Version 2.168 — Halo Release Notes

New feature — a capability that did not exist before
2.168.1#622905

Fixed an issue with user deactivation when using Azure deltas in the Microsoft CSP integration

2.168.102.162.63#759290

Temporarily disabled the ability for the Microsoft Entra integration to deactivate users when deltas are activated and a site mapping is not found for the user

2.168.122.162.64#761598

Fixed an issue with batch creation of purchase orders when one or more fail validation

2.168.1#747058

Fixed issues with service availability tracking

2.168.1#747023

Fixed an issue with text titles on service fields

2.168.12.162.61#746951

Fixed issues with event management

2.168.1#746943

Improved configuration of custom table pools

2.168.1#746882

Improvement — an existing feature extended, adjusted or polished
2.168.1#746560

Fixed an issue with the 'Order Number' invoice column

2.168.1#745993

Resolved an issue with Invoice group quantity incorrectly being set to the quantity of the last line in the group when displaying on PDFs

2.168.12.162.61#745989

"User is/is not a service user" can now be used in dynamic distribution lists

2.168.1#745942

Fixed a performance issue with using 'Show on the Ticket details screen' on custom fields

Performance

2.168.12.162.61#745509

Fixed the default 'Business Department' not being set on invoice lines created from sales orders and tickets

2.168.12.162.61#745476

Fixed a rare issue with Snipe IT device matching when importing through the Halo integrator

2.168.12.162.61#745412

Fixed an issue where links would get truncated before the letters "on" in some cases in the rich editor component

2.168.12.162.61#745399

Minor logging improvement to the incoming service when an auto-reply is detected

2.168.1#745128

Fixed the "New" button on Mail Campaigns opening the new ticket screen if new tickets are configured to open in a modal window

2.168.12.162.61#745004

Ticket Notes imported from Autotask will now have the Private and Public parts created as separate actions

2.168.1#744919

The Notes tab that shows on Quotes/Orders/Invoices has been renamed to "Internal Notes" to better explain it's intended use

2.168.1#744824

Fixed an issue with searching services with the global search on the self-service portal

2.168.12.162.61#744738

When showing scheduled tickets on the calendar only tickets assigned to the Agent will show on their calendar

2.168.1#744476

Fixed an issue where you could not add closed projects to sales orders, where you could previously

2.168.12.162.61#744124

Fixed Sales Order delivery address being overwritten with the Site's address when generating a PDF

2.168.1#743977

Fixed an issue where some tickets would be missing from reports created using the query builder

2.168.12.162.61#743941

Improved dropdown on Scheduler

2.168.12.162.61#743914

Minor asset search optimisation

Performance

2.168.12.162.61#743742

Fixed an issue on the self-service portal where the description of the event would not show

2.168.12.162.61#743731

Fixed the 'send' menu option on invoices and quotes creating billable time

2.168.12.162.61#743639

Added a hint to the Xero syncing setting 'Do not sync product groups on invoices'

2.168.12.162.61#743603

Fixed an issue with the Kandji integration

2.168.12.162.61#743581

Improvement — an existing feature extended, adjusted or polished
2.168.1#743381

Fixed an issue with $-ORDERID on sales order pdf's

2.168.12.162.61#743216

Fixed the Ticket-Type level template setting being applied when tickets are logged via email

2.168.1#743143

Fixed an issue ordering customers by Customer Type

2.168.1#743054

Fixed an "input is invalid" error when indexing services for Azure AI Search

2.168.12.162.61#743003

Fixed issue where Powershell parameters would not be populated when using the DB Integrator

2.168.12.162.61#742668

Fixed an issue with merging users in certain circumstances

2.168.12.162.61#742615

Fixed an issue where email updates would remove addresses from the To/Cc lists if the two lists contain the same addresses

2.168.1#742249

Fixed an issue where image height and width attributes were no longer set leading to display issues in some mail clients

2.168.12.162.61#742206

Resolved an issue with generating scheduled reports containing null data and displaying the top X results on charts

