Version 2.179 — Halo Release Notes

Fixed an issue with JSON being incorrectly escaped when using runbooks

2.179.22.174.62#799403

Fixed an issue logging tickets

2.179.1#799085

Language pack improvement

2.179.12.174.71#798280

Fixed minor spelling mistakes

2.179.1#798265

Fixed a 404 error after adding a Stripe payment method

2.179.1#798173

Fixed an issue with closure email reminders when 'Never send email to this user' is enabled

2.179.1#798027

Fixed an issue with assets when merging users

2.179.12.174.71#797965

Fixed other Purchase Orders not showing on the linked Sales Order line after a different linked Purchase Order has been deleted

2.179.1#797887

Fixed the ordering of some settings in Configuration > Sales Orders to better highlight dependencies

2.179.1#797770

Fixed issues with displaying purchase order custom fields in the purchase order side menu details

2.179.1#797078

Fixed a minor issue with Exact online logging

2.179.12.174.71#797074

Fixed an issue with making sites/users inactive

2.179.12.174.71#797040

Fixed an issue with some Sage Intacct fields not being inherited from Recurring invoices onto invoices in some cases

2.179.12.174.71#796906

Removed a duplicate field from the NinjaOne configuration page

2.179.12.174.71#796542

Fixed an issue with bulk emails

2.179.1#796423

Fixed an issue with sending emails to subscribers via a service

2.179.12.174.71#796410

Fixed the Workflow field on Ticket Rules not being cleared when the workflow is deleted

2.179.12.174.71#796312

Fixed the "Deactivate Users in Halo when they are not found in Azure" checkbox sometimes missing from the Entra configuration page

2.179.1#796261

Fixed an issue in certain cases with 'Agent Ticket Details Read Access' at ticket type field level having no default

2.179.12.174.71#796225

The License/Subscription variables will now be shown on the setup screen for Automated Tickets

2.179.1#796214

Fixed an issue with the variable $-AIGENERATEDSUMMARY

2.179.12.174.71#796120

Fixed an issue with ticket deleting making invoice pdf generation inaccessible in some cases

2.179.12.174.71#796104

Audit records will now be added for Custom Table field changes for Users/Sites/Devices

2.179.1#796100

Resolved an issue with the User Approver Hint failing to save

2.179.1#796079

The Project Parent ID column will now only show on Sales Orders when the Sales Order configuration is enabled to create a Project Parent for Sales Order Project lines.

2.179.1#796071

Fixed an issue with Auvik site mappings

2.179.1#796061

Fixed an issue with Meraki Webhooks logging

2.179.12.174.71#796047

Resolved an issue with Cancelled Pax8 licenses having the name change to "cancelled"

2.179.1#796032

Fixed an issue where services with many linked assets would not load and timeout

Performance

2.179.1#795989

The Agent ID of the Agent that made the changes to push a webhook will now be included for webhook responses.

2.179.1#795630

Fixed a minor UI issue with large usernames and emails on the side menu

2.179.12.174.71#795566

Resolved an issue with incorrect agents showing under a rare condition related to the Co-Managed Agent setting

2.179.1#795487

Fixed an issue with the column profile setting 'Include Children' when used on a dashboard

2.179.12.174.71#795457

Minor language pack improvements

2.179.12.174.71#795414

A section related to API Rate Limits has been added to the API Documentation

2.179.1#795326

Fixed an issue with a migration tool

2.179.12.174.71#795323

Improved invoice deletion auditing to distinguish between bills, credit notes and invoices in the audit table

2.179.12.174.71#795047

Fixed a visual issue with long usernames overflowing kanban cards

2.179.12.174.71#794879

Removed some validation on incoming emails in the Sales Mailbox integration

2.179.12.174.71#794861

Fixed the Date Created and Date Started fields on Mail Campaigns not being displayed in local time

2.179.12.174.71#794750

Fixed an issue where the agent image override was visible when using the 'who' override on the portal

2.179.1#794730

Fixed an issue with inconsistent results from the Meraki UI imports

2.179.12.174.71#794677

Fixed an issue where 'Create Quotation in Quoter' actions would error when recalculating billing

