2.147
Fixed an issue with attachment error handling not displaying as intended
2.147.1#635846
Runbook loops are now allowed in trial environments (max 20 iterations)
2.147.1#635755
When Charge Rates/Types Minimum hours are used the increment will be ignored
2.147.1#635690
Fixed niche issue with assigning new tickets to agents with appointments.
2.147.1#635557
Fixed visual issue where asset list groups did not display their use correctly
2.147.1#635487
Tax Rules configuration has been added as an option under Billing Configuration
2.147.1#635342
An option has been added to Quotation Configuration so that the Opportunity/Ticket status can be changed after sending a Quote
2.147.1#635269
Backend change to improve import times for integrations when using Microsoft CSP Integration
2.147.1#635155
Resolved an issue with the Sales Mailbox integration failing to automatically start with hosted Integrator applications.
2.147.1#635078
Resolved an issue with Sales Order price appearing blank when editing lines
2.147.1#635017
2.147.1#635001
Fixed a visual issue with Date Dependencies
2.147.1#634979
Fixed an issue with approving on behalf of other Agents on Approval Process tab
2.147.1#634936
Hidden the call on Zoom / Microsoft Teams button on tickets if the integrations are not enabled
2.147.1#634780
Variables $_ORDERID and $_PARENTORDERID have been added as new variables to populate the Order ID of the Sales Order related to a Ticket or the Ticket's Parent
2.147.1#634583
2.147.1#634381
Fixed language issues with configuration change tracking for custom buttons
2.147.1#634302
Fixed an issue with bulk sending invoices
2.147.1#634262
Fixed potential issue with incorrect approval processes being shown on tickets
2.147.1#634234
Fixed an issue with customer custom field columns not loading
2.147.1#634205
Added 'VS:' as a forwarding prefix for emails
2.147.1#634201
Fixed an issue with invoice notifications
2.147.1#634182
Resolved an issue that allowed creation of Projects from Sales Orders that are created against the default Opportunity Customer
2.147.1#634170
Fixed an issue with default due date type at client-level being incorrect in some cases
2.147.1#634148
Sales Orders will no longer show in the "Requires Ordering" list if they are either fully reserved or ordered (previously reserved was not checked). Additionally, order lines will no longer show "Create PO" if they are fully reserved.
2.147.1#634100
Added the variable $-SUPPLIERSORDERREFERENCE for suppliers reference on a PO
2.147.1#634060
Fixed an issue with importing assets from NinjaOne with no asset type
2.147.1#633684
Minor change to API to allow milestone updates from Runbook/Automation
2.147.1#633486
2.147.1#633481
Minor label change for Invoice Due Date configuration
2.147.1#633468
Fixed an issue with the setting to limit the number of replies to closed tickets not applying correctly
2.147.1#633462
Fixed an issue with the $-TICKETITEMSAREBILLABLE variable
2.147.1#633423
Remove redundant Javascript file from authorisation server
2.147.1#633366
Fixed a visual issue with Sprint Ticket Type display
2.147.1#633325
Fixed an issue with the Filter "Does not include" not showing NULL values
2.147.1#633290
Fixed an error with to-do list groups on templates when pushing/pulling changes between instances
2.147.1#633250
Fixed an issue with editing appointments causing ticket budgets to be incorrect
2.147.1#633236
Language pack improvements
2.147.1#633173
Fix an issue with the email to ticket rule criteria not matching correctly.
