixed an issue where items issued on a new service ticket may not be correctly saved

2.202.12.196.81#974743

Fixed an issue where Bi-Weekly Schedules could generate irregularly

2.202.12.196.81#962412

Fixed an issue when sending out service subscriber emails

2.202.12.196.81#958043

Fixed a UTC issue with invoice due dates when using QuickBooks invoice terms

2.202.12.196.81#955335

Fixed an issue with special characters in emails sent out via the Google mailbox connection method.

2.202.12.196.81#952515

Fixed an issue where changing the meter type or pricing method would not recalculate the quantity/price until a new reading was added.

2.202.12.196.81#934087

Fixed an issue where duplicate emails could be sent when creating invoices from a recurring invoice

2.202.12.196.81#882145

Mapped Sherweb subscription recurring fees to selling price instead of purchase price

2.202.12.196.81#859058

Fixed an issue where Quotation Line dollar variables wouldn't populate after signing

2.202.12.196.81#819595

Fixed an issue with the items issued catalogue on the portal displaying poorl in dark mode

2.202.22.196.81#1000762

Fixed an issue with Active Directory not authorising correctly when syncing via the UI

2.202.22.196.81#1000325

Fixed the client not being updated when changing the user of a ticket when "Allow a Tickets Customer and Site to be different to the End-Users Customer and Site" is enabled

2.202.32.196.81#996309

Fixed an issue with default items not being used for MYOB when syncing an invoice

2.202.42.196.81#1006160

Resolved an issue with the setting to mark recurring Prepay records as invoiced working incorrectly when it has not been set manually

2.204.12.196.91#1006492

Fixed an issue where Halo tabs wouldn't resize as new tabs are added

2.204.12.196.91#1005212

Fixed an issue with the phone number on a ticket not updating when the user is changed

2.204.12.196.91#1004526

Fixed an issue with the 'Next Review Date' field in specific cases

2.204.12.196.91#1004429

Fixed an issue where mandatory feedback comment wouldn't apply to surveys

2.204.12.196.91#1004367

Changes to the AI client profiling daily task

2.204.12.196.91#1003863

Fixed an issue with the workflow progress bar not being visible in the main tab

2.204.12.196.91#1003861

Fixed an issue with validating device XLS imports

2.204.12.196.91#1003797

Resolved an issue with updating tickets in bulk from a list view when only one ticket was selected for editing

2.204.12.196.91#1003708

Fix for import/update a recurring invoice line via XLS import

2.204.12.196.91#1003137

Fixed an issue with asset fields not displaying when editing a Ticket-Asset relationship if configured to do so

2.204.12.196.91#1002984

Resolved an issue with rolling back recurring invoices failing to correctly set the meter quantity when using the periodic meter type

2.204.12.196.91#1002775

Fixed an issue where the entities dropdown was no longer visible if the editing of config tracked entities had been disabled in production

2.204.12.196.91#1002339

Resolved an issue with the appointment clash functionality causing appointments to show a warning when using the Scheduler functionality

2.204.12.196.91#1002250

Fixed an issue with Hubspot field mappings not always overwriting

2.204.12.196.91#1001567

Resolved an issue with the NinjaOne Device Field Mappings that allowed only one NinjaOne Custom Field to be mapped

2.204.12.196.91#1001487

Fixed an issue with appointments getting erroneous errors when saving in rare cases

2.204.12.196.91#1000979

Fixed an issue with the v2 line totals calculation method that rarely caused bundled lines to be hidden in error on pdfs

2.204.12.196.91#1000893

Resolved an issue with rounding errors when using more than 2 decimal places on Invoice lines

2.204.12.196.91#1000821

Resolved an issue with the values failing to load for Dynamic Custom Fields on Billing Criteria

2.204.12.196.91#1000409

Resolved an issue with Milestone links remaining in place for Tasks when they are moved to a different Project

2.204.12.196.91#1000139

Fixed an issue with the Avalara customer entity code type "E - Charitable/Exempt Organization" causing issues when syncing to Avalara in some cases

2.204.12.196.91#1000086

Fixed an issue with using supplier contract custom fields in column profiles

2.204.12.196.91#999856

Fixed an issue with the "show/hide standard users" button on user lists

2.204.12.196.91#999806

Fixed an issue with HubSpot Deal webhooks

2.204.12.196.91#999440

Fixed an issue with items issued tab only adding the first item selected in the tab in some instances

2.204.12.196.91#999431

Resolved an issue with the fields available when using Quick Time failing to load when changing the Ticket Type

2.204.12.196.91#998990

Fixed an issue with setting 'Owning Service' on a Service

2.204.12.196.91#998811

Fixed an issue trying to view reports built by the query builder

2.204.12.196.91#998740

Fixed an issue where Sequence field wouldn't display on PDF templates

2.204.12.196.91#998620

Fixed an issue with importing Recurring Invoice Lines

2.204.12.196.91#998571

Fixed the device name not being included in the summary of Datto RMM alert tickets

