2.166
Improvement — an existing feature extended, adjusted or polished2.166.1#728060
New feature — a capability that did not exist before2.166.1#716041
New feature — a capability that did not exist before2.166.1#661605
New feature — a capability that did not exist before2.166.1#606709
Improvement — an existing feature extended, adjusted or polished2.166.1#512127
Bug fix — something was broken and now works
Fixed an issue with updating tickets with a colour set
2.166.12.162.38#738396
Bug fix — something was broken and now works
Fixed an issue where agent mappings may be processed incorrectly in Microsoft Entra imports
2.166.22.162.39#742005
Bug fix — something was broken and now works
Fixed an issue using delta queries in the Microsoft CSP integration when site mappings link directly to a customer and no site
2.166.22.162.39#740796
Bug fix — something was broken and now works
Resolved an error with older Sales Orders being created with zero value on the invoice lines when not created from a Quote
2.166.72.162.40#745489
Bug fix — something was broken and now works
Resolved an error with older Sales Orders being created with zero value on the invoice lines in certain configurations
2.166.72.162.40#744638
Bug fix — something was broken and now works
Fixed an issue with triggering multiple contract database lookups at the same time
2.166.12.162.51#739170
Bug fix — something was broken and now works
Fixed several issues with Sharepoint webhooks
2.166.12.162.51#739143
Bug fix — something was broken and now works
Fixed a rare issue with creating assets when consigning items
2.166.12.162.51#738632
Bug fix — something was broken and now works
Fixed an issue with the colour of the service tiles in the self-service portal
2.166.12.162.51#738631
Improvement — an existing feature extended, adjusted or polished
Minor performance improvement when clearing notifications
Performance
2.166.12.162.51#738195
Bug fix — something was broken and now works
Fixed a rare issue where invoice creation period dates would not increment when generating a recurring invoice.
2.166.12.162.51#738055
Improvement — an existing feature extended, adjusted or polished
Active clients will now take priority if there are multiple users with the same email address when attempting to match an incoming email
2.166.12.162.51#735915
Bug fix — something was broken and now works
Resolved an issue with the date variable $ QUOTEAPPROVALDATE leaving behind {} characters when the Quote is not yet approved
2.166.12.162.51#735862
Bug fix — something was broken and now works
Fixed an issue where the number of decimal places on orders would not apply on purchase order PDFs
2.166.1#735231
Improvement — an existing feature extended, adjusted or polished
Added a hint to SLA priority configuration
2.166.12.162.51#735069
Bug fix — something was broken and now works
Fixed an issue with at most 50 top levels being returned on criteria forms
2.166.12.162.51#735059
Improvement — an existing feature extended, adjusted or polished
NinjaOne Description will no longer be imported into the Halo Customer Notes field
2.166.12.162.51#735033
Bug fix — something was broken and now works
Fixed the default mailbox field at Client level remaining populated after the mailbox is deleted
2.166.12.162.51#735024
Improvement — an existing feature extended, adjusted or polished
The Ticket Type "Use" field has been added as an option to be used in the Notification/Webhook criteria
2.166.1#734936
Improvement — an existing feature extended, adjusted or polished
A new setting has been added to Billing > Charge Rate Settings named "A surcharge will only be added to an Invoice once per Ticket" that will enforce only one Surcharge to be added per Ticket per Invoice instead of one Surcharge for each Action
Needs configuration
2.166.1#734824
Improvement — an existing feature extended, adjusted or polished
Added the option to void invoices in QuickBooks Online when an invoice is voided in Halo
2.166.1#734730
Improvement — an existing feature extended, adjusted or polished
Improved the performance of importing stock through XLS import
Performance
2.166.1#734569
Bug fix — something was broken and now works
Fixed Entra license management roles not being updated when a role is renamed
2.166.12.162.51#734192
Bug fix — something was broken and now works
Fixed an issue with connecting to the SharePoint integration
2.166.12.162.51#733895
Bug fix — something was broken and now works
Fixed a rare issue where the 'My Lists' view would display incorrectly
2.166.12.162.51#733796
Bug fix — something was broken and now works
Fixed an issue with loading a user's linked assets if they have the same name as another user
2.166.12.162.51#732214
Bug fix — something was broken and now works
Fixed an issue where invoices may have no price when generated from Sales Orders created via the API
2.166.12.162.51#732194
Bug fix — something was broken and now works
Fixed a tax display issue when specifically overriding tax on a sales order line to 'No tax'
2.166.12.162.51#732170
Bug fix — something was broken and now works
Fixed an issue with the navigation bar on the portal
2.166.12.162.51#731535
Internal or maintenance work with no directly usable change
Improved error logging when generating Invoices from Recurring Invoices
2.166.12.162.51#731212
Improvement — an existing feature extended, adjusted or polished
Improved the performance when loading integration configuration and when running the Halo Integrator
Performance
2.166.1#731134
Bug fix — something was broken and now works
Fixed an issue with bulk updating custom table rows changing multi-selects incorrectly
2.166.12.162.51#731124
Improvement — an existing feature extended, adjusted or polished
Added hint to the "Don't allow new Tickets via email" setting
2.166.12.162.51#731088
Improvement — an existing feature extended, adjusted or polished
Improved performance when running the PowerShell integration
Performance
2.166.12.162.51#731012
Bug fix — something was broken and now works
Fixed issue with using API only agents under concurrent licence conditions.
