Version 2.190 — Halo Release Notes

Minor backend improvements when creating live chats

2.190.92.184.81#949307

Fixed an issue starting chats via Microsoft Teams

2.190.92.184.81#948964

Fixed an issue retrieving services

2.190.1#921683

Fixed an issue where release emails would no longer show in conversation & internal history view

2.190.12.184.81#921286

Fixed an issue changing site on a ticket when using client-user direct relationship

2.190.1#921283

Fixed issue with hiding the user details form when logging a new ticket

2.190.1#921245

Fixed an issue with the IncomingEvent endpoint

2.190.1#920727

Improved the clarity of the wording of the time management module

2.190.1#920283

Fixed an issue with role type access control not allowing canned text use

2.190.1#920118

Fixed an issue with closing parent tickets when there are open children

2.190.12.184.81#909556

Fixed time zone issue with chat timer

2.190.1#909553

New feature — a capability that did not exist before
2.190.1#909538

The "Show in ready for invoice" checkbox will now show for all Pro Rata lines so that it can be manually adjusted

2.190.1#909475

The subject and initial message body created from Datto RMM webhooks will only contain the Device Description and Site Name when a Device in Halo is not matched

2.190.1#909454

Fixed an issue searching all entities with very large numbers of ticket results

Performance

2.190.12.184.81#909384

Resolved an issue with Agents failing to show in the Configuration list when the setting "Give admins additional privileges" is not enabled

2.190.1#909274

Fixed an issue with AI surveys not triggering when using Azure OpenAI connection

2.190.1#909127

Added the option to prevent creating invoices in Halo from Xero invoice webhooks when the Xero invoice is still in the Draft status

Needs configuration

2.190.1#898969

Resolved an issue with Project Task list ordering by Milestone even when there is no Milestone grouping on the Column Profile

2.190.1#898847

Fixed an issue with FAQ list selection when searching articles

2.190.1#898842

Fixed an issue deleting feedback when deleting tickets

2.190.1#898760

Fixed an issue where tax could appear as null in the table in rare cases before saving

2.190.1#898752

Resolved an issue with email matching on Agent import using the Azure/Google Integrations

2.190.1#898691

Resolved an issue with Billing Plan Templates failing to save Billing Plan Combination Filters correctly

2.190.1#898676

When using the new mutliple tab feature, the Invoice Number will now be used instead of the Invoice ID

2.190.1#898455

Fixed an issue with viewing runbook event criteria

2.190.12.184.81#898196

Fixed an error on the integrator when processing user updates for the Microsoft CSP integration

2.190.1#898149

Minor backend changes to the SQL Imports integration

2.190.1#897801

Improved performance when listing teams

Performance

2.190.1#897793

Minor backend improvements to the Tanium integration

2.190.1#897760

A configuration option has been added to Purchase Order > Approval Settings so that a Purchase Order's Stock can be processed before Approval

Needs configuration

2.190.1#897743

Minor backend improvements to the Kashflow integration

2.190.1#897706

New feature — a capability that did not exist before
2.190.1#897594

Fixed an issue deleting some entities during the daily delete scan

2.190.1#897520

Fixed an issue with navigation menu screen layout profiles

2.190.1#896821

Fixed an issue where Azure DevOps description mappings would error

2.190.12.184.81#896762

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#896759

Fixed a visual issue with appointments appearing editable without correct permissions

2.190.1#896745

Resolved an issue with working hours end time of 23:59 failing to include from 23:59 to midnight (00:00)

2.190.1#896635

Improvement — an existing feature extended, adjusted or polished
2.190.1#896615

Resolved an issue with Composite Tax Total not being used on Invocie PDF generation

2.190.1#896570

Fixed an issue with field visibility when editing team memberships

2.190.1#896521

Fixed an issue with user quote access having an incorrect default value in some cases

2.190.1#896341

$_TICKETID has been added to the PDF Table variables available for Item/Products Issued on Tickets

