2.152
2.152.1#654264
2.152.1#598905
2.152.1#532358
2.152.1#464878
Fixed an issue truncating emails in very rare circumstances
2.152.1#658719
2.152.1#658547
Improved the search when searching for Jira Software Issues to link to a Ticket
2.152.1#658510
Fixed an issue preventing roles form being added to agents
2.152.1#658494
Fixed an issue with mandatory validation saving new rules
2.152.1#658474
2.152.1#658428
Fixed minor UI issues with Asset Management general settings
2.152.1#658423
Fixed issue with double clicking assets on the asset dependency chart when viewing a ticket
2.152.1#658314
Fixed an issue with asset field cell colouring
2.152.1#658032
Fixed a language issue for item groups
2.152.1#658027
Resolved and issue with $ AREA and $ USERNAME populating with the incorrect names when used on Opportunities
2.152.1#657993
Fixed an issue where Pro-Rata lines weren't added when generating Invoices
2.152.1#657829
Fixed an issue with IT Glue Client matching
2.152.1#657741
Inactive users will now be hidden from department user lists
2.152.1#657535
Resolved an issue with adding Events to a webhook using the API
2.152.1#657335
Resolved an issue where budgets notifications were not triggering when budgets field was not present on ticket type
2.152.1#657274
Labour Period has been added to Contract Templates
2.152.1#657204
Fixed an issue with dependency diagrams not loading
2.152.1#657075
Fixed an error that could occur when opening quotes with the setting 'Display the Opportunity workflow on the Quotation'
2.152.1#657055
Fixed an issue with modal popups for customer relationships
2.152.1#657038
Fixed an issue with user imports via excel
2.152.1#657010
Fixed issues with ServiceNow mappings being cleared
2.152.1#657001
Fixed an issue where the All Search would return different Customers to the Customer Search with the same query
2.152.1#656947
Fixed an issue where attachments would not be included in approval request notification emails when they should in some scenarios
2.152.1#656742
Fixed an issue showing the "Released" label in Software Release dropdowns
2.152.1#656443
Fixed an issue where agents could be mentioned twice if adding an action that also gets added to another ticket
2.152.1#656395
2.152.1#656376
Language pack improvements
2.152.1#656374
2.152.1#656369
When selecting invoices to pay from the invoice list the Date selection pop out will also show the total amount selected
2.152.1#656268
2.152.1#656236
Fixed an issue adding certain indexes in the upgrader
2.152.1#655870
Fixed a minor issue with the Solarwinds Orion Integration
2.152.1#655296
Fixed an issue with large rich text field sizes on v2.150
2.152.1#655295
2.152.1#655276
Moved some module icons in the HaloCRM configuration console
2.152.1#655145
Fixed a formatting issue which could occur when Knowledgebase Articles are imported via SQL
2.152.1#655135
Resolved an issue with Follow Up Date overriding Next Activity Date
2.152.1#655083
A configuration has been added to Quotation configuration to set the default state of optional check items checkboxes
2.152.1#655040
Fixed an issue when group assets on asset fields
2.152.1#655029
Fixed an issue where invoice Address would not sync to QuickBooks Online
2.152.1#655024
Allowed Automation service to override permissions when making a POST to the Actions endpoint
2.152.1#654728
Fixed an issue with composite Tax not working as intended in all cases
2.152.1#654623
Resolved an issue with the Next Creation Period failing to populate when using a negative value in the "Number of days ahead.." field
2.152.1#654545
2.152.1#654416
Fixed an issue where the 'Private Note' field on Actions wouldn't process Custom field variables
2.152.1#654158
Increased size of "order list" dropdowns for accessibility
2.152.1#653987
Fixed an issue with Halo Asset Discovery not matching imports to existing assets
2.152.1#653875
Resolved an issue with posting invoices to SnelStart consisting of values with more than two decimal places
2.152.1#653740
Fix invoice tax rounding issue when using total rounding rather than line rounding
2.152.1#653622
Fixed an issue where the 'Asset Serialization' field wouldn't attempt to validate
2.152.1#653601
Fixed an issue with a blank pop-up showing when using AI reports
2.152.1#653511
Fixed various issues with the Knowledgebase Search Screen FAQ List filter on the Agent application
2.152.1#653488
Fixed and issue with Consignment Template .pdfs not auto-populating some Fields on creation
2.152.1#653361
Added hints for fields relating to approval processes timing out
2.152.1#653200
Fixed an issue where deleting to-do list items would not be saved
2.152.1#653177
Fixed an issue with default survey field not following ticket type configuration setting
2.152.1#653062
Language pack improvement
2.152.1#652948
Added support for all NinjaOne webhook activity types
2.152.1#652902
Modified the name of the supplier column in the product list view for clarity
2.152.1#652842
Fixed email rule field mappings not working for existing ticket update emails
2.152.1#652791
Fixed an issue where creation rules for optional service items could be automatically removed
2.152.1#652642
Fixed email template duplication issue when rolling back email template deletions
2.152.1#652618
Items created from the Datto Commerce integration will now follow Item Group defaults if they are set
2.152.1#652588
Fixed an issue with round robin when using the email preview screen on actions
2.152.1#652360
A configuration option has been added to Billing Profiles to allow the import of all lines to be set to One Time Charges
2.152.1#651372
Fixed an issue where you could create canned texts when permissions weren't set to allow the creation of canned texts
2.152.1#650417
Added a setting to Custom Fields to show/hide the field in the Agent Search Screen filter options
2.152.1#650333
Added Microsoft Team's Integration setting that allows Opportunity contacts to be called directly from Microsoft Teams
2.152.1#650327
Fixed an issue where dollar variables for SQL lookup fields on Actions wouldn't populate
2.152.1#650130
Fixed an issue where mandatory fields on optional service items were not checked when logging tickets on the portal
2.152.1#648636
Fixed an issue with $-TAXBREAKDOWN on Orders not worknig as intended
2.152.1#647635
Added a new Ticket Type level setting to restrict the kinds of Child Tickets that can be created from a specified Ticket Type
2.152.1#646206
Added a note to invoice change history to distinguish when recurring invoice lines are automatically increased rather than increased/decreased manually by the agent generating the invoice.
