2.156
New feature — a capability that did not exist before2.156.1#584460
Removed, retired or restricted going forward
Removed setting related to recalculating billing on a ticket when contracts are changed as superseded by the setting to update all actions on a ticket when a contract is changed
2.156.1#684037
Bug fix — something was broken and now works
The setting for only sending Purchase Orders to Xero once approved will no longer work if Purchase Order approvals are not enabled
2.156.1#683941
Bug fix — something was broken and now works
Fixed an issue where requesting Quote Approval when using Ticket Approval on a Quote linked to a Ticket with multiple Quotes, would use the incorrect Quote to check Approval Criteria in rare situations
2.156.1#683833
Improvement — an existing feature extended, adjusted or polished
The text for "SLA Hold Reminder Sent" and "Closed Automatically" has been added to the Language configuration
2.156.1#683718
Improvement — an existing feature extended, adjusted or polished
The SteamOne ION integration will now pull Tenant Name from the Subscriptions into Halo
2.156.1#683705
Bug fix — something was broken and now works
Fixed an issue with agent booking on the new ticket screen under certain scenarios
2.156.1#683660
Improvement — an existing feature extended, adjusted or polished
Inactive Contracts/Agreements will no longer show on the Ticket Details
2.156.1#683652
Bug fix — something was broken and now works
Fix an issue with client side attachment uploads getting an unauthorised HTTP response.
Security
2.156.1#683160
Bug fix — something was broken and now works
Resolved an issue with User calculation failing to show correctly for Recurring Invoices when using V2 engine and also using custom criteria for the Users
2.156.1#683103
Improvement — an existing feature extended, adjusted or polished
An option has been added to Billing Configuration > Advanced Settings when using the Xero or Quickbooks Online Integration so that invoices are only manually pushed to the Accounting Tool
Needs configuration
2.156.1#683082
Bug fix — something was broken and now works
Modified the check to allow processing of a new ticket email that has previously failed to process.
2.156.1#682852
Improvement — an existing feature extended, adjusted or polished
An Invoice line override for "No Tax" has been added for Quickbooks Online when using Automatic Sales Tax
2.156.1#682666
Bug fix — something was broken and now works
An issue has been resolved when Stripe payments are made and pushed to Quickbooks Online but a credit is automatically applied in Quickbooks Online that affects the payment applied to the Invoice. If a payment originates from an integration other than Quickbooks Online then the payment data from Quickbooks Online will not override the payment data.
2.156.1#682664
Improvement — an existing feature extended, adjusted or polished
When linking recurring invoice line prices/costs to Licenses/Subscriptions, the invoice line price/cost will take the license/subscription price on creation of the invoice line as well as update of the license/subscription
2.156.1#682557
Improvement — an existing feature extended, adjusted or polished
Performance optimisation to the loading of language pack translations
Performance
2.156.1#682527
Bug fix — something was broken and now works
Fixed an error when using the $ RELATEDSERVICES variable
2.156.1#682514
Bug fix — something was broken and now works
Fixed issue where you could save an SLA with no name despite being a mandatory field
2.156.1#682497
Bug fix — something was broken and now works
Fixed an issue with POP3 emails sometimes being unable to download in the incoming service
2.156.1#682397
Improvement — an existing feature extended, adjusted or polished
$ SYMPTOM2PLAIN has been added as a variable to show the initial details of a Ticket without any HTML formatting
2.156.1#682312
Bug fix — something was broken and now works
Fixed an issue with cloning automated tickets
2.156.1#682284
Improvement — an existing feature extended, adjusted or polished
Update to V2 Invoice engine for all customers
2.156.1#682280
Internal or maintenance work with no directly usable change
Minor changes to the ExternalAuth controller
2.156.1#682270
Bug fix — something was broken and now works
Fixed an issue where the Exchange Calendar integration would change the type of existing appointments
2.156.1#681989
Bug fix — something was broken and now works
Fixed an issue with loading purchase order lists
2.156.1#681837
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Quotation Configuration so that a Quote Status can be specified for use when Revising a Quote
Needs configuration
2.156.1#681798
