2.143
2.143.1#589497
Fixed issues with primary key violations when creating notifications
2.143.1#596172
Added Knowledgebase Articles as an importable entity to the SQL imports integration
2.143.1#591881
The Self-Service Portal Menu Button fields 'Page Title Override' and 'Page Description Override' are now rich text fields
2.143.1#589605
Improved performance of subscription/license creation
2.143.1#588542
Backend monitoring events can now be snoozed
2.143.1#584625
2.143.1#551463
Fixed issues with configuration item and licence management improvements
2.143.2#598134
Fixed an issue viewing inline images on tickets/actions created via the incoming service
2.143.2#597903
Fixed an issue with creating and updating meter lines on recurring invoices
2.143.2#597381
Fixed an issue with contract pdfs failing to create in some cases
2.144.12.143.3#600060
Fixed an issue with timesheet approval start and end dates
2.143.3#599952
Fixed an issue with cancelling sending bulk emails to users
2.143.3#599935
Fixed an issue with the trial email limit
2.143.3#599788
Fixed an issue with the setting "Use Agent's working hours instead of the SLA's for multiplier calculations" when the Agent's working hours are set to use a timezone different to what would otherwise be used
2.143.3#599228
Fixed an issue with showing the language dropdown in the nav bar cutting off some text
2.143.3#599148
Fixed an issue with the go nhserverless option factoring in modules that are not enabled
2.143.3#599116
Seconds and milliseconds will now show in trace logs
2.143.3#599091
Fixed issue with logged-on behalf getting set by incoming service
2.143.3#599053
Improvement to performance listing assets when there are lots of assets present in the database
2.143.3#599035
Added validation for status-related settings under ticket type configuration
2.143.3#599011
Fixed an issue with adding multiple rules to an OLA
2.143.3#598835
Added better error logging to the SQL imports integration
2.143.3#598756
Fixed an issue with the Halo to Halo integration
2.143.3#598630
Main Contact ID field is now included in the API response when listing out Sites
2.143.3#598608
Fixed an issue with Query Builder showing incorrect Asset data
2.143.3#598469
Language Pack Improvements
2.143.3#598443
Resolved an issue with Xero Credit note creation when the Credit Status is copied from the Invoice
2.143.3#598411
Fixed an issue where mailbox webhook subscriptions would not renew in the task scheduler
2.143.3#598408
Resolved an issue with cloning Sales Order lines copying over data such as Contract Created or Recurring Invoice Line Created
2.143.3#598406
Fixed an issue with the Ticket Updated by User notification when using the incoming service
2.143.3#598392
Resolved an issue with reserving items on an order removing the sell and cost price from the line
2.143.3#598386
Fixed an issue where the Profit value of an Opportunity would not update when the associated Quote is updated
2.143.3#598129
Fixed an issue with custom table imports via XLS only adding one row
2.143.3#597782
Fixed an issue with using actions when some are hidden from the ticket header
2.143.3#597740
Fixed an issue with importing assets through Halo Asset Discovery in certain cases
2.143.3#597732
Fixed issue with language selector in self-service portal side menu getting cut off
2.143.3#597635
Adjustment to Trial deployment
2.143.3#597484
Fixed an issue with field duplication on ticket type configuration
2.143.3#597459
Fixed an issue with assets appearing in users list after being merged
2.143.3#597426
Fixed an issue with config change tracking triggering during integrator scan
2.143.3#597387
Fixed an issue with the 'Only show this field to Agents' custom field setting
2.144.12.143.3#597237
Fixed an issue where the integrator secret copy button would not display
2.143.3#596918
Fixed prepay not allocating before 12:00 UTC on date prepay was added and the setting 'Check the purchase date of Pre Pay when calculating available hours/value' is in use.
