Version 2.188 — Halo Release Notes

New feature — a capability that did not exist before
2.188.1#820211

New feature — a capability that did not exist before
2.188.1#809061

New feature — a capability that did not exist before
2.188.1#714877

Fixed an issue where incoming email error notifications may be reported incorrectly

2.188.12.184.49#881270

Fixed an issue with tickets becoming unbillable in very rare cases

2.188.82.184.53#920195

Fixed a visual issue on the Integration Runbooks configuration page

2.188.72.184.61#920284

Fixed an issue with qualified Agents not having a tick in the Agent drop down

2.188.72.184.61#898714

Fixed an issue with an unnecessary error message appearing in some cases for AI bulk evaluation

2.188.72.184.61#883188

Fixed an issue where the last login date column header was missing on the agents list in config

2.188.72.184.61#882496

Fixed an issue loading live chat on v2.184.63

2.188.82.184.64#922883

Fixed an issue with the Halo integrator fialing to deserialise some responses

2.188.92.184.65#934085

Fixed an issue with logging tickets

2.188.12.184.61#881364

Fixed an issue with the metadata that is produced for the SAML integration

2.188.12.184.61#880711

Some Lookup Values can now be made Inactive, these include Quote/Sales Order/Purchase Order Status, Appointment Status, Agent Check-In

2.188.1#880673

The Name and Email Address entered during Quote Approval will now be used for the Quote Approved Action that is added to the Opportunity

2.188.1#880594

Resolved an issue with the setting for enforcing the extra Asset field to be filled in during serialization causing the Stock import function to fail to function correctly

2.188.1#880548

Site Product Tax can now be configured when using Xero (previously was hidden when Xero enabled)

Needs configuration

2.188.1#879987

Fixed an issue with using the pax8 system authentication in integration runbooks failing to reauthenticate in some cases

2.188.12.184.61#879940

A variable has been added to allow Asset/Device Numbers to be used on an Invoice line created for Item/Products Issued - $_ITEMASSETS

2.188.1#879870

Clients will now sync to accounting integrations when converted from Accounts

2.188.1#859152

Minor change to display for User Role Removed Audit History

2.188.1#859128

Fixed a minor issue with the organisational chart

2.188.12.184.61#859127

Fixed some minor issues with n-central configuration tracking

2.188.1#859049

Fixed an issue with config tracking FAQ Lists

2.188.12.184.61#859048

Fixed an issue with colour change rules on Widgets

2.188.12.184.61#859010

An additional check will be made when removing/deleting Sites that are stock locations to ensure the application-wide default is not removed

2.188.1#859003

The following property can now be used to update ExternalLink records instead of adding new records -"update_existing_link":true

2.188.1#858997

Update exisitng Solarwinds Integrations to rename as N-Able

2.188.1#858950

Fixed issues with using the report builder when querying assets

2.188.12.184.61#858940

Fixed an issue with Agent list record counts showing more than the number of agents

2.188.12.184.61#858863

Fixed item group defaults not saving after being applied on items

2.188.1#858705

Fixed an issue with the Items tab being inaccessible in some situations

2.188.12.184.101#858552

It is now possible to override the Currency per Site for the use of Quotes and Invoices

Needs configuration

2.188.1#858498

Fixed an issue with chat profile config tracking losing the allowed teams

2.188.12.184.61#858447

Fixed an issue where agents could not edit an asset from a list view in certain scenarios

2.188.12.184.61#858417

Fixed an issue with importing assets from Device42 with multiple asset type mappings

2.188.12.184.61#858379

Fixed a rare error related to agent statuses when logging a ticket with load balance / round robin from the end-user portal

2.188.12.184.61#858313

Fixed an issue where $-QUOTESIGNATURE variable wouldn't populate on PDFs sent to Users when signed without being logged in

2.188.12.184.61#858210

Fixed an issue with new tabs going behind modal windows when opening links from a modal window when using multiple Halo tabs

2.188.1#858168

Reduced DailyDelete batch size to improve performance

Performance

2.188.12.184.61#858156

Resolved an issue with Ticket level Time Rounding failing to save the correct rounding for new actions

2.188.1#858142

Fixed an issue with configuring business applications and services

2.188.12.184.61#858123

Fixed an UPDATE_APPROVAL_COUNT error on the self-service portal

2.188.12.184.61#858117

Fixed an issue with custom field mappings in the Halo Asset Discovery Integration

2.188.12.184.61#858054

Fixed an issue with milestone billing requiring chargeable actions when billing based on milestone value

2.188.1#857951

Resolved a minor issue with Xero invoice updated webhooks with empty line descriptions