2.166.12.162.51#730651
Improvement — an existing feature extended, adjusted or polished
A configuration option has been added to Purchase Orders setup so that a Status can be selected to be used after all Items are received
Needs configuration
2.166.1#730648
Bug fix — something was broken and now works
Resolved an error given when deleting recurring invoices individually
2.166.12.162.51#730620
Bug fix — something was broken and now works
Fixed an issue with the $-APPOINTMENTTECHNICIAN variable
2.166.12.162.51#730598
Improvement — an existing feature extended, adjusted or polished
Updated the hint label for generating a custom identifier in Autotask
2.166.12.162.51#730516
Bug fix — something was broken and now works
Fixed an issue with sending ticket attachments on an action.
2.166.12.162.51#730487
Internal or maintenance work with no directly usable change
Changes made to store the IntegrationRequest record before the POST is made to Xero to allow extra log information
2.166.12.162.51#730420
Bug fix — something was broken and now works
Resolved an issue with Contract Rule Outcomes button showing incorrect text
2.166.12.162.51#730133
Bug fix — something was broken and now works
Resolved a rare issue with QBO AST only invoices
2.166.12.162.51#730123
Bug fix — something was broken and now works
Multiple fixes for rare issues with access control
2.166.12.162.51#729776
Improvement — an existing feature extended, adjusted or polished
Projects viewed with Milestone column will order by Milestone sequence by default
2.166.12.162.51#729548
New feature — a capability that did not exist before
Ninja Backups have been added to the list of Activity Types that can be handled as webhooks to create Tickets in Halo
2.166.12.162.51#729526
Bug fix — something was broken and now works
Resolved an issue with the setting for "Allow tickets to be closed at the Default Client/Site for new Tickets" that was stopping Tickets from being closed incorrectly.
2.166.12.162.51#729493
Improvement — an existing feature extended, adjusted or polished
The Reference field for a Credit created from an Invoice will now contain the Invoice Number
2.166.12.162.51#729436
Bug fix — something was broken and now works
Fixed an issue where not all lines would display when viewing sales orders in 'Requires Ordering'
2.166.12.162.51#729391
Bug fix — something was broken and now works
Fixed an error when cloning services with a "Service Request Details" button configured
2.166.12.162.51#729323
Bug fix — something was broken and now works
Fixed an error when submitting tickets with an Email CC List via the portal if "Change Email CC list to a dropdown" is enabled and Intellisense is disabled
2.166.12.162.51#729319
Improvement — an existing feature extended, adjusted or polished
The option for "Only include assigned licenses" for linked quantity billing will now show for Subscriptions as well as Licenses
2.166.1#728867
Bug fix — something was broken and now works
Fixed an issue with clearing demo data
2.166.1#728799
Bug fix — something was broken and now works
Fixed an issue with the FAQ list search filter
2.166.12.162.51#728435
Bug fix — something was broken and now works
Fixed an issue with the User Activity tab
2.166.12.162.51#728414
Bug fix — something was broken and now works
Resolved an incorrect error given when using the validate button for Splunk On Call when the API credentials are correctly entered.
