2.176
New feature — a capability that did not exist before2.176.1#658493
New feature — a capability that did not exist before2.176.1#630654
New feature — a capability that did not exist before2.176.1#285955
Bug fix — something was broken and now works
Fixed an issue processing signed attachments on incoming emails via the EWS method
2.176.12.174.222.162.82#774202
Bug fix — something was broken and now works
Fixed an issue where appending or prepending a PDF with specific bookmarks to a Quote could cause stability issues with the hosted reporting service
2.176.22.174.462.162.92#782823
Bug fix — something was broken and now works
Fixed an issue with processing N-Able N-Sight devices via the Halo DB Integrator
2.176.12.174.222.162.91#775777
Bug fix — something was broken and now works
Fixed an issue with embedding XML Attachments to Invoice PDFs
2.176.12.174.23#758055
Bug fix — something was broken and now works
Fixed a display issue with the "Are you sure you want to end this chat" and insert Canned Text screens on the chat widget
2.176.12.174.24#776268
New feature — a capability that did not exist before2.176.12.174.24#776263
Bug fix — something was broken and now works
Fixed an issue with duplicate settings at Customer-level
2.176.12.174.31#778825
Bug fix — something was broken and now works
Resolved an issue with the Invoice Number incorrectly being set to the Halo Invoice Number using the Dynamics Business Central integration
2.176.12.174.31#778769
Bug fix — something was broken and now works
Resolved an issue with the Child Tickets/Tasks column showing deleted Tickets/Tasks when the configuration is to soft delete
2.176.12.174.31#777563
Bug fix — something was broken and now works
Fixed issue with automatic welcome emails created from incoming emails not populating $ variables
2.176.12.174.31#777341
Bug fix — something was broken and now works
Fixed a language pack issue with home screen dashboard selection
2.176.12.174.31#777317
Bug fix — something was broken and now works
Prevented stock from being inserted with no stock bin id in some rare cases
2.176.12.174.31#777217
Bug fix — something was broken and now works
Resolved an issue with Composite Tax rates calculating when the configuration is chosen to calculate per line and not total
2.176.12.174.31#777191
Bug fix — something was broken and now works
Fixed an error that could occur when creating assets imported form Prometheus
2.176.12.174.31#776820
Bug fix — something was broken and now works
Fixed an issue where you could not clear a PowerShell script to not set if one is added to a ticket rule
2.176.12.174.31#776360
Bug fix — something was broken and now works
Fixed an issue where AI Indexing would fail
2.176.12.174.31#776341
Improvement — an existing feature extended, adjusted or polished
Copying links from Knowledge Base articles on the portal will now be for the latest version of that article
2.176.12.174.31#776324
Bug fix — something was broken and now works
Fixed an issue with Multicurrency recurring invoices not being updated correctly when updating at item level
2.176.12.174.31#776292
Improvement — an existing feature extended, adjusted or polished
Users with #EXT# in the User Principal Name will be excluded from import unless External Users are included on the Site Mapping
2.176.12.174.31#776237
Bug fix — something was broken and now works
Fixed an issue preventing multiple rules from queuing different PowerShell scripts simultaneously
2.176.12.174.31#776139
Bug fix — something was broken and now works
Fixed a minor issue with selecting FAQ lists on the self service portal
2.176.12.174.31#775896
Bug fix — something was broken and now works
Fixed an issue with Rules that use Dynamic Single Select Fields
2.176.12.174.31#775891
Bug fix — something was broken and now works
Fixed issue with users being able to view assets not available to them when logging a ticket
2.176.12.174.31#775773
Bug fix — something was broken and now works
Fixed a floating point error in Quotation Approvals
2.176.12.174.31#775755
Bug fix — something was broken and now works
Fixed a rare issue where Attachments wouldn't process for Google Mailboxes
2.176.12.174.31#775667
Bug fix — something was broken and now works
Fixed a minor issue with AI Resolution Finder
2.176.12.174.31#775662
Bug fix — something was broken and now works
Fixed an issue with the my approvals page occasionally displaying the wrong note
2.176.12.174.31#775652
Bug fix — something was broken and now works
Fixed billing integrations being disabled when enabling the GoCardless module
2.176.12.174.31#775649
Bug fix — something was broken and now works
Fixed an issue with selecting values in mult-selects that contain a comma
2.176.12.174.31#775542
Improvement — an existing feature extended, adjusted or polished
Added Auth app logging when authentication emails fail to send.