2.152.1#645258
Is Supplier and Is Manufacturer have been added to the Supplier details form
2.152.1#644423
Allowed filtering on the timestamp column for configuration change tracking
2.152.1#642581
Fixed an issue populating some $-parent variables in email templates
2.152.1#641495
Fixed an issue where quotation signatures would not display on PDFs
2.152.1#641111
2.152.1#640591
Fixes to client, prepay and fixed contract billing period start/end date calculation
2.152.1#639874
Customer Relationships have been added to Ticket Rules and Ticket Areas configuration
2.152.1#638615
Fixed an issue with users' email addresses and phone numbers not syncing to IT Glue
2.152.1#638494
Fixed an issue where an invalid team error was thrown when logging tickets
2.152.1#637289
Fixed various issues with the 'user' rule outcome
2.152.1#634564
Fixed issues with the 'log-to-supplier' functionality for ServiceNow Integration
2.152.1#634058
2.152.1#632346
Added a setting to exclude emails received before the creation of a mailbox record from being imported
2.152.1#631818
2.152.1#630714
Added Chat Profile settings to allow for the adjustment of the Chatbot height and the width breakpoint that causes the chat window to enter full screen mode.
2.152.1#630103
Fix an issue with encoding when using Google for outgoing.
2.152.1#629639
Updated the field ordering when using the asset query builder
2.152.1#627695
Fixed an issue where selecting additional Agents on the Scheduler view would create additional Appointments when using Exchange Calendars
2.152.1#623648
2.152.1#620256
Added the ability to put custom HTML on the Home page of the End-User Portal
2.152.1#617961
2.152.1#615362
Added an 'Update Table Values' button to invoicing
2.152.1#615360
Fixed an issue with blank subjects for default email-to-SMS behaviour.
2.152.1#606479
Fixed an issue where dollar variables for tables on Actions wouldn't populate correctly
2.152.1#603175
2.152.1#590863
Leading and trailing white-space will now be removed from usernames
2.152.1#585227
Order pro rata table by date descending
2.152.1#581754
Fixed an issue where a CAB would show as an asset's business owner instead of the configured user
2.152.1#571700
Added sequencing to Ticket Link Types
2.152.1#566908
2.152.1#526878
Fixed an issue where ConnectWise Automate updates would be processed as User Updates
2.152.1#512016
2.152.1#512014
When the Xero integration is enabled the Quantity for pro rata removals will be positive and the price will be negative to work around Xero API rules
2.152.1#510987
2.152.1#509723
Option added to Datto RMM to allow user matching based on the last logged in user
2.152.1#254814
Fixed an issue with users not being able to log in to the portal.
2.152.2#660486
Fixed an issue where Slack connections may be saved even when validation fails
2.152.2#660443
Fixed a language pack issue
2.152.2#660049
The correct Azure authority for a mailbox will now be set during the upgrade
2.152.2#659841
Fixed an issue with using a workflow edit action that also responds to the ticket
2.152.2#657307
Fixed an issue with editing line prices on invoices when using 'Update Table Values'
2.152.3#661196
Minor improvement to GitHub integration pull request matching
2.152.3#661182
Fixed issues with validating ServiceNow credentials on a supplier
2.152.3#660757
Fixed an issue where field visibility restrictions wouldn't be ignored when linking to User Actions via $-LINKTOUSERACTION
2.152.3#660666
Fixed an issue with AI ticket matching using the built in method with Halo v1 vector store
2.152.3#660606
Fixed an issue with "Quote discount total to require approval" resetting when changing any global settings
2.152.3#660591
Fixed an issue with the available fields not updating after applying an asset template
2.152.3#660533
Fixed an issue with approval process rules based on custom fields when starting an approval process when changing ticket type
2.152.3#660452
Fixed multiple issues with attachments on approval required notifications
2.152.3#660447
Fixed undeliverable email identification, preventing email loops.