2.188.1#857767

Fixed a minor display issue with tables in the custom integration area

2.188.12.184.61#857524

Top Level can now be added to the Purchase Order Columns Profiles

2.188.1#857457

Resolved an issue with Tax Breakdown showing incorrectly on the PDF generated for an Invoice when using the Tax option for rounding per Invoice Line for Composite rates

2.188.1#857452

Fixed HTML tags showing in the ticket list hover text when it is set to use the AI Conversation Summary

2.188.12.184.61#857416

Stopped non-Halo database SQL imports from running in the hosted environment

Security

2.188.12.184.61#857407

Renamed N-Able Orion to Solarwinds Orion in Halo Integrator

2.188.1#857367

Fixed an issue where integration asset field mappings would not update when renaming asset fields.

2.188.12.184.61#857173

Improved the setting label for hiding appointment actions from the user

2.188.12.184.61#856759

Fixed an issue with Rapid7 runbook buttons

2.188.12.184.61#856660

Fixed a visual issue with filtering tickets on the self service portal

2.188.12.184.61#856647

Fixed calculated custom fields not working when the expression contains money variables and there are custom decimal/thousands separators configured

2.188.12.184.61#856627

Improvement — an existing feature extended, adjusted or polished
2.188.1#856611

Fixed an issue where Notifications with deleted Custom Field conditions wouldn't load

2.188.12.184.61#856575

Fixed the Autotask import making existing users inactive, and removed username matching to allow multiple users to be imported with the same name

Breaking change

2.188.12.184.61#856548

Fixed an issue with custom fields that use a custom integration method to load values not saving correctly

2.188.1#856433

Fixed an issue where Monthly Subscription price and cost wouldn't apply when initially creating a Recurring Invoice

2.188.12.184.61#856377

Fixed an issue where PO number on Projects wouldn't copy to Project Tasks

2.188.12.184.61#856369

Fixed a UI with Lightweight Logs

2.188.1#856311

Fixed an issue where adding Geo Location Restrictions for KB Articles would error

2.188.1#856282

Users made Service Accounts by License removal in the CSP Integration will now be correctly removed from Hubspot if configured

2.188.1#856232

Added 'assettag' as a mappable field for the N-Central integration

2.188.12.184.61#855841

Resolved an intermittent issue with text failing to generate correctly when using references (<link>) in PDF templates to external sources

2.188.12.184.61#855501

An additional configuration option has been added to the Scheduler function for Graph Calendar Integration so that changes made to the Non-Schedulers appointment are reflected in the Schedulers appointment

Needs configuration

2.188.1#855444

Fixed an issue with blank records showing in the FAq list article order tab

2.188.12.184.61#855397

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#855316

Fixed an issue with the query builder when referencing agent fields from the actions entity

2.188.12.184.61#855279

Fixed an issue with loading the custom integration repository

2.188.12.184.61#855252

Minor amendment to HaloPSA Trial Signup form

2.188.1#855030

Resolved an issue with API key authorization for custom integration methods

2.188.12.184.61#855000

Fixed the status after supplier update being validated against a ticket type's allowed statuses if suppliers are not in use

2.188.12.184.61#854908

Fixed an issue with the 'Related Tickets' tab not appearing in certain scenarios

2.188.12.184.61#844720

Estimate is now Audited

2.188.1#844692

Fixed an issue with user's 2nd level manager approval process

2.188.12.184.61#844675

Fixed an issue where Items added via Bundles wouldn't use Client/Site tax code overrides

2.188.12.184.61#844434

An additional Rate option has been added to the Travel Charge Rate configuration so that when one Charge Rate is used for tracking both Mileage and Travel Time they do not use the same Rate.

Needs configuration

2.188.1#844350

Restricted the 'user role' filter for user lists to only have types 'includes' and 'does not include'

2.188.12.184.61#844302

Daily delete scan performance improvements

Performance

2.188.12.184.61#844299

Bug fix — something was broken and now works
2.188.1#844292

Fixed an issue where attachments could not be uploaded anonymously on the portal for hosted customers

2.188.12.184.61#844255

Fixed an issue with editing Appointments on Tickets

2.188.12.184.61#844241

Fixed an issue where adding Geo Location Restrictions for KB Articles would error

2.188.12.184.61#844229

Fixed an issue when deleting a custom field from a custom table

2.188.12.184.61#844221

Fixed issue with bulk updating asset custom fields from the related assets tab of a ticket

2.188.12.184.61#844163

Improved the error handling when using the Halo integrator to sync data from Virima

2.188.12.184.61#843740

Fixed a minor display issue with the outgoing email log screen

2.188.12.184.61#843710

Fixed an issue with case sensitivity with allowed attachments

2.188.12.184.61#843659

Fixed an issue with tickets not moving to the last step of their workflow on closure

