Version 2.178 — Halo Release Notes

New feature — a capability that did not exist before
2.178.1#752035

Improvement — an existing feature extended, adjusted or polished
2.178.1#749587

New feature — a capability that did not exist before
2.178.1#737414

New feature — a capability that did not exist before
Needs configuration
2.178.1#703638

Fixed an issue with upgrading to 2.174 causing SOs to be inaccessible without additional editing

2.178.12.174.52#793622

Fixed an issue with ticket time rounding

2.178.52.174.63#800589

Fixed an issue with setting lookup custom fields with certain data load types

2.178.52.174.63#798144

Fixed an issue with editing custom email variables

2.178.1#792559

Fixed an issue with bulk checkbox select dropdown

2.178.1#792544

Ticket Tab Layout Language Pack Update

2.178.12.174.61#792541

fixed an issue with mapping the last sync date for assets imported from Google Workspace

2.178.12.174.61#792378

Fixed issue with manager approvals not working correctly when no manager found

2.178.12.174.61#792100

Fixed an issue where all EntraID tenants carry out user deactivation during an Integrator sync, when not all tenants have user deactivation enabled

2.178.12.174.61#791928

Email update truncation fixes

2.178.12.174.63#791500

Fixed an issue with converting site and user phone numbers when enabling numeric phone number searching

2.178.12.174.61#791364

Fixed an error when saving actions from the end-user portal when the user doesn't have access to the Ticket Type

2.178.12.174.61#791103

Fixed an issue with editing the configuration for the additional fields tab

2.178.12.174.61#791080

Fixed an issue with custom translations not exporting to CSV correctly

2.178.12.174.61#790589

Fixed an error when importing appointments on the integrator

2.178.12.174.61#790036

Resolved an issue with the filter in the Invoice list main view incorrectly including Invoices from the next day

2.178.1#789992

ACSS payments can now be made using the Stripe Integration

2.178.1#789974

Resolved an issue with the Date/Time that is logged for Quickbooks Online payment webhooks

2.178.1#789970

Fixed issue with multi-select fields reloading incorrectly

2.178.12.174.61#789837

Fixed a visibility issue with the approval delegation settings tab in the user self service portal

2.178.12.174.61#789829

Fixed the timer starting for new actions despite the timer being disabled at action level

2.178.12.174.61#789727

Resolved an issue with using the Next Activity Date as a filter on a Ticket list when using Follow Up Date as well as appointment Start Date

2.178.1#789709

The Start and End Dates for License will now be audited and added to the License Change list

2.178.1#789681

Resolved an issue with orphaned or incorrectly formatted Notification Condition records causing an error to be thrown

2.178.1#789679

Resolved an error that was given when a POST is made to the actions endpoint using returnall=true as a URL parameter

2.178.1#789678

Removed extra data from the Fieldinfo response when a User account is using a form with a Custom Field

2.178.1#789676

The body of a POST to the actions endpoint can now use "_novalidate":true to bypass mandatory custom fields as well as workflow action restrictions

2.178.1#789672

Fixed an issue with Mail Campaign emails scheduled > 10 days in advance not sending

2.178.12.174.61#789628

Fixed invoice payment dates sometimes displaying incorrectly in certain timezones

2.178.12.174.61#789333

Fixed an issue with response action

2.178.12.174.61#789273

Resolved an issue with importing Warranty Data from NinjaOne

2.178.1#789152

An option has been added to Item Groups to exclude the Items within the Group from syncing with 3rd Party Integrations automatically

Needs configuration

2.178.1#789137

Customer restrictions will now function when using Custom Fields on Anonymous actions via the Self-Service Portal

2.178.1#789111

When exporting Products from Halo to Quickbooks Online the default Inventory Account set in the Halo integration will be used if the Item does not have an Inventory Account set

2.178.12.174.61#789067

A warning will now be displayed when the PDF Template HTML Editor is disabled due to dangerous content being detected

2.178.12.174.61#788993

Language pack improvement

2.178.12.174.61#788548

Fixed a display issue when generating Ticket PDFs via actions

2.178.12.174.61#788311

Fixed an issue with using round robin when processing incoming mail via the DB integrator

2.178.12.174.61#788291

Fixed an issue with displaying emojis

2.178.12.174.61#788282

A setting has been added to the Purchase Order Configuration to control if the "Create PDF" button should show on a Purchase Order that is awaiting approval. Additionally, the Stock option is also hidden when Approval is required.

