Version 2.162 — Halo Release Notes

New feature — a capability that did not exist before
2.162.1#661939

Fixed an issue where in some cases Android app push notifications would not be delivered

2.162.1#719471

Fixed an issue with the setting 'Allow anonymous access' in Knowledge Base configuration

2.162.1#709291

Fixed Snelstart Tax calculations causing decimal place inconsistencies

2.162.1#709281

Fixed issues with start date/time & target date/time are within working hours criteria

2.162.1#709254

Various small optimizations to backend logic

Performance

2.162.1#709252

Resolved an issue with the quantity of an invoice created from a recurring invoice line that uses custom fields that are hidden from end users

2.162.1#709244

Added Attachment table index

Performance

2.162.1#709160

Fixed an issue with service category background images not using the whole screen

2.162.1#709153

Fixed the Supplier dropdown field on criteria forms being limited to 50 results

2.162.1#708679

Label change to better explain the Recurring Invoice configuration option to include/exclude Cost Only lines

2.162.1#708654

Fix an issue which can occur when uploading multiple attachments at once

2.162.1#708553

Fixed an issue with custom tables

2.162.1#708467

Fixed an error when generating Automated Tickets for contract end dates

2.162.1#708438

Reduced the file size of the standard Halo Integrator

2.162.1#708384

Fixed spelling errors on the variables screen

2.162.1#708337

Fixed an issue where overriding prices on Items wouldn't save

2.162.1#708265

Fixed an error when receiving Xero supplier webhooks

2.162.1#708263

Fixed a rounding issue for Click Rate and Open Rate on Mail Campaigns

2.162.1#708245

Fixed an issue where Contract Rules would not check all relevant Contracts when trying to match a user

2.162.1#707892

Resolved an issue where Filter criteria were being removed after changes were made to the Item Client/Supplier specific pricing tables

2.162.1#707887

Fixed a time zone issue with the mail campaign email start field.

2.162.1#707858

Fixed UI error when updating Ticket views

2.162.1#707810

Improved the text colour of action notes when using dark theme on the Self Service Portal

2.162.1#707803

Improved error message that shows when consigning items from item groups that do not allow consignment

2.162.1#707677

Stopped file type restrictions from applying to incoming emails when using the Incoming Service. Also resolved error when attachments fail validation in the incoming service.

2.162.1#707671

Fixed an issue with Azure AI Translator custom translations

2.162.1#707647

Fixed an issue where Tickets on the Self-Service Portal wouldn't load

2.162.1#707570

Resolved an issue with composite tax rates calculating a rounding error when the API is calculating the value but the user interface correctly calculates

2.162.1#707466

Resolved an issue causing Xero Invoices to be raised with the alternative currency in some scenarios

2.162.1#707428

Fixed an error when editing quote lines

2.162.1#707143

Ticket types with 'End users can access this Ticket Type' enabled will now be able to be selected in self service portal configuration when it cannot for the end-user

2.162.1#707076

Resolved an issue with duplicate payment records being created by webhooks from QuickBooks Online when using multi-tenancy for the customer of the invoice

2.162.1#707050

Fixed issue with the SAML metadata download button not working

2.162.1#706939

Fixed users with acknowledgements disabled receiving acknowledgements if they are included in the email list of another user's ticket

2.162.1#706885

Fixed an issue with icons in the Dark Theme

2.162.1#706845

Fixed an issue where Exact Online begins timing out permanently in some cases

2.162.1#706713

Fixed an issue importing Site Addresses via .xlsx

2.162.1#706695

Fixed an issue with cloned appointments not copying over some fields e.g appointment type

2.162.1#706685

Fixed an issue with the 'Receive Stock' button not functioning correctly on site stock screens

2.162.1#706574

Fixed an issue with multiple result database lookups on the portal

2.162.1#706561

Fixed an issue where emojis would cause unintended display behaviour

2.162.1#706435

Fixed a visual issue when a single Halo site is mapped to multiple N-Central instances

2.162.1#706355

Fixed negative feedback popups displaying for deleted tickets

2.162.1#706190

Fixed spelling error in Tenable integration

2.162.1#706176

Fixed a minor UI issue with Agent initials not being centred

2.162.1#706170

Fixed an issue with Endpoint Central integration

2.162.1#706154

Resolved an issue with the Xero Integration where the Xero webhooks were causing Item ID to be set to -1 for Invoice lines

2.162.1#706133

Adding new invoice lines will now be audited

2.162.1#706132

When deleting an item an error will be given if the Item is used on Quotes/Orders/Invoices

2.162.1#706053

Fixed an issue where cloned Purchase Orders would reuse the same QuickBooks Online ID

2.162.1#705948

Fixed an issue where AI fields would display in Ticket details rather than the AI Insights tab

2.162.1#705906

Fixed an issue with notifications using the 'Source' conditions not firing in some cases.

2.162.1#705893

Added Halo Asset Discovery to the Asset Management config page

2.162.1#705872

Fixed an issue where an Entra ID user sync can remove users from CABs that were added manually

2.162.1#705814

Fixed an issue when merging a Customer that is linked to an Organisation

2.162.1#705751

Fixed an issue where a calculated quantity on a Recurring Invoice would appear incorrect in the Ready for Invoicing area and in subsequent Invoice generation in rare situations

2.162.1#705627

Fixed an issue with QuickBooks Online incoming webhooks

2.162.1#705443

Fixed an issue with the background services that could result in notification $-variables failing to populate

2.162.1#705079

Fixed an error with logging Tickets that contain the 'Agent Booking' field and the '$-ALLFIELDS' variable

2.162.1#704631

Fixed issue importing Companies and Locations using the ServiceNow Migration

2.162.1#704553

Fix an issue with client side attachment uploads on the portal

2.162.1#704444

Fix service rule criteria checks for new tickets and prevented rule application on opening actions

2.162.1#704223

A setting has been added to the Sales Order Configuration so that Markup can be removed from Sales Order Lines

Needs configuration

2.162.1#703558

Fixed an issue with removing ad-hoc approvers

2.162.1#703263

Fixed an issue where Invoices raised from Sales Orders would have Price and Discount set incorrectly, preventing syncing to Xero

2.162.1#703211

Tickets that are set to be invoiced separately will now be excluded from outstanding labour on recurring invoices

2.162.1#703128

Fixed an issue where unnecessary rows were being added to the DeviceChange table when multiple mappings for a Halo field existed

2.162.1#702435

Logged a silent API error when warnings are generated posting tickets with new actions, and the warnings are suppressed.

2.162.1#702415

Item Bundles have been added to Sales Order entity

2.162.1#699911

Fix agent preferences notification list pagination

2.162.1#699895

Added the ability to hide Knowledge Base article view count and ratings on the Self Service Portal

Needs configuration

2.162.1#699133

Various style improvements for ticket dashboards

2.162.1#699130

Fixed an issue with the team criteria within rules

2.162.1#699051

Fixed report chart drill-downs sometimes not filtering dates correctly

2.162.1#698175

New feature — a capability that did not exist before
2.162.1#695754

Fixed an error when attempting to delete multiple Notifications or Ticket Rules

2.162.1#693983

AI threads deleted from chats ended after x days of inactivity

2.162.1#693881

Logging of non-interactive flows and applicationid in portallog

2.162.1#693033

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.162.1#693005

Item Supplier/Client specific pricing will now work as expected as part of Purchase Order creation

2.162.1#692111

Added additional warning messages when bulk actioning Invoices

2.162.1#691349

Added hint for agent bookings on the new ticket form

2.162.1#690288

Fixed an entity tracking issue when switching between AI connection types in rare situations

2.162.1#689469

Bug fix — something was broken and now works
Performance
2.162.1#689117

Added additional check to make sure SLA hold reminders follow status reminder emails setting

2.162.1#685743

Bug fix — something was broken and now works
2.162.1#681282

Fixed an issue with Timesheet Target Hours not being correct in some situations

2.162.1#675974

New feature — a capability that did not exist before
Needs configuration
2.162.1#675863

New feature — a capability that did not exist before
2.162.1#673206

Fixed account code dropdown on invoice lines not being filtered by Xero tenant

2.162.1#668837

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.162.1#667551

Improvement — an existing feature extended, adjusted or polished
2.162.1#661941

Added a send type to Mail Campaigns to be able to queue an Email to send X number of Days/Hours/Minutes after starting the Campaign

2.162.1#661452

Fixed an issue where the TD Synnex catalog pricing displayed the wrong currency on the search screen

2.162.1#655113

Custom Fields can now be used in the criteria of Supplier Contract Automated Tickets

2.162.1#653008

Added the ability to filter columns in quotations, purchase orders and sales orders

2.162.1#638033

Fixed an issue where the Kanban Workflow Stage grouping would revert back to the Status grouping periodically

2.162.1#624520

Improvement — an existing feature extended, adjusted or polished
2.162.1#623757

Added 'Read, Modify and Delete' to Knowledge Base permissions

2.162.1#623660

Fixed an issue where some tabs would sometimes not load when refreshing a browser tab with more than one entity open at once (e.g client details and site details).