2.166.12.162.51#728373
Bug fix — something was broken and now works
Fixed invoice numbers sometimes not showing on the portal
2.166.12.162.51#728340
Bug fix — something was broken and now works
Fixed incorrect client description when importing Ninja organisations through the UI
2.166.12.162.51#728328
Bug fix — something was broken and now works
Fixed rules not matching asset fields for tickets created via N-Central webhooks
2.166.12.162.51#728254
Bug fix — something was broken and now works
Fixed an issue where you could save a dynamic list single select field as a radio button.
2.166.12.162.51#728233
Bug fix — something was broken and now works
Fixed a rare issue with adding teams in the "by team" tree view
2.166.12.162.51#728040
Improvement — an existing feature extended, adjusted or polished
Minor language pack improvement
2.166.12.162.51#728014
Improvement — an existing feature extended, adjusted or polished
When a User's permission fields are changed, they will now be logged out within 1 hour to refresh their permissions
Security
2.166.1#727966
Bug fix — something was broken and now works
Resolved an issue with the Feed entries showing as "unknown" for email activity that was sent by agent email addresses
2.166.12.162.51#727740
New feature — a capability that did not exist beforeNeeds configuration2.166.1#727622
Needs configuration
Improvement — an existing feature extended, adjusted or polished
An option has been added to the Details tab of an Item record so that it can be made to only appear on Item Bundles and not when adding Items to Quote/Purchase Orders etc
Needs configuration
2.166.1#727615
Bug fix — something was broken and now works
Resolved an issue with the Start/End of time entires appearing in the future when using the setting "Date Done On New Action Screen Is The Start Date" and logging time with an action that has not had the Date Done field edited manually
2.166.1#727358
Bug fix — something was broken and now works
When updating child Tickets from a parent Ticket and the new child status is invalid it will now be ignored so that the action can still be saved to the child Ticket
2.166.12.162.51#727316
Bug fix — something was broken and now works
Fixed an issue where Related Tickets that were Opportunites wouldn't display under the 'Related Tickets' tab of a Ticket/Project and vice versa
2.166.12.162.51#727312
Improvement — an existing feature extended, adjusted or polished
Adjusted default description of Teams Chat Bot commands
2.166.1#727158
Bug fix — something was broken and now works
Fixed a minor issue adding ticket list colours to rules for the first time
2.166.12.162.51#727152
Bug fix — something was broken and now works
Fixed an issue where 'OOH - Ticket Updated by User' notifications would not trigger
2.166.12.162.51#727130
Bug fix — something was broken and now works
Fixed Jira Service Management mappings being cleared when validating credentials
2.166.12.162.51#727127
Bug fix — something was broken and now works
Fixed an issue where recurring shifts could be added twice to timesheets
2.166.12.162.51#727094
Improvement — an existing feature extended, adjusted or polished
Updated Client allowed Ticket Types Language Pack
2.166.12.162.51#727026
Bug fix — something was broken and now works
Fixed issue with mandatory signatures fields on User actions
2.166.1#726867
Bug fix — something was broken and now works
Fixed an error when updating the Cost field on items while the Price field is empty
2.166.12.162.51#726839
Bug fix — something was broken and now works
Fixed an issue where the 'Name' and 'Email Address' fields weren't mandatory on Quote Approvals
2.166.12.162.51#726826
Bug fix — something was broken and now works
Fixed an issue where AI Feedback would run on tickets generated from negative feedback, causing a ticket loop
2.166.12.162.51#726773
Bug fix — something was broken and now works
Fixed an issue with dynamic field visibility not working with multi select fields on asset fields
2.166.12.162.51#726651
Bug fix — something was broken and now works
Fixed a rare issue with Charge Rates that use Agent Work Hours not correctly applying rate multipliers
2.166.12.162.51#726623
Bug fix — something was broken and now works
Fixed an issue where the Call Script transcript would not correctly update the Call Notes
2.166.12.162.51#726587
Bug fix — something was broken and now works
Fixed an issue with modify access restrictions on ticket custom tables
2.166.12.162.51#726576
Bug fix — something was broken and now works
Fixed inefficient image loading where ever canned text is used that was degrading performance.