2.188.12.184.91#843643

Fixed an issue with the image editor not displaying when viewing the rich text editor in full screen

2.188.12.184.61#843624

Fixed an issue where client-site-user would display in the wrong order on the New ticket screen

2.188.12.184.61#843607

Fixed errors when cloning agent roles

2.188.12.184.61#843594

Fixed an issue with the contract balance field on tickets not showing negative pre-pay balance

2.188.12.184.61#843540

Change made to ensure that "Lock time entry and do not recalculate" is audited correctly

2.188.1#843367

Fixed an issue with the user's assets field not updating when changing a ticket's user

2.188.12.184.61#843336

Fixed an issue with the Project Manager and Child Status search filters

2.188.12.184.61#843282

Fixed an issue where SQL Lookup Custom Fields on tables wouldn't populate live Custom field values

2.188.12.184.61#843281

Fixed an issue with supplier matching when an email matches an email rule and a supplier's settings

2.188.12.184.61#843254

Fixed an "Asset is mandatory" error when saving actions despite an Asset already being set on the ticket

2.188.12.184.61#843162

Fixed an issue where immediately invoiced prorata would not be linked to the recurring invoice

2.188.1#843154

Resolved an issue where Contracts/Agreements that are set to be Inactive were not locking time entries from the recalculate billing function

2.188.1#843017

A setting has been introduced to Configuration > Contracts/Agreements so that an Expiry Status can be defined. A daily task will check for any Active Contracts with an End Date in the past and these will be updated with the chosen Status.

Needs configuration

2.188.1#842959

Added a hint to the workflow configuration for timed automations

2.188.12.184.61#842838

Fixed an issue with custom field $ variables not populating in chatbot

2.188.12.184.61#842554

Fixed an issue with the agent/user "hidden if empty" settings for single select fields

2.188.12.184.61#842504

Fixed an issue where incoming emails from new users would fail in rare situations

2.188.1#842369

Fixed a display issue with tickets at the end stage of their workflow

2.188.12.184.61#842332

Fixed error when configuring report filrers

2.188.1#842280

Fixed an issue where Invoice ID's wouldn't populate on Consignment PDFs when the Invoice was created after the Consignment

2.188.12.184.61#842256

Fixed scrollbar not appearing on the login screen

2.188.12.184.61#842247

The interval field is now mandatory when configuring Recurring Appointment schedules to prevent an Exchange sync error

2.188.12.184.61#842176

Fixed a visual issue with currency converted tax value in some situations

2.188.12.184.61#842116

Fixed an issue with the User Created event when creating a new user by the self-service portal

2.188.1#842061

Removed the automatic sales tax column label on quotes and sales orders

2.188.12.184.61#841839

Adjusted visibility of the subscriber type field

2.188.12.184.61#841833

Fixed an issue with importing config not working when the entity includes custom translations

2.188.1#841759

Resolved open tickets not showing against assets when the tickets are from Ninja alerts

2.188.12.184.61#841699

When a Ticket Area is configured to hide the New Ticket button it will also be hidden on the list of New Ticket options on other Ticket Areas

2.188.1#841630

Fixed an issue with Item Margin/Markup being calculated with recently cleared values when in Edit mode

2.188.12.184.61#841612

Resolved an issue with Address data failing to import when using the Sage Business Cloud integration

2.188.1#841610

Users that are created from Agents that are imported from Entra (Azure Active Directory) will now have their Azure ID property set

2.188.1#841590

Resolved an issue with error handling using the Sage Business Cloud integration failing to return the error correctly.

2.188.1#841473

Added a setting to unlink Halo assets from users if the link is not found in Intune

Needs configuration

2.188.1#841459

Updated the app used for the Snelstart integration

2.188.12.184.61#841440

An option has been added to the User Calculation for Recurring Invoice lines so that only unique users are counted (Users are only counted once per invoice line)

Needs configuration

2.188.1#840772

Resolved an error given when searching for a Supplier in the Supplier single select on Purchase Orders

2.188.1#840710

Fixed a small display issue with custom tables

2.188.12.184.61#840598

Improved error reporting

2.188.12.184.61#840416

Resolved an issue with incorrect discount being applied to Pro-rata lines that are created from Recurring Invoice lines with discount applied

2.188.1#840384

Fixed an issue with creating projects, that have templated budgets, from sales order lines that also have a item budgets

2.188.12.184.61#840046

Fixed an issue where $-REPORTSTARTDATE and $-REPORTENDDATE variables could calculate incorrectly in some scenarios