Needs configuration

2.178.1#788243

$ USEREMAILADDRESS2 and $ USEREMAILADDRESS2 can now be used in action default To/CC

2.178.1#788241

Fixed an issue with do not sync address for N-central not working on manual imports as intended

2.178.12.174.61#788111

Fixed an issue with Invoice Payments

2.178.12.174.61#787934

Spelling fix

2.178.12.174.61#787866

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#787861

Added Address Type to the lookup codes page

2.178.1#787822

Improved Exact online error handling and prevented some minor issues where Exact would

2.178.12.174.61#787703

Language Pack improvements

2.178.1#787693

A setting has been added to the Autotask Migration configuration so that any emails that are processed by Halo will be checked for an Autotask Number (format T12345678.1234) and matched to an imported Ticket

Needs configuration

2.178.1#787612

Improved performance of the Google Workspace asset import

Performance

2.178.12.174.61#787595

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#787484

Resolved an issue with Meraki Alerts failing to correctly match Halo Devices when using the matching option "Device Serial Number (Meraki) to Asset ID (Halo)"

2.178.12.174.61#787475

Fixed an issue when creating new prospects with an existing site

2.178.12.174.61#787473

Improvement — an existing feature extended, adjusted or polished
2.178.12.174.61#787461

Fixed an issue when editing appointments created from contract schedules

2.178.12.174.61#787330

Fixed a visual issue with the field "Default Contract for new Tickets"

2.178.12.174.61#787198

Minor language pack improvement

2.178.12.174.61#787066

Resolved an issue with Purchase Order tax incorrectly calculated by making rounding changes at unit level instead of line level

2.178.12.174.61#787050

Added settings to set the category fields of a Ticket linked to a chat when the chat is marked as auto abandoned

Needs configuration

2.178.1#786948

Fixed an issue with invoice quantity displaying an icon in error

2.178.1#786788

Fixed issue with users imported using deltas from Entra ID being deactivated incorrectly

2.178.12.174.61#786759

Fixed ticket templates remaining linked to deleted child templates

2.178.12.174.61#786745

Fixed an issue with some fields not displaying when using the $-CHILDTICKETSTABLE variable

2.178.12.174.61#786566

Fixed category dropdowns not grouping correctly when using category translations

2.178.12.174.61#786562

Minor language pack improvement

2.178.12.174.61#786305

Fixed an issue where the Agent default Asset list wouldn't override the global default

2.178.12.174.61#786302

Co-Managed Agents will no longer be included in the default Access Control *All Agents* option

Breaking change

2.178.1#786298

A new setting has been added to Configuration > Quotes > User Approval Settings to enforce a minimum size for Signature for User Approval

Needs configuration

2.178.1#786284

Tracking and Carrier data will now be saved to the Purchase Order lines when it is added to Ingram Orders. The data is stored in the database but not currently exposed directly in the UI

2.178.1#786260

Fixed a minor issue syncing PO's to Ingram Micro Reseller

2.178.12.174.61#786217

Fixed an issue where Milestones wouldn't be added to Ticket templates when using the 'Save as a new Template' action

2.178.12.174.61#786110

Fixed an issue where Okta groups with special characters could prevent importing

2.178.12.174.61#786097

Improved the setting label for agent collision detection

2.178.12.174.61#786064

Updating the "Deliver to User" checkbox will reset the Purchase Order address accordingly

2.178.1#785946

Resolved an issue where non-admin agents could not view Bills that have no client associated. Also added Supplier Name to the Bill list

2.178.1#785932

Fixed an issue where Item Tax names would appear in group rows on Quotes

2.178.12.174.61#785923

Improved the Knowledge Base article links in config in preparation for them being made available

2.178.12.174.61#785906

The Thousand Separator can now be set to blank/whitespace character in Advanced configuration