2.152.3#660034
2.152.3#659897
Fixed a minor visual issue on the mailbox configuration screen
2.152.3#659836
Using $-SYMPTOM2 and $-PARENT_SYMPTOM2 can no longer trigger unintended mentions
2.152.3#659653
Fixed an issue with mapping the department field in Google workspace in some scenarios
2.152.3#659243
Fixed an issue with manual MYOB mappings not working as intended
2.152.3#659192
Fixed an issue where applying a Billing Template to a client would select the wrong contract
2.152.3#656971
Fixed an issue with optional service creation rules
2.152.3#656954
When using an edit action on the workflow progress, you can override the moved date using the "Date Done" field
2.152.3#656239
Increased the target size for the Delete, Edit, and View buttons on tables
2.152.3#653988
Fixed an issue with Emails Rules of type "Service Status" not creating a fallback Ticket if a Service could not be found
2.152.3#653711
Fixed an issue with email body criteria on email rules not always being matched
2.152.3#653010
Fixed an issue modifying the Halo integrator permissions when adding a new SQL import
2.152.3#652131
Fixed an issue with an empty chat greeting still showing in some cases
2.152.3#642918
Fixed an issue saving attachments added from the new ticket screen on the portal
2.152.4#661853
Fixed possible performance issue when logging new tickets whilst using runbooks
2.152.4#660823
Fixed an issue with fields not updating in some circumstances when starting a multi-stage approval process that has a step approved automatically
2.152.4#660450
Fixed an issue with editing and completing appointments
2.152.5#662140
Fixed an issue with pro-rata failing to add to new invoices in rare cases.
2.152.6#661190
Fixed issue with the ServiceNow integration mappings when using 'Log to supplier'
2.152.7#663827
Fixed an issue preventing user chat from working
2.152.7#663822
Fixed issue preventing user chat from loading
2.152.8#664113
Minor change to set clearance when sending release emails
2.152.11#664803
Fixed an issue with editing the email templates
2.152.11#664135
Fixed display issue on cookie consent pop-up with large amounts of text
2.152.11#663954
Fixed a rare issue where Actions posted to Tickets without a Team wouldn't submit
2.152.11#663928
2.152.11#663893
Fixed issues with appointments updating budget completed hours incorrectly
2.152.11#663739
Minor improvement to AI insights prompt
2.152.11#663489
Fixed issues with editing web announcement, feedback messages, and a couple of other rich text settings
2.152.11#663274
Fixed issues loading contract periods
2.152.11#663164
Fixed an issue where User Email matching would fail to match in rare situations involving Organisation-level restrictions
2.152.11#663144
The task scheduler will now ignore recurring invoices which are awaiting review
2.152.11#663027
Fixed an issue with the portal tab names in specific cases
2.152.11#662942
Resolved invoice due date override on clients not being visible when QuickBooks Online payment terms disabled globally
2.152.11#662260
Fixed duplicate customer link issue in Salesforce account sync
2.152.11#662253
Credit notes will no longer copy the 'date created' from the invoice it was raised from
2.152.11#662159
Fixed an issue with XLS imports in the Halo Integrator
2.152.11#662125
Fixed an issue where recurring exchange appointments would not be the correct appointment type
2.152.11#662120
Resolved an issue with US Tax rate import for customers when integrating with Quickbooks Desktop
2.152.11#662048
Action Date Created has been added to the Edit Action screen
2.152.11#662047
Assets' business and technical owners will be included when exporting an asset list to csv if they are included in the column profile
2.152.11#661975
Fixed an issue with some lists failing to finish loading the first time they are rendered
2.152.11#661967
Fixed an error in a hint for custom field configuration
2.152.11#661949
Improved the error logging of the ServiceNow integration
2.152.11#661917
Fixed issues with new ticket $ variables
2.152.11#661913
Added the option to use the contributors field on actions
2.152.11#661886
Fixed an issue adding assets via ticket dashboard in some configurations
2.152.11#661879
Changes to Phone Numbers for Users will now be included on the User History records
2.152.11#661878
Fixed various issues with using actions on ticket dashboards
2.152.11#661876
Fixed an issue with the editing of some fields on Ticket Dashboards
2.152.11#661874
Fixed Azure AD Manager custom field mappings not importing correctly via the Halo Integrator
2.152.11#661870
Fixed an issue with Rhipe imports erroring in some cases
2.152.11#661747
Fixed an issue with the side menu bar when using certain languages
2.152.11#661570
Fixed an issue where importing disabled Assets from Passportal wouldn't deactivate them in Halo
2.152.11#661560
2.152.11#661490
2.152.11#661462
Fixed a possible loop in runbooks
2.152.11#661388
Automations not linked to tickets are now deleted when they are 30+ days old
2.152.11#661333
Migrations will no longer show in source dropdowns
2.152.11#661281
Fixed issue when saving ServiceNow credentials to suppliers and customers
2.152.11#661262
Fixed an issue where incorrect SQL select field configuration could cause errors when updating tickets
2.152.11#661234
Resolved an issue with User Change History records being added for First/Last name when no change is made and the First/Last name is not present in the database
2.152.11#661208
Fix an issue with Site24x7 webhooks matching existing tickets
2.152.11#661204
Minor change to stop deleted appointments from returning
2.152.11#661202
Fixed an issue where the ticket list colour would not revert once a rule which changes the list colour is unmatched
2.152.11#661184
Fixed an issue with the start date field
2.152.11#661181
Fixed an issue with quote group variables and columns regarding price not working in all cases
2.152.11#660997
Fixed an issue where SMTP Outgoing Emails would error when the subject contained multiple lines
2.152.11#660890
Resolved an issue with $ INVOICEDISCOUNTTOTAL being incorrect when no discount is added
2.152.11#660783
Fixed an issue with an incorrect message displaying when searching certain integrations
2.152.11#660781
Optimised the posting of actions in some rare cases being very slow
2.152.11#660753
Various performance optimizations when querying Tickets and Actions
2.152.11#660732
Fixed an issue with applying To-Do List groups to tickets via actions
2.152.11#660619
Changes made to Auvik, Atera, Meraki and Orion alerting so that unassigned tickets can always be closed by webhook updates
2.152.11#660576
RESPONSENOTNEEDED error no longer shows when taking an action to set a response on a Ticket that already has a response
2.152.11#660536
Fixed an issue that could cause users' to sync to IT Glue without an email address and phone number