Performance
2.166.12.162.51#726452
Bug fix — something was broken and now works
Prevented selection of the QBO Company field on the "No Tax" tax rate
2.166.12.162.51#726448
Improvement — an existing feature extended, adjusted or polished
An additional mailbox override setting has been added to the "Top Level" entity
Needs configuration
2.166.1#726380
Improvement — an existing feature extended, adjusted or polished
A new setting has been added to Calendar Configuration so that a Status can be selected to be used with the "Appointments release Tickets from SLA hold" setting
Needs configuration
2.166.1#726368
Improvement — an existing feature extended, adjusted or polished
When receiving stock on a Purchase Order that has reservations from Sales Orders a message will now show to inform which Devices/Assets were reserved
2.166.1#726019
Improvement — an existing feature extended, adjusted or polished
Manufacturer SKU will now show when cloning Items/Products
2.166.1#726010
Bug fix — something was broken and now works
Fixed an issue where $-ORLOGO and $-ORNAME variables wouldn't populate on 2FA emails
2.166.12.162.51#725807
Improvement — an existing feature extended, adjusted or polished
The option to add Sales Order Lines to Projects will now show for Sales Orders that do not have Projects when the configuration is set to show All Client Projects/Tasks for Sales Orders
Needs configuration
2.166.1#725376
New feature — a capability that did not exist before2.166.1#725375
Bug fix — something was broken and now works
Fixed an issue where Quotes could be approved without including at least one optional line from each mandatory group
2.166.12.162.51#724679
New feature — a capability that did not exist beforeNeeds configurationSecurity2.166.1#724630
Needs configurationSecurity
Bug fix — something was broken and now works
Fixed an issue where multiple Tickets would be created when syncing to Jira Service Management
2.166.12.162.51#724577
New feature — a capability that did not exist before
Added the ability to restrict the End-Users dropdown in Ticket details to only show Users from the same Client
Needs configuration
2.166.1#724566
Bug fix — something was broken and now works
Fixed an issue with knowledge base articles not translating in the self service portal when a user isn't logged in
2.166.12.162.51#724328
Improvement — an existing feature extended, adjusted or polished2.166.1#722771
Improvement — an existing feature extended, adjusted or polished
Added a setting to the QuickBooks Online integration for "Remove unapplied payments from Halo" that will set the payment amount to 0 and remove the QuickBooks reference from the payment
Needs configuration
2.166.1#722767
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.166.1#722678
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.166.1#722547
Bug fix — something was broken and now works2.166.1#722517
Improvement — an existing feature extended, adjusted or polished2.166.1#722388
Bug fix — something was broken and now works
Fixed a minor issue when deleting message groups
2.166.12.162.51#722296
Bug fix — something was broken and now works
Fixed an issue with non-recurring group totals on quotes being incorrect in some cases
2.166.12.162.51#722014
Improvement — an existing feature extended, adjusted or polished2.166.1#721992
Improvement — an existing feature extended, adjusted or polished
A new setting has been added to the Agent setup to exclude the Agent from automatic assignment (load balance, round robin etc)
Needs configuration
2.166.1#721169
Bug fix — something was broken and now works
Fixed an issue with recalculating SLA targets after re-assigning tickets
2.166.12.162.51#720915
New feature — a capability that did not exist before
Added the ability to use the Seen By field as a ticket rule criteria
2.166.1#720817
New feature — a capability that did not exist before
Added an Action level setting to prevent agents from being able to edit the action visibility for End-Users after the action has been submitted
Needs configuration
2.166.1#720811
Improvement — an existing feature extended, adjusted or polished
The full email body will now be searched when applying Email Rule Field Mappings if "scan the full email body" is enabled
2.166.1#719592
Improvement — an existing feature extended, adjusted or polished
Added a hint to the Ingram Micro Reseller integration page that the auto-order creation setting has been deprecated
2.166.12.162.51#718999
Bug fix — something was broken and now works
Retroactive fix for users who were created with acknowledgements disabled in the database, but enabled in the UI
2.166.1#718923
Improvement — an existing feature extended, adjusted or polished
A multiple selection for Categories has been added to the Item > Details tab for reporting purposes. This will allow reports to link labour/time on tickets to recurring invoice lines.
