Version 2.174 — Halo Release Notes

New feature — a capability that did not exist before
2.174.1#685643

Fixed an issue processing signed attachments on incoming emails via the EWS method

2.176.12.174.222.162.82#774202

Fixed an issue where appending or prepending a PDF with specific bookmarks to a Quote could cause stability issues with the hosted reporting service

2.176.22.174.462.162.92#782823

It will no longer be possible to delete Charge Rates that are used on Tickets. An error will be shown if this is attempted.

2.174.1#764981

Property "deviceid" has been added to the fields available for mapping in the N-Central integration

2.174.1#764957

Prevented owner emails from being triggered from release emails

2.174.1#764695

Fixed an error that can occur in a runbook with lots of loops

2.174.1#764230

Improvement — an existing feature extended, adjusted or polished
2.174.1#764069

Fixed an issue with recurring invoice generation failing if particular settings are enabled

2.174.1#764049

Fixed an issue with the embeddable ticket form configuration not working under certain conditions

2.174.12.162.81#763971

Fixed an issue with the background not displaying in the portal when using dark mode

2.174.1#763894

Improved the performance of searching Knowledge Base Articles in the Self-Service Portal

Performance

2.174.1#763785

Corrected a language pack for the SharePoint integration

2.174.12.162.81#763540

Fixed an issue where creating a new knowledge base article version would break some related articles

2.174.1#763410

Fixed an issue with workflows not cloning all the details if any of the fields had translations

2.174.1#763209

Closing tickets created from Atera alerts will now resolve the Atera alert rather than deleting it

2.174.1#763119

Fixed an issue with Microsoft Entra ID matching on the incorrect user when there are duplicates at different sites

2.174.1#763044

Fixed an issue where using a visibility condition of type "not equal to" would hide fields from the all fields $ variables

2.174.1#762941

The default date format for Canadian browser display has been changed from DD/MM/YYYY to YYYY-MM-DD to follow Canadian standards

2.174.1#762938

Fixed an issue with importing Subscriptions via Giacom

2.174.12.162.81#762905

Fixed an issue with the $ UNSUBSCRIBELINK variable not populating correctly

2.174.1#762330

Fixed an issue with owner-level access control on scheduled tickets not letting you edit the access control

2.174.12.162.81#762187

Fixed an issue with field values getting cleared incorrectly when using dynamic field value visibility

2.174.1#762076

Fixed an issue with 'Limit access to News Articles by start and end date' for KBs

2.174.12.162.81#762071

Fixed KB Article attachments not showing on the end-user portal

2.174.1#762032

Fixed an issue with the PRTG webhooks

2.174.12.162.81#762008

Fix an issue with sending emails before an attachment has finished uploading when using client side uploads.

2.174.1#761914

The option to apply agent permissions to a data source can now only be edited by agents with permission to create data sources

Needs configuration

2.174.1#761881

Fixed a minor display issue with category value messages

2.174.1#761621

Fixed a UI issue with the Setup screen

2.174.1#761492

Fixed stock buttons showing on items with "do not track stock" enabled

2.174.1#761326

Fixed an issue with horizontal radio fields not displaying correctly when grouped together

2.174.12.162.81#761276

Fixed an issue with the Periodic History Table

2.174.1#761192

Added the option to import warranty information for devices in the NinjaOne integration

2.174.1#761106

Fixed an issue with providing a custom validation reason

2.174.1#761085

Resolved an issue with the default value for "Create a Agreement if none exist" incorrectly being set when creating a new Billing Template

2.174.12.162.81#761055

Fixed an issue with websocket connection method for chats for user accounts linked to accounts in some scenarios

2.174.1#760949

An additional hint/explanation has been added to the setting "Allow licences to be managed from within Halo" to ensure it is clear that changes made to User licenses will be reflected in Microsoft/Azure

2.174.1#760826

When creating an Asset via the API the Fields specified will be added to the Asset Type if the Asset Type currently has no Fields

2.174.1#760823

Fixed an issue with the Intune integration not ignoring assets that don't match any asset type mappings

2.174.12.162.81#760756

Fixed an issue when printing ticket PDFs

2.174.1#760708

Fixed an issue with stock buttons appearing on non-stock tracked items in some cases

2.174.12.162.81#760452

Resolved an issue with the Sales Order status change failing to show in the Change History when the Status is changed by either a Consignment, Invoice or Contract creation

2.174.1#760359

When an email is sent following an error from the Integrator application it will now include the Integration or Module name

2.174.1#760333

Fixed Shift Type not being set correctly when recurring shifts are created

2.174.12.162.81#760303

Fixed a visual issue with the Customer Relationships field in Notification trigger conditions

2.174.1#760269

Fixed an issue with using the query builder to query custom fields that are suing the new storage method

2.174.12.162.81#760233

Fixed an issue with ordering by some columns in the Ready For Invoicing area

2.174.1#759792

Fixed a rare issue with automatic invoicing thread overlaps

2.174.1#759715

Fixed a visual issue with the Periodic History table

2.174.1#759677

Increased the frequency in which Salesforce access tokens are refreshed

Performance

2.174.12.162.81#759659

Fixed an issue with grouping asset fields

2.174.12.162.81#759643

Fixed an error for some actions erroring when attempting to create without a charge rate in some cases

2.174.1#759641

Fixed an issue with the navigation bar search for services in the self-service portal

2.174.12.162.81#759635

Bug fix — something was broken and now works
2.174.1#759491

Fixed an issue with the 'Open Tickets' widget on customer overview

2.174.12.162.81#759372

Fixed an error getting assets from SnipeIT when there are no custom fields on the SnipeIT asset.

2.174.12.162.81#759311

Resolved an issue with invoice group quantity on PDFs incorrectly showing

2.174.12.162.81#759252

Fixed the $-site variable on invoice lines not using the correct site set on the invoice

2.174.1#759127

Tickets Lists Dashboards will now show the count/page data in the top right corner of the widget

2.174.1#759079

Fixed non-administrators being unable to delete Clients despite having delete permissions

2.174.12.162.81#759068

Minor language pack improvement

2.174.1#758906

Fixed an issue with the display value for SQL select custom fields in custom table rows not updating correctly

2.174.12.162.81#758868

Fixed an issue with Device 42 asset mappings import

2.174.12.162.81#758860

Fixed an issue with Hubspot field mappings not saving

2.174.1#758834

The default Status for Exact Online Invoices can now be set in the Exact Online Integration settings

Needs configuration

2.174.1#758779

Fixed a minor visual issue on the portal

2.174.1#758758

The Quickbooks Online minor version used in API communications can now be overridden if requested

Needs configuration

2.174.1#758648

When sending a Twilio SMS from a ticket any inbound SMS will now match the incoming phone number if configured in the Twilio integration to "Allow creation of Tickets and Actions via inbound SMS"

2.174.1#758637

Improved the loading of approval process rules

Performance

2.174.12.162.81#758580

Fixed an issue where the ticket charge rate field would not apply on quick closing new tickets

2.174.12.162.81#758574

Recurring Invoice line groups can now be set to be active/inactive

2.174.1#758481

Fixed an issue with overriding field name at ticket type level

2.174.1#758436

Improve the "AI 'Thank you' email detection"

2.174.12.162.81#758254

Fixed an API error when saving actions

2.174.1#758194

Removed credit notes from syncing to Avalara

2.174.12.162.81#757995

Fixed a rare issue with Scheduled Reports

2.174.12.162.81#757987

Fixed a minor issue with approval delegation

2.174.12.162.81#757820

Fixed an issue with Jira Priority mappings

2.174.1#757771

Fix DST switch SLA issues

2.174.1#757754

Fixed an issue with the comments field for approvals

2.174.12.162.81#757713

Fixed an issue with action level default fields populating in the audit table when not on the action

2.174.1#757703

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#757636

Fixed a rare issue with Datto Webhooks

2.174.1#757630

Fixed an issue with Datto Webhooks

2.174.12.162.81#757628

Updated a Datadog integration configuration screen label

2.174.1#757581

Fixed an issue with Target Hours on Timesheets involving All-day Holiday

2.174.1#757451

Fixed an issue with adding All agents to a Subscription in the Exchange Calendar Integration

2.174.1#757213

Fixed an issue with the status after approver update setting

2.174.1#757183

Resolved an issue with certain ALSO licenses showing a 0 quantity when they are a migrated license

2.174.12.162.81#757103

Improved email truncation for Gmail/IMAP mailboxes

2.174.1#757102

Fixed an issue with ingesting integration webhooks

2.174.12.162.81#757078

Resolved an issue with the Description and Notes taking the same Long description value from the invoice line

2.174.1#757065

Fixed an issue with single select custom fields that only load the top 100 results not saving

2.174.12.162.81#756948

Fixed an issue where some appointment information such as the related Ticket would be lost during imports when using the override organizer functionality in Exchange Calendars

2.174.1#756937

Fixed an issue with using client-side attachment uploads with the attachment table view

2.174.1#756577

Fixed an issue with ticket type's default appointment types not applying

2.174.1#756458

Fixed an error when loading tickets with no client against them

2.174.12.162.81#756441

Resolved an issue with updates to Site causing Customer records to be updated/creating in account software integrations when the Customer is set to not sync to account software

2.174.12.162.81#756354

Fixed an issue with tracking with appointments

2.174.1#756351

Fixed slow loading of customer view lists

Performance

2.174.1#756276

Fixed an issue with Re-assign Events not queueing in rare situations

2.174.1#756257

Fixed an issue with not being able to add value mappings to event rule variables

2.174.1#756234

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#755988

Fixed an issue with custom field values when using 'Include Children' at column profile level

2.174.12.162.81#755985

Fixed issues with translations when adding and then removing the translated string

2.174.12.162.81#755769

Fixed issues with users not matching to their assets during the Microsoft Entra ID integrator sync

2.174.12.162.81#755209

Fixed an issue with using $ Variables for custom fields using the new storage method

2.174.12.162.81#755197

Fixed a rare issue with user matching based on a Ninja custom field

2.174.12.162.81#755194

Fixed an issue where if a ticket's asset has a supplier and you log a ticket to a supplier, the supplier chosen in the action would not override the asset's supplier

2.174.1#755123

New feature — a capability that did not exist before
2.174.1#755118

Fixed an issue with "Show all Teams in this Department in the Team Tree" not always applying if multiple roles give membership to the department

2.174.12.162.81#755023

Fix for showing "not synced to qbo" image on customer drop downs

2.174.1#755021

Fixed a rare issue with saving scheduled tickets using the new custom field storage method

2.174.12.162.81#755014

Improvements to email loop prevention

2.174.1#754913

Alerts created from Cisco Meraki will now fall back to the Organisation mapping if the device does not exist or is not matched

2.174.1#754910

Fixed an issue with email threading following an undeliverable email

2.174.1#754889

Fixed an issue where Users with Read-Only permissions for Reports couldn't sort columns

2.174.1#754868

Fixed an issue with dynamic field value visibility with 'related services'

2.174.1#754830

An additional option has been added to the setting "Allow a Tickets Customer and Site to be different to the End-Users Customer and Site" named "Allow selection from any Customers/Sites in their Top Level"

Needs configuration

2.174.1#754804

Customer specific change

2.174.12.162.81#754803

Added the ability to select a filter profile for the On Hold ticket widget

2.174.1#754734

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#754716

Fixed an issue with projects money budget field on actions

2.174.12.162.81#754554

Fixed an issue with the send option on KB articles when viewing tickets

2.174.12.162.81#754419

Fixed an issue with config change tracking when importing from Entra ID

2.174.12.162.81#754375

The email rule setting 'Scan the full email body' will now also apply to user matching

2.174.1#754270

Minor language pack improvement

2.174.1#754209

A setting has been added to Tickets > SLA > General that allows SLA Hold procedures to be followed for Tickets excluded from SLA

Needs configuration

2.174.1#753979

Disabling main site or user to return validate error

2.174.1#753973

Fixed a minor UI issue with permissions modal screens

2.174.12.162.81#753943

Resolved an issue with billing items issued for tickets invoiced to a different client

2.174.12.162.81#753815

Fixed an issue with dynamic custom single select fields being used as variables

2.174.1#753813

Fixed an issue with approvals not being automatically approved

2.174.1#753727

The Stock bins setting now has warning and prevents disabling to avoid issues with stock

Needs configuration

2.174.1#753563

Fixed a minor UI issue with Dynamic field value visibility

2.174.1#753465

Fixed an issue with admins not being able to edit message groups

2.174.12.162.81#753454

Improvement — an existing feature extended, adjusted or polished
2.174.1#753440

Added a global setting to prevent ticket list colours from being visible on the portal

Needs configuration

2.174.1#753415

Fixed an issue with the settings Invoice Due Date and Due Date Type at Client-level

2.174.1#753020

Fixed a visual issue where tickets would appear at the first workflow stage instead of the end stage

2.174.12.162.81#752418

Added a setting to allow prepay amounts to be added to the Price field on invoice lines instead of the Quantity field.

