2.161
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.161.1#606792
Needs configuration
Improvement — an existing feature extended, adjusted or polished
The prefix for "Sales Invoices-" will now be removed from the start of the Halo Invoice Number when used on PDF/Email templates
2.161.1#705871
Bug fix — something was broken and now works
Fixed an error when generating recurring invoices with outstanding labour charges
2.161.1#705453
Bug fix — something was broken and now works
Fixed an issue where the Contacts tab on Suppliers wouldn't load in some cases
2.161.1#705448
Bug fix — something was broken and now works
Fixed an issue where 'Client Name', 'Customer Reference', and 'Invoice Date' CSV fields wouldn't populate
2.161.1#705335
Bug fix — something was broken and now works
Fixed an issue with the 'hide if empty' settings for start/target date fields
2.161.1#705240
Bug fix — something was broken and now works
Fixed an issue with not being able to delete SharePoint connections
2.161.1#705154
Bug fix — something was broken and now works
Fixed issue when validating SharePoint integration when Intune is enabled
2.161.1#705150
Bug fix — something was broken and now works
Fixed an issue with AI Surveys when using the gpt-4o or gpt-4o-mini models
2.161.1#704571
Bug fix — something was broken and now works
Fixed an issue with SLA warning notifications still sending when the ticket is on hold
2.161.1#704470
Bug fix — something was broken and now works
Fixed an issue where editing CSP Tenant mappings could sometimes cause errors
2.161.1#704428
Bug fix — something was broken and now works
Fixed an issue where Appointments created via Recurring Appointment Schedules wouldn't link to Tickets
2.161.1#704412
Improvement — an existing feature extended, adjusted or polished
Truncated very long descriptions when performing AI Insights and vectorising
2.161.1#704319
Improvement — an existing feature extended, adjusted or polished
Multiple extra fields have been made available to API endpoints to assist with a 3rd party integration
2.161.1#704098
Bug fix — something was broken and now works
Fixed an issue where the User Activity page would should unintended Tickets in the Open Tickets list in rare situations
2.161.1#703910
Improvement — an existing feature extended, adjusted or polished
Improvements in handling customer instance URLs
2.161.1#703805
Bug fix — something was broken and now works
Invoice data will be completely cleared when clearing data from the database on a trial. Previously Invoice Payments were left in place incorrectly.
2.161.1#703744
Bug fix — something was broken and now works
Fixed an issue with the ordering of custom table fields
2.161.1#703720
Bug fix — something was broken and now works
Fixed an issue where the default user would not apply if creating a parent ticket from an automation
2.161.1#703612
Improvement — an existing feature extended, adjusted or polished
<DOCTYPE html> and <HTML></HTML> tags will now automatically be added to outbound HTML email body if not present already
2.161.1#703407
Improvement — an existing feature extended, adjusted or polished
The setting "Email Address autocomplete behaviour" no longer requires logging out and in to take effect
2.161.1#703358
Improvement — an existing feature extended, adjusted or polished2.161.1#703256
Bug fix — something was broken and now works
Fix rare issue with saving attachments
2.161.1#703192
Bug fix — something was broken and now works
Fixed an issue that could occur when updating FAQ Lists in rare circumstances
2.161.1#703163
Bug fix — something was broken and now works
Fixed issue adding signatures via the end-user portal
2.161.1#703152
Bug fix — something was broken and now works
Fixed an issue where raising a Quote from an Action on a Ticket would display all Sites rather than those relevant to the Customer
2.161.1#703147
Bug fix — something was broken and now works
Fixed issue where the 'send' button would not show on knowledgebase articles
2.161.1#703121
Bug fix — something was broken and now works
An issue has been resolved with devices being made inactive by RMM integrations when a validation error is given
2.161.1#703053
Bug fix — something was broken and now works2.161.1#703036
Bug fix — something was broken and now works
Prevented workflow automation from having interval set too low
2.161.1#702912
Bug fix — something was broken and now works
Fixed visual issues with the Item Group condition on Tax Rules
2.161.1#702844
Improvement — an existing feature extended, adjusted or polished
Allowed the variable $-ASSETTYPE to be used when printing assets
2.161.1#702832
Bug fix — something was broken and now works
Fixed an issue where quotes with system use "closed " would appear in the Requires Processing list in some situations
2.161.1#702784
Improvement — an existing feature extended, adjusted or polished
Updated the guide that is linked to custom fields
2.161.1#702646
Improvement — an existing feature extended, adjusted or polished
A setting has been added to the IT Glue integration to turn off Address syncing (both ways) with Halo
Needs configuration
2.161.1#702314
Bug fix — something was broken and now works
Fixed an issue where 'Account Manager' wouldn't display in Ticket Type lists when selected as the default Agent
2.161.1#702312
Improvement — an existing feature extended, adjusted or polished
Change to automation loop detection to allow more iterations to certain types of automation.