2.188.12.184.61#839996

Resolved an issue with Pax8 Usage Subscriptions failing to import with a price for Azure Usage

2.188.1#839816

Fixed an issue with the types of distribution lists that are available to select on Mail Campaigns

2.188.12.184.61#839737

Fixed an issue with ServiceNow Webhooks syncing tasks

2.188.12.184.61#839688

Additional Item Group defaults have been added: Taxable, Do not Invoice on Sales Orders, Do not receive on Purchase Orders

Needs configuration

2.188.1#839665

An option has been added to the Quickbooks Online Integration so that the Invoice Payment Link can be stored against the Halo Invoice and exposed to the Customer (if applicable)

Needs configuration

2.188.1#839590

An option has been added to the multiple selection menu for Invoices to sync the selected Invoices to Xero.

Needs configuration

2.188.1#839575

Added accounts code imports to items when importing from Fortnox

2.188.1#839466

Resolved an issue with the global default for immediately invoicing manually added pro-rata

2.188.12.184.61#839344

Added 'Forethought' as a Ticket source value

2.188.1#839317

Resolved a minor configuration wording issue in Advanced Settings

2.188.1#838964

Bug fix — something was broken and now works
2.188.12.184.61#838812

The setting for "Allow online payments" has been split into "Allow online bank transfers" and "Allow credit card payments"

Needs configuration

2.188.1#838803

Resolved an issue with Agents being unable to use the Clear Feedback button a Ticket when they have the permission correctly

2.188.1#838646

When using the additional Private Note Field on Actions it will not log an Action if it is blank

2.188.1#838582

Fixed an issue with viewing Ticket lists when sorting by the Email List field

2.188.1#838565

Fixed some item $-variables missing from the variables list

2.188.1#838483

Fixed an issue with the NEWWORKDAYS View

2.188.1#838440

Resolved an issue with the Actions on Sales Order Lines being partially visible only

2.188.1#838382

Fixed an issue with generating Agreement References

2.188.12.184.61#838378

Fixed an issue with generating PDFs that have a file name containing a comma

2.188.12.184.61#838220

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#838141

Added the option to not clear inline attachments when using the 'Clear All Ticket Data' button

Needs configuration

2.188.1#837659

Fixed an issue with Updating Currency on invoices

2.188.1#837526

An additional option has been added to the Quickbooks Online Integration so that Payment Deleted/Void is correctly handled

Needs configuration

2.188.1#836938

An extra check will be made in the Schedule Service to ensure emails cannot be sent for Data Source Reports

2.188.1#836935

Fixed an issue with editing asset field single selects that have lots of options

2.188.1#836925

New feature — a capability that did not exist before
2.188.1#836919

Bug fix — something was broken and now works
2.188.12.184.61#836666

Fixed an issue where emails in 'My Inbox' area couldn't be added to existing opportunities when Agents weren't Administrators

2.188.12.184.61#836654

Fixed an error when manually importing Exchange Calendar appointments

2.188.1#836653

Fixed the Exchange Calendars integration sometimes making Halo appointments public despite "Make every newly imported appointment private" being enabled

2.188.1#836589

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#836475

Fixed an issue where Audit records for custom field defaults that aren't on the ticket could be added erroneously

2.188.1#836452

Fixed the @mention dropdown appearing on internal notes for billing entities

2.188.1#836446

Resolved an issue with the Milestone List on Projects sorting incorrectly after refreshing. Also resolved a minor display issue that meant deleted Tasks still showed in the Milestones Task selection

2.188.1#836041

Minor changes to the link icon used in Configuration Administrator Guides

2.188.1#835802

Fixed an issue with lookups that return multiple results when making changes on the ticket details screen

2.188.12.184.61#835171

Fixed an issue with NinjaOne webhooks not importing in some cases

2.188.12.184.61#835038

No longer use the customer API if an action is hidden from the user (e.g. internal emails) unless using customer/supplier pipelines on the action.

2.188.12.184.61#834889

Resolved an error given when a new Ticket is raised via the API using "third_party_id_string" or "third_party_id" when the value existed on a deleted Ticket

2.188.1#834717

Dynamic SQL Custom Fields can now be used in Ticket Actions

2.188.1#834686

Fixed an issue with the setting "Do not increase line quantity when pro-rata is invoiced" in combination with the setting "Immediately Invoice this Pro-Rata"

2.188.1#834577

Scheduler Appointments will no longer be shown by default on the Ticket's Appointment list and will not be included in the "All Appointments Completed" check

2.188.1#834502

New feature — a capability that did not exist before
2.188.1#834481

Fixed an issue with new user creation on new ticket screen

2.188.12.184.61#834380

When a client's Main Site is deleted, a different site will be automatically selected as the Main Site if one is available