2.162.1#608546

New feature — a capability that did not exist before
2.162.1#601912

New feature — a capability that did not exist before
2.162.1#589725

Added the ability to copy Knowledge Base articles to clipboard when viewing them in the search side panel

2.162.1#556407

Internal or maintenance work with no directly usable change
2.162.1#549012

Added the ability to set descriptions against Field Groups

2.162.1#513846

Added the ability to treat Tickets as spam when editing them in column views

2.162.1#498655

Improvement — an existing feature extended, adjusted or polished
2.162.1#490959

Improvement — an existing feature extended, adjusted or polished
2.162.1#470790

Added the ability to select the stage of the bot flow a chat interaction starts from based on the End User's URL

2.162.1#453272

Added the ability to change the from address on bulk emails

2.162.1#424431

Resolved an issue with Connectiwise Automate and Atera alerts failing to create tickets when using the DBIntegrator (host customers only)

2.162.2#712161

Resolved an issue with Invoice/Quotes/Orders using a supplier-specific pricing when the relevant customer is not being used

2.162.2#712040

Fixed an issue with Swagger doc in earlier builds of v2.162

2.162.2#711938

Fixed issue with the setting 'ignore duplicates' when sending the same mail to different mailboxes that have different mailbox connection types

2.162.2#711741

Minor optimizations to the QuickBooks Online integration

Performance

2.162.2#711700

FIxed an issue with Ingram Micro Reseller quote imports failing in some cases

2.162.2#710429

Resolved an issue relating to pushing Invoices to Exact Online. The error given referred to invalid Item/Product and Account

2.162.2#710407

Displaying EndPoint Central Integration

2.162.2#710329

Updated AI icon. Also added "halo-ai" as an available icon in action config

2.162.2#710236

Resolved an error that can when processing incoming emails for users with custom fields

2.162.2#710156

Disabled incompatible triggers in the upgrader

2.162.2#710104

Fixed an issue with saving data to the Feed table

2.162.2#710092

Removal of a legacy binary serialization method

2.162.2#549402

Fixed an issue with CSP tenant mappings

2.162.3#713745

Fixed an issue with running integrations with client ID restrictions using the DB integrator

2.162.3#712657

Fixed an issue with the Powershell integration being enabled erroneously

2.162.3#712541

Resolved an issue with closing tickets using the SLA/Pending Closure procedures that fails to mark the tickets as unread when there are outstanding appointments or to-do items

2.162.3#711500

Fixed an issue refreshing presence notification subscriptions

2.162.3#707978

Fix for attachment matching when storing attachments in s3

2.162.4#715079

Fixed an issue where some dashboard widgets wouldn't render correctly in earlier versions of v2.162.

2.162.4#715031

Updated icon for AI Suggestions in the problem/resolution finder.

2.162.4#714958

Cancel and retry when virtual agent run gets stuck

2.162.4#712454

Fixed an entityframework exception that could sometimes occur when importing runbooks

2.162.4#711685

Fix possible issue with syncing invoices to Exact Online

2.162.5#715753

Fixed an issue with Exact token refresh and invoice generation

2.162.5#714823

FIxed an issue with OKta single sign-on

2.162.6#717662

Fixed an issue with searching Tickets using the new search method

2.164.32.162.7#718838

Added a count limit to 1000 actions when doing a Get on the Actions endpoint

2.162.11#716649

Fixed an issue with the Quote/PO/Invoice approval setting fields on Agents

2.162.11#716516

Fixed an issue with filtering by 'Total Cost' for purchase orders

2.162.11#716473

Fixed a visual issue on ticket type configuration

2.162.11#716233

Handled an exception when the feed fails to load

2.162.11#715936

Disabled chat websocket mode in the agent app when signalr connection is not configured

2.162.11#715897

Knowledge base article translation optimizations

Performance

2.162.11#715814

Fixed a display issue with buttons on ticket list dashboard widgets on earlier versions of v2.162

2.162.11#715665

Fixed an issue where actioning billing entities would give an API error in some situations involving tax rules

2.162.11#715596

Fixed an issue with the recurring pre-pay checks failing in some cases

2.162.11#715580

Fixed an issue applying ai suggestions if not allowed to quick assign outside of workflows

2.162.11#715498

Fixed an issue where the setting "Orders and Items must be consigned to be invoiceable" would lead to incorrect Item quantities on an Invoice

2.162.11#715218

An error will now display when attempting to sync an invoice or quote to Avalara without a Tenant set

2.162.11#715214

Fixed issue where the Mailbox field on Email Rules would sometimes show "not set" despite being populated

2.162.11#715146

Fixed an issue with supplier contract automated tickets

2.162.11#715005

Removed duplicate modules in config search

2.162.11#714975

Fixed an issue where an Asset details page would fail to load in some situations

2.162.11#714800

Fixed the Halo Integrator sending unnecessary error emails for appointment deletions

2.162.11#714763

Improvement — an existing feature extended, adjusted or polished
2.162.11#714756

Fixed an issue where approving tickets on the portal would always redirect you to the My Tickets page

2.162.11#714629

Fixed a rare issue with the feed showing inaccessible tickets

2.162.11#713762

Fixed an issue where custom field variables would not populate on some quote PDFs

2.162.11#713348

When raising an Invoice off of a Sales Order, the Sales Order's Purchase Order number will now be carried over

2.162.11#713268

Minor logging improvement for the Intune integration

2.162.11#713183

Fixed a rare error when attempting to load a ticket

2.162.11#713077

Fixed an issue where the 'Include in AI surveys' setting did not appear when using the Azure Open AI connection method

2.162.11#712832

Customer/Site/User custom fields that have 'Show on ticket details screen' enabled can be used as action level dollar variables

2.162.11#712675

Fixed an issue with auditing changes to agent roles

2.162.11#712656

Fixed the "Number of approvals needed" field not showing on approval steps for some approval types

2.162.11#712602

Fixed an issue with the setting 'Show favourite Services category in the end user portal' in services configuration

2.162.11#712525

Fixed an issue with the site field on POs

2.162.11#712486

Fixed a minor issue with retrieving BeyondTrust data

2.162.11#712418

Fixed an issue with the 'businessPhones' field mapping in the Microsoft Entra ID integration

2.162.11#712304

Fixed an issue where the 'Can View Agent Costs' permissions wouldn't display Agent cost

2.162.11#712002

Fixed a minor issue with a very rare Quickbooks Online error

2.162.11#711999

Improved performance of loading appointments

Performance

2.162.11#711885

Fixed an issue with threading issues on saving quotes with currency in some cases

2.162.11#711750

Resolved an issue with Stripe payments allocating the total of multiple invoices onto the first invoice that was paid via Stripe due to the webhook timing from Stripe

2.162.11#711702

Resolved an issue with the setting "Agents using Co-managed functionality cannot re-assign Tickets from non Co-managed Agents" stopping Co-managed agents from reassigning any assigned tickets

2.162.11#710540

Fixed ticket PDFs referring to the wrong site when the ticket's site is different to the end-user's site

2.162.11#710505

Fixed an issue where the horizontal scroll bar wouldn't display on Reports when using Custom HTML

2.162.11#710499

Fixed an issue with enabling the halo integrator for some integrations

2.162.11#710443

Fixed adding To-Do list groups from other templates

2.162.11#710430

Fixed an issue where clicking on widgets within a dashboard on the portal could open the report in the agent application

2.162.11#710385

Fixed an issue with certain IMAP mailboxes

2.162.11#710369

Fixed an issue with the default quotation markup not applying

2.162.11#710213

A spelling mistake corrected in Item configuration

2.162.11#710158

Resolved a tax issue with agreement asset lines

2.162.11#709908

Adjusted the permissions required to see the billing tab and those required to edit it

2.162.11#709676

Fixed an issue where Azure Sentinel comments would not be imported into Halo in some situations

2.162.11#709496

An option has been added to the Invoice Tax selection so that you can choose to recalculate the tax using the systems rules/configuration

Needs configuration

2.162.11#709491

Fixed an issue with the formatting of default appointment notes on actions

2.162.11#709455

Language pack improvements

2.162.11#709366

Fixed an issue where devices could be created with invalid user relationships

2.162.11#708605

Fixed the back button not showing on the portal if "Show language selection in navigation bar" is enabled

2.162.11#708595

Fixed an issue with ConnectWise Control using the wrong URL for assets

2.162.11#708379

Fixed an issue with device SQL import integrations adding audit logs incorrectly

2.162.11#707768

Performance improvements to the service catalogue and logging tickets via the service catalogue on the self-service portal

Performance

2.162.11#707060

Corrected a typo on the mailbox details screen

2.162.11#706753

Fixed issue with access control for scheduled tickets

2.162.11#705994

Fixed an issue with Kanban view on the portal

2.162.11#705839

Fixed an issue with 'hidden if empty' for custom tables

2.162.11#705805

Improvements to robustness of the Sage Intacct sync

2.162.11#705555

Fixed an issue where deleting a consignment would not update the linked Sales Order line quantity correctly

2.162.11#705495

Improved the outgoing service error logs

2.162.11#705384

Added "Use dynamic text colour adjustment" option to the "Dark theme note display" setting

Needs configuration

2.162.11#704543

Fixed the appointment location filter appearing on the calendar when location type is free text

2.162.11#702028

Tweaks to the display of the contract and customer periodic history to resolve DST related issues.