2.176.12.174.31#775519
Bug fix — something was broken and now works
Fixed an issue where Purchase Orders couldn't be created from Actions
2.176.12.174.31#775497
Bug fix — something was broken and now works
Fixed an issue where a New appointment can be sent to the wrong agent's Google calendar
2.176.12.174.31#775473
Bug fix — something was broken and now works
Fixed issues when no approvers are found for an approval process
2.176.12.174.31#775442
Bug fix — something was broken and now works
Fixed a minor issue with Zabbix not using field mappings for the default asset type
2.176.12.174.31#775408
Bug fix — something was broken and now works
Fixed the "Override default name, hint and icon" checkbox not showing when editing portal menu buttons
2.176.12.174.31#775179
Bug fix — something was broken and now works
Fixed the full auth URL sometimes not showing on the Go Integrator module
2.176.12.174.31#775074
Bug fix — something was broken and now works
Fixed an issue where you could not create an Agent
2.176.12.174.312.162.101#774949
Bug fix — something was broken and now works
Fixed various issues with config tracking and pushing/pulling changes between instances
2.176.12.174.31#774921
Bug fix — something was broken and now works
Fixed a minor issue with importing tickets through the Azure Sentinel integration using the Halo DB integrator
2.176.12.174.31#774811
Bug fix — something was broken and now works
Fixed issue causing user CAB approvers to be ignored when starting an approval process
2.176.12.174.31#774727
Improvement — an existing feature extended, adjusted or polished
Runbook find/filter operations are now case-insensitive
2.176.12.174.31#774716
Bug fix — something was broken and now works
Fixed a minor issue with $-taxtotal on QuickBooks AST invoice pdf
2.176.12.174.31#774561
Bug fix — something was broken and now works
Fixed issue with site matching on assets imported form Connectwise Control via the integrator
2.176.12.174.31#774516
Bug fix — something was broken and now works
Fixed a minor issue with Xero "customer updated" webhooks
2.176.12.174.31#774434
Bug fix — something was broken and now works
Fixed an issue with integration webhooks not triggering automations
2.176.12.174.31#774352
Bug fix — something was broken and now works
Fixed an issue with saving roles between User and Asset
2.176.12.174.31#774302
Bug fix — something was broken and now works
Fixed an error when deleting Fortnox tenants
2.176.12.174.312.162.101#774082
Bug fix — something was broken and now works
Fixed a minor issue with "Set team to the agents default" when setting a team on the new ticket screen
2.176.12.174.31#773963
Bug fix — something was broken and now works
Fixed issues when using approval steps that can use multiple cabs, such as Related Asset(s) Technical/Business Owners
2.176.12.174.31#773927
Bug fix — something was broken and now works
Fixed an issue with the category note not showing
2.176.12.174.31#773799
Bug fix — something was broken and now works
Fixed an issue where pre-pay auto top-up did not account for uninvoiced or unpaid invoices
2.176.12.174.31#773677
Bug fix — something was broken and now works
Fixed an issue with loading service in the self-service portal
2.176.12.174.31#773665
Bug fix — something was broken and now works
Fixed an issue with user phone number validation
2.176.12.174.31#773532
Improvement — an existing feature extended, adjusted or polished
Allowed apostrophes in report columns when NHServerless
2.176.12.174.31#773520
Bug fix — something was broken and now works
Fixed an issue in the UI when entering credentials for the Jira Service Management integration
2.176.12.174.31#773496
Improvement — an existing feature extended, adjusted or polished
"Import all" Liongard metrics now only imports new metrics
2.176.12.174.31#773488
Bug fix — something was broken and now works
Fixed an issue where attachments set to show on child tickets could wrongly appear on the child ticket's actions
2.176.12.174.31#773280
Bug fix — something was broken and now works
Fixed a minor display issue on suppliers screen
2.176.12.174.31#773104
Improvement — an existing feature extended, adjusted or polished
Improved loading of Invoice and Recurring Invoices when using QuickBooks Online
Performance
2.176.12.174.31#773085
Bug fix — something was broken and now works
Fixed an issue where the email fields are not visible on an action despite using a 'to address override' on the action level.
2.176.12.174.312.162.101#773083
Bug fix — something was broken and now works
Fixed an issue with closing Tickets en masse
2.176.12.174.31#773071
Bug fix — something was broken and now works
Fixed an issue with the AI search not indexing news articles correclty
2.176.12.174.31#773005
Bug fix — something was broken and now works
Fixed a display issue with the $-RELATEDASSETSTABLE variable
2.176.12.174.31#772857
Bug fix — something was broken and now works
Fixed issue with filtering out external users when using deltas with Microsoft Entra ID
2.176.12.174.31#772856
Bug fix — something was broken and now works
Fixed an issue with generic Intacct Fieldmappings not working in some cases
2.176.12.174.31#772503
Bug fix — something was broken and now works
Fixed an issue with the 'Has a value/Does not have a value' criteria rule type on workflow automations
2.176.12.174.31#772498
Bug fix — something was broken and now works
Fixed an issue with Okta and Azure user deactivation timeouts during Integration sync
2.176.12.174.31#772252
Bug fix — something was broken and now works
Fixed an issue with Avalara deletion not working as intended
2.176.12.174.31#771983
Bug fix — something was broken and now works
Fixed an error when processing deltas for Entra ID Groups that contain devices
2.176.12.174.31#771810
Bug fix — something was broken and now works
Fixed an issue with Consignment involving Item-level Overriding Cost & Price
2.176.12.174.31#771745
Bug fix — something was broken and now works
Fixed an issue with notification criteria for Pre-Pay Threshold event
2.176.12.174.31#771574
Bug fix — something was broken and now works
Fixed an issue with setting a ticket to the assigned agent's team
2.176.12.174.31#771354
Bug fix — something was broken and now works
Fixed an issue with the default filter not being used when splitting ticket tabs into ticket areas
2.176.12.174.31#770791
Bug fix — something was broken and now works
Resolved an issue where Expiry Dates on Charge Types/Rates were not being enforced in all cases
2.176.12.174.31#770250
Bug fix — something was broken and now works
Fixed internal quote approval actions showing to the end-user
2.176.12.174.31#770014
Bug fix — something was broken and now works
Resolved an issue where appointments fail to show on the calendar when all Locations are selected when the appointment has an invalid/deleted Location
2.176.12.174.312.162.101#769560
Bug fix — something was broken and now works