Needs configuration

2.178.1#785886

Improved file upload oversize error

2.178.1#785802

Fixed an issue with approval processes sending to only one manager with 'The Head of the Users Default Department' approval type

2.178.12.174.61#785786

Fixed an issue with using SQL single select custom fields to determine approvers

2.178.12.174.61#785784

Fixed an issue with $-customersignature

2.178.1#785602

Added $-ASSETTAG variable to Invoice Lines

2.178.12.174.61#785184

Removed duplicate ExternalLink records for MYOB items

2.178.1#784873

Fixed a minor issue with "Don't use agreement hours" on billing plan combinations

2.178.12.174.61#784803

Billing and Subscription Terms will now be imported for Ingram/Cloud Blue subscriptions. The format will follow the Microsoft notation e.g. P1Y/P1M

2.178.1#784794

Fixed an issue with To-Do menu defaulting to 'Appointment' instead of 'Task'

2.178.1#784700

The agent permission "Can Create SQL Data Sources" now also applies to custom SQL select field

2.178.1#784647

Fixed an issue with setting dynamic lookups from a lookup mapping using an ID value

2.178.12.174.61#784577

Fixed an issue with $-TAXBREAKDOWN

2.178.12.174.61#784557

Fixed a minor issue with tax description on invoice PDFs

2.178.12.174.61#784523

Fixed payment webhooks from QuickBooks Online failing to find a customer when using sub-customer mappings

2.178.12.174.61#784484

Fixed an error when creating AI Suggestions when "The following field(s) must match" is not set

2.178.12.174.61#784322

Fixed issue with loading the users of an asset

2.178.12.174.61#784294

Improvement — an existing feature extended, adjusted or polished
2.178.1#784274

Fixed an issue with approvals on the portal that use system fields

2.178.12.174.61#784254

Made several performance and other fixes to Widgets to prevent slowness

Performance

2.178.12.174.61#784209

When bills are created the Xero Tenant will now be set from the Supplier if not manually set

2.178.1#784023

Added a setting to determine whether system emails are threaded when email threading is enabled

Needs configuration

2.178.1#784004

A setting has been added to the "Syncing to Quickbooks Online" tab of the Quickbooks integration to disable address changes made to Customers in either application

Needs configuration

2.178.1#783957

Fixed an issue where ConnectWise Control assets against companies with apostrophes wouldn't import

2.178.12.174.61#783774

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#783672

Fixed a time zone issue with next appointment date on ticket views

2.178.12.174.61#783532

Fixed the "Software Licencing Access Level" and "Can Create Canned Text" permissions not always saving when changed

2.178.12.174.61#783283

Fixed an issue with Sales Order Invoiced Percentage when partially Invoicing the Sales Order

2.178.12.174.61#783237

An additional Sales Order list has been added for "Requires Recurring Invoices" that shows Sales Orders with any lines that need Recurring Invoice lines created from them

2.178.1#783223

Fixed a visual issue with statuses in Ingram Micro Reseller integration

2.178.12.174.61#783207

Fixed an issue with anonymising users' phone fields

2.178.12.174.61#783198

Prevented deletion of Users that are linked to Quotes or Sales Orders

2.178.12.174.61#783068

The Integration Error log has been added to the Backend Service Monitoring page

2.178.1#783038

Resolved an issue with Reviewed list when creating recurring invoices

2.178.12.174.61#783019

Resolved an issue with Sales Order Price/Cost failing to store more than 2 decimal places

2.178.12.174.61#782986

Fixed a visual issue where the Start Date on Charge Rates would show the incorrect day in certain timezones

2.178.12.174.61#782854

Fixed an issue with Recurring Invoice Calculated Quantities Criteria

2.178.12.174.61#782831

Invoice variables can now be used in the Subject and Body/Details for Automated Tickets create for Overdue Invoices

2.178.12.174.61#782817

Fix an issue with variable population in the subject of SMS's

2.178.1#782809

Fixed an issue where Item configuration fields would refresh when idling in Edit mode