2.143.3#596824
Fixed several issues surrounding site and purchase taxes
2.143.3#596794
Increased the custom HTML character count on dashboard widgets
2.143.3#596727
Fixed an issue with showing actions on a child ticket list widget when split into multiple tabs
2.143.3#596697
Fixed a Customer syncing issue with IT Glue
2.143.3#596695
Fixed an issue with the short description on invoice lines updating to the long description because of Xero webhooks
2.143.3#596625
Fixed an issue with the 'Add To Project' sales order line action not appearing when the setting to choose from all the client's projects is enabled
2.143.3#596605
Fixed a rare issue where mentions could be sent out incorrectly
2.143.3#596577
Fixed an issue with Datto RMM Asset import matching and field matching
2.143.3#596575
Fixed language pack translation errors with Service Now integration
2.143.3#596554
Removed 'Pin to Sidebar' option from Ticket Type Layout Config
2.143.3#596252
Fixed an issue with the ticket problem / resolution finder in certain cases
2.143.3#596026
Fixed an issue where agents emailing into a ticket would get added to the dynamic email list with the incoming service enabled
2.143.3#595907
Fixed an issue with submitting tickets via the Self-Service Portal when using workflow rule outcomes
2.143.3#595732
Resolved an issue with timezone adjustments causing an issue with All-Day holidays causing an issue with the Timesheet calculations
2.143.3#595332
2.143.3#595298
Fixed an issue with using workflow stage in some column profiles
2.143.3#595284
Fixed an issue where subject line sometimes wouldn't display when sending Invoices
2.143.3#595177
Fixed an issue where a .pdf using only title pages would error on export
2.143.3#595167
Fixed an issue with showing intelligent routing as an option when using an action to reassign a ticket
2.143.3#595106
Fixed an issue with when importing site country/region codes via XLS spreadsheet. You can now add set the country/region code based on the name rather than ID.
2.143.3#594873
Fixed multiple issues with Datto Commerce not creating correctly or failing to create Quotes, Sales Orders and Purchase Orders in some situations
2.144.12.143.3#594862
Fixed an issue with configuration change tracking with the Halo Integrator
2.143.3#594801
Fixed an issue with values not displaying on Sales Orders when using the "Update Table Values" button in some situations
2.143.3#594636
Fixed an issue with the action level option 'Send to Azure DevOps'
2.143.3#594459
Resolved an issue with cloning delivered Purchase Orders failing to correctly set the new Purchase Order to Requiring Delivery for the line items
2.143.3#594364
Resolved an issue with Expired Contracts being used for Billing Plan Templates when not using Type or Subtype configuration
2.143.3#594346
Fixed an issue with the deletion confirmation prompt on standalone custom tables
2.143.3#594332
Resolved an issue with the "Is Taxable" Item level setting not applying to Ticket Items
2.143.3#594328
Fixed an issue where multiple 'Create a new List' buttons would display in the Treeview
2.143.3#594319
Fixed an issue where $-username wouldn't display correctly on Quote Approved templates
2.143.3#594281
Fixed an issue with the V2 invoicing engine creating invoices with no lines in rare cases
2.143.3#594210
Fixed multiple issues with To-Do list groups
2.143.3#594098
Resolved an issue with device imports via NinjaOne when using custom field mappings
2.143.3#594000
Fixed an issue where some $ variables and the 'Description' field on Quote PDFs wouldn't populate
2.143.3#593945
Resolved an issue with the Invoice list that loads when allocating Credit
2.143.3#593880
Fixed issue with $-APLOCATION value not displaying
2.143.3#593829
Fixed an issue with the FEEDBACKWITHSURVEY $-variables
2.143.3#593582
Fixed an issue with action from address override not applying
2.143.3#593494
Fixed an issue when searching for custom fields in lookup dropdowns where a field summary is set
2.143.3#593396
Fixed an issue with report PDF generation under certain circumstances
2.143.3#593237
Resolved an issue with specific Microsoft licenses failing to show the correct quantity when imported via the Cloud Marketplace integration
2.143.3#593096
Fixed an issue where Tickets closed in the past month wouldn't show in the Ticket dropdown when adding a time entry
2.143.3#592983
Fixed an issue with removing charge rate restrictions from roles
2.143.3#592978
Fixed an issue with Fortnox and some other integrations not always setting the address on first sync.
2.143.3#592964
Fixed an issue where an Action with System Use Reclose would not progress a workflow
2.143.3#592809
Fixed an issue with On-Premise Jira Software integration imports
2.143.3#592532
Changed the Distanced Travelled step size from 0.25 to 0.1
2.143.3#592501
Fixed an issue with adding count and sum series to multi-series charts
2.143.3#592121
Fixed an issue with Sales Order percentage invoices not being calculated correctly.
2.143.3#592057
Fixed an issue where Target Hours on Timesheets would display incorrectly when cancelling Holidays
2.143.3#591953
Fixed an issue with rendering 2nd page of Ticket List when the same trigger Custom Field is used for more than one Database Lookup
2.143.3#591918
Fixed an issue where the Already Invoiced value in the Sales Order table view is inconsistent with the value when clicking on a specific Sales Order.
2.143.3#591910
Updated some help-icon KB Article redirects
2.143.3#591627
Fixed an issue with using PDF templates with only a cover page
2.143.3#591528
Improved error handling when importing devices from N-Able N-Central
2.143.3#591423
Fixed an issue with Full-Text Searching in specific cases
2.143.3#590754
Fixed multiple issues with the Avalara Integration
2.143.3#590668
Resolved an issue with Items Issued records being marked as not billed if the screen is open at the same time as invoicing takes place and then lines are edited after invoice creation
2.143.3#590301
Fixed an error when there is no anonymous user site set, and a recurring invoice is being created automatically using the Task scheduler service.