Needs configuration

2.174.1#752296

Fixed an issue where deleting items from a Sales Mailbox would crash the page

2.174.12.162.81#752203

Fixed an issue with agent asset permissions

2.174.12.162.81#750010

Added end date and Time on OLA as columns to the ticket OLA table.

2.174.1#749886

Fixed a minor issue with listing invoices via the API

2.174.12.162.81#749608

Fixed a tax issue with adding product bundles to invoices when client tax overrides are set

2.174.1#748462

Minor improvement to the collision detection in the incoming service

2.174.12.162.81#747520

Fixed an issue with Datto RMM user matching on last logged in user

2.174.12.162.81#747303

Fixed an issue with article versioning

2.174.12.162.81#745155

Added the ability to use canned text on article draft description, resolution, and notes fields

2.174.1#745104

Customer specific fix for duplicate outgoing emails

2.174.12.162.81#744877

Fixed an issue with the integrator importing cancelled subscriptions from StreamOne Ion

2.174.12.162.81#744836

Stop certificates from being saved in S3.

Security

2.174.1#742972

Updated Agent Notifications Langpack

2.174.1#742348

Fixed an issue when saving approval process rule names

2.174.12.162.81#742053

New feature — a capability that did not exist before
2.174.1#741137

New feature — a capability that did not exist before
2.174.1#740560

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#740283

When walking through logging a ticket in the chat, fields set to not show on the end-user new ticket screen will no longer be shown

2.174.1#740275

Improvement — an existing feature extended, adjusted or polished
2.174.1#739302

Improvement — an existing feature extended, adjusted or polished
2.174.1#739071

Added ability to use iFrames in the chatbot https://halo.haloservicedesk.com/kb?id=2335

2.174.1#737664

Added the ability to set an SLA at template level

2.174.1#735482

ReportEvent records older than 6 months will now be cleared from the database as part of the Task Scheduler's daily scan

2.174.1#735172

Fixed an issue where some entities would not sync with third party integrations if the integration had been configured in a different language to the currently used language or the default language.

2.174.1#734817

Fixed an issue with the 'Every two weeks' frequency setting on schedules.

2.174.12.162.81#733441

New feature — a capability that did not exist before
2.174.1#731057

Fix ticket counts on default team in tree view

2.174.12.162.81#728825

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#727361

Added the ability to add End-Users to Distributions Lists from their User profile

2.174.1#726888

Improvement — an existing feature extended, adjusted or polished
2.174.1#725634

New feature — a capability that did not exist before
Needs configuration
2.174.1#719386

New feature — a capability that did not exist before
2.174.1#718995

Improvement — an existing feature extended, adjusted or polished
2.174.1#717949

New feature — a capability that did not exist before
Needs configuration
2.174.1#717319

Fixed an issue with high contrast mode on the self-service portal

2.174.12.162.81#714920

Fixed an issue with site custom tables

2.174.12.162.81#712654

New feature — a capability that did not exist before
Needs configuration
2.174.1#712629

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#709416

Fixed Recurring Shifts generating regular appointments rather than Shifts

2.174.1#708919

New feature — a capability that did not exist before
2.174.1#707044

Client details now has a clickable link to the Main Contact along with their email address and phone number

2.174.1#705172

Improvement — an existing feature extended, adjusted or polished
2.174.1#704676

New feature — a capability that did not exist before
Needs configuration
2.174.1#702539

Added the action level setting 'Default Email To and Cc address editing' and the email setting 'Prevent editing of Email Recipients on Tickets'

Needs configuration

2.174.1#701252

New feature — a capability that did not exist before
2.174.1#700068

Resolved an error with the configuration setting for stopping editing of posted invoices after X days incorrectly allowing edits after X days

2.174.1#694744

KB article deletion is now audited

2.174.1#694493

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#693013

Improvement — an existing feature extended, adjusted or polished
2.174.1#692420

Optimised the customer/site import for N-Able N-Sight to prevent timeouts

Performance

2.174.1#684887

Fixed an issue with filtering ticket lists on workflow stages

2.174.1#680070

Fixed an issue where Bundle View on Quotations would hide ungrouped items

2.174.1#679955

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#679913

Changed 'Can View Item Costs' permission to apply to Quotations

2.174.1#679905

Accessibility improvements for tree dropdown fields

2.174.1#674727

Added Google Workspace as a system integration for Runbooks

2.174.1#669396

Fixed an issue where agent holiday allowance could still be reduced when booked over a workday holiday

2.174.12.162.81#664732

Added an extra check to ensure the Stripe button for "Take Auto Payment" cannot be double-clicked

2.174.1#663815

New feature — a capability that did not exist before
2.174.1#658538

New feature — a capability that did not exist before
2.174.1#643820

Improvement — an existing feature extended, adjusted or polished
2.174.1#610496

Fixed an issue on ticket type list button in the self service portal

2.174.2#766345

Fixed an issue where chatbot iFrames on the self-service portal would not show

2.174.2#766284

Fixed an issue with not being able to load scheduled tickets

2.174.2#765911

Fixed an issue filtering tables on v2.174.1

2.174.2#765551

Fixed an error when loading reports that haven't been saved yet on v2.174.1

2.174.2#765535

Fixed an issue with appointment creation in the Exchange Calendars integration when using an overriding organizer

2.174.3#768818

Fixed Issue with 'Every 2 weeks' schedule type when selecting multiple days of the week.

2.174.3#768247

Fixed an issue with setting an SLA on automated/scheduled tickets

2.174.3#768192

Fixed issue with new anonymous attachments setting not being visible for hosted customers

2.174.3#767860

Fix an issue with uploading certificates with client side uploads enabled.

Security

2.174.3#767333

Fixed an issue with the "When billing prepay as amounts make the amount show as the invoice line price rather than the quantity" setting applying in reverse.

2.174.3#767224

Fixed styling issues with using tiel split-screen view in the self-service portal

2.174.3#767154

Fixed an issue importing appointments with Exchange EWS via App Impersonation (API/Halo Integrator)

2.174.3#766033

Fixed an issue with setting the default asset type for the Liongard integration

2.174.4#769609

Fixed an issue with the default SLA on automated tickets

2.174.4#769582

Fixed issues with asset runbooks

2.174.4#768889

Fixed an issue with calculating Invoice Due Date

2.174.4#768863

Fixed an issue with Microsoft Entra ID agent field mappings on the integrator

2.174.42.162.81#768061

Fixed an issue where older Addigy alerts could be processed in the Halo Integrator

2.174.52.162.81#771663

Fixed an issue with calculating Invoice Due Date

2.174.5#771661

Fixed an issue with enabling Microsoft Teams shifts imports for a team

2.174.5#771504

Minor display change to Time settings

2.174.5#771376

Fixed an issue where the name of an integration may appear blank in the Halo Integrator logging

2.174.52.162.81#770558

Fixed an issue with the Westcoast Cloud scheduled integration sync (hosted only).

2.174.52.162.81#769657

Fixed a minor issue with selecting accounts codes for QuickBooks Online items

2.174.52.162.81#764738

New feature — a capability that did not exist before
2.174.5#761296

Fixed an issue with the 2.174.5 build

2.174.6#773076

Fix a display issue on the My Approvals screen

2.174.7#773469

Fixed an issue with the "Status after approver update" ticket type setting

2.174.7#773352

Fixed an issue with the related tickets tab showing many unrelated tickets

2.174.7#773276

Additional embedded chat outbound events have been added

2.174.7#773206

Various minor visual fixes for Halo Chat widget on mobile devices

2.174.7#770954

Fixed an issue with the latest version of a Knowledge Base article links

2.174.7#765522

Fixed an issue with searching fields in the Chat bot not being case insensitive

2.174.7#763057

Fixed an issue processing email attachments

2.174.8#774370

Fixed an issue with the round-robin ticket assignment method

2.174.9#774133

Improvements to display of chat on mobile devices

2.174.222.174.10#775468

Fixed an issue importing Licences from Giacom

2.174.21#772420

Fixed the buttons on Ticket List widgets obscuring the edit/delete buttons when editing a dashboard

2.174.21#772318

Fixed multi-currency being automatically enabled when enabling any accounting integration

2.174.212.162.91#771998

Fixed users with Web Access Level set to No Access being able to log into the portal

Security

2.174.21#771831

Fixed an issue with the agent booking field being a mandatory field when submitting tickets

2.174.21#771475

Fixed an issue with Calculated Custom Fields not rounding as intended in some situations

2.174.21#771431

Fixed a rare issue with users accessing KB articles

2.174.212.162.91#771259

Fixed a rare issue with QuickBooks Online Webhooks incorrectly reporting invalid_grant

2.174.21#771179

Modified the Cisco Meraki endpoint to better handle the TooManyRequests response

2.174.21#770962

Fixed an issue with loading the service category tiles on the portal

2.174.212.162.91#770917

Resolved an issue with opening Tickets from Connected Instances failing to use the correct URL

2.174.212.162.91#770870

Fixed an issue with Attachment viewing behaviour being case-sensitive on the Attachment's extension

2.174.21#770500

Fixed an issue with the Send Email and Send SMS settings on Create Appointment actions

2.174.21#770243

Fixed an issue with $-appointmenttechnician variable

2.174.21#769959

Fix an issue where non-image types could be added as icons.

2.174.212.162.91#769651

Resolved an issue with Invoice details failing to show on Sales Order line columns when the line is only partially invoiced

2.174.21#769610

Minor label change to better explain the function of overriding a Sales Order line Invoice ID

2.174.21#769576

Fixed the Automation Critieria Type displaying incorrectly in Automated Ticket lists

2.174.212.162.91#769472

Minor improvement to Automated Ticket logs

2.174.21#769470

Fixed the Domotz Agent field not showing all agents when adding mappings

2.174.21#769419

Fixed "Microsoft 365 Business (no Teams)" licences not being accounted for by the Microsoft CSP integration when importing users as service accounts based on their assigned licences

2.174.21#769342

Fixed issues with formatted emails

2.174.212.162.91#769222

Fixed label for Kaseya Alert ID in Ticket Details

2.174.21#769173

Fixed a small visual issue in the FAQ Lists configuration menu

2.174.21#769124

Customer Purchase Order Number will now be copied from Sales Orders to the Projects created from them

2.174.21#769120

Fixed the add_rows property not working when updating custom tables on Assets

2.174.21#768999

Knowledge base search entries will no longer be recorded when complex search parameters are used

2.174.21#768905

N-Able N-Central Alert webhooks custom tag "Category" can now be used to set the Ticket Category

2.174.21#768220

Fixed a "navigator.serviceWorker is undefined" issue when loading the portal in private browsers

2.174.21#768195

Hint change for PowerShell script in an approval step

2.174.21#768156

Fixed an issue with the display of the canned text and attachment upload buttons in chat

2.174.21#768015

Fixed an issue with adding Site Restrictions from Roles

2.174.212.162.91#767897

Fixed an issue with syncing actions with ServiceNow

2.174.212.162.91#767876

Fixed an issue with adding site mappings in Google Workspace

2.174.212.162.91#767596

Resolved an issue with quote line quantities when importing Ingram Micro Reseller quotes

2.174.21#767439

Fixed some N-Central alerts failing to match customers/devices

2.174.21#767434

Service Users will no longer show in the User selection on the Ticket screen and change User selection

2.174.21#767156

Fixed a rare issue with project line actions on sales orders not being available for items with budget templates

2.174.212.162.91#767145

Fixed an issue with agreement scheduled appointments not creating

2.174.212.162.91#766971

Fixed the Additional Agents field not exporting to CSV correctly

2.174.21#766707

Minor language pack improvement

2.174.212.162.91#766643

Prompt added for whether to keep method unique identifiers when exporting Custom Integrations to JSON

2.174.21#766595

Fixed an issue with syncing dynamic field visibility changes to other instances

2.174.21#766591

The "This is a UAT database" banner will now show on all screens

2.174.21#766562

Resolved an error related to Daylight Savings that can cause the Period Start and End dates for invoices to be incorrect

2.174.212.162.91#766511

Fixed an issue with the forgotten password field not showing for end users under certain conditions

2.174.21#766486

Fixed an issue with using lookups with integration methods

2.174.212.162.91#766465

Minor fix to Pre-pay notification link

2.174.21#766065

Core Site fields are now audited in addition to specific fields already audited

2.174.21#765976

Fixed an issue with loading ticket lists on the Self Service Portal

2.174.21#765940

Fixed an issue with allowed organisation permissions still applying when set to allow all and users sometimes not appearing in the list of users under a customer

2.174.21#765897

Fixed the ship to info not populating when syncing purchase orders to Ingram Micro Resller

2.174.21#765887

Only active Customers will be imported using the N-Able Passportal Integration

2.174.21#765712

Fixed a minor issue with the bulk edit/delete option on tables

2.174.212.162.91#765612

Fixed an issue with the Halo Integrator management in the Sales Mailbox and Endpoint Central integrations

2.174.212.162.91#765586

Resolved an issue with importing appointments in the UI failing to pick up all agents from other organisations

2.174.21#765569

Resolved an issue with labour being incorrectly not assigned on the last day of an invoice period.