2.190.1#896124

Fixed an issue with cloned agents inheriting the picture of the original agent

2.190.1#895915

Language pack improvements

2.190.12.184.81#895883

Fixed an issue with stock bin deletion when deleting sites

2.190.12.184.81#895849

Added a force disconnect parameter to the Exchange Calendars config screen (?show_disconnect=true)

Needs configuration

2.190.1#895808

Ticket Tags will now be migrated when using the Freshdesk Migration

2.190.1#895785

Performance improvements on global ticket search

Performance

2.190.1#895533

New feature — a capability that did not exist before
2.190.1#894961

Fixed an issue where labour wouldn't add to Recurring Invoices when invoicing for another client

2.190.1#894885

Fixed an issue with adding custom fields to the report query builder

2.190.1#894773

Fixed an issue with quote reference not displaying on quote approval screen

2.190.12.184.81#894716

Fixed an issue which prevented ticket type defaults applying if the ticket type is changed from a template, triggered by a ticket rule

2.190.1#894637

Max length of Income/Expense/Asset Account name for Products/Items has been increased from 100 to 500 characters to resolve an issue with Quickbooks Online Product imports

2.190.1#894623

Language pack improvements

2.190.12.184.81#894512

Removing last sync & last error fields from change tracking

2.190.1#894502

A setting has been added to Configuration > Appointments so that the Subject for Appointments can be read-only for Appointments linked to Tickets/Projects/Opportunities

Needs configuration

2.190.1#894386

Currency conversion values are now updated on quotes if changing the base price to 0.

2.190.12.184.81#883862

Fixed an issue where Discount for group lines on Quotes would display to the incorrect number of decimal places

2.190.1#883459

Fix canned text access issues

2.190.12.184.81#883434

The Timezone option for Resource Booking will now show the Users Timezone from the browser settings

2.190.1#883387

Fixed an issue where setting the default call screen ticket to 'default' did not correctly apply the default ticket settings set in Tickets -> General Settings

2.190.1#883362

Fixed an issue with invoices using the incorrect address from site

2.190.1#883345

Fixed an issue with site subject prefix matching causing duplicate errors

2.190.12.184.81#883317

Fixed an issue which meant the next call date wasn't set if pre-populated from the client

2.190.1#883149

Fixed an issue with raising an article draft and opening the draft in a new tab

2.190.1#882878

Fixed an issue with searching within the table on the mail campaigns page

2.190.1#882817

Fixed an issue where duplicated tickets could be shown if milestones are in use

2.190.1#882814

Updating Lapsafe's label translation in ticket type details

2.190.1#882792

A link to the related User/Device will now show when editing the Pro-rata associated with the Device/User change

2.190.1#882703

Fixed an issue stopping the feed and top5 articles from showing up in the self-service portal

2.190.1#882563

Resolved an issue where dashboard counter widgets displayed '0' when using a decimal separator other than a full stop, such as a comma

2.190.1#882517

Fixed an issue with the Raise a problem function if using multiple Halo tabs

2.190.1#882513

Fixed a time zone issue with invoice due date calculations

2.190.12.184.81#882492

Fixed a minor issue with Api Application using client credentials that could fail to retrieve the correct permissions in rare cases

2.190.1#882443

Resolved an issue with Email related configuration on the Action configuration screen not showing based on other settings correctly

2.190.1#882435

Added the option to remove the 'edit' button on articles if using drafts

Needs configuration

2.190.1#882413

Fixed an issue with assigning tickets with round robin when only considering agents that are currently online

2.190.1#882307

Fixed an issue which would occasionally prevent an appointment's details from opening on the calendar

2.190.1#882180

When creating an Invoice from a Sales Order, the Invoice will be linked to the same Contract that the Sales Order line is linked to. It is also possible to edit the Contract linked to an Invoice Line on existing Invoices.