2.178.12.174.61#782802

Fixed PagerDuty webhooks sometimes creating tickets against the wrong user at the matched site

2.178.12.174.61#782756

Fixed an issue with responses not being logged on tickets

2.178.12.174.61#782506

Fixed an issue where Account Manager emails wouldn't display on email previews

2.178.12.174.61#782237

Re-ordered Profit column on billing entities

2.178.12.174.61#782230

Fixed an issue where Asset reservations on Sales Orders wouldn't clear when the reservation amount was reduced

2.178.12.174.61#782175

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#782127

Fixed an issue with Tax rounding

2.178.12.174.61#781965

Fixed an issue importing Sites from N-able N-Sight

2.178.12.174.61#781762

Fixed recurring invoices failing to generate automatically when using "Weeks ahead to create periodic invoices"

2.178.12.174.61#781740

Improvement — an existing feature extended, adjusted or polished
2.178.1#781317

Item Recurring Cost and Ticket Item Issued cost will now be hidden based on the Item Cost permission at Agent/Role

2.178.1#781283

Milestone table on project screen will now use the entire available height of the tab

2.178.1#781243

Fixed an issue when updating custom table records using runbooks

2.178.12.174.61#781200

Statuses can now be excluded from Intelligent Routing

Needs configuration

2.178.1#781191

Fixed some items failing to load when using the MYOB integration

2.178.12.174.61#781044

Fixed consignments showing sales order link when no sales order is linked

2.178.12.174.61#780830

Fixed an issue with Embedding Tickets

2.178.12.174.61#780674

Fixed an issue with Field Value Restrictions in rare situations

2.178.12.174.61#780663

Minor language pack fix

2.178.12.174.61#780638

Service description is now returned to the Virtual Agent AI when it searches for Services

2.178.1#780592

Improved performance when managing tags

Performance

2.178.1#780586

Improvement — an existing feature extended, adjusted or polished
2.178.1#780581

Fixed issue with AI insights not working when using GPT-4o

2.178.12.174.61#780510

Authentication-related emails will now be sent from the system address if no valid outgoing email is configured

2.178.12.174.61#780476

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#780423

Fixed client and site sometimes not being set correctly when "Allow a Ticket's Client and Site to be different from the End-Users Client and Site" is enabled

2.178.12.174.61#780415

Fixed an issue with mapping values to the title field and date fields in Azure DevOps

2.178.12.174.61#780408

Invoices created from Pre-pay records will now link to the Pre-pay Contract if applicable

2.178.1#780407

Added a deprecated flag to a field in the N-able N-Central integration

2.178.12.174.61#780325

Fixed an issue with User merging

2.178.12.174.61#780080

Updated the NinjaOne integration logo

2.178.12.174.61#780039

An additional variable has been added to allow users to take an action on the Self-Service Portal only once they are logged in - $_LINKTOUSERACTIONLOGGEDIN

2.178.1#780002

Resolved a minor permissions issue with adding Ingram Micro Reseller quotes to Halo quotes

2.178.12.174.61#779992

Added an 'Abandoned' status to live chats where an anonymous user has had their chat closed due to inactivity

2.178.1#779980

Improvement — an existing feature extended, adjusted or polished
2.178.1#779979

Added setting for Self Service Portal language selection placement

Needs configuration

2.178.1#779965

Added setting to show organisation website on Self-Service Portal footer

Needs configuration

2.178.1#779958

Fixed an issue where activity feeds could include activity for the wrong customer

2.178.12.174.61#779896

Fixed an issue with saving dashboards without a name

2.178.12.174.61#779892

Changes to email threading to exclude Halo system actions from the email chain

2.178.1#779621

Purchase Order Price Total has been added to the Totals area of the Purchase Order lines

2.178.1#779158

Resolved an issue with editing existing MYOB customer mappings

2.178.12.174.61#779141

An option has been added to Webhook Custom Payloads so that the ID value can be sent for Single Selection Custom Fields instead of the Display value

Needs configuration

2.178.1#779140

Fixed a rare issue where error messages would not display correctly

2.178.12.174.61#779128

Improved error message when importing translations via CSV

2.178.12.174.61#779028

A setting has been added to the Dynamics Business Central integration so that Sales Invoices can be Posted as Posted Sales Invoices on creation