Fixed an issue with XLS imports via the Halo Integrator not setting multi select values using the third party value correctly
2.176.12.174.31#769196
Bug fix — something was broken and now works
Fixed security issue related to agent knowledge base access
Security
2.176.12.174.312.162.101#768998
Bug fix — something was broken and now works
Fixed an issue where the FAQ list field on the portal would not show the values for new articles
2.176.12.174.312.162.101#768620
Improvement — an existing feature extended, adjusted or polished
When an action is deleted due to it being moved to another ticket the audit record will now include that is was due to a move
2.176.12.174.31#768424
Bug fix — something was broken and now works
$ variables added to an existing ticket subject manually by an Agent will now populate correctly
2.176.12.174.31#768117
Bug fix — something was broken and now works
An issue has been resolved with the Charge Rate multiplier failing to use the Agent's work hours when configured on the Rate
2.176.12.174.312.162.101#768080
Bug fix — something was broken and now works
Fixed issue with Entra ID integration checking for permissions incorrectly
2.176.12.174.31#767773
Bug fix — something was broken and now works
Fixed some issues with Currency conversion not applying correctly on initial creation
2.176.12.174.31#767111
Bug fix — something was broken and now works
Fixed an issue with users imported from Microsoft Entra ID being made inactive erroneously
2.176.12.174.31#766918
Internal or maintenance work with no directly usable change
Error logging improvements when emails with attachments fail to send
2.176.12.174.31#766901
Bug fix — something was broken and now works
Fixed an issue syncing date fields with Azure DevOps
2.176.12.174.31#766424
Bug fix — something was broken and now works
Fixed an issue with milestones filter on projects
2.176.12.174.31#766418
Bug fix — something was broken and now works
Fixed an issue with importing Recurring Invoice Lines via .xlsx using specific Matching Fields
2.176.12.174.31#765222
Bug fix — something was broken and now works
Fixed an issue with the calculation of invoice line quantities when generating an invoice from an SO that already has a linked recurring invoice
2.176.12.174.31#764934
Improvement — an existing feature extended, adjusted or polished
Made some small additional improvements to Meraki imports to better handle the rate limit imposed by the Meraki API
Performance
2.176.12.174.31#764621
Bug fix — something was broken and now works
Fixed a "Record not found" error when indexing KB articles
2.176.12.174.31#762233
Bug fix — something was broken and now works
Fixed an issue with applying templates to agents with appointments
2.176.12.174.31#761873
Improvement — an existing feature extended, adjusted or polished
Changed details page for Resolved status
2.176.12.174.31#760301
Removed, retired or restricted going forward
Added a deprecated flag to a field in the N-able N-Central integration
2.176.12.174.31#758342
Bug fix — something was broken and now works
Fixed OLAs not tracking time taken to meet targets
2.176.12.174.31#756415
Bug fix — something was broken and now works
Fixed an issue with Xero group discounts and rounding
2.176.12.174.31#755780
Bug fix — something was broken and now works2.176.12.174.31#754309
Bug fix — something was broken and now works
Fixed an issue with the 'Not equal to' dynamic field visibility condition
2.176.12.174.31#754099
Bug fix — something was broken and now works
Fixed an issue with the Release fields not grouping correctly in some cases
2.176.12.174.31#746160
Bug fix — something was broken and now works
Fixed an issue with full text searching with contains table
2.176.12.174.31#745174
Improvement — an existing feature extended, adjusted or polished
Updated method dropdown for PowerShell integration
2.176.12.174.31#742033
Improvement — an existing feature extended, adjusted or polished
Redesigned the Datto RMM Integration menu
2.176.12.174.31#739929
Bug fix — something was broken and now works
Fixed an issue with Exact calls being extremely slow in some instances
Performance
2.176.12.174.31#734658
Bug fix — something was broken and now works
Fixed several issues with Stock causing bad stock additions and display issues
2.176.12.174.31#686964
Bug fix — something was broken and now works
Fix forecasting colour-codes
2.176.12.174.31#554710
Bug fix — something was broken and now works
Fixed an issue with auto loading balancing of Tickets
2.176.12.174.32#780706
Bug fix — something was broken and now works
Fixed an issue with the DattoRMM Assets field mapping table
2.176.12.174.32#780587
New feature — a capability that did not exist before
Added forceFullScreen prop to the embeddable chat config
2.176.12.174.32#780568
Bug fix — something was broken and now works
Fixed a chat error when chatServiceUrl=self
2.176.12.174.32#780422
Improvement — an existing feature extended, adjusted or polished
Added various missing User fields to field mappings for SQL import integration
2.176.12.174.32#779977
Bug fix — something was broken and now works
Fixed an issue with the chat transcript
2.176.12.174.32#779953
Bug fix — something was broken and now works
Fixed an issue with some integrations missing a description in their mappings table
2.176.12.174.32#779708
Bug fix — something was broken and now works
Fixed an issue with the lookup cache
2.176.12.174.32#779667
Bug fix — something was broken and now works
Fixed an issue with PDF generation for on-prem customers when upgrading to v2.174
2.176.12.174.32#779516
Bug fix — something was broken and now works
Fixed a UI issue
2.176.12.174.32#779093
Bug fix — something was broken and now works
Fixed an issue ith creating new services within a service category
2.176.12.174.32#779078
Bug fix — something was broken and now works
Fix issue with updating roles from a UAT instance removing agent team memberships
2.176.12.174.32#774405
Bug fix — something was broken and now works
Fixed the Westcoast Cloud and ALSO integrations finding 0 subscriptions to deactivate on the integrator
2.176.12.174.322.162.101#751127
Bug fix — something was broken and now works
Fixed an issue with using the variable $ LINKTOUSERACTION more than once
2.176.12.174.41#780154
Improvement — an existing feature extended, adjusted or polished
Language pack improvement
2.176.12.174.41#779895
Bug fix — something was broken and now works
Fixed a caching issue with charge rate descriptions
2.176.12.174.41#779722
Bug fix — something was broken and now works
Fixed issues with language pack translation CSVs
2.176.12.174.41#779587
Bug fix — something was broken and now works
Resolved an issue with Sales Mailboxes failing to match open opportunities correctly due to the Ticket Type setting to exclude from matching
2.176.12.174.41#779539
Improvement — an existing feature extended, adjusted or polished
Improved performance when adding users as ticket followers
Performance
2.176.12.174.41#779506
Bug fix — something was broken and now works