2.152.11#660363
Minor improvement to storing a user's third-party groups
2.152.11#660055
Fixed various issues where editing appointments would not update the budgets against the linked ticket
2.152.11#659934
Fixed an issue with using Summary as a trigger field on a database lookup in the Self Service Portal
2.152.11#659910
Fixed a language pack issue for certain integrations
2.152.11#659902
Fix custom email template config rollback error
2.152.11#659884
Fixed an issue with the integrator timing out when deactivating devices from Intune
2.152.11#659868
Resolved an issue with Hubspot failing to update Users in Halo because the Hubspot FIrst/Last names are blank
2.152.11#659845
Fixed an issue with being able to see the queue of agents in a team despite permissions meant to prevent this
2.152.11#659796
Fixed an issue where filtering a list of users by phone number would not return the correct users
2.152.11#659793
Fixed an issue using the incoming/outgoing services using Azure government tenants
2.152.11#659770
Fixed an issue where related tickets created via quick action would not copy the client and site of the original ticket
2.152.11#659745
Fixed an issue with the service detail level option 'New Ticket screen hint'
2.152.11#659739
Resolved an issue with new search functionality failing to add Customers filter to the "All" search function
2.152.11#659708
Fixed an issue removing the agent-user link when deleting an agent
2.152.11#659659
Fixed an issue with ordering results in the Ready for Invoicing area when using "Show Each Action" in some situations
2.152.11#659535
Minor change to Ticket Child Template configuration to show User's Site in the selection field
2.152.11#659184
Fixed an issue with the Ticket columns "Parent Status" and "Parent Agent" not displaying
2.152.11#659156
Fixed an issue with the feed not showing all activity
2.152.11#658792
Fixed an issue where feedback could not be submitted on the portal
2.152.11#658752
Fixed an issue where deleting a consignment form would not correctly adjust consigned values on a Sales Order in some situations
2.152.11#658745
The field hint for report publish profiles will now use the correct application name
2.152.11#658702
The OLA field will now only show on OLA rules and not general ticket rules
2.152.11#658608
Performance improvements when processing user role mappings for the Microsoft Entra ID, Google Workspace, and Okta integrations
2.152.11#658590
Fixed various issues with using calculated custom fields
2.152.11#658484
Minor improvements and fixes to the N-Central integration
2.152.11#658394
Fixed asset dependency error when creating a new ticket via an action
2.152.11#658308
Fixed an issue where Appointments wouldn't import as private when the option to import all new Appointments as private was enabled
2.152.11#658125
Fixed issue on Self Service Portal with custom icons not being selectable on Custom Path and Customer URL buttons
2.152.11#657842
Fixed an issue where supplier updates would be marked as private despite being configured to be public
2.152.11#657768
Fixed issues with custom table imports from CSV/XLSX
2.152.11#657266
Fixed error when loading an Asset diagram with circular dependencies
2.152.11#657259
Fixed an issue where generating new asset tags could use an incorrect prefix
2.152.11#657206
Fixed an issue where dynamic list custom fields could sometimes display old values
2.152.11#657089
Fixed various issues with downloading runbooks from the online repository
2.152.11#656469
Error notifications for Quickbooks and Xero webhooks will now be sent to Agents who have enabled Halo Integrator error emails
2.152.11#656468
Fixed an issue with custom variables being used in custom table field dynamic lookups
2.152.11#656363
Fixed an issue with setting the default Ticket Type for the self-service portal
2.152.11#656221
Resolved an issue where the mandatory setting for survey custom fields would not apply correctly on the portal if they were in a field group on the ticket type
2.152.11#655099
Fixed an issue in certain cases with downloading attachments from child ticket where visible from the parent
2.152.11#655049
Fixed an issue with the ServiceNow integration not returning the correct number of results in some dropdowns
2.152.11#654984
Fixed an issue with child ticket lists not loading when accessed through a customer
2.152.11#654951
Fixed an issue with HTML formatting with default private notes on actions
2.152.11#653558
Fixed an issue with quote bundle line ordering not working as intended on first addition
2.152.11#653540
Fixed issue with change calendar displaying appointment type incorrectly
2.152.11#653528
Fixed an issue with Jira ticket link type field not updating
2.152.11#652959
Fixed an issue sending to Azure DevOps when a product isn't set on a ticket
2.152.11#652687
Fixed an issue with prepay contracts minimum deduction not working when using amounts instead of hours
2.152.11#652575
Fixed an issue with scheduled imports for custom tables when importing only one row
2.152.11#652555
Fixed an issue where Azure DevOps comments would not be added to the linked ticket
2.152.11#652078
Minor improvements to error handling of various aspects of the Microsoft CSP integration
2.152.11#652016
Fixed issues with using dynamic field visibility in ticket custom tables
2.152.11#651471
Fixed an issue where the 'Test Configuration' check on the Jira Software integration would give incorrect results
2.152.11#650081
Fixed an issue with the Billing Plan Combination field "Start time of time entry" not using the start time of an Action
2.152.11#648349
Resolved an issue with Quickbooks Online webhooks sometimes failing to properly update payment information when more than 5 payments are logged concurrently in Quickbooks
2.152.11#647680
Purchase Orders with negative cost for stock items will be set to zero cost for stock purposes
2.152.11#647610
Fixed an issue where hiding the preview screen when logging an incident only service would work incorrectly
2.152.11#646629
Fixed an issue with sales orders not updating to the correct status when invoiced from 'Ready for Invoicing'
2.152.11#646387
Fixed an issue with notes not populating for Quotation lines when printing via the self-service portal for hosted customers
2.152.11#645536
2.152.11#645226
Fixed an issue where importing HubSpot Companies would not import Country/Region
2.152.11#645208
Added email aliases for Google Calendars to allow the matching of appointments better
2.152.11#643830
Fixed a display issue with the variable $ relatedservices
2.152.11#643284
Fixed an issue with the project time percentage field on the portal
2.152.11#642604
Fixed an issue with Survey options not being present on the portal
2.152.11#641777
Fixed sending of acknowledgements for email raised tickets.