Needs configuration
2.166.1#718521
Improvement — an existing feature extended, adjusted or polished
Minor Improvements to the Twilio integration
2.166.1#718273
Bug fix — something was broken and now works
Fixed an issue with the display of workflow stages when using certain sequences.
2.166.12.162.51#718194
Improvement — an existing feature extended, adjusted or polished
Added the following fields to the Endpoint Central Integration: Device manufacturer, Device model, Warranty Expiry Date, Processor, Memory (RAM), Serial Number, Total Size, Free Space, Used Space.
2.166.1#718193
Improvement — an existing feature extended, adjusted or polished2.166.1#717320
Bug fix — something was broken and now works
Fixed an issue with timesheets always showing in AM entries when 24 hour clock is not used
2.166.12.162.51#717259
Bug fix — something was broken and now works
Fixed an issue with the warranty end mapping for the Halo Asset Discovery integration
2.166.12.162.51#715699
Bug fix — something was broken and now works
Fixed an issue with $-variables not populating when adding notes to child tickets
2.166.12.162.51#715469
Improvement — an existing feature extended, adjusted or polished
Improved the performance of ticket-level rounding
Performance
2.166.1#713723
Bug fix — something was broken and now works
Fixed an issue with bulk updating asset fields
2.166.12.162.51#713114
Improvement — an existing feature extended, adjusted or polished
The linked group sites for the end-user of a ticket will now show on the ticket details screen
2.166.1#712471
New feature — a capability that did not exist before
Added the ability to expand all items in the item catalogue by default on the portal
2.166.1#712424
New feature — a capability that did not exist beforeNeeds configuration2.166.1#711800
Needs configuration
New feature — a capability that did not exist before
Added $-PURCHASECURRENCYCOST, $-PURCHASECURRENCYCOSTTOTAL and $-PURCHASECURRENCYTOTALPROFIT for use on Sales Orders and Quotes
2.166.12.162.51#711746
Bug fix — something was broken and now works
Fixed an issue where the latest Azure sales mailbox email could process repeatedly on each Integrator scan.
2.166.12.162.51#709089
Bug fix — something was broken and now works
Fixed an issue when editing ticket values in a list view
2.166.12.162.51#707688
Improvement — an existing feature extended, adjusted or polished2.166.1#706853
Improvement — an existing feature extended, adjusted or polished
Added a global setting to bypass the service preview screen if the service has no description
Needs configuration
2.166.1#706843
Improvement — an existing feature extended, adjusted or polished
Added priority mappings to the Jira integration
2.166.1#706658
Improvement — an existing feature extended, adjusted or polished
Added the asset tag field to the Jamf integration field mappings
2.166.1#705877
New feature — a capability that did not exist beforeNeeds configuration2.166.1#704101
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with asset resource booking if only one site is available
2.166.12.162.51#701597
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.166.1#699011
Needs configuration
Bug fix — something was broken and now works
Fixed a timezone issue when filtering dates
2.166.12.162.51#698788
Improvement — an existing feature extended, adjusted or polished2.166.1#698444
Bug fix — something was broken and now works
Fixed an issue with the problem resolution finder when raising an article draft
2.166.12.162.51#692979
Improvement — an existing feature extended, adjusted or polished
Improvements to Purchase Order creation from a Sales Order
2.166.1#691646
Bug fix — something was broken and now works
Fixed an issue with the walkthrough ticket logging functionality in the Teams end-user chatbot
2.166.12.162.51#690558
New feature — a capability that did not exist before2.166.1#689596
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.166.1#689187
Needs configuration
Improvement — an existing feature extended, adjusted or polished
A setting has been added to change the way that the check for "Requires Ordering" functions for Sales orders. It requires the Reserving of Items/Assets to be enabled.
Needs configuration
2.166.1#688991
Bug fix — something was broken and now works
Fixed display issue with role permissions showing the ID instead of the name for Client group override permission
2.166.12.162.51#687253
Improvement — an existing feature extended, adjusted or polished
Devices imported with Zabbix will now match to Halo Sites first using the format {Customer/Site} and then if unmatched will try a match on Address Line 1.