2.161.1#702279
Bug fix — something was broken and now works
Fixed an issue where '.eml' Attachments wouldn't be added to Email Updates when using IMAP mailboxes
2.161.1#702231
Bug fix — something was broken and now works
Fixed an issue with duplicate OLA records being created
2.161.1#702137
Bug fix — something was broken and now works
Fixed an issue where a Quote would error on approval in the Self Service Portal in rare situations
2.161.1#702130
Bug fix — something was broken and now works
Fixed an issue with including charge rates in ticket lists
2.161.1#702111
Bug fix — something was broken and now works
Resolved an issue with adding custom tab restrictions to Ticket Types failing to show until after a cache refresh
2.161.1#702020
Bug fix — something was broken and now works
Fixed an issue with the $-PERIODSTARTDATE and $-PERIODENDDATE variables not displaying in some situations
2.161.1#701833
Bug fix — something was broken and now works
Fixed an issue with some actions added to child tickets only appearing under 'all actions'
2.161.1#701623
Bug fix — something was broken and now works
Fixed an issue with $-emailhistory excluding the opening action
2.161.1#701533
Bug fix — something was broken and now works
Fixed an issue where Invoice Lines with 0 Quantity would display as 'NaN' on generated PDFs
2.161.1#701482
Bug fix — something was broken and now works
Fixed an issue where Table Fields would display in the Table itself
2.161.1#701306
Improvement — an existing feature extended, adjusted or polished
Added a warning message when invoices are selected in the invoice list to send, but don't get sent due to not being synced to a third party accounts package.
2.161.1#701073
Improvement — an existing feature extended, adjusted or polished
When a ticket is closed by either SLA or Pending Closure procedures and there are outstanding appointment or to-do lists then the ticket will be marked as unread so that is shows in the ticket lists.
2.161.1#701060
Bug fix — something was broken and now works
Fixed an issue with bulk deleting from custom tables
2.161.1#701052
Improvement — an existing feature extended, adjusted or polished
Marking an inactive user as active will now mark the user as not archived with regards to Hubspot
2.161.1#701050
Bug fix — something was broken and now works
Resolved an issue with the default value for "Next call date" when used on an action
2.161.1#701022
Bug fix — something was broken and now works
Fixed an issue with the variable $-SUPPLIEREMAILHISTORY
2.161.1#700997
Internal or maintenance work with no directly usable change
Removed unused $-UNSUBSERVEMAILS variable from variables list
2.161.1#700976
Bug fix — something was broken and now works
Fixed an issue where Invoice Lines wouldn't sync to Dynamics Business Central when using the Custom Invoice Endpoint option
2.161.1#700932
Bug fix — something was broken and now works
Fixed an issue where Contracts wouldn't save when using the 'Show Billing Plan breakdown' option in some cases
2.161.1#700891
Improvement — an existing feature extended, adjusted or polished
Added a setting at Quote Status level to determine if Quotes can be Accepted/Rejected when this status is selected
Needs configuration
2.161.1#700889
Improvement — an existing feature extended, adjusted or polished
Ninja user matching will now work for users at different Sites to the Device as long as they are at the same Customer
2.161.1#700299
Improvement — an existing feature extended, adjusted or polished
GCC licenses for Exchange Online have been added to the CSP service user check
2.161.1#700293
Improvement — an existing feature extended, adjusted or polished
Contract fields will now be audited and added to the Audit table in the database
2.161.1#700086
Bug fix — something was broken and now works
Fixed issue with Prometheus alert site mappings
2.161.1#700070
Bug fix — something was broken and now works
Fixed language pack errors within the items module
2.161.1#699985
Bug fix — something was broken and now works
An Issue has been resolved whereby the net price and total for Quote lines that are groups was showing incorrectly on PDF generation
2.161.1#699961
Bug fix — something was broken and now works
Fixed an issue where the Confluence webhooks would fail to update a KB Article
2.161.1#699678
Bug fix — something was broken and now works
Fixed an issue where the Status of an Asset would appear as an integer rather than the status name in the Self-Service Portal
2.161.1#699659
Bug fix — something was broken and now works
Fixed an issue with modules in the Sales area in configuration not showing
2.161.1#699235
Improvement — an existing feature extended, adjusted or polished
Added the setting 'Allow anonymous access' in Knowledge Base configuration when using 'Knowledge Base Articles Publishing'
Needs configuration
2.161.1#699211
Improvement — an existing feature extended, adjusted or polished
The available Purchase Orders to use when ordering from a Sales Order will now include other Purchase Orders that are set to be delivered to the same site and with the same supplier
