Version 2.184 — Halo Release Notes

Improvement — an existing feature extended, adjusted or polished
2.184.1#690415

Fixed an issue where the 'Phone number field is mandatory for new Users' setting did not work correctly in certain cases

2.184.12.174.82#819809

Resolved an issue with the Total Price for Invoices created using Composite Tax Rates showing the amount for Tax doubled on the Invoice PDF generation when sending from the Invoice List

2.186.12.184.222.174.92#832222

Fixed an issue with the agents field not loading on actions and tickets

2.184.212.174.93#831821

Fixed an issue with the webhook endpoint for the LogMeIn Rescue integration

2.186.22.184.232.174.94#836977

Fix an issue with updating ticket level custom fields via the actions endpoint of the API

2.186.22.184.322.174.102#839768

Resolved an issue relating to Contract Signing that exposed Contracts to Agents that are logged in but do not have Contract Access

Security

2.186.22.184.342.174.112#842786

Fixed an issue with the daily delete scan of WebhookEvent

2.186.32.184.452.174.113#856019

Resolved an issue with MYOB Invoice Numbers being updated when Invoices are updated from Halo

2.186.72.184.482.174.114#854920

Fixed an issue logging Holiday in some situations

2.184.12.174.91#822144

Bug fix — something was broken and now works
2.184.1#822142

Fixed a rare issue with appointment location validation

2.184.1#821922

The Avalara Integration can now be switched between Sandbox and Production

Needs configuration

2.184.1#821462

A right-click menu option has been added to the Expenses Review list so that the Expense can easily be edited/attachments viewed from the list view

2.184.1#821448

The "Create Contract" button will now show a wider modal form when used from the Sales Order Line actions

2.184.1#821263

Fixed an issue where Supplier support emails would be added to Actions on Tickets with Suppliers

2.184.1#821153

Fixed an issue with agents being able to update SLA targets without the correct permissions in some scenarios

2.184.12.174.91#821130

Fixed a rare issue where rich text field changes would not save in specific circumstances

2.184.1#821021

Fixed an issue with user closure confirmation notes

2.184.12.174.91#820969

IT Glue contacts will now be imported to the main site at the client if their Location is not found

2.184.1#820916

An additional setting has been added to the Xero Integration > Webhooks so that only Customers with Invoices are imported as Halo Customers

Needs configuration

2.184.1#820704

Fixed a minor issue with syncing customers to MYOB

2.184.12.174.91#820694

Fixed an issue where Quote billing account information wouldn't display correctly

2.184.12.174.91#820627

Fixed the HTML designer being automatically disabled after adding or removing elements

2.184.12.174.91#820559

A new variable has been added to the Quote variable list for showing the IP Address of the approver - $ QUOTESIGNATUREIPADDRESS

2.184.1#820514

Fixed an issue with paused OLAs using the wrong completion date

2.184.12.174.84#820499

Resolved an issue with duplicate buttons appearing on the Quote Table and top set of buttons

2.184.1#820483

Resolved an error with editing/creating appointments throwing an error when Appointment Location is not set as mandatory for the Appointment Type

2.184.1#820424

Fixed an error when deleting PDF templates for KB articles

2.184.12.174.91#820403

A setting has been added to Billing > General > Charge Rate Settings so that Travel Time and Mileage for Billalble Actions are shown in the Review lists even when there is no Charge Rate/Type time logged

Needs configuration

2.184.1#820385

Fixed an issue where users were required to sign in when approving Contracts, despite having 'Require Authentication when Approving/Rejecting Approval Processes' disabled

2.184.12.174.91#820375

Prevented duplicate notifications for Xero error 429 - Too Many Requests

2.184.12.174.91#819836

Fixed a minor issue with the scheduler when only selecting one agent

2.184.12.174.91#819730

TeamId field added to tickets. This will be populated and used in a later release.

2.184.1#819585

2025 style fixes and minor improvements

2.184.1#819553

A setting has been added to the Sherweb Integration so that Subscriptions removed from Sherweb can be made Inactive in Halo (Integrator Only)

Needs configuration

2.184.1#819405

Resolved an issue where Recurring Invoice Schedule Dates could incorrectly be rolled back when deleting an Invoice created form automated pro-rata

2.184.12.174.91#819387

Fixed a very rare issue with Purchase Order currency conversion

2.184.1#819336

Resolved an issue when using Start/End Date field on Projects when the Time field or Timezone field is not in use. The issue presented itself as appearing to remove a day from the date in the web app interface.

2.184.1#819264

Devices removed from Addigy will now have the Addigy ID removed from the Device in Halo

2.184.1#819166

Fixed a caching issue after updating the name of a team

2.184.1#819162

Fixed an issue exporting reports to Excel on the end-user portal

2.184.1#818990

Fixed an issue with Tax Breakdown

2.184.1#818955

Invoices will now display the ID per document type instead of system ID when viewing Tickets

2.184.1#818691

AI client profiling improvements

2.184.1#818650

Resolved an issue with the Periodic History for Prepay and Fixed Contracts/Agreements showing the Dates incorrectly for periods that are in Daylight Savings

2.184.12.174.91#818564

FAQ Lists can now have a Sequence set to change the order in which they are displayed

Needs configuration

2.184.1#818511

Added notification and runbook triggers for Item Created and Item Deleted

2.184.1#818507

A setting has been added to the Quickbooks Desktop Integration so that the first line of the Quickbooks Address can be ignored during Import

Needs configuration

2.184.1#818363

Fixed an issue with CRM note custom fields showing on billing entities internal notes

2.184.12.174.91#818270

Fixed an issue with printing assets to .pdf in rare situations

2.184.1#818264

Fixed an issue with the VMWorksapce integration when importing assets using the Halo Integrator

2.184.1#818178

The parameter include_linked_item_details=true can be used on the Invoice endpoint to return Invoice Lines Linked Items as part of the response

2.184.1#818127

Fixed a rare issue where Dashboard would error

2.184.12.174.91#818074

Bug fix — something was broken and now works
2.184.1#818042

Added a setting to choose Zabbix authentication type; versions 7.2 and above require the new method

Needs configuration

2.184.12.174.91#817907

Fixed an issue that could cause an error when logging template child tickets

2.184.12.174.91#817707

$-INVOICEID can now be used on reports/dashboards that are shown on a tab of Recurring Invoices

2.184.1#817539

Fixed an issue where sales order line budgets could be added to a project multiple times.

2.184.1#817525

Settings relating to showing Item/Product selection on the Self Service Portal have been moved under a new heading "Item Settings" on the Self Service Portal Configuration

2.184.1#817470

Fixed an issue with Dynamic Field Visibility for User Custom Fields

2.184.1#817435

Fixed display issues for Chat Banners

2.184.1#817338

Fixed an issue where $-INVOICECOMPOSITETAXTOTAL wouldn't populate

2.184.12.174.91#817192

Resolved an issue with the unencoded plus (+) character failing to be passed to the phone number matching for the call screen

2.184.1#817147

Fixed an issue when viewing agent roles and user roles that contain special characters in column profiles

2.184.12.174.91#817122

Fixed an issue with Hubspot Webhooks failing when trying to update tickets in some cases and not displaying the correct error

2.184.1#816429

Fixed an issue when saving article drafts when the fields are mandatory

2.184.1#816289

Fixed an issue with the 'FAQ list' field when submitting new article drafts

2.184.1#816229

Fix issue with asset field value imports when using 'Do not update Asset Types' setting

2.184.12.174.91#816218

Fixed an issue where StreamOne Stellr Client mappings wouldn't display

2.184.12.174.91#816217

Fixed an issue with using Data Sources with reports

2.184.1#816205

You can now map Multi Select and Nested fields in the Freshdesk migration for Companies and Tickets

2.184.1#816186

The ID of the user who made changes to assets can now returned from the API

2.184.1#816150

Fixed an issue with "Agent Holiday Allowance" calculation

2.184.12.174.91#816018

A setting has been added to the Pax8 Integration so that inactive and deleted Clients can be included as part of the Import

Needs configuration

2.184.1#815955

Fixed a minor issue with setting the third-party item ID on invoice lines when syncing to MYOB

2.184.12.174.91#815863

A Report column can now be configured as a Money field in the Field editor so that it is displayed on the Report with the default browser Money format

2.184.1#815585

Fixed an issue with ticket rules that set category values when creating child tickets

2.184.12.174.91#815564

Fix a rare possible issue sending 2FA emails on login

Security

2.184.1#815523

Fixed an issue with filtering on archived asset data

2.184.12.174.91#815385

Fixed an issue when importing assets with nested JSON

2.184.12.174.91#815370

Resolved an issue with $ ORIGINALSYMPTOM and $ ORIGINALSYMPTOM2 when applying a template to an existing ticket

2.184.1#815334

Fixed an issue with custom field names not appearing correctly in asset change history

2.184.1#815108

Fixed an issue with searching contacts field under Suppliers on Tickets

2.184.12.174.91#815057

$ EMAILTOLIST and $ EMAILCCLIST have been added to the Ticket variable list

2.184.12.174.91#815020

Fixed an issue where Credit Notes would display as having an amount due when marked as allocated

2.184.12.174.91#814815

Fixed an issue with 2FA codes not being sent when no outgoing email was configured

2.184.12.174.91#814672

Fixed an issue when mapping the IP location in Halo Asset Discovery

2.184.12.174.91#814658

Improvements to asset circular dependency detection

2.184.1#814447

Minor language pack improvement

2.184.12.174.91#814348

Fixed an error loading Halo Integrator logs

2.184.1#814283

Fixed an issue where the Stripe Pay button would appear when there were pending payments associated with the invoice

2.184.12.174.91#814192

Fixed a minor issue with embedding the portal into Microsoft Teams

2.184.12.174.91#814088

Resolved an issue with the Ticket Type setting for showing the Attachment option on the New Ticket screen following the incorrect behaviour

2.184.1#813385

Minor change to the description used for the functionality of SQL Recurring Invoice Quantities

2.184.1#813345

Resolved an issue with the Net Amount and Tax showing incorrectly in the database for Recurring Invoice lines that are linked to Device/User/License changes when using the option for "Include Changes..." or "Exclude Changes..."

2.184.1#813339

Added an advanced setting to allow the agent application to accept browser suggestions for field values.

Needs configuration

2.184.1#813316

Fixed an issue with logs associated with the AI setting 'Enable AI insights'

2.184.1#813300

An option has been added to the Quickbooks Online Integration so that the Purchase Order Supplier Reference field can be mapped to a Custom Field in Quickbooks Online

Needs configuration

2.184.1#813111

Added a label to the ALSO integration page to clarify the setup process

2.184.1#813098

Improvement — an existing feature extended, adjusted or polished
2.184.1#813090

Added search filters to columns on Sales Mailboxes

2.184.1#813025

Mail campaign statistics are now rounded to 2 decimal places

2.184.1#812954

Fixed an issue with Multiselect Ticket Filtering

2.184.12.174.91#812941

Fixed a minor issue with an outbound webhook authorization header

2.184.12.174.91#812439

Fixed QuickBooks Online payment reversals not updating invoice fields

2.184.12.174.91#812426

Fixed an issue with Ticket and Action Reviewing in some situations

2.184.1#812300

Minor performance improvement to refreshing the To-Do pane count

Performance

2.184.1#812079

Resolved an issue where Invoices emailed in bulk or created and emailed in bulk can be marked as sent when they are queued to be sent

2.184.1#812032

A new setting has been added Individual Mailbox configuration that can set a Mailbox to ignore emails that are sent From the same Email Address as the Mailbox

Needs configuration

2.184.1#812031

New feature — a capability that did not exist before
2.184.1#811970

Improved the hint on the Minimum PO Cost to require approval Field

2.184.1#811893

Fixed a minor issue with syncing items to MYOB when the description is greater than 255 characters

2.184.12.174.91#811639

Fixed and issue where cloned appointments would inherit the collection ID from the original appointment.