2.147.1#633059
Quote group templates now display recurring total prices and costs
2.147.1#632443
Fixed quote group quantity always using the group template quantity
2.147.1#632441
Products/Items Issued will now include the quantity reserved in the Product/Item selection Table
2.147.1#632251
Modified when StreamOne ION is added to the hosted Halo Integrator
2.147.1#632174
Devices imported with the CSP Intune integration will now use the Tenant mapping to update the Site of the Device when existing Devices are currently located at the Default Site location
2.147.1#632165
A configuration option has been added to Users > General so that Account Contact/Management information is shown on the details tab of the Customers and Tickets
2.147.1#632086
Fixed an issue where Tax Code Overrides on billing lines would calculate incorrectly
2.147.1#631977
Resolved an issue with ordering Quotes by Expiry Date in lists
2.147.1#631905
Minor label changes to improve consistency of Recurring Invoice configuration
2.147.1#631893
Resolved an issue relating to the behavior when changing the Ticket Type from one that has a default SLA to one that does not. In this case the Site SLA should be used instead of the original Ticket Type default SLA
2.147.1#631371
Fixed an issue with the service catalogue not showing incident buttons
2.147.1#630963
Fixed an issue where the 'Start Date' field wouldn't display when adjusting the start date of multiple Tickets
2.147.1#630910
Fixed an issue when cloning PDF templates with a 'PDF to prepend to this PDF' attached
2.147.1#630802
Modified approval date to show in configured time zone in $-APPROVALRESULTSTABLE
2.147.1#630779
Added undeliverable mail detection to the incoming service to prevent auto-replies being sent for undeliverable responses
2.147.1#630544
Fixed an issue where Sales Order Lines using Composite Tax would incorrectly calculate tax total in some situations
2.147.1#630219
Updated language pack for Adobe Acrobat Sign
2.147.1#630153
Fixed an issue where Round-Robin assignment would not correctly account for Qualification Weightings
2.147.1#630147
Fixed an issue where Service Email Rules would not correctly match From Address in some situations
2.147.1#630032
Fixed an issue with the IT Glue User import sync updating user sites in error
2.147.1#630008
Auvik Site mapping will now include the Parent and Tenant name if both are valid
2.147.1#629999
Adjusted Reg Ex field visibility under custom field configuration
2.147.1#629887
Fixed an issue with NinjaOne device user matching when using a NinjaOne custom field and the username on the device is not set
2.147.1#629858
Emails that are forwarded into Halo and treated as forwarded from an Agent will have an extra identifier added to the Action outcome so that they can be easily recognised
2.147.1#629855
FIxed an issue where updating a sprint target date would not update the child tickets target dates
2.147.1#629809
Fixed a visual issue on the Project Ticket Type configuration screen
2.147.1#629385
Fixed an issue where Calculated Custom Fields would not be calculated in some situations
2.147.1#629379
Minor fix for an incorrect label relating to negative amounts on credits
2.147.1#629358
Fixed a visual issue with the Ticket property "Pipeline Stage" when used in an Event criteria
2.147.1#629305
Resolved an issue with database functions for time display - Fn_FormatTime/Fn_FormatTimeChar
2.147.1#629213
Added a setting to deactivate devices in Halo when they are no longer found in Auvik
2.147.1#629130
The Ticket Type selection option has been added to the Huntress email rule option
2.147.1#629107
Issue resolved with $ ACTIONWHEN and $ ACTIONDATE failing to populate in some situations
2.147.1#629100
Fixed an issue where the Ticket Counters at Customer-level would display a value inconsistent with the Ticket List generated by clicking into the Counter
2.147.1#629096
Fixed an issue with deleting Sage Business Cloud tenants
2.147.1#629024
Added additional auth for LogicMonitor for a specific issue for one client
2.147.1#628923
Fixed issue with charts on the home page
2.147.1#628832
Fixed an issue where 'Reset Password' emails would use the wrong message group
2.147.1#628718
Next Activity Date will now show the sooner of the follow up date OR the next appointment
2.147.1#628518
Fixed an issue where Tax would display incorrectly for Quotes and SOs
2.147.1#628442
Corrected language pack for 'Can Create Chat Profiles' permission
2.147.1#628343
Fixed an error "RESPONSENOTNEEDED" when submitting actions with appointment clashes
2.147.1#628197
A popup has been added to Tickets for Service Users
2.147.1#628147
2.147.1#628145
Added a setting to the Microsoft CSP integration to make Users a Service User if they do not have an assigned license from a specified list
2.147.1#628143
Fixed an issue with knowledge base translations not applying on the agent application
2.147.1#628135
Fixed an issue with the new search method when using the faultscustom tables
2.147.1#628046
Fixed an issue with manually mapping clients for the StreamOne ION integration
2.147.1#628039
Added End-User Portal setting that allows the status filter to be hidden on ticket searches
2.147.1#628000
Fixed issue with multiple tickets being logged from scheduled tickets for one occurrence.