2.188.1#834206

Fixed an issue with agents not being allowed to create services

2.188.12.184.61#833820

Resolved an error opening the Tax list or loading a Tax selection when multiple Accounting Integrations exist for the same Company ID

2.188.1#833726

Resolved an issue causing Actions added by Appointments to appear as a non Agent action

2.188.1#833279

Fixed an issue with supplier API access when the Halo version is different between the customer and the supplier

2.188.1#832724

Fixed the ticket checkbox being obscured by the scrollbar when Table Bulk Select Position is set to Right

2.188.1#832703

Fixed the deleted ticket list failing to load when non-admins use the Restore Tickets button

2.188.1#832691

Extra variables have been added to the Custom Integration Methods so that the Runbook GUID, Runbook Method GUID and Runbook Method ID can be used.

2.188.1#832586

Improvement — an existing feature extended, adjusted or polished
2.188.1#832470

Fixed an issue where Invoice Due Dates could be calculated incorrectly when automatically generating Recurring Invoices in some timezones

2.188.1#832275

New feature — a capability that did not exist before
Needs configuration
2.188.1#832023

Fixed an issue with the anonymise user functionality affecting multiple users in certain cases

2.188.1#831847

Fixed an issue where PDF generation could fail when embedding XMLs

2.188.12.184.61#831540

Fixed user variables not working in Quote Approved emails

2.188.1#830578

Added the option to specify a default item for new assets at asset type level

Needs configuration

2.188.1#830116

New feature — a capability that did not exist before
2.188.1#830115

New feature — a capability that did not exist before
Needs configuration
2.188.1#830110

New feature — a capability that did not exist before
Needs configuration
2.188.1#830103

New feature — a capability that did not exist before
2.188.1#830097

Added the option to filter date fields on the last 2 weeks for ticket lists and reports

2.188.1#830049

Added the option to display the "Default Customer/Site for New Sales" on Opportunities

Needs configuration

2.188.12.184.61#829999

New feature — a capability that did not exist before
PerformanceNeeds configuration
2.188.1#829849

Fixed duplicate mention notifications firing when using "Show an option to create a calendar entry on the Action screen"

2.188.12.184.61#829153

Fixed several issues with SentinelOne

2.188.12.184.61#829120

Fix an issue where an 'SLA Hold' action may be missing from new tickets when the response status puts the ticket on hold, and the response is automatically applied to the new ticket.

2.188.1#829053

Fixed an issue where Prepay records would display incorrectly in some timezones

2.188.1#828929

Fixed a permissions issue that could prevent Halo Integrator from adding Sales Mailbox emails to opportunities.

2.188.12.184.61#828068

Fixed an issue with closure confirmation actions displaying as the incorrect user in some cases

2.188.12.184.61#827601

New feature — a capability that did not exist before
2.188.1#827310

Fixed an issue where $-SATISFACTION variable wouldn't populate

2.188.12.184.61#826601

Fixed an issue where the number of sent emails on a mail campaign may be inaccurate for large mail campaigns

2.188.12.184.61#826333

Fixed an issue where variables on sent Quotations sometimes wouldn't populate when 'Only show this field to Agents' was enabled

2.188.12.184.61#825875

Fixed an issue where Database Lookups could calculate incorrectly when updating multiple values

2.188.12.184.61#825504

Fixed a minor issue with the Ingram Micro Reseller product lookup

2.188.12.184.61#824874

Fixed approval process rule criteria not being updated when a Team is renamed

2.188.1#824669

New feature — a capability that did not exist before
2.188.1#824017

Fixed a minor visual issue with quote/sales order/purchase order group lines in dark mode

2.188.12.184.61#822656

Added canned response variable mappings for the Freshdesk Migration

2.188.1#822472

Improvement — an existing feature extended, adjusted or polished
2.188.1#822465

Fixed an issue resulting in the error message "Stock was not reduced when consigning the Item"

2.188.1#822087

New feature — a capability that did not exist before
2.188.1#822044

New feature — a capability that did not exist before
2.188.1#817686

Fixed an issue with currency conversion on .pdfs

2.188.1#817390

Fixed an issue with quotes using simple approval but falling under the total cost threshold still requiring approval

2.188.1#817121

Fixed an issue where an SLA Hold action would not be logged for new tickets logged via API/integration, that match a rule, that sets the status to an SLA hold status.