2.184.12.174.91#811593

Fixed an issue with importing ALSO subscriptions through the UI

2.184.1#811519

Fixed an issue with different Invoice identifiers displaying on Tickets and billing Entities in some situations

2.184.1#811302

Fixed an issue with changing Asset Site in some situations

2.184.1#811300

Resolved an issue with Pro-rata failing to be created for Recurring Invoices lines linked to Licence/Subscription Quantity when using the "All" option instead of choosing a specific Licence

2.184.1#811183

Fixed an issue with the new Project labour billing setting

2.184.1#811121

New feature — a capability that did not exist before
2.184.1#810967

Added Ticket ID and Assigned Agent columns to Sales Orders

2.184.1#810869

Improved Agent error logging

2.184.1#810797

Fixed an issue with clearing default field values on ticket types

2.184.12.174.91#810717

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#809815

Fixed a formatting issue with ServiceNow import

2.184.1#809510

Billing period column will now show on sales order lines

2.184.1#809477

Improvement — an existing feature extended, adjusted or polished
2.184.1#808402

New feature — a capability that did not exist before
Needs configuration
2.184.1#808384

Fixed customer names appearing blank in the integrator logs for some integrations

2.184.12.174.91#808314

Fixed an error when creating Holidays

2.184.12.174.91#808019

Added a hint to the "Do not adjust start/end date/time based on the changes made to the other fields" Configuration Setting

2.184.1#807738

New feature — a capability that did not exist before
2.184.1#807683

Fixed multiple issues with Recurring Invoice Approvals

2.184.1#807543

Added custom fields to teams

2.184.1#807429

The organisational chart can now only be loaded if you have less than or equal to 100 departments

Performance

2.184.1#807425

Return valid device IDs in ItemStock API responses (when creating assets) instead of 0

2.184.12.174.91#807379

Fixed a rare issue where Sales Mailboxes wouldn't send emails

2.184.12.174.91#807288

Minor language pack improvement

2.184.12.174.91#807182

Minor change so that the SLA Auto Release setting shows on the Action configuration independent of SLA setting on the Action

2.184.1#807135

Updated CSP Licence Key retrieval method to use Amazon S3

2.184.1#806875

Fixed an issue with moving to the last step of a workflow on ticket closure

2.184.12.174.84#806678

Fix appointment duplication issue when using exchange calendar webhooks

2.184.12.174.91#806672

Fixed an issue with editing chart series values on reports

2.184.12.174.91#806593

New feature — a capability that did not exist before
2.184.1#805642

Added an option to set the QuickBooks Online minor version to be used when syncing

Needs configuration

2.184.1#804820

Fixed a minor UI issue with datetime fields

2.184.12.174.91#804760

Fixed an issue with filtering mappings on '+' in Microsoft Entra ID

2.184.12.174.91#804540

Fixed an issue where the FAQ List field would erroneously display on new tickets in the Self-Service Portal

2.184.1#804299

Fixed appointments not being deleted in Exchange / Google Calendars when deleting Contract Schedule Plan records

2.184.1#804109

Fixed an issue with CRM notes button visibility on invoices

2.184.12.174.91#803913

Added a new email setting to set the 'From' address of standalone email actions to the mailbox of the agent's default team

Needs configuration

2.184.1#803756

Added Custom Fields to Top Levels

2.184.1#803554

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#802966

Added label display type option to Pie/Doughnut chart types

2.184.1#802847

Fixed an issue with using the Exchange organizer appointment override and webhooks causing inconsistent deletion/recreation in some cases

2.184.1#802590

Fixed an issue where Target hours would calculate incorrect when multiple holidays were on the same day

2.184.1#802439

Fixed an issue where multiple non-stock tracked items on POs that should be delivered straight to users would not consign.

2.184.1#801852

New feature — a capability that did not exist before
2.184.1#800804

Fixed a rare error processing particular incoming emails

2.184.12.174.91#800652

Added custom field default value validation

Needs configuration

2.184.1#800497

The ticket type level field 'Web Announcement' is now translatable

2.184.1#800334

Fixed an issue with the 'Actions cannot be invoiced until Timesheets are approved' setting.

2.184.12.174.91#799358

You can now Toggle visibility of grandchild tickets on child ticket lists under parent tickets

2.184.1#798998

Fixed an issue with the N-Sight integration where sites could be created incorrectly in some scenarios

2.184.12.174.91#798821

Changed the 'Do not invoice on Sales Orders' setting on items to always apply and not just apply as a default.

Breaking change

2.184.1#798030

Fixed a minor issue with contract level pre-pay auto top-up

2.184.12.174.91#797378

Improvement — an existing feature extended, adjusted or polished
2.184.1#797291

Added Supplier Reference field to Purchase Order column profile

2.184.1#797032

Fixed an issue with project ticket templates cloning not including milestones

2.184.12.174.91#796372

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#796305

Fixed an issue with changing the agent of a ticket with an automatic/primary appointment

2.184.1#796171

Fixed an issue where the Halo integrator failed to import Google Calendar appointments that do not have an organizer

2.184.12.174.91#793760

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#793553

Improvement — an existing feature extended, adjusted or polished
2.184.1#793214

Added $-followers variable to tickets

2.184.1#789802

Fix possibility of blank attachments for incoming Azure mailbox emails

2.184.12.174.91#786676

Improved performance of widget refresh on dashboards

Performance

2.184.1#784583

Action-level Custom Fields can now be used in notification and runbook trigger criteria

2.184.1#778234

Added Giacom API V2 option

2.184.1#777055

New feature — a capability that did not exist before
Needs configuration
2.184.1#776815

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#767195

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#762614

The integrator will no longer send error emails when attempting to import Cloud Blue subscriptions with no associated products

2.184.1#757205

New feature — a capability that did not exist before
2.184.1#756539

Added additional filtering to the LapSafe Bay field based on the LapSafe Asset field when doing a 'Create Swap' action

2.184.1#755918

Fixed issue with Active Directory, Google Workspace, and Okta integrations not removing departments from users when updated in the third party

2.184.1#751841

New feature — a capability that did not exist before
2.184.1#751701

Fix dynamic field visibility conditions based on dynamic multiselects

2.184.12.174.91#750644

Added the setting 'Require Can Edit Advanced Ticket Details to edit/delete Attachments' to ticket settings

Needs configuration

2.184.1#749046

New feature — a capability that did not exist before
2.184.1#748937

New feature — a capability that did not exist before
2.184.1#740063

Fixed an issue with the Ticket-level Delivery and Billing Address fields in some situations

2.184.1#738645

An additional option has been added to the Quickbooks Online integration so that Group/Bundle Lines can be pushed to Quickbooks Online Invoices as Description Lines

Needs configuration

2.184.1#737972

Improvement — an existing feature extended, adjusted or polished
2.184.1#735821

Improvement — an existing feature extended, adjusted or polished
2.184.1#727835

New feature — a capability that did not exist before
2.184.1#723573

New feature — a capability that did not exist before
2.184.1#720048

Added the ability for users to log on behalf of users at all customers

2.184.1#713209

Fixed issues when adding Ticket Types for AI embedding events

2.184.1#707799

A minor change has been made to the Email setting "Only route Emails if received into the same mailbox as the existing Ticket" so that it is ignored for emails coming from the Single Account used for Calender Integration to allow for Accept/Reject emails

2.184.1#707592

Concurrent license violations for agent logins now return a relevant error message

2.184.12.174.91#685796

New feature — a capability that did not exist before
2.184.1#684741

The Team field for new Tickets can now be made non-mandatory and if blank the default will be used from the Ticket Type

Needs configuration

2.184.1#674385

New feature — a capability that did not exist before
2.184.1#674090

New feature — a capability that did not exist before
2.184.1#667761

Contract/Agreement list can now be filtered using the Default Column Profile - Reference, Customer, Site and Note filters are available.

2.184.1#657751

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#642910

Improvement — an existing feature extended, adjusted or polished
2.184.1#628357

Online Status tracking performance improvements

Performance

2.184.1#608556

Internal or maintenance work with no directly usable change
Performance
2.184.1#608544

Added validation for code view being open on a rich editor when saving

2.184.1#589961

New feature — a capability that did not exist before
2.184.1#578620

Added the option to require a reason when deleting Clients/Sites/Users and anonymising Users

Needs configuration

2.184.1#564391

Fixed an issue with scheduled tickets still creating on holidays

2.184.1#557725

Custom Integration Runbooks now have access to Clients, Sites and Invoices objects when Creating/Editing the relevant entities

2.184.1#538510

Added 'Group by Pipeline Stage' Kanban view option

2.184.1#531355

Improvement — an existing feature extended, adjusted or polished
2.184.1#528425

Improvement — an existing feature extended, adjusted or polished
2.184.1#496865

Fixed an issue where the setting "When adding an Appointment from an Action use the Project Start and Target Date as the Start and End Date" would act on non-Project ticket types

2.184.1#494437

Added the option to set a Global Outbound Email Override

Needs configuration

2.184.1#426389

New feature — a capability that did not exist before
2.184.1#417209

Fixed an issue with Swagger

2.184.2#825354

Fixed an issue with Action Review

2.184.2#825269

Fixed issues when using the 'target time left' column in ticket column profiles

2.184.2#825019

Fixed and issue where cloned appointments would inherit the recurring appointment parent from the original appointment.

2.184.22.174.91#825011

Fixed an issue with the agent search screen on v2.184.1

2.184.2#825009

Fixed an issue where Giacom V2 API could error

2.184.2#824954

Fixed an issue with mentions and agent selection in roles in v2.184.1

2.184.2#824953

Fixed an issue with AI translation not working for language packs

2.184.2#824933

Fixed an issue with viewing archived asset change history

2.184.2#824912

Added a default tab for team custom fields

2.184.2#824909

Fixed an issue where adding Ticket Types for AI embedding events with the Integrations Runbooks method would error

2.184.2#824466

Fixed an issue with syncing clearing Payments from Quickbooks Online

2.184.2#824321

Fixed client and site variables not being populated in PDF Template filename overrides

2.184.2#824087

Fixed an issue with the AI Statement of Work generation

2.184.2#824000

Fixed an issue with dashboards crashing on the home screen in some rare cases

2.184.2#823633

Fixed an issue with user SQL imports not working when default site not set

2.184.22.174.91#823614

Fixed some issues with manual mappings with the SentinelOne integration

2.184.2#822345

Minor UI fixes and improvements

2.184.3#828031

Fixed some rare issues with the Hubspot webhooks causing 401 errors in some cases

2.184.3#827989

Fixed issue with Agent/Role permission for ticket merging

2.184.3#827978

Fixed an issue with the Stripe processing fee charging incorrect amounts in error in some cases

2.184.3#827924

Minor boost to assets performance

Performance

2.184.3#827150

Fixed a display issue with the tree menu toggle on the release notes screen

2.184.3#826754

Fixed an issue which could occur when trying to view All Articles

2.184.3#826727

Fixed issue with Google Workspace import not handling all mappings

2.184.3#825966

Fixed an issue with Customer Area filters

2.184.3#825835

Fixed issues with log to supplier improvements

2.184.3#825772

Fixed an issue where Invoice IDs on Sales Order lines wouldn't display

2.184.3#825098

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.3#824008

Fixed a minor display issue with agent online presence icon in the config agent list in tile view

2.184.3#823219

Fixed an issue with the "Email Subject Character Limit" setting

2.184.4#827725

Fixed an issue with the Progress tab not loading more than 15 actions on earlier builds of v2.184

2.184.5#829882

Fixed an issue deactivating devices in the Halo Integrator for some integrations

2.184.6#831518

Fixed issues with rate limiting when using Halo asset discovery

2.184.62.174.91#828831

Fixed a HTML5 Backend error that can occur when adding items to a quote in specific configurations

2.186.12.184.7#834458

Fixed an issue with editing Ticket Area filters

2.184.212.184.7#823615

Fixed an issue generating invoice PDFs

2.184.21#831805

Fixed a visual issue in some cases with action field dropdowns overlapping other elements

2.184.21#831673

Fixed "a tab must be selected" error when attempting to create CRM Note Custom Fields

2.184.21#831651

New feature — a capability that did not exist before
2.186.12.184.21#831583

Minor UI display improvement for long ticket subjects

2.184.21#831574

Fixed an issue with coinfig commits for column profiles not syncing between instances

2.184.21#831556

Fixed a display issue with the new action screen in a modal window

2.184.21#831541

Resolved an issue with the Feedback API endpoint that mean Agent API Applications could not override the IP Address when logging feedback

2.184.21#831190

Fixed an issue with editing notifications from an agent's own details page closing the agent details

2.184.21#830870

Fixed Quote Updated events sometimes not triggering

2.184.21#830679

Minor 2025 UI enhancements

2.184.21#830576

Fixed issue with 'Team' criteria not working with dynamic field values on Ticket Types

2.184.21#830538

Fixed an issue with using the setting "Use assets to determine related services" not working when related services are inherited from the asset type

2.184.21#830509

The Accounts Integrator will now only include Customers that are not excluded from Billing Integrations

2.184.21#830482

Fixed a minor issue with incoming emails via EWS with no body content

2.184.212.174.101#830328

Fixed an issue with the primary asset not appearing first on ticket dashboard asset widgets

2.184.21#830121

Fixed a minor issue with the holidays table in workday config

2.184.212.174.101#829997

Fixed an error when loading items linked to deleted categories

2.184.212.174.101#829869

Fixed being unable to delete appointments in Halo when they have already been deleted in Exchange

2.184.21#829831

Fixed an issue with the Dynatrace manual import not working correctly

2.184.212.174.101#829711

Fixed issue with default access control on lists, column profiles, and filter profiles

2.184.21#829680

Concurrent license violations for agent logins now return a relevant error message

2.184.212.174.101#829647

Client/Site/User/Agent changes have been added to the Appointment Audit history

2.184.21#829517

Fixed users being removed from the ticket's CC list when they email in

2.184.21#829282

If a Quote has a User with an Email Address then this will be used ahead of the associated Opportunity Email Address