Bug fix — something was broken and now works
Fixed the ticket counters on the asset Overview tab not filtering by asset when clicked
2.156.1#681725
Bug fix — something was broken and now works
Resolved an issue with syncing invoices to Avalara
2.156.1#681692
Bug fix — something was broken and now works
The NinjaOne Device link for for NMS devices will correctly redirect to the NMS dashboard in NinjaOne
2.156.1#681582
Improvement — an existing feature extended, adjusted or polished
Added an extra check before consigning items when receiving stock
2.156.1#681466
Bug fix — something was broken and now works
Fixed the variable name for $-QUOTETAXTOTALRECURRINGTERM in the variables list
2.156.1#681345
Bug fix — something was broken and now works
Fixed an issue with raising problems from tickets lists within dasboards
2.156.1#681262
Bug fix — something was broken and now works
Fixed an issue with multiple quotes being linked to one SO line in error in some cases
2.156.1#681190
Bug fix — something was broken and now works
Fixed an issue with using visibility conditions of category is/is not empty
2.156.1#681042
Bug fix — something was broken and now works
Fixed a rare error in live chat
2.156.1#680956
Bug fix — something was broken and now works
Fixed an issue where rich text custom fields would include HTML tags when sent to Jira
2.156.1#680942
Bug fix — something was broken and now works
Fixed an issue where agents could not view asset lists if they had a site restriction
2.156.1#680844
Improvement — an existing feature extended, adjusted or polished
Increased the maximum length of the Default Details field on Ticket Types
2.156.1#680790
Bug fix — something was broken and now works
Fixed issues with dates not converting to local time when viewing service status history
2.156.1#680750
Bug fix — something was broken and now works
Fixed a visual issue where the asset matching field for Intune could show as 'not set'
2.156.1#680732
Improvement — an existing feature extended, adjusted or polished
Quotes imported from Quoter will now set the Quote Reference in Halo to the Quote number from Quoter
2.156.1#680731
Bug fix — something was broken and now works
Fixed an issue with the application of recurring prepay and prepay expiry
2.156.1#680522
Bug fix — something was broken and now works
Resolved a the username field not updating when cloning sales orders
2.156.1#680477
Bug fix — something was broken and now works
Fixed an error when attempting to delete multiple email rules
2.156.1#680289
Bug fix — something was broken and now works
Fixed an issue with Actions that log a response on Ticket Types using an SLA that does not track responses causing an error in API in some situations
2.156.1#680283
Bug fix — something was broken and now works
Fixed issue where you can save a ticket filter profile with no name
2.156.1#680181
Bug fix — something was broken and now works
Fixed an issue where you could save a ticket filter profile to a ticket area you did not have access to
2.156.1#680089
Bug fix — something was broken and now works
Resolved an issue with setting line level custom fields when adding multiple items at once
2.156.1#679969
Bug fix — something was broken and now works
Fixed a minor UI issue with the service status note field formatting incorrectly
2.156.1#679728
Bug fix — something was broken and now works
Fixed an issue with the 'start date must be before and not equal to end date' setting
2.156.1#679507
Bug fix — something was broken and now works
Fixed an issue mapping to Asset Custom Fields
2.156.1#679499
Bug fix — something was broken and now works
Fixed UI issues for ticket rule criteria with the workflow and contract fields
2.156.1#679208
Improvement — an existing feature extended, adjusted or polished
Minor change to Swagger document to explain how to use "includeassetfields" as a part of the Asset endpoint parameters
2.156.1#679114
Improvement — an existing feature extended, adjusted or polished
Added better error logging to BeyondTrust webhooks
2.156.1#678982
Bug fix — something was broken and now works
Fixed an issue where adding a vote comment on a ticket could incorrectly increase the vote count
2.156.1#678750
Bug fix — something was broken and now works
Resolved an issue with the 'pre-pay hours' label on actions not showing
2.156.1#678675
Bug fix — something was broken and now works
Fixed an issue with sending emails via SMTP if email contains invalid base64
2.156.1#678566
Improvement — an existing feature extended, adjusted or polished
The URL parameter "item_id" can be used with the Invoice endpoint to return only invoices that contain the Item specified
2.156.1#678536
Bug fix — something was broken and now works