2.188.12.184.61#816445

Fixed small mapping issue with Outlook Contact imports

2.188.1#815163

Improved the user matching for the Snipe IT integration

2.188.1#814824

Updated the hint on the Canned Text table on Agents to reflect the new access control functionality

2.188.1#814183

Fixed an issue with certain API validation text translations

2.188.1#814103

halo-2025 rolled out

2.188.1#812687

Changes to asset custom tables are now audited in the devicechange table

2.188.1#812673

Fixed various issues with document management

2.188.12.184.61#812160

Fixed an issue with customer/site/user level document management

2.188.12.184.61#812095

Fixed an issue with Purchase Currency on Quotes

2.188.1#807715

$-AGENTFIRSTNAME and $-AGENTLASTNAME can now be used when sending Quotes, Sales Orders, Purchase Orders and Invoices

2.188.12.184.61#805073

An option has been added to the Quickbooks Online Integration to sync the PO status from Halo

Needs configuration

2.188.1#802048

A new column has been added to Sales Orders to show purchase order quantity on sales order lines

2.188.1#801624

Fixed a rare issue where Workdays with equal start and end times could error

2.188.12.184.61#801481

Improvement — an existing feature extended, adjusted or polished
2.188.1#801031

A clone button has been added to the Billing Templates in Configuration

2.188.1#795093

Fixed an issue where ticket status changes via approval processes may not cancel existing status-based automations from the previous status.

2.188.1#794339

Added Ticket Source as a Ticket Rule Outcome

2.188.1#789729

Additional logging for Ticket Feedback has been added to the IntegrationRequest Table

2.188.12.184.61#762697

Fixed an issue where Report URL filters wouldn't apply to generated PDFs

2.188.12.184.61#757207

Fixed an issue with calendar scree appointments locations options not persisting after screen refresh.

2.188.12.184.61#756527

Fixed minor issue with Knowledge Base attachment area

2.188.1#752476

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#742092

Pricing information can now be set for imported Westcoast Cloud subscriptions

2.188.1#729404

New feature — a capability that did not exist before
2.188.1#729187

Improvement — an existing feature extended, adjusted or polished
2.188.1#726276

New feature — a capability that did not exist before
2.188.1#698436

Updates on Tickets from RMM Integrations will trigger the Owner Emails to the Agent assigned to the Ticket

2.188.1#665510

Users can now be removed from the License's User list using the Right-Click context menu option

2.188.1#653474

Fixed an issue with mapping the 'activationLockBypassCode' from Intune

2.188.1#570654

Resolved issues with the Invoice screen and Recurring Invoice creation where the Start/End dates on the Invoice Lines were not correctly being used for setting Active state

2.188.1#507677

Improvement — an existing feature extended, adjusted or polished
Security
2.188.1#490479

A setting has been added to Configuration > Recurring Invoices that changes the behaviour of automatic pro-rata created lines so that a pro-rata change/event will create one line instead of two when it covers at least 2 periods.

Needs configuration

2.188.1#484280

When processing Emails that are responses to Calendar events from the Graph API this will be reflected on the Action added to the related Ticket

2.188.1#410263

Improvement — an existing feature extended, adjusted or polished
2.188.1#393120

Fixed an issue with item fields displaying incorrect values after group defaults are applied

2.188.2#895633

Fixed an issue with searching asset fields

2.188.2#895470

Fixed an issue with fields on custom tables when editing the same line multiple times

2.188.22.184.61#894719

Minor improvements to some webhook endpoints

2.188.22.184.61#894617

Fixed an issue with the $-variable substitution when sending a notification based on creating a new user from the portal

2.188.2#894473

Fixed issue with batch updating multiple asset fields

2.188.22.184.61#894462

Fixed an issue with the asset columns 'Last updated' and 'Created Date'

2.188.2#894461

Fixed a minor issue with adding a subscriber to a service

2.188.2#894409

Fixed an issue with creating new KB articles

2.188.2#882785

Fixed an IX_RequestTypeField_RTFrtid_RTFusage error when upgrading to v2.188

2.188.2#882528

Fixed an issue where Price, Cost, and Margin fields on Items would auto-calculate incorrectly

2.188.32.184.61#896573

Fixed an issue with style profiles not applying to PDFs

2.188.3#896549

Fixed an authentication issue in the Xero and MYOB integrations

Security

2.188.3#896414

Fixed an issue with Quote Line imports

2.188.3#896396

Fixed an issue sorting tickets on earlier versions of v2.188

2.188.3#895988

Fixed an issue with hiding rich text fields when empty

2.188.3#895852

Resolved a UI issue with the Beta version indicator overlapping with the Config Guide links

2.188.3#895800

Resolved a background error (not shown in the UI) with importing Azure usage lines using the Pax8 Integration

2.188.3#895790

Resolved an issue with the User's default currency only following the Customer default and not the Site default