2.184.21#829250

The Quickbooks Desktop Import of Item will no longer overwrite service Items to 0 cost/price

2.184.21#829191

Fixed an issue with embedding the chat in dark mode not adjusting the colour of some text

2.184.21#829087

Fixed an issue with the new project labour line merging on budget type setting not working as intended in all cases

2.184.21#829013

Fixed an issue with milestones when using "save as new template"

2.184.21#828977

Added new language pack translation for the contacts tab in the Supplier area

2.184.21#828974

Fixed the action details table using the wrong timezone when using the Reply button

2.184.21#828645

Bug fix — something was broken and now works
2.184.21#828337

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller via Quote To Order

2.184.212.174.101#828225

Improved hint on asset general settings

2.184.21#828029

Fixed Snipe IT devices failing to match the mapped customer and importing to the default Site

2.184.212.174.101#827933

Fixed the Entra named licence roles not being updated when a role is renamed

2.184.212.174.101#827717

Added a warning when "Allow every User to access every Ticket with this Ticket Type" is enabled

2.184.21#827606

Fixed an issue with 504 errors when bulk changing Category

2.184.21#827530

Resolved an issue with non-custom fields failing to load on the correct tab of a ticket on the self-service portal

2.184.21#827522

Resolved an issue with the Team/Agent setting for "Exclude from Resource Booking" failing to be inherited by Role assignment

2.184.21#827451

Fixed issues with the guide pages not loading when clicking the guide links next to settings

2.184.212.174.101#827044

Fixed cloned agents being linked to the original agent's Exchange account

2.184.212.174.101#827023

Resolved an issue with the Status of a Ticket failing to update after a Supplier or User email when Quick Status change is disabled

2.184.212.174.101#826992

Fixed invoice IDs not showing in the portal when "unique ID per document type" is enabled, and fixed Datagate PDFs not opening

2.184.212.174.101#826947

Performance improvements when using Azure deltas in the Halo DB Integrator

Performance

2.184.21#826922

Fixed an issue with Automated Tickets of type Asset creating unintentionally

2.184.21#826900

Resolved an issue with adding Sales Order lines to new Recurring Invoices failing to show the Invoice creation screen

2.184.21#826817

Minor performance enhancements to tickets and actions using a lot of custom fields

Performance

2.184.212.174.101#826323

Fixed a rare issue where system actions would show as being done by an agent

2.184.212.174.101#826168

Fixed an issue with the 2-way Ticket-Action review syncing

2.184.21#826131

Fixed an issue with ticket rules using incorrect workflows when workflows are deleted

2.184.212.174.101#826073

Fixed an issue with the Microsoft Entra user sync in the Halo Integrator

2.184.212.174.101#826042

Disabled impersonation for users and agents that are inactive

Security

2.184.21#826021

Fixed an issue with the "idonly" parameter in the attachment endpoint

2.184.21#825925

Fixed an issue with custom translations not applying

2.184.21#825914

Items imported from Etilize will now only match to Halo items based on the Etilize catalog ID

2.184.212.174.101#825770

Fixed an issue with the $-USERPHONENUMBER variable when the user's preferred method is Site

2.184.21#825615

All Unicode space characters are now treated as a normal space character when applying email rule field mappings start/end tags.

2.184.21#825303

Fixed an issue with adding new Etilize category mappings

2.184.212.174.101#825291

Resolved an issue with <<ticket^user^site^client^azure_tenant_id>> failing to populate on Custom Integration Methods

2.184.21#824673

Fixed an issue with the default value for SQL select custom fields not being set

2.184.212.174.101#824450

Fixed an issue with custom field group headers not displaying correctly

2.184.212.174.101#824408

Fixed an issue with emails including the X-hashtags header for the EWS connection type

2.184.21#824342

Resolved an issue with Action Fields showing for Co-managed Agents when they should be hidden (e.g Charge Rate, Time taken) when used in Groups

2.184.21#824195

Fixed an issue with not being able to clear SQL select custom fields

2.184.212.174.101#824140

Minor change to allow the Expense modal screen to open when Charge Rate Review process is not enabled

2.184.21#824067

Fixed a minor issue with creating purchase orders when using the Ingram Micro Reseller integration

2.184.212.174.101#823894

Fixed an issue with the option to only allow asset statuses after certain other statues not working correctly

2.184.21#823850

Fixed a minor issue with sales order actions

2.184.21#823763

Fixed $-LOGGEDINAGENTID and $-LOGGEDINAGENTNAME not appearing in the variables list

2.184.212.174.101#823726

Editing the SQL field on Scheduled Tickets now requires the "Can Create SQL Data Sources" permission

Needs configuration

2.184.21#823714

Fixed a rare issue where Addresses wouldn't populate correctly on Tickets

2.184.21#823600

Fixed a minor issue custom fields on pdf templates sent during automatic recurring invoice creation

2.184.212.174.101#823287

Fixed an issue with Knowledge Base Article Full-Text Searching in specific cases

2.184.21#823254

Fixed an issue with the Invoice Deleted Webhook trigger

2.184.212.174.101#823201

Minor changes to the HaloPSA Trial Signup Form

2.184.21#823012

Fixed an issue with ordering by Workflow Stage Number

2.184.212.174.101#822758

Fixed a rare issue with SQL Lookups

2.184.212.174.101#822610

Resolved a 500 error given when retrieving CRM notes via the API

2.184.212.174.101#822525

Fixed a display issue on assets with users having long usernames

2.184.21#822513

Fixed an issue with Hubspot quote and deal custom field mappings

2.184.21#822122

A site can no longer be deleted if it is selected as the default stock location

2.184.21#821423

Fixed an issue syncing attachments to Azure Devops, Jira and ServiceNow integrations when storing attachments within S3.

2.184.212.174.101#821217

Resolved an issue with Quote/Contract/Agent Signatures failing to load correctly when generating PDF documents resulting in an error

2.184.212.174.101#821205

Fixed an issue with purchase order tracking data from Ingram Micro Reseller

2.184.21#821140

Fixed an issue with Holidays in non-UTC timezones

2.184.21#821131

Fixed a minor inconsistency with syncing purchase orders to Ingram Micro reseller

2.184.212.174.101#820932

Fixed an issue where Product field could be 'Not Set' when mandatory

2.184.212.174.101#820405

Fixed a visual issue with the "Allow logging on behalf of other Users" field on the portal

2.184.21#820382

Improved the validation of asset relationship changes in the API

2.184.212.174.101#820126

Improved the stripe integration page to show already present logging

2.184.21#820122

Fixed an issue with mandatory field error messages not showing overridden display label

2.184.21#820089

Fixed Stripe not confirming payments in some cases

2.184.21#819882

Fixed an issue with not being able to reassign shifts if using Exchange Calendars

2.184.21#819622

Fixed an issue where some Related Tickets wouldn't display when 'Show related of related Tickets' was disabled

2.184.212.174.101#819350

Fixed an issue with hubspot item posts failing in some cases when specific fieldmappings are setup.

2.184.21#819279

Fixed an issue with Hubspot custom lifecycles not working as intended when being used as restrictions for the client import

2.184.212.174.101#818346

Resolved an issue with an error given when loading up the User List, but no permissions are given to the Customers entity

2.184.21#817157

Resolved an issue with License/Subscription change history failing to load for non-admin Agents

2.184.21#817143

Fixed importing tickets through the Azure Sentinel integration using the Halo DB integrator with ticket type restrictions

2.184.212.174.101#815977

Fixed an issue with the Microsoft Teams End-user Chat not matching single selects options correctly

2.184.21#815658

Fixed an issue with the new ticket screen not closing when creating an article draft from the related article tab

2.184.21#814942

Fixed an issue with the kanban child view on the self-service portal showing tickets visible to all users in error

Security

2.184.212.174.101#814353

Fixed an issue where Invoice ID columns wouldn't populate on Consignment PDFs

2.184.212.174.101#812755

Prevented configuration of scheduled reports, when report applies agent's permissions

2.184.21#811814

Fixed an issue with custom translations not exporting correctly to CSV

2.184.21#811805

Fixed an issue with Search not behaving as expected

2.184.21#810531

Fixed issues with distribution lists

2.184.21#808879

Fixed an issue with importing Recurring Invoice Lines

2.184.212.174.101#807444

Milestone sequence number will now be set on milestones added from the "add to project" sales order line action

2.184.212.174.101#807289

Automatically allocate named licenses when switching to hybrid licensing.

2.184.21#807280

Fixed a time zone issue with resource booking slots

2.184.21#803710

Fixed an issue with currency conversions not loading on unsaved purchase orders

2.184.21#802714

Fixed a rare issue with the item catalogue on the Self Service Portal

2.184.21#802542

Fixed an issue with the $ faultid variable not working

2.184.21#802122

Optimisations to approval process rule application

Performance

2.184.21#801509

Minor improvement to the Microsoft Entra SSO configuration page

2.184.21#801327

Fixed an issue with uploading attachments that use non-ASCII characters in its filename

2.184.21#800496

Fix date format issue on asset field based criteria on automated tickets

2.184.212.174.101#797777

Fixed an issue processing alert emails containing the word 'device'

2.184.212.174.101#789918

Fixed an issue with hosted customer monitoring events not showing

2.184.212.174.101#786840

Improvement — an existing feature extended, adjusted or polished
2.184.21#783772

Fixed an issue with discounts in Xero when using Groups to hide lines in some cases

2.184.212.174.101#780509

Change to host the Monaco Editor files at a Halo CDN.

2.184.21#779385

Added a client-level invoice due date type of 'equal to invoice date'.

2.184.21#706935

Fixed an issue where Status change notification work hours option wasn't applied

2.184.21#703579

Ticket IDs from Sales Order Titles will now be stripped from the Subject of Tickets created from the Sales Order

2.184.21#622876

Resolved an issue with non-custom fields failing to load on the correct tab of a ticket on the self-service portal

2.186.12.184.22#835606

Fixed an issue creating mailbox credentials in UAT environments when change tracking is disabled

2.186.12.184.22#835399

Ignored additional properties in mailbox change tracking

2.186.12.184.22#835397

Fix date format issue on asset field based criteria on automated tickets

2.186.12.184.222.174.101#834800

Fixed a display issue on the incoming tab of mailboxes

2.186.12.184.22#834580

Fixed an issue with Stripe not saving data in some cases

2.186.12.184.22#834430

Fixed an issue with loading of SQL report syntax highlighting files from Halo CDN's

2.186.12.184.22#834384

Resolved an issue that caused an error when a user is confirming closure of a Ticket in pending closure

2.186.12.184.222.174.94#833722

Fixed an issue clearing the latest Halo Integrator error for the Entra integration

2.186.12.184.222.174.101#833268

Fixed an issue with updating Google appointments

2.186.12.184.222.174.101#830738

Fixed an issue with viewing a service in a new tab from the search screen on the Self Service Portal

2.186.12.184.22#792531

Fixed an issue with notification text overflowing if there are long words in the notification message

2.186.22.184.31#838343

Minor UI improvement to the display of attachments in the Progress tab

2.186.22.184.31#838307

Fixed a display issue with Freshdesk priority mappings

2.186.22.184.31#837886

Fixed very rare issue where new sites and consingments would fail to save

2.186.22.184.31#837770

Push Service - set badge in firebase messages

2.186.22.184.31#837576

Fixed an issue with the webhook endpoint for the SnelStart integration

2.186.22.184.312.174.111#837501

Fixed an issue with resolved tickets showing incorrect SLA information in ticket lists

2.186.22.184.31#837332

Improved clarity of the ticket type setting "Only add the note to the child"

2.186.22.184.31#836965

Fixed a display issue with API application page titles

2.186.22.184.31#836753

Resolved an issue where the mandatory 'asset' field on an action could be bypassed.

2.186.22.184.31#836746

Fixed a minor display issue in AI configuration

2.186.22.184.31#836700

Improvements in error handling for Adobe Acrobat integration when entering credentials.