2.204.12.196.91#998545

Fixed an issue where multiple Ninja Custom field mappings couldn't be added

2.204.12.196.91#998329

Fixed an issue where updating email fields on Users would always display a merge prompt

2.204.12.196.91#997709

Fixed an issue where Tickets would be set to the incorrect User when converting Opportunities to Prospects

2.204.12.196.91#997585

Resolved an issue with remaining holiday allowance being incorrectly calculated due to time zone issues

2.204.12.196.91#997328

Fixed incoming payment webhooks failing to match QuickBooks Online sub-customers

2.204.12.196.91#995648

Fixed certain field visibility conditions with using the ticket type setting 'Agent Emails on closed Tickets'

2.204.12.196.91#984366

Fixed an issue with Resource Booking when submitting an anonymous Ticket while logged in

2.204.12.196.91#983551

Fixed default travel rate not being set correctly on actions

2.204.12.196.91#978468

Fixed an issue with 'Primary Service' option in dynamic field visibility

2.204.12.196.121#978229

Fixed an issue where Attachments couldn't be submitted on Anonymous Tickets

2.204.12.196.91#935802

Fixed an issue which would prevent the 'Convert Opportunity Contacts to Prospects' from running if a company name was not set

2.204.12.196.91#758743

Resolved an issue with the setting to mark recurring and auto Prepay records as invoiced working incorrectly when it has not been set manually

2.204.22.196.91#1009976

Fixed an issue where converting Opportunities to Prospects could cause Tickets with display issues

2.204.32.196.91#1016184

Fixed an issue with scheduled imports not loading the spreadsheets correctly

2.204.32.196.91#1002888

Caching performance improvements for list filters and custom language pack translations

Performance

2.204.42.196.91#1018245

Fixed an issue with $-NETAMOUNT not working as intended on invoices

2.204.52.196.91#1019236

Fixed an issue with QuickBooks Online AST applying to new invoice PDFs in error in some cases

2.206.12.196.101#1023415

Fixed an issue with syncing changes to the "SLA Override" setting between instances

2.206.12.196.101#1022560

Resolved a rare issue with Primary Key errors on Invoice creation

2.206.12.196.101#1021969

Fixed an issue with cloning workflows that have steps with status restrictions

2.206.12.196.101#1021843

Fixed issue with category names not getting translated

2.206.12.196.101#1021676

Fixed an issue with deleting invoices in Halo that are already deleted in Myob

2.206.12.196.101#1021012

Hidden a beta setting related to how projects are invoiced based on the project hierarchy

Needs configuration

2.206.12.196.101#1019646

Fixed an issue with invoice region being overriden by the site region in some cases in Avalara

2.206.12.196.101#1019308

Reduced batch size for token clean up for performance reasons

Performance

2.206.12.196.101#1019188

Fixed an issue with translating custom email templates

2.206.12.196.101#1018181

Resolved an issue with Action time rounding not showing correctly when using Ticket level rounding when there are actions with zero time but charge rates applied on the same Ticket

2.206.12.196.101#1017289

Hint amended for agent preference notification setting

2.206.12.196.101#1016852

Fixed an issue causing Google mail errors from showing correctly

2.206.12.196.101#1016481

Resolved an issue with the option for overriding pro rata showing in the Ready For Invoicing area failing to save correctly

2.206.12.196.101#1016335

Fixed an issue with clearing the source instance for syncing config

2.206.12.196.101#1016144

Fixed some mappings issued with the Sage Intacct integration

2.206.12.196.101#1015473

Fixed an issue with some new users matching incorrectly when imported via the Google Workspace integration

2.206.12.196.101#1015194

Fixed an issue with the service level setting 'Screen after a ticket has been logged' not applying in certain cases

2.206.12.196.101#1015082

Fixed an issue with using custom SQL fields on anonymous actions

2.206.12.196.101#1014860

Fixed an issue runbook steps becoming uneditable in some cases

2.206.12.196.101#1014295

Fixed an issue where setting trace level reset to -1 would cause a trace level reset on the next check.

2.206.12.196.101#1014204

Resolved an issue with Custom Fields failing to load on Column Profiles for Invoices

2.206.12.196.101#1013750

Improved the logging for Microsoft Sentinel webhooks

2.206.12.196.101#1013102

Fixed an issue where a 500 error would be thrown when loading a contract when having the settings enabled to have multiple clients per site

2.206.12.196.101#1013072

Minor fix to a mislabelled title on the Pax8 Integration

2.206.12.196.101#1012417

Fix an issue with incoming Twilio WhatsApp webhooks not receiving a response message.