Fixed a visual bug where 2FA settings would appear editable in the UI when Xero is enabled
2.176.12.174.412.162.101#779375
Bug fix — something was broken and now works
Fixed an issue with address updates failing to save correctly
2.176.12.174.41#779372
Bug fix — something was broken and now works
Fixed an issue with approval steps determined by dynamic SQL single select custom field values
2.176.12.174.41#779201
Bug fix — something was broken and now works
Fixed a rare issue with loading tickets with followers
2.176.12.174.41#779126
Bug fix — something was broken and now works
Fixed an issue with Resource Type getting cleared when changing Booking Duration
2.176.12.174.41#779065
Improvement — an existing feature extended, adjusted or polished
Reduced batch size when merging Tickets
Performance
2.176.12.174.41#779021
Bug fix — something was broken and now works
Fixed a display issue with empty category fields on the new action screen when "Force selection of an end node" is enabled
2.176.12.174.41#778995
Improvement — an existing feature extended, adjusted or polished
Added beta icon to a few high impact new settings
2.176.12.174.41#778978
Bug fix — something was broken and now works
Fixed an issue with merging and umerging and contract billing issues
2.176.12.174.41#778667
Bug fix — something was broken and now works
Fixed an issue with AI Insights Summarisation
2.176.12.174.41#778660
Bug fix — something was broken and now works
Fixed an issue with appointment dates not defaulting correctly when created via a quick action
2.176.12.174.41#778635
Bug fix — something was broken and now works
Fixed an issue with the 'Keep me Updated' button not showing on the portal against status-tracked services
2.176.12.174.41#778536
Bug fix — something was broken and now works
Fixed an issue with tickets not being visible on the portal if the customer is allowed all ticket types
2.176.12.174.41#778534
Bug fix — something was broken and now works
Fixed issue with automation loop detection triggering incorrectly
2.176.12.174.41#778475
Bug fix — something was broken and now works
Fixed an error when the Halo Integrator updates the last sync result for the Entra ID integration
2.176.12.174.41#778305
Bug fix — something was broken and now works
Fixed an issue with Okta using application filters causing missing data in some cases
2.176.12.174.41#778126
Bug fix — something was broken and now works
Fixed an issue with saving dynamic list custom fields values with load type "Load only the top 100 rows and filter on the server (>10,000 rows)"
2.176.12.174.41#778095
Bug fix — something was broken and now works
Resolved an issue with duplicate linking records added when changing the Avalara Code for Customers
2.176.12.174.41#778028
Bug fix — something was broken and now works
Resolved an issue with tax rules
2.176.12.174.41#778011
Bug fix — something was broken and now works
Fixed an issue with user selection in 'Create Microsoft Teams Chat' on tickets
2.176.12.174.41#777939
Bug fix — something was broken and now works
Fixed an issue with users not being able to log in using Entra ID SSO if their linked agent account has been disabled in Halo
2.176.12.174.41#777873
Bug fix — something was broken and now works
Fixed an issue with configuring Ticket Types to have no tabs shown
2.176.12.174.41#777826
Bug fix — something was broken and now works
Fixed an issue with the default tab on a ticket type when using custom tab layouts
2.176.12.174.41#777801
Bug fix — something was broken and now works
Fixed an issue with using dynamic list custom fields with load type "Load only the top 100 rows and filter on the server (>10,000 rows)" as criteria/outcomes
2.176.12.174.41#777449
Bug fix — something was broken and now works
Fixed issue with OLAs completing incorrectly
2.176.12.174.41#777358
Bug fix — something was broken and now works
Resolved an issue with the thousand separator causing issues with price conversion using the Tech Data reseller API
2.176.12.174.412.162.101#777338
Bug fix — something was broken and now works
Fixed an issue with Service Accounts Showing in User Search when logging a new ticket
2.176.12.174.41#777313
Bug fix — something was broken and now works
Fixed the "Next x Months (exc this month)" reporting period option using the wrong year
2.176.12.174.41#777205
Improvement — an existing feature extended, adjusted or polished
Made the portal article suggestions more user-friendly
2.176.12.174.41#777116
Bug fix — something was broken and now works
Fixed an issue with approval actions showing an incorrect username
2.176.12.174.41#777083
Bug fix — something was broken and now works
Azure email webhooks will no longer be processed if "Date/Time to process emails received after" is set to the future
2.176.12.174.41#776813
Improvement — an existing feature extended, adjusted or polished
Updated audit table on tickets to exclude HTML tags in rich text fields
2.176.12.174.41#776645
Bug fix — something was broken and now works
Fixed an issue with cloning Contracts
2.176.12.174.41#776404
Bug fix — something was broken and now works
Fixed an issue with setting the status via a rule when doing an action
2.176.12.174.41#776362
Bug fix — something was broken and now works
Fixed Appointment Time tickets being logged against the wrong customer when "Allow a Ticket's Client and Site to be different from the End-Users Client and Site" is enabled
2.176.12.174.41#776062
Bug fix — something was broken and now works
Fixed an issue when using the dollar variables $-CUSTOMERSIGNATURE and $-AGENTSIGNATURE on tickets
2.176.12.174.41#775973
Improvement — an existing feature extended, adjusted or polished
Language pack improvement
2.176.12.174.41#775699
Improvement — an existing feature extended, adjusted or polished
Spelling fix
2.176.12.174.41#774043
Bug fix — something was broken and now works
Fixed an issue with $-DELIVERYADDRESS{X} not displaying on quotation PDFs
2.176.12.174.41#773971
Bug fix — something was broken and now works
Fixed being unable to add more than 1 Liongard site mapping without refreshing the page
2.176.12.174.41#771962
Bug fix — something was broken and now works
Spelling fix in Xero integration
2.176.12.174.41#770640
Improvement — an existing feature extended, adjusted or polished
Minor improvements to event management functionality
2.176.12.174.41#770007
Bug fix — something was broken and now works
Resolved a tax issue with QBO automatic sales tax and excluding clients from syncing to accounts integration
2.176.12.174.41#768881
Bug fix — something was broken and now works
Fixed an issue with using multiple horizontal radio fields
2.176.12.174.41#768714
Bug fix — something was broken and now works
Resolved partially creating a bill/invoice based on quantity when adjusting for price
2.176.12.174.41#767845
Improvement — an existing feature extended, adjusted or polished
Improved robustness of stock by preventing the changing of "don't track stock" as disabling can cause stock mismatches later.