2.143.3#589595
Fixed an issue with Azure Monitor integration when deleting tickets
2.143.3#589107
Made some minor fixes to Sage Intacct
2.143.3#588480
Modified Action configuration to prevent some System Uses being used in conjunction with incompatible outcomes.
2.143.3#588437
Fixed an issue with multiple NinjaOne devices matching one asset in Halo
2.143.212.143.3#588011
Fixed an issue with ordering against multiple suppliers on an SO
2.143.3#587074
Fixed an issue where Items consigned on POs delivering to User wouldn't automatically update SO lines as consigned
2.143.3#586988
Fixed an issue where Datetimes on Reports would export incorrectly to Excel
2.143.3#586819
Fixed issue with custom icons not displaying in the Self Service Portal
2.143.3#585620
Fixed an issue with workflows when applied by templates on ticket rules
2.143.3#584977
Fixed an issue with blank Sites being created when Importing Customers & Sites via .xlsx
2.143.3#584960
Fixed an issue with the $ invocietotal PDF variable when using item groups on an invoice
2.143.3#584710
Improved logging of QuickBooks Online authorisation when failing to decrypt client secret
2.143.3#583295
Fixed an issue with custom fields not being included in webhook content when using custom payloads
2.143.3#583120
Fixed an issue with site mapping filtering in CSP
2.143.3#581945
Fixed an issue with budget override rates not applying when the budget is on a parent project
2.143.3#580780
Fixed an issue with report chart hover and data labels rounding figures incorrectly
2.143.3#580332
Fixed an issue where the budget type set against an item wouldn't be added to project budgets
2.143.3#579916
Fixed an issue with Webhooks sending duplicate Custom Fields in the payload
2.143.3#574142
Fixed an issue with the $-Symptom variable not populating on Invoice PDF's when generated from an invoice created from the 'Ready for Invoicing' area
2.143.3#574107
Stopped ticket-invoice links from being lost when invoices are updated via Xero webhooks in some scenarios
2.143.3#573674
Fixed issue with the $ SUPPLIERCONTRACT_SUPPLIERNAME variable
2.143.3#571102
Added asset matching value exclusions list button underneath all asset matching field selection drop downs.
2.143.3#570486
2.143.3#568557
Co-Managed Agents will no longer be able to view notification details to prevent showing other Agent's names becoming visible in lists.
2.143.3#566563
Avoid giving generic error when user tries to log in to the portal when the user account is disabled.
2.143.3#566311
Fixed an issue with Kaseya not deactivating Assets correctly in all cases
2.143.3#543304
Fixed an issue where unexpected Appointments would display after completing an Appointment linked to a Ticket
2.143.3#485715
Minor improvement to snoozing of backend service alerts
2.143.4#603357
Fixed an "Invalid status" error in the incoming service
2.143.4#603334
Invalid email addresses are now shown in the "Edit Email Recipients" option so they can be removed
2.143.4#603300
Fixed a rare issue with update emails failing to be added as actions for the Incoming Service
2.143.4#602564
Fixed several issues surrounding Avalara and billing
2.143.4#602101
Fixed an issue with the actions menu on the ticket details
2.143.4#600747
Fixed an issue where in some scenarios approval process data could be overwritten and it would seem like processes never start
2.143.4#600103
Fixed an issue with the bearer token authentication method on publish profiles
2.143.4#599973
Accessibility improvements to portal language selector
2.143.4#599718
Fixed an issue with the $_orlogo & $_orlogosrc variables
2.143.4#598339
Fixed an issue with ticket type - status validation
2.143.5#605139
Fixed an issue with notification emails after deleting a notification
2.143.5#605102
Fixed an issue with 2fa activation alert emails
2.143.5#604494
Fixed an issue with alert matching in the incoming service
2.143.5#604377
Adding an agent as a follower will grant them user follower permissions and vice versa
2.143.5#560970
Fix an issue with user input validation
2.143.6#605508
2.143.6#599095
Fixed an issue where Timesheets wouldn't load
2.143.7#606217
Fixed status after action fields in ticket type settings not allowing '*No change*'
2.143.8#607916
Lowered minimum Target value for OLAs from 1 to 0.25
2.143.8#606992
Fixed an issue with Datto RMM webhooks through the API not selecting the right ticket type in all cases
2.143.8#606651
Fixed exception on attachment save if the ticket has an invalid product
2.143.8#606187
Improved the validation of SAML requests
2.143.8#605963
Fixed an issue where some versions of Exchange would be unable to retrieve emails via EWS
2.143.8#605937
Fixed a rare issue with the IT Glue migration failing
2.143.8#605089
Fixed an issue with Meraki Integration returning the error: "Could not convert string to integer"
2.143.8#604829
Fixed an issue with Grouping for invoice lines (Labour) merging groups in some cases
2.143.8#604800
Fixed an issue with charge rates appearing as inactive when they are in fact active
2.143.8#602862
Fixed an issue with user role approval process type not showing users
2.143.8#602717
Fixed an issue with the text PO number on invoices not being visible
2.143.8#602571
Fixed a rare issue where Halo would fail to update a device in IT Glue