2.166.1#686902
Improvement — an existing feature extended, adjusted or polished
A configuration option has been added to Calendar > General settings so that Auto Completing appointments will add a time entry to the relevant tickets.
Needs configuration
2.166.1#686134
Improvement — an existing feature extended, adjusted or polished2.166.1#678473
New feature — a capability that did not exist before2.166.1#675050
Improvement — an existing feature extended, adjusted or polished
The Gantt view will now be able to show up to 500 projects/tickets
Performance
2.166.12.162.51#674431
Bug fix — something was broken and now works
Fixed a display issue with the user access and subscriber tables within services
2.166.12.162.51#672999
Improvement — an existing feature extended, adjusted or polished
The Halo Account Manager can now be synced with SalesForce Account by email address
2.166.1#672289
Improvement — an existing feature extended, adjusted or polished
Added Department and Organisation to User Access options on Reports
2.166.1#670022
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.166.1#663916
Needs configuration
Bug fix — something was broken and now works
Fixed an issue where Teams with a different "use" compared to the chosen Ticket Type could be selected on the New Ticket screen
2.166.12.162.51#663242
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.166.1#658536
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with setting client/site/user via a rule that is matched when completing an action
2.166.1#645501
Improvement — an existing feature extended, adjusted or polished
Added options to copy Custom Field values to Parent Tickets
Needs configuration
2.166.1#644424
New feature — a capability that did not exist before2.166.1#634641
Bug fix — something was broken and now works
Resolved an error shown when importing Users from Azure/CSP integration and the tenant does not have the correct license to allow User sign-in data to be retrieved
2.166.1#631931
Improvement — an existing feature extended, adjusted or polished
When changing a user's email a pop up will show asking if you'd like to update the recipient list for this users open tickets
2.166.1#628127
Bug fix — something was broken and now works
Fixed the setting to mark unassigned closed tickets as read not always working for alerts
2.166.12.162.51#624140
Bug fix — something was broken and now works
Fixed an issue with access control on templates
2.166.12.162.51#612539
Bug fix — something was broken and now works
Fixed an issue with $-variables in Kanban views
2.166.12.162.51#610899
New feature — a capability that did not exist before
Automated Tickets can now be created based on Asset Date/Time fields
2.166.1#609939
Improvement — an existing feature extended, adjusted or polished
A Ticket Template can now be set on Automated and Scheduled Tickets so that default values can be applied and controlled more easily
2.166.1#607256
New feature — a capability that did not exist before2.166.1#601463
Bug fix — something was broken and now works
Purchase Orders that are below the minimum approval total will now show an Approve button so that post-approval processes can complete correctly
2.166.1#599773
Improvement — an existing feature extended, adjusted or polished
Improved the display of the home screen search bar on the portal when using dark theme
2.166.12.162.51#598416
Improvement — an existing feature extended, adjusted or polished
Improvements to the Agent Scheduler
2.166.12.162.51#575160
New feature — a capability that did not exist before
Added limited custom table mappings to dynamics 365 CRM
2.166.1#563209
Improvement — an existing feature extended, adjusted or polished
Added 'Collapsed by default' option to field groups
Needs configuration
2.166.1#550647
New feature — a capability that did not exist before2.166.1#531823
New feature — a capability that did not exist before2.166.1#513937
Bug fix — something was broken and now works
Fixed a minor visual issue with custom tables
2.166.12.162.51#510563
New feature — a capability that did not exist before
Added the ability to override the End User Portal title at Organisation level and Client level
2.166.1#493857
Improvement — an existing feature extended, adjusted or polished
Added the $-TOTALAMOUNTDUE variable to show the amount due across all of a Customer's invoices
2.166.1#435052
New feature — a capability that did not exist before
Xero Tracking Categories have been added to the Xero Setup and can be imported and then configured against Item Groups and Invoices
2.166.1#420269
Bug fix — something was broken and now works
Fixed an issue with the default time zone for new sites not applying in some scenarios