2.174.212.162.91#765022

Fixed an issue with hubspot client matching

2.174.21#765018

Fixed an issue with importing runbooks via JSON

2.174.21#764974

Fixed an issue with the context menu on the schedule occurrence list

2.174.21#764946

When using the alternative tax calculation method for Composite Tax Rates the Invoice Tax and Totals will now use this calculation method. The Tax will only be calculated in the API/Application and not the UI

2.174.21#764916

Fixed an issue with authorising the Teams Shifts Integration

2.174.21#764887

When importing Devices via Integrations the Device/Asset Matching Exclusion list will now be checked for any matching fields. Devices will also not be checked for existing matches when the matching value is one character

2.174.21#764818

Fixed various issues with Sharepoint integration

2.174.21#764724

When logged in and using an Action link to the self service portal the "Name" field will no longer show

2.174.21#764708

Resolved an issue with searching for Clients using "search_name_only"

2.174.212.162.91#764697

Resolved an issue with the Email From check in a Ticket Rule using the matched User email address that was matched as part of an email Rule instead of the actual Email From of the original email

2.174.21#764684

Fixed an issue with using HTML footers/headers in PDF templates

2.174.21#764652

Fixed an issue with the payload size when using the SQL import integration to update custom tables

2.174.21#764647

Fixed an issue with message group not always being applied

2.174.21#764444

Fixed an issue with emojis not displaying correctly

2.174.21#764172

Fixed an issue with Supplier Contacts

2.174.21#764114

Hosted customers can now use their Alias to authenticate with the Halo mobile (in the event their custom SSL cert cannot be trusted)

2.174.212.162.91#763751

Hiding 'deferred revenue' setting at charge rate level when global setting is disabled

2.174.21#763175

Fixed an issue with the setting "Deliver to the User" at Purchase Order-level

2.174.21#762652

Fixed the "Default Contract for New Tickets" field allowing invalid contracts to be selected when creating a new client

2.174.21#762583

Fixed a minor display issue with customer relationships

2.174.21#762514

Fixed an issue with the Automated Tickets - Recurring Invoice Lines

2.174.21#762034

Fixed an issue with agent only custom fields not being populated for alerts and formatted emails

2.174.21#762026

Fixed an issue with domain matching with incoming emails

2.174.21#762024

Fixed a display issue with role-team and team-agent relationships

2.174.212.162.91#761911

Fixed an issue with auditing custom fields

2.174.21#761382

Updated the required mailbox permissions for Azure client credentials connection method

Needs configuration

2.174.212.162.91#760468

Resolved an issue with syncing the Email Address for a Customer to and from Quickbooks Online be replacing semi-colon with a comma and vice versa. Also resolved an issue with existing cases of commas being used in Accounts Email Address in Halo.

2.174.21#759863

Fixed a primary key error when using email actions with "Add CC'd Users as Ticket followers" enabled

2.174.21#759613

Added validation when deleting items that are in a Product Bundle

2.174.21#758310

Resolved an issue with tax failing to be correctly copied over to a Bill from a Purchase Order

2.174.212.162.91#752083

Fixed users sometimes not showing in lists when viewing a Customer/Site

2.174.212.162.91#751925

Fixed issue with time zone criteria dropdown under certain conditions

2.174.21#750937

Fixed an issue with the display of reports with customised appearance

2.174.212.162.91#745352

Fixed an issue with ticket list colouring via rules

2.174.21#742376

Spelling fix.

2.174.212.162.91#739113

Fixed a visual issue with user departments

2.174.21#730978

Fixed minor visual label in reporting

2.174.21#729389

Fixed an issue with response email prompt on actions

2.174.21#721575

Fixed an issue getting mobile device data from Jamf

2.174.21#702615

Fixed an issue with related services on ticket types and templates

2.174.21#697163

Fixed an issue with processing N-Able N-Sight devices via the Halo DB Integrator

2.176.12.174.222.162.91#775777

Fixed an issue with embedding XML Attachments to Invoice PDFs

2.176.12.174.23#758055

Fixed a display issue with the "Are you sure you want to end this chat" and insert Canned Text screens on the chat widget

2.176.12.174.24#776268

New feature — a capability that did not exist before
2.176.12.174.24#776263

Fixed an issue with taking automatic payments on due date through Stripe

2.174.242.162.91#763462

Fixed an issue with duplicate settings at Customer-level

2.176.12.174.31#778825

Resolved an issue with the Invoice Number incorrectly being set to the Halo Invoice Number using the Dynamics Business Central integration

2.176.12.174.31#778769

Resolved an issue with the Child Tickets/Tasks column showing deleted Tickets/Tasks when the configuration is to soft delete

2.176.12.174.31#777563

Fixed issue with automatic welcome emails created from incoming emails not populating $ variables

2.176.12.174.31#777341

Fixed a language pack issue with home screen dashboard selection

2.176.12.174.31#777317

Prevented stock from being inserted with no stock bin id in some rare cases

2.176.12.174.31#777217

Resolved an issue with Composite Tax rates calculating when the configuration is chosen to calculate per line and not total

2.176.12.174.31#777191

Fixed an error that could occur when creating assets imported form Prometheus

2.176.12.174.31#776820

Fixed an issue where you could not clear a PowerShell script to not set if one is added to a ticket rule

2.176.12.174.31#776360

Fixed an issue where AI Indexing would fail

2.176.12.174.31#776341

Copying links from Knowledge Base articles on the portal will now be for the latest version of that article

2.176.12.174.31#776324

Fixed an issue with Multicurrency recurring invoices not being updated correctly when updating at item level

2.176.12.174.31#776292

Users with #EXT# in the User Principal Name will be excluded from import unless External Users are included on the Site Mapping

2.176.12.174.31#776237

Fixed an issue preventing multiple rules from queuing different PowerShell scripts simultaneously

2.176.12.174.31#776139

Fixed a minor issue with selecting FAQ lists on the self service portal

2.176.12.174.31#775896

Fixed an issue with Rules that use Dynamic Single Select Fields

2.176.12.174.31#775891

Fixed issue with users being able to view assets not available to them when logging a ticket

2.176.12.174.31#775773

Fixed a floating point error in Quotation Approvals

2.176.12.174.31#775755

Fixed a rare issue where Attachments wouldn't process for Google Mailboxes

2.176.12.174.31#775667

Fixed a minor issue with AI Resolution Finder

2.176.12.174.31#775662

Fixed an issue with the my approvals page occasionally displaying the wrong note

2.176.12.174.31#775652

Fixed billing integrations being disabled when enabling the GoCardless module

2.176.12.174.31#775649

Fixed an issue with selecting values in mult-selects that contain a comma

2.176.12.174.31#775542

Added Auth app logging when authentication emails fail to send.

2.176.12.174.31#775519

Fixed an issue where Purchase Orders couldn't be created from Actions

2.176.12.174.31#775497

Fixed an issue where a New appointment can be sent to the wrong agent's Google calendar

2.176.12.174.31#775473

Fixed issues when no approvers are found for an approval process

2.176.12.174.31#775442

Fixed a minor issue with Zabbix not using field mappings for the default asset type

2.176.12.174.31#775408

Fixed the "Override default name, hint and icon" checkbox not showing when editing portal menu buttons

2.176.12.174.31#775179

Fixed the full auth URL sometimes not showing on the Go Integrator module

2.176.12.174.31#775074

Fixed an issue where you could not create an Agent

2.176.12.174.312.162.101#774949

Fixed various issues with config tracking and pushing/pulling changes between instances

2.176.12.174.31#774921

Fixed a minor issue with importing tickets through the Azure Sentinel integration using the Halo DB integrator

2.176.12.174.31#774811

Fixed issue causing user CAB approvers to be ignored when starting an approval process

2.176.12.174.31#774727

Runbook find/filter operations are now case-insensitive

2.176.12.174.31#774716

Fixed a minor issue with $-taxtotal on QuickBooks AST invoice pdf

2.176.12.174.31#774561

Fixed issue with site matching on assets imported form Connectwise Control via the integrator

2.176.12.174.31#774516

Fixed a minor issue with Xero "customer updated" webhooks

2.176.12.174.31#774434

Fixed an issue with integration webhooks not triggering automations

2.176.12.174.31#774352

Fixed an issue with saving roles between User and Asset

2.176.12.174.31#774302

Fixed an error when deleting Fortnox tenants

2.176.12.174.312.162.101#774082

Fixed a minor issue with "Set team to the agents default" when setting a team on the new ticket screen

2.176.12.174.31#773963

Fixed issues when using approval steps that can use multiple cabs, such as Related Asset(s) Technical/Business Owners

2.176.12.174.31#773927

Fixed an issue with the category note not showing

2.176.12.174.31#773799

Fixed an issue where pre-pay auto top-up did not account for uninvoiced or unpaid invoices

2.176.12.174.31#773677

Fixed an issue with loading service in the self-service portal

2.176.12.174.31#773665

Fixed an issue with user phone number validation

2.176.12.174.31#773532

Allowed apostrophes in report columns when NHServerless

2.176.12.174.31#773520

Fixed an issue in the UI when entering credentials for the Jira Service Management integration

2.176.12.174.31#773496

"Import all" Liongard metrics now only imports new metrics

2.176.12.174.31#773488

Fixed an issue where attachments set to show on child tickets could wrongly appear on the child ticket's actions

2.176.12.174.31#773280

Fixed a minor display issue on suppliers screen

2.176.12.174.31#773104

Improved loading of Invoice and Recurring Invoices when using QuickBooks Online

Performance

2.176.12.174.31#773085

Fixed an issue where the email fields are not visible on an action despite using a 'to address override' on the action level.

2.176.12.174.312.162.101#773083

Fixed an issue with closing Tickets en masse

2.176.12.174.31#773071

Fixed an issue with the AI search not indexing news articles correclty

2.176.12.174.31#773005

Fixed a display issue with the $-RELATEDASSETSTABLE variable

2.176.12.174.31#772857

Fixed issue with filtering out external users when using deltas with Microsoft Entra ID

2.176.12.174.31#772856

Fixed an issue with generic Intacct Fieldmappings not working in some cases

2.176.12.174.31#772503

Fixed an issue with the 'Has a value/Does not have a value' criteria rule type on workflow automations

2.176.12.174.31#772498

Fixed an issue with Okta and Azure user deactivation timeouts during Integration sync

2.176.12.174.31#772252

Fixed an issue with Avalara deletion not working as intended

2.176.12.174.31#771983

Fixed an error when processing deltas for Entra ID Groups that contain devices

2.176.12.174.31#771810

Fixed an issue with Consignment involving Item-level Overriding Cost & Price

2.176.12.174.31#771745

Fixed an issue with notification criteria for Pre-Pay Threshold event

2.176.12.174.31#771574

Fixed an issue with setting a ticket to the assigned agent's team

2.176.12.174.31#771354

Fixed an issue with the default filter not being used when splitting ticket tabs into ticket areas

2.176.12.174.31#770791

Resolved an issue where Expiry Dates on Charge Types/Rates were not being enforced in all cases

2.176.12.174.31#770250

Fixed internal quote approval actions showing to the end-user

2.176.12.174.31#770014

Resolved an issue where appointments fail to show on the calendar when all Locations are selected when the appointment has an invalid/deleted Location

2.176.12.174.312.162.101#769560

Fixed an issue with XLS imports via the Halo Integrator not setting multi select values using the third party value correctly

2.176.12.174.31#769196

Fixed security issue related to agent knowledge base access

Security

2.176.12.174.312.162.101#768998

Fixed an issue where the FAQ list field on the portal would not show the values for new articles

2.176.12.174.312.162.101#768620

When an action is deleted due to it being moved to another ticket the audit record will now include that is was due to a move

2.176.12.174.31#768424

$ variables added to an existing ticket subject manually by an Agent will now populate correctly

2.176.12.174.31#768117

An issue has been resolved with the Charge Rate multiplier failing to use the Agent's work hours when configured on the Rate

2.176.12.174.312.162.101#768080

Fixed issue with Entra ID integration checking for permissions incorrectly

2.176.12.174.31#767773

Fixed some issues with Currency conversion not applying correctly on initial creation

2.176.12.174.31#767111

Fixed an issue with users imported from Microsoft Entra ID being made inactive erroneously