2.162.11#701504

Fixed a timezone issue changing holiday dates following approval

2.162.11#698729

Fixed an issue with starting a new chat in certain cases

2.162.11#696252

Factor in last restore date to instance ahead/behind configs lists

2.162.11#692886

Performance improvement with email history variable

Performance

2.162.11#690474

Fixed unsupported tabs appearing on Supplier contacts

2.162.11#686522

Fixed an issue where an invoice may not be properly marked as paid when a Xero webhook is received if there are existing failed payments

2.162.11#685998

Fixed issues with triggering database lookups with date fields

2.162.11#684485

Resolved an issue relating to pushing Invoices to Xero where the Line items in Halo can be removed if they are added to new groups and subsequently hidden using group level configuration

2.162.11#660367

Reworked the appearance of selection fields in the chat bot to work better between light/dark mode and chat bot colour

2.162.11#658682

Fixed an issue with Redis connection duplication

2.164.32.162.12#720019

Resolved an issue with the Ready For Invoicing screen when using billing categories

2.164.32.162.13#721174

Resolved a rare issue with zero rate labour lines appearing on invoices when the setting to show zero rate actions is off

2.164.32.162.13#720594

Fixed issue when trying to save large attachment names on email rules

2.164.32.162.21#721859

Fixed an error when viewing page 2 of assets if the column profile includes a memo custom field

2.164.32.162.21#721718

Allow setting action visibility for the 'NinjaOne System Tray Email' rule

2.164.32.162.21#721626

Fixed Quick Actions not logging responses if Response Behaviour is set to "when the action is saved"

2.164.32.162.21#721572

Fixed an email truncation issue that could occur on some emails

2.164.32.162.21#721570

Fixed a rare issue where invalid Attachments could cause Emails to not send

2.164.32.162.21#720951

Fixed a visual issue with approval delegation in agent configuration

2.164.32.162.21#720830

Improved credential validation for the ServiceNow migration module

2.164.32.162.21#720819

Fixed an issue where mandatory custom date fields could be bypassed by typing a string

2.164.32.162.21#720779

Fixed custom field options sometimes not showing on anonymous action forms

2.164.32.162.21#720748

Language pack update

2.164.32.162.21#720661

Minor error message improvement for when Item ID for Accounting Integration isn't populated on an item

2.164.32.162.21#720382

Added API validation when creating / updating recurring invoice schedules

2.164.32.162.21#720175

Fixed a minor visual issue with the quick search field

2.164.32.162.21#719389

Fixed a rare issue where Alerts wouldn't match against Asset matching fields

2.164.32.162.21#719323

Fixed an issue where scheduled tickets wouldn't be created for General Users if "Show General User in lists" is disabled

2.164.32.162.21#719252

Fixed an issue with setting a new primary asset on tickets created from Icinga

2.164.32.162.21#719203

Added outbound request logging to the Exact Online and Sage Business Cloud integrations

2.164.32.162.21#718821

Resolved an error with using datesearch=last_modified as a URL parameter with the appointment endpoint

2.164.32.162.21#718638

Fixed an issue with SQL custom fields not populating on actions correctly

2.164.32.162.21#718623

AI Insights will no longer run on tickets that are imported, this includes tickets imported from integrations

2.164.32.162.21#718535

Resolved an issue with the Xero rate limit being hit when sending invoices using Xero

2.164.32.162.21#718408

Resolved an issue with Customer restrictions incorrectly showing for To-Do List Groups

2.164.32.162.21#718378

Appointment completion notes now supports ticket $-variables

2.164.32.162.21#718336

Unused regions/locales have been removed from the Etilize integration configuration

2.164.32.162.21#718298

Fixed an UI issue with the horizontal scrollbar in the Firefox browser

2.164.32.162.21#718292

Removed an error that is incorrectly shown when saving a recurring invoice and using the setting to only send invoice emails once invoices are posted to 3rd party accounting tools

2.164.32.162.21#718239

Resolved an issue with voiding an invoice failing to make Sales Orders appear in Ready for Invoicing again

2.164.32.162.21#718225

Fixed an issue which could cause the lookup code cache to only contain lookup id 67

2.164.32.162.21#718045

Fixed an issue with the day and week views on calendars

2.164.32.162.21#718005

Fixed an error on the Config > Sales > General Settings page

2.164.22.162.21#717707

Fixed an issue with Xero webhooks and multicurrency

2.164.32.162.21#717674

Fixed an issue where renaming a Team may not update filter criteria correctly

2.164.32.162.21#717562

Resolved cost and price not being set on items added when searching both the TD Synnex and Ingram Micro catalog

2.164.32.162.21#717409

Minor improvements to the logging for the PowerShell integration

2.164.32.162.21#717309

Fixed an issue with users imported form integrations matching incorrectly to existing records

2.164.32.162.21#717306

Fixed an error when saving Invoices in rare situations

2.164.32.162.21#717245

Performance improvements when loading Customer Details

Performance

2.164.32.162.21#716862

Fixed issue with validating credentials for Tenable integration

2.164.32.162.21#716775

Improved the empty list label for the Ready For Purchasing screen

2.164.32.162.21#716468

Bug fix — something was broken and now works
2.164.32.162.21#716068

Added the option to use Client Credentials for authentication in the Intune integration

Needs configuration

2.164.32.162.21#715974

Resolved date sent not updating on invoices when sent from Xero

2.164.32.162.21#715511

Fixed an issue where users could be created with acknowledgements disabled, but the setting appears enabled in the UI

2.164.32.162.21#714932

Fixed an issue with using Azure Actions as automations

2.164.32.162.21#714253

Fixed an issue with client/site/user custom field $-variables not working on actions

2.164.32.162.21#712674

Fixed an issue with the Halo Asset Discovery integration failing to import due to hitting the rate limit

2.164.32.162.21#711810

Fixed an issue where AI insights automation runs when the AI module is turned off

2.164.32.162.21#708398

Prevented editing KB articles imported from Confluence

2.164.32.162.21#708230

Added approval and rejection threshold information to the approval process tab on tickets

2.164.32.162.21#706598

Fixed a rare issue with the ServiceNow ticket sync

2.164.32.162.21#705731

Bug fix — something was broken and now works
2.164.32.162.21#705617

Fixed issue with custom URL menu buttons not working correctly when put in the Navigation Menu overflow

2.164.32.162.21#703424

Fixed issues when try saving large notes on runbook and workflow step note fields

2.164.32.162.21#693860

Fixed an issue where $-quotenote would not populate

2.164.32.162.21#689827

Fix Xero webhooks possibly causing duplicate invoice lines

2.164.32.162.21#689360

Fixed an issue with the SLA widgets on ticket dashboards

2.164.32.162.21#678091

Fixed an issue with values not being set from ticket templates when logging tickets via email

2.164.32.162.21#668463

Resolved a rare issue with Datto Commerce/Quoter quote imports when creating multiple new items

2.164.32.162.21#663571

The Dicker Data integration will now correctly set the Expiry/End Date of a subscription when importing using the UI

2.164.32.162.21#654090

Fixed an issue with some integrations erroring in some cases

2.164.32.162.22#724654

Fixed an issue configuring chat input suggestions

2.164.32.162.22#724603

Fixed an issue with approval and rejection threshold information on tickets

2.164.32.162.22#724494

Relocated "Use '[ID ]' as an additional subject tag check for Ticket matching" setting to email settings

2.164.32.162.22#724400

Fixed an issue with missing Language Pack references

2.164.32.162.22#724324

Added an index to improve performance with reference tokens

Performance

2.164.32.162.22#721771

Fixed an issue with Jira issue type mappings not working

2.164.32.162.22#721200

Fixed an issue using Ctrl + F5 to hard reload

2.164.32.162.22#720909

Fixed an issue with options for selection fields not displaying in the self-service portal

2.164.32.162.22#715902

Fixed issues with the ServiceNow integration and Migration modules

2.164.32.162.22#712854

Changed MYOB Invoice status to set as to be emailed rather than printed in error

2.164.32.162.22#711621

Adjusted the billing tab to prevent overwriting additional saves

2.164.32.162.22#704709

Fixed an issue merging users

2.164.32.162.22#687485

Resolved an issue with Invoice Groups failing to be pushed to Xero Invoices

2.164.32.162.23#726585

Fixed an issue with using the new storage method for custom fields.

2.164.32.162.31#726910

Fixed an display issue with the service description in dark theme

2.164.32.162.31#726788

Fix for Froala Editor Cross-site Scripting vulnerability CVE-2023-41592

Security

2.164.32.162.31#726329

Fixed an issue with dynamic custom fields that only load the top 100 rows not triggering database lookups

2.164.32.162.31#726090

Fixed issue with actions not updating after changing workflow

2.164.32.162.31#725980

Fixed an issue with matching supplier updates to tickets when the email also matches an email rule

2.164.32.162.31#725551

Spelling fix in Google Calendar integration

2.164.32.162.31#725500

Small adjustment to the automation loop detection

2.164.32.162.31#725487

Improved the detection of the "AI 'Thank you' " functionality

2.164.32.162.31#725442

Mail Campaigns module incorrect order

2.164.32.162.31#725385

Fixed a casing issue when creating Azure AI Search indexes

2.164.32.162.31#725338

Fixed an issue with using "reply directly to me" with Azure and Google mailboxes

2.164.32.162.31#725293

Minor notification delivery performance improvements

Performance

2.164.32.162.31#725247

Resolved an issue where in same cases a "Decryption check failed" warning could incorrectly show in HaloDBIntegrator.

2.164.32.162.31#725243

Fixed an exception that could occur when saving new webhook records

2.164.32.162.31#725233

The datefullyclosed field is now used for the custom field data auto-deletion scan rather than the datecleared field

2.164.32.162.31#725211

Audit records will now be cleared when deleting custom field data after x days

2.164.32.162.31#725207

Fixed an issue where the appointment complete action wouldn't open on appointment details when clicked on ticket details

2.164.32.162.31#725196

Added hint to explain different monitored service functionality

2.164.32.162.31#725183

Fixed an issue with $-variables in email signatures not populating correctly

2.164.32.162.31#724859

Fixed an issue with Email Template config commits not syncing between instances correctly

2.164.32.162.31#724776

Fixed an issue with applying default agents from a template applied from a rule

2.164.32.162.31#724647

Fixed an issue where values wouldn't copy from Parent Tickets to Child Tickets when automatically created from Templates while the corresponding option was enabled

2.164.32.162.31#724519

Fixed an issue with credit note creation in the Sage Intacct integration

2.164.32.162.31#724518

Fixed issue saving notification with the trigger 'Ticket Date field in past by X hours'

2.164.32.162.31#724430

Send option for KBs now hidden when viewing tickets

2.164.32.162.31#724368

Fixed an issue where the setting 'Allow users to search KB articles' would incorrectly affect the agent application

2.164.32.162.31#724318

Fixed issue with Ticket Rules not setting Ticket List colours

2.164.32.162.31#724264

Hidden top right search from kb screen

2.164.32.162.31#724215

Fixed a minor issue with naming scheduled tickets

2.164.32.162.31#723832

Fixed UI issue on the self-service portal for the Mobile web application

2.164.32.162.31#723769

Fixed issue with default SLA applying incorrectly when changing a ticket's type

2.164.32.162.31#723763

Resolved an issue with dynamic lookup custom fields failing to use $ FAULTID when using an authenticated session on the user portal

2.164.32.162.31#723605

Improvement — an existing feature extended, adjusted or polished
2.164.32.162.31#723500

Fixed an issue where fields would clear when creating a new Item on a Quote and viewing the Change History tab

2.164.32.162.31#723472

Fixed an issue with bulk updating custom table rows

2.164.32.162.31#723390

Tickets that are automatically closed by the SLA or Pending Closure reminders will close regardless of the To-Do Lists and Appointments left on the Ticket

Breaking change

2.164.32.162.31#722987

Resolved an issue with logging a new ticket clearing a Users notes field when the option to show User/Site/Client notes on new tickets is enabled

2.164.32.162.31#722779

Fixed the Category 3 field on Billing Plan Combinations showing an incorrect label when "Partial match" is enabled

2.164.32.162.31#722764

Last_update can now be used as an order parameter for the Tickets API endpoint

2.164.32.162.31#722532

Fixed an issue with scheduled reports processing multiple times

2.164.32.162.31#722473

Fixed an issue with the DB integrator not being able to set custom fields hidden from users

2.164.32.162.31#722433

Fixed an issue with the 'send with next action' button on KB articles

2.164.32.162.31#722409

Resolved an issue with the config option for making deleted Connectwise RMM devices inactive in Halo failing to save correctly

2.164.32.162.31#722389

SLA Hold and Pending Closure procedures will now be started for tickets with no email address associated so that tickets are not left in Pending Closure/SLA Hold state.