2.152.11#638159
The description of a knowledge base article will now be used when using the 'Send with next action' button if the resolution field is empty
2.152.11#637959
Fixed an issue with date-times on report PDFs not converting to specified timezone correctly.
2.152.11#635708
Fixed an issue with custom date field validation on actions when using field groups
2.152.11#635695
Fixed an issue with filtering on the Parent Summary field
2.152.11#631629
The global setting and agent preference for the chart to show on the home screen will be reset if the report's chart is disabled
2.152.11#629189
Fixed an issue with Invoice totals rounding inconsistently between the UI and API in some cases
2.152.11#628543
The checkbox for searching by article ID will be hidden if using full-text searching for knowledge base articles
2.152.11#625197
Fixed issues with setting SQL custom fields using email rules
2.152.11#622581
Bulk adjusting Start Date and Target Date now have the same functionality
2.152.11#618740
Fixed an issue where approval processes could be saved without a name
2.152.11#615308
Fixed an issue where Unassigned could be missing from team tree view for Team Leaders
2.152.11#607783
Default report links for tickets and assets will consider the global setting "Always show menu when opening a new tab"
2.152.11#581923
Fix an issue with uploading images in the rich text editor
2.152.11#557908
2.152.11#543195
Fixed an issue with not being able to sort and filter on the purchase date column
2.152.11#470046
Fix an issue where tickets created via action could default to the Unknown site
2.153.12.152.12#666306
Resolved an error with importing new Customer records using Integrations that contain Customer mappings
2.153.12.152.12#665898
Fixed an error when adding products to a product bundle
2.153.12.152.12#665825
Fixed an error when creating a new Jira Software integration setup
2.153.12.152.12#665726
2.153.12.152.12#665501
Fixed an issue loading data from N-Able Passportal
2.153.12.152.13#667394
Resolved an issue with Tax Rule calculation incorrectly applying the line quantity to the total tax amount
2.153.12.152.13#667037
Fixed an issue that could occur when creating new items in the API
2.153.12.152.13#666312
Resolved an issue with pro-rata unit price incorrectly being pushed to Invoice lines in Xero
2.153.12.152.14#667645
Resolved an issue where the Invoice name would fail to update when the Customer on the Invoice was changed
2.153.12.152.21#667733
Added missing API URLs to the Qualys integration
2.153.12.152.21#667678
Fixed an issue with not being able to restrict editing of the priority field
2.153.12.152.21#667634
Fixed a minor UI issue on the end-user portal when viewing a Knowledgebase Article
2.153.12.152.21#666709
Fixed a visual issue with the AI logs modal screen
2.153.12.152.21#666634
Fixed an issue with adding dynamic field visibility based on SQL custom fields
2.153.12.152.21#666602
Language pack improvement
2.153.12.152.21#666589
Fixed an issue where contact details would not display on quotations with no user set
2.153.12.152.21#666380
Prevented appointments and tasks in the calendar from being dragged and dropped when the appointment is an all-day appointment or on the 'month' view
2.153.12.152.21#666112
Resolved an issue with Linked Licences showing as blank on the Recurring Invoice screen for line items
2.153.12.152.21#665946
Fixed issues with opening PDF attachments
2.153.12.152.21#665930
Resolved an issue where dynamic list (SQL) custom fields would not have their values grouped correctly in tree drop downs
2.153.12.152.21#665857
Fixed an issue with 'Calculate quantity from User count on creation' when creating recurring invoices automatically
2.153.12.152.21#665833
Fixed a display issue with ConnectWise Control site mappings
2.153.12.152.21#665694
Fixed an issue with mapping the totalMemory field in the Qualys integration
2.153.12.152.21#665566
Fixed an issue with the ticket type setting 'Automatically add CC'd users as ticket followers' not applying on new tickets
2.153.12.152.21#665553
The email address for status emails will now update when the end-user is changed
2.153.12.152.21#665511
Fixed an issue with order lines being incorrectly invoiced with the setting 'Orders and Items must be consigned to be invoiceable'
2.153.12.152.21#665058
Fixed an issue with bulk-adding users to licences when specifying a role
2.153.12.152.21#664905
Fixed a minor UI issue when adding custom fields to custom tables
2.153.12.152.21#664812
Fixed an issue with IMAP mailboxes with incoming service
2.153.12.152.21#664795
Fixed minor issues when creating custom tables
2.153.12.152.21#664778
Fixed issues with approvals releasing from SLA hold and updating the ticket status incorrectly
2.153.12.152.21#664717
Resolved issue with Sales Tax import for Quickbooks Desktop integration
2.153.12.152.21#664709
Sales order lines will no longer show the Create PO button for delivered/consigned lines
2.153.12.152.21#664679
2.153.12.152.21#664657
Fixed an issue when creating a new asset from a ticket
2.153.12.152.21#664495
Fixed an issue with Invoices not correctly pulling License and Subscription counts from a Recurring Invoice