Fixed an issue with automatic sign-on for the end-user portal when it is embedded in Microsoft Teams
2.156.1#678517
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#678466
Needs configuration
Bug fix — something was broken and now works
Fixed issue where 'not set' datetime asset fields were showing as 01-01-1901 in asset list columns
2.156.1#678429
Bug fix — something was broken and now works
Resolved an issue with Discounts failing to function correctly when passing Invoices from Halo to Exact Online
2.156.1#678354
Bug fix — something was broken and now works
Fixed an issue with occasionally not being unable to update custom tables linked to entities
2.156.1#678344
Improvement — an existing feature extended, adjusted or polished
CRM Note Custom Fields will now render with HTML content
2.156.1#678324
Bug fix — something was broken and now works
Fixed a rare issue where $ variables with {} would sometimes prevent emails from processing
2.156.1#678304
Bug fix — something was broken and now works
Fixed an issue where the Stock Bin asset column filter wouldn't order
2.156.1#678293
Bug fix — something was broken and now works
Fix a potential caching issue with PdfTemplateDetails
Performance
2.156.1#678154
Improvement — an existing feature extended, adjusted or polished
The Ship From address used in the Avalara Integration will now use the Halo Organisation Address if there is not a Default Customer configured in the integration that has by imported.
2.156.1#678148
Bug fix — something was broken and now works
Fixed an issue with matching forwarded emails on the subject and from address
2.156.1#678106
Improvement — an existing feature extended, adjusted or polished
Custom tables can now be ordered by date fields
2.156.1#678103
Bug fix — something was broken and now works
Resolved an error when $ DELIVERYHOURS or $ DELIVERYDAYS is used on an email template for a Ticket that does not have an associated Service
2.156.1#678086
Bug fix — something was broken and now works
Fixed an issue with setting the GL Revenue and Purchase Codes when creating an Item in the Exact online integration
2.156.1#677304
Bug fix — something was broken and now works
Fixed an issue with editing organisation custom tables
2.156.1#677276
Bug fix — something was broken and now works
Resolved an error when using the API to update pricing on a Quote fails to update the converted price as well
2.156.1#677262
Bug fix — something was broken and now works
Fixed issue where Intune devices has had their status updated if they are matched on the Asset Matching Field rather than the Intune ID.
2.156.1#677197
Improvement — an existing feature extended, adjusted or polished
Added the ability to use rich text in auto-closure rejections
2.156.1#677139
Bug fix — something was broken and now works
Fixed an issue with Meraki alerts matching assets incorrectly
2.156.1#677037
Bug fix — something was broken and now works
Fixed a language pack issue
2.156.1#676994
Bug fix — something was broken and now works
Fixed a rare issue where discounts on invoice lines would not be calculated correctly
2.156.1#676959
Improvement — an existing feature extended, adjusted or polished
Added the Product field as an option for ticket column profiles
2.156.1#676950
Improvement — an existing feature extended, adjusted or polished
The configuration option to control billing of closed/non-closed tickets has been updated to make it clearer how it functions
2.156.1#676949
Improvement — an existing feature extended, adjusted or polished
Improved performance for loading asset types lists
Performance
2.156.1#676905
Improvement — an existing feature extended, adjusted or polished
Creating a To-Do list group via creating a child template from a template is now hidden
2.156.1#676876
Bug fix — something was broken and now works
Fixed an issue with asset alerts on tickets failing in some cases
2.156.1#676867
Bug fix — something was broken and now works
Fixed a rounding discrepancy between Cost Total and Tax Total when generating PDFs for POs
2.156.1#676828
Improvement — an existing feature extended, adjusted or polished
A configuration option has been added to Billing > Invoice Creation Settings > "Don't show zero rate Charge Type entries in the Ready For Invoice lists"
Needs configuration
2.156.1#676738
Bug fix — something was broken and now works
Fixed an issue importing assets from Halo Asset Discovery
2.156.1#676736
Bug fix — something was broken and now works
Fixed an issue where agents added as ad-hoc approvers would not receive an approval email
2.156.1#676680
Improvement — an existing feature extended, adjusted or polished
Purchase Number and Line Item notes are now populated from the PO number from an Invoice and the description for the Invoice Lines.