2.143.8#602508
Added a "Not Set" option to the Inventory and COGS Accounts set on the Product for Xero Items
2.143.8#602293
Resolved an issue with importing Customers from N-Able Passportal causing duplicate mappings when Customers do not have site records
2.143.8#602231
Fixed an issue with the other attendees field not always showing all attendees
2.143.8#596087
Added a better response message if Halo Asset Discovery returns no results
2.143.8#593422
Fixed an issue with user actions and $-variables
2.143.8#592959
Resolved an issue with Tax rate on Purchase Order lines from Sales Orders being created incorrectly using the Sales Tax rate
2.143.10#609005
Fixed daylight saving issue with timesheets causing time logged to be displayed on the wrong day
2.143.10#607730
Fixed an issue with tax calculations
2.144.22.143.11#609637
Fixed an issue where in some cases the sla time left wouldn't show in lists
2.143.21#609451
Fixed a display issue with the navigation bar when using certain languages
2.143.21#609403
Made optimisation improvements and fixed an issue with the Avalara integration
2.143.21#609321
Fixed issue with feedback submit button showing after submission completed
2.143.21#609047
Fixed a caching issue after upgrading to 2.132.71
2.143.21#608810
Fixed an issue with attachments when logging a ticket via a service on the Self Service Portal
2.143.21#608620
Fixed an issue with field still showing on New Ticket screen for end users when 'Only show this field to Agents' is turned on
2.143.21#608481
Fixed load balance not applying when tickets are reopened by the user
2.143.21#607689
Fixed an issue with exporting custom translations
2.143.21#607641
Fixed an issue with $ variables in email actions
2.143.21#607492
Fixed an issue where immediately invoicing Pro-Rata lines wouldn't set the line description when it was left blank
2.143.21#607432
Resolved an issue with the Quote Line SKU incorrectly setting to the Product Number instead of the SKU for Datto Commerce
2.143.21#607399
Fixed a potential issue with navigating through services categories on the Self Service Portal
2.143.21#607292
Fixed an issue where the Cost of Items Issued wouldn't copy onto generated Invoices
2.143.21#607167
Fixed Azure SSO issue when using unique identifiers to match users and the agent's halo email is different to the Azure account email.
2.143.21#607013
Fixed an issue where the number of travel hour records in Ready for Invoicing was limited to 6
2.143.21#606988
Fixed an issue with the $ QUOTEITEM_TCS variable
2.143.21#606900
Fixed issue with scheduled imports for custom tables when importing lots of rows.
2.143.21#606890
Fixed an issue with Default Impact not being applied to new tickets logged via the Agent Portal
2.143.21#606832
Fixed language issues on the 2FA security screen
2.143.21#606744
Fixed an issue with Snipe-IT integration for asset imports
2.143.21#606634
Fixed an issue with Tax Totals on Item Groups not summing correctly in some situations
2.143.21#606371
Fixed an issue with dashboard filters not working as intended
2.143.21#606231
increased OpenAI request timeout from 20 to 30 seconds
2.143.21#606201
Fixed an issue with searching on the 'created by' field in column profiles
2.143.21#606140
Fixed an issue where financed Items on Quotes wouldn't add to Sales Orders as recurring Items
2.143.21#606032
Fixed an issue with rounding adjustments not being pulled correctly from merged Tickets
2.143.21#605986
Fixed an issue with asset field mappings not populating during an asset SQL import
2.143.21#605972
Fixed an issue when searching for ticket ID in the search bar
2.143.21#605938
Fixed an issue with adding attachments to recurring invoices
2.143.21#605858
Removed tabs that shouldn't show for supplier users
2.143.21#605604
Fixed an issue where $-variables would not work correctly with fields on custom tables
2.143.21#605503
Fixed an issue with the knowledge base setting 'Limit access to News Articles by start and end date'
2.143.21#605399
Fixed an issue with the global search
2.143.21#605341
Fixed an issue with site tax on the invoice screen
2.143.21#605250
Fixed an issue where deleting tickets would not additionally delete the tickets follower records
2.143.21#605203
Fixed an issue with catalog product lookups not setting price and cost on Quote
2.143.21#604842
Fixed an issue with multiple NinjaOne devices matching one asset in Halo
2.143.21#604790
Resolved a display issue preventing new recurring invoices being created from contracts
2.143.21#604737
Fixed an issue with the default priority not being applied when changing a ticket type via an action
2.143.21#604584
Fix an issue with processing rich text format emails utilising the transport neutral encapsulation format attachments
2.143.21#604562
Fixed a language pack error for the Azure Active Directory integration
2.143.21#604460
Fixed an issue where automations that close a ticket would class as an end user closure
2.143.21#603182
Fixed a bug with the way ticket type restrictions are applied to automations
2.143.21#602813
Fixed an issue where milestones would not clone when cloning a ticket
2.143.21#602765
No longer observe 'Invoices must be approved before syncing to a third-party billing integration' when 'Enable Invoice Approvals' is not enabled.