2.190.1#882115

When pushing Item/Product changes to Quickbooks Online invalid characters will be stripped from the Name

2.190.12.184.81#882098

Added a setting to prevent the device type from being updated on existing devices when importing from ConnectWise RMM

Needs configuration

2.190.1#882090

Fixed an issue with relating and unrelating tickets

2.190.12.184.81#882077

Fixed an issue where delete reason prompts wouldn't display when performing actions on tickets in modals

2.190.12.184.81#882054

A property, "_dont_update_project_dates", can now be used in the POST body of a Ticket object to ensure Start/Target Dates are not automatically adjusted

2.190.1#882040

Invoice date parameter options have been added to the Swagger API document

2.190.1#882018

When using Azure Fields to filter Site/Agent mappings as part of the CSP/Azure/Entra Integrations it is now possible to use the filter type "EndsWith" for the "Mail" and "UserPrincipalName" properties

2.190.1#882017

The "Complete All Appointment" button will no longer show on Tickets that have no open Appointments

2.190.1#881453

Fixed an issue where date fields could not be mapped in email rules

2.190.12.184.81#881323

Fixed an issue with syncing purchase orders to Ingram Micro when not delivering to the end user

2.190.12.184.81#881022

Added $-oppaddr4 to the variables screen

2.190.12.184.81#880943

Fixed an issue with Google Workspace failing to refresh the tokens correclty

2.190.12.184.81#880855

Added more logging for MYOB integration requests

2.190.12.184.81#880631

Fixed an issue where "entity updated" notifications would trigger despite field values remaining the same

2.190.1#880622

Improvement — an existing feature extended, adjusted or polished
2.190.1#880576

Fixed an issue with loading knowledge base articles in the tree drop down

2.190.1#880525

Fixed a mandatory accounts ID error when attempting to create clients with the QuickBooks Online integration enabled

2.190.12.184.81#880168

Fixed an issue with end users not being able to view password/encrypted fields where they should

2.190.12.184.81#869760

Fixed an issue where the 'Create Project' button wouldn't display on Sales Order lines in some cases

2.190.12.184.81#869504

Fixed an issue with SentinelOne failing to paginate in the UI in some configurations

2.190.12.184.81#869488

Improved the clarity of a warnings wording.

2.190.12.184.81#858895

Fixed an issue with incomplete timesheet notifications

2.190.1#858740

Fixed an issue with custom field variables not populating on custom html widgets

2.190.1#858676

Fixed a rare issue where Tax could display incorrectly on Invoices, Sales Orders, and Quotations

2.190.1#858570

Fixed an issue that could occasionally prevent ticket rules from matching correctly

2.190.1#858500

Fixed an issue that occasionally prevented site domain matching from succeeding when creating a user from the self service portal

2.190.1#858347

Added 'email address' as an option to the end-user details attribute settings

2.190.1#858282

Fixed an issue where additional Date Dependencies would be added to Projects

2.190.12.184.81#857896

Fixed an issue where Payments on new Invoices wouldn't sync to QuickBooks Online

2.190.1#857505

Resolved an issue with PDF Template Configuration testing overriding the lastest entity related to the PDF Type

2.190.12.184.81#857468

Added additional warnings to settings related to removing Users licenses automatically when the User is made inactive

Needs configuration

2.190.1#857063

Fixed an issue where invoiced Prepay records wouldn't include Invoice Number

2.190.12.184.81#856870

New feature — a capability that did not exist before
2.190.1#856763

Resolved an issue with Credit creation fro Meter Invoices causing Meter history to be incorrectly marked against the Credit

2.190.12.184.81#856596

Fixed an issue where ALSO Licence price and cost information wouldn't import

2.190.12.184.81#856592

Fixed an issue where syncing to Google Calendar could error when using local time for appointments

2.190.12.184.81#856426

Adding variable for asset custom buttons

2.190.1#856223

Allowed recurring invoice lines that are not associated with an asset or a meter to populate $-variables on invoices generated from the recurring invoice.

2.190.1#856051

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#855278

When using the Freshdesk Migration tool to migrate Articles, the Next Review Date field will be set based on the last date the Article was updated, plus the "Default Number Of Days Between Reviews" in Knowledgebase Configuration

2.190.1#855049

Resolved an issue with an incorrect booking message showing after using Resource Booking from the Self Service Portal when the Calendar is integrated with Exchange/Entra and the Organizer method is being used.