2.206.12.196.101#1012283

Incoming check for forwarded email will now include TR: and TR : to better capture French forwarded emails

2.206.12.196.101#1012242

Fixed Automated Tickets not being generated when a licence end date is moved forward and a ticket has already been generated for that licence previously

2.206.12.196.101#1012189

Fixed an issue with field mapping options not being visible on Sage Intacct field mappings

2.206.12.196.101#1011778

Fixed an issue with the dashboard online repository not working

2.206.12.196.101#1011527

Fixed an issue where Completed Appointments would add an action to Tickets when cloned

2.206.12.196.101#1011517

Delayed Exchange appointment series update webhook processing to avoid an appointment series occurrence duplication issue.

2.206.12.196.101#1009841

Fixed an issue with incorrect records showing in the ticket event log tab

2.206.12.196.101#1009731

Fixed issue preventing item cloning when 'Match newly created Items using the API on Manufacturer SKU of existing Items' setting is enabled

2.206.12.196.101#1009274

Fixed an issue with backend service monitoring filtering on the incoming email logs

2.206.12.196.101#1009255

Resolved an issue with Total Invoice amount showing incorrectly for PDF generation when using AST with Quickbooks and the first line on an invoice is marked as "Bundled/Cost Only line"

2.206.12.196.101#1008738

Resolved an issue with template defaults failing to be set when using an Action to apply the template

2.206.12.196.101#1008300

Fixed an issue with quote tax updating after a Sales order is created and the lines cannot be updated

2.206.12.196.101#1006566

Fixed an issue with quote column profiles displaying incorrect column names when adding new profiles

2.206.12.196.101#1006417

Fixed an issue with travel time not being affected by the date range fields in awaiting review in some cases

2.206.12.196.101#1006164

Fixed an issue with invoicing filters on recurring invoices very rarely causing no invoices to display in error

2.206.12.196.101#1006162

Fixed an issue where the Create PO button could show on sales order lines when the full quantity has already been ordered.

2.206.12.196.101#1004826

Bug fix — something was broken and now works
2.206.12.196.101#1004632

Fixed an minor issue with milestone value billing

2.206.12.196.101#1004206

Fixed an issue with some changes not showing in the instances config area

2.206.12.196.101#1004108

Fixed an issue where POs created from Sales Orders couldn't be added to other POs on that Sales Order

2.206.12.196.101#1003418

Improved the error handling for the Google Business Integration

2.206.12.196.101#1002981

Fixed an issue with category names translating incorrectly in certain conditions

2.206.12.196.101#1001825

Fixed a rare issue with linking Tickets to Jira

2.206.12.196.101#999891

Fixed an issue where data sources would not save correctly in certain scenarios

2.206.12.196.101#996736

Improved the handling of consumption data being saved in Microsoft CSP

2.206.12.196.101#996357

Fixed an issue with certain suggestion type in AI insights

2.206.12.196.101#994952

Fixed an issue where the 'Open in N-Central' button would fail if your N-Central URL had a custom port number

2.206.12.196.101#990464

Fixed an issue with access control on services and service categories incorrectly showing the delete button

2.206.12.196.101#986068

Improved login error when trying to log in to the portal via EntraID SSO for the first time, but the user does not have access to the portal.

2.206.12.196.101#985891

Fixed an issue with $-SLAHOLDRICHACTIONNOTEPRIVATE not resolving correctly

2.206.12.196.101#982523

Fixed an issue with the loading of dynamic lookup custom fields on invoice lines and quotation lines

2.206.12.196.101#981339

Fixed an issue with rewinding merged invoices not working correctly in some cases

2.206.12.196.101#979854

Fixed an issue where sales order status changes would not trigger a notification or queue an event

2.206.12.196.101#962853

Fixed an issue with new suppliers not inheriting the default Xero tenant

2.206.12.196.101#961660

Fixed an issue where Subscriptions could be split into multiple Licences when importing from Giacom

2.206.12.196.101#956786

Fixed a minor issue with importing sites from the ServiceNow integration

2.206.22.196.93#1023632

Fixed an issue where you were unable to redeliver unsuccessful inbound webhooks for QuickBooks Online and Xero

2.206.22.196.101#1014642

Updated QuickBooks Accounts Integrator langpack

2.206.32.196.101#1027405

Visual fix for asset fields

2.206.32.196.101#1025468

Fixed multiple issues with the SentinelOne integration

2.206.32.196.101#1024164

Resolved an issue with Tax failing to show correctly on the totals for Invoices when using Quickbooks Online and the invoice contains lines with 0 price or "cost only" lines

2.206.42.196.101#1028589

Fixed a minor display issue when syncing a quote to order purchase order to Ingram Micro Reseller

2.206.42.196.101#1028323

Updated QuickBooks Accounts Integrator image

2.206.42.196.101#1028160

Fixed an issue when changing teams with different timezones on Tickets excluded from SLAs

2.206.42.196.101#1027303

Fixed an issue where unsaved quotation lines could display a net total greater than the true value.