2.168.12.162.61#742034

Fixed an issue with the Clone button on quotes

2.168.1#742028

Fixed an issue with assign user roles in bulk

2.168.1#742000

Added a 'View Archived Data' option to Change History

2.168.12.162.61#741985

A new icon has been added for Calculated SQL Quantities and the change history now shows the change to/from Calculated SQL Quantity correctly

2.168.1#741946

When using Ticket Templates on Automated/Scheduled Tickets the Child Tickets can be created as well as the Automated/Scheduled Child Tickets

2.168.1#741945

Updated Facebook integration to use Graph API v21.0

2.168.12.162.61#741855

You can now allocate credit in decimals, not just whole numbers

2.168.12.162.61#741818

Fixed an issue that could have caused invoices to duplicate in Xero

2.168.12.162.61#741627

Resolved an issue with some Auvik alerts logging under incorrect customers

2.168.12.162.61#741493

Fixed the $-AREA variable not working on invoice notification emails

2.168.1#741492

Updating existing invoice payment amounts in Halo will now push the updated amount to Quickbooks Online

2.168.1#741367

Fix logging of ticket feedback tickets when ticket user is not located under ticket site.

2.168.12.162.61#741352

The tax on purchase order lines can not be manually overridden even when set by an integration with an accounting or tax application

2.168.1#741348

Internal or maintenance work with no directly usable change
2.168.1#741320

Fixed incorrect label in integration runbook variables

2.168.1#741183

Quantity increase for items always 1

2.168.12.162.61#741135

Fixed an issue when deleting Popup Notes that could cause newly created ones to already be marked as read

2.168.1#741086

Fixed an issue when changing to a ticket type with no default SLA

2.168.12.162.61#741055

Fixed issue with language translations for category values

2.168.12.162.61#741043

Fixed a minor display issue on the Microsoft CSP integration setup screen

2.168.12.162.61#741007

Resolved a rare issue with using the v2 invoice engine

2.168.1#740947

Bug fix — something was broken and now works
2.168.12.162.61#740880

Resolved an issue where the delete menu option appeared on the client screen for admins without delete permission

2.168.12.162.61#740641

Fixed an issue when deleting customer screen layouts

2.168.12.162.61#740412

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.12.162.61#740363

Fixed items issued showing in 'ready for invoicing' without an item group

2.168.12.162.61#740314

Performance improvement when loading workflows

Performance

2.168.12.162.61#740152

Improvement — an existing feature extended, adjusted or polished
2.168.1#740116

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#739919

Removed the 'Coming Soon' notice for the WebSocket chat method

2.168.1#739898

Improvement — an existing feature extended, adjusted or polished
2.168.1#739894

Resolved an error when opening a Purchase Order that is not linked to Ingram Micro Reseller integration when the integration is enabled

2.168.1#739758

A new setting has been added to Items and Stock Control > General labelled "Show Asset Tag in addition to serialization field (if overridden at Asset Type) on stock in" that can be used to show an additional Asset field during the "stock in" process

Needs configuration

2.168.1#739680

Updated the HaloPSA logo on the login screen

2.168.1#739661

Fixed issue with tax rules not working for the site type

2.168.1#739542

Bug fix — something was broken and now works
2.168.12.162.61#739321

Fixed an issue where in some cases asset status restrictions would not apply

2.168.1#739286

Added a dont_sync_to_3rd_party property to the invoices endpoint of the API to stop the invoice from pushing updates to native accounting integrations

2.168.1#739225

Fixed an issue with validating OAuth 2 Credentials for Suppliers with the ServiceNow Integration

2.168.1#739192

Customer name will now automatically be added to the first line of the "Bill To" address for Quickbooks Online Invoices

2.168.1#739188

Resolved a rare issue with Xero webhooks creating invalid invoices

2.168.12.162.61#739140

Fixed an issue where licences are not removed from users who have been made inactive by the integrator

2.168.12.162.61#739097

Fixed an issue with not being able to move appointments on the calendar with Exchange disabled

2.168.1#739069

Voiding an invoice in Halo will now void the invoice in Xero and vice versa

2.168.1#739044

Fixed an issue with Knowledge Base article permalinks with unauthenticated users

2.168.12.162.61#739029

Fixed an issue where Workflows wouldn't load

2.168.12.162.61#738883

Fixed an issue where $-ALLFIELDSCF variable wouldn't populate when using some visibility conditions

2.168.1#738827

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#738561

Handled an integer overflow when setting the next ticket id

2.168.1#738560

Fixed an issue where a rule match as the result of an action could reset the custom fields set by the action.