2.190.1#844244

Improvement — an existing feature extended, adjusted or polished
2.190.1#843859

Fixed an issue when discounts would round incorrectly on Invoices

2.190.12.184.81#843834

Resolved an issue with Bulk Email campaigns where the URLs are replaced incorrectly for link tracking

2.190.12.184.81#843479

Fixed an issue where submitting Survey Feedback would error

2.190.12.184.81#842729

Fixed an error during import of user via SQL import.

2.190.12.184.81#842703

Fixed an issue with the reset password response.

2.190.12.184.81#842500

Improved the performance of loading 'My Tickets' on the portal when applying status filters

Performance

2.190.1#842466

Fixed an issue where $-id would not populate with the Client ID for Dynamic SQL fields when using the field on a CRM Note

2.190.1#842449

Applied user permission level to site contact notification access

2.190.1#842396

Improvement — an existing feature extended, adjusted or polished
2.190.1#842365

Fixed an issue with consigning assets to users not updating the asset user.

2.190.12.184.81#842305

The variable $ PRIMARYASSET can be used in database lookups to obtain the tickets primary asset ID

2.190.1#841366

Team custom fields can now be shown on the 'Details' tab

2.190.1#839435

Added lookup mappings to dynamics 365 custom table mappings

2.190.1#838883

Fixed an issue with adding URL attachments

2.190.12.184.81#837408

Fixed an issue with filtering on single select asset fields in lists

2.190.1#836930

New feature — a capability that did not exist before
2.190.1#836885

Improvement — an existing feature extended, adjusted or polished
2.190.1#836471

Fixed an issue where two approval process steps could get merged into one

2.190.12.184.81#836466

Fixed an issue with approval links directing to the agent application when a user had an inactive linked agent

2.190.12.184.81#835722

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#835389

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#834489

Added the option to customise the content shown in the followers field on the Self-Service-Portal

Needs configuration

2.190.1#834005

Added additional rule types to webhook and runbook event triggers

2.190.1#831633

Improvement — an existing feature extended, adjusted or polished
2.190.1#830432

Fixed ticket deleted notifications sometimes not firing

2.190.1#829182

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#829177

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#828935

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#827467

Added whitespace trimming for redirect URLs in application configuration

Security

2.190.1#825851

Improved Periodic History load times

Performance

2.190.1#824484

Fixed an issue where response time would sometimes calculate as 0 within working hours

2.190.1#824391

Added single and multi-select third party value mappings to the Freshdesk migration

2.190.1#822380

When using a calendar integration, Additional Agents will now be added as attendees when an appointment is created from a ticket

2.190.1#822215

Ticket listing performance improvement - team filters now use the teamId field instead of sectio_

Performance

2.190.1#819567

Moved reporting period end dates back by 1 second to fix an issue that would manifest in very specific cases.

2.190.1#817185

Improvement — an existing feature extended, adjusted or polished
2.190.1#816038

New feature — a capability that did not exist before
2.190.1#815351

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#815325

Improvement — an existing feature extended, adjusted or polished
2.190.1#814254

API Agents will no longer be included when showing other agents who are viewing a ticket or billing entity

2.190.1#813437

Fixed minor spelling mistake

2.190.12.184.81#813156

Fixed a minor spelling mistake

2.190.12.184.81#813109

Fixed an invalid Client/Site/User error when receiving N-Central alerts

2.190.12.184.81#809921

Improvement — an existing feature extended, adjusted or polished
2.190.1#809451

Fixed an issue where unchecked checkbox field dollar ($) variables were returning nothing instead of displaying 'No'

2.190.1#808488

Improved child ticket table row colours when using the setting 'Include Children' at column profile level

2.190.1#806322

Improvement — an existing feature extended, adjusted or polished
2.190.1#805424

Improvement — an existing feature extended, adjusted or polished
2.190.1#803935

Fixed an issue where rules could apply different SLAs when using a global overriding SLA.

2.190.1#800199

Added the ability to map the user network login field to a parameter in PowerShell

2.190.1#793448

Fixed an issue with the visibility of tickets for administrators on ticket lists.