2.164.32.162.31#722318

Deleting Xero invoices/credit notes from Halo will now delete using the ID and not the Invoice/Credit Number

2.164.32.162.31#722317

Fixed a minor visual issue on the new ticket screen

2.164.32.162.31#722312

Fixed an issue where in certain scenarios forwarding an action would not provide the full subject

2.164.32.162.31#722297

Fixed an issue where the ID of the ticket was not displayed when viewing the tickets in the calendar view

2.164.32.162.31#722211

Fixed an issue with assets imported form ConnectWise Control not matching sites correctly

2.164.32.162.31#722144

Resolved a composite tax calculation error relating to rounding mid-point decimals

2.164.32.162.31#722139

Etilize Items will no longer move Item Groups once they are already created in Halo

2.164.32.162.31#722127

Fix SLA warnings going out on tickets on hold/excluded from SLA

2.164.32.162.31#721939

When listing out appointments in the API the ticket user will now be included if there isn't an explicit user on the appointment

2.164.32.162.31#721812

Invoices with "creation_source" values will no longer generate a new PDF and instead use the existing PDF as it is assumed that this was provided by the 3rd party that created the invoice

2.164.32.162.31#721802

Fixed minor UI issues on users and sites

2.164.32.162.31#721641

Improved the performance of adding assets to knowledge base articles

Performance

2.164.32.162.31#721625

Fixed issue with documents module not showing on portal

2.164.32.162.31#721473

Added searching to the PagerDuty service field

2.164.32.162.31#721072

Performance improvements to the ServiceNow migration

Performance

2.164.32.162.31#721028

Fixed an "Invoice not sent" warning showing when saving Recurring Invoices

2.164.32.162.31#721017

Fixed various issues with the rule-triggered database lookups

2.164.32.162.31#720921

Fix primary key error updating custom fields

2.164.32.162.31#720833

Fixed an issue with generating password fields on the Device42 integration configuration

2.164.32.162.31#720803

Preferential support email for supplier email address on log to supplier actions.

2.164.32.162.31#720536

Fixed an occasional issue with logging tickets from the user details screens

2.164.32.162.31#720535

Fixed an issue processing some attachments when using Google, IMAP, and POP3 mailboxes

2.164.32.162.31#720523

Fixed an issue where email updates on tickets would be added in the wrong order to a ticket when sent closely together

2.164.32.162.31#720329

Fixed an issue with syncing existing items to MYOB

2.164.32.162.31#720318

Added matching on 'Network Login' User field when importing Assets from N-Able N-Central

2.164.32.162.31#720151

Prevented undeliverable email bounce backs from sending further emails to prevent email loops

2.164.32.162.31#719433

Fixed an issue where emails are sent to users who are set to never receive emails

2.164.32.162.31#719298

Fixed some issues with addresses in the Avalara integration

2.164.32.162.31#717541

Improved the variable description for $-APPROVERNAMES

2.164.32.162.31#717449

Fixed non-administrators being unable to delete consignments despite having Sales Order modify permissions

2.164.32.162.31#717281

Increased limit on inline image sizes for actions created from images

2.164.32.162.31#717159

Fixed issue with updating dynamic SQL custom fields

2.164.32.162.31#716744

Improved Eventlog error logging

2.164.32.162.31#716437

Fixed an issue with using the $-CHILDTICKETSTABLE variable in automations

2.164.32.162.31#715949

Fixed issue where custom field condition checks would not work for ticket updated notification/webhook triggers

2.164.32.162.31#715853

No longer include cancelled Pax8 subscriptions in recurring invoice subscription counts

2.164.32.162.31#715759

Fixed issue with SMS replies opening tickets instead of updating existing ones

2.164.32.162.31#715106

Fixed an issue where non-admins were unable to adjust Subscription quantities

2.164.32.162.31#715028

Fixed issues when editing dynamic field visibility on ticket types

2.164.32.162.31#712726

Fixed an issue with Ticket Approval submissions from the Self-Service Portal not correctly recalculating SLA Targets in some situations

2.164.32.162.31#711939

Invoice ID per type will now show on linked SOs, Credit Notes, etc. rather than the system ID

2.164.32.162.31#708267

Devices imported form Jamf can now match on users using their email address

2.164.32.162.31#707640

Stopped resolution date from visually moving forward on tickets that have already breached, but are on hold.

2.164.32.162.31#704598

Fixed untranslated text on the asset dependency chart

2.164.32.162.31#704379

Fixed an issue with billing cut off times for ready for invoicing and recurring invoices

2.164.32.162.31#703585

Fixed webhooks received from Azure DevOps sometimes adding audit records for fields where the value stayed the same

2.164.32.162.31#698295

Fixed an issue with asset group access control

2.164.32.162.31#697277

Fixed an issue where the Session ID field wouldn't import from ConnectWise Control

2.164.32.162.31#696637

Fixed an issue with various text titles in different locations

2.164.32.162.31#695801

Fixed an issue where service rule criteria would always fail to match for new tickets logged on the self service portal.

2.164.32.162.31#695751

Fixed issue with the SLA when cloning tickets

2.164.32.162.31#695180

Added a warning message if you save an email rule with no criteria

2.164.32.162.31#694911

Fixed an issue with using portal background images when the image URL has a space in it

2.164.32.162.31#693894

Fixed an issue with the right-click context menu for projects

2.164.32.162.31#687926

When updating the email address lists for a ticket after receiving an email there will now be a check to ensure that email addresses are not on both the To and CC lists

2.164.32.162.31#670270

Fixed a minor issue with exporting to csv

2.164.32.162.31#663170

Added better error handling to SolarWinds Orion integration

2.164.32.162.31#626251

Fixed an issue with user and client custom fields not being restricted when shown on the ticket details screen

2.164.32.162.31#593618

Added a hint to an action configuration setting

2.164.32.162.31#368974

Fixed an issue with exporting reports when the name contains an ampersand (&)

2.164.32.162.31#198340

Fixed a possible exception with attachments in a migration

2.164.32.162.32#730303

Fixed issue stopping Google Calendars from syncing via the Halo DB Integrator.

2.164.32.162.32#729816

Fixed an issue with using the $-displaycf variables in SQL lookups

2.164.32.162.32#729732

Fixed an issue with not being able to bulk update custom table rows

2.164.32.162.32#729714

Fixed a rare issue with syncing tax to Avalara

2.164.32.162.32#729076

Fixed an issue with using 'Asset Change Calendar' in conjunction with 'Assets' on a ticket type

2.164.32.162.32#729039

Fixed an issue when the UI would crash when viewing a ticket

2.164.32.162.32#728919

Fixed a minor product version number issue

2.164.32.162.32#728918

Fixed an issue where trying to bulk delete Invoices would return a 500 error

2.164.32.162.32#728682

Fixed an issue with saving Sales Orders

2.164.32.162.32#728511

Minor trial email improvements

2.164.32.162.32#727849

Fixed an issue where Budget edit audit records were not linked to the ticket

2.164.32.162.33#651735

Fixed an issue with canned text suggestions in v2.162.33

2.164.42.162.34#733482

Fixed an issue where custom integration input variables can be lost when switching AI integration methods.

2.164.42.162.34#731680

Resolved an issue relating to the markup/margin being used from the global settings for new items added to quotations

2.164.42.162.35#735221

Minor backend change to the Exchange Calendars integration when using EWS

2.164.42.162.36#735822

Fixed an issue images pasted into rich text fields would shrink after each keystroke

2.164.42.162.36#733805

Fixed an issue with ncentral causing slow ticket load times in some cases

Performance

2.164.42.162.36#731199

Fixed a rare issue with purchase order tax doubling when generating a PDF and using $-POTAXTOTAL

2.164.42.162.36#731101

Fixed an issue with clicking on dashboard widgets

2.164.42.162.36#724720

Fixed an issue with opening portal dashboard reports in a new tab

2.164.42.162.37#736284

Fixed an issue with updating tickets with a colour set

2.166.12.162.38#738396

Fixed an issue where agent mappings may be processed incorrectly in Microsoft Entra imports

2.166.22.162.39#742005

Fixed an issue using delta queries in the Microsoft CSP integration when site mappings link directly to a customer and no site

2.166.22.162.39#740796

Resolved an error with older Sales Orders being created with zero value on the invoice lines when not created from a Quote

2.166.72.162.40#745489

Resolved an error with older Sales Orders being created with zero value on the invoice lines in certain configurations

2.166.72.162.40#744638

Fixed an issue with user deactivation when using Azure deltas in the Microsoft CSP integration

2.168.102.162.63#759290

Temporarily disabled the ability for the Microsoft Entra integration to deactivate users when deltas are activated and a site mapping is not found for the user

2.168.122.162.64#761598

The Next Creation Period for an invoice created from a recurring invoice will now contain the current invoice period

2.170.72.162.72#762799

Fixed an error when searching ticket IDs while using the new search method

2.170.72.162.72#754947

Fixed an issue saving Avalara records

2.170.102.162.74#770230

Fixed an issue with using Azure Deltas when filtering site mappings using extension attributes

2.170.102.162.74#757558

Fixed an issue processing signed attachments on incoming emails via the EWS method

2.176.12.174.222.162.82#774202

Fixed an issue where appending or prepending a PDF with specific bookmarks to a Quote could cause stability issues with the hosted reporting service

2.176.22.174.462.162.92#782823

Fixed an issue with editing Avalara Configuration

2.164.42.162.40#733925

Fixed an issue where quotations would not load when using an action with system use of Create Quotation.