2.147.1#627860
Variables have been added for the logged in Agent Name and ID - $ LOGGEDINAGENTNAME and $ LOGGEDINAGENTID
2.147.1#627819
Fixed an issue where editing 'Ticket Linking Type' in Jira details would error
2.147.1#627720
Fixed an issue where a Holiday spanning multiple days would not correctly reduce Target Hours on an Agent's Timesheet
2.147.1#627684
Fixed issues with 'Next Creation Period' on Invoices displaying incorrectly
2.147.1#627178
Modified which appointment types show on the scheduler
2.147.1#627117
An extra configuration option has been added to Billing Plan Combinations so that Time can be assigned to a contract but not be part of the included hours so that it can be invoiced.
2.147.1#627110
Fixed the site field showing all sites when creating a new invoice and a customer has been chosen
2.147.1#627005
Resolved an issue with Billing Plan Combination Ticket Types displaying incorrectly in the list after being updated
2.147.1#626918
(0) will be removed from phone numbers as part of the call screen user lookup
2.147.1#626891
Fixed a rare issue with adding items from the TD Synnex product catalog
2.147.1#626889
2.147.1#626880
Added button to open assets imported from Kandji
2.147.1#626823
Removed application type check for SolarWinds Orion alerts
2.147.1#626249
Fixed an issue in certain cases with importing from JSON on Chat Profiles
2.147.1#626164
Fixed an issue with Appointments conflicting incorrectly in rare situations
2.147.1#625517
Fixed an issue where a Ticket could appear under multiple Milestones on the same Project in rare situations
2.147.1#625416
Fixed issue with conditions failing to match on some occasions e.g. Source > Email
2.147.1#624932
Editing the "invoice credited from" field will now always show the Halo invoice IDs
2.147.1#624838
Fixed an issue with using gross margin markup for items added through either TD Synnex/Ingram Micro Reseller catalogue integrations
2.147.1#624816
Fixed an issue where the stock of Item would be incorrectly updated after deleting a Consignment form in some situations
2.147.1#624734
Fixed an issue where Holiday start and end date would display incorrectly
2.147.1#624674
Improvements to Mailbox settings functionality
2.147.1#624380
Fixed client visibility restrictions on custom fields
2.147.1#623986
Fixed an issue where Custom Field Defaults wouldn't copy to related Tickets
2.147.1#623968
Fixed a potential issue with database lookups when logging tickets via the Self Service Portal
2.147.1#623796
Fixed an issue with the Invoice field "Income Account" incorrectly populating in some situations
2.147.1#623714
Fixed an issue where showing/hiding Tickets with completed or locked milestones wouldn't work
2.147.1#623692
Fixed a visual issue with multiselect fields in Approval Process Rules
2.147.1#623669
Fixed issue issuing newer items on tickets
2.147.1#623298
Language pack improvement
2.147.1#623056
Fixed an issue where ticket dashboards were displaying incorrectly on the dashboard menu modal screen
2.147.1#622932
Fixed an issue with pricing information not showing decimal places from the Ingram Micro Reseller catalog and incorrect currency symbol for catalog integrations
2.147.1#622888
Fixed item serialization when using mandatory asset type fields.
2.147.1#622650
Fixed an issue with data labels overlapping the chart legend
2.147.1#622588
Fix issue with custom field validation on multi select fields
2.147.1#620573
Fixed an issue where invalid values could be entered into the Forecasting hours field
2.147.1#620451
Fixed an issue with custom integration method list page not being paginated so not all methods were accessible
2.147.1#620266
Permission to edit Ticket feedback will now use ' Can Edit Advanced Ticket Details' rather than Admin
2.147.1#620261
Column added to the Invoice list at Customer to distinguish between Invoice and Credit
2.147.1#619846
Fixed an issue where cloning Consignment PDF templates would sometimes remove the table row HTML
2.147.1#619513
Fixed an issue where the $-AREA variable could display incorrectly in some scenarios
2.147.1#619498
Allow logging of bad feedback tickets when feedback is updated.