2.190.1#793127

Resolved an issue with the list of Tickets related to the Assets linked to a Ticket failing to pick up primary Assets on other Tickets

2.190.1#791890

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#789916

Pax8 is now multitenanted

2.190.1#787382

Improvement — an existing feature extended, adjusted or polished
2.190.1#780766

Added the ability to map to the 'login' field for user imports from Okta

2.190.1#778526

Improved the clear-up of automation records

2.190.1#776345

New feature — a capability that did not exist before
2.190.1#754721

Fixed an issue where applying a billing template to a client would clear the client surcharge

2.190.1#746714

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#743878

Fixed issues with bulk updating certain entities

2.190.12.184.81#741313

New feature — a capability that did not exist before
2.190.1#734216

Improvement — an existing feature extended, adjusted or polished
2.190.1#723394

Added the ability to export the software table for an asset to CSV

2.190.1#717213

Improvement — an existing feature extended, adjusted or polished
2.190.1#668954

A letter (M or F) will show next to recurring invoice line quantities, when applicable, to denote that the line quantity is the minimum or free quantity.

2.190.1#651052

Improvement — an existing feature extended, adjusted or polished
Security
2.190.1#568057

Column Profiles are now available for Quotes, Sales Orders, Invoices and Recurring Invoices

2.190.1#562573

Added option to use Email address as username when creating new Users from unmatched emails

Needs configuration

2.190.1#440321

New feature — a capability that did not exist before
2.190.1#407157

Remove some endpoints used by an obsolete app

2.190.22.184.81#922916

Fixed an issue with loading services

2.190.2#922642

A minor improvement to webhook processing

2.190.22.184.81#921828

Fixed an issue with the portal login page when using web announcements

2.190.22.184.81#920645

Fixed a reoccurrence of the "The connection was not closed" error that could occasionally appear when creating a ticket

2.190.32.184.81#923561

Fixed an issue with tables showing as selected on earlier builds of v2.190

2.190.4#935251

Fixed issue with Authorising the Google workspace integration

2.190.4#935051

Fixed an issue with the field list in column profiles for asset lists

2.190.4#934867

Resolved an issue with editing Google Workspace tenants with config change tracking enabled

2.190.4#934846

Fixed a language pack issue on the Service Email Preview screen

2.190.4#934765

Resolved an issue with being unable to select the Contract/Agreement on an Invoice line that is part of a new Invoice

2.190.4#933949

Fixed a language pack issue with the Snipe-IT integration

2.190.4#923673

Fixed Ticket Changed notifications firing when posting custom fields despite the values remaining the same

2.190.4#923591

Fixed an issue that could trigger an error when a ticket rule applied Load Balance from a template

2.190.4#922880

Fixed an issue with Halo Asset discovery user matching per asset type

2.190.4#922829

Fixed a UI issue for an option in Mailboxes

2.190.5#936696

Fixed an issue when using 'Do not update an Asset's type if the Asset already exists' when using the Halo Asset Discovery Integration

2.190.5#936145

Fixed an issue where ticket type defaults would take precedence when changing from a template, through a ticket rule

2.190.5#936091

Fixed an issue with the existing category set on a service not carrying over when the setting to allow a service to belong to many categories is enabled

2.190.5#936032

Fixed a performance issue after upgrading to 2.190

Performance

2.190.6#937553

Fixed an issue with the Pax8 migration to multitenanted

2.190.6#937527

Fixed an issue upgrading to 2.190

2.190.6#937451

Fixed an issue with logging out after upgrading to v2.190

2.190.6#937180

Fixed a rare error when loading tax rates

2.190.62.184.81#936296

Fixed an issue with saving product bundles

2.190.6#935306

Fixed an issue which occasionally prevented tickets loading on the portal

2.190.6#909084

Fixed issue with report data source permission

2.190.7#947787

Fixed an issue with sign-in in earlier builds of v2.190

2.190.7#947758

Fixed an issue validating the LogMeIn integration configuration

2.190.72.184.81#947647

Fixed an issue with credit note and Bill columns occassionally displaying incorrectly