2.164.52.162.51#735723

Fixed an issue with triggering multiple contract database lookups at the same time

2.166.12.162.51#739170

Fixed several issues with Sharepoint webhooks

2.166.12.162.51#739143

Fixed a rare issue with creating assets when consigning items

2.166.12.162.51#738632

Fixed an issue with the colour of the service tiles in the self-service portal

2.166.12.162.51#738631

Minor performance improvement when clearing notifications

Performance

2.166.12.162.51#738195

Fixed a rare issue where invoice creation period dates would not increment when generating a recurring invoice.

2.166.12.162.51#738055

Active clients will now take priority if there are multiple users with the same email address when attempting to match an incoming email

2.166.12.162.51#735915

Resolved an issue with the date variable $ QUOTEAPPROVALDATE leaving behind {} characters when the Quote is not yet approved

2.166.12.162.51#735862

Added a hint to SLA priority configuration

2.166.12.162.51#735069

Fixed an issue with at most 50 top levels being returned on criteria forms

2.166.12.162.51#735059

NinjaOne Description will no longer be imported into the Halo Customer Notes field

2.166.12.162.51#735033

Fixed the default mailbox field at Client level remaining populated after the mailbox is deleted

2.166.12.162.51#735024

Fixed Entra license management roles not being updated when a role is renamed

2.166.12.162.51#734192

Fixed an issue with connecting to the SharePoint integration

2.166.12.162.51#733895

Fixed a rare issue where the 'My Lists' view would display incorrectly

2.166.12.162.51#733796

Fixed an issue with loading a user's linked assets if they have the same name as another user

2.166.12.162.51#732214

Fixed an issue where invoices may have no price when generated from Sales Orders created via the API

2.166.12.162.51#732194

Fixed a tax display issue when specifically overriding tax on a sales order line to 'No tax'

2.166.12.162.51#732170

Fixed an issue with the navigation bar on the portal

2.166.12.162.51#731535

Improved error logging when generating Invoices from Recurring Invoices

2.166.12.162.51#731212

Fixed an issue with bulk updating custom table rows changing multi-selects incorrectly

2.166.12.162.51#731124

Added hint to the "Don't allow new Tickets via email" setting

2.166.12.162.51#731088

Improved performance when running the PowerShell integration

Performance

2.166.12.162.51#731012

Fixed issue with using API only agents under concurrent licence conditions.

2.166.12.162.51#730651

Resolved an error given when deleting recurring invoices individually

2.166.12.162.51#730620

Fixed an issue with the $-APPOINTMENTTECHNICIAN variable

2.166.12.162.51#730598

Updated the hint label for generating a custom identifier in Autotask

2.166.12.162.51#730516

Fixed an issue with sending ticket attachments on an action.

2.166.12.162.51#730487

Changes made to store the IntegrationRequest record before the POST is made to Xero to allow extra log information

2.166.12.162.51#730420

Resolved an issue with Contract Rule Outcomes button showing incorrect text

2.166.12.162.51#730133

Resolved a rare issue with QBO AST only invoices

2.166.12.162.51#730123

Multiple fixes for rare issues with access control

2.166.12.162.51#729776

Projects viewed with Milestone column will order by Milestone sequence by default

2.166.12.162.51#729548

Ninja Backups have been added to the list of Activity Types that can be handled as webhooks to create Tickets in Halo

2.166.12.162.51#729526

Resolved an issue with the setting for "Allow tickets to be closed at the Default Client/Site for new Tickets" that was stopping Tickets from being closed incorrectly.

2.166.12.162.51#729493

The Reference field for a Credit created from an Invoice will now contain the Invoice Number

2.166.12.162.51#729436

Fixed an issue where not all lines would display when viewing sales orders in 'Requires Ordering'

2.166.12.162.51#729391

Fixed an error when cloning services with a "Service Request Details" button configured

2.166.12.162.51#729323

Fixed an error when submitting tickets with an Email CC List via the portal if "Change Email CC list to a dropdown" is enabled and Intellisense is disabled

2.166.12.162.51#729319

Fixed an issue with the FAQ list search filter

2.166.12.162.51#728435

Fixed an issue with the User Activity tab

2.166.12.162.51#728414

Resolved an incorrect error given when using the validate button for Splunk On Call when the API credentials are correctly entered.

2.166.12.162.51#728373

Fixed invoice numbers sometimes not showing on the portal

2.166.12.162.51#728340

Fixed incorrect client description when importing Ninja organisations through the UI

2.166.12.162.51#728328

Fixed rules not matching asset fields for tickets created via N-Central webhooks

2.166.12.162.51#728254

Fixed an issue where you could save a dynamic list single select field as a radio button.

2.166.12.162.51#728233

Fixed a rare issue with adding teams in the "by team" tree view

2.166.12.162.51#728040

Minor language pack improvement

2.166.12.162.51#728014

Resolved an issue with the Feed entries showing as "unknown" for email activity that was sent by agent email addresses

2.166.12.162.51#727740

When updating child Tickets from a parent Ticket and the new child status is invalid it will now be ignored so that the action can still be saved to the child Ticket

2.166.12.162.51#727316

Fixed an issue where Related Tickets that were Opportunites wouldn't display under the 'Related Tickets' tab of a Ticket/Project and vice versa

2.166.12.162.51#727312

Fixed a minor issue adding ticket list colours to rules for the first time

2.166.12.162.51#727152

Fixed an issue where 'OOH - Ticket Updated by User' notifications would not trigger

2.166.12.162.51#727130

Fixed Jira Service Management mappings being cleared when validating credentials

2.166.12.162.51#727127

Fixed an issue where recurring shifts could be added twice to timesheets

2.166.12.162.51#727094

Updated Client allowed Ticket Types Language Pack

2.166.12.162.51#727026

Fixed an error when updating the Cost field on items while the Price field is empty

2.166.12.162.51#726839

Fixed an issue where the 'Name' and 'Email Address' fields weren't mandatory on Quote Approvals

2.166.12.162.51#726826

Fixed an issue where AI Feedback would run on tickets generated from negative feedback, causing a ticket loop

2.166.12.162.51#726773

Fixed an issue with dynamic field visibility not working with multi select fields on asset fields

2.166.12.162.51#726651

Fixed a rare issue with Charge Rates that use Agent Work Hours not correctly applying rate multipliers

2.166.12.162.51#726623

Fixed an issue where the Call Script transcript would not correctly update the Call Notes

2.166.12.162.51#726587

Fixed an issue with modify access restrictions on ticket custom tables

2.166.12.162.51#726576

Fixed inefficient image loading where ever canned text is used that was degrading performance.

Performance

2.166.12.162.51#726452

Prevented selection of the QBO Company field on the "No Tax" tax rate

2.166.12.162.51#726448

Fixed an issue where $-ORLOGO and $-ORNAME variables wouldn't populate on 2FA emails

2.166.12.162.51#725807

Fixed an issue where Quotes could be approved without including at least one optional line from each mandatory group

2.166.12.162.51#724679

Fixed an issue where multiple Tickets would be created when syncing to Jira Service Management

2.166.12.162.51#724577

Fixed an issue with knowledge base articles not translating in the self service portal when a user isn't logged in

2.166.12.162.51#724328

Fixed a minor issue when deleting message groups

2.166.12.162.51#722296

Fixed an issue with non-recurring group totals on quotes being incorrect in some cases

2.166.12.162.51#722014

Fixed an issue with recalculating SLA targets after re-assigning tickets

2.166.12.162.51#720915

Added a hint to the Ingram Micro Reseller integration page that the auto-order creation setting has been deprecated

2.166.12.162.51#718999

Fixed an issue with the display of workflow stages when using certain sequences.

2.166.12.162.51#718194

Fixed an issue with timesheets always showing in AM entries when 24 hour clock is not used

2.166.12.162.51#717259

Fixed an issue with the warranty end mapping for the Halo Asset Discovery integration

2.166.12.162.51#715699

Fixed an issue with $-variables not populating when adding notes to child tickets

2.166.12.162.51#715469

Fixed an issue with bulk updating asset fields

2.166.12.162.51#713114

Added $-PURCHASECURRENCYCOST, $-PURCHASECURRENCYCOSTTOTAL and $-PURCHASECURRENCYTOTALPROFIT for use on Sales Orders and Quotes

2.166.12.162.51#711746

Fixed an issue where the latest Azure sales mailbox email could process repeatedly on each Integrator scan.