2.168.1#738545

Updated hint on output variable screen

2.168.1#738497

Custom Tables can now be used as part of an Anonymous new ticket form on the self service portal

2.168.1#738450

Handled an exception processing specific integration requests

2.168.12.162.61#738380

Fixed an issue with user and sites not loading when coming from a customer list

2.168.1#738310

Using double click on an invoice line will now open the related Item record in a new tab

2.168.1#738225

Fix an issue where inline images may not be processed correctly on incoming emails.

2.168.1#738187

Fixed an issue with clicking the icon to open a report from a dashboard

2.168.12.162.61#738134

Added a setting to the N-Able N-Central integration for Site/Customer mappings so that Devices imported at the Site/Customer will not be moved by the integration if they are moved to another Site.

Needs configuration

2.168.1#738102

Fixed an issue with incorrect Language Pack labelling

2.168.1#737987

Reworded an Azure authorization error

2.168.12.162.61#737966

Fixed a display issue when using time fields as criteria for ticket rules

2.168.1#737756

Fixed a rare issue with Timesheets erroring when selecting specific date intervals

2.168.12.162.61#737616

The "next invoice date" has been added to the Recurring Invoice list when selecting as part of a Sales Order Action

2.168.1#737599

Fixed an issue with approvals on the portal

2.168.12.162.61#737575

Changes to custom fields at Action level will now be audited

2.168.1#737552

Language pack change

2.168.1#737351

Fixed an issue with some methods of applying knowledge base templates to tickets

2.168.1#737320

Fixed an issue with discount percentages causing errors when syncing to MYOB

2.168.12.162.61#737185

Improvement — an existing feature extended, adjusted or polished
2.168.1#736999

Resolved an error shown when importing Devices using Datto RMM with the Integrator application that relates to User matching

2.168.12.162.61#736735

Improvement — an existing feature extended, adjusted or polished
2.168.1#736673

New Opportunity fields have been added to record the Opportunity Value as a Monthly, Annual and One-off potential value. These fields can also now be synced with Salesforce opportunites

2.168.1#736667

Fixed an issue where some Clients couldn't be added to allowed Clients on FAQ Lists

2.168.12.162.61#736664

To-Do List Groups will now be included when adding a To-Do List via action

2.168.1#736639

A new setting has been added to Billing > General > Tax Settings that can be used to save composite tax totals to the database using an alternative calculation method

Needs configuration

2.168.1#736353

Fixed an issue where activating the "Track Users sign-in activity" setting in the Microsoft CSP integration may return a permissions error for a short time afterwards

2.168.12.162.61#736146

Resolved an issue with Sales Orders failing to show on Project Tasks when using the setting to show Sales Orders on Linked Tickets/Projects

2.168.1#735636

Fixed an issue with pushing config changes to a connected instance

2.168.12.162.61#735521

Fixed an issue importing all-day appointments from Google Calendars

2.168.12.162.61#735464

When the option is chosen to select a Site for the Appointment Location the Site Address will now be pushed to the appointment that is created using the Graph API

2.168.1#735330

New feature — a capability that did not exist before
2.168.1#735179

New feature — a capability that did not exist before
Needs configuration
2.168.1#735175

Added the option 'Halo database' to the SQL Provider setting for SQL Imports

Needs configuration

2.168.1#734999

Fixed an issue with not being able to set "Do not update Asset Types" on Lansweeper and SCCM

2.168.12.162.61#734931

Fixed an issue with Next Creation period not displaying an error when not saved properly

2.168.1#734800

Fixed error handling for next creation period failing to save.