2.190.7#922840

Fixed an issue with logout after rolling back from v2.190

2.190.8#948816

Fixed an issue with not being able to access knowledge base articles that aren't on an FAQ list

2.190.8#948787

Fixed an issue where a combination of defaults and switching profiles could sometimes cause bill and credit note profiles to not load as intended

2.190.8#948773

Fixed an error when deleting webhooks and runbooks

2.190.8#948594

Fixed an issue with users not being able to view FAQ lists

2.190.9#949458

Fixed an issue with canned text groups duplicating in UI

2.190.92.184.83#949419

Fixed an issue where hidden items in groups would prevent Invoices from syncing to Xero

2.190.92.184.82#949229

Fixed sub total on sales order and quote PDFs when using discounts

2.190.9#948786

Fixed an issue with field value restrictions not applying to the ticket type field on actions

2.190.10#934773

2.190

New feature — a capability that did not exist beforeAgents can now manually delegate existing approvals to another agentApprovals2.190.1#909538

New feature — a capability that did not exist beforeAdded the option for Grandchild lookups for Dynamics 365 Integrations & sync·Custom fields·Dynamics Business Central2.190.1#897594

Improvement — an existing feature extended, adjusted or polishedWhen using an Action with System Use of "Issue Item/Product", it is now possible to specify an Item/Product to use without showing the Item/Product list.Tickets·Stock & inventoryNeeds configuration2.190.1#896759

Improvement — an existing feature extended, adjusted or polishedVariables ($) oppvalue_oneoff, oppvalue_monthly & oppvalue_annual can now be used in ticket column profile, kanban & tile viewsTickets·Dashboards & reporting2.190.1#896615

New feature — a capability that did not exist beforeAdded ability to duplicate tabs when using multiple tabs modeUser interface2.190.1#894961

Improvement — an existing feature extended, adjusted or polishedItems/Products pushed to QBO will now match existing QBO Items/Products if the Name is the sameIntegrations & sync·Stock & inventory·QuickBooks2.190.1#880576

New feature — a capability that did not exist beforeAdded the ability to set various fields using URI parameters on the new ticket screen in the agent applicationTickets2.190.1#856763

Improvement — an existing feature extended, adjusted or polishedAdded a setting to prevent having multiple open draft amendmentsContractsNeeds configuration2.190.1#855278

Improvement — an existing feature extended, adjusted or polishedVarious improvements to Configuration Items (Services & Business Applications)Assets & CMDB2.190.1#843859

Improvement — an existing feature extended, adjusted or polishedAdded Ticket Type as a Ticket Rule outcomeTickets·Workflows & automation2.190.1#842365

New feature — a capability that did not exist beforeAdded new Ticket Type permissions relating to Attachments and Action HistoryTickets·Permissions & access2.190.1#836885

Improvement — an existing feature extended, adjusted or polishedAdded a full screen toggle to the child tickets / related tickets tab on ticket detailsTickets·User interface2.190.1#836471

Improvement — an existing feature extended, adjusted or polishedAdded a new setting to allow a service to belong to multiple service categoriesService catalogueNeeds configuration2.190.1#835389

Improvement — an existing feature extended, adjusted or polishedAdded new setting to show if Sales Order Line is completedSales & purchasingNeeds configuration2.190.1#834489

Improvement — an existing feature extended, adjusted or polishedFurther improvements to the Freshdesk MigrationIntegrations & sync·Freshdesk2.190.1#830432

Improvement — an existing feature extended, adjusted or polishedAdded a user creation on login setting to the SAML 2.0 integrationAuthentication & SSONeeds configuration2.190.1#829177

Improvement — an existing feature extended, adjusted or polishedAdded a runbook execution mode settingWorkflows & automationNeeds configuration2.190.1#828935

Improvement — an existing feature extended, adjusted or polishedAdded the ability to enable user matching globally or per asset type on the Halo Asset Discovery IntegrationAssets & CMDB·Integrations & sync·Halo Asset DiscoveryNeeds configuration2.190.1#827467

Improvement — an existing feature extended, adjusted or polishedAdded the ability to allow attachment uploads when conversing with a virtual agentChat·AI features2.190.1#816038