2.176.12.174.31#766918

Error logging improvements when emails with attachments fail to send

2.176.12.174.31#766901

Fixed an issue syncing date fields with Azure DevOps

2.176.12.174.31#766424

Fixed an issue with milestones filter on projects

2.176.12.174.31#766418

Fixed an issue with importing Recurring Invoice Lines via .xlsx using specific Matching Fields

2.176.12.174.31#765222

Fixed an issue with the calculation of invoice line quantities when generating an invoice from an SO that already has a linked recurring invoice

2.176.12.174.31#764934

Made some small additional improvements to Meraki imports to better handle the rate limit imposed by the Meraki API

Performance

2.176.12.174.31#764621

Fixed a "Record not found" error when indexing KB articles

2.176.12.174.31#762233

Fixed an issue with applying templates to agents with appointments

2.176.12.174.31#761873

Changed details page for Resolved status

2.176.12.174.31#760301

Added a deprecated flag to a field in the N-able N-Central integration

2.176.12.174.31#758342

Fixed OLAs not tracking time taken to meet targets

2.176.12.174.31#756415

Fixed an issue with Xero group discounts and rounding

2.176.12.174.31#755780

Bug fix — something was broken and now works
2.176.12.174.31#754309

Fixed an issue with the 'Not equal to' dynamic field visibility condition

2.176.12.174.31#754099

Fixed an issue with the Release fields not grouping correctly in some cases

2.176.12.174.31#746160

Fixed an issue with full text searching with contains table

2.176.12.174.31#745174

Updated method dropdown for PowerShell integration

2.176.12.174.31#742033

Redesigned the Datto RMM Integration menu

2.176.12.174.31#739929

Fixed an issue with Exact calls being extremely slow in some instances

Performance

2.176.12.174.31#734658

Fixed several issues with Stock causing bad stock additions and display issues

2.176.12.174.31#686964

Fixed an issue with auto loading balancing of Tickets

2.176.12.174.32#780706

Fixed an issue with the DattoRMM Assets field mapping table

2.176.12.174.32#780587

Added forceFullScreen prop to the embeddable chat config

2.176.12.174.32#780568

Fixed a chat error when chatServiceUrl=self

2.176.12.174.32#780422

Added various missing User fields to field mappings for SQL import integration

2.176.12.174.32#779977

Fixed an issue with the chat transcript

2.176.12.174.32#779953

Fixed an issue with some integrations missing a description in their mappings table

2.176.12.174.32#779708

Fixed an issue with the lookup cache

2.176.12.174.32#779667

Fixed an issue with PDF generation for on-prem customers when upgrading to v2.174

2.176.12.174.32#779516

Fixed a UI issue

2.176.12.174.32#779093

Fixed an issue ith creating new services within a service category

2.176.12.174.32#779078

Fix issue with updating roles from a UAT instance removing agent team memberships

2.176.12.174.32#774405

Fixed the Westcoast Cloud and ALSO integrations finding 0 subscriptions to deactivate on the integrator

2.176.12.174.322.162.101#751127

Fixed an issue with using the variable $ LINKTOUSERACTION more than once

2.176.12.174.41#780154

Language pack improvement

2.176.12.174.41#779895

Fixed a caching issue with charge rate descriptions

2.176.12.174.41#779722

Fixed issues with language pack translation CSVs

2.176.12.174.41#779587

Resolved an issue with Sales Mailboxes failing to match open opportunities correctly due to the Ticket Type setting to exclude from matching

2.176.12.174.41#779539

Improved performance when adding users as ticket followers

Performance

2.176.12.174.41#779506

Fixed a visual bug where 2FA settings would appear editable in the UI when Xero is enabled

2.176.12.174.412.162.101#779375

Fixed an issue with address updates failing to save correctly

2.176.12.174.41#779372

Fixed an issue with approval steps determined by dynamic SQL single select custom field values

2.176.12.174.41#779201

Fixed a rare issue with loading tickets with followers

2.176.12.174.41#779126

Fixed an issue with Resource Type getting cleared when changing Booking Duration

2.176.12.174.41#779065

Reduced batch size when merging Tickets

Performance

2.176.12.174.41#779021

Fixed a display issue with empty category fields on the new action screen when "Force selection of an end node" is enabled

2.176.12.174.41#778995

Added beta icon to a few high impact new settings

2.176.12.174.41#778978

Fixed an issue with merging and umerging and contract billing issues

2.176.12.174.41#778667

Fixed an issue with AI Insights Summarisation

2.176.12.174.41#778660

Fixed an issue with appointment dates not defaulting correctly when created via a quick action

2.176.12.174.41#778635

Fixed an issue with the 'Keep me Updated' button not showing on the portal against status-tracked services

2.176.12.174.41#778536

Fixed an issue with tickets not being visible on the portal if the customer is allowed all ticket types

2.176.12.174.41#778534

Fixed issue with automation loop detection triggering incorrectly

2.176.12.174.41#778475

Fixed an error when the Halo Integrator updates the last sync result for the Entra ID integration

2.176.12.174.41#778305

Fixed an issue with Okta using application filters causing missing data in some cases

2.176.12.174.41#778126

Fixed an issue with saving dynamic list custom fields values with load type "Load only the top 100 rows and filter on the server (>10,000 rows)"

2.176.12.174.41#778095

Resolved an issue with duplicate linking records added when changing the Avalara Code for Customers

2.176.12.174.41#778028

Resolved an issue with tax rules

2.176.12.174.41#778011

Fixed an issue with user selection in 'Create Microsoft Teams Chat' on tickets

2.176.12.174.41#777939

Fixed an issue with users not being able to log in using Entra ID SSO if their linked agent account has been disabled in Halo

2.176.12.174.41#777873

Fixed an issue with configuring Ticket Types to have no tabs shown

2.176.12.174.41#777826

Fixed an issue with the default tab on a ticket type when using custom tab layouts

2.176.12.174.41#777801

Fixed an issue with using dynamic list custom fields with load type "Load only the top 100 rows and filter on the server (>10,000 rows)" as criteria/outcomes

2.176.12.174.41#777449

Fixed issue with OLAs completing incorrectly

2.176.12.174.41#777358

Resolved an issue with the thousand separator causing issues with price conversion using the Tech Data reseller API

2.176.12.174.412.162.101#777338

Fixed an issue with Service Accounts Showing in User Search when logging a new ticket

2.176.12.174.41#777313

Fixed the "Next x Months (exc this month)" reporting period option using the wrong year

2.176.12.174.41#777205

Made the portal article suggestions more user-friendly

2.176.12.174.41#777116

Fixed an issue with approval actions showing an incorrect username

2.176.12.174.41#777083

Azure email webhooks will no longer be processed if "Date/Time to process emails received after" is set to the future

2.176.12.174.41#776813

Updated audit table on tickets to exclude HTML tags in rich text fields

2.176.12.174.41#776645

Fixed an issue with cloning Contracts

2.176.12.174.41#776404

Fixed an issue with setting the status via a rule when doing an action

2.176.12.174.41#776362

Fixed Appointment Time tickets being logged against the wrong customer when "Allow a Ticket's Client and Site to be different from the End-Users Client and Site" is enabled

2.176.12.174.41#776062

Fixed an issue when using the dollar variables $-CUSTOMERSIGNATURE and $-AGENTSIGNATURE on tickets

2.176.12.174.41#775973

Language pack improvement

2.176.12.174.41#775699

Spelling fix

2.176.12.174.41#774043

Fixed an issue with $-DELIVERYADDRESS{X} not displaying on quotation PDFs

2.176.12.174.41#773971

Fixed being unable to add more than 1 Liongard site mapping without refreshing the page

2.176.12.174.41#771962

Spelling fix in Xero integration

2.176.12.174.41#770640

Minor improvements to event management functionality

2.176.12.174.41#770007

Resolved a tax issue with QBO automatic sales tax and excluding clients from syncing to accounts integration

2.176.12.174.41#768881

Fixed an issue with using multiple horizontal radio fields

2.176.12.174.41#768714

Resolved partially creating a bill/invoice based on quantity when adjusting for price

2.176.12.174.41#767845

Improved robustness of stock by preventing the changing of "don't track stock" as disabling can cause stock mismatches later.

2.176.12.174.41#766450

Fixed 'test configuration' button validating incorrectly in ALSO/Westcoast Cloud integrations

2.176.12.174.41#765809

Fixed an issue with the site lookup field when setting up site mappings for Datto RMM

2.176.12.174.41#764675

Fixed a minor issue with top level when importing clients from the N-Able N-Central integration

2.176.12.174.41#755581

Option to log change tickets on the portal if there is a change collision

Needs configuration

2.176.12.174.41#751884

Fixed quote $-variables not populating on internal approval emails when using ticket approval

2.176.12.174.41#751674

Fixed the 2FA setup prompt appearing when impersonating, and when "bypass Halo 2FA if logging in with SSO" is enabled

2.176.12.174.41#741010

NinjaOne alert webhooks now process in the background

Performance

2.176.12.174.41#697784

Fixed a language pack issue with notifications

2.176.12.174.41#685425

Fixed an error in API when receiving stock

2.176.12.174.42#783506

When chat is in full screen, the send message button will now always show

2.176.12.174.42#783051

Fixed an issue with websocket method not working for agent chat in some instances

2.176.12.174.42#783005

Fixed a minor issue with $ ITEMPRICE and $ ITEMCOST

2.176.12.174.42#782744

Fixed missing field mapping names in mapping table

2.176.12.174.42#782378

Fixed an issue where the QuickBooks Online Client import screen would close when importing

2.176.12.174.42#782193

Resolved an issue where the Invoice Date for a Sales Order is incorrectly adjusted by the system timezone

2.176.12.174.42#782150

Improvements to daily deletes

2.176.12.174.42#782139

Minor task scheduler improvement

2.176.12.174.42#782122

Fixed an issue with adding rows to asset custom tables

2.176.12.174.42#779905

Fixed an issue with notification email monitoring returning false positives in rare cases

2.176.12.174.42#779810

Made some improvements to the handling of some errors and token maximums in AI Insights/Indexing

2.176.12.174.42#778958

Fixed an issue with the lookup cache performance

Performance

2.176.12.174.43#784198

Fixed an issue with loading tickets with followers enabled

2.176.12.174.44#784403

Resolved an issue with creating Invoices/Bills from Sales/Purchase Orders

2.176.12.174.44#784382

Fixed a permissions issue with Live chat

2.176.22.174.45#785990

Changes to $ CHATTRANSCRIPT variable to use the overriding agent name for the chat profile if applicable

2.176.22.174.45#785294

Adjust the 'Abandoned chat auto closes also close the related Ticket' setting to also close Tickets when a User ends a chat directly instead of just due to inactivity (only if queued for live chat and the chat is not assigned)

2.176.22.174.45#784957

Fixed a minor issue with override charge rates

2.176.22.174.45#784439

Added a global chat setting to enlarge the Agent chat message box

Needs configuration

2.176.22.174.45#778662

Fixed various issues with auto assign and load balancing

2.176.32.174.46#788436

Fixed an issue with Avalara causing an error when saving Tax in some cases

2.176.32.174.462.162.101#787008

Fixed issue with config tracking some entities

2.176.32.174.46#785974

Hint when showing the runbook variable input screen detailing recent changes

2.176.32.174.46#785431

Resolved an issue when delivering to a User from a Purchase Order would give a stock validation error

2.176.32.174.47#785611

Fixed a rare issue where Items with multiple Cost/Price overrides would prevent Items from being added to Invoices

2.176.32.174.51#791905

Fixed a "navigator.serviceWorker is undefined" error when loading the agent app in Firefox private mode

2.176.32.174.51#791883

Fixed an issue with linking assets to a service

2.176.32.174.51#790539

Minor security improvement to database lookups

Security

2.176.32.174.51#789993

Fixed an issue with the 'Create Asset' system use on actions

2.176.32.174.51#789825

Fixed an issue where 'Add Note' button on Invoices would display a blank page

2.176.32.174.51#788361

Fixed an issue with upgrading to 2.174 causing SOs to be inaccessible without additional editing

2.178.12.174.52#793622

Fixed a visual issue with QuickBooks Online automatic sales tax

2.176.52.174.53#794698

Fixed an issue with JSON being incorrectly escaped when using runbooks

2.179.22.174.62#799403

Fixed an issue with ticket time rounding

2.178.52.174.63#800589

Fixed an issue with setting lookup custom fields with certain data load types

2.178.52.174.63#798144

Fixed an issue with approval process CAB member role requirements

2.180.22.174.64#804918

Fixed a primary key error when importing assets with linked users that are inactive

2.180.42.174.65#802315

Improved performance relating to Tag Management

Performance

2.180.42.174.66#805457

Fixed a performance issue with the control query in HaloDBIntegator

Performance

2.182.12.174.71#809861

Fixed an issue with links in action notes

2.180.62.174.71#809164

Fixed an issue with some users being unable to login using SAML when "Accept login requests that are initiated via the identity provider" is enabled

2.180.62.174.71#808545

Fixed a performance issue with loading assets on contracts when ticket-level rounding is enabled

Performance

2.180.62.174.71#800075

Added logging for ticket-level rounding

2.182.12.174.73#798997

Fixed an issue with the permission to manually adjust billable time when timesheet approvals are on

2.180.82.174.74#812531

Resolved an issue with Tax showing as zero for Invoice PDFs when using Quickbooks Online with Automatic Sales Tax

2.180.92.174.76#815267

Fixed issue with SQL import using Halo connection

2.182.102.174.78#815217

Fixed an issue with creating/ adding to projects from sales order lines

2.182.72.174.81#818768

Improved Email error logging

2.182.72.174.81#815060

Fixed an issue where creating a project from a line of a sales order would create the project but did not link the project to the line of the sales order.