2.166.12.162.51#353713
Improvement — an existing feature extended, adjusted or polished
Added the setting 'Self-Service portal description' at Service Category level
Needs configuration
2.166.1#339681
Bug fix — something was broken and now works
Fixed issues with improvements to Purchase Order functionality
2.166.2#741330
Bug fix — something was broken and now works
Fixed issue with not being able to load event management
2.166.2#741310
Bug fix — something was broken and now works
Fixed an issue with not being able to set related services on tickets
2.166.2#741306
Internal or maintenance work with no directly usable change
Modified logging for Reports generated via the Scheduled Service
2.166.22.162.51#741064
Internal or maintenance work with no directly usable change
Fixed a potential issue with trigger removal during the 2.162 upgrade
2.166.22.162.51#740689
Bug fix — something was broken and now works
Fixed an issue where $-ORLOGO wouldn't populate on authentication emails
2.166.2#740520
Improvement — an existing feature extended, adjusted or polished
A few minor amendments to the Scheduler
2.166.22.162.51#740289
Bug fix — something was broken and now works
Fixed a UI error with Widgets
2.166.2#740177
Bug fix — something was broken and now works
Fixed an issue with the v2.166 upgrade
2.166.2#740053
Bug fix — something was broken and now works
Fixed an error when submitting actions if a rule has matched to change the ticket's colour
2.166.22.162.51#739298
Bug fix — something was broken and now works
Fixed an error that can occur when checking downtime of a service
2.166.3#743699
Bug fix — something was broken and now works
Resolved an issue causing some Custom Tabs to duplicate with no field shown
2.166.3#743223
Bug fix — something was broken and now works
Fixed an issue with accessing POs/SOs with the Ingram Micro Reseller integration enabled
2.166.3#742982
Bug fix — something was broken and now works
Fixed an issue with loading reports on the portal
2.166.3#742794
Bug fix — something was broken and now works
Fixed an issue retrieving Halo Asset Discovery field mappings from the API
2.166.4#743967
Bug fix — something was broken and now works
Fixed an issue where $-ORLOGO wouldn't populate on authentication emails
2.166.4#743835
Bug fix — something was broken and now works
Fixed an issue showing who else is viewing a ticket on v2.166
2.166.4#743796
Bug fix — something was broken and now works
Fixed an issue where a "Variable not found" warning would show when the Variable is defined in specific Runbook configurations
2.166.4#743764
Bug fix — something was broken and now works
Fixed an issue with DattoRMM Webhooks
2.166.42.162.51#741100
Internal or maintenance work with no directly usable change
Improved error logging for user imports within the Microsoft CSP and Entra ID integrations
2.166.42.162.51#739530
Bug fix — something was broken and now works
Fixed an issue with DattoRMM webhooks failing
2.166.42.162.51#728438
Bug fix — something was broken and now works
Fixed an issue adding event rules
2.166.5#744184
Bug fix — something was broken and now works2.166.5#744163
Bug fix — something was broken and now works
Fixed an issue closing tickets when checking the downtime of a linked service
2.166.5#744118
Removed, retired or restricted going forward
Temporarily disabled the service tracking functionality
2.166.6#744763
Bug fix — something was broken and now works
Fixed an issue with new Hubspot webhooks.
2.166.6#744719
Bug fix — something was broken and now works
Fixed an issue connecting to HubSpot due to missing scopes
2.166.62.162.51#744172
Bug fix — something was broken and now works
Fixed an issue where date custom fields would be posted to DevOps without the time component
2.166.72.162.51#743562
Improvement — an existing feature extended, adjusted or polished
Added a setting to the QuickBooks Online integration for "Remove unapplied payments from Halo" that will set the payment amount to 0 and remove the QuickBooks reference from the payment
Needs configuration
2.166.8#746106
Bug fix — something was broken and now works
Fixed an issue where a corrupt Salesforce mapping could cause an error
2.166.82.162.51#740118
Bug fix — something was broken and now works
Fixed an issue with $-INVOICETAXTOTAL in non production instances
2.166.9#746332
Bug fix — something was broken and now works
Fixed an issue with string escaping in runbooks in v2.166
2.166.10#748705
Bug fix — something was broken and now works
Fixed an issue with Scheduled Report generation when use trace or debug logging
2.166.112.162.52#749691
Bug fix — something was broken and now works
Fixed an issue with caching when loading inline images
Performance
2.166.12#739545