New feature — a capability that did not exist beforeAdded the ability to add a count column to query builder reportsDashboards & reporting2.190.1#815351

Improvement — an existing feature extended, adjusted or polishedAdded a new level to the permission "Can Use Data Sources"Permissions & access·Dashboards & reportingNeeds configuration2.190.1#815325

Improvement — an existing feature extended, adjusted or polishedAction restrictions at workflow step level are now groupedWorkflows & automation2.190.1#814254

Improvement — an existing feature extended, adjusted or polishedAdded 'product URL' and 'delivery' columns to the 'Ready for Purchasing' screenSales & purchasing2.190.1#809451

Improvement — an existing feature extended, adjusted or polishedReworked how permanently deleted tickets are handled Tickets2.190.1#805424

Improvement — an existing feature extended, adjusted or polishedAdded runbook variable filters for greater than, less than, and containsWorkflows & automation2.190.1#803935

Improvement — an existing feature extended, adjusted or polishedAgent read access to FAQ lists is now controlled by access controlKnowledge base·Permissions & accessNeeds configuration2.190.1#789916

Improvement — an existing feature extended, adjusted or polishedImproved Email module configuration layoutEmail processing·User interface2.190.1#780766

New feature — a capability that did not exist beforeAdded the Change History tab to Customers and SitesUsers & customers·Configuration management2.190.1#754721

Improvement — an existing feature extended, adjusted or polishedAdded access control for Webhooks and Custom IntegrationsPermissions & access·Integrations & syncNeeds configuration2.190.1#743878

New feature — a capability that did not exist beforeAdded a statistics tab for runbooks to track metricsWorkflows & automation·Dashboards & reporting2.190.1#734216

Improvement — an existing feature extended, adjusted or polishedAdded further visual customisation options to chatbotChat2.190.1#723394

Improvement — an existing feature extended, adjusted or polishedUnborn child tickets can now be customised for Optional ServicesTickets2.190.1#668954

Improvement — an existing feature extended, adjusted or polishedEnhanced session security for the Agent ApplicationAuthentication & SSOSecurity2.190.1#568057

New feature — a capability that did not exist beforeAdded customer and subscription imports to the Google Workspace integrationIntegrations & sync·Users & customers·Google Workspace2.190.1#407157

New feature — a capability that did not exist before
2.190.1#909538

New feature — a capability that did not exist before
2.190.1#897594

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#896759

Improvement — an existing feature extended, adjusted or polished
2.190.1#896615

New feature — a capability that did not exist before
2.190.1#894961

Improvement — an existing feature extended, adjusted or polished
2.190.1#880576

New feature — a capability that did not exist before
2.190.1#856763

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#855278

Improvement — an existing feature extended, adjusted or polished
2.190.1#843859

Improvement — an existing feature extended, adjusted or polished
2.190.1#842365

New feature — a capability that did not exist before
2.190.1#836885

Improvement — an existing feature extended, adjusted or polished
2.190.1#836471

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#835389

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#834489

Improvement — an existing feature extended, adjusted or polished
2.190.1#830432

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#829177

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#828935

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#827467

Improvement — an existing feature extended, adjusted or polished
2.190.1#816038

New feature — a capability that did not exist before
2.190.1#815351

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#815325

Improvement — an existing feature extended, adjusted or polished
2.190.1#814254

Improvement — an existing feature extended, adjusted or polished
2.190.1#809451

Improvement — an existing feature extended, adjusted or polished
2.190.1#805424

Improvement — an existing feature extended, adjusted or polished
2.190.1#803935

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#789916

Improvement — an existing feature extended, adjusted or polished
2.190.1#780766

New feature — a capability that did not exist before
2.190.1#754721

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.190.1#743878

New feature — a capability that did not exist before
2.190.1#734216

Improvement — an existing feature extended, adjusted or polished
2.190.1#723394

Improvement — an existing feature extended, adjusted or polished
2.190.1#668954

Improvement — an existing feature extended, adjusted or polished
Security
2.190.1#568057

New feature — a capability that did not exist before
2.190.1#407157