2.188.3#895678

Reverted a recent Xero change related to rounding issues

2.188.4#898353

Bug fix — something was broken and now works
2.188.42.184.61#897675

Resolved an issue with Task lists on Projects being unable to sort correctly when using Milestones

2.188.4#897659

Fixed an issue with prospects view not returning prospects only

2.188.4#896682

Fixed an issue with supplier updates for inactive suppliers

2.188.42.184.61#896653

Fixed an issue where consigning to a stock location would cause additional stock to be added when the consignment is deleted

2.188.4#896558

Fixed an issue when loading a user list

2.188.4#896407

Fixed an issue with currency conversion on Quotation .pdfs

2.188.4#895987

Fixed a minor language pack issue with Datto RMM

2.188.52.184.61#898665

Fixed an error when logging new tickets if "Custom Field to Extract Statement of Work" hasn't been selected

2.188.52.184.61#898643

Fixed a CORS issue when on the setup screen

Security

2.188.5#897180

Fixed an issue loading CRM notes

2.188.6#909467

Fixed an issue with Hubspot Quote outbound sync failing to associate created lines with the created quotes due to an invalid assoication type in some cases

2.188.6#909388

Minor improvement to the Google Workspace integration

2.188.72.184.62#921294

Fixed an error that occurred on create opportunity actions on earlier builds of v2.188

2.188.7#920887

Fixed a minor issue with adding attachments to the Chat bot on the portal

2.188.7#897990

Fixed an issue where some modal windows would display behind the open modal window on v2.186

2.188.7#883003

Minor improvements to some endpoints used by the Halo Integrator

2.188.102.184.66#935152

Resolved an issue with header and line pricing calculations during PDF generation in the reporting service

2.188.11#936453

"Runbook security" security check severity increased to High

Security

2.188.112.184.67#935857

Blocked use of some API endpoints in runbooks if the runbook was started from an Unauthenticated endpoint

Security

2.188.112.184.67#935836

Fixed the guide links on Calendars and Appointments -> General Settings

2.188.112.184.67#935794

Fixed an issue with syncing automatically committing transactions when using multiple tenants in Avalara

2.188.112.184.67#923752

Fixed an issue with tax when showing price and quantity on invoice group headers

2.188.12#947597

Fixed an issue with tax totals on PDFs when using composite tax rates

2.188.12#936465

2.188

New feature — a capability that did not exist beforeAdded a module to track Ticket Volumes logged per type & source Added a Forecasting module to predict future Ticket volumes using historical data (Uses Nixtla TimeGPT integration)Dashboards & reporting·AI features·Nixtla timegpt2.188.1#820211

New feature — a capability that did not exist beforeRunbooks can now be executed during a chat-bot conversationWorkflows & automation·Chat2.188.1#809061

New feature — a capability that did not exist beforeISL Online Integration is now availableIntegrations & sync·ISL Online2.188.1#714877

Improvement — an existing feature extended, adjusted or polishedCustom Fields for Top Level can now be used in Purchase Order PDFsSales & purchasing·Custom fields2.188.1#856611

Improvement — an existing feature extended, adjusted or polishedAdded the option to use a different certificate for signing SAML requestAuthentication & SSONeeds configuration2.188.1#855316

Bug fix — something was broken and now worksCustom tables now work on Knowledge Base articles created from ticketsKnowledge base·Custom fields2.188.1#844292

Bug fix — something was broken and now worksFixed an issue with service category title colour not changing if there was a background applied to itService catalogue·User interface2.188.12.184.61#838812

Improvement — an existing feature extended, adjusted or polishedAn option has been added that can be used when adding a new line to a Recurring Invoice so that the Pro-rata created appears in Ready For Invoicing Billing & invoicingNeeds configuration2.188.1#838141

New feature — a capability that did not exist beforeAdded sleep steps to runbooksWorkflows & automation2.188.1#836919

Bug fix — something was broken and now worksFixed some issues with the new HubSpot quote/deal importsIntegrations & sync·Quotes & opportunities·HubSpot2.188.12.184.61#836666

Improvement — an existing feature extended, adjusted or polishedAdded the option to show a "View log" tab on Ticket detailsTickets·Configuration managementNeeds configuration2.188.1#836475

New feature — a capability that did not exist beforeUser-Client direct link addedUsers & customers2.188.1#834481

Improvement — an existing feature extended, adjusted or polishedAdditional filter parameters have been added to the ClientContract endpointContracts2.188.1#832470

New feature — a capability that did not exist beforeAdded a new setting to the Xero integration to set automatic sales tax resultsBilling & invoicing·XeroNeeds configuration2.188.1#832023

New feature — a capability that did not exist beforeAdded $ SERIOUSNESSCOLOUR variable Notifications2.188.1#830115