2.206.42.196.101#1017209

Resolved an issue with an error thrown when tax is calculated for Invoice lines and Quickbooks Automated Sales Tax is enabled

2.206.72.196.102#1032935

Fixed an issue where you couldn't sort recurring invoices by 'Next Creation Period' or 'Create invoices this many periods ahead'

2.206.72.196.102#1032594

Fixed an error loading Assets when the N-Able N-Central module is enabled without a valid URL

2.206.102.196.111#1038485

Fixed an issue where end-user closure procedures would erroneously apply to Projects

2.208.12.196.111#1033686

Fixed an issue where HubSpot Default Billing Period field mapping on Items would error

2.208.12.196.111#1033660

Fixed an issue where field criteria couldn't be selected on Billing Plan Combinations by non-Admins

2.208.12.196.111#1033402

Fixed an issue where Appointments couldn't be completed by automated actions

2.208.12.196.111#1033233

Fixed an issue with the custom field options to copy values to parent/child when storing values in rows

2.208.12.196.111#1032813

Fixed an issue with Ingram Micro Reseller webhooks

2.208.12.196.111#1032804

Fixed an issue where attachment uploads for subscriptions may give an incorrect permission error

2.208.12.196.111#1032742

Fixed an issue with updating the site of an asset when the user's site is changed using a Halo API action

2.208.12.196.111#1032287

Fixed language issue with item groups

2.208.12.196.111#1031983

Fixed an issue with the AI report analysis still showing on a report when AI report analysis has been disabled

2.208.12.196.111#1031966

Resolved an issue with the deletion of Credit Notes affecting the Recurring Invoice that the Credit Note related to

2.208.12.196.111#1031585

Fixed an issue where pre-pay balance wouldn't display on Tickets for merged Clients

2.208.12.196.111#1031558

Language pack improvements

2.208.12.196.111#1030868

Resolved an issue with API Agents being able to be assigned appointments via resource booking

2.208.12.196.111#1030524

Fixed an issue with locking a ticket list to a Gantt view

2.208.12.196.111#1030339

Fixed language pack issue in self service portal config

2.208.12.196.111#1030094

Fixed an issue which could prevent viewing / uploading attachments to an expense

2.208.12.196.111#1028510

Fixed an issue with syncing "Quote to Order" purchase orders to Ingram when there are more that one orders awaiting a response

2.208.12.196.111#1028417

Fixed an issue that sometimes occurs when reassigning a ticket

2.208.12.196.111#1028151

Fixed an issue with the followers field not being mandatory on user new tickets

2.208.12.196.111#1027666

Resolved an error when using the Customer filter in the Ready For Invoicing area for expenses

2.208.12.196.111#1027657

Fixed an issue with the scheduled import integration failing to read the attachments

2.208.12.196.111#1027471

Fixed a time zone issue with the invoice period start and end dates

2.208.12.196.111#1027392

Improved note display on Workflow steps

2.208.12.196.111#1027320

Resolved an issue with the variable $ TAXCATEGORYCODE failing to populate in specific scenarios when the Tax Code is not explicitly set

2.208.12.196.111#1026990

Fixed an issue where expenses could become unreviewed when adding a new expense

2.208.12.196.111#1026980

Fixed an issue where Exact would silently not sync in very rare cases

2.208.12.196.111#1026808

Fixed an issue where private note actions were not usable when using the "show a tab for each communication channel" global option, and not using custom tabs on the ticket type.

2.208.12.196.111#1026743

Resolved an issue with using Invoice Groupings with Items within the group not hidden failing to push to Fortnox

2.208.12.196.111#1026737

Amended error message shown for target date validation

2.208.12.196.111#1025763

Fixed a minor display issue with the 'statuses to show on child Kanban view' field at ticket type level

2.208.12.196.111#1025350

Fixed an issue where session cookies could increase in size when using the app

Security

2.208.12.196.111#1025214

Fixed a rare issue where the notes field on Invoices could cause Ready for Invoicing to error

2.208.12.196.111#1025116

Added additional logging for Teams embedded portal logins

2.208.12.196.111#1025013

Fixed slow loading of supplier view lists

Performance

2.208.12.196.111#1024874

Fixed an issue with sending multiple emails across to quickbooks online failing in rare cases

2.208.12.196.111#1024625

Fixed a minor issue with sales order total percentage invoiced

2.208.12.196.111#1024420

Fixed an issue where the 'Create PO' button would still display on Sales Orders when quantity had been used

2.208.12.196.111#1024373

Fixed a UI error that appears in the self service portal

2.208.12.196.111#1023806

Fixed creation date not being set for users created from the portal

2.208.12.196.111#1023772

Fixed an issue where Supplier and Customer API actions could appear as queued to send when they are not

2.208.12.196.111#1023603

Fixed an issue with Exact silently timing out on some imports and failing to retrieve all entities in some cases as a result

2.208.12.196.111#1023558

Fixed an issue with config tracking services

2.208.12.196.111#1023508

Fixed an issue where customer or supplier API actions would not send if the agent doesn't have access to the fall-back mailbox.