2.176.12.174.41#766450
Bug fix — something was broken and now works
Fixed 'test configuration' button validating incorrectly in ALSO/Westcoast Cloud integrations
2.176.12.174.41#765809
Bug fix — something was broken and now works
Fixed an issue with the site lookup field when setting up site mappings for Datto RMM
2.176.12.174.41#764675
Bug fix — something was broken and now works
Fixed a minor issue with top level when importing clients from the N-Able N-Central integration
2.176.12.174.41#755581
Improvement — an existing feature extended, adjusted or polished
Option to log change tickets on the portal if there is a change collision
Needs configuration
2.176.12.174.41#751884
Bug fix — something was broken and now works
Fixed quote $-variables not populating on internal approval emails when using ticket approval
2.176.12.174.41#751674
Bug fix — something was broken and now works
Fixed the 2FA setup prompt appearing when impersonating, and when "bypass Halo 2FA if logging in with SSO" is enabled
2.176.12.174.41#741010
Improvement — an existing feature extended, adjusted or polished
NinjaOne alert webhooks now process in the background
Performance
2.176.12.174.41#697784
Bug fix — something was broken and now works
Fixed a language pack issue with notifications
2.176.12.174.41#685425
Bug fix — something was broken and now works
Fixed an issue with inputting Holidays into a Workday in certain time zones
2.176.12.174.41#543233
Bug fix — something was broken and now works
Fixed an error in API when receiving stock
2.176.12.174.42#783506
Bug fix — something was broken and now works
When chat is in full screen, the send message button will now always show
2.176.12.174.42#783051
Bug fix — something was broken and now works
Fixed an issue with websocket method not working for agent chat in some instances
2.176.12.174.42#783005
Bug fix — something was broken and now works
Fixed a minor issue with $ ITEMPRICE and $ ITEMCOST
2.176.12.174.42#782744
Bug fix — something was broken and now works
Fixed missing field mapping names in mapping table
2.176.12.174.42#782378
Bug fix — something was broken and now works
Fixed an issue where the QuickBooks Online Client import screen would close when importing
2.176.12.174.42#782193
Bug fix — something was broken and now works
Resolved an issue where the Invoice Date for a Sales Order is incorrectly adjusted by the system timezone
2.176.12.174.42#782150
Internal or maintenance work with no directly usable change
Improvements to daily deletes
2.176.12.174.42#782139
Internal or maintenance work with no directly usable change
Minor task scheduler improvement
2.176.12.174.42#782122
Bug fix — something was broken and now works
Fixed an issue with adding rows to asset custom tables
2.176.12.174.42#779905
Bug fix — something was broken and now works
Fixed an issue with notification email monitoring returning false positives in rare cases
2.176.12.174.42#779810
Improvement — an existing feature extended, adjusted or polished
Made some improvements to the handling of some errors and token maximums in AI Insights/Indexing
2.176.12.174.42#778958
Bug fix — something was broken and now works
Fixed an issue with the lookup cache performance
Performance
2.176.12.174.43#784198
Bug fix — something was broken and now works
Fixed an issue with loading tickets with followers enabled
2.176.12.174.44#784403
Bug fix — something was broken and now works
Resolved an issue with creating Invoices/Bills from Sales/Purchase Orders
2.176.12.174.44#784382
Bug fix — something was broken and now works
Fixed a permissions issue with Live chat
2.176.22.174.45#785990
Improvement — an existing feature extended, adjusted or polished
Changes to $ CHATTRANSCRIPT variable to use the overriding agent name for the chat profile if applicable
2.176.22.174.45#785294
Improvement — an existing feature extended, adjusted or polished
Adjust the 'Abandoned chat auto closes also close the related Ticket' setting to also close Tickets when a User ends a chat directly instead of just due to inactivity (only if queued for live chat and the chat is not assigned)
2.176.22.174.45#784957
Bug fix — something was broken and now works
Fixed a minor issue with override charge rates
2.176.22.174.45#784439
Improvement — an existing feature extended, adjusted or polished
Added a global chat setting to enlarge the Agent chat message box
Needs configuration
2.176.22.174.45#778662
Bug fix — something was broken and now works
Fixed various issues with auto assign and load balancing
2.176.32.174.46#788436
Bug fix — something was broken and now works
Fixed an issue with Avalara causing an error when saving Tax in some cases
2.176.32.174.462.162.101#787008
Bug fix — something was broken and now works
Fixed issue with config tracking some entities
2.176.32.174.46#785974
Improvement — an existing feature extended, adjusted or polished
Hint when showing the runbook variable input screen detailing recent changes
2.176.32.174.46#785431
Bug fix — something was broken and now works
Resolved an issue when delivering to a User from a Purchase Order would give a stock validation error
2.176.32.174.47#785611
Bug fix — something was broken and now works
Fixed a rare issue where Items with multiple Cost/Price overrides would prevent Items from being added to Invoices
2.176.32.174.51#791905
Bug fix — something was broken and now works
Fixed a "navigator.serviceWorker is undefined" error when loading the agent app in Firefox private mode