2.182.72.174.81#815027

Fixed issue with the wrong related Opportunities showing on the Ticket Details screen

2.182.72.174.81#804720

Fixed an issue where the 'Phone number field is mandatory for new Users' setting did not work correctly in certain cases

2.184.12.174.82#819809

Resolved sales orders failing to create from actions

2.182.112.174.83#822778

Resolved an issue with the Total Price for Invoices created using Composite Tax Rates showing the amount for Tax doubled on the Invoice PDF generation when sending from the Invoice List

2.186.12.184.222.174.92#832222

Fixed an issue with the agents field not loading on actions and tickets

2.184.212.174.93#831821

Fixed an issue with the webhook endpoint for the LogMeIn Rescue integration

2.186.22.184.232.174.94#836977

Fix an issue with updating ticket level custom fields via the actions endpoint of the API

2.186.22.184.322.174.102#839768

Resolved an issue relating to Contract Signing that exposed Contracts to Agents that are logged in but do not have Contract Access

Security

2.186.22.184.342.174.112#842786

Fixed an issue with the daily delete scan of WebhookEvent

2.186.32.184.452.174.113#856019

Resolved an issue with MYOB Invoice Numbers being updated when Invoices are updated from Halo

2.186.72.184.482.174.114#854920

Fixed an issue with users not being deactivated through Entra ID / CSP when their site mapping returned no users

2.176.12.174.71#749681

Ticket Tab Layout Language Pack Update

2.178.12.174.61#792541

fixed an issue with mapping the last sync date for assets imported from Google Workspace

2.178.12.174.61#792378

Fixed issue with manager approvals not working correctly when no manager found

2.178.12.174.61#792100

Fixed an issue where all EntraID tenants carry out user deactivation during an Integrator sync, when not all tenants have user deactivation enabled

2.178.12.174.61#791928

Email update truncation fixes

2.178.12.174.63#791500

Fixed an issue with converting site and user phone numbers when enabling numeric phone number searching

2.178.12.174.61#791364

Fixed an error when saving actions from the end-user portal when the user doesn't have access to the Ticket Type

2.178.12.174.61#791103

Fixed an issue with editing the configuration for the additional fields tab

2.178.12.174.61#791080

Fixed an issue with custom translations not exporting to CSV correctly

2.178.12.174.61#790589

Fixed an error when importing appointments on the integrator

2.178.12.174.61#790036

Fixed issue with multi-select fields reloading incorrectly

2.178.12.174.61#789837

Fixed a visibility issue with the approval delegation settings tab in the user self service portal

2.178.12.174.61#789829

Fixed the timer starting for new actions despite the timer being disabled at action level

2.178.12.174.61#789727

Fixed an issue with Mail Campaign emails scheduled > 10 days in advance not sending

2.178.12.174.61#789628

Fixed invoice payment dates sometimes displaying incorrectly in certain timezones

2.178.12.174.61#789333

Fixed an issue with response action

2.178.12.174.61#789273

When exporting Products from Halo to Quickbooks Online the default Inventory Account set in the Halo integration will be used if the Item does not have an Inventory Account set

2.178.12.174.61#789067

A warning will now be displayed when the PDF Template HTML Editor is disabled due to dangerous content being detected

2.178.12.174.61#788993

Language pack improvement

2.178.12.174.61#788548

Fixed a display issue when generating Ticket PDFs via actions

2.178.12.174.61#788311

Fixed an issue with using round robin when processing incoming mail via the DB integrator

2.178.12.174.61#788291

Fixed an issue with displaying emojis

2.178.12.174.61#788282

Fixed an issue with do not sync address for N-central not working on manual imports as intended

2.178.12.174.61#788111

Fixed an issue with Invoice Payments

2.178.12.174.61#787934

Spelling fix

2.178.12.174.61#787866

Improved Exact online error handling and prevented some minor issues where Exact would

2.178.12.174.61#787703

Improved performance of the Google Workspace asset import

Performance

2.178.12.174.61#787595

Resolved an issue with Meraki Alerts failing to correctly match Halo Devices when using the matching option "Device Serial Number (Meraki) to Asset ID (Halo)"

2.178.12.174.61#787475

Fixed an issue when creating new prospects with an existing site

2.178.12.174.61#787473

Improvement — an existing feature extended, adjusted or polished
2.178.12.174.61#787461

Fixed an issue when editing appointments created from contract schedules

2.178.12.174.61#787330

Fixed a visual issue with the field "Default Contract for new Tickets"

2.178.12.174.61#787198

Minor language pack improvement

2.178.12.174.61#787066

Resolved an issue with Purchase Order tax incorrectly calculated by making rounding changes at unit level instead of line level

2.178.12.174.61#787050

Fixed issue with users imported using deltas from Entra ID being deactivated incorrectly

2.178.12.174.61#786759

Fixed ticket templates remaining linked to deleted child templates

2.178.12.174.61#786745

Fixed an issue with some fields not displaying when using the $-CHILDTICKETSTABLE variable

2.178.12.174.61#786566

Fixed category dropdowns not grouping correctly when using category translations

2.178.12.174.61#786562

Minor language pack improvement

2.178.12.174.61#786305

Fixed an issue where the Agent default Asset list wouldn't override the global default

2.178.12.174.61#786302

Fixed a minor issue syncing PO's to Ingram Micro Reseller

2.178.12.174.61#786217

Fixed an issue where Milestones wouldn't be added to Ticket templates when using the 'Save as a new Template' action

2.178.12.174.61#786110

Fixed an issue where Okta groups with special characters could prevent importing

2.178.12.174.61#786097

Improved the setting label for agent collision detection

2.178.12.174.61#786064

Fixed an issue where Item Tax names would appear in group rows on Quotes

2.178.12.174.61#785923

Improved the Knowledge Base article links in config in preparation for them being made available

2.178.12.174.61#785906

Fixed an issue with approval processes sending to only one manager with 'The Head of the Users Default Department' approval type

2.178.12.174.61#785786

Fixed an issue with using SQL single select custom fields to determine approvers

2.178.12.174.61#785784

Added $-ASSETTAG variable to Invoice Lines

2.178.12.174.61#785184

Fixed a minor issue with "Don't use agreement hours" on billing plan combinations

2.178.12.174.61#784803

Fixed an issue with setting dynamic lookups from a lookup mapping using an ID value

2.178.12.174.61#784577

Fixed an issue with $-TAXBREAKDOWN

2.178.12.174.61#784557

Fixed a minor issue with tax description on invoice PDFs

2.178.12.174.61#784523

Fixed payment webhooks from QuickBooks Online failing to find a customer when using sub-customer mappings

2.178.12.174.61#784484

Fixed an error when creating AI Suggestions when "The following field(s) must match" is not set

2.178.12.174.61#784322

Fixed issue with loading the users of an asset

2.178.12.174.61#784294

Fixed an issue with approvals on the portal that use system fields

2.178.12.174.61#784254

Made several performance and other fixes to Widgets to prevent slowness

Performance

2.178.12.174.61#784209

Fixed an issue where ConnectWise Control assets against companies with apostrophes wouldn't import

2.178.12.174.61#783774

Fixed a time zone issue with next appointment date on ticket views

2.178.12.174.61#783532

Fixed the "Software Licencing Access Level" and "Can Create Canned Text" permissions not always saving when changed

2.178.12.174.61#783283

Fixed an issue with Sales Order Invoiced Percentage when partially Invoicing the Sales Order

2.178.12.174.61#783237

Fixed a visual issue with statuses in Ingram Micro Reseller integration

2.178.12.174.61#783207

Fixed an issue with anonymising users' phone fields

2.178.12.174.61#783198

Prevented deletion of Users that are linked to Quotes or Sales Orders

2.178.12.174.61#783068

Resolved an issue with Reviewed list when creating recurring invoices

2.178.12.174.61#783019

Resolved an issue with Sales Order Price/Cost failing to store more than 2 decimal places

2.178.12.174.61#782986

Fixed a visual issue where the Start Date on Charge Rates would show the incorrect day in certain timezones

2.178.12.174.61#782854

Fixed an issue with Recurring Invoice Calculated Quantities Criteria

2.178.12.174.61#782831

Invoice variables can now be used in the Subject and Body/Details for Automated Tickets create for Overdue Invoices

2.178.12.174.61#782817

Fixed an issue where Item configuration fields would refresh when idling in Edit mode

2.178.12.174.61#782802

Fixed PagerDuty webhooks sometimes creating tickets against the wrong user at the matched site

2.178.12.174.61#782756

Fixed an issue with responses not being logged on tickets

2.178.12.174.61#782506

Fixed an issue where Account Manager emails wouldn't display on email previews

2.178.12.174.61#782237

Re-ordered Profit column on billing entities

2.178.12.174.61#782230

Fixed an issue where Asset reservations on Sales Orders wouldn't clear when the reservation amount was reduced

2.178.12.174.61#782175

Fixed an issue with Tax rounding

2.178.12.174.61#781965

Fixed an issue importing Sites from N-able N-Sight

2.178.12.174.61#781762

Fixed recurring invoices failing to generate automatically when using "Weeks ahead to create periodic invoices"

2.178.12.174.61#781740

Fixed an issue when updating custom table records using runbooks

2.178.12.174.61#781200

Fixed some items failing to load when using the MYOB integration

2.178.12.174.61#781044

Fixed consignments showing sales order link when no sales order is linked

2.178.12.174.61#780830

Fixed an issue with Embedding Tickets

2.178.12.174.61#780674

Fixed an issue with Field Value Restrictions in rare situations

2.178.12.174.61#780663

Minor language pack fix

2.178.12.174.61#780638

Fixed issue with AI insights not working when using GPT-4o

2.178.12.174.61#780510

Authentication-related emails will now be sent from the system address if no valid outgoing email is configured

2.178.12.174.61#780476

Fixed client and site sometimes not being set correctly when "Allow a Ticket's Client and Site to be different from the End-Users Client and Site" is enabled

2.178.12.174.61#780415

Fixed an issue with mapping values to the title field and date fields in Azure DevOps

2.178.12.174.61#780408

Added a deprecated flag to a field in the N-able N-Central integration

2.178.12.174.61#780325

Fixed an issue with User merging

2.178.12.174.61#780080

Updated the NinjaOne integration logo

2.178.12.174.61#780039

Resolved a minor permissions issue with adding Ingram Micro Reseller quotes to Halo quotes

2.178.12.174.61#779992

Fixed an issue where activity feeds could include activity for the wrong customer

2.178.12.174.61#779896

Fixed an issue with saving dashboards without a name

2.178.12.174.61#779892

Resolved an issue with editing existing MYOB customer mappings

2.178.12.174.61#779141

Fixed a rare issue where error messages would not display correctly

2.178.12.174.61#779128

Improved error message when importing translations via CSV

2.178.12.174.61#779028

Fixed an issue with the delegate user selection on the self-service portal settings trying to show all users

2.178.12.174.61#778813

Recurring invoice lines will display whether they are in their date range based on the next creation date of the recurring invoice

2.178.12.174.61#778575

Fixed an issue with DattoRMM Email Rules not correctly assigning an Asset

2.178.12.174.61#778472

Fixed a rare issue where calendar appointments may not sync to Exchange when appointments are made for other agents, and the agent's Exchange token has expired.