Needs configuration

2.178.1#778985

Added ticket view feed to the Agent details Activity tab

2.178.1#778980

Fixed an issue with the delegate user selection on the self-service portal settings trying to show all users

2.178.12.174.61#778813

When using the URL parameter "includeaddress=true" with the Site endpoint the Invoice Address will now be included as well as the Delivery Address

2.178.1#778664

Recurring invoice lines will display whether they are in their date range based on the next creation date of the recurring invoice

2.178.12.174.61#778575

Fixed an issue with DattoRMM Email Rules not correctly assigning an Asset

2.178.12.174.61#778472

The tenant URL will now be added to Halo Integrator error notifications

2.178.1#778308

Fixed a rare issue where calendar appointments may not sync to Exchange when appointments are made for other agents, and the agent's Exchange token has expired.

2.178.12.174.61#778300

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#778241

Fixed an issue where fields with Dynamic Field Value Visibility conditions based on the field itself wouldn't update Ticket fields

2.178.12.174.61#777929

Added option to apply Budgets to related Project or Project being created when creating Projects from line actions

Needs configuration

2.178.12.174.61#777282

Improvement — an existing feature extended, adjusted or polished
2.178.1#776887

Fixed an issue where accessible Ticket Type Groups wouldn't take the highest level permissions

2.178.12.174.61#776490

Resolved a minor issue with multicurrency for automatic item recurring price updates

2.178.1#776294

Added a Dismiss button to the AI Suggestions table on tickets

2.178.1#774464

Fixed an issue with the Sales Order field "Customer PO Number" not correctly populating on a related Invoice

2.178.12.174.61#774201

Resolved an issue where User's licenses are not removed by the CSP/Entra ID integration when the User is removed/deleted from Entra ID. This will work for the Delta method only.

2.178.1#772530

Fixed an issue with maximum priority escalation

2.178.1#772237

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#771182

Moved 'AI Suggestions' tab fields into the 'AI Insights' tab

2.178.1#769827

Fixed an issue with users not clearing when switching to SQL query on scheduled tickets

2.178.12.174.61#768900

Fixed and issue where Project Appointments would show unintentionally in the Calendar

2.178.12.174.61#768233

Added *Default* to 'Sales Order Status after it is invoiced' Sales Order configuration field

2.178.12.174.61#768167

Added configuration ID to the integrator logs for debugging

2.178.1#767095

Fixed an issue with calendar integration deletions not auditing correctly in some cases

2.178.12.174.61#766977

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#766583

Added the option to set a cut-off date when syncing changes between instances

Needs configuration

2.178.1#766544

Added the setting 'Licence Type' at Agent Site Mapping level in the Microsoft Entra ID integration

Needs configuration

2.178.1#766402

Older versions of a KB article will now be hidden from "Other versions of this Article" when viewed on the portal

2.178.1#766320

Added a new Email Template used when sending Credit Notes

2.178.1#764036

Added ticket details to the available fields in Query Builder

2.178.1#763603

A setting has been added to Billing > Advanced Settings to control if the Recurring Invoice in-app display uses the Long or Short description

Needs configuration

2.178.1#760241

Fixed an issue where Users couldn't subscribe to Services in some cases

2.178.12.174.61#759114

Fixed an issue with invoicing actions when using budget charge rate

2.178.12.174.61#759094

Added an option on custom Navigation Menu buttons for the link to open in a new tab

Needs configuration

2.178.1#754844

Fixed an issue with SMS quick actions

2.178.12.174.61#751769

A setting has been added to Quote Configuration to control the default for the Assigned Agent when creating a Quote in the application

Needs configuration

2.178.1#749663

Fixed a formatting issue with printing to .pdf

2.178.12.174.61#746767

Added an agent permission to allow for setting web announcements

Needs configuration

2.178.1#746426

Fixed an issue with cloning Appointments that clash with the Agent's existing Appointments

2.178.12.174.61#745117

Fixed an issue with related tickets showing in Ticket Details when 'Allow many-to-many related Ticket relationships' setting is on