2.166.12.162.51#709089

Fixed an issue when editing ticket values in a list view

2.166.12.162.51#707688

Fixed an issue with asset resource booking if only one site is available

2.166.12.162.51#701597

Fixed a timezone issue when filtering dates

2.166.12.162.51#698788

Fixed an issue with the problem resolution finder when raising an article draft

2.166.12.162.51#692979

Fixed an issue with the walkthrough ticket logging functionality in the Teams end-user chatbot

2.166.12.162.51#690558

Fixed display issue with role permissions showing the ID instead of the name for Client group override permission

2.166.12.162.51#687253

The Gantt view will now be able to show up to 500 projects/tickets

Performance

2.166.12.162.51#674431

Fixed a display issue with the user access and subscriber tables within services

2.166.12.162.51#672999

Fixed an issue where Teams with a different "use" compared to the chosen Ticket Type could be selected on the New Ticket screen

2.166.12.162.51#663242

Fixed the setting to mark unassigned closed tickets as read not always working for alerts

2.166.12.162.51#624140

Fixed an issue with access control on templates

2.166.12.162.51#612539

Fixed an issue with $-variables in Kanban views

2.166.12.162.51#610899

Improved the display of the home screen search bar on the portal when using dark theme

2.166.12.162.51#598416

Improvements to the Agent Scheduler

2.166.12.162.51#575160

Fixed a minor visual issue with custom tables

2.166.12.162.51#510563

Fixed an issue with the default time zone for new sites not applying in some scenarios

2.166.12.162.51#353713

Modified logging for Reports generated via the Scheduled Service

2.166.22.162.51#741064

Fixed a potential issue with trigger removal during the 2.162 upgrade

2.166.22.162.51#740689

A few minor amendments to the Scheduler

2.166.22.162.51#740289

Fixed an error when submitting actions if a rule has matched to change the ticket's colour

2.166.22.162.51#739298

Fixed an issue with DattoRMM Webhooks

2.166.42.162.51#741100

Improved error logging for user imports within the Microsoft CSP and Entra ID integrations

2.166.42.162.51#739530

Fixed an issue with DattoRMM webhooks failing

2.166.42.162.51#728438

Fixed an issue connecting to HubSpot due to missing scopes

2.166.62.162.51#744172

Fixed an issue where date custom fields would be posted to DevOps without the time component

2.166.72.162.51#743562

Fixed an issue where a corrupt Salesforce mapping could cause an error

2.166.82.162.51#740118

Fixed an issue with Scheduled Report generation when use trace or debug logging

2.166.112.162.52#749691

Fixed an issue with text titles on service fields

2.168.12.162.61#746951

Resolved an issue with Invoice group quantity incorrectly being set to the quantity of the last line in the group when displaying on PDFs

2.168.12.162.61#745989

Fixed a performance issue with using 'Show on the Ticket details screen' on custom fields

Performance

2.168.12.162.61#745509

Fixed the default 'Business Department' not being set on invoice lines created from sales orders and tickets

2.168.12.162.61#745476

Fixed a rare issue with Snipe IT device matching when importing through the Halo integrator

2.168.12.162.61#745412

Fixed an issue where links would get truncated before the letters "on" in some cases in the rich editor component

2.168.12.162.61#745399

Fixed the "New" button on Mail Campaigns opening the new ticket screen if new tickets are configured to open in a modal window

2.168.12.162.61#745004

Fixed an issue with searching services with the global search on the self-service portal

2.168.12.162.61#744738

Fixed an issue where you could not add closed projects to sales orders, where you could previously

2.168.12.162.61#744124

Fixed an issue where some tickets would be missing from reports created using the query builder

2.168.12.162.61#743941

Improved dropdown on Scheduler

2.168.12.162.61#743914

Minor asset search optimisation

Performance

2.168.12.162.61#743742

Fixed an issue on the self-service portal where the description of the event would not show

2.168.12.162.61#743731

Fixed the 'send' menu option on invoices and quotes creating billable time

2.168.12.162.61#743639

Added a hint to the Xero syncing setting 'Do not sync product groups on invoices'

2.168.12.162.61#743603

Fixed an issue with the Kandji integration

2.168.12.162.61#743581

Fixed an issue with $-ORDERID on sales order pdf's

2.168.12.162.61#743216

Fixed an "input is invalid" error when indexing services for Azure AI Search

2.168.12.162.61#743003

Fixed issue where Powershell parameters would not be populated when using the DB Integrator

2.168.12.162.61#742668

Fixed an issue with merging users in certain circumstances

2.168.12.162.61#742615

Fixed an issue where image height and width attributes were no longer set leading to display issues in some mail clients

2.168.12.162.61#742206

Resolved an issue with generating scheduled reports containing null data and displaying the top X results on charts

2.168.12.162.61#742034

Added a 'View Archived Data' option to Change History

2.168.12.162.61#741985

Updated Facebook integration to use Graph API v21.0

2.168.12.162.61#741855

You can now allocate credit in decimals, not just whole numbers

2.168.12.162.61#741818

Fixed an issue that could have caused invoices to duplicate in Xero

2.168.12.162.61#741627

Resolved an issue with some Auvik alerts logging under incorrect customers

2.168.12.162.61#741493

Fix logging of ticket feedback tickets when ticket user is not located under ticket site.

2.168.12.162.61#741352

Quantity increase for items always 1

2.168.12.162.61#741135

Fixed an issue when changing to a ticket type with no default SLA

2.168.12.162.61#741055

Fixed issue with language translations for category values

2.168.12.162.61#741043

Fixed a minor display issue on the Microsoft CSP integration setup screen

2.168.12.162.61#741007

Bug fix — something was broken and now works
2.168.12.162.61#740880

Resolved an issue where the delete menu option appeared on the client screen for admins without delete permission

2.168.12.162.61#740641

Fixed an issue when deleting customer screen layouts

2.168.12.162.61#740412

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.12.162.61#740363

Fixed items issued showing in 'ready for invoicing' without an item group

2.168.12.162.61#740314

Performance improvement when loading workflows

Performance

2.168.12.162.61#740152

Bug fix — something was broken and now works
2.168.12.162.61#739321

Resolved a rare issue with Xero webhooks creating invalid invoices

2.168.12.162.61#739140

Fixed an issue where licences are not removed from users who have been made inactive by the integrator

2.168.12.162.61#739097

Fixed an issue with Knowledge Base article permalinks with unauthenticated users

2.168.12.162.61#739029

Fixed an issue where Workflows wouldn't load

2.168.12.162.61#738883

Handled an exception processing specific integration requests

2.168.12.162.61#738380

Fixed an issue with clicking the icon to open a report from a dashboard

2.168.12.162.61#738134

Reworded an Azure authorization error

2.168.12.162.61#737966

Fixed a rare issue with Timesheets erroring when selecting specific date intervals

2.168.12.162.61#737616

Fixed an issue with approvals on the portal

2.168.12.162.61#737575

Fixed an issue with discount percentages causing errors when syncing to MYOB

2.168.12.162.61#737185

Resolved an error shown when importing Devices using Datto RMM with the Integrator application that relates to User matching

2.168.12.162.61#736735

Fixed an issue where some Clients couldn't be added to allowed Clients on FAQ Lists

2.168.12.162.61#736664

Fixed an issue where activating the "Track Users sign-in activity" setting in the Microsoft CSP integration may return a permissions error for a short time afterwards

2.168.12.162.61#736146

Fixed an issue with pushing config changes to a connected instance

2.168.12.162.61#735521

Fixed an issue importing all-day appointments from Google Calendars

2.168.12.162.61#735464

Fixed an issue with not being able to set "Do not update Asset Types" on Lansweeper and SCCM

2.168.12.162.61#734931

Fixed an issue when deleting Avalara tenants

2.168.12.162.61#733712

Fixed an issue with Scheduled tickets failing to create in some locales in some cases

2.168.12.162.61#726024

Fixed a rare issue with site matching for devices in the Microsoft CSP-Intune import

2.168.12.162.61#722819

Fixed an issue with indexing tickets for ai integrations using the runbooks method failing in some cases due to deleted tickets

2.168.12.162.61#712889

Fix Auvik alerts site matching

2.168.12.162.61#690187

Fixed issue with attachments for the ServiceNow integration

2.168.22.162.61#747096

Fixed a failed to update invoice periods error

2.168.42.162.61#749984

Fixed an issue with creating quotes with no lines

2.168.42.162.71#749957

Restriction on runbook response size limit added to prevent automation memory issues

2.168.42.162.61#744684

Fixed an issue where in some cases the rich editor would insert extra <div> elements when editing starts

2.168.42.162.61#738373

Fixed an issue with loading ticket and workflow rules

2.168.52.162.62#752482

Fixed an issue with Knowledge Base article permalinks with certain restrictions

2.168.52.162.61#751605

Fixed an issue with Microsoft CSP group sync when using Azure Delta Queries

2.168.52.162.61#748435

Fixed an issue with scheduled report creation for on-premise customers using HaloDBintegrator

2.168.72.162.61#693830

Fixed an error when importing Appointments

2.170.12.162.71#754184

Fixed a visual issue with the Zabbix integration asset matching field

2.170.12.162.71#753831

Fixed an issue displaying the correct error message

2.170.12.162.71#753584

All Account options will now show for Products/Items when using Quickbooks Online and editing the Item that is configured as the Deferred Revenue/Prepay Item

2.170.12.162.71#753210

Fixed an issue with the permission to manually override billing time on actions

2.170.12.162.71#753136

AI insights will now be batched when dealing with tickets with large details fields, to prevent hitting OpenAIs token limit

Performance

2.170.12.162.71#753005

Fixed charge rates being applied to the action when using the Send button on quotes

2.170.12.162.71#752914

Fixed an issue with integrator error logging for Microsoft CSP and Entra ID

2.170.12.162.71#752651

Fixed an error when creating invoices with no lines

2.170.12.162.71#752559

Resolved an issue with Username and User_ID failing to populate correctly for appointments that are linked to Tickets

2.170.12.162.71#752410

Fixed a display issue with Services on the end-user portal when using dark mode

2.170.12.162.71#752204

Fixed an issue with some Meraki Webhooks assets failing to appear in the manual import screen in some cases

2.170.12.162.71#751782

Fixed an issue with starting from the correct step when using 'Start a New Chat Flow' on a workflow step

2.170.12.162.71#751652

Fixed the error message displayed when attempting to close a ticket at the default client/site