2.179.1#794603

Fixed a rare issue where parent tickets could not be closed

2.179.12.174.71#794572

Fixed changes to custom fields sometimes not saving when a ticket rule applies a template without a ticket type set on it

2.179.12.174.71#794488

The Ticket endpoint will now return an unauthorized error instead of a Not Found error when a Ticket exists but permission to access the Ticket are not correct

Breaking change

2.179.1#794358

Query improvements for field restrictions

Performance

2.179.1#794261

Fixed an issue where assets from the AWS integration not deactivating in Halo when they no longer exist in AWS

2.179.12.174.71#794165

Fixed being unable to remove Custom Functions from Virtual Agent chat flow steps

2.179.12.174.71#794136

Improved performance when adding Actions to child Tickets en masse

Performance

2.179.1#794110

A variable has been added that can be used to populate the Customer's Xero ID on a Custom Button - $ XEROID

2.179.12.174.71#793800

Resolved a minor issue with creating purchase orders with Ingram Micro reseller enabled

2.179.12.174.71#793613

Fixed an error when loading assets when the N-Able N-Central integration is enabled but no N-Central account exists

2.179.12.174.71#793412

Fixed a display issue with the service cost range on the portal

2.179.12.174.71#793318

Fixed an issue with the ITIL ticket type not changing correctly when applying a template

2.179.12.174.71#793289

Resolved an issue with slow loading custom lists for Users and Sites

Performance

2.179.12.174.71#793279

Fixed ticket templates remaining linked to deleted budget types

2.179.12.174.71#793228

Fixed an issue with PandaDoc document uploads for hosted customers

2.179.12.174.71#793212

Improved the checks for stock handling to prevent invalid stock bin issues

2.179.12.174.71#793195

Fixed a minor issue with creating a calendar entry on the action screen

2.179.12.174.71#792997

Fixed $-AREA and $-USERNAME not using the Opportunity contact fields when used within ticket custom fields

2.179.1#792727

Fixed an issue with marking top level accounts as active/inactive

2.179.12.174.71#792556

Fix user deactivation in CSP and EntraID when using multiple azure connections with a non-consistent user deactivation setting.

2.179.1#792525

Improved error logging around device creation automations

2.179.12.174.71#792465

Optimised Caller ID matching on call screen when the numeric phone number storage setting is in use

Performance

2.179.12.174.71#792444

Fixed a minor display issue with items

2.179.12.174.71#792166

Fixed some reporting period options missing from dashboards on the end-user portal

2.179.12.174.71#791841

Fixed an issue with runbook arrays of non-object types failing to have values when iterating

2.179.12.174.71#791414

Added a setting to Virtual Agent chat steps to redirect the chat flow to a specified step if there is an error with the AI service being used

Needs configuration

2.179.1#791412

Fixed a small visual issue with overflowing text in custom integration runbooks

2.179.12.174.71#790664

Language pack improvement

2.179.12.174.71#790581

Minor auditing improvement

2.179.12.174.71#790020

Fixed a minor issue with syncing sales orders to Avalara

2.179.1#789880

Fixed an issue with variable search returning incorrect information when selected type is "all"

2.179.12.174.71#788977

Fixed a minor issue with product group accounts code mappings when using multiple QuickBooks Online tenants

2.179.12.174.71#788602

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.179.1#788277

Fixed an issue with unassigning users from assets via the Snipe-IT integration

2.179.12.174.71#788144

Improvement to error messages in the Auvik Integration

2.179.1#787668

Added a setting in Configuration>Sales Orders to determine the default value for "Use this address for Purchase Orders"

Needs configuration

2.179.1#786282

Fixed a minor issue with Tech Data (Europe) catalog pricing

2.179.1#784400

The 'Link to Ticket' button on KBs can now be used when creating a new Ticket

2.179.1#784376

Resolved an issue with Azure Consumption and Reserved Instance Data failing to be imported correctly

2.179.1#784297

Fixed an issue with uploading ticket attachments when using "Allowed file extensions"

2.179.12.174.71#784082

Performance improvements to Sales Orders lists

Performance

2.179.1#783212

Added the ability to override the default currency symbol on dashboard money widgets and remove the trailing zeroes

2.179.1#782342

Add a setting to select how the chat wait time variable ($-waittime) is calculated

Needs configuration

2.179.1#782314

Fix a rare issue where custom field variables would sometimes not populate for agent-only custom fields in actions done via automations.