2.186.22.184.31#836661

Added redirect information to the Google mailbox credentials screen

2.186.22.184.31#836636

Resolved an issue that deleting Composite Reports leaves orphaned records for the related Scheduled Emails

2.186.22.184.312.174.111#836585

Fixed an issue with the asset tag column in ticket lists not updating when renaming assets

2.186.22.184.31#836561

Fixed visual issue with forgotten password screen

2.186.22.184.31#836560

Fixed an issue with the ticket type used for logging time being hidden

2.186.22.184.31#836525

Fixed an issue with the bulk Add to Sprint option not respecting the sprint ticket type for the selected tickets

2.186.22.184.31#836481

Fixed an issue with using actions to assign a ticket to a different team's leader

2.186.22.184.31#835741

Fixed a rare UI issue when logging a new ticket in the agent app

2.186.22.184.312.174.111#835694

Fixed multiple display issues with users/assets having long usernames

2.186.22.184.31#835663

Fixed an issue where the 'Last Login Date' column header was not visible when viewing a list of agents

2.186.22.184.31#835619

Fixed an issue where Azure DevOps work items could duplicate when closing Tickets

2.186.22.184.31#835595

Fixed an issue preventing some software from being imported from Intune

2.186.22.184.31#835585

Fixed an issue with the self-service portal my tickets area occasionally not loading

2.186.22.184.31#835483

Added debug logging for Jira Service Management

2.186.22.184.31#835460

Fixed issue with the ticket type settings "Show new attachments on child/related tickets" not working correctly

2.186.22.184.31#835100

Fixed an issue with custom single select fields not copying to child tickets

2.186.22.184.31#834879

Fixed an issue with editing optional services

2.186.22.184.31#834861

Fixed an issue with Connectwise Control not making assets inactive not working as intended

2.186.22.184.31#834680

Creating a supplier will give owner access when using access control for suppliers

2.186.22.184.31#834541

Fixed a display issue with product bundle categories

2.186.22.184.31#834418

Fixed an issue loading email rules in some circumstances

2.186.22.184.31#834382

Fixed an issue with categroy dropdowns occassionally being empty

2.186.22.184.31#834191

Fixed an issue where agents list wouldn't load on the mobile applications

2.186.22.184.31#834012

Fixed an issue with loading users

2.186.22.184.31#833982

Fixed an issue with the chat popup bubble text colour not adjusting for the background colour

2.186.22.184.31#833938

Prevented recurring invoice lines from syncing to Avalara during XLS import

2.186.22.184.31#833921

Minor language pack improvements

2.186.22.184.31#833893

Fixed an issue with Actions on the Mobile App being ordered in reverse

2.186.22.184.31#833855

Fixed an issue with adding "not equal to" visibility conditions not saving correctly initially

2.186.22.184.31#833805

Fixed an issue with Reporting Periods when start and end dates were in different Timezones

2.186.22.184.31#833771

Added checking to several Fortnox fields to prevent invalid characters from being sent

2.186.22.184.31#833712

Resolved an issue preventing the removal of users from assets in runbooks when using the Halo API 'Edit Asset' action

2.186.22.184.31#833700

Improved AI thank you detection prompt

2.186.22.184.31#833566

Fixed a rare issue where the action history would disappear when doing an action

2.186.22.184.31#833514

Fixed a minor display issue with recurring invoice list and ticket list sub-tables

2.186.22.184.31#833498

Resolved a minor issue with the linked item field on charge rates

2.186.22.184.31#833482

Resolved an issue with the 'Has a value' and 'Does not have a value' rule types for notification and runbook criteria.

2.186.22.184.31#833467

Fixed a minor display issue with database lookups

2.186.22.184.31#833375

Fixed an issue with project tickets switching to the wrong tab when adding a product

2.186.22.184.31#832880

Fixed an issue with submitting negative comments for KB articles on the portal

2.186.22.184.31#832851

Fixed issues with sorting and filtering the Additional Agents column on Tickets

2.186.22.184.31#832813

Fixed an issue with the Last Login Date column header in the Agent List

2.186.22.184.31#832614

Resolved a minor issue with Avalara tax rules

2.186.22.184.31#832588

Fixed an issue with supplier API access when the Halo version is different between the customer and the supplier

2.186.22.184.31#832525

The portal logo override preview in client details will now use the correct portal colour for the client

2.186.22.184.31#832254

Fixed a time zone related issue with Invoice Due Date at the client level

2.186.22.184.31#832233

Fixed an issue with using SQL select fields as $ variables in other SQL select custom fields

2.186.22.184.31#832067

Fixed an issue where assets could be created with empty inventory numbers

2.186.22.184.31#832013

Fixed an issue with pre-pay threshold notifications not triggering when pre-pay is used from the client not agreement

2.186.22.184.31#832003

No longer use the customer API if an action is hidden from the user (e.g. internal emails).

2.186.22.184.312.174.111#831726

Fixed a minor issue with the language translations configuration screen

2.186.22.184.312.174.111#831508

Fixed an issue where users may not be able to log into the portal if they have a role with no web access, despite having another role that does grant web access

2.186.22.184.31#831393

Fixed a minor issue with account mappings on Item groups with multiple Xero tenants

2.186.22.184.312.174.111#831376

Fixed an issue with automatic linked user management

2.186.22.184.312.174.111#831079

Fixed an error when cloning agent roles that include team memberships.

2.186.22.184.31#830503

Stopped adding licences to service users from adding pro rata, which could cause pro rata to duplicate.

2.186.22.184.312.174.111#830399

Fixed the open ticket count on customer lists using the wrong filter profile in some configurations

2.186.22.184.31#830295

Fixed an issue where "Delay starting SLA until the next working day after a particular time" option on SLA priorities could sometimes apply incorrectly

2.186.22.184.31#829828

Fixed a visual issue with suggested articles on the Self Service Portal

2.186.22.184.31#829764

Fixed an error when attempting to add CRM Notes with Survey Custom Fields

2.186.22.184.312.174.111#829734

Fixed an issue with category fields appearing in the incorrect location on the ticket details screen

2.186.22.184.31#829629

Fixed an issue where you would get an API error when syncing a ticket to Jira

2.186.22.184.31#829506

Fixed issue with adding primary service subsribers as followers of a ticket

2.186.22.184.31#829164

Fixed an issue where 'Auto-generate an Accounts ID for new Customers' Billing option could uncheck when syncing to Xero

2.186.22.184.31#829065

Fixed an issue where Travel charge rates wouldn't update on Actions fields dependent on dynamic field visibility conditions

2.186.22.184.31#828999

Fixed an issue with Recurring invoice pro-rata created when adding new lines not working correct on next period in some cases

2.186.22.184.31#828947

Fixed various minor issues with agent role configuration

2.186.22.184.31#828867

Resolved an issue where editing the language pack would unexpectedly switch from edit mode to read mode

2.186.22.184.31#828772

Fixed an issue with tickets no longer needing approval showing in lists with the filter "include my approvals only"

2.186.22.184.31#828685

Fixed a visual issue with the cookies consent screen

2.186.22.184.31#828336

Fixed a minor issue with surcharge when applying billing templates

2.186.22.184.31#828299

Fixed an issue with the SLA timer displaying incorrectly when there is no target

2.186.22.184.312.174.111#828263

Fixed an issue where invoice due date would not be consistently set when created from Sales Orders with some setups

2.186.22.184.31#828226

Fixed an issue with adding showfieldnames=true to the URL not working for some fields in config

2.186.22.184.31#828015

Fixed an issue with the workflow not moving when using a modal action to edit the workflow stage

2.186.22.184.31#827980

Fixed an issue where dynamic SQL reports were able to be selected for dashboard widgets that configure a new chart

2.186.22.184.312.174.111#826994

Removed ConnectWise Automate last alert sync date from config change tracking

2.186.22.184.312.174.111#825436

Fixed an issue with incorrect fields displaying against assets in the self-service portal

2.186.22.184.31#825110

Resolved a rare issue where revenue displayed incorrectly when viewing invoices in lists

2.186.22.184.31#824962

Fixed an issue where the asset type field was incorrectly limited to specific asset types when creating a new asset.

2.186.22.184.31#824212

Fixed an issue with importing Multiselect Asset and Site Fields

2.186.22.184.31#823631

Fixed an issue with the Powershell integration where file paths contain special characters

2.186.22.184.31#822438

Fixed a rare issue with accessing departments when using multi-tenancy

2.186.22.184.31#821196

Fixed an issue with customer/supplier API Access failing to match tickets in some cases

2.186.22.184.31#818855

Fixed an issue with bookmarking assets while in an asset list

2.186.22.184.31#818058

Fixed an issue where you could not use a custom colour palette on report charts

2.186.22.184.31#817812

Minor error logging improverment to the Cisco Meraki integration

2.186.22.184.31#815997

Fixed an issue with the CSP consumption billing save failing for some rows rarely.

2.186.22.184.31#815081

Improvement — an existing feature extended, adjusted or polished
2.186.22.184.31#812991

Fixed a very minor issue with contracts

2.186.22.184.312.174.111#812604

Fixed an issue where a ticket's first time fix metric would not be cleared when it was re-opened

2.186.22.184.31#811130

Fixed an issue with enabling "use numeric phone number searching" for users

2.186.22.184.31#811128

Improved Consignment error logging

2.186.22.184.31#809800

Fixed an issue with canned text on kb article drafting not loading properly.

2.186.22.184.31#806071

Fixed an issue with Tiered Pricing displaying incorrectly pre-save

2.186.22.184.31#805520

Performance improvements when managing consignments

Performance

2.186.22.184.31#805430

Fixed an issue with the automatic Due Date calculations in some situations

2.186.22.184.31#800563

Added a hint for the 'Halo database' option for SQL Provider in SQL imports

2.186.22.184.31#784218

Fixed an issue that prevented bulk deletion of templates.

2.186.22.184.31#767131

Fixed an issue with appointment clashes preventing recurring appointments from creating

2.186.22.184.31#766769

Improved search performance when searching for IP addresses

Performance

2.186.22.184.31#745044

Fixed a rare issue when adding CC'd users as ticket followers

2.186.22.184.31#737591

Fixed an issue with asset key field names not translating correctly through column profiles

2.186.22.184.31#707462

Fixed an issue where you could not add a CAB when changing the technical owner in bulk

2.186.22.184.31#670458

Fixed issue with LASTAGENTACTIONWHO variable

2.186.22.184.31#589935

Workflow Rules will now be cloned when cloning Workflows

2.186.22.184.31#521073

Fixed an issue with the image editor not displaying when viewing the rich text editor in full screen

2.186.22.184.31#422398

Fixed an issue with the related Assets right-click menu when on a ticket in the call screen disappearing very quickly in some cases

2.186.22.184.31#373620

Fixed an issue with Canned Text additions failing in rare cases on the ticket details screen

2.186.22.184.32#840204

Fixed issue with supplier API connection not matching to the correct ticket IDs

2.186.22.184.32#839851

Fixed issue with custom SQL select fields not loading properly

2.186.22.184.32#839656

Fixed an issue with configuration change tracking when making bulk deletions

2.186.22.184.32#839596

Fixed an issue with manually setting asset tags

2.186.22.184.32#839536

Fixed an issue with action notes

2.186.22.184.41#842455

Fixed an issue with Agent follower displays

2.186.22.184.41#842227

Fixed the Intune integration sometimes not filtering by tenant when deactivating devices

2.186.22.184.41#842215

Fixed an issue with supplier dropdown fields searches in purchase orders

2.186.22.184.41#841812

Improved look of category field placeholders

2.186.22.184.41#841796

Fixed an issue with dismissing appointment alerts in certain cases

2.186.22.184.41#841668

Fixed an issue with fields hidden from end-users displaying when walking through logging a ticket from a service

2.186.22.184.41#841655

Fixed an incorrect setting label on the Forethought Integration configuration page

2.186.22.184.41#841599

Customer specific change

2.186.22.184.41#841533

Added Scroller to Trial Sign-Up Page

2.186.22.184.41#841523

Minor amendment to licence change check for recurring billing

2.186.22.184.41#841361

Removed an incorrect hint on the setting to enable ticket merge permissions

2.186.22.184.41#841335

Resolved an error given when using the Context Menu "Open report data source" option on Reports

2.186.22.184.41#840748

Fixed an issue with the field mappings on the Virima integration

2.186.22.184.41#840526

Minor display improvements for the Liongard integration

2.186.22.184.41#840504

Fixed an issue using authorization tokens in runbooks when using some external APIs

2.186.22.184.41#840470

Fixed an issue with the "sync to Ingram Micro" button not appearing on purchase orders

2.186.22.184.41#840447

Fixed an issue with the article details tab not showing on tickets with linked articles

2.186.22.184.41#840421

Fixed an issue with Agent Resource Booking when using the booking type "Team if unassigned, otherwise Agent"

2.186.22.184.41#840220

Fixed an issue with tags not saving when creating article drafts

2.186.22.184.41#840045

Fixed an issue with Jamf field mappings not working

2.186.22.184.41#840020

Handled error with AI insights

2.186.22.184.41#840013

Fixed an issue with not being able to set event rule template

2.186.22.184.41#839916

Fixed an incorrect setting label in action configuration

2.186.22.184.41#839863

Fixed an error when using the "open report data source" button

2.186.22.184.41#839838

Resolved an issue with imported Pax8 Usage Lines using the Subscription price instead of the Usage Unit Price

2.186.22.184.41#839746

Fixed an issue with deleting products

2.186.22.184.41#839702

Fixed an issue with the report builder when using the dark theme

2.186.22.184.41#839664

Fixed consignments always using the Site address instead of the overridden address on the Sales Order

2.186.22.184.41#839644

Minor accessibility improvement for 2025 UI buttons

2.186.22.184.41#839554

Fixed issue with Google Workspace not refreshing tokens correctly

2.186.22.184.41#839452

Fixed a display issue that allowed the delete button to appear for notification templates