2.168.1#734784

Minor error message improvements when vectorising data for Azure AI Search

2.168.1#734189

Fixed an issue with unnecessary information being added to the audit table in some circumstances

2.168.1#733834

Fixed several performance issues surrounding the loading of lines when loading recurring invoice lists

Performance

2.168.1#733739

Fixed an issue when deleting Avalara tenants

2.168.12.162.61#733712

Fixed the ticket type default appointment body not applying to appointments created from the portal

2.168.1#732294

Added a setting to override the theme for a dashboard

Needs configuration

2.168.1#732066

Added custom layout profiles for Users

2.168.1#731230

Fixed an issue where database lookups may not function when populating the trigger fields also cause more fields to appear above the trigger field in a form, via dynamic field visibility.

2.168.1#731104

New feature — a capability that did not exist before
2.168.1#730699

$-NEXTCALLDATE has been added to the available variables for Contracts

2.168.1#730491

New feature — a capability that did not exist before
2.168.1#727868

Improvement — an existing feature extended, adjusted or polished
2.168.1#727189

Fixed an issue with Scheduled tickets failing to create in some locales in some cases

2.168.12.162.61#726024

Fixed agent-only custom fields not populating on invoice PDFs when bulk sending

2.168.1#725620

Control5 added for new global settings

2.168.1#725194

New feature — a capability that did not exist before
2.168.1#724438

The column width minimum for Quote/Order description has been changed from 100px to 200px and certain columns are now hidden when not required (Invoice/Purchase Order/Discount)

2.168.1#723520

Fixed a rare issue with site matching for devices in the Microsoft CSP-Intune import

2.168.12.162.61#722819

Migrated Service Category icons to the new storage method

2.168.1#716712

New feature — a capability that did not exist before
2.168.1#715673

An additional configuration option has been added to Billing > General > Charge Rate Settings named "Status of Tickets before travel/mileage is able to be invoiced" that allows travel and mileage to be able to be invoiced when tickets are open or only when tickets are closed.

Needs configuration

2.168.1#713787

Fixed an issue with indexing tickets for ai integrations using the runbooks method failing in some cases due to deleted tickets

2.168.12.162.61#712889

Added the ability to mass apply tags to tickets in list view

2.168.1#711945

Each Sales Order line can now have a manually set Address so that the consignments are created grouped by the Addresses on each line.

2.168.1#704061

Improvement — an existing feature extended, adjusted or polished
2.168.1#703864

Bug fix — something was broken and now works
2.168.1#703592

Accessibility improvement to workflow flow charts

2.168.1#701523

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#700871

Added the ability to set bcc addresses on scheduled reports

2.168.1#695783

Fixed an issue where loading ticket lists could occasionally timeout

Performance

2.168.1#692929

Fix Auvik alerts site matching

2.168.12.162.61#690187

Added a setting to determine rounding behaviour for multiple currencies on Invoices

Needs configuration

2.168.1#689213

New feature — a capability that did not exist before
2.168.1#686209

New feature — a capability that did not exist before
2.168.1#684836

New feature — a capability that did not exist before
2.168.1#676110

Improvement — an existing feature extended, adjusted or polished
2.168.1#670196

The Field "Agent" can now be relabelled at Ticket Type-level

2.168.1#663919

"Customer Relationships" has been added to the Column Profile for Customer Lists

2.168.1#662906

New feature — a capability that did not exist before
2.168.1#658533

Improvement — an existing feature extended, adjusted or polished
2.168.1#657239

New feature — a capability that did not exist before
2.168.1#652540

Added ability to predefine date dependencies on a template for child tickets that can be created

2.168.1#651898

Fixed an issue where Excel report exports would give an error when opening in Excel, if exported from the self service portal.

2.168.1#649329

Fixed an issue with Timesheets not correctly displaying an action that spans multiple days

2.168.1#648474

Improvement — an existing feature extended, adjusted or polished
2.168.1#646659

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#644249

The Invoice Reference for the Halo Invoice will now be pushed to the "customerPurchaseOrderReference" Sales Invoice field for Business Central

2.168.1#642573

When an email is processed that is an acceptance of an appointment the ticket status will remain unchanged when the setting for "Auto replies do not update the status of Tickets" is enabled

2.168.1#606579

Calendar entry types are now configurable in the Agent details configuration menu

2.168.1#593737

New feature — a capability that did not exist before
Needs configuration
2.168.1#573962

Fixed an issue with adding notes to related/child ticket with action variables

2.168.1#571495

Add a link to the outgoing record on the edit action screen for administrators.