2.161.1#698992
Bug fix — something was broken and now works
Fixed minor UI issue when configuring a database lookup with rules
2.161.1#698331
Bug fix — something was broken and now works
Resolved an issue with removing subscriptions from the Cloud Blue integration
2.161.1#698018
Bug fix — something was broken and now works
Fixed an issue where the default product would not apply when changing ticket type
2.161.1#697688
Improvement — an existing feature extended, adjusted or polished2.161.1#697527
New feature — a capability that did not exist before2.161.1#697363
Bug fix — something was broken and now works
Fixed an issue with bulk editing custom tables
2.161.1#696708
Bug fix — something was broken and now works
Fixed issues with the Tenable integration failing to import large numbers of assets
2.161.1#695826
Improvement — an existing feature extended, adjusted or polished
Appointment optimisations
Performance
2.161.1#695143
Bug fix — something was broken and now works
Fixed an issue where an Asset Field of type Date would display in an incorrect format in some situations
2.161.1#693254
Improvement — an existing feature extended, adjusted or polished
Added a hint to avoid confusion in Meraki
2.161.1#692163
Bug fix — something was broken and now works
Fixed an issue where Unlimited Hour Contracts would roll over to other periods when using the related setting
2.161.1#689837
Improvement — an existing feature extended, adjusted or polished2.161.1#689334
Bug fix — something was broken and now works
Fixed an issue with NinjaOne System Tray failing to match on device ID's with commas
2.161.1#687550
Improvement — an existing feature extended, adjusted or polished
Load balance and round robin can now be selected on ticket rules for existing tickets, even if they are disabled on the new ticket screen
2.161.1#685914
New feature — a capability that did not exist before
Adding the ability to restrict access to actions on workflow steps to the ticket's end-user
2.161.1#682644
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.161.1#682600
Needs configuration
Bug fix — something was broken and now works
Removed some transform CSS properties from the application page to resolve an issue with the nav bar becoming unusable and the right side of the screen having whitespace after moving kanban tickets
2.161.1#677094
New feature — a capability that did not exist before2.161.1#672286
Improvement — an existing feature extended, adjusted or polished
Added option to display Holiday Approval notes on Holidays
Needs configuration
2.161.1#668866
Improvement — an existing feature extended, adjusted or polished2.161.1#668063
Bug fix — something was broken and now works
Fixed a very rare issue where Halo would not recognised that a Field has been updated
2.161.1#666548
New feature — a capability that did not exist before
Added the variables $-ALLASSETFIELDS and $-ALLASSETFIELDSQA
2.161.1#666546
Bug fix — something was broken and now works
Fixed an issue where exporting to .xlsx would give an invalid character error in rare situations
2.161.1#665532
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.161.1#663071
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added the setting 'Reset Action Status' to the SolarWinds Orion integration
Needs configuration
2.161.1#662913
Improvement — an existing feature extended, adjusted or polished2.161.1#658626
Improvement — an existing feature extended, adjusted or polished
Added a 'Billing Period' column to quotes with recurring items
2.161.1#658529
Improvement — an existing feature extended, adjusted or polished2.161.1#658523
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.161.1#658521
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with PagerDuty integration
2.161.1#657352
Improvement — an existing feature extended, adjusted or polished
Site mappings have been added to the Customer tab of the QuickBooks Online integration so that invoices can be pushed to Sub-customers
2.161.1#644084
New feature — a capability that did not exist before2.161.1#610517
Improvement — an existing feature extended, adjusted or polished
Added global settings for the colour of the Conversion Probability field on opportunities
Needs configuration
2.161.1#610503
Improvement — an existing feature extended, adjusted or polished
Added the ability to set customer access to FAQ lists directly from the FAQ list configuration
2.161.1#609669
New feature — a capability that did not exist before2.161.1#599309
Improvement — an existing feature extended, adjusted or polished2.161.1#573456
New feature — a capability that did not exist before2.161.1#551475
New feature — a capability that did not exist before
Added a menu option on the sales order screen to add all recurring items to a new / existing recurring invoice
2.161.1#549501
New feature — a capability that did not exist before
Added the ability to import ingram micro reseller quotes into halo quotes
2.161.1#490054