2.143.21#602719
Added 'Asset Number' to the import identifier field on the LogicMonitor integration page
2.143.21#602668
Fixed an issue where Grouped columns on reports would appear in the reverse order set in Fields
2.143.21#602549
Update Variable Language Pack
2.143.21#602489
Fixed an issue where the Satisfaction Level of a CRM Note would reset upon editing the Note
2.143.21#602418
Added a hint to the field 'Parent Status after all Child Tickets are closed'
2.143.21#602384
Copy to ticket selection would move the ticket instead of copying
2.143.21#602318
Resolved an issue with Iframe tabs on Tickets displaying with incorrect width and height when using Firefox browser
2.143.21#602279
Fixed an issue with importing assets with N-Able RMM via the Halo Integrator
2.143.21#601835
Fixed an issue where the details table wouldn't populate when generating a Consignment PDF
2.143.21#601781
Fixed an issue with raising orders failing in rare cases
2.143.21#601632
Removed duplicated settings from some configuration menus.
2.143.21#601585
Fixed an issue with Self Service Portal button visibility
2.143.21#601534
Fixed an issue with column profiles being set for lists within teams
2.143.21#601522
Surveys now auto-scroll to the top after completion
2.143.21#601469
Fixed a rare issue where the Customers area of Halo would fail to load page 2 and subsequent pages of customers in some situations
2.143.21#601292
Fixed an issue with a label for N-Central remote control
2.143.21#601228
Fixed an issue with Kaseya VSA Alerting
2.143.21#601217
Fixed an issue with certain ticket list widgets not refreshing on dashboards
2.143.21#600944
Fixed an issue with the SLA setting to update the response time when a ticket is removed from SLA hold
2.143.21#600853
Fixed an issue with the SalesForce user import not matching on email in some cases
2.143.21#600556
Fixed a minor UI issue when generating an Asset PDF
2.143.21#600355
Prevented authorization of the Exchange Calendar integration with an account where the UPN value cannot be accessed
2.143.21#600287
Fixed an issue where Xero webhooks would remove 'Invoice for this Client' from Invoices
2.143.21#600207
Fixed an issue where matched appointments could be made private in error in very rare cases
2.143.21#599732
Fixed a visual issue with the total hours worked/logged on Timesheets
2.143.21#599251
Fixed multiple columns that were not being correctly sorted
2.143.21#598904
Fixed an issue with copying start and target dates to child tickets when allowing timezone selection
2.143.21#598489
Updated Datto Error Message
2.143.21#597371
Fixed an issue with Pagerduty/Splunk on call and the new incoming service
2.143.21#597000
Fixed Asset status' not inactivating newly created Assets
2.143.21#596906
Fixed an issue where the Send Quote button may not show at the correct times
2.143.21#596889
Fixed a UI issue with the 'Click here to switch back to your account' button when impersonating users
2.143.21#596870
Fixed an issue with negative pre-pay appearing in Ready For Invoicing
2.143.21#596868
Fixed an issue with runbook conditions for the 'Has a value' & 'Does not have a value' conditions
2.143.21#596766
Fixed an issue where fields with client restrictions sometimes wouldn't display on the Self-Service Portal
2.143.21#596197
Fixed an issue with database lookups triggered by summary field
2.143.21#594728
Added additional logging to the PO Status field to monitor it's changes
2.143.21#593171
Fixed an issue where Contract References would fail to automatically generate
2.143.21#593111
Fixed an issue with the incorrect error message getting displayed on the self-service portal during an approval process
2.143.21#591655
Fixed an issue with asset icons not appearing correctly
2.143.21#590529
Improved Xero integration error logging
2.143.21#590447
Fixed an issue with shifts and the all-day setting
2.143.21#589994
Fixed an issue where the incorrect date would display when selecting a date on Calendars
2.143.21#589697
Fixed an issue with Action Sub-event entry not using timers in some cases
2.143.21#584905
Fixed an issue with the appointment scheduler closing the appointment screen
2.143.21#582169
Fixed an issue with the population of $-variables when users log new tickets in the portal
2.143.21#570017
Fixed an issue with the email address book form
2.143.21#551690
Fixed response reset for incoming service user updates
2.143.21#540306
Fixed a caching issue with creating new templates from the Ticket details screen
2.143.21#519364
Fixed an issue where Child Tickets wouldn't display when viewing Projects on the Self-Service Portal