2.208.12.196.111#1023507

Update all line values, increase price of all products and add all lines from another quote buttons will now only show when in edit mode

2.208.12.196.111#1022598

Fixed an issue where an asset list's column profile override may not apply

2.208.12.196.111#1022317

Fixed an issue where the default items account does not get picked up when syncing an invoice to MYOB

2.208.12.196.111#1019207

Fixed an issue where client mappings would duplicate when syncing a new customer from Halo to MYOB

2.208.12.196.111#1019024

Fixed an issue with populating user single select custom fields during EntraID/CSP user sync

2.208.12.196.111#1018949

Fix user role access for site contact notifications

2.208.12.196.111#1015657

Fixed an issue where '[object Object]' could display when grouping by pipeline stage

2.208.12.196.111#1012718

Fixed an issue with out of hours rule criteria matching

2.208.12.196.111#1012535

Resolved an issue with the Date Done of an Action failing to be used when it is not updated

2.208.12.196.111#1012118

Fix agent billing plan filters when using ticket level rounding.

2.208.12.196.111#1010716

Bug fix — something was broken and now works
2.208.12.196.111#1009074

Fixed an issue where a recurring invoice line's net amount and tax amount might not immediately update when adding a meter reading

2.208.12.196.111#1008599

Fixed an issue with 'equal to' and 'not equal to' field visibility conditions that target single select custom fields.

2.208.12.196.111#1004534

Hint added to a setting in team details

2.208.12.196.111#1000146

Small fix to a language issue within custom fields

2.208.12.196.111#999629

Fixed an issue where approval timeouts with a start date of 10 minutes or less into the future would not timeout.

2.208.12.196.111#996316

Fixed an issue where pro rata would not get billed according to the 'Number of days ahead of schedule to create' value on the recurring invoice schedule.

2.208.12.196.111#986009

Fixed a minor issue with importing software as part of the ConnectWise Automate integration asset import

2.208.12.196.111#975725

Minor logging improvement for the Exchange Calendars integration when using Exchange Web Services

2.208.12.196.111#971523

Fixed an issue with the "Use assets to determine related services" setting not applying on the end-user portal as intended

2.208.12.196.111#970086

Fixed an issue where a permission error may be thrown when creating a ticket through an automation on a workflow

2.208.12.196.111#834137

Fixed a popup incorrectly appearing when enabling the integrator for the StreamOne Stellr Integration

2.208.22.196.111#1036752

Resolved an issue with Agents failing to be included for Resource Booking

2.208.32.196.111#1040262

Fixed an issue using basic authentication to authenticate Auvik webhooks

Security

2.208.32.196.111#1039205

Fixed an issue with Salesforce filters

2.208.32.196.111#1039186

Fixed an issue with using ADFS and AuthnRequests for SAML

Security

2.208.32.196.111#1039060

Minor improvement to searching Jira Issues

2.208.42.196.111#1040140

Fixed items issued sometimes being removed from tickets when adding a new item

2.208.62.196.111#1038322

Fixed an issue where the product bundle button redirected to the wrong URL

2.210.12.208.212.196.121#1044130

Updated hide action icon

2.210.12.208.212.196.121#1043161

Added translation for licence violation

2.210.12.208.212.196.121#1042807

Fixed an issue when deleting action groups

2.210.12.208.212.196.121#1041981

Fixed an issue with editing new article fields when specific settings were enabled

2.210.12.208.212.196.121#1041703

Fixed an issue with Stripe automatic payments and voided invoices

2.210.12.208.212.196.121#1041529

Fixed a minor display issue when voiding an invoice in QuickBooks Online and Avalara

2.210.12.208.212.196.121#1040349

Fixed the 'Unsubscribe' checkbox on user details showing twice

2.210.12.208.212.196.121#1039108

Resolved an issue with Users being allocated licenses from the incorrect tenant when there are more than one tenants mapped to the Customer

2.210.12.208.212.196.121#1038896

Fixed a UI issue with role names when viewing an agent list, where the role names contain special Unicode characters

2.210.12.208.212.196.121#1038889

Added hint for 'Enable config change tracking for mailboxes'

2.210.12.208.212.196.121#1037446

Fixed an issue where "Agents to show in Additional Agents" option wouldn't filter by Department

2.210.12.208.212.196.121#1037094

Fixed an issue with some special characters in search terms

2.210.12.208.212.196.121#1037019

UnameButton cache optimisation

Performance

2.210.12.208.212.196.121#1036945

Fixed an issue where in certain cases clients could be created with the same name

2.210.12.208.212.196.121#1036387

Fixed an issue where the Price column on Quotation PDFs wouldn't display correctly

2.210.12.208.212.196.121#1035955

Fixed an issue with file type restrictions for uploads

Security

2.210.12.208.212.196.121#1035359

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller

2.210.12.208.212.196.121#1033069

Fixed issues with creating and deleting contract schedule plan appointments.