2.147.1#619340
Fixed an issue where updates in quick succession could cause problems with workflows if there is an automation running at the same time
2.147.1#619249
Added ability to search on the username of the ticket's user when using full text searching
2.147.1#618973
Fixed an issue where the SLA auto release pop up would should when the ticket was excluded from SLA
2.147.1#618863
Performance improvements when managing Customer Subscriptions
2.147.1#618848
Added a setting to the Intune and Microsoft CSP integrations to exclude devices managed only by Microsoft Defender from the import
2.147.1#618772
Fixed an issue with configuring a Jira project under Software Releases for On-Premise Jira instances
2.147.1#618718
Fixed an issue when searching for ticket ID in the search bar and sorting by Next Activity Date
2.147.1#618484
Removed 'correlation-id' from the Ingram Micro Reseller integration
2.147.1#617842
Added an 'Edit Template Groups' button to the Ticket Template list page
2.147.1#616560
Fixed an visual language pack issue
2.147.1#616120
Fixed a rare issue where Quote Approved emails would not send
2.147.1#615943
Minor modification to how integrations are added to the hosted Halo Integrator schedule
2.147.1#615866
Fixed an issue where the 'Value' column for recurring invoices with calculated quantities would display as double
2.147.1#615213
Fixed an issue with large image attachments causing performance issues
2.147.1#614905
Fixed issue where emails other than the mailbox address were not showing in the To field on actions
2.147.1#614589
Fixed an issue with Stripe payments not updating the payment amount when necessary in some cases
2.147.1#614280
Added an option in Project Configuration to show non-consignable Items from the related Sales order
2.147.1#613529
Removed the 'Send Bulk Email' option from unintended dropdowns
2.147.1#611733
Fix automated ticket logging for KBs/Supplier contracts
2.147.1#611025
Fixed an issue processing payment webhooks from QuickBooks Online
2.147.1#610616
Fixed an issue where an invalid SLA and Priority combination would be recognised but still set on a Ticket in very rare situations
2.147.1#610247
Fixed an issue with the Edit SLA popup window displaying times in UTC
2.147.1#609086
Invoice Terms selection and Classes for Invoice Lines have been added to the QuickBooks Online integration
2.147.1#606714
Fix several UTC and DST issues with contract periods
2.147.1#603470
Fixed issue with serialisation of items when notes on the item exceed 500 characters
2.147.1#602764
Fixed an issue with the crtl + enter keyboard shortcut
2.147.1#596881
2.147.1#596244
New variables added for use in SLA procedure emails ($ SLAHOLDACTIONWHO and $ SLAHOLDACTIONDATE)
2.147.1#595927
Added the criticality field to asset column profiles
2.147.1#595598
Fixed an issue with authentication for custom integrations that use special characters in the password or client secret fields
2.147.1#592946
Added Pax8 and NinjaOne as system integrations for Runbooks
2.147.1#588274
We will now start tracking asset ID in the DeviceChange table in the 'DCDID' column
2.147.1#581155
Added 'Service User' as ticket rule criteria
2.147.1#579111
Fixed an issue with user custom field restrictions
2.147.1#570878
2.147.1#570871
2.147.1#568037
Added a description field to Azure AD Site/Agent mappings
2.147.1#568028
Added Time Taken to approval notes field list for Agents on the Self-Service Portal
2.147.1#565911
The Ticket Type default appointment summary/body will now be applied to appointments when a Ticket is selected on the new appointment screen
2.147.1#565847
Added a setting to control the minimum length of passwords
2.147.1#565136
Added PO column sorting/filtering
2.147.1#555368
2.147.1#554957
Changed the icon used for mandatory approvers
2.147.1#546001
A new Email Template has been added so that emails for Closure and Pending Closure can contain different content
2.147.1#540831
2.147.1#537403
Added Agent-level permission to determine whether they can receive manual Stripe payments
2.147.1#523614
Added an Action System Use "Email Unresponded Approvers"
2.147.1#497573
Fixed issue where the setting 'Make label and value bold' did not work for Radio and Tree fields
2.147.1#459487
Resolved an issue with adding Appointment completed time against appointments that are not related to a ticket
2.147.1#419197
"Order Teams in lists by the Team Sequence number" setting added
2.147.1#408255