2.143.21#513138
Increased the timeout of ChatGPT and OpenAI requests
2.143.21#512233
Rendering of HTML content in iframes rolled out to more HTML fields
2.143.21#506706
Fixed an issue where Start Date and End Date could display incorrectly on the Self-Service Portal in some timezones
2.143.21#384650
Fixed a rare issue where updating an Opportunity would unintentionally set the Conversion Probability to 0
2.143.21#345973
Incoming email attempts that are linked to a failed incoming email will no longer be deleted as part of the daily cleanup
2.144.32.143.22#611026
Project section on the ready for invoicing screen now uses the client filter list
2.144.32.143.22#610914
Fixed an issue with runbooks triggered from webhooks not reading the paylod
2.144.32.143.22#610528
Fixed an issue where Timesheets wouldn't work
2.144.32.143.22#610513
Prevented an error that could occur in the incoming service when a supplier email rule is matched that has not been completely configured
2.144.32.143.22#610495
The first action of tickets created via the incoming service will now store the message ID
2.144.32.143.22#610454
Resolved a display issue in the backend monitoring area
2.144.32.143.22#610414
Resolved an issue that can occur when matching secondary and tertiary email addresses of users
2.144.32.143.22#610332
Language Pack Improvements
2.144.32.143.22#610278
Runbook completed actions will now be excluded from the Conversation and Internal action view
2.144.32.143.22#610234
Fix for actions not showing on the timesheet detail screen in UTC negative time zones.
2.144.32.143.22#609806
Fixed an issue with reports with charts crashing
2.144.32.143.22#608539
Fixed an issue with deleting clients and sites with inactive entities
2.144.32.143.22#604713
Resolved an issue processing emails via POP/IMAP
2.144.32.143.23#611772
Fixed an issue with page title overrides on the Knowledge Base list page of the Self Service Portal
2.144.32.143.23#611642
Fixed an issue with Intacct lines duplicating
2.144.32.143.23#611377
2.144.32.143.23#611362
Fixed an issue with switching between report views
2.145.12.143.31#616205
Fixed an issue with article html display on the end-user portal
2.145.12.143.31#616196
Prevented auto-replies from sending acknowledgements in the incoming service
2.145.12.143.31#616173
Fixed an issue with default impact level
2.145.12.143.31#616097
Accessibility improvements to dropdowns in the Self-service portal
2.145.12.143.31#615670
Fixed an issue with changing the row height on a dashboard not applying until reloading the dashboard
2.145.12.143.31#615645
Fixed an issue with ticket type limit for number of hours closed/pending being exceeded too soon
2.145.12.143.31#615547
Start and End dates for Recurring Invoices have been added to the API endpoint /RecurringInvoice
2.145.12.143.31#615510
Resolved an issue with an error showing when adding Asset Resource Booking appointments
2.145.12.143.31#615284
Resolved an issue with the Mappings refresh on the Passportal integration creating duplicate mappings
2.145.12.143.31#615204
Added additional logging for Google Workspace asset sync
2.145.12.143.31#615035
Resolved an issue that could occur when using the new ticket ID calculation method and enabling/disabling various backend services
2.145.12.143.31#614727
Fixed an issue with 'Items Issued' field visibility on New Tickets
2.145.12.143.31#614699
Fixed an issue with actions not auto responding correctly
2.145.12.143.31#614630
Fixed a rare error that could occur when retrieving customers from the API
2.145.12.143.31#614567
Resolved an issue with backend services using the system Language Pack instead of the default language pack
2.145.12.143.31#614564
The Customer property "ref" can now be used in Advanced Search filters
2.145.12.143.31#614470
2.145.12.143.31#614443
Improved collision detection in the incoming service
2.145.12.143.31#613992
Improvement to ticket pdf print rendering
2.145.12.143.31#613963
Fixed an issue with an incorrect holiday error
2.145.12.143.31#613933
Fixed a rare issue processing inline images in emails
2.145.12.143.31#613839
The "Category" identifier has been added to the configuration for Field Lists on Tickets/Actions/etc to help identify them after they are renamed
2.145.12.143.31#613829
Fixed an issue with the 'Send SMS to all Subscribers' button on a service
2.145.12.143.31#613820
Fixed an issue with generating composite reports
2.145.12.143.31#613737
Minor label change to reflect a functional change made regarding marking imported appointments as private
2.145.12.143.31#613736