2.156.1#676390
Improvement — an existing feature extended, adjusted or polished
Minor change to position of the Agent Chat/Notification Sound setting
2.156.1#676382
Bug fix — something was broken and now works
Fixed an issue importing Assets
2.156.1#676376
Removed, retired or restricted going forward
Deprecated "New from Powershell" option for Microsoft Entra ID
2.156.1#676224
Bug fix — something was broken and now works
Fix an issue with a missing right click option on automation tab of ticket details.
2.156.1#676207
Improvement — an existing feature extended, adjusted or polished
The Access Control tab will now be hidden for Co-Managed Agents
2.156.1#675928
Bug fix — something was broken and now works
Fixed an issue where users would sometimes be missing from the @mention list
2.156.1#675797
Bug fix — something was broken and now works
Fixed being unable to migrate tickets from Autotask, ServiceNow and Freshdesk when the agent has an ongoing appointment
2.156.1#675777
Bug fix — something was broken and now works
Fixed an issue with data labels overlapping the chart legend on composite reports
2.156.1#675733
Bug fix — something was broken and now works
Fixed an issue with the Visibility Restrictions of Agent Custom Fields
2.156.1#675624
Bug fix — something was broken and now works
Fixed an issue with selecting the from address when forwarding
2.156.1#675571
Bug fix — something was broken and now works
Fix an issue where unmerging a ticket could alter the charge rate of merged actions
2.156.1#675526
Bug fix — something was broken and now works
Fixed an issue with mapping certain fields from Kandji to the asset tag
2.156.1#675523
New feature — a capability that did not exist before
Added "Days Before Next Call Date" option to Client criteria for Automated Tickets
2.156.1#675514
Bug fix — something was broken and now works
Fixed an issue with field mappings on email rules
2.156.1#675396
Improvement — an existing feature extended, adjusted or polished
Services that go to 'New Service Request' after a ticket has been logged will now reload the page to clear out existing field values.
2.156.1#675390
Improvement — an existing feature extended, adjusted or polished
Quote changes to Approval State/Status/Ticket/PO Number/Date/Expiry Date will now be audited
2.156.1#675367
Improvement — an existing feature extended, adjusted or polished
Ability to edit and generate PDFs for consignment notes is now based on the Sales Order permission
Needs configuration
2.156.1#675307
Improvement — an existing feature extended, adjusted or polished
Teams can now be assigned using the team ID property "team_id" as well as using the team name "team"
2.156.1#674899
Bug fix — something was broken and now works
Fixed an issue where defaults for custom fields on CRM notes wouldn't populate
2.156.1#674808
Improvement — an existing feature extended, adjusted or polished
Improved the detection of the "AI 'Thank you' " functionality
2.156.1#674764
Bug fix — something was broken and now works
Fix intermittent issues with external authentication for on-prem users that use a separate portal URL.
2.156.1#674748
Bug fix — something was broken and now works
Fixed an issue with tickets linked to deleted customers
2.156.1#674620
Bug fix — something was broken and now works
Fixed an issue where you could save a ticket view list with no name despite it being mandatory
2.156.1#674505
Improvement — an existing feature extended, adjusted or polishedPerformance2.156.1#674400
Performance
Bug fix — something was broken and now works
Resolved an error encountered by the Halo Integrator and DB Integrator when using the Addigy integration.