2.176.32.174.51#791883
Bug fix — something was broken and now works
Fixed an issue with linking assets to a service
2.176.32.174.51#790539
Improvement — an existing feature extended, adjusted or polished
Minor security improvement to database lookups
Security
2.176.32.174.51#789993
Bug fix — something was broken and now works
Fixed an issue with the 'Create Asset' system use on actions
2.176.32.174.51#789825
Bug fix — something was broken and now works
Fixed an issue where 'Add Note' button on Invoices would display a blank page
2.176.32.174.51#788361
Bug fix — something was broken and now works
Fixed a visual issue with QuickBooks Online automatic sales tax
2.176.52.174.53#794698
Internal or maintenance work with no directly usable change
Fixed an issue with the upgrader
2.176.1#781633
Bug fix — something was broken and now works
Resolved an issue where the Sales Order list for "Require Action" is excluding Sales Orders incorrectly
2.176.1#781274
Bug fix — something was broken and now works
Resolved an issue with listing Items in the API
2.176.1#781197
Bug fix — something was broken and now works
Fixed an issue with integration webhooks not triggering automations
2.176.1#780339
Bug fix — something was broken and now works
Resolved an issue where the first row of the imported data is not included in the import
2.176.1#779614
Bug fix — something was broken and now works
Fixed issue with navbar buttons not displaying when there are lots of them
2.176.1#778848
Bug fix — something was broken and now works
Resolved an issue with Formatted Email when the Details data is cut off at the end of the line on the Ticket details
2.176.1#778298
Bug fix — something was broken and now works
Fixed an issue where Action dropdowns on Sales Orders would display when lines had no actions
2.176.1#778128
Bug fix — something was broken and now works
Fixed an issue with Stored Procedures in the Upgrader
2.176.1#778119
Bug fix — something was broken and now works
Resolved an issue when changing the Calculated Quantity Type of a Recurring Invoice line fails to clear out the previous Types criteria
2.176.1#777096
Bug fix — something was broken and now works
Resolved an issue with Ticket Level rounding where the latest action can fail to set the rounding correctly when automation are used for that action
2.176.1#776450
Bug fix — something was broken and now works
Fixed an issue with Signature fields being set to mandatory
2.176.1#776071
Improvement — an existing feature extended, adjusted or polished
Creation Type can now be used as part of an Azure/CSP User/Agent mapping
2.176.1#775893
Bug fix — something was broken and now works
Fixed an issue with client restrictions in certain cases
2.176.1#775723
Improvement — an existing feature extended, adjusted or polished
Minor error message improvements
2.176.1#775676
Improvement — an existing feature extended, adjusted or polished
A new setting has been added to the Sales Order Configuration labelled "Hide the 'Add Budget to Project' Order line action"
Needs configuration
2.176.1#775454
New feature — a capability that did not exist before2.176.1#775075
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the Xero Integration so that the Purchase Order status can be updated from Halo
Needs configuration
2.176.1#774983
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Self Service Portal Configuration so that when a Knowledgebase article fails to load on an anonymous session the session will redirected to log in
Needs configuration
2.176.1#774707
Improvement — an existing feature extended, adjusted or polished
Minor error message improvement when trying to run disabled runbook
2.176.1#774573
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Configuration > Tickets > General > Advanced that will show an extra quick link copy option in the top right "Share" button. Variable can be used to populate this copy link.
Needs configuration
2.176.1#774424
Improvement — an existing feature extended, adjusted or polished
Partner Cost will now be imported to Subscriptions as part of the Pax8 integration
2.176.1#774333
Improvement — an existing feature extended, adjusted or polished
When using Customer Relationships in Ticket Rules it is now possible to use the "Includes" option
2.176.1#774063
Bug fix — something was broken and now works
Fixed rare issues when using an automation to run SQL queries
2.176.1#773245
Bug fix — something was broken and now works
Fixed a rare issue with automatically billing recurring invoices
2.176.1#772220
Improvement — an existing feature extended, adjusted or polished
ARR/MRR/One-off fields have been added to the new Opportunity screen
2.176.1#771665
Improvement — an existing feature extended, adjusted or polished
$ variables from Items can now be used as part of Purchase Order line PDF generation
2.176.1#770632
Improvement — an existing feature extended, adjusted or polished
Added a disconnect button the Avalara Integration
2.176.1#770503
Bug fix — something was broken and now works
Fixed an issue with incoming alert ticket matching.
2.176.1#770162
Bug fix — something was broken and now works
Resolved an issue with Xero exclusive tax failing to be copied from Recurring Invoices to Invoices on creation
2.176.1#769900
Improvement — an existing feature extended, adjusted or polished
Attempting to delete an Item Group with Items still present will now result in a validation error/warning.