Fixed an issue with new OLAs not working immediately after creation
2.145.12.143.31#613367
Fixed an issue where the Category field wouldn't obey allowed values against the Ticket type when logging quick time
2.145.12.143.31#613163
Fixed an issue with ticket status being updated by emails despite the approval process freezing status changes
2.145.12.143.31#613151
Performance improvement for ticket audit log
2.145.12.143.31#613075
Fixed an issue with Ticket Lists not loading Tickets in rare situations
2.145.12.143.31#612739
Fixed an issue with schedule tickets erroring and creating duplicate tickets
2.145.12.143.31#612099
Fixed issue where incoming emails would not reset the response target when re-opening tickets
2.145.12.143.31#612049
Two fields have been exposed to the Actions endpoint for listing Actions - actionby_agent_id and actionby_user_id
2.145.12.143.31#612032
Fixed an issue with the Jamf integration not matching on users correctly
2.145.12.143.31#611885
Custom integration OAuthPopout now handles error parameters and shows a message
2.145.12.143.31#611676
Added support for receiving test webhooks from Datto RMM
2.145.12.143.31#611628
Fixed an issue with recurring invoice tax if an item has been deleted
2.145.12.143.31#611605
Fixed an issue where Items Issued on a Ticket with negative Price could not be edited
2.145.12.143.31#611521
Fixed an issue with the Ticket Linking Type field for Jira
2.145.12.143.31#611498
Slightly improved the PO search
2.145.12.143.31#611188
Fixed an issue with chart labels on dashboards
2.145.12.143.31#611137
Fixed an issue where Timesheets wouldn't remove Holiday time from Target hours
2.145.12.143.31#611068
Improved API validation to prevent Sites/Users from being deleted when in use for some default settings
2.145.12.143.31#611001
Fixed an issue where emails processed via EWS may not display the correct action note
2.145.12.143.31#610976
Fixed a rare issue with importing Datto Commerce Quotes that create new Items in Halo
2.145.12.143.31#610723
Fixed a rare issue where Actions would return an error with Ticket level rounding enabled
2.145.12.143.31#610591
Resolved a rare email processing issue when the mailbox was in the BCC list
2.145.12.143.31#610545
Fixed Several issues surrounding the IT glue integration
2.145.12.143.31#610530
Fixed an issue with using custom validation on custom fields
2.145.12.143.31#610487
Improved the way the deleted items folder is located in the incoming service for the Azure method
2.145.12.143.31#610352
Stopped update of email to/cc list via incoming service unless you are already a recipient
2.145.12.143.31#610338
Added a Linked Invoice ID column to the Items Issued table on Tickets
2.145.12.143.31#609935
Fixed an issue with trendlines
2.145.12.143.31#609852
Fix language pack issue
2.145.12.143.31#609481
Language Pack Improvements
2.145.12.143.31#609447
Minor improvements to collision detection and error handling in the incoming service
2.145.12.143.31#609406
$-CONTRACTPERIODCHARGEAMOUNT now uses the 'cost per period' field on a contract as opposed to a legacy billing field
2.145.12.143.31#609084
Fixed an issue syncing single select custom fields to Azure DevOps
2.145.12.143.31#608950
Fixed an issue with Quotations failing to import
2.145.12.143.31#608867
Fixed an issue with dynamic field visibility when multiple languages are in use
2.145.12.143.31#608426
Fixed issue with the area and site imports on Freshdesk migration
2.145.12.143.31#606906
Fixed issue with HTML tags showing on notes in Call Taken Actions
2.145.12.143.31#606822
Fixed an issue with the preview of Knowledgebase Articles when imported via the SQL Imports integration
2.145.12.143.31#604591
Improvements to background service monitoring and alerts
2.145.12.143.31#597599
Fixed an issue with deleting licences from the Ingram Micro integration when no associated products are found in Ingram Micro
2.145.12.143.31#594132
Resolved an issue with the Microsoft CSP integration related to mapping user sign-in data
2.145.12.143.31#581929
Fixed an issue with cloning composite reports
2.145.12.143.31#574132
Fixed an issue where Dashboard Filters would load indefinitely when viewed on the Self Service Portal
2.145.12.143.31#568532
Fixed an issue with using custom validation on custom fields
2.145.12.143.32#617798
Fixed an issue with webhooks in the incoming service
2.145.12.143.32#617637
The incoming service now accepts emails that do not have a sender value
2.145.12.143.32#617563
Fixed an issue with time zones causing Forecasting to apply to the wrong week
2.145.22.143.33#605897