2.178.12.174.61#743753

New feature — a capability that did not exist before
2.178.1#743049

New feature — a capability that did not exist before
2.178.1#736306

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#735443

Improvement — an existing feature extended, adjusted or polished
2.178.1#735009

Actions that are added by "Automation" will now be excluded from the $ Emailhistory variables

2.178.1#721561

Resolved a minor issue with Xero webhooks matching on description

2.178.12.174.61#714887

Fixed an issue where budget type sales order lines can be added to a linked project more than once

2.178.1#702097

Added an 'issues logged' tab to releases

2.178.1#692285

Added the option to use encrypted SAML assertions

Needs configurationSecurity

2.178.1#606728

Fixed a minor issue with quote sequencing

2.178.12.174.61#579148

Improvement — an existing feature extended, adjusted or polished
2.178.1#532147

Improvement — an existing feature extended, adjusted or polished
2.178.1#527645

New feature — a capability that did not exist before
2.178.1#517603

Added a search bar to the dashboards area

2.178.1#474069

Added the option 'Tags' as a filter for articles on the Self Service Portal

2.178.1#306912

The KB article field "Teams that can access this article" is now available on article drafts

2.178.1#296118

Fixed an issue with configuring Datto RMM

2.178.22.174.61#796966

Fixed a minor issue with tax code descriptions for non-group lines

2.178.22.174.61#796234

Fixed issue with new Splunk webhook method

2.178.2#796106

Fixed incorrect label on the Eracent integration configuration page

2.178.2#796011

Fixed an issue with widget display in some cases after deleting ticket areas

2.178.22.174.61#795997

Fixed an issue where BCCs on Outgoing logs would sometimes display incorrectly

2.178.2#795618

Resolved an issue with adding new Stripe payment methods for currencies other than USD and CAD

2.178.2#795507

Fixed an error in Task Scheduler

2.178.22.174.61#795459

Fixed an error when sending Emails without a BCC with Account Manager Emails enabled

2.178.22.174.61#794906

Fixed a token refresh issue that could occur in some integrations under certain conditions

2.178.3#798245

Fixed issue with accessing the instances area

2.178.3#798081

Fixed a minor issue with the outbound requests tab for the MYOB integration

2.178.3#797304

Fixed an issue with a duplicate field in email settings

2.178.32.174.61#797257

Fixed an issue with the Salesforce integration when closing a ticket with end-user closure procedures enabled

2.178.3#796963

Improved performance when filtering tickets on last action date

Performance

2.178.4#798364

2.178

New feature — a capability that did not exist beforeEracent Integration is now availableIntegrations & sync·Eracent2.178.1#752035

Improvement — an existing feature extended, adjusted or polishedImprovements to the MYOB integrationIntegrations & sync·MYOB2.178.1#749587

New feature — a capability that did not exist beforeVorboss integration is now availableIntegrations & sync·Vorboss2.178.1#737414

New feature — a capability that did not exist beforeAdded the option to use federated credentials in Halo API applications with the password grantAuthentication & SSO·Integrations & syncNeeds configuration2.178.1#703638

Improvement — an existing feature extended, adjusted or polishedAdded a Chat setting so that an Agent can only join a waiting Live Chat when they are the Assigned Agent of the linked TicketChat·TicketsNeeds configuration2.178.1#787861

Improvement — an existing feature extended, adjusted or polishedThere is now a setting to enable article kb links for settings present in advanced settingsKnowledge baseNeeds configuration2.178.1#787484

Improvement — an existing feature extended, adjusted or polishedA few improvements to the Azure Delta functionalityIntegrations & sync·Azure2.178.12.174.61#787461

Improvement — an existing feature extended, adjusted or polishedAdditional data mappings have been added to the Subscription import for Sherweb.Integrations & sync·Billing & invoicing·Sherweb2.178.1#784274

Improvement — an existing feature extended, adjusted or polishedAdded the option to configure a remote URL in the Datto RMM integrationIntegrations & sync·Datto RMMNeeds configuration2.178.1#783672