New feature — a capability that did not exist beforeAdded the option to use the colour of the priority when displaying as a counter on a dashboardDashboards & reportingNeeds configuration2.188.1#830110

New feature — a capability that did not exist beforeAdded the option to hide the user selection field when logging a new ticket via an actionTickets·User interfaceNeeds configuration2.188.1#830103

New feature — a capability that did not exist beforeWhen adding a row to a custom table, you can now specify a dropdown for which a row will be added for every value selectedCustom fields2.188.1#830097

New feature — a capability that did not exist beforeAdded the option to restrict the fields searched when searching assets to improve performanceAssets & CMDB·SearchPerformanceNeeds configuration2.188.1#829849

New feature — a capability that did not exist beforeAdded haloChat_inboundEvent_updateBubbleContainerStyles and haloChat_inboundEvent_updateBubbleStyles inbound event functions to the embeddable Chat WidgetChat2.188.1#827310

New feature — a capability that did not exist beforeAdded the ability to configure CSS style profiles for knowledge base articles and FAQ listsKnowledge base2.188.1#824017

Improvement — an existing feature extended, adjusted or polishedImprovements to the Freshdesk Articles migrationIntegrations & sync·Knowledge base·Freshdesk2.188.1#822465

New feature — a capability that did not exist beforeChat custom fields can now be added and set when starting an embedded chat with a JWT identity token using the chat events APIChat·Custom fields2.188.1#822044

New feature — a capability that did not exist beforeAdded new user filter option "Show/Hide Prospects"Users & customers2.188.1#817686

Improvement — an existing feature extended, adjusted or polishedTo-do Groups can now be linked to CustomersUsers & customers2.188.1#801031

Improvement — an existing feature extended, adjusted or polishedNew custom field storage methodCustom fieldsNeeds configuration2.188.1#742092

New feature — a capability that did not exist beforeThere is now an online repository available for DashboardsDashboards & reporting2.188.1#729187

Improvement — an existing feature extended, adjusted or polishedAdded multiple change history columns to asset column profilesAssets & CMDB2.188.1#726276

New feature — a capability that did not exist beforeAdded XLS Quotation Line ImportsQuotes & opportunities2.188.1#698436

Improvement — an existing feature extended, adjusted or polishedChanges to the way some integrations complete authorization and refresh tokens for enhanced securityIntegrations & syncSecurity2.188.1#490479

Improvement — an existing feature extended, adjusted or polishedImprovements to the HubSpot integration, specifically around outbound syncing of dataIntegrations & sync·HubSpot2.188.1#393120

Bug fix — something was broken and now worksFixed an issue setting teamid when assigning a ticket using a templateTickets·Agents & teams2.188.42.184.61#897675

New feature — a capability that did not exist before
2.188.1#820211

New feature — a capability that did not exist before
2.188.1#809061

New feature — a capability that did not exist before
2.188.1#714877

Improvement — an existing feature extended, adjusted or polished
2.188.1#856611

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#855316

Bug fix — something was broken and now works
2.188.1#844292

Bug fix — something was broken and now works
2.188.12.184.61#838812

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#838141

New feature — a capability that did not exist before
2.188.1#836919

Bug fix — something was broken and now works
2.188.12.184.61#836666

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#836475

New feature — a capability that did not exist before
2.188.1#834481

Improvement — an existing feature extended, adjusted or polished
2.188.1#832470

New feature — a capability that did not exist before
Needs configuration
2.188.1#832023

New feature — a capability that did not exist before
2.188.1#830115

New feature — a capability that did not exist before
Needs configuration
2.188.1#830110

New feature — a capability that did not exist before
Needs configuration
2.188.1#830103

New feature — a capability that did not exist before
2.188.1#830097

New feature — a capability that did not exist before
PerformanceNeeds configuration
2.188.1#829849

New feature — a capability that did not exist before
2.188.1#827310

New feature — a capability that did not exist before
2.188.1#824017

Improvement — an existing feature extended, adjusted or polished
2.188.1#822465

New feature — a capability that did not exist before
2.188.1#822044

New feature — a capability that did not exist before
2.188.1#817686

Improvement — an existing feature extended, adjusted or polished
2.188.1#801031

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.188.1#742092

New feature — a capability that did not exist before
2.188.1#729187

Improvement — an existing feature extended, adjusted or polished
2.188.1#726276

New feature — a capability that did not exist before
2.188.1#698436

Improvement — an existing feature extended, adjusted or polished
Security
2.188.1#490479

Improvement — an existing feature extended, adjusted or polished
2.188.1#393120

Bug fix — something was broken and now works
2.188.42.184.61#897675