2.178.12.174.61#778300

Fixed an issue where fields with Dynamic Field Value Visibility conditions based on the field itself wouldn't update Ticket fields

2.178.12.174.61#777929

Added option to apply Budgets to related Project or Project being created when creating Projects from line actions

Needs configuration

2.178.12.174.61#777282

Fixed an issue where accessible Ticket Type Groups wouldn't take the highest level permissions

2.178.12.174.61#776490

Fixed an issue with the Sales Order field "Customer PO Number" not correctly populating on a related Invoice

2.178.12.174.61#774201

Fixed an issue with users not clearing when switching to SQL query on scheduled tickets

2.178.12.174.61#768900

Fixed and issue where Project Appointments would show unintentionally in the Calendar

2.178.12.174.61#768233

Added *Default* to 'Sales Order Status after it is invoiced' Sales Order configuration field

2.178.12.174.61#768167

Fixed an issue with calendar integration deletions not auditing correctly in some cases

2.178.12.174.61#766977

Fixed an issue where Users couldn't subscribe to Services in some cases

2.178.12.174.61#759114

Fixed an issue with invoicing actions when using budget charge rate

2.178.12.174.61#759094

Fixed an issue with SMS quick actions

2.178.12.174.61#751769

Fixed a formatting issue with printing to .pdf

2.178.12.174.61#746767

Fixed an issue with cloning Appointments that clash with the Agent's existing Appointments

2.178.12.174.61#745117

Fixed an issue with related tickets showing in Ticket Details when 'Allow many-to-many related Ticket relationships' setting is on

2.178.12.174.61#743753

Resolved a minor issue with Xero webhooks matching on description

2.178.12.174.61#714887

Fixed an issue with configuring Datto RMM

2.178.22.174.61#796966

Fixed a minor issue with tax code descriptions for non-group lines

2.178.22.174.61#796234

Fixed an issue with widget display in some cases after deleting ticket areas

2.178.22.174.61#795997

Fixed an error in Task Scheduler

2.178.22.174.61#795459

Fixed an error when sending Emails without a BCC with Account Manager Emails enabled

2.178.22.174.61#794906

Fixed an issue with a duplicate field in email settings

2.178.32.174.61#797257

Language pack improvement

2.179.12.174.71#798280

Fixed an issue with assets when merging users

2.179.12.174.71#797965

Fixed a minor issue with Exact online logging

2.179.12.174.71#797074

Fixed an issue with making sites/users inactive

2.179.12.174.71#797040

Fixed an issue with some Sage Intacct fields not being inherited from Recurring invoices onto invoices in some cases

2.179.12.174.71#796906

Removed a duplicate field from the NinjaOne configuration page

2.179.12.174.71#796542

Fixed an issue with sending emails to subscribers via a service

2.179.12.174.71#796410

Fixed the Workflow field on Ticket Rules not being cleared when the workflow is deleted

2.179.12.174.71#796312

Fixed an issue in certain cases with 'Agent Ticket Details Read Access' at ticket type field level having no default

2.179.12.174.71#796225

Fixed an issue with the variable $-AIGENERATEDSUMMARY

2.179.12.174.71#796120

Fixed an issue with ticket deleting making invoice pdf generation inaccessible in some cases

2.179.12.174.71#796104

Fixed an issue with Meraki Webhooks logging

2.179.12.174.71#796047

Fixed a minor UI issue with large usernames and emails on the side menu

2.179.12.174.71#795566

Fixed an issue with the column profile setting 'Include Children' when used on a dashboard

2.179.12.174.71#795457

Minor language pack improvements

2.179.12.174.71#795414

Fixed an issue with a migration tool

2.179.12.174.71#795323

Improved invoice deletion auditing to distinguish between bills, credit notes and invoices in the audit table

2.179.12.174.71#795047

Fixed a visual issue with long usernames overflowing kanban cards

2.179.12.174.71#794879

Removed some validation on incoming emails in the Sales Mailbox integration

2.179.12.174.71#794861

Fixed the Date Created and Date Started fields on Mail Campaigns not being displayed in local time

2.179.12.174.71#794750

Fixed an issue with inconsistent results from the Meraki UI imports

2.179.12.174.71#794677

Fixed a rare issue where parent tickets could not be closed

2.179.12.174.71#794572

Fixed changes to custom fields sometimes not saving when a ticket rule applies a template without a ticket type set on it

2.179.12.174.71#794488

Fixed an issue where assets from the AWS integration not deactivating in Halo when they no longer exist in AWS

2.179.12.174.71#794165

Fixed being unable to remove Custom Functions from Virtual Agent chat flow steps

2.179.12.174.71#794136

A variable has been added that can be used to populate the Customer's Xero ID on a Custom Button - $ XEROID

2.179.12.174.71#793800

Resolved a minor issue with creating purchase orders with Ingram Micro reseller enabled

2.179.12.174.71#793613

Fixed an error when loading assets when the N-Able N-Central integration is enabled but no N-Central account exists

2.179.12.174.71#793412

Fixed a display issue with the service cost range on the portal

2.179.12.174.71#793318

Fixed an issue with the ITIL ticket type not changing correctly when applying a template

2.179.12.174.71#793289

Resolved an issue with slow loading custom lists for Users and Sites

Performance

2.179.12.174.71#793279

Fixed ticket templates remaining linked to deleted budget types

2.179.12.174.71#793228

Fixed an issue with PandaDoc document uploads for hosted customers

2.179.12.174.71#793212

Improved the checks for stock handling to prevent invalid stock bin issues

2.179.12.174.71#793195

Fixed a minor issue with creating a calendar entry on the action screen

2.179.12.174.71#792997

Fixed an issue with marking top level accounts as active/inactive

2.179.12.174.71#792556

Improved error logging around device creation automations

2.179.12.174.71#792465

Optimised Caller ID matching on call screen when the numeric phone number storage setting is in use

Performance

2.179.12.174.71#792444

Fixed a minor display issue with items

2.179.12.174.71#792166

Fixed some reporting period options missing from dashboards on the end-user portal

2.179.12.174.71#791841

Fixed an issue with runbook arrays of non-object types failing to have values when iterating

2.179.12.174.71#791414

Fixed a small visual issue with overflowing text in custom integration runbooks

2.179.12.174.71#790664

Language pack improvement

2.179.12.174.71#790581

Minor auditing improvement

2.179.12.174.71#790020

Fixed an issue with variable search returning incorrect information when selected type is "all"

2.179.12.174.71#788977

Fixed a minor issue with product group accounts code mappings when using multiple QuickBooks Online tenants

2.179.12.174.71#788602

Fixed an issue with unassigning users from assets via the Snipe-IT integration

2.179.12.174.71#788144

Fixed an issue with uploading ticket attachments when using "Allowed file extensions"

2.179.12.174.71#784082

Fix a rare issue where custom field variables would sometimes not populate for agent-only custom fields in actions done via automations.

2.179.12.174.71#781144

Added the Date of Birth field as an available field for User column profiles

2.179.12.174.71#778070

Fixed an issue with invoice line price rounding for the MYOB integration

2.179.12.174.71#777622

Fixed a minor UI issue on the custom integration method list page

2.179.12.174.71#777131

Fixed an issue with editing ToDo list groups on ticket templates

2.179.12.174.71#774001

Fixed an issue with pro-rata on new lines on recurring invoices not working as intended in all cases.

2.179.12.174.71#770509

Fixed a compilation issue

2.180.12.174.71#803714

Resolved an issue with Invoices created for Prepay hours failing to use the correct Item record for Account and Item references.

2.180.12.174.71#803437

Fixed an issue with not all lookup values being included when exporting custom translations

2.180.12.174.71#803018

Fixed an issue adding attachments to a recurring invoice line

2.180.12.174.71#802880

Fixed an issue with the built in AI Insights automation

2.180.12.174.71#802846

Fixed an issue with Cisco Meraki integrator imports and improved the logging of the integrator run

2.180.12.174.71#802808

Fixed an issue where the owner of an article is not set when using article drafts

2.180.12.174.71#802640

Fixed an issue with Hubspot webhooks not working as intended in all cases

2.180.12.174.71#801742

Fixed an issue with sending out bulk emails from services

2.180.12.174.71#801465

Fixed an issue with the incorrect service category being shown at the end of the list in the service catalogue

2.180.12.174.71#801197

Fixed an issue with the Search SQL not being replaced correctly for SQL select custom fields

2.180.12.174.71#800973

Fixed an issue with removing report logs

2.180.12.174.71#800820

Fixed an issue with bulk updating asset types timing out

Performance

2.180.12.174.71#800656

Fixed a language issue with 'key field 2' and 'key field 3' on purchase orders

2.180.12.174.71#800635

Fixed issue with loading additional services in the self-service portal

2.180.12.174.71#800088

Fixed an issue with Virima returning null results

2.180.12.174.71#799848

Fixed an issue with syncing bills to Xero when invoice approvals are enabled

2.180.12.174.71#799556

Adjusted the Dynamics 365 parent id mapping on sub-table mappings to be a fully customisable filter

2.180.12.174.71#799309

Fixed an issue clearing an agent's default Client/Supplier List when the list is deleted

2.180.12.174.71#798350

Fixed an issue where user search included prospects too

2.180.12.174.71#798319

Fixed an issue with the "Receive Stock" button not working without a stock location selected

2.180.12.174.71#798223

Fixed the client name appearing on Purchase Order delivery addresses despite "Deliver to user" being disabled

2.180.12.174.71#797764

Fixed an appointment linking issue when creating scheduled tickets

2.180.12.174.71#797435

Fixed a visual issue when grouping multiple column headers on column profiles

2.180.12.174.71#797381

Fixed an issue with SQL single select custom fields that use an order by

2.180.12.174.71#797126

Fixed an error when searching for similar tickets using terms containing quotation characters

2.180.12.174.71#796978

Fixed an issue with cloning Assets

2.180.12.174.71#796961

Fixed an issue when cloning a child ticket template would clone the parent template in certain cases

2.180.12.174.71#796386

Fix 'Has a value' and 'Does not have a value' conditions for multi select fields on approval process rule criteria.

2.180.12.174.71#796202

Minor language pack improvement

2.180.12.174.71#796089

Fixed an issue with the layout of horizontal radio fields

2.180.12.174.71#795749

Fixed an issue with mandatory signature fields not validating correctly

2.180.12.174.65#795333

Fixed an issue with appointments not displaying location field when marked mandatory

2.180.12.174.71#792451

Fixed an issue with feedback band calculation when feedback comments are mandatory

2.180.12.174.71#792049

Fixed issue where attachments uploaded by users did not default to being visible to users.

2.180.12.174.71#790670

Fixed an issue causing recurring appointments to be linked to the wrong ticket ID

2.180.12.174.71#787688

Fixed user lookup appearing behind modal window in service subscribers area

2.180.12.174.71#786942

Added client-specific branding to not-logged-in portal pages when using a client specific portal URL

2.180.12.174.71#784150

Fixed an issue where User emails and phone numbers wouldn't import via IT Glue

2.180.12.174.71#783480

Fixed an issue where quotations sent via an email quotation system action on a ticket could use the wrong quotation template

2.180.12.174.71#783282

Fixed Internal Notes failing to load on quotes

2.180.12.174.71#779982

Fixed blank emails being sent when an SMS notification is combined with an email notification

2.180.12.174.71#778176

Optimise billing recalculation

Performance

2.180.12.174.71#778169

Fix ticket list column profile issue after loading a quote on a ticket

2.180.12.174.71#768821

Fixed an issue with using the back button when viewing user settings on the portal

2.180.12.174.71#723850

Fix action amendment after timesheet submitted setting

2.180.12.174.71#648263

Fixed an issue using $-PASSWORDRESETLINK in templates in rare scenarios

2.180.32.174.71#807181

Fixed an issue where some IT Glue fields wouldn't import or sync

2.180.32.174.71#806381

Fixed an issue with the Cisco Meraki integrator import failing in some cases

2.180.32.174.71#806376

Fixed an issue with the 'When linking a recurring appointment to a ticket, link all appointments in the series' setting.

2.180.42.174.71#807562

Fixed an error when receiving payment webhooks for QuickBooks Online sub-customers

2.180.42.174.71#807402

Fixed a minor issue with actions matching travel billing plan combinations when ticket-level rounding enabled

2.180.42.174.71#806729

Fixed a minor issue with revising quotes

2.182.12.174.81#810841

Fixed an issue with matching "has a value" rule criteria on new tickets

2.182.12.174.81#810746

Fix a Halo appointment deletion warning message being treated as an error.