2.170.12.162.71#751442

Fixed an issue with the application of charge rate start dates

2.170.12.162.71#751219

Fixed the Ticket Statuses module not showing in configuration search results

2.170.12.162.71#751196

Resolved an issue with using Teams Meeting appointments created from Halo whereby any updates made to the appointment would wipe out the Teams meeting information

2.170.12.162.71#750837

Fixed a rare issue with money fields on the portal

2.170.12.162.71#750753

Fixed an issue with custom iframe tabs using secure URL parameter

2.170.12.162.71#750628

Language pack improvement

2.170.12.162.71#750482

Fix a possible conflict between windows authentication and user impersonation

Security

2.170.12.162.71#750471

Bug fix — something was broken and now works
2.170.12.162.71#749811

Fixed an issue where a ticket type's default quote pdf template would not be used

2.170.12.162.71#749642

Fixed an issue with automatically creating projects from sales orders when manually editing order status

2.170.12.162.71#749235

Fixed an issue where the 'Active' column on recurring invoice lines incorrectly displayed 'Date not in range'

2.170.12.162.71#749216

Fixed an issue with the SQL import integration removing software incorrectly

2.170.12.162.71#748737

Fixed issue where $-HMAC was not URL-encoded in custom iframe tabs

2.170.12.162.71#748157

Fixed an issue with multicurrency

2.170.12.162.71#747727

Fixed an issue with syncing updates from ServiceNow to update tickets in Halo

2.170.12.162.71#747544

Fixed an issue with the Halo API Action 'Edit asset' not working correctly due to permissions applied incorrectly

2.170.12.162.71#746988

Fixed an issue where database lookups would not work when using optional services on the self-service portal

2.170.12.162.71#746350

Fix issue where agents would still receive notifications based on role membership after being remove from the role.

2.170.12.162.71#744813

Fixed an issue with the Cisco Meraki integration device import through the integrator

2.170.12.162.71#744431

Fixed an issue with loading opportunities on the client/site 'overview' tab

2.170.12.162.71#744428

Fixed an issue processing signed attachments via the incoming service

2.170.12.162.71#744218

Fixed an issue with the Google Workspace Device and Mobile sync

2.170.12.162.71#743929

Fixed tracking issue with CSP import

2.170.12.162.91#743799

Fixed a rare issue with emails sent from Apple Mail not displaying correctly on a ticket in some situations

2.170.12.162.71#743493

Bug fix — something was broken and now works
2.170.12.162.71#741282

Fixed an issue with impersonating users when using a different self-service portal URL

2.170.12.162.71#741074

Improvement — an existing feature extended, adjusted or polished
2.170.12.162.71#734015

Fixed an issue with auto expanding category options setting

2.170.12.162.71#729167

Expired deltas will now be removed at the start of a Microsoft Entra integration sync

2.170.12.162.71#727724

Added webhook subscription renewal for Azure mailboxes to daily tasks

2.170.12.162.71#715068

Fixed an issue with request header logging

2.170.32.162.71#760288

Fixed an error that could occur when importing Recurring Invoice Lines

2.170.32.162.71#759529

Fixed an issue searching for tickets in the portal

2.170.42.162.71#759353

Fixed an issue where the font size of the rich editor would different units (px instead of pt) in v2.162, resulting in text appearing smaller than usual than the equivalent sizes in previous versions

2.170.42.162.71#743138

Fixed an issue with hosted portals not loading on earlier versions of v2.170

2.170.52.162.71#761304

Improvement — an existing feature extended, adjusted or polished
2.170.62.162.71#761629

Resolved an issue with the Creation Period and Start/End Period dates failing to be set for Invoices created from Recurring Invoices

2.170.62.162.71#761437

Fixed an issue with impersonating agents

2.170.82.162.73#763581

Fixed an issue with the embeddable ticket form configuration not working under certain conditions

2.174.12.162.81#763971

Corrected a language pack for the SharePoint integration

2.174.12.162.81#763540

Fixed an issue with importing Subscriptions via Giacom

2.174.12.162.81#762905

Fixed an issue with owner-level access control on scheduled tickets not letting you edit the access control

2.174.12.162.81#762187

Fixed an issue with 'Limit access to News Articles by start and end date' for KBs

2.174.12.162.81#762071

Fixed an issue with the PRTG webhooks

2.174.12.162.81#762008

Fixed an issue with horizontal radio fields not displaying correctly when grouped together

2.174.12.162.81#761276

Resolved an issue with the default value for "Create a Agreement if none exist" incorrectly being set when creating a new Billing Template

2.174.12.162.81#761055

Fixed an issue with the Intune integration not ignoring assets that don't match any asset type mappings

2.174.12.162.81#760756

Fixed an issue with stock buttons appearing on non-stock tracked items in some cases

2.174.12.162.81#760452

Fixed Shift Type not being set correctly when recurring shifts are created

2.174.12.162.81#760303

Fixed an issue with using the query builder to query custom fields that are suing the new storage method

2.174.12.162.81#760233

Increased the frequency in which Salesforce access tokens are refreshed

Performance

2.174.12.162.81#759659

Fixed an issue with grouping asset fields

2.174.12.162.81#759643

Fixed an issue with the navigation bar search for services in the self-service portal

2.174.12.162.81#759635

Fixed an issue with the 'Open Tickets' widget on customer overview

2.174.12.162.81#759372

Fixed an error getting assets from SnipeIT when there are no custom fields on the SnipeIT asset.

2.174.12.162.81#759311

Resolved an issue with invoice group quantity on PDFs incorrectly showing

2.174.12.162.81#759252

Fixed non-administrators being unable to delete Clients despite having delete permissions

2.174.12.162.81#759068

Fixed an issue with the display value for SQL select custom fields in custom table rows not updating correctly

2.174.12.162.81#758868

Fixed an issue with Device 42 asset mappings import

2.174.12.162.81#758860

Improved the loading of approval process rules

Performance

2.174.12.162.81#758580

Fixed an issue where the ticket charge rate field would not apply on quick closing new tickets

2.174.12.162.81#758574

Improve the "AI 'Thank you' email detection"

2.174.12.162.81#758254

Removed credit notes from syncing to Avalara

2.174.12.162.81#757995

Fixed a rare issue with Scheduled Reports

2.174.12.162.81#757987

Fixed a minor issue with approval delegation

2.174.12.162.81#757820

Fixed an issue with the comments field for approvals

2.174.12.162.81#757713

Fixed an issue with Datto Webhooks

2.174.12.162.81#757628

Resolved an issue with certain ALSO licenses showing a 0 quantity when they are a migrated license

2.174.12.162.81#757103

Fixed an issue with ingesting integration webhooks

2.174.12.162.81#757078

Fixed an issue with single select custom fields that only load the top 100 results not saving

2.174.12.162.81#756948

Fixed an error when loading tickets with no client against them

2.174.12.162.81#756441

Resolved an issue with updates to Site causing Customer records to be updated/creating in account software integrations when the Customer is set to not sync to account software

2.174.12.162.81#756354

Fixed an issue with custom field values when using 'Include Children' at column profile level

2.174.12.162.81#755985

Fixed issues with translations when adding and then removing the translated string

2.174.12.162.81#755769

Fixed issues with users not matching to their assets during the Microsoft Entra ID integrator sync

2.174.12.162.81#755209

Fixed an issue with using $ Variables for custom fields using the new storage method

2.174.12.162.81#755197

Fixed a rare issue with user matching based on a Ninja custom field

2.174.12.162.81#755194

Fixed an issue with "Show all Teams in this Department in the Team Tree" not always applying if multiple roles give membership to the department

2.174.12.162.81#755023

Fixed a rare issue with saving scheduled tickets using the new custom field storage method

2.174.12.162.81#755014

Customer specific change

2.174.12.162.81#754803

Fixed an issue with projects money budget field on actions

2.174.12.162.81#754554

Fixed an issue with the send option on KB articles when viewing tickets

2.174.12.162.81#754419

Fixed an issue with config change tracking when importing from Entra ID

2.174.12.162.81#754375

Fixed a minor UI issue with permissions modal screens

2.174.12.162.81#753943

Resolved an issue with billing items issued for tickets invoiced to a different client

2.174.12.162.81#753815

Fixed an issue with admins not being able to edit message groups

2.174.12.162.81#753454

Fixed a visual issue where tickets would appear at the first workflow stage instead of the end stage

2.174.12.162.81#752418

Fixed an issue where deleting items from a Sales Mailbox would crash the page

2.174.12.162.81#752203

Fixed an issue with agent asset permissions

2.174.12.162.81#750010

Fixed a minor issue with listing invoices via the API

2.174.12.162.81#749608

Minor improvement to the collision detection in the incoming service

2.174.12.162.81#747520

Fixed an issue with Datto RMM user matching on last logged in user

2.174.12.162.81#747303

Fixed an issue with article versioning

2.174.12.162.81#745155

Customer specific fix for duplicate outgoing emails

2.174.12.162.81#744877

Fixed an issue with the integrator importing cancelled subscriptions from StreamOne Ion

2.174.12.162.81#744836

Fixed an issue when saving approval process rule names

2.174.12.162.81#742053

Fixed an issue with the 'Every two weeks' frequency setting on schedules.

2.174.12.162.81#733441

Fix ticket counts on default team in tree view

2.174.12.162.81#728825

Fixed an issue with high contrast mode on the self-service portal

2.174.12.162.81#714920

Fixed an issue with site custom tables

2.174.12.162.81#712654

Fixed an issue where agent holiday allowance could still be reduced when booked over a workday holiday

2.174.12.162.81#664732

Approve all and reject all ticket approvals buttons are now hidden if comments are required for approval or rejection respectively

2.174.12.162.81#605662

Fixed an issue with Microsoft Entra ID agent field mappings on the integrator

2.174.42.162.81#768061

Fixed an issue where older Addigy alerts could be processed in the Halo Integrator

2.174.52.162.81#771663

Fixed an issue where the name of an integration may appear blank in the Halo Integrator logging

2.174.52.162.81#770558

Fixed an issue with the Westcoast Cloud scheduled integration sync (hosted only).