2.179.12.174.71#781144

Added 'Entities to Sync' option to Datto Commerce

Needs configuration

2.179.1#779988

Added the Date of Birth field as an available field for User column profiles

2.179.12.174.71#778070

Fixed an issue with invoice line price rounding for the MYOB integration

2.179.12.174.71#777622

Fixed a minor UI issue on the custom integration method list page

2.179.12.174.71#777131

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.179.1#776158

Added a new database column that stores live chat messages in plain text

2.179.1#776015

Fixed an issue with editing ToDo list groups on ticket templates

2.179.12.174.71#774001

Fixed an issue with pro-rata on new lines on recurring invoices not working as intended in all cases.

2.179.12.174.71#770509

A setting has been added to the "Self Service" configuration under each Client so that SSO can be enforced and the standard Halo login will fail and redirect to SSO automatically.

Needs configuration

2.179.1#768893

New feature — a capability that did not exist before
2.179.1#768380

Added a new setting in Billing > General Settings to display the currency specified for the Quotes/Orders/Invoices by default, instead of using the global currency default

Needs configuration

2.179.1#763890

Customers can now view when their Support Package expires in the Halo Service Desk Self Service Portal Settings menu

2.179.1#760298

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.179.1#758073

New feature — a capability that did not exist before
Needs configuration
2.179.1#754152

Pricing information can now be set for imported ALSO subscriptions

2.179.1#737676

Added Dynamic Field Value Visibility for Category fields

2.179.1#671859

Fixed the client list appearing blank after viewing a contract

2.179.1#627181

Improvement — an existing feature extended, adjusted or polished
2.179.1#594938

Fixed an issue where some System Fields wouldn't display Dynamic Value Visibility values correctly

2.179.2#801968

Fixed issues with view access control

2.179.2#801679

Fixed an issue with the 'Link to Ticket' article button not appearing in certain cases

2.179.2#800839

Fixed an issue with the AI Report Analysis

2.179.2#800787

Fixed an issue with unmerging Tickets with children and child counts not updating correctly

2.179.2#800772

Fixed a UI issue with to-do lists on ticket templates

2.179.2#800753

Fixed an issue with upgrading to 2.179.1

2.179.2#799129

2.179

Improvement — an existing feature extended, adjusted or polishedAdded the option to use event management for processing Zabbix webhooksIntegrations & sync·Workflows & automation·ZabbixNeeds configuration2.179.1#788277

Improvement — an existing feature extended, adjusted or polishedAdded the option to use the Microsoft Graph API for listing customers in the Microsoft CSP integrationIntegrations & sync·Microsoft CSPNeeds configuration2.179.1#776158

New feature — a capability that did not exist beforeAdded AI Report Analysis to the Reporting SuiteAI features·Dashboards & reporting2.179.1#768380

Improvement — an existing feature extended, adjusted or polishedAdded options to determine what to do with Child Tickets when merging a Parent Ticket into another TicketTicketsNeeds configuration2.179.1#758073

New feature — a capability that did not exist beforeAdded Trigger type of 'SLA breach' for notifications and a setting to configure the status of a ticket after the SLA has been breachedNotifications·SLAs & targetsNeeds configuration2.179.1#754152

Improvement — an existing feature extended, adjusted or polishedMigrated column profile, list, filter, and canned text access to access controlPermissions & access2.179.1#594938

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.179.1#788277

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.179.1#776158

New feature — a capability that did not exist before
2.179.1#768380

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.179.1#758073

New feature — a capability that did not exist before
Needs configuration
2.179.1#754152

Improvement — an existing feature extended, adjusted or polished
2.179.1#594938