Improvement — an existing feature extended, adjusted or polishedAdded a setting to log changes to Agent StatusAgents & teams·Configuration managementNeeds configuration2.178.1#782127

Improvement — an existing feature extended, adjusted or polishedA field for "Default Supplier SKU" has been added to the Item record to be used alongside the Manufacturer SKUStock & inventory2.178.1#781317

Improvement — an existing feature extended, adjusted or polishedSelected decimal and comma separators now apply to money Custom FieldsCustom fields2.178.1#780581

Improvement — an existing feature extended, adjusted or polishedAdded a setting to allow manual changes of Agent status to re-assign their Tickets based on Status change mappingsAgents & teams·TicketsNeeds configuration2.178.1#780423

Improvement — an existing feature extended, adjusted or polishedImprovements to Load BalancingTickets2.178.1#779979

Improvement — an existing feature extended, adjusted or polishedAdded the option to use event management for processing Splunk webhooksIntegrations & sync·Workflows & automation·SplunkNeeds configuration2.178.1#778241

Improvement — an existing feature extended, adjusted or polishedA new parameter has been added to the Client/Site/Users/Items/Tickets endpoints so that Custom Fields can be specified in a comma-separated list and included in the response.Custom fields2.178.1#776887

Improvement — an existing feature extended, adjusted or polishedAdded the option to restrict which articles can be indexed for AI Search based on their FAQ ListAI features·Knowledge baseNeeds configuration2.178.1#771182

Improvement — an existing feature extended, adjusted or polished"Enabled for Instances" option added to Webhooks, Runbooks and Custom IntegrationsIntegrations & sync·Workflows & automationNeeds configuration2.178.1#766583

New feature — a capability that did not exist beforeAdded the variable $-CHATTRANSCRIPT for ticketsTickets·Notifications2.178.1#743049

New feature — a capability that did not exist beforeAdded a new variable $-APPROVERAGENTQUOTESIGNATURE to display the signature of the agent who internally approved the quoteQuotes & opportunities·Approvals2.178.1#736306

Improvement — an existing feature extended, adjusted or polishedAdded an option to the Rhipe integration to deactivate licences when they are deleted in RhipeIntegrations & sync·Billing & invoicing·RhipeNeeds configuration2.178.1#735443

Improvement — an existing feature extended, adjusted or polishedYou can now add custom fields for purchase orders to the field groups on the order details sidebar Custom fields·Sales & purchasing2.178.1#735009

Improvement — an existing feature extended, adjusted or polishedImprovements to the functionality to Reply to a specific User emailEmail processing2.178.1#532147

Improvement — an existing feature extended, adjusted or polishedImprovement to the Expenses functionality to allow billing and reviewExpenses2.178.1#527645

New feature — a capability that did not exist beforeAdded option to specify a subscriber type when setting up subscribers to a service Service catalogue2.178.1#517603

New feature — a capability that did not exist before
2.178.1#752035

Improvement — an existing feature extended, adjusted or polished
2.178.1#749587

New feature — a capability that did not exist before
2.178.1#737414

New feature — a capability that did not exist before
Needs configuration
2.178.1#703638

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#787861

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#787484

Improvement — an existing feature extended, adjusted or polished
2.178.12.174.61#787461

Improvement — an existing feature extended, adjusted or polished
2.178.1#784274

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#783672

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#782127

Improvement — an existing feature extended, adjusted or polished
2.178.1#781317

Improvement — an existing feature extended, adjusted or polished
2.178.1#780581

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#780423

Improvement — an existing feature extended, adjusted or polished
2.178.1#779979

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#778241

Improvement — an existing feature extended, adjusted or polished
2.178.1#776887

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#771182

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#766583

New feature — a capability that did not exist before
2.178.1#743049

New feature — a capability that did not exist before
2.178.1#736306

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.178.1#735443

Improvement — an existing feature extended, adjusted or polished
2.178.1#735009

Improvement — an existing feature extended, adjusted or polished
2.178.1#532147

Improvement — an existing feature extended, adjusted or polished
2.178.1#527645

New feature — a capability that did not exist before
2.178.1#517603