2.186.22.184.41#839372

Fixed issue with AI setting still showing when no connection is configured

2.186.22.184.41#839073

Fixed an issue with an incorrect $ variable description on the variables screen

2.186.22.184.41#838583

Fixed an issue with the default settings not applying for some self-service portal menu buttons

2.186.22.184.41#838579

Fixed an issue where the haloChat_outboundEvent_chatEnded may not fire when ending a chat via the Bubble

2.186.22.184.41#838537

Fixed an issue with editing assets

2.186.22.184.41#838526

Fixed issues with Google Workspace imports failing

2.186.22.184.41#838505

Fixed an issue with creating new items from the Etilize integration when using advanced search parameters

2.186.22.184.41#838475

Fixed an issue where you would encounter an error when using the 'Save as new' button on a report that has a chart

2.186.22.184.41#838430

Fixed an issue with the agenda view of the change calendar

2.186.22.184.41#838408

Fixed a minor issue with importing Xero tracking categories for multiple tenants

2.186.22.184.41#838189

Fixed a minor issue with syncing new customers to Xero when no default tenant is set

2.186.22.184.41#837916

Fixed an issue with the accept/reject buttons showing on ticket details for agents when the approval process has been rejected

2.186.22.184.41#837797

Agents with the permissions to create new global templates can create new To-Do groups on templates

2.186.22.184.41#837773

Updated email rule field mappings table

2.186.22.184.41#837654

Fixed a caching issue with custom tabs and screen layout profiles

2.186.22.184.41#837642

Updated alert method for Addigy integration

2.186.22.184.41#837631

Fixed an issue with overlapping buttons on the side menu search

2.186.22.184.41#837582

Fixed an error when cloning reports with multi-series charts

2.186.22.184.41#837531

Fixed an issue where assets on a new ticket are removed when a template is applied by a rule

2.186.22.184.41#837528

Fixed an issue with migrating Freshdesk Tickets with tags

2.186.22.184.41#837479

Fixed an issue with the custom portal footer

2.186.22.184.41#837258

Fixed an issue where ServiceNow category and status mappings wouldn't apply to Tickets created via webhooks

2.186.22.184.41#837190

Fixed a permission issue preventing non-admins from deleting agent holidays

2.186.22.184.41#836980

Fixed a display issue with user details overlapping other text on assets

2.186.22.184.41#836914

Fixed an issue deactivating users in the Microsoft Entra integration

2.186.22.184.41#836873

Fixed an issue with agent resource booking with anonymous tickets

2.186.22.184.41#836852

Asset dependency diagrams won't show inactive assets

2.186.22.184.41#835780

Fixed an issue where Tax could round incorrectly

2.186.22.184.41#834264

Fixed an issue with fields not clearing on the new ticket form after creating a child ticket

2.186.22.184.41#834019

Adjusted visibility of appointment invite button based on configuration

2.186.22.184.41#833386

Fixed an issue where Contract Charge Rate multipliers wouldn't be applied until recalculating actions

2.186.22.184.41#832770

Additional field changes have been added to the Appointment Audit history

2.186.22.184.41#832187

Fixed certain fields being removed from Ticket Type and Action field lists when using Co-Managed IT

2.186.22.184.41#832041

Improved performance of AI ticket indexing

Performance

2.186.22.184.41#830761

Resolved an issue with incorrect charge rates on actions copied from a parent ticket

2.186.22.184.41#830143

Fixed the Date Paid field showing incorrectly in invoice lists

2.186.22.184.41#829186

Fixed an issue with dynamic field visibility set up for a certain field

2.186.22.184.41#828265

Fixed an issue with Sales Mailboxes when using a default mailbox of a different connection type

2.186.22.184.41#828176

Fixed an issue with "has a value" ticket rule criteria for certain system fields

2.186.22.184.41#827363

Fixed an issue with the approval threshold not being met when selecting CAB members from a CAB in which all must approve

2.186.22.184.41#827235

Fixed an issue with hosted Halo Integrator schedules displaying "ALL" rather than a specific list of entities in some cases

2.186.22.184.41#825065

Bug fix — something was broken and now works
2.186.22.184.41#822219

Fixed an issue with default assignment group under ServiceNow supplier set up screen

2.186.22.184.41#817941

Improved error logging for Endpoint Central integration

2.186.22.184.41#817565

Resolved a minor issue with applying ticket templates that have multiple child templates assigned to a milestone

2.186.22.184.41#817562

Fixed an issue with system action notes showing in 'my approvals'

2.186.22.184.41#816492

Fixed an issue with inconsistencies in the Billing Details permission which was not working as intended to hide or make some fields not editable in some cases

2.186.22.184.41#813425

Fixed an issue with agent selection options when creating a new child template

2.186.22.184.41#807620

Fixed an issue where Article and News Article drafts could be inadvertently bypassed

2.186.22.184.41#799812

Fixed issue with agents with access control to approval processes not being able to edit the step rules

2.186.22.184.41#791946

Fixed an issue with text titles on Self Service Portal article fields

2.186.22.184.41#774840

Fixed an issue with mapping Followers from an Email Rule

2.186.22.184.41#774545

Fixed the settings to hide organisation details in the portal footer not applying to the login screen

2.186.22.184.41#766123

Fixed an issue that occurs when clearing tree dropdown input fields

2.186.22.184.41#753343

Fixed the date shown on Teams webhooks not being converted to local time

2.186.22.184.41#751483

Added scope for Business Management when authorizing the Facebook integration

Needs configuration

2.186.22.184.41#695010

Minor language pack improvement

2.186.22.184.41#684871

Fixed an issue with adjacent pie/doughnut chart segments having the same colour

2.186.22.184.41#571489

Removed the context menu when using custom report HTML

2.186.22.184.41#440559

Fixed an issue with deleting holidays

2.186.22.184.42#844407

Fixed the $-NETAMOUNT variable on invoice lines showing total price instead of unit price

2.186.22.184.42#844086

Fixed an issue where Article and News Article drafts could be selected incorrectly

2.186.22.184.42#843769

Fixed 2 minor visual issues relating to Sales Mailbox configuration

2.186.22.184.42#843503

Fixed an issue with assigning assets to a ticket via a template

2.186.22.184.42#843387

Fixed an issue with charts not loading on dashboards

2.186.22.184.42#843311

Fixed an issue with widgets

2.186.22.184.43#854983

Fixed an issue with submitting a ticket with assets from the portal when matching a ticket rule

2.186.22.184.44#855202

Fixed an error processing emails via the DB Integrator after they have already been processed via webhook

2.186.52.184.46#857530

Fixed an issue where SLA Release prompts wouldn't display when performing actions on tickets in modals

2.186.72.184.47#879887

Fixed an issue where incoming email error notifications may be reported incorrectly

2.188.12.184.49#881270

Fixed an issue with Fortnox posts stripping more characters than intended from some Invoice posts

2.186.92.184.50#882322

Further fix to a fortnox posting issue with specific characters breaking invoice lines in some cases

2.186.102.184.51#883967

Fixed an error on the new call screen when numeric phone number searching is enabled

2.186.102.184.51#882224

Fixed an issue with duplicate appointments when importing Google appointments

2.186.102.184.51#826088

Fixed an issue processing Jira Service management webhooks

2.186.112.184.52#894836

Fixed issue with filters not applying on report builder

2.186.112.184.52#894815

Fixed an issue processing Addigy/Datto webhooks

2.186.112.184.52#894756

Fixed an issue with using the report builder to query custom tables

2.186.112.184.52#883832

Fixed an issue with tickets becoming unbillable in very rare cases

2.188.82.184.53#920195

Fixed a visual issue on the Integration Runbooks configuration page

2.188.72.184.61#920284

Fixed an issue with qualified Agents not having a tick in the Agent drop down

2.188.72.184.61#898714

Fixed an issue with an unnecessary error message appearing in some cases for AI bulk evaluation

2.188.72.184.61#883188

Fixed an issue where the last login date column header was missing on the agents list in config

2.188.72.184.61#882496

Fixed an issue loading live chat on v2.184.63

2.188.82.184.64#922883

Fixed an issue with the Halo integrator fialing to deserialise some responses

2.188.92.184.65#934085

Minor backend improvements when creating live chats

2.190.92.184.81#949307

Fixed an issue starting chats via Microsoft Teams

2.190.92.184.81#948964

Fixed an error when importing Datto devices

2.192.72.184.91#953510

Fixed a rare issue with actions going against expired contracts

2.196.32.184.93#961617

Fixed an issue with mileage sometimes not appearing in ready for invoicing

2.196.82.184.101#967750

Fixed an issue with MYOB authorization/token refresh

2.196.72.184.101#958255

Fixed an issue authorizing sales mailboxes

2.198.12.196.252.184.111#970409

Fixed an issue where markup would auto-generate instead of price when changing cost on Items

2.198.12.196.412.184.112#976840

Fixed an issue downloading attachments in the ServiceNow migration

2.198.32.196.512.184.113#983799

Fixed an issue with Price/Cost auto-calculation on Items

2.198.22.196.512.184.121#982157

Fixed issues with Price/Cost auto-calculation on Items

2.198.32.196.512.184.122#983791

Resolved a customer specific logging issue

2.198.32.196.522.184.123#985862

New feature — a capability that did not exist before
2.186.12.184.91#676380

Fixed some minor language issues with custom tables

2.186.42.184.61#858088

Minor language pack improvements

2.186.52.184.61#858403

Fixed an issue with the upgrader

2.186.72.184.61#858900

Fixed an issue with logging tickets

2.188.12.184.61#881364

Fixed an issue with the metadata that is produced for the SAML integration

2.188.12.184.61#880711

Fixed an issue with using the pax8 system authentication in integration runbooks failing to reauthenticate in some cases

2.188.12.184.61#879940

Fixed a minor issue with the organisational chart

2.188.12.184.61#859127

Fixed an issue with config tracking FAQ Lists

2.188.12.184.61#859048

Fixed an issue with colour change rules on Widgets

2.188.12.184.61#859010

Fixed issues with using the report builder when querying assets

2.188.12.184.61#858940

Fixed an issue with Agent list record counts showing more than the number of agents

2.188.12.184.61#858863

Fixed an issue with the Items tab being inaccessible in some situations

2.188.12.184.101#858552

Fixed an issue with chat profile config tracking losing the allowed teams

2.188.12.184.61#858447

Fixed an issue where agents could not edit an asset from a list view in certain scenarios

2.188.12.184.61#858417

Fixed an issue with importing assets from Device42 with multiple asset type mappings

2.188.12.184.61#858379

Fixed a rare error related to agent statuses when logging a ticket with load balance / round robin from the end-user portal

2.188.12.184.61#858313

Fixed an issue where $-QUOTESIGNATURE variable wouldn't populate on PDFs sent to Users when signed without being logged in

2.188.12.184.61#858210

Reduced DailyDelete batch size to improve performance

Performance

2.188.12.184.61#858156

Fixed an issue with configuring business applications and services

2.188.12.184.61#858123

Fixed an UPDATE_APPROVAL_COUNT error on the self-service portal

2.188.12.184.61#858117

Fixed an issue with custom field mappings in the Halo Asset Discovery Integration

2.188.12.184.61#858054

Fixed a minor display issue with tables in the custom integration area

2.188.12.184.61#857524

Fixed HTML tags showing in the ticket list hover text when it is set to use the AI Conversation Summary

2.188.12.184.61#857416

Stopped non-Halo database SQL imports from running in the hosted environment

Security

2.188.12.184.61#857407

Fixed an issue where integration asset field mappings would not update when renaming asset fields.