2.156.1#674396
Bug fix — something was broken and now works
Fixed the default column profile for supplier contracts not being set correctly for some agents
2.156.1#674223
Bug fix — something was broken and now works
Fixed an issue where the ITIL ticket type would not display correctly when using the 'raise a problem' button
2.156.1#674200
Bug fix — something was broken and now works
Fix an issue where the setup two factor screen could be cancelled out of in the portal.
Security
2.156.1#674056
Bug fix — something was broken and now works
Fixed an issue where starting an approval process with email type "Approvers in a CAB" could cause an error
2.156.1#674027
Improvement — an existing feature extended, adjusted or polished
You can now import site timezones on import spreadsheets using "SiteTimezone" as the column name
2.156.1#674002
Improvement — an existing feature extended, adjusted or polished
Added a field hint for the legacy "Asset Update via CSV" email rule type
2.156.1#673982
Bug fix — something was broken and now works
Fixed an issue where some fields would not be considered when checking approval criteria
2.156.1#673889
Bug fix — something was broken and now works
Fixed an issue with email templates erroring when being cloned
2.156.1#673739
Bug fix — something was broken and now works
Fixed an issue with searching services that have restrictions in certain cases
2.156.1#673646
Bug fix — something was broken and now works
Fixed an issue where Tax on Product Bundles would incorrectly appear as 0
2.156.1#673477
Improvement — an existing feature extended, adjusted or polished2.156.1#672313
Bug fix — something was broken and now works
Fixed an issue with styling on the setup screen in some cases
2.156.1#672098
Bug fix — something was broken and now works
Resolved an issue with items set to use group level tax not applying on quotes and invoices in some cases
2.156.1#672090
Improvement — an existing feature extended, adjusted or polished
Added the column "parent asset tag(s)" for devices to the query builder
2.156.1#671654
Improvement — an existing feature extended, adjusted or polished
Increased the size of view/edit/delete buttons on tables
2.156.1#670868
Improvement — an existing feature extended, adjusted or polished2.156.1#670572
Bug fix — something was broken and now works
Resolved the subscription billing term not syncing from the StreamOne Ion integration
2.156.1#670470
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#670420
Needs configuration
Bug fix — something was broken and now works2.156.1#669896
Improvement — an existing feature extended, adjusted or polished
Updated audit logging for Users
2.156.1#669734
Bug fix — something was broken and now works
Fixed an occasional issue loading the previous chat when opening live chat.
2.156.1#669640
New feature — a capability that did not exist before2.156.1#669058
Bug fix — something was broken and now works
Fixed issue with ticket timer resets incorrectly saving time to actions
2.156.1#668896
Bug fix — something was broken and now works
Fixed an issue where you could drag and drop appointments with external organizers in the calendar.
2.156.1#668818
Improvement — an existing feature extended, adjusted or polished
Nodes in the category dropdown will now auto-expand if they have only one child node
2.156.1#668767
Improvement — an existing feature extended, adjusted or polished
Removed the service details section if there is only one option when selecting a service on the new ticket screen
2.156.1#667862
Improvement — an existing feature extended, adjusted or polished
Add the process type field to the Jamf integration field mappings
2.156.1#667709
Bug fix — something was broken and now works
Fixed an issue where the ticket column 'Child Status' would not display
2.156.1#667450
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#666695
Needs configuration
New feature — a capability that did not exist before2.156.1#666603
Improvement — an existing feature extended, adjusted or polished
Added the option to hide the 'criticality' field for asset types
Needs configuration
2.156.1#666567
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#665920
Needs configuration
Improvement — an existing feature extended, adjusted or polished2.156.1#664695
Improvement — an existing feature extended, adjusted or polished
Added option in Cisco Meraki to split Organisation and Asset imports
2.156.1#664619
Bug fix — something was broken and now works
Fixed an issue with approval process config changes due to no GUID on the approval process