2.168.1#557826

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#557802

New feature — a capability that did not exist before
2.168.1#523956

New feature — a capability that did not exist before
2.168.1#481312

New feature — a capability that did not exist before
2.168.1#463731

The option for agents to permanently dismiss Popup Notes is now also available for modal window popups

2.168.1#428267

A setting has been added to Billing > General > Advanced named "Display Long Description on Invoice lines when viewed in-app" that will change the style of the invoice table in the application slightly and show the Long Description instead of Short Description.

Needs configuration

2.168.1#374115

Added a setting 'Step to start workflow on' to action configuration

Needs configuration

2.168.1#350795

Fixed an issue with the Follower caption

2.168.2#747876

Fixed an issue with logging Tickets and Actions

2.168.2#747750

Fixed issue with attachments for the ServiceNow integration

2.168.22.162.61#747096

Fixed an issue viewing device change history

2.168.3#748697

Fixed UI issue with the requestor field on the self-service portal

2.168.3#748049

Fixed an issue related to the Assets tab on a Ticket

2.168.3#748035

Fixed a failed to update invoice periods error

2.168.42.162.61#749984

Fixed an issue with consignment addresses

2.168.4#749969

Fixed an issue with creating quotes with no lines

2.168.42.162.71#749957

Fixed an issue where Email Child actions could attempt to send emails even if there is no recipient

2.168.4#749884

Fixed an issue with importing Outlook Contacts via the Halo Integrator for Hosted customers

2.168.4#749832

Resolved an issue with the Supplier and Manufacturer links on Items directing to the Supplier every time

2.168.4#749748

Fixes for issues with document management at client/site/user level, and an issue with adding new customers/sites/users not refreshing after saving

2.168.4#749645

Fixed an issue where the Field "Agent", if relabelled at Ticket Type-level, was not displaying correctly in some locations

2.168.4#749546

Fixed an issue with Halo Chat

2.168.4#749531

Fixed an issue with Timesheets not correctly displaying an action that spans multiple days

2.168.4#749513

Fixed issues with encrypted custom fields

Security

2.168.4#749486

Prevented an issue that can cause owner notifications to be sent to Unassigned

2.168.4#749459

Fixed an issue where you could delete sales orders by the API with the wrong permissions

Security

2.168.4#749451

Fixed a display issue affecting lists of entities

2.168.4#748276

Fixed an issue with automatic release tagging for candidate releases

2.168.4#747715

Restriction on runbook response size limit added to prevent automation memory issues

2.168.42.162.61#744684

Fixed an issue where in some cases the rich editor would insert extra <div> elements when editing starts

2.168.42.162.61#738373

Fixed an issue with loading ticket and workflow rules

2.168.52.162.62#752482

Fixed an issue with Site matching with the Outlook Contact import

2.168.5#752382

Fix for Custom Consignment Address

2.168.5#752378

Fixed an issue with Knowledge Base article permalinks with certain restrictions

2.168.52.162.61#751605

Fixed an issue with the "_match_integration_name" property in the users endpoint

2.168.5#751592

Fixed an issue loading Swagger in v2.168

2.168.5#751526

Resolved an issue with editing Action custom fields failing to save to the audit table

2.168.5#749937

Fixed a display issue with adding a sales order line to a recurring invoice

2.168.5#749687

Fixed an issue where the primary service tab would not show

2.168.5#749595

Fixed an issue with Microsoft CSP group sync when using Azure Delta Queries

2.168.52.162.61#748435

Fix for custom Consignment Address

2.168.6#753331

Fixed an issue with certain methods of applying knowledge base templates to tickets

2.168.6#749880

Fixed a rare issue with setting custom field values

2.168.6#749460

Changed the default value of a field in the 2.168 upgrade step

2.168.7#755065

Fixed an issue with scheduled report creation for on-premise customers using HaloDBintegrator

2.168.72.162.61#693830

Fixed an issue processing incoming email via the DB integrator for on-premise customers