2.182.12.174.81#810735

Resolved an issue with the Pax8 Subscription Import failing to give an error when the Secret has expired in the Integrator logs

2.182.12.174.81#810460

Fixed an issue with the Product Tax Code field for new Customers in some situations

2.182.12.174.81#810253

Inactive Invoice lines will no longer have automatic invoices created for pro-rating

2.182.12.174.81#810116

Resolved an issue with Automated Ticket creation for Contracts/Agreements being created against the wrong Customer

2.182.12.174.81#810115

Resolved an issue with the visibility of the welcome/password email expiry days setting

2.182.12.174.81#810110

Fixed an issue with not being able to clear the highlight colour from asset single select fields

2.182.12.174.81#809958

Fixed an error when consigning multiple Sales Order lines

2.182.12.174.81#809310

Fixed an issue with custom button field validation

2.182.12.174.81#809304

Resolved an issue with adding Budgets to Projects from a Sales Order line when using the setting to use Days instead of Hours

2.182.12.174.81#809227

Fixed a minor issue with agent permission visibility

2.182.12.174.81#809190

Fixed the 2FA setup prompt appearing for users logging in with SSO

2.182.12.174.81#808943

Fixed issues with adding attachment names as asset tags

2.182.12.174.81#808512

Fixed an issue with invoicing sales order lines with different quantities

2.182.12.174.81#808508

Fixed an issue with Article ID field when creating new articles

2.182.12.174.81#808435

Fixed a minor performance issue with ticket-level rounding

Performance

2.182.12.174.81#808204

Fixed Horizontal Bar Chart axis labels being inverted on Composite Reports

2.182.12.174.81#808107

Fixed a minor issue when loading items with multiple unauthenticated Xero tenants

2.182.12.174.81#808060

Fixed an issue with Rhipe Subscription Price on integrator imports

2.182.12.174.81#807836

Fixed an issue creating webhooks for "All" in the Exchange Calendars integration

2.182.12.174.81#807802

Fixed issues with error logging for various integrations

2.182.12.174.81#807574

Fixed an issue with updating ticket SLA targets

2.182.12.174.81#807177

Resolved an issue with the authorisation process for using Snelstart due to an expired HaloPSA Key

2.182.12.174.81#806628

Removed the 'Create after closing another child' creation rule option from additional service config.

2.182.12.174.81#806621

Fixed an issue where Dynamic Field Visibility wouldn't display correctly for Category condition type

2.182.12.174.81#805775

Fixed an issue where vote actions in approval processes incorrectly prompted users to add the action vote to child tickets

2.182.12.174.81#805607

Fixed issue authorising supplier/client API access

Security

2.182.12.174.81#805598

Fixed an issue with submitting negative article feedback

2.182.12.174.81#805429

Improved performance of the Active Directory CAB sync

Performance

2.182.12.174.81#805363

Fixed an issue where column profiles could be saved with no name

2.182.12.174.81#805353

Fixed a rare issue with updating items in MYOB

2.182.12.174.81#805092

Fixed issue with ad-hoc approvers not counting towards CAB approvals

2.182.12.174.81#804856

Fixed an issue where Asset Tag would be mandatory on Asset creation

2.182.12.174.81#804643

Fixed a security issue allowing users access to custom field info in some rare cases

Security

2.182.12.174.81#804568

Fixed images not loading on actions from the Twilio WhatsApp integration when basic authentication is enabled in Twilio

2.182.12.174.81#804517

Fixed an error that could occur when loading the Halo Integrator config screen with Lansweeper integration enabled.

2.182.12.174.81#804429

Fixed an issue with clearing billing default fields on items

2.182.12.174.81#804187

Resolved an issue where the account ID could be incorrectly required when QuickBooks Online was enabled

2.182.12.174.81#804119

Fixed an issue with clearing delegate approver users

2.182.12.174.81#803648

Adjusted audit logs for field data deleted after x days

2.182.12.174.81#803634

Runbook performance improvements

Performance

2.182.12.174.81#803517

Fixed new users receiving "Your password has changed" emails

2.182.12.174.81#803452

Fixed an issue with setting single select custom field values via the API

2.182.12.174.81#803412

Fixed an issue with cloning ticket types

2.182.12.174.81#803380

Fixed an issue where multi-line To-Do list items did not apply customer restrictions

2.182.12.174.81#803376

Fixed an issue where CSP Users wouldn't import with a default role

2.182.12.174.81#801213

Fixed an issue with grouping by release 1, 2 and, 3 not working as intended on ticket lists

2.182.12.174.81#801090

Fixed an issue with being able to set a Service image before Service creation

2.182.12.174.81#800423

Fixed an issue with multicurrency and cost updates not updating converted price in some cases

2.182.12.174.81#799926

Improved the Sales Order Needs Invoicing query to allow better indexing

Performance

2.182.12.174.81#799675

Fixed an issue where approval process step vote notes were not added as actions

2.182.12.174.81#799569

Fixed a minor issue with the Exchange Calendar configuration page

2.182.12.174.81#798618

Fixed a visual issue with configuring Ticket Type restrictions at Role or Agent level

2.182.12.174.81#797195

Fixed an issue where multiple Automations would be created when using the 'Pre-determined number of days' Workflow rule trigger type

2.182.12.174.81#794084

Fixed an issue with the default opportunities view on the top level

2.182.12.174.81#787527

Fix issue showing array variables on runbooks after method steps are added

2.182.12.174.81#785156

Fixed issue where multi-series chart widgets that use multiple reports would not load correctly

2.182.12.174.81#759607

Fix issue generating PDFs in some cases

2.182.12.174.81#756738

Fixed a minor issue with $-TAXBREAKDOWN invoices when using composite tax totals

2.182.12.174.81#743262

Fixed a minor issue with adding Etilize product category mappings

2.182.12.174.81#741969

Minor improvement to ticket search to prevent timeouts

Performance

2.182.12.174.81#732212

Fixed an issue with child tickets updating the parent ticket status during child closure procedures

2.182.12.174.81#681415

Fixed a rare issue where Actions would error

2.182.42.174.81#814657

Fixed an issue with adding new users

2.182.42.174.77#814430

Fixed null error with multi-series chart widgets

2.182.42.174.81#814148

Fixed issue with rejecting a CAB approval when using ad-hoc approvers

2.182.42.174.81#813319

Fixed an issue with saving PowerShell scripts without a script location

2.182.42.174.81#813257

Fixed a minor issue with composite tax when rounding tax per Item

2.182.52.174.81#815191

Fixed the Halo Integrator sending unnecessary error emails when syncing appointments with Exchange

2.182.62.174.81#815599

Fixed an error saving actions in some cases on earlier versions of v2.182

2.182.82.174.82#820143

Fixed an issue logging Holiday in some situations

2.184.12.174.91#822144

Fixed an issue with agents being able to update SLA targets without the correct permissions in some scenarios

2.184.12.174.91#821130

Fixed an issue with user closure confirmation notes

2.184.12.174.91#820969

Fixed a minor issue with syncing customers to MYOB

2.184.12.174.91#820694

Fixed an issue where Quote billing account information wouldn't display correctly

2.184.12.174.91#820627

Fixed the HTML designer being automatically disabled after adding or removing elements

2.184.12.174.91#820559

Fixed an issue with paused OLAs using the wrong completion date

2.184.12.174.84#820499

Fixed an error when deleting PDF templates for KB articles

2.184.12.174.91#820403

Fixed an issue where users were required to sign in when approving Contracts, despite having 'Require Authentication when Approving/Rejecting Approval Processes' disabled

2.184.12.174.91#820375

Prevented duplicate notifications for Xero error 429 - Too Many Requests

2.184.12.174.91#819836

Fixed a minor issue with the scheduler when only selecting one agent

2.184.12.174.91#819730

Resolved an issue where Recurring Invoice Schedule Dates could incorrectly be rolled back when deleting an Invoice created form automated pro-rata

2.184.12.174.91#819387

Resolved an issue with the Periodic History for Prepay and Fixed Contracts/Agreements showing the Dates incorrectly for periods that are in Daylight Savings

2.184.12.174.91#818564

Fixed an issue with CRM note custom fields showing on billing entities internal notes

2.184.12.174.91#818270

Fixed a rare issue where Dashboard would error

2.184.12.174.91#818074

Added a setting to choose Zabbix authentication type; versions 7.2 and above require the new method

Needs configuration

2.184.12.174.91#817907

Fixed an issue that could cause an error when logging template child tickets

2.184.12.174.91#817707

Fixed an issue where $-INVOICECOMPOSITETAXTOTAL wouldn't populate

2.184.12.174.91#817192

Fixed an issue when viewing agent roles and user roles that contain special characters in column profiles

2.184.12.174.91#817122

Fix issue with asset field value imports when using 'Do not update Asset Types' setting

2.184.12.174.91#816218

Fixed an issue where StreamOne Stellr Client mappings wouldn't display

2.184.12.174.91#816217

Fixed an issue with "Agent Holiday Allowance" calculation

2.184.12.174.91#816018

Fixed a minor issue with setting the third-party item ID on invoice lines when syncing to MYOB

2.184.12.174.91#815863

Fixed an issue with ticket rules that set category values when creating child tickets

2.184.12.174.91#815564

Fixed an issue with filtering on archived asset data

2.184.12.174.91#815385

Fixed an issue when importing assets with nested JSON

2.184.12.174.91#815370

Fixed an issue with searching contacts field under Suppliers on Tickets

2.184.12.174.91#815057

$ EMAILTOLIST and $ EMAILCCLIST have been added to the Ticket variable list

2.184.12.174.91#815020

Fixed an issue where Credit Notes would display as having an amount due when marked as allocated

2.184.12.174.91#814815

Fixed an issue with 2FA codes not being sent when no outgoing email was configured

2.184.12.174.91#814672

Fixed an issue when mapping the IP location in Halo Asset Discovery

2.184.12.174.91#814658

Minor language pack improvement

2.184.12.174.91#814348

Fixed an issue where the Stripe Pay button would appear when there were pending payments associated with the invoice

2.184.12.174.91#814192

Fixed a minor issue with embedding the portal into Microsoft Teams

2.184.12.174.91#814088

Fixed an issue with Multiselect Ticket Filtering

2.184.12.174.91#812941

Fixed a minor issue with an outbound webhook authorization header

2.184.12.174.91#812439

Fixed QuickBooks Online payment reversals not updating invoice fields

2.184.12.174.91#812426

Fixed a minor issue with syncing items to MYOB when the description is greater than 255 characters

2.184.12.174.91#811639

Fixed and issue where cloned appointments would inherit the collection ID from the original appointment.

2.184.12.174.91#811593

Fixed an issue with clearing default field values on ticket types

2.184.12.174.91#810717

Fixed customer names appearing blank in the integrator logs for some integrations

2.184.12.174.91#808314

Fixed an error when creating Holidays

2.184.12.174.91#808019

Return valid device IDs in ItemStock API responses (when creating assets) instead of 0

2.184.12.174.91#807379

Fixed a rare issue where Sales Mailboxes wouldn't send emails

2.184.12.174.91#807288

Minor language pack improvement

2.184.12.174.91#807182

Fixed an issue with moving to the last step of a workflow on ticket closure

2.184.12.174.84#806678

Fix appointment duplication issue when using exchange calendar webhooks

2.184.12.174.91#806672

Fixed an issue with editing chart series values on reports

2.184.12.174.91#806593

Fixed a minor UI issue with datetime fields

2.184.12.174.91#804760

Fixed an issue with filtering mappings on '+' in Microsoft Entra ID

2.184.12.174.91#804540

Fixed an issue with CRM notes button visibility on invoices

2.184.12.174.91#803913

Fixed a rare error processing particular incoming emails

2.184.12.174.91#800652

Fixed an issue with the 'Actions cannot be invoiced until Timesheets are approved' setting.

2.184.12.174.91#799358

Fixed an issue with the N-Sight integration where sites could be created incorrectly in some scenarios

2.184.12.174.91#798821

Fixed a minor issue with contract level pre-pay auto top-up

2.184.12.174.91#797378

Fixed an issue with project ticket templates cloning not including milestones

2.184.12.174.91#796372

Fixed an issue where the Halo integrator failed to import Google Calendar appointments that do not have an organizer

2.184.12.174.91#793760

Fix possibility of blank attachments for incoming Azure mailbox emails

2.184.12.174.91#786676

Fix dynamic field visibility conditions based on dynamic multiselects

2.184.12.174.91#750644

Concurrent license violations for agent logins now return a relevant error message

2.184.12.174.91#685796

Fixed and issue where cloned appointments would inherit the recurring appointment parent from the original appointment.