2.156.1#663945
Bug fix — something was broken and now works
Fixed an issue with asset variables on invoices
2.156.1#663566
New feature — a capability that did not exist before2.156.1#661476
New feature — a capability that did not exist before2.156.1#661439
Bug fix — something was broken and now works
Fixed an issue with applying visibility conditions on fields lists
2.156.1#661183
Bug fix — something was broken and now works
The $-username variable on Invoice PDFs will now refer to the user on the linked ticket
2.156.1#660884
Improvement — an existing feature extended, adjusted or polished
Added a Chat Profile setting to allow the text colour of Chat Bot text to be changed
Needs configuration
2.156.1#658049
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#657870
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added a global setting for if inactive assets should show by default on the site details screen
Needs configuration
2.156.1#657273
Improvement — an existing feature extended, adjusted or polished
Fields added to the API to report on first response date and time, first_responsedate and first_responsetime, must use the parameter “includefirstresponse=true”
2.156.1#656001
Improvement — an existing feature extended, adjusted or polished
$ variables beginning "PARENT_" can now be used in Invoices
2.156.1#654283
Improvement — an existing feature extended, adjusted or polished
Added auditing to the Surcharge field on customers
2.156.1#650040
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#645391
Needs configuration
New feature — a capability that did not exist before
Added the chat step action type 'Start a New Chat Flow'
2.156.1#640611
Internal or maintenance work with no directly usable change
Added additional logging to the Xero integration
2.156.1#633628
New feature — a capability that did not exist before
Added item imports to Fortnox and fixed an issue with inactive customers importing
2.156.1#629387
Improvement — an existing feature extended, adjusted or polished
Added new Purchase Order settings enable the currency of POs generated from Sales Order to default to the Supplier's currency
Needs configuration
2.156.1#629298
Improvement — an existing feature extended, adjusted or polished2.156.1#627145
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#625307
Needs configuration
Improvement — an existing feature extended, adjusted or polished
Added a setting 'Don't update the Asset type for existing or matched Assets' to the Addigy integration
Needs configuration
2.156.1#623015
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.1#617781
Needs configuration
Improvement — an existing feature extended, adjusted or polished
A setting has been added to Change Management configuration so that Collision Detection can check only the same Customer's Changes
Needs configuration
2.156.1#607448
New feature — a capability that did not exist before2.156.1#607252
Bug fix — something was broken and now works
Resolved an issue with emails from Agents/Technicians showing in the Feed view as "Unknown"
2.156.1#595910
Improvement — an existing feature extended, adjusted or polished
Added an 'Auto Renew' default to Item settings for recurring items
2.156.1#592737
New feature — a capability that did not exist before
Added a new 'a fixed Email Address' approval selection to purchase order settings
Needs configuration
2.156.1#561535
Bug fix — something was broken and now works
Fix issue with emoticon formatting in outgoing emails via Azure
2.156.1#554985
Improvement — an existing feature extended, adjusted or polished
Additional Agents can now edit Tickets without the "Can Edit Tickets Which Are Not Assigned To Them" Permission
Needs configuration
2.156.1#553863
New feature — a capability that did not exist before2.156.1#522734
Improvement — an existing feature extended, adjusted or polished
Added User Role entity option to Dashboards User access table
2.156.1#517117
Improvement — an existing feature extended, adjusted or polished
Added an option to prevent editing of posted invoices after a chosen amount of days has passed (Configuration>Billing>General Settings)
Needs configuration
2.156.1#510873
Improvement — an existing feature extended, adjusted or polished
Added variables $-PROJECTCOMPLETIONPERCENTAGE, $-PROJECTEARLIESTSTART and $-PROJECTLATESTEND for projects
2.156.1#481696
Improvement — an existing feature extended, adjusted or polishedPerformance2.156.1#422089
Performance
Bug fix — something was broken and now works