2.176.1#769896
Improvement — an existing feature extended, adjusted or polished
Add file type whitelist setting to the security and performance settings page.
Needs configurationSecurity
2.176.1#769668
Improvement — an existing feature extended, adjusted or polished
A "Void" sub-menu has been added to the Credit Note list on the main screen
2.176.1#769596
Bug fix — something was broken and now works
Fix DST issue with scheduled ticket start/target dates
2.176.1#769238
Improvement — an existing feature extended, adjusted or polished
On creation of Quickbooks Online Payments (from Halo) the Reference No. can be set by adding data to the Halo Invoice Payment "thirdpartyid" field
2.176.1#769110
Improvement — an existing feature extended, adjusted or polished
Updated a label
2.176.1#769105
Bug fix — something was broken and now works
Fixed an issue with "Add Budget to Project" action in Sales Orders not displaying as intended
2.176.1#768979
Bug fix — something was broken and now works
Fixed an issue with filtering Schedule Occurrence on backend monitoring
2.176.1#768892
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.176.1#768835
Needs configuration
Improvement — an existing feature extended, adjusted or polished
An option has been added to reporting next to Timezone selection that removes the Timezone adjustment from reporting period filters. This is useful when the reporting period is a Date field.
Needs configuration
2.176.1#768597
Improvement — an existing feature extended, adjusted or polished
An option has been added to the Recurring Invoice list to hide/show inactive Recurring Invoices
2.176.1#768292
Improvement — an existing feature extended, adjusted or polished
Added "Lookup ID" and "Stored in Table" read only fields to Custom field details for reporting purposes
2.176.1#768038
Bug fix — something was broken and now works
Fixed an issue where a reassign action would not reassign a ticket to the team leader of its new team
2.176.1#767353
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the Billing Configuration so that when Invoice quantities are calculated using Assigned Licenses, only non-service users will be included
Needs configuration
2.176.1#766559
Bug fix — something was broken and now works
Fixed an issue with pulling ticket type permission config changes from UATs
2.176.1#766497
Bug fix — something was broken and now works
Fixed a UI issue with vertical menus
2.176.1#766268
Improvement — an existing feature extended, adjusted or polished
An Account Manager multi-select option has been added to Customer and Distribution Lists
Needs configuration
2.176.1#765890
Bug fix — something was broken and now works
Fixed the quote setting "Status to move to after creating a Sales Order" not applying when the status ID is 0
2.176.1#765702
Improvement — an existing feature extended, adjusted or polished
Improved the performance when using ticket-driven service statuses
Performance
2.176.1#765360
Improvement — an existing feature extended, adjusted or polished
When adding configuration item to a ticket all child and parent CIs will now be added to the ticket
2.176.1#765324
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.176.1#764973
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Improvements to the saving of config forms that autosave
2.176.1#764971
Bug fix — something was broken and now works
Resolved an issue with notifications failing to be created correctly in some cases when using the outgoing service
2.176.1#764703
Improvement — an existing feature extended, adjusted or polished
When using the Quickbooks Online Integration Sites can now have the "Is Taxable" setting overridden which will override the Client Taxable setting
Needs configuration
2.176.1#764651
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.176.1#763547
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with editing rows in tables on entities that are config tracked
2.176.1#763437
Bug fix — something was broken and now works
Fixed an issue with rounding line adjustments failing to sync to Xero in some cases.
2.176.1#762591
Bug fix — something was broken and now works
Fixed an issue with calculated quantities on Recurring Invoices
2.176.1#762279
Bug fix — something was broken and now works
Fixed the "Most recent invoice" column in Recurring Invoice lists not accounting for merged invoices
2.176.1#762194
Bug fix — something was broken and now works
Fixed an issue with manually set quote
2.176.1#761557
New feature — a capability that did not exist before
System Use action options have been added for "Delete All Appointments/Tasks" and "Complete All Appointments/Tasks"
2.176.1#760544
New feature — a capability that did not exist beforeNeeds configuration2.176.1#760451
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Options have been added to Billing Templates and Billing Plan Combinations to allow them to be marked as active/inactive. A sequence has also been added to Billing Templates.
Needs configuration
2.176.1#760207
Bug fix — something was broken and now works
Fixed an issue where moving an asset would clear the created from purchase order
2.176.1#758986
Bug fix — something was broken and now works
Fixed an issue with inconsistent tax when values are passed over from quotes in some cases
2.176.1#758164
New feature — a capability that did not exist before
Added the ability to bulk edit assets on a ticket if in the table view
2.176.1#758039
Improvement — an existing feature extended, adjusted or polished2.176.1#757582
Improvement — an existing feature extended, adjusted or polished
Automated Tickets with Ticket Templates will now create the Child Tickets configured on the Template
2.176.1#756982
New feature — a capability that did not exist before
Added the ability to set global defaults for the web access level of End-Users
2.176.1#754736
Improvement — an existing feature extended, adjusted or polished
Added a setting to enable/disable the SLA release of tickets after an approval process accept or reject. This is enabled by default as this has been the normal behaviour.