2.210.12.208.212.196.121#1032980

Fixed an issue where removing ticket attachments from a forward action could result in those attachments being removed from the ticket completely.

2.210.12.208.212.196.121#1031872

Fix an issue with attachment downloads in GovCloud.

2.210.12.208.212.196.121#1030166

Fixed an issue where new tickets closed by rules may not receive a closure date.

2.210.12.208.212.196.121#1029968

Fixed an issue with sending Credit Notes when Xero was enabled

2.210.12.208.212.196.121#1024720

Fixed an issue with updating object mapping profiles

2.210.12.208.212.196.121#1015781

Fixed an issue where Client restricted To-Do groups would display for all Clients

2.210.12.208.212.196.121#1015486

Added better error handling when saving time rounding adjustments on actions.

2.210.12.208.212.196.121#1003840

Added Ticket and Sales Order variables to Asset Serialisation Defaults

Needs configuration

2.210.12.208.212.196.121#999878

Fixed an issue where multi day all day appointments would sync to Google Calendars without the final day.

2.210.12.208.212.196.121#992340

Fixed an issue with the bulk sending of SMS messages from services

2.210.12.208.212.196.121#965666

Fixed an issue with deleting invoice/bills that are already deleted in MYOB

2.210.12.208.212.196.121#922286

Fixed an error logging alert tickets when "use Assets to determine related services" is enabled

2.210.12.208.222.196.121#1050055

Fixed an issue with CSP consumption data being duplicated in rare cases

2.210.12.208.222.196.121#1033782

Fixed an issue with sending Credit Notes

2.210.12.208.232.196.121#1051820

Fixed an issue with loading images

2.210.12.208.242.196.121#1052297

Fixed a rare error when loading lists with blank rows in the criteria table

2.210.12.208.412.196.131#1049566

Fixed an issue applying group-role mappings in the Google Workspace integration

2.210.12.208.412.196.131#1047969

Fixed an issue with Recurring Invoice one-time charge lines becoming active when deleting Invoices

2.210.12.208.412.196.131#1047603

Updated Pro-Rata settings langpack

2.210.12.208.412.196.131#1047596

Setting a workflow step outcome is now mandatory so that invalid step cannot be set.

Breaking change

2.210.12.208.412.196.131#1043033

Fixed an issue where Dynamic SQL Custom Fields in Billing Criteria modals could error

2.210.12.208.412.196.131#1034487

Fixed an error saving invoices when there is a line description that exceeds 4000 characters

2.210.12.208.412.196.131#1032513

Fixed an issue with the attendees field being cleared when navigating out of the scheduler in some cases

2.210.12.208.412.196.131#1031357

Fixed an issue which prevent being able to hide asset key fields from the self service portal

2.210.12.208.412.196.131#673324

Resolved an issue with the calculated value of Invoice Total via the API incorrectly rounding midpoint values. The issue did not affect the UI, PDF generation or integrations.

2.212.12.208.612.196.131#1064814

Resolved an issue with being unable to submit timesheets for actions that start at midnight

2.212.12.208.612.196.131#1060623

Resolved an issue with the appointment type failing to update the appointment agent status

2.212.12.208.612.196.131#1060069

Resolved an issue with prepay not given an Invoice Date when creating an invoice from ready for invoicing and not using an accounting integration

2.212.12.208.612.196.131#1059726

Resolved an issue with reserving products on a sales order causing the price to be cleared when using multi-currency

2.212.12.208.612.196.131#1058430

Resolved an issue with the Giacom integration incorrectly creating new subscriptions when the purchase price is updated

2.212.12.208.612.196.131#1058186

Resolved an issue with the default sort order for Quotes and Orders ascending instead of descending in ID order

2.212.12.208.612.196.131#1056607

Improved Item serialisation error logging

2.212.12.208.612.196.131#1049847

Fix for error during appointment scan

2.212.12.208.612.196.131#1043909

Fix Unknown proxy error in logs

2.212.72.208.722.196.125#1083005

Fixed an issue with Azure single sign-on

2.212.72.208.722.196.125#1082698

2.196

Internal or maintenance work with no directly usable changeMinor improvement to the NinjaOne integrationIntegrations & sync·NinjaOne2.196.1#956787