2.188.12.184.61#857173

Improved the setting label for hiding appointment actions from the user

2.188.12.184.61#856759

Fixed an issue with Rapid7 runbook buttons

2.188.12.184.61#856660

Fixed a visual issue with filtering tickets on the self service portal

2.188.12.184.61#856647

Fixed calculated custom fields not working when the expression contains money variables and there are custom decimal/thousands separators configured

2.188.12.184.61#856627

Fixed an issue where Notifications with deleted Custom Field conditions wouldn't load

2.188.12.184.61#856575

Fixed the Autotask import making existing users inactive, and removed username matching to allow multiple users to be imported with the same name

Breaking change

2.188.12.184.61#856548

Fixed an issue where Monthly Subscription price and cost wouldn't apply when initially creating a Recurring Invoice

2.188.12.184.61#856377

Fixed an issue where PO number on Projects wouldn't copy to Project Tasks

2.188.12.184.61#856369

Added 'assettag' as a mappable field for the N-Central integration

2.188.12.184.61#855841

Resolved an intermittent issue with text failing to generate correctly when using references (<link>) in PDF templates to external sources

2.188.12.184.61#855501

Fixed an issue with blank records showing in the FAq list article order tab

2.188.12.184.61#855397

Fixed an issue with the query builder when referencing agent fields from the actions entity

2.188.12.184.61#855279

Fixed an issue with loading the custom integration repository

2.188.12.184.61#855252

Resolved an issue with API key authorization for custom integration methods

2.188.12.184.61#855000

Fixed the status after supplier update being validated against a ticket type's allowed statuses if suppliers are not in use

2.188.12.184.61#854908

Fixed an issue with the 'Related Tickets' tab not appearing in certain scenarios

2.188.12.184.61#844720

Fixed an issue with user's 2nd level manager approval process

2.188.12.184.61#844675

Fixed an issue where Items added via Bundles wouldn't use Client/Site tax code overrides

2.188.12.184.61#844434

Restricted the 'user role' filter for user lists to only have types 'includes' and 'does not include'

2.188.12.184.61#844302

Daily delete scan performance improvements

Performance

2.188.12.184.61#844299

Fixed an issue where attachments could not be uploaded anonymously on the portal for hosted customers

2.188.12.184.61#844255

Fixed an issue with editing Appointments on Tickets

2.188.12.184.61#844241

Fixed an issue where adding Geo Location Restrictions for KB Articles would error

2.188.12.184.61#844229

Fixed an issue when deleting a custom field from a custom table

2.188.12.184.61#844221

Fixed issue with bulk updating asset custom fields from the related assets tab of a ticket

2.188.12.184.61#844163

Improved the error handling when using the Halo integrator to sync data from Virima

2.188.12.184.61#843740

Fixed a minor display issue with the outgoing email log screen

2.188.12.184.61#843710

Fixed an issue with case sensitivity with allowed attachments

2.188.12.184.61#843659

Fixed an issue with tickets not moving to the last step of their workflow on closure

2.188.12.184.91#843643

Fixed an issue with the image editor not displaying when viewing the rich text editor in full screen

2.188.12.184.61#843624

Fixed an issue where client-site-user would display in the wrong order on the New ticket screen

2.188.12.184.61#843607

Fixed errors when cloning agent roles

2.188.12.184.61#843594

Fixed an issue with the contract balance field on tickets not showing negative pre-pay balance

2.188.12.184.61#843540

Fixed an issue with the user's assets field not updating when changing a ticket's user

2.188.12.184.61#843336

Fixed an issue with the Project Manager and Child Status search filters

2.188.12.184.61#843282

Fixed an issue where SQL Lookup Custom Fields on tables wouldn't populate live Custom field values

2.188.12.184.61#843281

Fixed an issue with supplier matching when an email matches an email rule and a supplier's settings

2.188.12.184.61#843254

Fixed an "Asset is mandatory" error when saving actions despite an Asset already being set on the ticket

2.188.12.184.61#843162

Added a hint to the workflow configuration for timed automations

2.188.12.184.61#842838

Fixed an issue with custom field $ variables not populating in chatbot

2.188.12.184.61#842554

Fixed an issue with the agent/user "hidden if empty" settings for single select fields

2.188.12.184.61#842504

Fixed a display issue with tickets at the end stage of their workflow

2.188.12.184.61#842332

Fixed an issue where Invoice ID's wouldn't populate on Consignment PDFs when the Invoice was created after the Consignment

2.188.12.184.61#842256

Fixed scrollbar not appearing on the login screen

2.188.12.184.61#842247

The interval field is now mandatory when configuring Recurring Appointment schedules to prevent an Exchange sync error

2.188.12.184.61#842176

Fixed a visual issue with currency converted tax value in some situations

2.188.12.184.61#842116

Removed the automatic sales tax column label on quotes and sales orders

2.188.12.184.61#841839

Adjusted visibility of the subscriber type field

2.188.12.184.61#841833

Resolved open tickets not showing against assets when the tickets are from Ninja alerts

2.188.12.184.61#841699

Fixed an issue with Item Margin/Markup being calculated with recently cleared values when in Edit mode

2.188.12.184.61#841612

Updated the app used for the Snelstart integration

2.188.12.184.61#841440

Fixed a small display issue with custom tables

2.188.12.184.61#840598

Improved error reporting

2.188.12.184.61#840416

Fixed an issue with creating projects, that have templated budgets, from sales order lines that also have a item budgets

2.188.12.184.61#840046

Fixed an issue where $-REPORTSTARTDATE and $-REPORTENDDATE variables could calculate incorrectly in some scenarios

2.188.12.184.61#839996

Fixed an issue with the types of distribution lists that are available to select on Mail Campaigns

2.188.12.184.61#839737

Fixed an issue with ServiceNow Webhooks syncing tasks

2.188.12.184.61#839688

Resolved an issue with the global default for immediately invoicing manually added pro-rata

2.188.12.184.61#839344

Bug fix — something was broken and now works
2.188.12.184.61#838812

Fixed an issue with generating Agreement References

2.188.12.184.61#838378

Fixed an issue with generating PDFs that have a file name containing a comma

2.188.12.184.61#838220

Bug fix — something was broken and now works
2.188.12.184.61#836666

Fixed an issue where emails in 'My Inbox' area couldn't be added to existing opportunities when Agents weren't Administrators

2.188.12.184.61#836654

Fixed an issue with lookups that return multiple results when making changes on the ticket details screen

2.188.12.184.61#835171

Fixed an issue with NinjaOne webhooks not importing in some cases

2.188.12.184.61#835038

No longer use the customer API if an action is hidden from the user (e.g. internal emails) unless using customer/supplier pipelines on the action.

2.188.12.184.61#834889

Fixed an issue with new user creation on new ticket screen

2.188.12.184.61#834380

Fixed an issue with agents not being allowed to create services

2.188.12.184.61#833820

Fixed an issue where PDF generation could fail when embedding XMLs

2.188.12.184.61#831540

Added the option to display the "Default Customer/Site for New Sales" on Opportunities

Needs configuration

2.188.12.184.61#829999

Fixed duplicate mention notifications firing when using "Show an option to create a calendar entry on the Action screen"

2.188.12.184.61#829153

Fixed several issues with SentinelOne

2.188.12.184.61#829120

Fixed a permissions issue that could prevent Halo Integrator from adding Sales Mailbox emails to opportunities.

2.188.12.184.61#828068

Fixed an issue with closure confirmation actions displaying as the incorrect user in some cases

2.188.12.184.61#827601

Fixed an issue where $-SATISFACTION variable wouldn't populate

2.188.12.184.61#826601

Fixed an issue where the number of sent emails on a mail campaign may be inaccurate for large mail campaigns

2.188.12.184.61#826333

Fixed an issue where variables on sent Quotations sometimes wouldn't populate when 'Only show this field to Agents' was enabled

2.188.12.184.61#825875

Fixed an issue where Database Lookups could calculate incorrectly when updating multiple values

2.188.12.184.61#825504

Fixed a minor issue with the Ingram Micro Reseller product lookup

2.188.12.184.61#824874

Fixed a minor visual issue with quote/sales order/purchase order group lines in dark mode

2.188.12.184.61#822656

Fixed an issue where an SLA Hold action would not be logged for new tickets logged via API/integration, that match a rule, that sets the status to an SLA hold status.

2.188.12.184.61#816445

Fixed various issues with document management

2.188.12.184.61#812160

Fixed an issue with customer/site/user level document management

2.188.12.184.61#812095

$-AGENTFIRSTNAME and $-AGENTLASTNAME can now be used when sending Quotes, Sales Orders, Purchase Orders and Invoices

2.188.12.184.61#805073

Fixed a rare issue where Workdays with equal start and end times could error

2.188.12.184.61#801481

Additional logging for Ticket Feedback has been added to the IntegrationRequest Table

2.188.12.184.61#762697

Fixed an issue where Report URL filters wouldn't apply to generated PDFs

2.188.12.184.61#757207

Fixed an issue with calendar scree appointments locations options not persisting after screen refresh.

2.188.12.184.61#756527

Fixed an issue with fields on custom tables when editing the same line multiple times

2.188.22.184.61#894719

Minor improvements to some webhook endpoints

2.188.22.184.61#894617

Fixed issue with batch updating multiple asset fields

2.188.22.184.61#894462

Fixed an issue where Price, Cost, and Margin fields on Items would auto-calculate incorrectly

2.188.32.184.61#896573

Bug fix — something was broken and now works
2.188.42.184.61#897675

Fixed an issue with supplier updates for inactive suppliers

2.188.42.184.61#896653

Fixed a minor language pack issue with Datto RMM

2.188.52.184.61#898665

Fixed an error when logging new tickets if "Custom Field to Extract Statement of Work" hasn't been selected

2.188.52.184.61#898643

Minor improvement to the Google Workspace integration

2.188.72.184.62#921294

Minor improvements to some endpoints used by the Halo Integrator

2.188.102.184.66#935152

"Runbook security" security check severity increased to High

Security

2.188.112.184.67#935857

Blocked use of some API endpoints in runbooks if the runbook was started from an Unauthenticated endpoint

Security

2.188.112.184.67#935836

Fixed the guide links on Calendars and Appointments -> General Settings

2.188.112.184.67#935794

Fixed an issue with syncing automatically committing transactions when using multiple tenants in Avalara

2.188.112.184.67#923752

Fixed an issue where release emails would no longer show in conversation & internal history view

2.190.12.184.81#921286

Fixed an issue with closing parent tickets when there are open children

2.190.12.184.81#909556

Fixed an issue searching all entities with very large numbers of ticket results

Performance

2.190.12.184.81#909384

Fixed an issue with viewing runbook event criteria

2.190.12.184.81#898196

Fixed an issue where Azure DevOps description mappings would error

2.190.12.184.81#896762

Language pack improvements

2.190.12.184.81#895883

Fixed an issue with stock bin deletion when deleting sites

2.190.12.184.81#895849

Fixed an issue with quote reference not displaying on quote approval screen

2.190.12.184.81#894716

Language pack improvements

2.190.12.184.81#894512

Currency conversion values are now updated on quotes if changing the base price to 0.

2.190.12.184.81#883862

Fix canned text access issues

2.190.12.184.81#883434

Fixed an issue with site subject prefix matching causing duplicate errors

2.190.12.184.81#883317

Fixed a time zone issue with invoice due date calculations

2.190.12.184.81#882492

When pushing Item/Product changes to Quickbooks Online invalid characters will be stripped from the Name

2.190.12.184.81#882098

Fixed an issue with relating and unrelating tickets

2.190.12.184.81#882077

Fixed an issue where delete reason prompts wouldn't display when performing actions on tickets in modals

2.190.12.184.81#882054

Fixed an issue where date fields could not be mapped in email rules

2.190.12.184.81#881323

Fixed an issue with syncing purchase orders to Ingram Micro when not delivering to the end user

2.190.12.184.81#881022

Added $-oppaddr4 to the variables screen

2.190.12.184.81#880943

Fixed an issue with Google Workspace failing to refresh the tokens correclty

2.190.12.184.81#880855

Added more logging for MYOB integration requests

2.190.12.184.81#880631

Fixed a mandatory accounts ID error when attempting to create clients with the QuickBooks Online integration enabled

2.190.12.184.81#880168

Fixed an issue with end users not being able to view password/encrypted fields where they should

2.190.12.184.81#869760

Fixed an issue where the 'Create Project' button wouldn't display on Sales Order lines in some cases

2.190.12.184.81#869504

Fixed an issue with SentinelOne failing to paginate in the UI in some configurations

2.190.12.184.81#869488

Improved the clarity of a warnings wording.

2.190.12.184.81#858895

Fixed an issue where additional Date Dependencies would be added to Projects

2.190.12.184.81#857896

Resolved an issue with PDF Template Configuration testing overriding the lastest entity related to the PDF Type

2.190.12.184.81#857468

Fixed an issue where invoiced Prepay records wouldn't include Invoice Number

2.190.12.184.81#856870

Resolved an issue with Credit creation fro Meter Invoices causing Meter history to be incorrectly marked against the Credit

2.190.12.184.81#856596

Fixed an issue where ALSO Licence price and cost information wouldn't import

2.190.12.184.81#856592

Fixed an issue where syncing to Google Calendar could error when using local time for appointments

2.190.12.184.81#856426

Fixed an issue when discounts would round incorrectly on Invoices

2.190.12.184.81#843834

Resolved an issue with Bulk Email campaigns where the URLs are replaced incorrectly for link tracking

2.190.12.184.81#843479

Fixed an issue where submitting Survey Feedback would error

2.190.12.184.81#842729

Fixed an error during import of user via SQL import.

2.190.12.184.81#842703

Fixed an issue with the reset password response.

2.190.12.184.81#842500

Fixed an issue with consigning assets to users not updating the asset user.