Can no longer click off the pop up on a Ticket when there is a Reassign clash or Deleting a ticket
2.156.1#401832
Improvement — an existing feature extended, adjusted or polished
Added the Areas module to the Sales configuration menu
2.156.1#381771
Improvement — an existing feature extended, adjusted or polished
Reserved Assets/Devices will now show on a tab as part of the Sales Order form
2.156.1#318807
Bug fix — something was broken and now works
Resolved an issue with a duplicated setting on the Ticket Type configuration form
2.156.2#689793
Bug fix — something was broken and now works
Resolved an issue with setting Cost from the Subscription/License Cost using the Price instead of Cost
2.156.2#689778
Bug fix — something was broken and now works
Resolved an issue with sales order lines loading incorrectly in Ready For Purchasing for QA environments
2.156.2#687988
Bug fix — something was broken and now works
Fixed an issue with certain flow conditional checks impacting Runbook configuration
2.156.2#687583
Bug fix — something was broken and now works
Fixed an issue with "Show inactive Assets on the Site details screen by default"
2.156.2#687347
Bug fix — something was broken and now works
Fixed an issue with saving a ticket as a new template not setting the priority
2.156.2#687340
Bug fix — something was broken and now works
Fixed issues with the feed only showing ticket mentions
2.156.2#687337
Bug fix — something was broken and now works
Fixed an issue with selecting a service on the new ticket screen
2.156.2#687320
Bug fix — something was broken and now works
Resolved a React error thrown on Ticket Lists in v2.156.1
2.156.2#686906
Bug fix — something was broken and now works
Resolved an issue with ticket lists when using next activity date column
2.156.2#686242
Bug fix — something was broken and now works
Resolved an error when opening the Ready For Invoice area on the Labour or Projects filters in v2.156.1
2.156.2#686113
Improvement — an existing feature extended, adjusted or polishedNeeds configuration2.156.2#682265
Needs configuration
Bug fix — something was broken and now works
Fixed an issue with the Ready for Invoicing screen
2.156.3#691595
Bug fix — something was broken and now works
Fixed issues with my mentions
2.156.3#691424
Bug fix — something was broken and now works
Fixed an issue with loading the My Approvals page when quote approvals are enabled
2.156.3#690536
Bug fix — something was broken and now works
Fixed an issue with fortnox syncs
2.156.3#690504
Bug fix — something was broken and now works
Fixed an issue where adding a vote on a ticket could sometimes add twice
2.156.3#690381
Bug fix — something was broken and now works
Fixed an issue with acknowledgement emails
2.156.3#652809
Bug fix — something was broken and now works
Fixed an issue where the automatic resetting of Log Level would be a day delayed in some situations
2.156.4#691391
Bug fix — something was broken and now works
Fixed an issue where Visibility Restrictions on Agent Custom Fields would not be correctly checked in some situations
2.156.5#692432
Improvement — an existing feature extended, adjusted or polished
Improved the performance of logging tickets when the customer has a large number of sites
Performance
2.156.5#692403
Bug fix — something was broken and now works
Fixed an issue where attachments wouldn't be included in some approval emails if the ticket was created via the self-service portal
2.156.5#692291
Bug fix — something was broken and now works
Fixed an issue with the chat step action type 'Start a New Chat Flow'
2.156.5#692192
Bug fix — something was broken and now works
Fixed an issue with CSP User imports failing
2.156.5#688606
Bug fix — something was broken and now works
Fixed an issue upgrading to 2.156
2.156.6#692959
Bug fix — something was broken and now works
Resolved an issue with Avalara Transactions that contain negative lines failing to set tax as a negative value
2.156.6#691684
Improvement — an existing feature extended, adjusted or polished2.156.7#694766
Bug fix — something was broken and now works
Fixed a rare issue where some records could fail to be added when updating a ticket if OLAs are in use
2.156.7#693931
Bug fix — something was broken and now works
Fixed a rare scenario which can cause record corruption when processing incoming emails when using email rules to set the value for SQL lookup custom fields
2.156.8#694876
Bug fix — something was broken and now works
Fixed an issue where invalid follower records could be added
2.156.8#691612