Removed, retired or restricted going forwardThe /notify endpoint is now obsoleteIntegrations & syncBreaking change2.196.1#956691

Improvement — an existing feature extended, adjusted or polishedSlack end-user chat can now work with end-user Virtual AgentsChat·AI features·Slack2.196.1#956675

New feature — a capability that did not exist beforeA button has been added to the Customer screen to allow time entries to be recalculated in the backgroundTimesheets & shifts2.196.1#955934

Improvement — an existing feature extended, adjusted or polishedAdded a hint for dynamic list custom field configuration when filtering on the serverCustom fields2.196.1#953327

Improvement — an existing feature extended, adjusted or polishedImprovements to on-premise integrations that use the Halo IntegratorIntegrations & sync·Halo Integrator2.196.1#937027

Improvement — an existing feature extended, adjusted or polishedAdded an FAQ list setting to allow all Users to see the FAQ list but still respect Organisation and Site level restrictionsKnowledge base·Permissions & accessNeeds configuration2.196.1#934787

New feature — a capability that did not exist beforeAdded Client/Site CRM Note Created/Updated/Deleted as notification and runbook triggersNotifications·Workflows & automation·Users & customers2.196.1#894541

Improvement — an existing feature extended, adjusted or polishedRunbook methods now support response that are only textWorkflows & automation2.196.1#881111

Improvement — an existing feature extended, adjusted or polishedImprovements to the XLS importsIntegrations & sync2.196.1#855596

New feature — a capability that did not exist beforeAdded option to 'chat about a ticket' for users on the self-service portalChat·Tickets2.196.1#828310

New feature — a capability that did not exist beforeAdded the option to restrict log on behalf permissions at user role level.Permissions & access·Agents & teamsNeeds configuration2.196.1#820693

New feature — a capability that did not exist beforeAdded the ability to bulk update AgentsAgents & teams2.196.1#807126

New feature — a capability that did not exist beforeAdded a new setting to auto-disable runbooks after X permanent failed attempts in a rowWorkflows & automationNeeds configuration2.196.1#801163

New feature — a capability that did not exist beforeAn icon can now be displayed on the self-service portal to indicate whether a user is subscribed to a serviceService catalogue2.196.1#787128

Improvement — an existing feature extended, adjusted or polishedAdded option to add Assets to Scheduled Tickets using custom SQL queryAssets & CMDB·Tickets2.196.1#739358

New feature — a capability that did not exist beforeAdded Action GroupsTickets2.196.1#722376

Improvement — an existing feature extended, adjusted or polishedImproved project loading efficiency in the ready for invoicing sectionProjectsPerformance2.196.1#594973

New feature — a capability that did not exist beforeAdded 6 new notification/runbook trigger eventsNotifications·Workflows & automation2.196.1#453212

Improvement — an existing feature extended, adjusted or polishedA parameter has been made available to the Asset endpoint that can be used to include Custom Field data when retrieving an Asset ListAssets & CMDB2.196.21#968055

Improvement — an existing feature extended, adjusted or polishedSetting added to override the Agent used for Halo Support accessAgents & teamsNeeds configuration2.196.21#967411

Improvement — an existing feature extended, adjusted or polishedAdditional variables have been added to the Prepay Invoice optionsBilling & invoicing2.196.21#965054

Improvement — an existing feature extended, adjusted or polishedAdded a query string parameter override to set the FAQ List when loading the knowledge base search screenKnowledge base·User interface2.196.21#964723

Improvement — an existing feature extended, adjusted or polishedYou can now sort appointments by their last modified date directly via the APICalendars & scheduling2.196.21#957878

Improvement — an existing feature extended, adjusted or polishedOption added to choose the landing page for new Halo tabs when using multiple tab modeUser interfaceNeeds configuration2.196.21#952495

Improvement — an existing feature extended, adjusted or polishedAdded more mappable fields for the Halo Asset Discovery IntegrationIntegrations & sync·Assets & CMDB·Halo Asset Discovery2.196.21#857574

Improvement — an existing feature extended, adjusted or polishedYou can now use Customer, Site & User $ variables within Self Service Portal buttons & custom HTML2.196.21#787130

Improvement — an existing feature extended, adjusted or polishedAdded the option to set the user of tickets created from within Slack equal to the user who is creating the ticket Integrations & sync·SlackNeeds configuration2.196.21#726027

New feature — a capability that did not exist beforeAdded new method for line total calculations for Invoices, Quotes, Sales Orders and Purchase OrdersBilling & invoicing·Quotes & opportunities·Sales & purchasing2.198.12.196.22#949475

Bug fix — something was broken and now worksFixed an issue with action groups being added to the 'More options' dropdownTickets·User interface2.198.12.196.41#970412