2.168.8#756727

Fixed an issue with $-taxtotal on invoice pdf

2.168.8#756566

Fixed a rare issue that could occur when upgrading to 2.168

2.168.8#755823

Fixed an issue with XLS/CSV attachments in Scheduled reports on v2.168

2.168.8#755770

Fixed an issue processing incoming emails via the DB integrator for on-premise customers

2.168.9#757631

2.168

New feature — a capability that did not exist beforeAT&T integration is now availableIntegrations & sync·Att2.168.1#622905

Improvement — an existing feature extended, adjusted or polishedMinor changes to the page size when using the "Ready for invoice" screenBilling & invoicing·User interface2.168.1#746560

Improvement — an existing feature extended, adjusted or polishedMinor changes to behaviour of creation of Accounts/ProspectsUsers & customers2.168.1#743381

Internal or maintenance work with no directly usable changeMultiple minor changes to the Exact Online integrationIntegrations & sync·Exact online2.168.1#741320

Bug fix — something was broken and now worksFixed several currency issuesBilling & invoicing2.168.12.162.61#740880

Improvement — an existing feature extended, adjusted or polishedNew setting to extend the email matching functionality for replies and forwardsEmail processingNeeds configuration2.168.12.162.61#740363

Improvement — an existing feature extended, adjusted or polishedAzure/Entra IDs can now be used as part of a Custom Field Integration ListCustom fields·Integrations & sync·Microsoft Entra·Azure2.168.1#740116

Improvement — an existing feature extended, adjusted or polishedAdded two new options to change the line number incrementation in dynamics business centralBilling & invoicing·Integrations & sync·Dynamics Business CentralNeeds configuration2.168.1#739919

Improvement — an existing feature extended, adjusted or polishedAdded the ability to set Live Chat timeout to a minimum of 15 secondsChat2.168.1#739894

Bug fix — something was broken and now worksResolved multiple errors with the generation and display of the Next Creation Period for Invoices and Recurring InvoicesBilling & invoicing2.168.12.162.61#739321

Improvement — an existing feature extended, adjusted or polishedAdded option to update Invoice Currency Conversion RateBilling & invoicingNeeds configuration2.168.1#738561

Improvement — an existing feature extended, adjusted or polishedWhen using the "Add to Project" button on Sales Orders, any milestones on the Template will now be added to the existing project, including milestone dependenciesProjects·Sales & purchasing2.168.1#736999

Improvement — an existing feature extended, adjusted or polishedA new field has been added to the Item screen for "Default Supplier"Stock & inventory2.168.1#736673

New feature — a capability that did not exist beforeAI Search for Tickets added to the search screenAI features·Search2.168.1#735179

New feature — a capability that did not exist beforeNew option for automatic release note tagging for Software ReleasesConfiguration managementNeeds configuration2.168.1#735175

New feature — a capability that did not exist beforeAdded functionality to restrict Knowledgebase Articles and FAQ Lists on the Self Service Portal by geographic location by using Geo IP lookupKnowledge base·Permissions & access2.168.1#730699

New feature — a capability that did not exist beforeAdded Permission for 'Read, modify, delete' against Sales ordersPermissions & access·Sales & purchasing2.168.1#727868

Improvement — an existing feature extended, adjusted or polishedAdded an improved response format for bulk POST to various endpointsIntegrations & sync2.168.1#727189

New feature — a capability that did not exist beforeAdded the ability to automatically add a ticket's related assets to the parent ticket when linkingTickets·Assets & CMDB2.168.1#724438

New feature — a capability that did not exist beforeAdded a search/filter box for Single and Multi Select fields when logging a Ticket in the Chat BotChat·Tickets2.168.1#715673

Improvement — an existing feature extended, adjusted or polishedAdded an "ignorenulls" parameter to the /Asset POST endpoint to ignore null asset field valuesAssets & CMDB2.168.1#703864

Bug fix — something was broken and now worksFixed an issue with $-PODELIVERTO not populating the PO Delivery Address correctlySales & purchasing2.168.1#703592

Improvement — an existing feature extended, adjusted or polishedAdded Setting for sorting report group names in alphanumeric order while ignoring emojisDashboards & reportingNeeds configuration2.168.1#700871