2.153.12.152.21#664472
Fixed an issue with QuickBooks Online failing to post invoices in some rare cases
2.153.12.152.21#664374
Fixed an error when cloning items
2.153.12.152.21#664286
Fixed an issue where fields in custom tables would not save when logging new tickets
2.153.12.152.21#664168
A message will now be shown when attempting to make Stripe payments for Invoices that have pending payments present
2.153.12.152.21#664163
Ninja Device and User matching will now be attempted on all imported Ninja Devices
2.153.12.152.21#664108
Fixed an issue where DattoRMM alerts via email would fail to retrieve alert information
2.153.12.152.21#664074
Resolved an issue with importing combined Tax rates from Quickbooks Desktop
2.153.12.152.21#663985
Fixed an issue with quote header dollar variables
2.153.12.152.21#663924
Fixed an issue with LogicMonitor Alerts not automatically closing under specific conditions
2.153.12.152.21#663802
Added $-QUOTEASSIGNEDAGENT to the list of available dollar variables
2.153.12.152.21#663791
Language pack improvement and minor UI improvement
2.153.12.152.21#663642
Hint added to a setting in FAQ list config
2.153.12.152.21#663051
Fixed a display issue with User Department approval rules
2.153.12.152.21#662518
Fixed an issue where status change wouldn't display when an Action was performed by End-Users
2.153.12.152.21#661681
Fixed an issue where a supplier update would progress a workflow as an 'end user update'
2.153.12.152.21#661266
Fixed an issue where Attachments wouldn't upload when using the 'Specify attachment name and note during upload' option
2.153.12.152.21#661174
Fixed an issue with mapping to Asset Number in NinjaOne, N-able N-Central and Auvik Integrations
2.153.12.152.21#659794
Fixed a rare issue where actions would not submit a response
2.153.12.152.21#657317
Fixed an issue with tickets that have the default status set to closed not being closed under certain conditions
2.153.12.152.21#653769
Fix an issue with attachment links on outgoing service emails.
2.153.12.152.21#651077
Fixed an issue with cloning tickets created by incoming service emails
2.153.12.152.21#649368
Fixed issues with email acknowledgments from incoming mail
2.153.12.152.21#645425
Fixed an issue where the new ticket screen hints on the service catalogue would display line breaks incorrectly
2.153.12.152.21#629758
Fixed issue with End-Users not being able to upload attachments to Live Chats
2.153.12.152.21#623553
Fixed a message box overcrowding issue
2.153.12.152.21#536011
The filter profile dropdown will now be hidden if viewing a list in the 'by team' ticket view
2.153.12.152.21#466906
Fixed an issue with applying OLA templates to workflows
2.154.12.152.22#669266
Resolved an issue with importing removed/terminated subscriptions from Cloud Blue through the UI
2.154.12.152.22#669197
Resolved an issue with mandatory optional products on bundle description lines
2.154.12.152.22#669046
Fixed an issue where Ticket Quote Approvals would not correctly trigger
2.154.12.152.22#669036
Fixed an issue with the setting to have a List Group collapsed by default
2.154.12.152.22#669001
Fixed an issue where inactive agents appear in dropdown fields on Sales Orders
2.154.12.152.22#668993
Fixed issues with custom asset and site fields not showing field names in column profiles
2.154.12.152.22#668974
Fixed an issue with the 'copy link' button for KB articles
2.154.12.152.22#668786
Fixed an issue with sending error emails for the Halo DB Integrator
2.154.12.152.22#668512
Fixed a language pack issue
2.154.12.152.22#668396
Fixed an issue importing devices of chassis type Subnotebook from N-able N-Sight
2.154.12.152.22#668154
Fixed an issue with the Adobe Acrobat integration giving a redirect uri error
2.154.12.152.22#667840
Fixed an issue where new contracts would use previously deleted contract IDs
2.154.12.152.22#667722
Fixed a display issue on the Exchange Calendar configuration page
2.154.12.152.22#667685
Fixed an issue where the user filter would not work as intended on asset searches
2.154.12.152.22#667628
Fixed an issue where old example addresses could appear on invoices for the internal site
2.154.12.152.22#667548
Fixed an issue with Start/Target Date validation when "X Days" is set to 0
2.154.12.152.22#667428
Fixed an issue where Tax Rule tabs would show incorrectly
2.154.12.152.22#667385
Fixed an issue with automated emails still sending to users who are set to never receive emails
2.154.12.152.22#665905
Fixed an issue with dynamic field visibility using multiple 'equals' conditions
2.154.12.152.22#665783
Fixed issue with Audit tab sequencing in Ticket Types
2.154.12.152.22#647379
Fixed custom date fields failing to sync to Jira
2.154.12.152.22#633982
Brought taxes into consistency
2.154.12.152.22#629932
Fixed an issue where charge rate restrictions were not updating when importing an agent via an integration
2.154.12.152.22#623289
Added the advanced_search query parameter to the /agent endpoint
2.154.12.152.22#561387
Fixed issue when adding roles to agents
2.154.12.152.23#669833
Fix an issue with sla hold and release actions when re-opening tickets.