Bug fix — something was broken and now worksFixed some minor issues with some billing fields and integrationsBilling & invoicing·Integrations & sync2.198.12.196.42#919992

Improvement — an existing feature extended, adjusted or polishedInstance difference counts no longer show by default within the instances tab of configuration and a new 'Show Difference Counts' toggle has been addedConfiguration managementNeeds configuration2.198.32.196.51#980746

Bug fix — something was broken and now worksFixed an issue where Knowledgebase Article Next Review Date would not show in local time Minor fixes/tweaks to the Freshdesk migration knowledge base migrationKnowledge base·Freshdesk2.198.32.196.51#980306

Bug fix — something was broken and now worksFixed some issues with the MYOB integrationIntegrations & sync·MYOB2.198.32.196.512.184.131#976970

Bug fix — something was broken and now worksFixed various issues regarding the Consumption and Reserved instance data imports and billingBilling & invoicing·Integrations & sync·Azure2.198.32.196.51#972011

Bug fix — something was broken and now worksFixed several issues with new Hubspot FunctionalityIntegrations & sync·HubSpot2.198.32.196.51#953856

Bug fix — something was broken and now worksFixed a combination of rounding and purchase currency related issuesBilling & invoicing·Sales & purchasing2.198.32.196.52#980882

New feature — a capability that did not exist beforeAdded the option to check user email domain validation in Microsoft Entra single sign-onAuthentication & SSO·Microsoft EntraNeeds configurationSecurity2.202.112.196.86#1018295

Internal or maintenance work with no directly usable changeAddressed a .NET vulnerabilityPlatform & databaseSecurity2.212.62.208.712.196.124#1081848

Bug fix — something was broken and now worksFixed several minor issues surrounding billing and hubspotBilling & invoicing·HubSpot2.202.12.196.81#994941

Bug fix — something was broken and now worksFixed an issue where creating an action though a runbook would not respond to the ticket if the action is set to do soWorkflows & automation·Tickets2.206.12.196.101#1004632

Bug fix — something was broken and now worksFixed some issues with CSP Consumption billingBilling & invoicing2.208.12.196.111#1009074

Internal or maintenance work with no directly usable change
2.196.1#956787

Removed, retired or restricted going forward
Breaking change
2.196.1#956691

Improvement — an existing feature extended, adjusted or polished
2.196.1#956675

New feature — a capability that did not exist before
2.196.1#955934

Improvement — an existing feature extended, adjusted or polished
2.196.1#953327

Improvement — an existing feature extended, adjusted or polished
2.196.1#937027

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.1#934787

New feature — a capability that did not exist before
2.196.1#894541

Improvement — an existing feature extended, adjusted or polished
2.196.1#881111

Improvement — an existing feature extended, adjusted or polished
2.196.1#855596

New feature — a capability that did not exist before
2.196.1#828310

New feature — a capability that did not exist before
Needs configuration
2.196.1#820693

New feature — a capability that did not exist before
2.196.1#807126

New feature — a capability that did not exist before
Needs configuration
2.196.1#801163

New feature — a capability that did not exist before
2.196.1#787128

Improvement — an existing feature extended, adjusted or polished
2.196.1#739358

New feature — a capability that did not exist before
2.196.1#722376

Improvement — an existing feature extended, adjusted or polished
Performance
2.196.1#594973

New feature — a capability that did not exist before
2.196.1#453212

Improvement — an existing feature extended, adjusted or polished
2.196.21#968055

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.21#967411

Improvement — an existing feature extended, adjusted or polished
2.196.21#965054

Improvement — an existing feature extended, adjusted or polished
2.196.21#964723

Improvement — an existing feature extended, adjusted or polished
2.196.21#957878

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.21#952495

Improvement — an existing feature extended, adjusted or polished
2.196.21#857574

Improvement — an existing feature extended, adjusted or polished
2.196.21#787130

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.196.21#726027

New feature — a capability that did not exist before
2.198.12.196.22#949475

Bug fix — something was broken and now works
2.198.12.196.41#970412

Bug fix — something was broken and now works
2.198.12.196.42#919992

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.198.32.196.51#980746

Bug fix — something was broken and now works
2.198.32.196.51#980306

Bug fix — something was broken and now works
2.198.32.196.512.184.131#976970

Bug fix — something was broken and now works
2.198.32.196.51#972011

Bug fix — something was broken and now works
2.198.32.196.51#953856

Bug fix — something was broken and now works
2.198.32.196.52#980882

New feature — a capability that did not exist before
Needs configurationSecurity
2.202.112.196.86#1018295

Internal or maintenance work with no directly usable change
Security
2.212.62.208.712.196.124#1081848

Bug fix — something was broken and now works
2.202.12.196.81#994941

Bug fix — something was broken and now works
2.206.12.196.101#1004632

Bug fix — something was broken and now works
2.208.12.196.111#1009074