2.184.22.174.91#825011

Fixed an issue with user SQL imports not working when default site not set

2.184.22.174.91#823614

Fixed issues with rate limiting when using Halo asset discovery

2.184.62.174.91#828831

Fixed a minor issue with incoming emails via EWS with no body content

2.184.212.174.101#830328

Fixed a minor issue with the holidays table in workday config

2.184.212.174.101#829997

Fixed an error when loading items linked to deleted categories

2.184.212.174.101#829869

Fixed an issue with the Dynatrace manual import not working correctly

2.184.212.174.101#829711

Concurrent license violations for agent logins now return a relevant error message

2.184.212.174.101#829647

Fixed a minor issue with syncing purchase orders to Ingram Micro Reseller via Quote To Order

2.184.212.174.101#828225

Fixed Snipe IT devices failing to match the mapped customer and importing to the default Site

2.184.212.174.101#827933

Fixed the Entra named licence roles not being updated when a role is renamed

2.184.212.174.101#827717

Fixed issues with the guide pages not loading when clicking the guide links next to settings

2.184.212.174.101#827044

Fixed cloned agents being linked to the original agent's Exchange account

2.184.212.174.101#827023

Resolved an issue with the Status of a Ticket failing to update after a Supplier or User email when Quick Status change is disabled

2.184.212.174.101#826992

Fixed invoice IDs not showing in the portal when "unique ID per document type" is enabled, and fixed Datagate PDFs not opening

2.184.212.174.101#826947

Minor performance enhancements to tickets and actions using a lot of custom fields

Performance

2.184.212.174.101#826323

Fixed a rare issue where system actions would show as being done by an agent

2.184.212.174.101#826168

Fixed an issue with ticket rules using incorrect workflows when workflows are deleted

2.184.212.174.101#826073

Fixed an issue with the Microsoft Entra user sync in the Halo Integrator

2.184.212.174.101#826042

Items imported from Etilize will now only match to Halo items based on the Etilize catalog ID

2.184.212.174.101#825770

Fixed an issue with adding new Etilize category mappings

2.184.212.174.101#825291

Fixed an issue with the default value for SQL select custom fields not being set

2.184.212.174.101#824450

Fixed an issue with custom field group headers not displaying correctly

2.184.212.174.101#824408

Fixed an issue with not being able to clear SQL select custom fields

2.184.212.174.101#824140

Fixed a minor issue with creating purchase orders when using the Ingram Micro Reseller integration

2.184.212.174.101#823894

Fixed $-LOGGEDINAGENTID and $-LOGGEDINAGENTNAME not appearing in the variables list

2.184.212.174.101#823726

Fixed a minor issue custom fields on pdf templates sent during automatic recurring invoice creation

2.184.212.174.101#823287

Fixed an issue with the Invoice Deleted Webhook trigger

2.184.212.174.101#823201

Fixed an issue with ordering by Workflow Stage Number

2.184.212.174.101#822758

Fixed a rare issue with SQL Lookups

2.184.212.174.101#822610

Resolved a 500 error given when retrieving CRM notes via the API

2.184.212.174.101#822525

Fixed an issue syncing attachments to Azure Devops, Jira and ServiceNow integrations when storing attachments within S3.

2.184.212.174.101#821217

Resolved an issue with Quote/Contract/Agent Signatures failing to load correctly when generating PDF documents resulting in an error

2.184.212.174.101#821205

Fixed a minor inconsistency with syncing purchase orders to Ingram Micro reseller

2.184.212.174.101#820932

Fixed an issue where Product field could be 'Not Set' when mandatory

2.184.212.174.101#820405

Improved the validation of asset relationship changes in the API

2.184.212.174.101#820126

Fixed an issue where some Related Tickets wouldn't display when 'Show related of related Tickets' was disabled

2.184.212.174.101#819350

Fixed an issue with Hubspot custom lifecycles not working as intended when being used as restrictions for the client import

2.184.212.174.101#818346

Fixed importing tickets through the Azure Sentinel integration using the Halo DB integrator with ticket type restrictions

2.184.212.174.101#815977

Fixed an issue with the kanban child view on the self-service portal showing tickets visible to all users in error

Security

2.184.212.174.101#814353

Fixed an issue where Invoice ID columns wouldn't populate on Consignment PDFs

2.184.212.174.101#812755

Fixed an issue with importing Recurring Invoice Lines

2.184.212.174.101#807444

Milestone sequence number will now be set on milestones added from the "add to project" sales order line action

2.184.212.174.101#807289

Fix date format issue on asset field based criteria on automated tickets

2.184.212.174.101#797777

Fixed an issue processing alert emails containing the word 'device'

2.184.212.174.101#789918

Fixed an issue with hosted customer monitoring events not showing

2.184.212.174.101#786840

Fixed an issue with discounts in Xero when using Groups to hide lines in some cases

2.184.212.174.101#780509

Fix date format issue on asset field based criteria on automated tickets

2.186.12.184.222.174.101#834800

Resolved an issue that caused an error when a user is confirming closure of a Ticket in pending closure

2.186.12.184.222.174.94#833722

Fixed an issue clearing the latest Halo Integrator error for the Entra integration

2.186.12.184.222.174.101#833268

Fixed an issue with updating Google appointments

2.186.12.184.222.174.101#830738

Fixed an issue with the webhook endpoint for the SnelStart integration

2.186.22.184.312.174.111#837501

Resolved an issue that deleting Composite Reports leaves orphaned records for the related Scheduled Emails

2.186.22.184.312.174.111#836585

Fixed a rare UI issue when logging a new ticket in the agent app

2.186.22.184.312.174.111#835694

No longer use the customer API if an action is hidden from the user (e.g. internal emails).

2.186.22.184.312.174.111#831726

Fixed a minor issue with the language translations configuration screen

2.186.22.184.312.174.111#831508

Fixed a minor issue with account mappings on Item groups with multiple Xero tenants

2.186.22.184.312.174.111#831376

Fixed an issue with automatic linked user management

2.186.22.184.312.174.111#831079

Stopped adding licences to service users from adding pro rata, which could cause pro rata to duplicate.

2.186.22.184.312.174.111#830399

Fixed an error when attempting to add CRM Notes with Survey Custom Fields

2.186.22.184.312.174.111#829734

Fixed an issue with the SLA timer displaying incorrectly when there is no target

2.186.22.184.312.174.111#828263

Fixed an issue where dynamic SQL reports were able to be selected for dashboard widgets that configure a new chart

2.186.22.184.312.174.111#826994

Removed ConnectWise Automate last alert sync date from config change tracking

2.186.22.184.312.174.111#825436

Fixed a very minor issue with contracts

2.186.22.184.312.174.111#812604

2.174

New feature — a capability that did not exist beforeAdded the AuthRocket IntegrationIntegrations & sync·Authrocket2.174.1#685643

Improvement — an existing feature extended, adjusted or polishedAdditional fields have been added to the list for Ready for InvoicingBilling & invoicing2.174.1#764069

Bug fix — something was broken and now worksFixed various minor issues with Mail CampaignsNotifications2.174.1#759491

Improvement — an existing feature extended, adjusted or polishedAdded an option to change the asset searching methodAssets & CMDB·SearchNeeds configuration2.174.1#757636

Improvement — an existing feature extended, adjusted or polishedA setting has been added to Automated Tickets so that the User of the Ticket can be chosenTickets·Workflows & automationNeeds configuration2.174.1#755988

New feature — a capability that did not exist beforeAdded an integration with Hopewiser for Address LookupsIntegrations & sync·Hopewiser2.174.1#755118

Improvement — an existing feature extended, adjusted or polishedAdded a new Ticket general setting to display ticket actions that are hidden from End Users in a different colourTickets·User interfaceNeeds configuration2.174.1#754716

Improvement — an existing feature extended, adjusted or polishedAdded additional fields to the tickets query builderTickets·Dashboards & reporting2.174.1#753440

New feature — a capability that did not exist beforeAdded the ability to return assets to stock that are not currently linked to an item recordAssets & CMDB2.174.1#741137

New feature — a capability that did not exist beforeAdded mappings to Re-Assign an Agents Tickets when the Agents status changes from a Shift or AppointmentAgents & teams·Calendars & scheduling2.174.1#740560

Improvement — an existing feature extended, adjusted or polishedAdded the ability to enable the agent idle timeout per license typeAgents & teamsNeeds configuration2.174.1#740283

Improvement — an existing feature extended, adjusted or polishedAdded a default status of assets imported from Intune on the integrator which have previously been deletedAssets & CMDB·Integrations & sync·Intune2.174.1#739302

Improvement — an existing feature extended, adjusted or polishedAdded the option to change the tabs of some contract system fields using screen layout profilesContracts·User interface2.174.1#739071

New feature — a capability that did not exist beforeAdded the option to upload scheduled reports to SharePointDashboards & reporting·Integrations & sync·Microsoft 3652.174.1#731057

Improvement — an existing feature extended, adjusted or polishedA new multiplier has been added to Charge Rates to be applied on weekends.Billing & invoicingNeeds configuration2.174.1#727361

Improvement — an existing feature extended, adjusted or polishedAdded the ability to use the Dollar variable $-agentid in SQL single-select and multi-select fields Custom fields2.174.1#725634

New feature — a capability that did not exist beforeAdded a setting for Halo Asset Discovery to change the status of a device in Halo if the device is no longer foundAssets & CMDB·Integrations & sync·Halo Asset DiscoveryNeeds configuration2.174.1#719386

New feature — a capability that did not exist beforeAdded the ability to send bulk emails using actionsNotifications·Tickets2.174.1#718995

Improvement — an existing feature extended, adjusted or polishedVarious improvements to the Liongard integrationIntegrations & sync·Liongard2.174.1#717949

New feature — a capability that did not exist beforeAdded the ability to stop closure of tickets if a linked asset has a certain value in an asset custom field or asset fieldTickets·Assets & CMDB·Custom fieldsNeeds configuration2.174.1#717319

New feature — a capability that did not exist beforeAdded a new setting to backend service monitoring: "Minimum severity level for error notifications"Platform & database·NotificationsNeeds configuration2.174.1#712629

Improvement — an existing feature extended, adjusted or polished"Process approval results in the background" setting addedApprovals·Workflows & automationNeeds configuration2.174.1#709416

New feature — a capability that did not exist beforeAdded a Nurture Campaign type to the Mail Campaign moduleNotifications2.174.1#707044

Improvement — an existing feature extended, adjusted or polishedVarious improvements to user and asset runbooksWorkflows & automation·Assets & CMDB2.174.1#704676

New feature — a capability that did not exist beforeAdded the option to configure workday breaksCalendars & scheduling·Timesheets & shiftsNeeds configuration2.174.1#702539

New feature — a capability that did not exist beforeAdded the ability to run SQL queries as part of a runbookWorkflows & automation2.174.1#700068

Improvement — an existing feature extended, adjusted or polishedAdded the ability to restrict editing of asset system fieldsAssets & CMDB·Permissions & accessNeeds configuration2.174.1#693013

Improvement — an existing feature extended, adjusted or polishedImprovements to the 'Ticket Type List' type button on the self service portalService catalogue·User interface2.174.1#692420

New feature — a capability that did not exist beforeAdded multi-select filtering to Ticket TablesTickets2.174.1#658538

New feature — a capability that did not exist beforeAdded support for the split screen tile view to the self-service portalUser interface2.174.1#643820

Improvement — an existing feature extended, adjusted or polishedChanges to ticket relation options in Configuration > Tickets > General SettingsTickets2.174.1#610496

New feature — a capability that did not exist beforeAdded Shift Type Mappings to the Microsoft Teams Shifts integrationIntegrations & sync·Timesheets & shifts·Microsoft Teams2.174.5#761296

New feature — a capability that did not exist beforeAdded new events to the Embeddable Chat WidgetChat2.176.12.174.24#776263

Bug fix — something was broken and now worksFixed several issues with travel charge ratesBilling & invoicing·Expenses2.176.12.174.31#754309

Improvement — an existing feature extended, adjusted or polishedA few improvements to the Azure Delta functionalityIntegrations & sync·Azure2.178.12.174.61#787461

New feature — a capability that did not exist before
2.174.1#685643

Improvement — an existing feature extended, adjusted or polished
2.174.1#764069

Bug fix — something was broken and now works
2.174.1#759491

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#757636

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#755988

New feature — a capability that did not exist before
2.174.1#755118

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#754716

Improvement — an existing feature extended, adjusted or polished
2.174.1#753440

New feature — a capability that did not exist before
2.174.1#741137

New feature — a capability that did not exist before
2.174.1#740560

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#740283

Improvement — an existing feature extended, adjusted or polished
2.174.1#739302

Improvement — an existing feature extended, adjusted or polished
2.174.1#739071

New feature — a capability that did not exist before
2.174.1#731057

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#727361

Improvement — an existing feature extended, adjusted or polished
2.174.1#725634

New feature — a capability that did not exist before
Needs configuration
2.174.1#719386

New feature — a capability that did not exist before
2.174.1#718995

Improvement — an existing feature extended, adjusted or polished
2.174.1#717949

New feature — a capability that did not exist before
Needs configuration
2.174.1#717319

New feature — a capability that did not exist before
Needs configuration
2.174.1#712629

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#709416

New feature — a capability that did not exist before
2.174.1#707044

Improvement — an existing feature extended, adjusted or polished
2.174.1#704676

New feature — a capability that did not exist before
Needs configuration
2.174.1#702539

New feature — a capability that did not exist before
2.174.1#700068

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.174.1#693013

Improvement — an existing feature extended, adjusted or polished
2.174.1#692420

New feature — a capability that did not exist before
2.174.1#658538

New feature — a capability that did not exist before
2.174.1#643820

Improvement — an existing feature extended, adjusted or polished
2.174.1#610496

New feature — a capability that did not exist before
2.174.5#761296

New feature — a capability that did not exist before
2.176.12.174.24#776263

Bug fix — something was broken and now works
2.176.12.174.31#754309

Improvement — an existing feature extended, adjusted or polished
2.178.12.174.61#787461