2.154.12.152.24#671471
Fixed an issue reauthorizing Slack channels when the event and scheduling services are not in use
2.154.12.152.24#664941
Fixed an issue syncing new sites to Salesforce
2.154.12.152.25#672265
Resolved an error causing Quote and Sales Orders to fail to load in cases where Items do not have Item Groups
2.154.12.152.26#672886
Resolved an error with reserve/consign failing to automatically find devices using the Asset Number or other Asset fields
2.154.12.152.31#674382
Resolved an issue with duplicate invoice creation when using the V2 invoice creation method and Xero Integration when an error is shown during an invoice creation
2.154.12.152.31#673921
PowerShell run records will now be deleted when their related ticket is permanently deleted
2.154.12.152.31#673707
Fixed issue with approval notification attachments sometimes not getting sent when starting the process from logging the ticket
2.154.12.152.31#673698
Extra logging in the task scheduler to record service URL and version
2.154.12.152.31#673689
Fixed an issue with search when having a certain customer permission set
2.154.12.152.31#673682
Fixed an issue with automations not working if triggered from a check rules automation
2.154.12.152.31#673639
Fixed an error when creating new ticket types
2.154.12.152.31#673522
Fixed an issue with filtering by the 'Account Owner' column for customers
2.154.12.152.31#673510
Fixed an issue with loading custom table configuration for tables with lots of rows
2.154.12.152.31#673359
Fixed an issue when hiding the service preview screen on services with multiple service request buttons
2.154.12.152.31#673354
Deleting an Item will no longer delete Items Issued on Tickets and will instead change the Item to the Default Item
2.154.12.152.31#673330
Fixed a UI issue when adding report groups
2.154.12.152.31#673328
Added a button on the agent new ticket screen to remove the service related to the new ticket
2.154.12.152.31#673325
Fixed an issue which could occur when importing nested FAQ Lists via spreadsheet or SQL import
2.154.12.152.31#673280
Fix occasional caching issue causing repeated notifications for Halo Integrator not running
2.154.12.152.31#673275
Fixed an issue with the setting 'Profit and value of CRM is from the linked quotation' not always applying
2.154.12.152.31#673131
Improved error logging for the N-Able N-Central integration
2.154.12.152.31#673075
Fixed an issue where auto replies would release SLA with 'Auto replies do not update the status of Tickets' enabled
2.154.12.152.31#672969
Removed option to use online repository and AI reports if agent does not have permission to create data sources
2.154.12.152.31#672963
Added functionality to handle if an Instagram User unsends their message
2.154.12.152.31#672919
Fixed issue with approval notification attachments sometimes not getting sent when starting the process from an action
2.154.12.152.31#672777
Resolved an issue with $-TAXBREAKDOWN on Invoice PDFs
2.154.12.152.31#672609
Fixed issue with config change records for custom tables not loading
2.154.12.152.31#672413
Fixed a minor issue with opening reports from dashboards
2.154.12.152.31#672354
Fixed an issue when viewing item lists ordered by quantity in stock
2.154.12.152.31#672248
Fixed an issue with SLA timer widgets on ticket dashboards
2.154.12.152.31#672138
Fixed an issue where the Currency Conversion button wouldn't convert lines correctly
2.154.12.152.31#671960
Fixed an issue with custom field validation when creating templates
2.154.12.152.31#671627
Fixed an issue with sending acknowledgments when not using dynamic email lists
2.154.12.152.31#671266
Fixed a minor UI issue when displaying the workflow in the ticket details
2.154.12.152.31#671236
Fixed an issue where the Supplier dropdown on filter profiles would not show the full list of suppliers
2.154.12.152.31#671112
Fix deleted tickets showing in AI related tickets
2.154.12.152.31#670841
Resolved an issue with contracts not remaining on child tickets when copied from a parent with no contract set
2.154.12.152.31#670738
Spelling fix
2.154.12.152.31#670620
Modified the buttons available when logging an incident or service request via the service catalogue
2.154.12.152.31#670596
Fixed an issue where clicking "Top Level" on the end-user details could perform the wrong action
2.154.12.152.31#670586
Fixed rare issue saving changes to dynamic lookup custom fields
2.154.12.152.31#670509
Fixed an issue with acknowledgement emails not sending incorrectly due to a client level setting
2.154.12.152.31#670504
Fixed an issue where in some cases importing changes via config tracking would give a type error
2.154.12.152.31#670482
Fixed a language pack issue with cancelled Pax8 subscriptions
2.154.12.152.31#670408
Added an Active checkbox to subscriptions not imported via an integration
2.154.12.152.31#670070
Hid pending closure statuses from 'Change Status after this many hours' when closure confirmation is turned off
2.154.12.152.31#669984
Fixed an error authorising requests received from N-Able N-Central webhooks
2.154.12.152.31#669982
Fixed an issue with saving actions under a very specific scenario with manual Ticket Rules
2.154.12.152.31#669898
Fixed a rare issue with POs reopening to sent after a long period of being closed
2.154.12.152.31#669801
Resolved an issue with tax totals calculating incorrectly when unit tax is rounded before line total tax. Also resolves a UI issue with Invoice Tax Totals on the invoice screen.