2.190.12.184.81#842305

Fixed an issue with adding URL attachments

2.190.12.184.81#837408

Fixed an issue where two approval process steps could get merged into one

2.190.12.184.81#836466

Fixed an issue with approval links directing to the agent application when a user had an inactive linked agent

2.190.12.184.81#835722

Fixed minor spelling mistake

2.190.12.184.81#813156

Fixed a minor spelling mistake

2.190.12.184.81#813109

Fixed an invalid Client/Site/User error when receiving N-Central alerts

2.190.12.184.81#809921

Fixed issues with bulk updating certain entities

2.190.12.184.81#741313

Remove some endpoints used by an obsolete app

2.190.22.184.81#922916

A minor improvement to webhook processing

2.190.22.184.81#921828

Fixed an issue with the portal login page when using web announcements

2.190.22.184.81#920645

Fixed a reoccurrence of the "The connection was not closed" error that could occasionally appear when creating a ticket

2.190.32.184.81#923561

Fixed a rare error when loading tax rates

2.190.62.184.81#936296

Fixed an issue validating the LogMeIn integration configuration

2.190.72.184.81#947647

Fixed an issue with canned text groups duplicating in UI

2.190.92.184.83#949419

Fixed an issue where hidden items in groups would prevent Invoices from syncing to Xero

2.190.92.184.82#949229

Updated the guide linked under one-click feedback

2.192.12.184.91#947739

Fixed an issue with the setting "Match emails on subject and from address" not always functioning correctly

2.192.12.184.101#937544

Fixed an issue with searching for tickets when filtering by team

2.192.12.184.91#937535

Fixed an issue with the 'Add CRM Note' button appearing on the customer details screen when the agent does not have permission to add a CRM note

2.192.12.184.91#937271

Fixed an issue where cost on Items would calculate incorrectly

2.192.12.184.91#937216

Fixed an issue with formatted email details losing styling

2.192.12.184.91#937090

Fixed an issue with the actions added by supplier API connection

2.192.12.184.91#937053

Fixed an issue where small Images wouldn't display on Quotes and Contracts

2.192.12.184.91#936856

Fixed an issue with the "Submit" phrase translation in certain locations

2.192.12.184.91#936794

Fixed an issue with using the setting "When consigning items on a ticket, add the serialised assets to the ticket"

2.192.12.184.91#936759

Fixed an issue with the organisational chart not showing in config

2.192.12.184.91#936510

Minor language pack improvement

2.192.12.184.91#936330

Fixed an issue with batch updating custom asset fields

2.192.12.184.91#936207

Now showing Quantity on Hand fields for all items under an item group that has a Quickbooks Online Product Type of Inventory.

2.192.12.184.91#936023

Fixed issue with not being able to test Azure Automation in UAT instances

2.192.12.184.91#936005

Fixed a minor issue with the "Add to Project" sales order line action

2.192.12.184.91#935980

Fixed the "Deactivate Users in Halo when they are not found in Azure" checkbox sometimes missing from the CSP configuration page

2.192.12.184.91#935961

Fixed a minor visual issue with composite tax totals

2.192.12.184.91#935951

Fixed an issue with user matching on the call screen

2.192.12.184.91#935886

Fixed an issue where Agents didn't have permission to use the "No Charge" charge rate

2.192.12.184.91#935178

Fixed an issue where signatures on approval actions wouldn't populate the $-CUSTOMERSIGNATURE variable

2.192.12.184.91#935170

Fixed an issue where outgoing mail would fail to send if the mailbox has no Connection Type selected

2.192.12.184.91#934863

Resolved an issue with Custom Field data for Dynamic SQL Multiple Selection types losing data when saving an Action and the SQL can output the same Display value for different ID values depending on the Entity

2.192.12.184.91#934778

Fixed a minor issue with updating recurring invoice lines with item changes

2.192.12.184.91#934610

Fixed Automated Tickets being created for voided invoices

2.192.12.184.91#934088

Fixed an issue where the number of service subscribers did not appear in the modal when sending a service email to subscribers

2.192.12.184.91#923792

Fixed an issue with forwarded emails from users being described on actions as "User Update" instead of "Email Update (Forwarded)"

2.192.12.184.91#923694

Fixed an issue where banners at the top of the application wouldn't stretch all the way across when using the 2025 UI update

2.192.12.184.91#923575

Fixed issues with the Zendesk migration not returning tickets and not paginating

2.192.12.184.91#923470

Fixed issue with ticket id in PO column profiles

2.192.12.184.91#923438

Fixed an issue with CSP Consumption Data failing to save in rare cases

2.192.12.184.91#923426

Fixed an issue with prepay billing period overlap at a DST switch

2.192.12.184.91#923419

Fixed an issue where the "Add to Project" option on Sales Orders wouldn't display in the dropdown view

2.192.12.184.91#922915

Fixed an issue with updating recurring invoices without a schedule

2.192.12.184.91#922879

Fixed an error viewing tickets on the portal when a Field Group has a system field configured to show on a separate tab

2.192.12.184.91#922775

Fixed the $-CONSIGNMENTADDRESS variable not including line breaks when used on PDFs

2.192.12.184.91#922572

Fixed an issue when using the 'send' button when viewing a knowledge base article

2.192.12.184.91#922282

Fixed an issue with updating custom tables via the API

2.192.12.184.91#921911

Customer specific debug logging

2.192.12.184.91#921893

Fixed an issue where the Navigation Menu Layout setting wouldn't be populated for newly created agents

2.192.12.184.91#921222

Fixed an issue with HubSpot inbound syncing not overriding system field mappings in some cases

2.192.12.184.91#920224

Fixed a minor issue with the available actions in the child tickets table within a ticket

2.192.12.184.91#909431

Fixed an issue where in some cases, recurring invoices would error on creation in quick books online.

2.192.12.184.91#908996

Fixed an issue where some dashboard charts would cause extremely slow logins if placed on the home dashboard

Performance

2.192.12.184.91#898360

Fixed a minor issue with quote revision and approvals error in some rare cases

2.192.12.184.91#897926

Fixed a DST issue with $ PeriodStartDate and $ PeriodEndDate variables.

2.192.12.184.91#896261

Fixed an issue with tax calculation when using composite tax rates and modifying an invoice.

2.192.12.184.91#895004

Added OneDrive for business as an SKU for service users setting under "Licences to check for"

Needs configuration

2.192.12.184.91#882123

Fixed an issue with using the NinjaOne system authentication in integration runbooks failing to reauthenticate in some cases

2.192.12.184.91#839821

Better handle custom table import errors

2.192.12.184.91#821934

Fixed an issue loading supplier contract default columns

2.192.12.184.91#814651

Fixed an issue where the SLA excuse pop up could appear when clicking on a ticket.

2.192.12.184.91#801358

Fixed an issue with starting an approval with an agent in the approval process causing the action to use the status after an approver update

2.192.12.184.91#792121

Fixed an issue with loading supplier contract column profiles in specific cases

2.192.12.184.91#652477

Fixed a minor issue with the 'supplier' action field

2.192.12.184.91#620572

Fixed an issue adding actions via the end-user portal

2.192.42.184.91#953612

Resolved an issue with non-Administrator Agents being unable to load Composite Report PDFs

2.192.52.184.91#952930

Fixed a minor issue with Microsoft Sentinel webhooks

2.195.12.184.101#954585

Fixed an issue with filtering config tracking records where an impersonated agent had made changes

2.195.12.184.101#953270

Fixed a minor UI issue with the ticket type field list with the 'Agent Signature' Field when used in field groups

2.195.12.184.101#953065

Fixed an issue with SyncroMSP alerting

2.195.12.184.101#952093

Fixed the Freshdesk import failing to start when the authorising agent doesn't have access to Freshdesk agents, groups or products

2.195.12.184.101#951973

Fixed an issue with not allowing some system fields in email rule field mappings

2.195.12.184.101#951540

Fixed an issue with Jamd asset type mappings not working correctly

2.195.12.184.101#951352

Fixed an issue with the Online Agents system report

2.195.12.184.101#951146

Fixed an issue where Bills couldn't be synced to Xero

2.195.12.184.101#950185

Fixed an issue with canned text and view access control based on team membership

2.195.12.184.101#950137

Fixed tickets defaulting to expired contracts when using "Auto select the Contract on a Ticket based on billing description"

2.195.12.184.101#948631

Fixed an issue stopping notifications from going out on Sales Order events

2.195.12.184.101#936955

Fixed an issue with adding notes to Recurring Invoices

2.195.12.184.101#934594

Fixed an issue where PDFs were unable to be appended and prepended to Quote PDFs

2.195.12.184.101#922019

Fixed an issue with some tables not showing the next and back buttons between 6 and 10 rows in some cases

2.195.12.184.101#898935

Fixed an issue where signature fields on Actions wouldn't apply to signature fields on Tickets

2.195.12.184.101#831889

Fixed an issue with attachment upload error messages not being translated

2.196.12.184.101#957898

Fixed an issue with pulling UAT role changes into production

2.196.12.184.101#956794

Fix regional runbook decimal separator issue

2.196.12.184.93#956779

Fixed the Add to Project button on Sales Orders not working when "Projects to show when linking Sales Order lines" is set to "Show the Projects created on the Sales Order"

2.196.12.184.101#956742

Fixed issue with loading the "Teams to assign to" in chat config

2.196.12.184.92#956539

Fixed an issue with Reserved instance lines of Consumption Data from CSP failing to create in some cases

2.196.12.184.101#956000

Fixed an issue with start and target date fields when enabling timezone input

2.196.12.184.101#955500

Resolved an issue when changing the Ticket Type of a Ticket can cause the Department of a Ticket to update when the Team does not update when the new Team is not accessible by the Agent

2.196.12.184.101#954857

Fixed an issue with appointment recreation and agent permissions causing an API error when reassigning tickets

2.196.12.184.101#954673

Updating a Customer name will no longer update the Invoice Customer Name if the Invoice is Posted and the setting to stop editing of Posted invoices is enabled.

2.196.12.184.101#954156

Added _isexternalrequest JSON property to Custom Tables to allow updating from third-party applications

2.196.12.184.101#949064

Fixed an issue with query builder charge rate field on the actions table not displaying all charge rates correctly in some cases

2.196.12.184.101#949026

Fixed an issue where $-CUSTOMERSIGNATURE variable wouldn't populate on PDFs sent to Users when using Report Service

2.196.12.184.101#936068

Fixed an issue where QuickBooks Online income and expense accounts on Item Group defaults wouldn't apply to Items

2.196.12.184.101#935526

Adjusted sidebar visibility threshold for some Customers

2.196.12.184.101#921969

Customer specific logging

2.196.12.184.101#781015

Resolved an issue with Ticket level $ variables failing to populate on Charge Type/Rate Invoice lines

2.196.22.184.101#960601

Fixed issue with setting a reporting period on composite report schedules

2.196.22.184.101#959594

Resolved an issue with the default Avalara Tenant being used on Invoices and Quotes instead of the Customer specific Tenant

2.196.22.184.101#959499

Fixed an issue with clearing percentage markup/gross margin when editing items

2.196.22.184.101#950107

Minor backend improvement to the processing of Quoter webhooks

2.196.32.184.101#963125

Fix for a Protobuf serializer deadlock error when loading Control under high load

Performance

2.196.62.184.101#964986

Fixed a rare issue with saving ticket types

2.196.212.184.111#968019

Fixed an issue with the followers field not being enforced as mandatory on the self-service portal

2.196.212.184.111#967723

The setting relating to showing Travel and Mileage in the review lists will be defaulted to be enabled if it has not been set manually previously.

2.196.212.184.111#967274

Fixed issue with using custom integration single selects in rules and with the display of date fields with timezones

2.196.212.184.111#965827

Fixed an issue loading the Tickets endpoint in the Swagger API documentation

2.196.212.184.111#965505

Fixed invoiced date not updating on expenses

2.196.212.184.111#965462

Fixed an issue with read-only asset fields showing as editable in the UI but the value not saving

2.196.212.184.111#964979

Fixed an issue where non-workflow ticket automations could advance the workflow step.

2.196.212.184.111#964866

Fixed an issue with asset field restrictions

2.196.212.184.111#964816

Fixed an issue with not being able to clear allowed customers on article drafts

2.196.212.184.111#964735

Fixed a rare issue which could occur when viewing Tickets

2.196.212.184.111#964694

Fixed a rare issue with adding a signature to a ticket

2.196.212.184.111#963835

Fixed an issue with actions on the portal using incorrect field values

2.196.212.184.111#963299

Fixed the "Home Mobile Number" mapping option on Webhooks wrongly displaying as "Work Mobile Number"

2.196.212.184.111#962273

Fixed a memory issue with Google Workspace device sync

Performance

2.196.212.184.111#960483

Fixed an issue where the 'Don't ask again' option could show up under the 2FA code entry if wrong code is entered, even if the setting is hidden.

2.196.212.184.111#960401

Minor backend changes to the Slack integration

2.196.212.184.111#959638

Fixed an issue with migrating tickets with attachments from Zendesk

2.196.212.184.111#955152

Fixed an issue with the scheduled appointment status scan on SQL servers with a non-uk decimal separator.