Needs configuration
2.176.1#754071
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the Ticket Type Configuration labeled 'When manually creating a Child Ticket, set the user to the Agent creating' that will set the User, when creating a child ticket/task, to the logged in Agent User account
Needs configuration
2.176.1#753524
Improvement — an existing feature extended, adjusted or polished2.176.1#751230
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the QuickBooks Online integration configuration so that the Halo Purchase Order Reference Number can be pushed to the QuickBooks Online Document Number
Needs configuration
2.176.1#750402
Bug fix — something was broken and now works
Fixed an issue importing Subscriptions via Pax8
2.176.1#750171
Improvement — an existing feature extended, adjusted or polished
You can now select a workday when creating scheduled dates on contract plans
2.176.1#750123
New feature — a capability that did not exist before
Added the ability to bulk delete scheduled appointments on customer contracts
2.176.1#750122
Improvement — an existing feature extended, adjusted or polished
Added an option on appointment/shift types to still be available for agent resource booking
2.176.1#750119
Bug fix — something was broken and now works
Fixed an issue with users not being deactivated through Entra ID / CSP when their site mapping returned no users
2.176.12.174.71#749681
Improvement — an existing feature extended, adjusted or polished2.176.1#748230
New feature — a capability that did not exist before
Added custom translations to ticket areas
Needs configuration
2.176.1#747364
Improvement — an existing feature extended, adjusted or polished
Additional criteria have been added to the Automated Ticket function for Subscriptions and Licenses
Needs configuration
2.176.1#746165
Improvement — an existing feature extended, adjusted or polished
Added a Parent Project column to Sales Order lines which will show the parent ticket of the associated project
2.176.1#743280
Improvement — an existing feature extended, adjusted or polished
Added Appointment Type as an option for ticket list criteria
2.176.1#740201
New feature — a capability that did not exist before
Added Dynamic Field Value Visibility at Approval Process Level
2.176.1#739394
New feature — a capability that did not exist before
Added access control for Notifications
2.176.1#736656
New feature — a capability that did not exist before2.176.1#735498
Improvement — an existing feature extended, adjusted or polished
The date used for calculating the next Automatic Increase on an Recurring Invoice line can now be set when editing the line
Needs configuration
2.176.1#712451
Bug fix — something was broken and now works
Made contracts start/end in the helpdesk time zone rather than UTC
2.176.1#711522
Improvement — an existing feature extended, adjusted or polished
Added a field to display if the linked item is taxable to all billing entity lines
2.176.1#708517
Improvement — an existing feature extended, adjusted or polished
The fields status, priority, and ticket type can now be made read-only on actions
Needs configuration
2.176.1#705321
New feature — a capability that did not exist before2.176.1#692361
Improvement — an existing feature extended, adjusted or polished2.176.1#690640
New feature — a capability that did not exist before
Added the ability to clone knowledge base articles
2.176.1#688283
Improvement — an existing feature extended, adjusted or polished2.176.1#670213
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.176.1#663927
Needs configuration
New feature — a capability that did not exist before2.176.1#658495
Improvement — an existing feature extended, adjusted or polished2.176.1#653567
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.176.1#653468
Needs configuration
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the Contract/Agreement configuration so that a default Next Call Date can be set for Contracts when not specified
Needs configuration
2.176.1#642586
New feature — a capability that did not exist before2.176.1#634981
Improvement — an existing feature extended, adjusted or polished
A new setting has been added to the User Configuration that allows Site Main Contact to be any User at the Client (instead of only Users at the Site)
Needs configuration
2.176.1#611010
New feature — a capability that did not exist before
Added a Clone button to Recurring Invoices
2.176.1#607388
Improvement — an existing feature extended, adjusted or polished
Added custom field types to static field mapping for site mappings in Microsoft CSP
2.176.1#597431
Improvement — an existing feature extended, adjusted or polished
A new setting has been added to Configuration > Items and Stock Control named "Asset Serialization Field is mandatory" that makes the extra Asset Field shown on serialization mandatory
Needs configuration
2.176.1#594357
Improvement — an existing feature extended, adjusted or polished
The current Internal Note count will now show on the Internal Note tab of Quotes/Sales Orders/Purchase Orders/Invoices
2.176.1#464764
Bug fix — something was broken and now works
Ticket attachments will now remain linked to the relevant actions when merging and unmerging
2.176.1#443636
Improvement — an existing feature extended, adjusted or polished2.176.1#378823
New feature — a capability that did not exist before
An Approver Note can now be stored against Users and displayed on the pop out "Choose Approver" screen to assist in picking the appropriate Approvers
2.176.1#377960
Bug fix — something was broken and now works
Resolved an issue where the first time a recurring invoice is created the automatic percentage increase may fail to apply
2.176.2#788059
Improvement — an existing feature extended, adjusted or polished
Recurring Invoices with no schedule associated will now show as inactive in lists
2.176.2#787084
Bug fix — something was broken and now works
Fixed an issue with Jamf Asset Type Mappings
2.176.2#787017
Bug fix — something was broken and now works
Fixed an issue with Notifications access control
2.176.2#786802
Bug fix — something was broken and now works
Fixed an issue with appointment/ shift type settings
2.176.2#786024
Bug fix — something was broken and now works
Fixed issues with translatable email templates
2.176.2#785992
Bug fix — something was broken and now works
Fixed an issue where some Incomplete Timesheet Notifications would display incorrectly
2.176.3#791873
Bug fix — something was broken and now works
Fixed an issue leaving feedback on a Slack conversation
2.176.3#789577
Bug fix — something was broken and now works
Fixed issues with custom email template variables
2.176.3#788570
Bug fix — something was broken and now works
Resolved an issue where the first time a recurring invoice is created the automatic percentage increase may fail to apply
2.176.3#788518
Bug fix — something was broken and now works
Fixed an incorrect label when creating new shifts
2.176.3#788508
Improvement — an existing feature extended, adjusted or polished2.176.3#763838
Bug fix — something was broken and now works
Fixed a visibility issue with the Invoice Approval button
2.176.4#793166
Bug fix — something was broken and now works
Fix issue where start date and target date may not be set when applying a template or creating a scheduled ticket
2.176.4#792588