2.174.52.162.81#769657

Fixed a minor issue with selecting accounts codes for QuickBooks Online items

2.174.52.162.81#764738

Fixed multi-currency being automatically enabled when enabling any accounting integration

2.174.212.162.91#771998

Fixed a rare issue with users accessing KB articles

2.174.212.162.91#771259

Fixed an issue with loading the service category tiles on the portal

2.174.212.162.91#770917

Resolved an issue with opening Tickets from Connected Instances failing to use the correct URL

2.174.212.162.91#770870

Fix an issue where non-image types could be added as icons.

2.174.212.162.91#769651

Fixed the Automation Critieria Type displaying incorrectly in Automated Ticket lists

2.174.212.162.91#769472

Fixed issues with formatted emails

2.174.212.162.91#769222

Fixed an issue with adding Site Restrictions from Roles

2.174.212.162.91#767897

Fixed an issue with syncing actions with ServiceNow

2.174.212.162.91#767876

Fixed an issue with adding site mappings in Google Workspace

2.174.212.162.91#767596

Fixed a rare issue with project line actions on sales orders not being available for items with budget templates

2.174.212.162.91#767145

Fixed an issue with agreement scheduled appointments not creating

2.174.212.162.91#766971

Minor language pack improvement

2.174.212.162.91#766643

Resolved an error related to Daylight Savings that can cause the Period Start and End dates for invoices to be incorrect

2.174.212.162.91#766511

Fixed an issue with using lookups with integration methods

2.174.212.162.91#766465

Fixed a minor issue with the bulk edit/delete option on tables

2.174.212.162.91#765612

Fixed an issue with the Halo Integrator management in the Sales Mailbox and Endpoint Central integrations

2.174.212.162.91#765586

Resolved an issue with labour being incorrectly not assigned on the last day of an invoice period.

2.174.212.162.91#765022

Resolved an issue with searching for Clients using "search_name_only"

2.174.212.162.91#764697

Hosted customers can now use their Alias to authenticate with the Halo mobile (in the event their custom SSL cert cannot be trusted)

2.174.212.162.91#763751

Fixed a display issue with role-team and team-agent relationships

2.174.212.162.91#761911

Updated the required mailbox permissions for Azure client credentials connection method

Needs configuration

2.174.212.162.91#760468

Resolved an issue with tax failing to be correctly copied over to a Bill from a Purchase Order

2.174.212.162.91#752083

Fixed users sometimes not showing in lists when viewing a Customer/Site

2.174.212.162.91#751925

Fixed an issue with the display of reports with customised appearance

2.174.212.162.91#745352

Spelling fix.

2.174.212.162.91#739113

Fixed an issue with processing N-Able N-Sight devices via the Halo DB Integrator

2.176.12.174.222.162.91#775777

Fixed an issue with taking automatic payments on due date through Stripe

2.174.242.162.91#763462

Fixed an issue where you could not create an Agent

2.176.12.174.312.162.101#774949

Fixed an error when deleting Fortnox tenants

2.176.12.174.312.162.101#774082

Fixed an issue where the email fields are not visible on an action despite using a 'to address override' on the action level.

2.176.12.174.312.162.101#773083

Resolved an issue where appointments fail to show on the calendar when all Locations are selected when the appointment has an invalid/deleted Location

2.176.12.174.312.162.101#769560

Fixed security issue related to agent knowledge base access

Security

2.176.12.174.312.162.101#768998

Fixed an issue where the FAQ list field on the portal would not show the values for new articles

2.176.12.174.312.162.101#768620

An issue has been resolved with the Charge Rate multiplier failing to use the Agent's work hours when configured on the Rate

2.176.12.174.312.162.101#768080

Fixed the Westcoast Cloud and ALSO integrations finding 0 subscriptions to deactivate on the integrator

2.176.12.174.322.162.101#751127

Fixed a visual bug where 2FA settings would appear editable in the UI when Xero is enabled

2.176.12.174.412.162.101#779375

Resolved an issue with the thousand separator causing issues with price conversion using the Tech Data reseller API

2.176.12.174.412.162.101#777338

Fixed an issue with Avalara causing an error when saving Tax in some cases

2.176.32.174.462.162.101#787008

2.162

New feature — a capability that did not exist beforeAgent App Virtual Agents are now availableAI features·Agents & teams2.162.1#661939

New feature — a capability that did not exist beforeAdded the 'Link to Ticket' button when viewing Knowledge Base articles via the sidebar on a ticketKnowledge base·Tickets2.162.1#695754

Improvement — an existing feature extended, adjusted or polishedAdded the option to override a dashboard's theme using a URI parameterDashboards & reporting·User interfaceNeeds configuration2.162.1#693005

Bug fix — something was broken and now worksImproved pagination for various integration to prevent timeouts Integrations & syncPerformance2.162.1#689117

Bug fix — something was broken and now worksResolved multiple issues with the Exact Online integrationIntegrations & sync·Exact online2.162.1#681282

New feature — a capability that did not exist beforeAdded settings to change the action date display on tickets. TicketsNeeds configuration2.162.1#675863

New feature — a capability that did not exist beforeAdded 'client to invoice' override field on the billing tab of ticketsBilling & invoicing·Tickets2.162.1#673206

Improvement — an existing feature extended, adjusted or polishedAdded setting to ignore duplicate incoming emailsEmail processingNeeds configuration2.162.1#667551

Improvement — an existing feature extended, adjusted or polishedAI Suggestions can now be shown in the Problem/Resolution finderAI features·Tickets2.162.1#661941

Improvement — an existing feature extended, adjusted or polishedAdded a button to allow you to add an asset field to a list of selected asset typesAssets & CMDB·Custom fields2.162.1#623757

New feature — a capability that did not exist beforeAdded the option to include a secure URL parameter for custom iframe tabsUser interface2.162.1#601912

New feature — a capability that did not exist beforeAdded a licence import to the Microsoft Entra ID IntegrationIntegrations & sync·Microsoft Entra2.162.1#589725

Internal or maintenance work with no directly usable change.NET framework updated from .NET 6 to .NET 8Platform & database2.162.1#549012

Improvement — an existing feature extended, adjusted or polishedAdded the ability to customise pop-up notification coloursNotifications2.162.1#490959

Improvement — an existing feature extended, adjusted or polishedAdded an option to use "Accounts" and "Prospects" for Opportunity ContactsQuotes & opportunities2.162.1#470790

Improvement — an existing feature extended, adjusted or polished"UserId" and "UserLoginName" can now be added as columns on Asset XLS imports for user-matching purposesAssets & CMDB·Integrations & sync2.162.11#714756

Bug fix — something was broken and now worksFixed an issue with the AI knowledge base search not working in the user portalAI features·Knowledge base2.164.32.162.21#716068

Bug fix — something was broken and now worksFixed various issues with Avalara and ordersIntegrations & sync·Sales & purchasing·Avalara2.164.32.162.21#705617

Improvement — an existing feature extended, adjusted or polishedAdded variable to use the display value for SQL select custom fields in the queries for SQL select custom fieldsCustom fields2.164.32.162.31#723500

Bug fix — something was broken and now worksFixed several currency issuesBilling & invoicing2.168.12.162.61#740880

Improvement — an existing feature extended, adjusted or polishedNew setting to extend the email matching functionality for replies and forwardsEmail processingNeeds configuration2.168.12.162.61#740363

Bug fix — something was broken and now worksResolved multiple errors with the generation and display of the Next Creation Period for Invoices and Recurring InvoicesBilling & invoicing2.168.12.162.61#739321

Bug fix — something was broken and now worksFixed an issue where open tickets against a user profile may show 0 open tickets despite having opening tickets Users & customers2.170.12.162.71#749811

Bug fix — something was broken and now worksFixed an error that could occur when trying to view periodic historyBilling & invoicing2.170.12.162.71#741282

Improvement — an existing feature extended, adjusted or polishedAdded user matching to the XSOAR integrationIntegrations & sync·Xsoar2.170.12.162.71#734015

Improvement — an existing feature extended, adjusted or polishedA few improvements/fixes to the Azure delta functionalityIntegrations & sync·Azure2.170.62.162.71#761629

New feature — a capability that did not exist before
2.162.1#661939

New feature — a capability that did not exist before
2.162.1#695754

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.162.1#693005

Bug fix — something was broken and now works
Performance
2.162.1#689117

Bug fix — something was broken and now works
2.162.1#681282

New feature — a capability that did not exist before
Needs configuration
2.162.1#675863

New feature — a capability that did not exist before
2.162.1#673206

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.162.1#667551

Improvement — an existing feature extended, adjusted or polished
2.162.1#661941

Improvement — an existing feature extended, adjusted or polished
2.162.1#623757

New feature — a capability that did not exist before
2.162.1#601912

New feature — a capability that did not exist before
2.162.1#589725

Internal or maintenance work with no directly usable change
2.162.1#549012

Improvement — an existing feature extended, adjusted or polished
2.162.1#490959

Improvement — an existing feature extended, adjusted or polished
2.162.1#470790

Improvement — an existing feature extended, adjusted or polished
2.162.11#714756

Bug fix — something was broken and now works
2.164.32.162.21#716068

Bug fix — something was broken and now works
2.164.32.162.21#705617

Improvement — an existing feature extended, adjusted or polished
2.164.32.162.31#723500

Bug fix — something was broken and now works
2.168.12.162.61#740880

Improvement — an existing feature extended, adjusted or polished
Needs configuration
2.168.12.162.61#740363

Bug fix — something was broken and now works
2.168.12.162.61#739321

Bug fix — something was broken and now works
2.170.12.162.71#749811

Bug fix — something was broken and now works
2.170.12.162.71#741282

Improvement — an existing feature extended, adjusted or polished
2.170.12.162.71#734015

Improvement — an existing feature extended, adjusted or polished
2.170.62.162.71#761629