2.196.212.184.111#923498

Fixed a very minor issue with creating an Azure mailbox webhook subscription

2.196.212.184.111#695911

Fixed an issue where attempting to use nested values on user-defined runbook variables would return the full root object

2.198.12.196.222.184.111#967739

Fixed an issue generating metadata for ADFS implementations

2.198.12.196.232.184.111#971003

Modified Item cost and price auto-generation to only calculate markup when changing price or cost

2.198.12.196.272.184.112#971866

Removed an additional licence location check that is related to moving devices

2.198.12.196.412.184.121#977038

Fixed an issue matching users to licences in the Azure AD import

2.198.12.196.412.184.121#976244

Fixed an issue where $-QUOTESIGNATURE variable wouldn't populate on PDFs

2.198.12.196.412.184.121#975236

Customer specific logging

2.198.12.196.412.184.121#972694

Fixed duplicate invoice records appearing in the portal when the user has Top Level access

2.198.12.196.412.184.121#972342

Fixed and issue with issuing items on tickets

2.198.12.196.412.184.121#972291

Fixed an issue with not being able to set the user when serialising assets

2.198.12.196.412.184.124#972016

Ticket type default details are no longer loaded unless they contain visible characters.

2.198.12.196.412.184.121#971058

Fixed an issue where returning an asset to it's original stock location could add it back in to stock, even if that site is no longer a stock location.

2.198.12.196.412.184.121#970340

Minor update to the Halo Microsoft Teams bot

2.198.12.196.412.184.121#969917

A warning has been added to the Giacom API to make it clear that the V2 API is not ready for use in production

2.198.12.196.422.184.121#978963

Updating the User property "azure_last_login_date" will no longer trigger a "User Updated" event

2.198.12.196.422.184.121#978922

Fixed a rare issue where a notification may be unable to load

2.198.12.196.422.184.121#978823

Resolved an issue with loading Tickets or Ticket Types resulting in a 500 response code

2.198.12.196.422.184.121#977721

Fixed a rare issue where you couldn't create a mailbox credential due to the instance not loading

2.198.22.196.432.184.121#980717

Fixed an error when importing Datto devices with user matching enabled

2.198.32.196.512.184.131#984061

Fixed an issue where Assets would erroneously link to existing Contracts

2.198.32.196.512.184.131#980257

Bug fix — something was broken and now works
2.198.32.196.512.184.131#976970

Fixed an issue using the cache in the Halo DB integrator

2.198.52.196.552.184.125#975810

Fixed issues with migrating dynamic field visibility

2.200.32.196.562.184.124#992152

Fixed a time zone issue with the config push/pull cut off date.

2.200.32.196.562.184.124#980870

Fixed an issue with linking assets via the Lansweeper integration

2.200.12.196.712.184.131#820028

2.184

Improvement — an existing feature extended, adjusted or polishedVarious enhancements to the Halo Supplier API integrationIntegrations & sync·Halo Integrator2.184.1#690415

Bug fix — something was broken and now worksResolved two issues with importing ShiftsTimesheets & shifts2.184.1#822142

Bug fix — something was broken and now worksFixed an issue with Chat Wait messages sometimes sending when they shouldn'tChat2.184.1#818042

Improvement — an existing feature extended, adjusted or polishedMultiple changes to email threading functionalityEmail processing2.184.1#813090

New feature — a capability that did not exist beforeAdded separate Agent/Role permission for merging ticketsTickets·Permissions & access2.184.1#811970

New feature — a capability that did not exist beforeAdded the ability to display a timer showing how long it has been since the End-User's last message on an Agent Live ChatChat2.184.1#810967

Improvement — an existing feature extended, adjusted or polishedAdded additional authentication options to the Microsoft Entra ID, Intune and Office 365 Mail integrationsIntegrations & sync·Microsoft Entra·Intune·Microsoft 365Needs configuration2.184.1#809815

Improvement — an existing feature extended, adjusted or polishedAdded 'Time to Target' to ticket Column Profiles SLAs & targets2.184.1#808402

New feature — a capability that did not exist beforeNew option to display previous actions in a table on the new action formTicketsNeeds configuration2.184.1#808384

New feature — a capability that did not exist beforeAdded new API properties for modifying asset relationshipsAssets & CMDB2.184.1#807683

New feature — a capability that did not exist beforeAdded ability to audit the usage of custom buttonsConfiguration management2.184.1#805642

Improvement — an existing feature extended, adjusted or polishedAdded a sitting to restrict non administrators from bulk changing the Site/User of TicketsTickets·Permissions & accessNeeds configuration2.184.1#802966

New feature — a capability that did not exist beforeAdded Customer AreasUsers & customers2.184.1#800804

Improvement — an existing feature extended, adjusted or polishedEnhancement to closure confirmation for Project ticketsProjects·Tickets2.184.1#797291

Improvement — an existing feature extended, adjusted or polishedAdded a new setting so that the Halo 'Remember Me' checkbox can be used during the Azure Single Sign-On flowAuthentication & SSO·AzureNeeds configuration2.184.1#796305

Improvement — an existing feature extended, adjusted or polishedAdded an option to show any Additional Agents Names in the Additional Agents column in Ticket listsTicketsNeeds configuration2.184.1#793553

Improvement — an existing feature extended, adjusted or polishedAdded pagination to the /Action endpointTickets2.184.1#793214

New feature — a capability that did not exist beforeAdded the ability to configure ticket area restrictions based on agent roleTickets·Permissions & accessNeeds configuration2.184.1#776815

Improvement — an existing feature extended, adjusted or polishedAdded a global setting to customise outgoing email subject lengthNotifications·Email processingNeeds configuration2.184.1#767195

Improvement — an existing feature extended, adjusted or polishedAdded a new setting to show category, manufacturer, and attribute filters when searching for products in the Etilize catalogStock & inventory·EtilizeNeeds configuration2.184.1#762614

New feature — a capability that did not exist beforeAdded the ability to translate language packs using Azure AI TranslatorLocalisation·AI features·Azure2.184.1#756539

New feature — a capability that did not exist beforeAdded Object Mapping Profiles at runbook levelWorkflows & automation·Integrations & sync2.184.1#751701

New feature — a capability that did not exist beforeAdded the ability to log feedback midway through a chat flowChat2.184.1#748937

New feature — a capability that did not exist beforeAdded the Forethought AI integrationAI features·Integrations & sync·Forethought2.184.1#740063

Improvement — an existing feature extended, adjusted or polishedShowing of FAQ List tiles and filtering of FAQ lists is now possible on the Self Service Portal search screenKnowledge base2.184.1#735821

Improvement — an existing feature extended, adjusted or polishedAdded the ability to track who made changes to assets using IDs instead of namesAssets & CMDB·Configuration management2.184.1#727835

New feature — a capability that did not exist beforeAdded an 'All Articles' button to Agent Knowledge Base to list all Articles the Agent has access toKnowledge base2.184.1#723573

New feature — a capability that did not exist beforeAdded OAuth 2.0 Authentication method to the Pax8 IntegrationIntegrations & sync·Pax82.184.1#720048

New feature — a capability that did not exist beforeAdded the option to turn a Statement of Work into a series of child Tickets using AIProjects·AI features2.184.1#684741

New feature — a capability that did not exist beforeAdded the ability to make custom integration API calls via the HaloDBLookupServiceIntegrations & sync·Custom fields2.184.1#674090

New feature — a capability that did not exist beforeAdded the ability to restrict statuses that can be selected at a given workflow stepWorkflows & automation2.184.1#667761

Improvement — an existing feature extended, adjusted or polishedAdded a setting to allow only admins to update Purchase Order line values after line items are receivedSales & purchasing·Permissions & accessNeeds configuration2.184.1#642910

Improvement — an existing feature extended, adjusted or polishedDrag and drop can now be used to re-order Quote and Sales Order line ItemsQuotes & opportunities·Sales & purchasing2.184.1#628357

Internal or maintenance work with no directly usable changePerformance improvements for instances with a large agent countAgents & teamsPerformance2.184.1#608544

New feature — a capability that did not exist beforeAdded option to link Purchase Orders to linked Projects when created from Sales Order lines For more information on this check out: https://usehalo.com/halopsa/guides/2461/ Sales & purchasing·Projects2.184.1#578620

Improvement — an existing feature extended, adjusted or polishedSplit 'Azure Tenants' option on Entities to Import in Microsoft CSP into tenants and licensesIntegrations & sync·Microsoft CSP2.184.1#528425

Improvement — an existing feature extended, adjusted or polishedInvoice consignment description is now available on Item groups and globally in Item settingsBilling & invoicing·Stock & inventory2.184.1#496865

New feature — a capability that did not exist beforeAdded Stripe Processing FeeBilling & invoicing·Stripe2.184.1#417209

Improvement — an existing feature extended, adjusted or polishedThe setting "Ticket details title and workflow display" can now be set to "Display above the tabsheet only on large displays"Tickets·User interfaceNeeds configuration2.184.3#824008

New feature — a capability that did not exist beforeAgents can now be awarded a trophy which shows next to their nameAgents & teams·User interface2.186.12.184.21#831583

Bug fix — something was broken and now worksFixed a very rare issue with Incoming Email matchingEmail processing2.184.21#828337

Improvement — an existing feature extended, adjusted or polishedAgent Roles added via Microsoft Entra site mappings will now have is_integration set to trueAgents & teams·Microsoft Entra2.184.21#783772

Improvement — an existing feature extended, adjusted or polishedMinor improvements to the Salesforce integrationIntegrations & sync·Salesforce2.186.22.184.31#812991

Bug fix — something was broken and now worksFixed a few issues with the Dynamics 365 CRM integrationIntegrations & sync·Dynamics Business Central2.186.22.184.41#822219

New feature — a capability that did not exist beforeAdded the option to determine restrictions on sensitive tickets for agentsTickets·Permissions & access2.186.12.184.91#676380

Bug fix — something was broken and now worksFixed an issue with service category title colour not changing if there was a background applied to itService catalogue·User interface2.188.12.184.61#838812

Bug fix — something was broken and now worksFixed some issues with the new HubSpot quote/deal importsIntegrations & sync·Quotes & opportunities·HubSpot2.188.12.184.61#836666

Bug fix — something was broken and now worksFixed an issue setting teamid when assigning a ticket using a templateTickets·Agents & teams2.188.42.184.61#897675

Bug fix — something was broken and now worksFixed some issues with the MYOB integrationIntegrations & sync·MYOB2.198.32.196.512.184.131#976970

Improvement — an existing feature extended, adjusted or polished
2.184.1#690415

Bug fix — something was broken and now works
2.184.1#822142

Bug fix — something was broken and now works
2.184.1#818042

Improvement — an existing feature extended, adjusted or polished
2.184.1#813090

New feature — a capability that did not exist before
2.184.1#811970

New feature — a capability that did not exist before
2.184.1#810967

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#809815

Improvement — an existing feature extended, adjusted or polished
2.184.1#808402

New feature — a capability that did not exist before
Needs configuration
2.184.1#808384

New feature — a capability that did not exist before
2.184.1#807683

New feature — a capability that did not exist before
2.184.1#805642

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#802966

New feature — a capability that did not exist before
2.184.1#800804

Improvement — an existing feature extended, adjusted or polished
2.184.1#797291

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#796305

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#793553

Improvement — an existing feature extended, adjusted or polished
2.184.1#793214

New feature — a capability that did not exist before
Needs configuration
2.184.1#776815

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#767195

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#762614

New feature — a capability that did not exist before
2.184.1#756539

New feature — a capability that did not exist before
2.184.1#751701

New feature — a capability that did not exist before
2.184.1#748937

New feature — a capability that did not exist before
2.184.1#740063

Improvement — an existing feature extended, adjusted or polished
2.184.1#735821

Improvement — an existing feature extended, adjusted or polished
2.184.1#727835

New feature — a capability that did not exist before
2.184.1#723573

New feature — a capability that did not exist before
2.184.1#720048

New feature — a capability that did not exist before
2.184.1#684741

New feature — a capability that did not exist before
2.184.1#674090

New feature — a capability that did not exist before
2.184.1#667761

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.1#642910

Improvement — an existing feature extended, adjusted or polished
2.184.1#628357

Internal or maintenance work with no directly usable change
Performance
2.184.1#608544

New feature — a capability that did not exist before
2.184.1#578620

Improvement — an existing feature extended, adjusted or polished
2.184.1#528425

Improvement — an existing feature extended, adjusted or polished
2.184.1#496865

New feature — a capability that did not exist before
2.184.1#417209

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.184.3#824008

New feature — a capability that did not exist before
2.186.12.184.21#831583

Bug fix — something was broken and now works
2.184.21#828337

Improvement — an existing feature extended, adjusted or polished
2.184.21#783772

Improvement — an existing feature extended, adjusted or polished
2.186.22.184.31#812991

Bug fix — something was broken and now works
2.186.22.184.41#822219

New feature — a capability that did not exist before
2.186.12.184.91#676380

Bug fix — something was broken and now works
2.188.12.184.61#838812

Bug fix — something was broken and now works
2.188.12.184.61#836666

Bug fix — something was broken and now works
2.188.42.184.61#897675

Bug fix — something was broken and now works
2.198.32.196.512.184.131#976970