2.154.12.152.31#669788
Fixed an issue where sorting by time taken in ticket lists would cause an error
2.154.12.152.31#669745
Expanded the criteria for the AI 'Thank you' detection
2.154.12.152.31#669737
Fixed an issue where rules may fail to match an unselected checkbox field
2.154.12.152.31#669612
Allowed placeholder field hints to be used when logging tickets on the portal
2.154.12.152.31#669458
Hidden Data tab from custom table config when custom table contains more than 10000 rows
2.154.12.152.31#669451
Fixed an issue with the Report Schedule setting "Create on holidays" not working as intended
2.154.12.152.31#669433
Resolved an issue with matching billing plan combinations from expired contracts
2.154.12.152.31#669429
Fixed an issue where projects wouldn't load before timing out in
2.154.12.152.31#669402
Resolved an issue with purchase orders not syncing to third-party integrations once approved
2.154.12.152.31#669339
Fixed an issue with non-chargeable actions on pending review
2.154.12.152.31#669319
Added a scan to remove stuck emails from the incoming service
2.154.12.152.31#669087
Added warning on the contract prepay history tab informing of any time or amount allocated to the contract before the start of the contract's periodic history.
2.154.12.152.31#668867
Fixed an issue where N-Able N-Sight/RMM alerts to fail to match devices and existing alerts in the incoming service
2.154.12.152.31#668621
Fixed an issue where Contracts could error when updated via the Task Scheduler
2.154.12.152.31#668450
2.154.12.152.31#668270
Fixed a rare issue where Site Address lines wouldn't import from QuickBooks Online
2.154.12.152.31#668025
Fixed an issue where some users with roles may be unable to sign in for the first time
2.154.12.152.31#667816
Fixed an issue with the N-able N-Sight Integration where chassistype would not import correctly
2.154.12.152.31#667732
Fixed a further issue with quote sort ordering between 80 and 100
2.154.12.152.31#667696
Minor change to $ THIRDPARTYINVOICENUMBER variable population so that "Sales Invoice-" is removed as it is automatically added by Sage Intacct
2.154.12.152.31#667611
Fixed an issue where mandatory date fields could be bypassed on ticket submission by typing a string
2.154.12.152.31#667480
Fixed a display issue with the Service Category column in ticket lists
2.154.12.152.31#667437
Fixed a rare issue with dynamic SQL lookups
2.154.12.152.31#666359
The Intune integration can now have multiple asset field mappings with the same Intune field
2.154.12.152.31#666308
Added a child ticket creation log to the template child ticket tab on a ticket, to expose child ticket creation errors to the agent.
2.154.12.152.31#666100
Fixed an issue with opening linked articles from the service screen in some cases
2.154.12.152.31#665624
Fixed an issue with the tickets setting 'Show the Agents account first in the User dropdown when logging a Ticket'
2.154.12.152.31#665486
Fixed an issue with approval emails sometimes not including the attachments that were adding when opening the ticket
2.154.12.152.31#665351
Minor visual improvement to dynamic multi-select custom fields
2.154.12.152.31#665122
Failed custom automations will now show in the monitoring events tab of backend service monitoring
2.154.12.152.31#664957
Changed the formatting of the $ variables $_SALESDESCRIPTION and $_PURCHASEDESCRIPTION
2.154.12.152.31#664541
Expanded width of time selector in timesheets to support longer formats
2.154.12.152.31#664474
Fixed an issue where requesting Approval for Holidays could change the Holiday end date
2.154.12.152.31#664466
Fixed an issue where deleted Accounts Codes wouldn't be removed from Contract Nominal Code overrides
2.154.12.152.31#663521
Language pack improvement
2.154.12.152.31#662905
Fixed an issue where Addigy alerts wouldn't import
2.154.12.152.31#658425
Field validation no longer carried out on quick actions
2.154.12.152.31#657855
Resolved an issue with incorrect unit price being used on Autotask migrated Service Contracts
2.154.12.152.31#656854
Resolved an issue with Pax8 usage summary imports where only the first usage summary would import for each subscription.
2.154.12.152.31#649382
Fixed SLA dates issue on backdated quick time tickets.
2.154.12.152.31#648596
Consignment address will now populate based on the Sales Order address
2.154.12.152.31#644323
Fixed an issue where the file extension of Attachments on Emails processed via Google Mail would be removed
2.154.12.152.31#644156
Resolved an issue with AI Suggestion variables showing on $ ALLFIELDS variables
2.154.12.152.31#639335
If a TeamsBot login fails UPN matching, Halo will now attempt to match using the Azure OID as a fallback
2.154.12.152.31#639053
Fixed an issue where agent status colours would update incorrectly
2.154.12.152.31#635185
Fixed a rare issue where the $ variable $_EMAILHISTORY would display a blank email action
2.154.12.152.31#621053
Fixed issue with multiple DB lookups setting non-visible fields in the self-service portal.
2.154.12.152.31#590485
Resolved an issue with Xero invoices created from Quotations passing the incorrect value over when currency conversions are used
2.154.22.152.32#677229
Hid the empty 'Advanced' tab when editing order lines
2.154.22.152.32#676214
Resolved an error where the Labour part of the Ready for Invoice screen fails to load when multiple Charge Rates are used with different date ranges
2.154.22.152.32#676089
Fixed an issue with SLA timer widgets on ticket dashboards
2.154.22.152.32#675604
Added additional logging to auth logging
2.154.22.152.32#585766
Fixed an issue where the DB Integrator could get stuck processing notifications
2.154.22.152.33#670530
Fixed an issue with GitHub integration webhooks
2.154.32.152.34#679111
Fixed an issue processing very large emails via the incoming service
2.154.32.152.34#679055