Fixed a rare issue processing emails with an invalid reply-to address format
2.145.22.143.34#620175
Fixed an issue with PO Item tax only using Group tax
2.144.22.143.22#610235
Fixed an issue with new ticket acknowledgements sending when the user is also an agent
2.144.22.143.22#609752
Fixed an issue where $-acceptlink and $rejectlink wouldn't work in approval reminders and in some cases approval reminders would not queue
2.144.22.143.22#608497
Fixed an issue with email not matching as a supplier update when using the incoming service without supplier email tags
2.144.22.143.22#581794
Fixed an issue where the available actions would not update when moving workflow steps
2.144.32.143.31#613900
Resolved a rare issue that could occur whilst using the option to leave messages in the inbox and receiving a very large influx of emails at the same time
2.145.12.143.51#616323
Fixed an issue when creating tenants with 'Make main contact details compulsary for new clients' turned on
2.145.12.143.51#616207
Fixed an issue with Automated Tickets being created the day after they should when using the 'Days Before Warranty Start Date' and 'Days Before Warranty End Date' Automation Criteria
2.145.12.143.51#615586
Fixed a rare issue where Users would be unable to logout of the Self Service Portal
2.145.12.143.51#615565
Attachments generated when sending Sales and Purchase Orders will be hidden from End Users, by default, on Tickets/Opportunites/Projects
2.145.12.143.51#615509
Cloning devices will no longer copy across data such as Consignment ID and RMM relationships
2.145.12.143.51#615278
Fixed a potential Jira integration error
2.145.12.143.51#615021
Resolved an issue relating to Xero Invoice creation when Rounding adjustments being grouped into one line could cause labour lines to become billable again after updates were made to the Xero invoice
2.145.12.143.51#613875
Fixed a rendering issue on macOS when using a chromium-browser
2.145.12.143.51#613734
Fixed an issue with rule matching via the Self Service Portal in certain cases
2.145.12.143.51#613419
Fixed issue with mandatory Custom Fields not being required on API posts to the Client endpoint
2.145.12.143.51#613198
Fixed an issue where invoice line custom fields wouldn't display correctly
2.145.12.143.51#612916
Fixed issue where checking the All Day option when creating a new appointment can increment the date value
2.145.12.143.51#612097
Fixed an issue where stock locations with no available stock would not be available when returning an asset into stock
2.145.12.143.51#610668
Expanded the matching criteria for incoming calls
2.145.12.143.51#609626
Fixed a visual issue where Categories were displayed as ID's on Rule Criteria
2.145.12.143.51#609507
Fixed an issue with Delegated Approvals not working when 'Followers Field and Delegate Approvers' scope is set to 'Allow logging on behalf of Users at the same Department'
2.145.12.143.51#608796
Fixed issue with work hours on timesheets calculating incorrectly in some circumstances.
2.145.12.143.51#608670
Fixed an issue with the 'Log an Incident' self-service portal menu option
2.145.12.143.35#608526
Fixed an issue where the same Invoice would appear multiple times on a Ticket in the Self Service Portal
2.145.12.143.51#607520
Fixed an issue where Multiselect Custom Fields would give unexpected results when used in a Database Lookup SQL Script
2.145.12.143.51#607262
Fixed a visual issue where Conversion Probability would appear as 0% when Not Set
2.145.12.143.51#606755
Fixed an issue with the priority field not working when accessing the self-service portal anonymously
2.145.12.143.51#605117
Fixed an issue where Quote status would be set to rejected when accepting on a Ticket approval
2.145.12.143.51#602346
Deactivating users in the Halo integrator during a Microsoft CSP sync will now deactivate each user individually rather than all users being deactivated at once
2.145.12.143.51#602155
Fixed an issue where the Hours Logged on the Timesheet would be incorrectly calculated in some cases
2.145.12.143.51#601293
Fixed an issue with the Date Closed field not being set when tickets are Auto-Closed
2.145.12.143.51#598811
Added two new options to date dependencies and improved clarity surrounding the date dependencies
2.145.12.143.51#596585
Fixed an issue with 'Can Edit Closed Tickets' permission effecting whether attachments get posted on KB Articles from tickets
2.145.12.143.51#592913
Fixed a potential error when creating child tickets
2.145.12.143.51#585720
Consigning Items on a Sales Order will preserve the order of the line
2.145.12.143.51#533126