New feature — a capability that did not exist beforeAdded ability to filter out 'check ticket rules' records from the automation tabWorkflows & automation2.168.1#686209

New feature — a capability that did not exist beforeVirima integration is now availableIntegrations & sync·Virima2.168.1#684836

New feature — a capability that did not exist beforeAdded the option to show partial values for encrypted custom fieldsCustom fields2.168.1#676110

Improvement — an existing feature extended, adjusted or polishedAdded the option to customise the content shown in the requestor field on the self-service portal Tickets2.168.1#670196

New feature — a capability that did not exist beforeAdded automatic increase options to QuotesQuotes & opportunities2.168.1#658533

Improvement — an existing feature extended, adjusted or polishedYou can now link a Ticket to a Jira issue without having to set a Product on the Ticket beforehandIntegrations & sync·Jira2.168.1#657239

New feature — a capability that did not exist beforeAdded Documentation Management functionality to Clients, Sites and UsersKnowledge base2.168.1#652540

Improvement — an existing feature extended, adjusted or polished Added "Primary Service" field to dynamic field visibility optionsCustom fields2.168.1#646659

Improvement — an existing feature extended, adjusted or polishedAdded functionality to restrict which FAQ lists are visible on a Self Service Portal when multiple Self Service Portals are in use via MultitenancyKnowledge baseNeeds configuration2.168.1#644249

New feature — a capability that did not exist beforeAdded the setting 'Send a link to a form awaiting completion' for 'Log a Ticket' action type chat flow stepsChat·TicketsNeeds configuration2.168.1#573962

New feature — a capability that did not exist beforeAdded functionality to import Contacts from Outlook via a connected Azure MailboxIntegrations & sync·Users & customers·Azure2.168.1#523956

New feature — a capability that did not exist beforeAbility to mark a sales order line as complete and a new sales order view that shows all sales orders that have an outstanding action on one of the linesSales & purchasing2.168.1#481312

New feature — a capability that did not exist beforeAdded the ability to do bulk emailing from tickets using BccTickets2.168.1#463731

New feature — a capability that did not exist before
2.168.1#622905

Improvement — an existing feature extended, adjusted or polished
2.168.1#746560

Improvement — an existing feature extended, adjusted or polished
2.168.1#743381

Internal or maintenance work with no directly usable change
2.168.1#741320

Bug fix — something was broken and now works
2.168.12.162.61#740880

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.12.162.61#740363

Improvement — an existing feature extended, adjusted or polished
2.168.1#740116

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#739919

Improvement — an existing feature extended, adjusted or polished
2.168.1#739894

Bug fix — something was broken and now works
2.168.12.162.61#739321

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#738561

Improvement — an existing feature extended, adjusted or polished
2.168.1#736999

Improvement — an existing feature extended, adjusted or polished
2.168.1#736673

New feature — a capability that did not exist before
2.168.1#735179

New feature — a capability that did not exist before
Needs configuration
2.168.1#735175

New feature — a capability that did not exist before
2.168.1#730699

New feature — a capability that did not exist before
2.168.1#727868

Improvement — an existing feature extended, adjusted or polished
2.168.1#727189

New feature — a capability that did not exist before
2.168.1#724438

New feature — a capability that did not exist before
2.168.1#715673

Improvement — an existing feature extended, adjusted or polished
2.168.1#703864

Bug fix — something was broken and now works
2.168.1#703592

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#700871

New feature — a capability that did not exist before
2.168.1#686209

New feature — a capability that did not exist before
2.168.1#684836

New feature — a capability that did not exist before
2.168.1#676110

Improvement — an existing feature extended, adjusted or polished
2.168.1#670196

New feature — a capability that did not exist before
2.168.1#658533

Improvement — an existing feature extended, adjusted or polished
2.168.1#657239

New feature — a capability that did not exist before
2.168.1#652540

Improvement — an existing feature extended, adjusted or polished
2.168.1#646659

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.1#644249

New feature — a capability that did not exist before
Needs configuration
2.168.1#573962

New feature — a capability that did not exist before
2.168.1#523956

New feature — a capability that did not exist before
2.168.1#481312

New feature — a capability that did not exist before
2.168.1#463731